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Want a peak behind the curtain into one of the best places to work in cybersecurity and the minds of the innovators behind the industry’s leading security operations platform? Tune in to The Howler podcast!
Hosted by Chelsea Lowman, People Experience Specialist, and Mary Newville, People Experience Senior Manager, the culture duo connects with pack leaders on leadership insights, mental health and overall wellbeing, and how they lead their teams to advance our mission of ending cyber risk.
The Howler - Kerri Shafer-Page - Audio
Chelsea Lowman 00:02
Hi. Welcome back to the Howler Podcast. I'm Chelsea and I'm Mary, and welcome to our March episode,
Mary Newville 00:11
third month, end of q1 of 2025,
Chelsea Lowman 00:16
unreal, honestly, literally. Well, the end of this month will be the end of q1 yes, yeah, like q1 is, and this one was History Month. We're women,
Mary Newville 00:29
we're women. Women, yeah. I mean, so many, gosh, we have so much we could talk about, because Black History Month just wrapped up, which was a very dynamic month for the pack.
Chelsea Lowman 00:44
Yeah, we had, we had so many great events. We did some happy hours in our offices. We had Tiffany Daniels come and speak to the pack and do our keynote fireside chat. And she dropped so many gems. I literally what I couldn't keep up writing them down. And I also already re watched the recording because I felt like I needed to hear it again.
Mary Newville 01:09
She was amazing. I was in the same boat. That was such a great way to end. What would you say after re listening? So shout out. Tiffany Daniels, if you don't know her, you need to know her. So follow her on LinkedIn. Big fan, Sam's over here at Arctic Wolf. But what would you say was like, most impactful for you on the RE? Listen
Chelsea Lowman 01:30
so many things. I will say Re. Listen to it the day, like Friday, later that day. Now it feels like so much has happened since. But I just think her themes of, like, belief in yourself. And so the theme of Black History month here at Arctic wolf was perseverance, and she just talked so much about how, like, perseverance starts from within, and the belief in yourself. And she also touched on, like, mentorship and sponsorship and the importance of both of those. But really, the thing that's standing out for me right now, which I don't know if it's like the biggest takeaway, but the the phrase that is standing out to me the most right now is when she was talking about how, you know, earlier in her career, she didn't have as much confidence. She was code switching a lot, you know, all these things that a lot of people experience early on in their career, but then slowly, as she started to build the confidence within herself, I just remember her talking about an example where, you know, she thought maybe, as a black woman, she wasn't going to be able to be up for the task. And then she was like, You know what, no, I'm going to do it, and I'm going to do it better than you. And I was just like, yes, snap, snap, snaps for everyone, louder for the people in the back. Like, like, I just, I remember, in the Zoom chat, I typed better than you in all caps, and I was like, say it louder for the people in the back, because it's so important to have, I mean, yes, be humble, but to, like, have that confidence and so often, like, you probably can do it better than you realize and so that that is just standing out to me in this moment only because I think it was such a funny moment for me, but there were so many more beautiful, insightful gems that she shared totally.
