Scott Kerr sits down with Sam Ioannidis, managing director of The Plaza, New York City's iconic hotel, to discuss how it achieved near-mythical status and what makes it so unique in the world of luxury hospitality. Sam also talks about recently joining The Plaza after a 30 year stint at The Four Seasons Hotels & Resorts, how he keeps the 120-year-old hotel relevant and forward thinking, his strategies for creating a winning service culture, and why he's providing more curated experiences to guests than ever before. Plus: How The Plaza's Palm Court became a cultural touchstone of New York City's hospitality, history, and high society.
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Featuring: Sam Ioannidis, Managing Director of The Plaza Hotel (theplazany.com)
Host: Scott Kerr, Founder & President of Silvertone Consulting
About The Luxury Item podcast: It's a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry.
Stay Connected: scott@silvertoneconsulting.com
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What is The Luxury Item with Scott Kerr?
The Luxury Item is the leading podcast on the business of luxury, and an important resource for global industry decision makers who want to stay one step ahead. Listen to insightful conversations with leaders of the world's most influential luxury brands as they share the latest trends, insights, and strategies that are helping them forge a strong path forward.
Want to get in touch? Email us, scott@silvertoneconsulting.com