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Massachusetts regulators broke new ground this
week when they hosted a range of speakers to

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discuss the issue of limiting bettors. They
are the first regulator to take a look into

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the issue, which, depending on who you ask,
either affects a minuscule number of people

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or is a widespread tactic to assure that just
about any successful bettor can't wager. We've

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got the highlights of the discussion, plus our
own thoughts on what comes next on today's

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episode of iGaming Daily. Shout out to the sponsor
of iGaming Daily OptiMove, the number one CRM

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marketing solution for the iGaming market. You
can get your free first month of OptiMove by

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clicking the link in the description below.
Now that we've properly thanked them, I am

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Jessica Wellman, editor of SBC Americas, joined
by media manager Charlie Horner. And I feel

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like it's kind of weird being back in the saddle.
It's been a minute since we've done one of

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these. The dream team is back. Yeah, it's been
a few weeks. They couldn't handle us. I don't

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know, you know, sometimes I can't handle the
M.G.C. to do a segue on this one. Massachusetts

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Gaming Commission. Charlie, you're not in the
news rotation as much anymore, but I did make

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you tune back in to the meetings that just keep
on giving for this discussion on limiting betters.

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Now that you've dipped your toe back in and
you kind of knew what to expect with the M.G.C.,

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what was your overall impression of this meeting
and how it went? First of all, we should point

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out that it's a positive that the operators
turned up. Yes, they did try this in May and

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balees came. Balees came this time, by the way,
and did not say a word. They introduced themselves

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and then said nothing. Ditto, Penn and ESPN
bad. Yeah, I think that's quite interesting

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in itself as well that a couple of operators
joined the discussion but weren't willing to

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participate. But generally I thought the discussion
was, it was really interesting to see what

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the operators would actually say because clearly
from the past they would rather keep their

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cards close to their chest on this and they
weren't really willing to delve into too many

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specifics. Just a couple of statistics here
and there, I think BetMGM said that they only

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limited around 1% of bettors in. Massachusetts,
whereas Fandl was saying that this was affecting

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around 0.04% of- So, they're kind of different
statistics, not to nitpick you, but what the

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statistic Corey Fox of Fandl gave was that 0.043%
of the bets on Fandl were placed at the maximum

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amount that they could wager. know, the vast
majority of people, the amount that they wanted

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to bet, they bet and they didn't, you know,
hit the cap. Yeah. But I thought it was quite

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interesting to see how the two sides of this
debate were laying out their arguments because

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it was very much the operator saying that, look,
yeah, we do limit bettors, but it's only a

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very, it's a percentage of a percentage was
the phrase that was repeated quite often. It's

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a really small number of bettors who are actually
huge problem, we're well within our rights

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to do this. And then on the other side, you
had the regulators sort of saying, well, actually

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we do get a lot of complaints from betters about
this. And then in the second half of the meeting,

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there was other industry stakeholders sort of
putting the idea forward that, well, maybe

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it is a bit of a problem. Maybe we do need a
little bit more transparency from the operators

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on this point. And I thought as a starting point
for this. wider discussion that's inevitably

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going to happen. It was intriguing. S1 05.00
Definitely. We won't subject you all to the

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full three-hour discussion, but I think it would
be useful, as Charlie mentioned, to see a bit

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of how people framed things. So we're going
to take a second and you're going to hear from

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two people. First, you're going to hear from
Cory Fox, who was the representative from FanDuel.

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Then you're going to hear from Joe Brennan Jr.,
who's the executive chair of Prime Sportsbook.

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Even though he is an operator, they don't operate
in Massachusetts. And he appeared with the

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group kind of arguing that limiting was a problem
representing what they were deeming like alternative

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sports betting models. So check out two sides
to the same argument. If these operators in

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your state are limiting and shutting down winning
players, not taking their action, what are

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those players supposed to do? What is their
alternative? Because you have players that

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are willingly trying to enter a regulated market,
taxed, well-regulated, visible market. And

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you have the operators who are talking about
transparency and security and risk and trying

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to avoid the next Jean-Tay Porter incident.
And they're standing there and they're saying,

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no entry. What is that player, what is that
citizen supposed to do at that point? All right,

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now I don't know where to begin on this one,
but you know what, let's stick with the operator

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side of this since that's where they started.
I will say I was a little, I expected as soon