Mary Newville 03:35
She's such a words, like, she's got a gift with words. I was like, wow, that was a part, really,
Chelsea Lowman 03:42
what about what about you? I feel like I'm stressed because there was, there's so many things I want to talk about, but actually, one of the things I'm worst at is recalling and paraphrasing, like in my brain, if I can't say it exactly how they said it, I just, there's, there's no point in me talking, because I get so, like, anxious about it, and I just can't do it. So I, like, wish I could recall what she had shared, but I feel like you're really good at that. So was there anything that, like, stood out to you, that you remember those
Mary Newville 04:15
watching also took a lot of notes. There were little different colored pens, there was circles, there was underlines, but something I really loved that she said there was so many. One was I love when she talked about, there's no room for shame in my story, and heart cover story where she's like, I'm going to own every part of it, the good, the bad, the hard, the parts that are harder to embrace, because they made me who I am. They've allowed me to do what I do, the way I do it. And I thought that was really beautiful, because she really did speak from a place of like, confidence. But you she's had so much wisdom. And to me, it was like because I think when you say that, you I see it, you. Even in this keynote, because you've taken everybody your story and it's made who you are and developed you into who you are, and you also have all this with some share. So I love that. And I mean, I could go on too. But one other thing I really liked, and this was one of her like, Wow, I love how you phrase that. But she said she wanted to expand the aperture of opportunity, and encouraged us to do the same. And I think she shared that in the example of like. And again, I don't want to misquote her either, but I think is when she shared about like, what how she decided to dress, and the jewelry she decided to wear at work, and deciding to like wear like wear hoop earrings and expand people's aperture for what it can look like to be successful, strong and look maybe differently than what someone would assume for in that role would and I just I think that's really great, because I do think when all of us show up wholeheartedly and authentically, it makes space for others to do the same. And I feel like that was 100% reference on that call, because then people within the pack brought up examples of like, you know, there's some shout out to Darius Claire, one of our sales leaders, and, mm hmm, one of our co founder of beam black excellence allyship movement shared like, serious, like, seeing you embracing, like, Was it his shoes that he was wearing or something? Yeah, his jays, yeah, inspired Zahid to show up, however he wanted to show up. So,
Chelsea Lowman 06:36
oh, go ahead. Oh, no, you go. Well, I was just, I
Mary Newville 06:38
was thinking what you shared when you shared like, oh, like, and I'm going to do it better than you like that it might look totally different, like the way someone else shows up and does something, and it might be just as good or better, just as effective. But we don't know that if we limit what something has to look like, to like what we've only ever seen before. So it was good. I was like,
Chelsea Lowman 07:04
so good. I actually had my notes, like you do, because I I don't have my notes in front of me. I'm in a conference room. But there were so many gems, y'all, if you are part of the pack, you need to go and listen to the Black History Month Fireside Chat recording. You can find it in the pack unity Slack channel. Please do it. It's worth the 45 minute listen. And if you aren't part of the pack, sorry, no. Connect with connect with Tiffany Daniels on LinkedIn. She's located in the Twin Cities area, and then maybe consider joining the pack so that you can have access to amazing Fireside Chat. But no, I'll just aside. This is the perfect transition from one powerful woman to the next.
Mary Newville 07:55
Oh my gosh, beautiful transition, Chelsea,
Chelsea Lowman 07:58
because we're so excited, in celebration of Women's History Month, to have a powerful leader here at Arctic Wolf on the podcast today, Mayor. Do you want to introduce her?
Mary Newville 08:11
Yes. I would love to Yes. As Chelsea mentioned, we're so excited to sit down today with Kerri Shafer-Page. Kerri serves as our Vice President of digital forensics and incident response at Arctic Wolf, she's a proven leader in threat to threat identification, IT security and data privacy, incident response and migration. She served in leadership roles at IBM and AIG, overseeing incident response and cyber security claims at Arctic wolf carries responsible for the execution of a leading incident response team showcase, showcasing threat actor communication and negotiation, digital forensics and remediation and recovery. Whoo, I know I'm so excited for this chat.
Chelsea Lowman 08:52
Okay, Kerri, welcome to the podcast. We're so excited to have you here.
08:57
Thank you, first timer. I'm glad to be here,
Chelsea Lowman 09:01
and you're rocking your purple for Women's History Month. Yeah,
Kerri Shafer-Page 09:05
majestic purple, right? Royal. And then they say it's royal too, right? People are royal color.
Chelsea Lowman 09:11
Yeah, Was it planned? Did you plan to wear this because of this? Or were you just, where did you just decide to wear this lovely?
Kerri Shafer-Page 09:19
Yeah? Well, I actually, I had a quarterly business review that I conducted this morning, and I'm doing a webinar this afternoon. So it was like, Hey, let's look the part for all of those meetings. It was able to be leveraged for multiple purposes, which is good, okay,
Chelsea Lowman 09:35
that love, okay, you're busy today. I mean, I'm sure I am busy today. We'll get into it. We'll get into it. Yeah,
Kerri Shafer-Page 09:43
we don't sleep in incident response yet. It's not a boring job, that's for sure. We're
Mary Newville 09:49
so excited to learn about it today and for the theater pack to get to learn and meet you. So thanks.
