Dr. Jennie Byrne author of Work Smart - Brain/Behavior/Creativity and the Future of Work shares insights we can all apply to have a great impact at work and in life.
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[Music]
welcome to SkyeTeams people first with
Morag Barrett welcome to this week's
episode of people first and my guest
this week is Dr Jennie Byrne who is the
founder and CEO of constellation LLC and
the chief patient officer at belong
Health she has been called a triple
threat because of her work as a
physician leader a Healthcare Executive
and as an entrepreneur she is a brain
and behavior specialist with extensive
training and experience in Psychiatry
Psychotherapy and Neuroscience and I'm
excited to welcome her to people first
this week because she has a new book
coming out called work smart use your
brain and behavior to master the future
of work so I'm looking forward to diving
into that and learning more but firstly
Dr Jenny welcome to people first thank
you thank you so much for having me
well I was reading through the
background obviously we're new
connections this is you know an early
date in our relationship but I
discovered an interesting little fact
lit that you and I have something in
common and this is often the case when
we are curious about others we find
nuggets and our nugget is that we both
play the bassoon so tell me it's an
uncommon instrument it's an uncommon
instrument for women because you have to
be a certain size to be able to get so
how did you get introduced to the
bassoon
so it's a funny story and I don't know
if your story is similar but I played
the violin for many years first
yeah uh starting when I was probably
about seven I started violin and then
when I was in Middle School
um I was intrigued by playing a woodwind
and I saw the bassoon and I was like
that's really interesting
um maybe I could play that and I told
somebody my director of one of my or my
Symphonies and he said oh no you could
never play that
accepted then of course I had to play it
and so I started and then I learned that
nobody plays but soon except you
apparently more but uh nobody else plays
it so you can be a pretty mediocre
bassoon player and still be the best in
the state is what I learned and so it
was wonderful way for me to um I kept
playing violin and I played bassoon but
bassoon opened doors for me that I
actually would never have had if I had
um
so I had a similar story my mom and my
dad both violinist but it made my all
make and again had lessons at about five
or six but I took up the flute at the
age of 11 and by 15 and finished all the
exams in England and it was like well
what are you gonna do I know I don't
want to be a professional musician
because I'd actually have to practice
versus sight read and so my teacher put
me onto the bassoon and it was the same
teacher as my flute teacher and so for
the next three years I did all the
bassoon exams but I did every lesson
standing up and at the end of three
years here's the irony he said to me
um so I'm curious why did you stand and
I was thinking well because you're my
flute teacher and we always stood for
flute lessons I assumed that's what you
wanted me to do so there I am holding an
instrument that weighs eight to ten
pounds hanging off my neck but uh you
like you I switched and rarely got
invited flutes of 10 a penny but
bassoonists are as rare as hen's teeth
and so ended up playing with a local
Symphony Orchestra but all good fun all
good fun all right so back to people
first in a moment we're going to dive
into your book work smart use your brain
and behavior to master the future of
work but I start each episode with an
origin story so if we flash back to
elementary school you've put the violin
down not yet reached for the bassoon but
when your teachers asked you as a young
girl what do you want to be when you
grow up what was your answer
so it's a great question and I never
knew I never knew what I wanted to be
when I grew up I knew what I didn't want
to be oh I knew I didn't want to be
um a teacher I knew I didn't want to be
an astronaut I didn't want to be a an
athlete
um but I actually didn't know what I
wanted I was a voracious reader so I
probably would have said something
around books
um I don't think I would have said a
librarian but you know I actually never
knew I never knew I wanted to be a
doctor a scientist I mean all the things
that I've kind of become in my life I
never knew I just kind of follow my nose
and have ended up doing a bunch of
extraordinary things but if you would
have asked me as a kid I would have been
like well I don't want to be the mom who
stays at home and makes cookies I know
I'm not going to be that Mom
I don't I don't know what I want to be
so you taught that about medicine
Psychiatry Psychotherapy Neuroscience
brain science so what was the pivot
point then that did bring you into
Healthcare
I uh maybe not surprising based on what
we just said but I started college as a
music performance major because that's
what I did all day long I played music
all day long so I was like well I'll be
a music performance major
um and then you know like you I was like
you know I don't think that's going to
happen and then I was like I know I'll
be a French major I want to live abroad
and so I lived abroad and I became a
French major and then I was like I don't
think I want to be a French professor
and when I came back I landed in a class
in brain and behavior at University of
Pennsylvania and I just fell in love and
I would say everything I've done since
then has been some way related to brain
and behavior
um and what what makes people tick from
all sorts of different angles so I'm
intensely curious
and um that's kind of led me to say yes
to things I guess is the best way to
characterize it
so your book work smart use your brain
and behavior to master the future of
work I was able to get a sneak peek