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as people started introducing themselves and
you saw that nobody was from the trading room

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and it was compliance and general counsels for
people that we weren't gonna get much. And

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I'll be honest, I thought they offered up more
than I anticipated they would. Yes, I would

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agree with that. In particular, there was a
very, very good explanation towards the beginning

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of the discussion. I think he was BetMGM's deputy
general counsel. Jeremy Coleman. Yes, he gave

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a really good overview of the instances when
BetMGM and by and large, all of the other operators

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would. decide to limit players. And then, yeah,
considering that there were no trading team

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representatives, I thought there was a pretty
decent level of detail involved. Yeah, there

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was one fun moment where they were kind of like,
well, what does the trading team do? And they're

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like, oh, I can't really speak to that because
I'm not on the trading team. And Eileen O'Brien,

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the commissioner who never lets anything get
past her was like, I can't help but notice

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no one from this group is on this call. I would
imagine that if they did have traders on the

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meeting, there would be a lot of executive sessions
that there would be a diverse ensued. There

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would be a lot of the lawyers just hitting the
mute button. Yeah, well, I want to go back

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to what you said about Jeremy Coleman. He kind
of put it into four different categories typically

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of what he says BetMGM does when it comes to
limiting players. And he said those four categories

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were essentially bettors that pounced on inaccurate
lines. So, you know, for example, what happened

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on Monday when Christian McCaffrey, who for
you, your rose out there that don't follow

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football, like the best player in football was
a late scratch in Monday night football at

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bet 365, not bet MGM. there was a line where
they did not adjust the backups yardage quickly

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enough and people jumped on it and put as much
money down as humanly possible. So you can

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do that, but I mean, sports betters that I know
always are aware that you're gonna be persona

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non grata very quickly if you keep kind of trying
to take advantage of that, you know, it's one

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thing to be, It's another to bet the farm on
something when somebody hasn't updated quickly

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enough. I think that's not the most unreasonable
reason to put limits on somebody. So that was

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one. They take notice in his terms, low liquidity,
high volatility markets, essentially those

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extremely niche player props that if you're
putting lots of money on those props, which

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are not really designed. They don't do a lot
of handle. It's more to have those for fun.

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They'll start flagging your account. They'll
notice if I bet $25 every game and then suddenly

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out of nowhere, I bet $1,000 on something, they're
gonna potentially raise an eyebrow. And then

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the last one was syndicate betting. For those
who don't know, syndicate betting can take

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a couple of different forms. There can be a
group of bettors that pool their knowledge

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to all. bet using pooled funds in one account,
or it can be that, you know, you have you and

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10 people on 10 different accounts, use 10 different
accounts to get half a million dollars down

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on a game because none of you can get half a
million dollars down otherwise. So those are

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kind of the four reasons, and I'm gonna be honest,
and maybe I sound like a sports betting chill,

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these all seem fairly reasonable. to be like,
yeah, we're going to limit how much you're

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allowed to bet when you do this. Yeah. And the
operators said bettors are well within their

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rights to place bets on these lines where they
might have an advantage or have more knowledge.

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But at the same time, they are more than entitled
to limit how much they can bet because at the

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end of the day, they are commercial entities
and they've got to protect their bottom lines.

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that's their argument and I must say to a certain
extent, yeah, I kind of agree with you Jess.

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Yeah, I mean, if not, illegal is not the right
term, but like for sure all of these are kind

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of against the syndicate betting in particular.
Some states have regulations and laws against

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this, others like you're clearly violating the
terms of service that you agree to and like

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yes, we all check the box and click the button
and don't pay attention to what the terms of

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service is. But I'm just the type that like,
yeah, if I said that these are the rules that

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I agree to, even if I didn't read them, if you
tell me I'm breaking the rules, then I'm not

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gonna be that mad or upset when you tell me
I'm not allowed to do that anymore and I'm

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being punished. So before we get to the con
side, I want to go into one last thing that

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happened on the operator side of things, which
was the discussion around court siding. Is

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this a term you heard for the first time yesterday?
No, this is something that I've been aware

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of. Yeah. I'm somewhat familiar with it. For
those who are not familiar, courtsiding is

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showing up at the athletic event. And again,
there's a difference. People going to the Super