Chelsea Lowman 09:55
Well, before we get into it, we always start the pot. Cast was some fun little game, um. It's always a surprise to our guests, so you don't know what's coming, um, but in honor of Women's History Month, we thought it would be fun if we did a little women in tech trivia. Okay, so I just have a couple questions. No pressure. This is just for fun. I'm
10:19
like, Oh no, yeah.
Chelsea Lowman 10:22
Mary doesn't know the answers either. So Mary can participate with you. We can. I mean, I know the answers so, but I'll just ask the question, and then, yeah, it's multiple choice, so I am giving you some options, which is, okay, I like that. Alright. Question number one, who is known as the mother of the internet for her pioneering work in computer networking, is it a? Adele Goldberg, B, Susan care, or C? Radia Perlman,
Mary Newville 10:59
ooh. My only thought, like my, oh, sorry, I have an idea, but you go first.
Kerri Shafer-Page 11:10
Well, I don't know if you have I was gonna say that, Susan, but I'm not entirely sure about that, but that would be my guess. What do you got? Mary,
Mary Newville 11:19
well, I honestly have no idea, but Pearlman, we have one of the San Antonio conference rooms is named Pearlman, and I know in San Antonio, that's right, all the rooms here are named after, I can't remember, honestly, I know different offices are named after, like cyber security attacks or Lord of the Rings, or who knows what, but just
Kerri Shafer-Page 11:41
gonna go it goes quickly to sci fi in some of those locations. Yes,
Mary Newville 11:46
is like, maybe cyber security history. So that's why Pearlman stood out to me, is because we have conference room. Pearlman,
Kerri Shafer-Page 11:53
I bet you're right. She right, Chelsea, I bet she is
Chelsea Lowman 11:57
Ding, ding, ding. It is Radia or radio sorry, Perlman, um, she was an engineer and mathematician. Is one of the computer programmers who worked on the networks and technology to enable what we know, what we now know as the internet. Wow, great. Um, deduction skills. A Mary,
Mary Newville 12:18
thank you. I was like, Oh, I think I maybe have a link here.
Chelsea Lowman 12:23
Okay, question number two, who is often regarded as the world's first computer programmer, is it a Marie Curie B, Ada Lovelace or C? Elizabeth finelier, I don't
Kerri Shafer-Page 12:39
think it's the first one. I don't think it's Marie Curie, right, but it would be a pure, pure guess. I don't know, Mary, what do you got? Your detective skills were pretty good on the first one. I'm trying to think we need to room after one of those women as well. I don't think we have
Mary Newville 12:59
no links to this one. No guesses. What were the last names of the of B and C?
Chelsea Lowman 13:06
B is Ada Lovelace and C is Eliza Elizabeth feinler, oh,
Mary Newville 13:11
Lovelace. What did that? I would guess B because, yeah,
Kerri Shafer-Page 13:17
too, but I almost think for different reasons. All right, we go on B. I would go with C. That would be my guess. If I was
Chelsea Lowman 13:27
okay, the answer is, the answer is B, Ada, Lovelace, um. ADA is considered the first two. She's considered the first computer programmer for her work with Charles Babbage's Analytical Engine in the 19th century, she translated and annotated an article on the engine, adding her own insights and describing an algorithm to compute Bernoulli numbers. Don't know what any of that means, but yay. It's lovely. Okay, two more. Margaret Hamilton led the team that developed the onboard flight software for which space missions, a, Apollo missions, B, the Voyager missions, or C, the space shuttle missions.
Kerri Shafer-Page 14:18
I don't know. Maybe I'd go, I was gonna say Apollo, but I think I'll go Voyager.
Chelsea Lowman 14:23
Ah, you should have stuck with your gut. It was Apollo.
