Scott Kerr sits down with Sam Ioannidis, managing director of The Plaza, New York City's iconic hotel, to discuss how it achieved near-mythical status and what makes it so unique in the world of luxury hospitality. Sam also talks about recently joining The Plaza after a 30 year stint at The Four Seasons Hotels & Resorts, how he keeps the 120-year-old hotel relevant and forward thinking, his strategies for creating a winning service culture, and why he's providing more curated experiences to guests than ever before. Plus: How The Plaza's Palm Court became a cultural touchstone of New York City's hospitality, history, and high society.
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Featuring: Sam Ioannidis, Managing Director of The Plaza Hotel (theplazany.com)
Host: Scott Kerr, Founder & President of Silvertone Consulting
About The Luxury Item podcast: It's a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry.
Stay Connected: scott@silvertoneconsulting.com
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What is The Luxury Item with Scott Kerr?
The Luxury Item is the leading podcast on the business of luxury. Join brand and luxury expert Scott Kerr for insightful discussions with CEOs and other leaders of the world's most influential luxury brands. The show shines a spotlight on the most powerful trends and financial forces impacting the global luxury market, the evolving demands of consumers and the outlook for the sector. You'll get valuable insights and takeaways that will inspire you to rethink your strategies and unlock new growth opportunities.
Want to get in touch? Email us, scott@silvertoneconsulting.com