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Bowl might make a better two while playing or
while watching the Super Bowl inside the stadium

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because they're enjoying the fun of it. The
court-citing practice that they're talking

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about is someone deliberately, like, going to
the game with the intent of betting as much

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as they possibly can with frequency on the outcome
of events because with the latency of TV feeds

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and official data feeds, the sports book is
a couple seconds behind. So you can get off

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bets before the feed gets them. Yeah, and there's
been instances of people going to these events,

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taking advantage of that and being on the phone
to people in other places where they can put

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bets on at mass. Yeah, because you can bet from
within the stadium, but one of the things I'm

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sure they would flag is geolocating you inside
of the stadium. But if you're on the phone

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with someone, you can kind of circumvent that
with relatively minimal technology. The court-siding

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thing came up a lot. And to me, what was the
most fascinating part of this entire thing,

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which actually wasn't even about limiting at
all, was when Eileen O'Brien was asking about

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this practice, she basically said, you know,
I'm not I'm not going to paraphrase her. I'm

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going to let her quote. I'm going to quote her
directly. As a regulator, one of the concerns

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I have from a consumer experience and protection
point is that I would rather you fix it on

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your technical end rather than cut off a customer
experience. I'll be blunt. What I hear as a

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regulator is that maybe you shouldn't be offering
the product if the technology is like that

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and fluctuating so much. So it sure sounds like
she thinks operators should not be offering

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in-game betting, period.

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from what she was saying as well. It's fascinating
and it's something that O'Brien has mentioned

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in the past. I think she was saying that in
the whole building out the regs process back

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in 2023, the end of 2022, this is something
that she sort of brought up at that time. But

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yeah, to completely ban or stop in play betting
from being a thing. think you're going to get

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much buying from the operators on that one considering
how much it's boomed over the last five years

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or so. No, and all five, well four now, I think
all of these commissioners are very sharp and

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very inquisitive, but I will say I think with
her on this particular issue, there's kind

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of a fundamental lack of understanding that
there is no solution for this. Like, I mean,

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I guess the solution would be that you geofence
out the stadium or the arena. But again, you

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get on your phone and you tell somebody. Television
delays things by a few seconds for, like the

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FCC mandates this. So you have the fact that
like, there will never be a direct overlap

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of what someone is seeing in person and what
someone is seeing on television. And the vast

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majority of people are gonna watch this on television.
So you have to kind of cater to that side of

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things. Ken Fuchs of Caesars Digital also pointed
out like, states like yours mandate that we

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have to use official data feeds. So like, you
can't get mad at us for using a feed that's

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delayed a few seconds when you mandate that
if we want to offer this product, we have to

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use this. So I don't know if she will maybe
change her tune once she hears more about it,

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but there is a very cynical voice in my head
that's like, betters, you know, be careful

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what you wish for because you get this meeting
and a potential granted long shot is that you

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get in game betting banned in the state like
good job. I hope you're happy. So I don't think

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that was their intent at all though. So let's
talk a bit about the other side. They took

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a break. They came back with people from it
was an interesting group. It was like a couple

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of

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And then Richard Shoots, who's a consultant
that works with, um, what is American betters

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voice? I keep calling it pro betters voice,
but that's not right. American betters voice,

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Joe Brad in a prime sports book. And I think
that's about it. Right. Am I spacing on anybody

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else? Um, no, I think that was, that was it.
That's, that's the crew of this second group.

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What was there a person or an argument that
kind of stood out to you amongst the rest?

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Well, first of all, I was shocked and outraged
that you weren't called up to the panel, Jess.

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I thought you would have... I had to cover the
bingo card I made. I, by the way, if you don't

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follow me on Twitter, to keep this entertaining,
made myself a bingo card of things to check

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off as the meeting was going on. I did not make
a bingo, unfortunately. That's it. It's a crying

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shame. And I thought it was... I thought actually
the argument that Joe Brennan brought forward

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was interesting that where are these players
going to go and just that sort of need for

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a bit of transparency and the industry is sort
of always talking about if we increase regulations

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or prohibit what sort of operators can do then
this is a threat of the black market. But yeah.

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I think that sort of argument was quite interesting.
I don't know if there's anything that you particularly

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picked up on Jess that you thought was particularly
jarring with what the operators were saying.