Kerri Shafer-Page 14:27
Oh, there we go. We had a movie about it and everything. Probably, she was probably, do you know, I never, I never saw Apollo 13, though, right, so I missed out on that. I never have I
Chelsea Lowman 14:37
seen it. I don't know. I almost put a Hidden Figures question in there
Mary Newville 14:43
I was trying to remember. I was like, I don't think those
Chelsea Lowman 14:44
are the Yeah, that's late. Hidden Figures is earlier than this. But Margaret Hamilton led the team at MIT that developed the onboard flight software for NASA's Apollo mission, including the software for the Apollo 11 moon landing. Me slay Margaret, Okay, last question in 1965 Sister Mary Kenneth Keller became the first woman in the United States to earn a PhD in what a Physics B, computer science or C engineering.
Kerri Shafer-Page 15:19
And you said, what was it a year, 1960 something, 1965 I'd say computer science.
Chelsea Lowman 15:33
Mr. Mary Kenneth Keller, who was a nun, became the first woman to get a PhD in the US in Computer Science at the University of Madison, or University of Wisconsin, Madison, I know, right? So that was fun. I feel like I learned a lot me too,
Mary Newville 15:52
and what it carried when Dan she up was on the podcast. He is a self acclaimed, like Disney fanatic, and I don't think his the outcome of the trivia was good for
Chelsea Lowman 16:07
him. Yeah, this
Kerri Shafer-Page 16:10
was a Disney trivia that you all gave him to as a self proclaimed Yeah,
Chelsea Lowman 16:15
yeah. We gave him Disney. We always we either give people trivia related to, like, what we know about them, or like this, like something that's going on that's relevant, but yeah, don't feel bad. A lot of times, people don't get the answers.
Kerri Shafer-Page 16:32
I got one. That's all I needed. If I had a total goose egg on all of them, I would have been a little sad, but I got one.
Chelsea Lowman 16:37
Yes. Okay, well, thanks for playing. This was fun, but we want to get into learning more about you, so we always start with, like, everyone's favorite open ended question. Tell us more about yourself, but more specifically, if you could kind of tell us, like, what did you want to be when you grew up? When exactly did you realize cyber security was a career? Just kind of like take us on a journey, if you will, to how you got here to Arctic wool?
Kerri Shafer-Page 17:11
Yeah, absolutely. So going back to child, hon, I definitely thought I wanted to be a vet. I always said I love animals still, you know, to this day, I always have dogs and but then I realized I couldn't save them all. Like, I don't know about you all, like, there's the, you know, the sad part of, like, being a vet, and it's like, oh, wait no, what they're gonna, you know, you're not gonna save every animal. So I was like, Okay, I moved quickly away from from that. And then going into college, this is a fun fact, I was actually an elementary education major in school. Oh, okay, yeah, right. And when I graduated, I came to the Research Triangle area, which is where I am now, in Raleigh, North Carolina, there were not a lot of good teaching opportunities in the county that I wanted to live in. It was still kind of your old school teachers that, hey, read the, you know, the book and answer the five questions in the back. And I'm like, Hey, I'm fresh out of school. I got some new ideas, like, there's gotta be a better opportunity somewhere. So there wasn't. And I went to a contract agency and got put at IBM. So I was there about six months, and I worked as kind of a receptionist, if you will, in a briefing center. So IBM, at this state, at this early stage, was kind of leading edge, where they had this conference room, where it was computer laptops, and customers came in and they could, like, anonymously, talk to each other and share ideas that were, you know, presented on the screen. So people were collaborating without, you know, judging, if you will, like, Oh, Mary thought that. Why would she say that type thing? So it was interesting. So I talked to everybody that came through the door. So there was always executives coming in, bringing in their clients and customers. And I had one manager approach me, and I'd been there, I think I'd said, six months, and she was like, I'd love to get your resume, you know, to apply. And I was like, oh gosh, you know, I didn't, I don't, I mean, I wasn't thinking corporate America at all, right, still, school teacher type stuff. So I was like, I went home that night. I was like, how do I say, Okay, I did a technology lab. I did all of these different things to kind of gear towards, you know, school connection. Like, okay, what? You know, what? How do I make that connection type thing. But anyway, I went in for the interview, and I'm an extroverted person. I'd like to chat, and I think I was so nervous that I talked very fast, which I do. I'm a New Yorker at trade like, even though I'm a North Carolina now, I'm a New Yorker. And she literally said to me, she's like, I've never met anybody with more energy than you. I'd be crazy not to give you an opportunity. I was like, Yeah, you win for me. So that's where I started. And you know, it's really unfortunate and sad for teaching