The Up and to the Right | Small Business | Practical, Actionable, Sustainable Improvements

Show Notes: http://b50p.info/uattr019
Do you have customer service skeletons in your closet? Does the skeleton of your patronage linger in the closet of a business that just plain blew it? For me, sadly… both are true.
Episode 019 of Up and to the Right we’ll take a look at some moldering bones in my own customer service closet along with two examples that made an impression on me as a customer.
The good news is that by acknowledging problems, listening to customers and treating customers with thoughtful respect you can prevent and resolve most customer issues.
Guest Expert Ron Sherwood, Envistia
We also have our first special segment this week with Ron Sherwood of Envistia - who will be talking with me about Customer Relationship Management or CRM.

Show Notes

Show Notes: http://b50p.info/uattr019

Do you have customer service skeletons in your closet? Does the skeleton of your patronage linger in the closet of a business that just plain blew it? For me, sadly… both are true.

Episode 019 of Up and to the Right we’ll take a look at some moldering bones in my own customer service closet along with two examples that made an impression on me as a customer.

The good news is that by acknowledging problems, listening to customers and treating customers with thoughtful respect you can prevent and resolve most customer issues.

Guest Expert Ron Sherwood, Envistia

We also have our first special segment this week with Ron Sherwood of Envistia - who will be talking with me about Customer Relationship Management or CRM.

What is The Up and to the Right | Small Business | Practical, Actionable, Sustainable Improvements?

Welcome to Up and to the Right, the no-nonsense podcast where we blend your passion with proven business principles and practical tips, empowering you to create the impact and success you envision.

Hosted by Stephen Krausse, the show covers what matters to small business owners, startups, and people interested in becoming entrepreneurs. No buzzwords and no hyped-up trends!

A graduate of Colorado State University's College of Business, Stephen has an academic background that compliments over 25 years of business operations and management experience. He started his first business as a freshman in college in 1987, recording and producing demo tapes for local bands. Since that time, he’s been involved with numerous successful small businesses, including the operation and management of a niche high-tech company with customers and suppliers worldwide.

As a business professional by education and trade, he works with select business owners to blend their passion with proven principles, giving them the edge they need to achieve their unique impact. Stephen is always researching new products, ideas, and innovations - consuming content through audiobooks, podcasts, and online resources, and connecting with other professionals locally and abroad.

Now he’s sharing practical tips and ideas to help you get real work done. This isn’t about fancy solutions requiring a considerable investment or changing how you do your best work. You’ll discover ideas that will allow you to integrate proven principles into the way you already get things done. You’ll get practical ideas to easily replicate, modify, and integrate into what you already do.

Up and to the Right covers topics like getting value out of a business model, outsourcing, hiring for small businesses, working across platforms, productivity and efficiency hacks, building revenue streams, communication and planning, and more! Some episodes will have related downloads available from the show notes page below or unique segments with guests who have industry-specific tips that would be helpful.

It’s time to roll up your sleeves and get to work. Listen to Up and to the Right with Stephen Krausse today.