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Yeah, to quickly respond to the... I think people
really resonated with the clip that we played

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of Joe and I hear that argument to be devil's
advocate and I did this on Twitter to some

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extent and got reamed for it. So why not just
open this wound again? I've said this many

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times, nobody owes you the right to make a living
as a professional sports butter. That's not

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what this industry is about. That's not what
the intent of the industry is. If you can,

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more power to you. However, I think Joe mentioned
a couple of times, that aspiring pros are getting

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limited for RG reasons. It's not. And the debate
of the sincerity of the RG concerns is an absolutely

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fair point. But I don't really care if they're
going to be pro-betters or not. I don't think

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that should be factored into regulations. And
I agree that it is frustrating that people

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that enjoy this and are successful at it have
limited options about where they can go. That

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certainly raises an eyebrow and makes me concerned.
But I live in a state where you are not legally

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really allowed to play poker in this state.
I guess sweepstakes is the closest thing to

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like a legal entity. I don't. I drive across
the river and I'm very lucky I can just drive

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across the river. But like I have a lot of poker
friends that are like, well, I have to play

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on offshore sites because my state won't legalize
this. And I'm just like.

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I hear you, I feel you, but you're working with
an illegal operator. And that's, I just, my

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sympathy is not there, the way it is for some
other people. That like, I hear your frustration,

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I get where it's coming from. I don't think
it justifies, you know, paying, hiring people

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to borrow their accounts and circumventing the
system. Like, I don't think that, supplants

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the fact that you're breaking the rules. No,
and I think we've got to sort of point out

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as well that maybe not a vested interest, but
when Brennan speaks, he speaks as a representative

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of Prime Sportsbook, which does sort of do a
lot of work with Sharp Betters and that's their

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sort of target market. So maybe speaking for
his sort of player base there. I think it's

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great that Prime and Sport Trade and some of
these others exist and want to cater to that

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market, I think it's fantastic. I just don't
know, Joe spoke about, we have to keep these,

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they keep these huge number of markets open
and Maynard kind of questioned, why do you

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have so many markets if you can't keep on top
of them? Because the appetite is for same game

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parlays. And so you need like a wide range of
markets to help make those bets happen. And,

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you know, Joe's like, we don't offer that many
markets. And again, if you don't want to, that's

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great. And I understand there's some exposure
to offer in all those markets. I don't think

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for the average better, the resolution of operators
having to shut down hundreds of markets because

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they're not allowed to limit people is what
most betters want. No. And this is something

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the operators were saying as well, is that if
we, if we don't have the limits on the, those

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who were more advantaged, then we have to impose
limits on those recreational bettors. And that's

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not what we want to do because otherwise, again,
we have to pull the markets. And as these businesses

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are primarily targeting recreational players,
that's of course not what they want to do.

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It's all about providing entertainment during
sports. So yeah, it's a really, really interesting

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debate, one that's really going to rumble on
in Massachusetts, I think, because... The commission

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said that this is only the beginning of the
conversation. It's going to continue. Yeah,

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we're running out of time, but quickly, next
steps on this. I think there will be conversations

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about this, potentially more conversations.
Really, in order to actually take action, they

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would need to draft some sort of regulation.
Based on the temperature of the meeting, I

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would say the regulation that seems to have
the most likelihood of getting drafted and

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moving forward is some sort of- process where
betters are notified your account is being

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limited for X amount of time or on X amount
of markets for XYZ reason because the regulators

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seem to really hone in on that. Operators were
like, I mean, they usually know. But then the

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betters that spoke on the second half were like,
I don't really know when I'm being limited.

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I don't bet that much. I would like to have
that opportunity to understand what happened.

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So to me, that's probably the most likely end
result of this is, okay, we have to notify

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you why you're being limited. I think we're
a long way off from some sort of wide sweeping

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regulation that you're just not allowed to do
this. Call me cynical. No, absolutely agreed.

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All right. Well, we're not going to go much
longer because we don't want to turn into an

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MGC meeting, but you can read more about the
meeting itself on SBC Americas, we've got the

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00:22:58,179 --> 00:23:02,465
recap. We'll put the link to the full meeting
in the description below, and be sure to just

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00:23:02,485 --> 00:23:05,690
keep checking out all of the other sites in
the SBC network for the latest and greatest

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news from around the online gambling space.