pay in North Carolina that my starting salary in North Carolina was literally double what I would have made as starting teacher. Isn't that sad? I mean, how educate? And I don't know if that's like that in every state, but it is here. So I actually felt guilty, you know, for a hot minute, and then I looked around and was like, yeah, I gotta pay rent and I do all these other things. So this could be a good opportunity for me. So yeah. So that's when I started. So started in IBM. At that time, they had just acquired a product called Lotus Notes, which was like, you know, they your email messaging system, and I started to work in the problem management space. So not help desk, but like level two, level three type thing, working with the different internal population of people that had issues. And from there, I kind of progressed in the problem management space. IBM at the time, didn't even have a CISO in place, and they had just put one in and I joined what would become the cyber security incident response team. So my customer base was internally, like, if we had insider threat issues, you know, different phishing, like all of the you know, stuff that you would see from an internal perspective. And then also where, if an external IBM customer had an event, an incident of any kind, IBM wanted to determine their liability right making sure that any services or products or support that we provided to that customer that we weren't the cause, or they weren't the cause of what happened. So that was my first kind of toe in the pool, in the security space. And, you know, I was in the trench. I was a practitioner for a couple years, and then worked my way up through leadership, and got to the point where, you know, I let I led that team. We were 300 people strong. By the end of it, I stayed for about 10 or 15 years in that position, and then I moved over to run global operations for what IBM is known for as x force. And that's just like our team here in Arctic wolf they're external facing incident response team. So stayed there 25 years, definitely a long period of time when I look back career wise and think, did I overstay? Should I have moved on? I think it's more common now with, you know, younger generation of people two to three years and you're bouncing to your next opportunity. But I had a sense of loyalty, and I felt like I really created a network of people within IBM, which is actually something I'm replicating here, just being able to collaborate with, you know, the different executive teams and building out, you know, that network, I think, is super important. So I stayed, and I'm glad I did. It served me well. And then AIG came calling, which is an interesting switch, AIG, as in the insurance carrier. So I was brought in as a leader in the claims department to really help the claims professionals kind of navigate a cyber claim. So cyber insurance is hot. Customers definitely should have it and do so when a claim comes in, a lot of those claims adjusters can read their attorneys by trade, right? So they can read a contract they didn't necessarily understand how a claim works and the whole, you know, technical components of a root cause and an attack path, and what they should be asking, you know, to basically get knowledge of why did the customer have a breach, if you will, or the insured have a breach, ask the right questions so that could be fed back into product and underwriting. So there's a life cycle that happens there. So I was trying to help, I can't make everybody a cyber expert, but I was helped trying to put the framework in place of, you know, what do we need to look for and what questions should be asked of the IR providers. I also was helping to understand AIG panel, so different providers will have vendors on their panels, incident response being a big one on there. So I did that again for two years, and then artic wolf came calling with this amazing opportunity to join as the vice president of the incident response team. And I have to admit, even though only two years at AIG, it really has been refreshing to come back into, you know, a cyber position where I can reflect on what I learned from that opportunity and really understand that what we as an incident response practice need to strive for and what a carrier is looking for from that perspective. So it gave me, you know, a really unique insight, if you will, that I can now apply those disciplines, you know, within my own practice, which is super exciting. Wow, so long winded, I know I didn't even stop to let you guys say, Wait, What? What?
Chelsea Lowman 24:36
No, I mean, I feel like Mary and I probably both have a million questions. The one thing I just want to touch on really quick is I just love your story, because it I feel like we hear these all the time, but the power of just one person like believing in you and look at how that has changed the whole trajectory of your career and your life like that one. Manager was like, Hey, I think you should apply for this. And at the time, you're probably like, what? I don't have any of this experience. You know, this isn't what I'm interested in. And now, you know, decades later, here you are, like a leader in the space. It's just so powerful.