because I actually hit the shelves early
in 23 but what was the inspiration and
why write this book now
so
I got inspired to read the book because
like you like so many other people
um you know I was forced to really
re-examine a lot of things during the
pandemic and a lot of my colleague you
know I'm a little older you know a lot
of my colleagues Gen X or older
um were thinking about what to do next
and they're like well we'll just go back
to work like normal and I was like why
you you hated work you complained about
it all the time and by the way you're
kind of the boss so why would you go
back and do something you hated for
another 10 or 15 years it doesn't make
sense to me and a lot of the clients I
was working with in healthcare were
saying the same thing you know like our
teams don't want to go back or we're
trying to work virtually or can we do
Telehealth or
um so there was this moment in time
where people were kind of open to
thinking differently but yet at the same
time feeling this pull to just go back
to normal
normal which I believe wasn't really
working for most people I think the
national office was working for some
people but for most people I actually
think it didn't work that great and The
more I've researched I've learned that
it was based on a Industrial Revolution
you know turn of the century 150-year
old way of doing things and we just got
so used to it we forgot to challenge our
own assumptions so as I was hearing all
this I started to do my own research I
was like what's out there and I was
dissatisfied with what I I found so I
took a different
research tact and I dug into brain and
behavior because that's what I I know
and and I love and I felt that what I
learned through that is that if we look
at this problem through a different lens
the answers are actually not as hard as
we think they are and there's actually
things we can do now that aren't as hard
as we think they are but we have to
turn around our thinking and see it from
a human brain and behavior point of view
so it's interesting because we're
certainly creatures of habit and that
research when I wrote the future-proof
workplace
um that Industrial Revolution mindset
was really designed around command and
control for an illiterate Workforce and
here we are in the 21st century with a
highly educated sophisticated and
complex environment and work really and
careers can happen Anytime Anyplace
anywhere but it requires High trust and
it requires challenging some of the
assumptions and behaviors that you just
talked about there that have kept us
really trapped in this we go to work we
sit in the cube we leave and then we
have life so I know the book is broken
down so for those who pre-order first of
all what's in it for them so what's
what's exciting about get on the
bandwagon early because this book is
going to make a difference so what are
we going to discover if we join the
pre-launch
so so there's a couple phases of
publishing which has been you know
fascinating to learn about publishing
um I have done a campaign a pre-sale
Campaign which closed so I have a
community people that signed up super
super early now there's an opportunity
to kind of get on my list to be part of
my pre-launch and without like giving it
all away probably what we'll do for the
for the launch we'll have a launch event
we'll have some virtual learning
experiences probably some time with me
um and then people will have the
opportunity to get things like book
bundles for their team like if you're
like oh my gosh this resonates with me I
want to share this with my team I'd love
for you to give me a bundle of books and
do a book club for me or I'd love for
you come and do an event for me you're
kind of the early opportunity to get in
on some of that so you kind of get into
the application piece faster than just
reading it and then trying to do it
later
um and then I'm really I'm very curious
and open and I'm I'm looking for
suggestions is how to make an
educational experience as engaging as
possible because that's part of the
future of work is how do you make um
these experiences engaging so not only
do you get the book but you kind of get
access to all of these other you know
materials whether they be online or
customized
um and the earlier you get in the more
availability I'll have frankly as we go
along I you know I think it'll get
harder and harder
so what I liked about work smart use
your brain and behavior to master the
future of work it is for me the
underpinning theme is around
intentionality and choice and I was
talking with Charlene Willis and her
book uh you are enough and she talks
about one of her three leadership
mantras being choice not chance and I
think for many of us we're so caught in
the endless Zoom meetings we're not
making any choices really but we're also
not being present in the moment and you
start the book about talking about time
confetti so tell me more about this
concept of time confetti and how is that
helping or hindering our success in
business and life
I love the term time confetti
um it comes from I think it was coined
by Bridget Schulte when she wrote about
being overwhelmed years ago
yeah that our time when you leave it to
chance like you said is eaten up by a
million little things and those little
things could be this our device but it's
not just that right like your little
time could be the time that you um
thought about oh my gosh I have to make
a to-do list to do this thing or oh my
gosh
um I'm stressed out at work my boss just
sent me this email or I got a ping over
here oh my gosh I gotta do that thing
and so
whether we're at work or at home our
life is consumed by these little tiny
not even a second long tidbits of time
that is eaten away and so we we rarely
intentionally carve large amounts of
time kind of like Cal Newport talks
about in his deep work we rarely carve
like chunks of time to just focus and do
one thing and our brains are adapting to
that right and um it's pretty common
phenomenon when people sit down to read
they actually have trouble now
we actually have trouble attempt
attending and focusing and
um it's it's actually impacting the way
your brain works but the good news is
our brain is very plastic meaning that
we can change it so we can retrain it to
have better attention and focus by
eliminating this time confetti and
there's a lot of ways to do it
um chunking is one of my favorite
strategies I talk about in the book
where you chunk together like tasks so
if you're doing a cognitive task like
you do all your email and then you turn
it off
yeah if you're doing Zoom meetings you
do your Zoom meetings and then you turn
it off you're reading you read and then
you turn it off so you chunk together
similar tasks
because the time and energy that
requires your brain to switch tasks is
tremendously inefficient so the more
that you switch tasks there's research
that shows your ability to execute drops
off dramatically the more things that
you're toggling back and forth between
yes kind of again what do we know about
our brain and how our cognition works
and creating strategies to manage our
time intentionally and then you're kind
of shocked to be honest like when you do
this and you're really rigorous about it
you could be kind of uncomfortable
because you'll be like does feel weird
doesn't it start with or cut off when
you turn off the phone or turn off the
notifications I'm pointing at the corner
of my screen where they would normally
appear when I'm doing these I try to
switch them off but it's interesting for
me because I've been reading those
articles that say the Youth of today you
know attention span of a Nat or whatever
implying that it's getting shorter and
yet that the Youth of today has the
ability to watch a two and a half hour
movie without any issue or to sit and
play
um online games for hours on end so help
me to understand that selective maybe
when they're listening to their mum
maybe they've got selective attention
but when they're doing something they're
passionate about they can get deeply
immersed in it so help me understand
that yeah so I think what you're
referring to is kind of the idea of flow
a flow state or a play state so when I
was researching for the book I was
reading a lot about time spent in play
and time spent in flow and what that
does for your brain so for a young
person on a video game that might be a
flow state for them for an adult maybe
you don't like video games maybe your
flow state is walking maybe your flow
state is
um dancing or playing the bassoon or you
know it's different for everybody but
until you create the time to get into
play or flow States you'll never go it's
never just gonna happen right it's rare
that it just happens so I would
characterize that as like when you're in
the flow you feel it you feel like
you're in the flow time passes
differently right people have a hard
time interrupting with what you're doing
um and and the idea of play as being
critical for our brains to function
optimally as adults not just as kids
we look at kids and we say oh yeah kids
have to play to learn and grow and so
forth but we forget that adults do too
and yeah culture we could you know you
can call it the hustle culture culture
of busyness there are a couple terms I
like but you know the idea of play has
really been lost and we're missing
something our brains are really missing
out by not giving ourselves the time and
space to play
well I like that idea because in in the
beginning of the book you talk about
personal rhythms and certainly for the
leaders and Executives I'm coaching
their schedules tend to be a little bit
more shotgun you know one-on-one here a
strategic meeting there and in the weeds
meeting next and it's all over the place
and just even coaching them to Take Back
Control and saying well can you chunk
your time and do all your one-on-ones on
a Monday and do your team meeting on a
Thursday and just taking making it a
deliberate Choice once a year to tidy up
your calendar to the extent that you can
creates Ripple effects and those
chunking opportunities for others too
so from that personal Rhythm you move
into the communication and the digital
world that we're living in the endless
Zoom meetings Etc and how we can better
use these tools to Foster engagement and
a sense of place and time
talk a little bit more about the
insights from your research for that
part of the book
so the way I think about communication
is maybe a little different than the way
you might be or others might be I think
about it as falling into a couple
categories
you have synchronous communication which
is what we're doing right now we're
together in real time we're not in
person but it's synchronous so a zoom
call is a synchronous communication
there is asynchronous communication
meaning not the same time and place
that's could be email slack letters
um you know all sorts of things
then I have a section on
um
uh non
-verbal types of communication
so body communication and what it
impacts our bodies and then finally kind
of on the absence of communication or
silence so I have a chapter talking
about silence and not communicating
um and what I would say I've learned is
that we focus very heavily on today's
culture on synchronous communication
in meetings SO meetings are the
manifestation of synchronous
communication
but we should be thinking about
synchronous communication more as
performance than as meeting
say more about that synchronous as being
performance versus meeting
so when you were playing the bassoon
and you are synchronously in a room with
an audience
you could play every note perfectly
and it may not matter at all
your audience may not care if you don't
make a connection with your audience as
a performer whether that's music art
whatever
um whatever you just said or did did it
really matter is as if it never happened