Kerri Shafer-Page 25:16
It is powerful. And I think, too, the other message, too, I think, is, you know, just because you don't start right out of school in a computer science major, or, you know, whatever it is, I think the showing that you can pivot, right, like, you know, building different skills, that says, you know, I'm a strong communicator. I feel like I'm I have strong leadership skills. So, like, how do you play on those to actually, then you can learn a new discipline, right? Like applying those kind of foundational components, I think to, you know, now I'm in cyber, but, yeah, I started, you know, teaching the ABCs, like you can make that jump right, which is, I think, pretty cool too.
Mary Newville 25:53
I was thinking about when you were sharing how you said, how you were talking about how at the time, teaching looked a certain way. And I think you said something to the effect of like, Hey, I just graduated school. I have new ideas. So it's interesting to reflect how that parallels with you basically entering like, I feel like you've witnessed and been part of the evolution of incident response and cyber security, like, I still feel like it's such a growing field. Would you say that's true? Like that, you were able to learn but also contribute to what it was becoming
Kerri Shafer-Page 26:27
100% yeah, like I mentioned, too, when I was part of that problem management team in IBM, they didn't even have a chief information security officer, which nowadays, like, you know, I mean, we had Adam, who's amazing, right? You always have to have a CISO in any company. But yeah, when you think back on it, like that structure wasn't even in place. So it is kind of exciting to have been part of. I think that evolution, not only for just that one company, but to your point, kind of putting those building blocks in place of, you know, this is what a team does, right from a from a breach standpoint, and, you know, within Arctic Wolf, I mean, we, we have amazing team, and I'm sure you're going to probably ask me about it in a minute. But you know, the diversity, and you know, the different roles that comprise what we execute on every day is, is kind of a symphony, honestly, of the different groups coming together, and it's super impressive,
Mary Newville 27:21
hmm, okay, we definitely want to talk about the team. We want to know all about a day in your life and what incident response looks like. But before we move on to that, I also just want to know you took that chance on yourself like Chelsea mentioned, yes, yes, that person believed in you and encouraged you to apply, but you took the chance and applied you. You shared that you stayed with IBM for a while and grew throughout your career. Did you did some of those roles you make for yourself in the sense of like they didn't exist before? I mean, they didn't have a see so was some of it, just like you were taking on these roles naturally, and the promotions followed you. Like, how did you advocate for yourself and and just like, that amazing leadership trajectory you had at IPM, like, what did that look like in a space where there wasn't, like, a next is this and next is this, and next is this and next is CISO? Or,
Kerri Shafer-Page 28:18
yeah, no, and that's a great question, because cyber, as we all know, especially we're talking women's month. I mean, it's a male dominated industry, for sure, right? So I think it was the tenacity I had in my other skills that I basically was able to say, Okay, I have, you know, strong presentation style, but I was actually going to correct myself and say that was another mentoring kind of moment in my early in my career. Like, I think what, whether it was nervous energy or, just like I was saying in the interview, right, nervous talker type thing, I would start presenting. And, you know, every minutia detail, like, go way out into the weeds, and I had somebody start to coach me on that, like, hey, you know, you need to go up there and deliver it. And, you know, like, just that kind of mentoring and, you know, leadership that I kind of witnessed, I was like, I need to emulate and be like that person. So I feel like some of the positions, you know, I advocated for myself by just growing my own skills and having, you know, this, the strength to say, okay, like, I can do better next time in this and then getting recognized for that, right? Oh, okay. Like, yeah, let's put Carrie in front of that, because she can handle it. So I think at first it was just the diversity of, you know, she's a good speaker, she's a good communicator. She can do different things. So, and the willingness for me to not say no as well. Like, even if I had the nervousness to be like, wait. That's totally out of my realm of knowledge or capabilities, like doing the prep work, understanding what I was meant to deliver, and being prepared to step out of my comfort zone and get in there and do it, helped me be recognized and move around. I will say though that if I could. You know, you know more junior people who are coming up in the industry, I think I stayed too long. So in hindsight, like, I feel like I probably would have reached the executive ranks a lot earlier in my career if I had kind of moved. And I know everything happens for a reason, type thing, but I think if I could, and I do this with my people leadership here, as I'm coaching folks, it's, you know, we never want anybody to leave our den, right and stay in Arctic Wolf. But if you have aspirations to do different things and opportunities that present themselves, you know, I think people should take them, because there's a reason that path is opening for you and that you want to kind of journey down it. So again, I don't regret staying but I think you know, would my would I've gotten where I am now sooner and earlier in my career, I probably would have, if I had given myself the opportunity to to even push myself even further.
Mary Newville 30:55
Of wisdom, it's so hard too, because hindsight is always 2020 but we're glad your path led you here. Yeah,
31:02
well, thank you. I'm glad to be here.
Chelsea Lowman 31:05
You touched on the role of, like, coaching and mentorship briefly, and so I just wanted to ask, have you had, you know, formal mentors and sponsors and kind of the role that that has played in your career, I
Kerri Shafer-Page 31:19
have, actually, and all strong women and cyber, which is what I love, you know, seeing very early on in my career, actually women that had were already executives or risen to the executive ranks, and really understanding, you know, how they achieved that, and then understanding as well that, you know, personal growth is important too. You know the whole concept of outside of your day job, like, what are you doing to kind of transcend as well? Like, are you volunteering? Are you giving back? Are you going and talking back at school like me going back to, like my elementary school roots, and having conversations with these young women, right about, hey, math and science and STEM. Meanwhile, my daughter wants to be a marine biologist, so go figure that. Like, I don't think, oh, there's a science there, there, but not where I wanted her to go. So yes, I would say that. You know, I learned a lot, and I still keep in touch with the people that have helped nurture my career, because it's really important, I think, to have that sounding board. I mean, everybody has a bad day. You know, there's times where, again, I say, Hey, I'm a good communicator, but I think, well, gosh, could I have done that differently, or maybe I didn't strike a chord with the audience of what they wanted to hear or what they were asking. So I constantly dip into the mentors that I have in place to go back and ask those questions, I think, which is good.
Mary Newville 32:46
I do love the threads of even just in these first couple of minutes of you talking about mentorship, coaching, building your network, like working through relationships, which is really cool. So, but we really do want to know about a day in your life. And I think the pack listening. I'm so curious to learn about what's it like working in incident response, what are your big rocks as an organization? What's kind of your day to day look like in leading the team? We'd love just to get a peek into what that org looks like.
Kerri Shafer-Page 33:14
Yeah, sure. So incident response, you often hear the analogy firefighters, right? Because that's really what it is like, you know, our team is running into the building when it's burning, not running away from it, right? And I think it takes a certain type of skill a person that has a level of patience when you get on the phone and you're doing what we call a scoping call, but that initial like, freak out moment for a customer that their house is on fire, essentially, right? Their company has been breached in some capacity, and we see different degrees of that, right, whether it's a ransomware event, where there's complete encryption on servers, whether data has been stolen, you don't know what you're walking into, and you have to be that sense of calm. You have to get on the phone and be like, we got you, you know, Arctic wolf has you. We're going to work through this. So that's one of the most, I think, important things initially, for the team. And we do that really well. So we, I mentioned the diversity of the team. We have different roles that, you know, again, it said it's an orchestra, which is a great analogy of that. So every stage, kind of, from the initial point of that breach to close, we are helping them navigate that right. So we've got what's called engagement managers who, again, are doing that initial scoping, understanding what happened. We've got Forensic analysts who come in and actually do the dirty work of understanding how was that system compromised. What did they get in and do? How long were they in the network? All of those kind of detective things are super important. We have threat negotiations, which, to me, this is a diversity, a big differentiator for us in the field. There's a lot of IR providers that don't do threat negotiations themselves. They kind of white hat it out, or have a partner. We do do that. And. It's something again, it's that sense of security for a customer that's come in, and we're basically saying, Nope, we've got you through all the stages of what you're dealing with, because ultimately, you don't want to have to pay a ransom. There's some companies that choose to do that. So our team is going to come in and basically help negotiate that. Third quarter alone, we saved over $92 million for customers out of threat actors hands, and that's a stat. And in dance yapas All hands like year to date, it's been 250 million. We're talking big numbers, and that's the impact that that team has for a client, and when they're helping them, you know, again, through that situation which you don't want to have to be in, but if you are, you certainly want to be an article
Chelsea Lowman 35:46
of sands, right? Okay, Time out. Time out. We write questions.