so the goal of a performer and I would
argue the goal of synchronous meetings
like this on Zoom is almost more akin to
Performance
what do you want to say
what do you want the person to take away
who's your audience and how can you
emotionally connect with them
rather than just word word word word
word
because the words kind of don't matter
at the end of the day right the
Powerpoints
they kind of don't matter they're a
proxy for something but they kind of
don't matter what matters is the
connection and what that person is going
to walk out of the room with
so so synchronous Communication in a
virtual hybrid workspace has more to do
I believe with performance thinking
about your audience what do you want
them to walk away with how are you going
to engage them and connect with them
then the actual content and we we often
make the mistake of just looking at the
content
so you spend time talking about empathy
and how that brings us closer together
how that helps to nurture trust and that
sense of belonging so what tips for
those who are listening and watching
this episode what immediate tips can we
all apply in our next Zoom conversation
that helps us to do that culture nurture
empathy and connection trust through the
camera
so first of all empathy can be trained
if you're not an empathetic person I
hear that a lot like well I'm your your
shrink Dr Jenny I'm not an empathetic
person well guess what empathy is hard
for me too I trained at it you can train
at it too and empathy has limitations
so so the the parts about time
management communication are so
important because
um you have a limit to the empathy and
compassion that you can give on any
given day that's different for different
people so you have to keep your bucket
really full so that you can give it to
others right so if you're a leader for
example you need to chunk your time and
create space for yourself to come to the
room in the right State of Mind
otherwise you can't be empathetic if
you're not in the right place you can't
show up that way for others that's a
really hard lesson for a lot of leaders
to learn so I think knowing yourself
showing up in the right way is one thing
that you can do and you have to work at
it it's not easy and knowing you have
limitations you know I may only have a
little bit to give today where am I
going to give it who needs it I'm not
going to give it to everybody today
um I think those are two important
things and the other thing is that
empathy is different than compassion
empathy is a little more cognitive it's
the ability to put yourself in someone's
shoes and imagine what it's like for
them compassion is the emotional
connection with somebody else so empathy
can be a little more cognitive so for
people who are more thinkers and
cognitive you can have empathy without
actually like connecting emotionally and
that's okay it's okay it still matters
to take the time and effort to be
empathetic even if you don't have that
kind of like compassionate emotional
connection
so so what's to be gained for our teams
for us as Leaders if we start investing
and working on our empathy but also
working smarter using our brain and
behavior
well first of all I believe that
infusing humanism into the work is the
future I mean I think Talent will go
where there's humanistic practices in
the workplace I think retention is
higher I think uh productivity is higher
so I think there's a very strong
business case for infusing more empathy
and like in humanism into work
um and then I could also make the case
from wearing my business hat or my
entrepreneur hat that you are going to
waste a tremendous amount of time and
energy and money if you don't pay
attention to this and guess what you
probably were before
you were before covid you just weren't
talking about it you just weren't
thinking about it empathy wasn't a
buzzword mental health wasn't a buzzword
people are finally paying attention but
guess what like it was always there and
you were probably wasting a lot of time
and money on it that you didn't even
realize and by calling it an HR thing or
a soft skill thing you were
compartmentalizing it maybe it's a
little uncomfortable for you you know
get honest and like it may be
uncomfortable but from a business point
of view if you don't do this I really
think you're not you're not going to
succeed in the future
well I know from the research for you me
we why we all need a friend at work and
how to show up as one
um the research is clear the humanistic
approach as you've described there makes
the difference to not only individual
leader success but to team and therefore
organizational success by whatever
measure you look at it so this really
matters so for those listening to this
episode where can they learn more about
you your work and of course the book
so the best place to learn more about me
right now is my website which is
www.drdr Jenny j e n n i e burn
b-y-r-n-e.com
um there is if you go to my LinkedIn
Banner there's a little QR code that's
the easiest way to get info on the book
just like snap your little picture it'll
take you right over there and then stay
tuned I'm going to be on LinkedIn quite
a bit if you're on LinkedIn connect with
me follow me and when we get closer to
the paper book getting in people's hands
probably after Thanksgiving
um you'll be hearing a lot from me and
that's when you can jump in and
pre-order and maybe sign up for some
other team things that might be helpful
well Dr Jenny Byrne thank you for
spending time with me today on people
first I wish you every success with the
book launch for work smart use your
brain and behavior to master the future
of work and in your own Consulting and
coaching practice thank you so much for
having me I can't believe I met a fellow
bassoon player it's just a wonderful day
thank you so much for joining Morag
today if you enjoyed the show please
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