35:50
Yeah, okay,
Mary Newville 35:52
I'm imagining like a movie. It's a hostage negotiation. There's people like, Is this happening? Is this like an email going into the abyss and you're hoping somebody out there responds, or are you on the phone with someone live? I like, tell us, do us? I need to know what this is like, Yeah, well, we don't
Kerri Shafer-Page 36:10
want to totally give away how the sausage is made, right? Like, that's actually external media always ask, like, they want to know the day in the life. But, yeah, it is an active negotiation. So our team is actively talking to threat actors, which is crazy, like the you know, the Tales from the trench, if you will, or the war stories are super interesting, because you can tell sometimes that you're talking to a nation state threat actor by the language they use, or the broken English, or whatever it will be, you start to recognize attributes of different threat actors. And what's interesting is, you know, they all kind of learn ransomware is a big business, so these folks are learning from each other, getting mad at each other, like, it's almost like a band breaks up and it's like, well, you know, hey, this isn't working. And they go take the tools that they learned from that one group and then go start another right, which we see all the time. So it is a really interesting space to be in, and pretty entertaining at times. Like we do have chats internally where some of the threat actor negotiation team are sharing, you know, what they call, you know, stupid pearls of wisdom from threat actors. But the things that they say that you're, like, Really, dude, like, did you think that was going to be effective? And it's pretty, pretty.
Mary Newville 37:29
Do you have a stupid pearl of wisdom that there? I don't,
Kerri Shafer-Page 37:32
you know, I this, I should right off the top of my head, but I actually, I don't like, and in some cases, so that's the funny thing. So the antidotes, I could probably come back and we can, we can insert some into this podcast with some fun ones. But there's also actually an ugly side, too, of of these threat actors, because it, you know, ransomware is big business, and they're getting more aggressive. So these extortion demands that we talked about earlier, you could pay for what's called a decryption key when you have been ransomed, and then they turn around after you've paid that, and you may be trying to decrypt your information, but they're like, oh, yeah, well, we stole some too, right? It's called data exfiltration. So we're going to add, need you to pay us some more so that we don't actually release this out onto the web. So it's, it's a nasty business for these customers who are faced with these decisions as to again, do you pay? Do you not? You know, large enterprise customers that have the monetary means to do so, some sometimes will pay a ransom just to suppress the information from actually getting out right, so that that's an interesting kind of focus as well. So
Chelsea Lowman 38:40
I'm assuming the the individuals that are actually doing the threat negotiations, are they trained in, like psychology or like different tactics? I just feel like you would need to have some sort of background of, like the human psyche. It's
Kerri Shafer-Page 38:55
a great question. We actually do have a lot of former law enforcement on on on the IR team, both, you know, in in law enforcement or in the public sector, with the three letter agencies, but our threat negotiation team, none of them come from that space. But it's you. You get, I don't it's almost like on the job training, probably as well. You get really in tune to kind of speak to these individuals again, knowing the practices of you know how they learn from one another, and, you know anticipating kind of you know what they're going to say if they base themselves on Conti or some other threat group. So it's really an it's an art, and psychology is actually, that's a great analogy to put to it, because it really does become that way, like you, as an individual negotiator, understand what style works best for you to get the responsiveness that you want to when you're actively having that exchange, right? So I think each one of our team, and that's what makes us so unique, unique, are all uniquely different, but they're bringing something to the table to drive that success. That we're finding. So it's a what we goes back to what we all talked about in the beginning of this call. So they didn't train to be in that but their skills have allowed them, and as they diversify themselves and grow, they've really kind of taken flight in the role, which has been impressive. So
Chelsea Lowman 40:14
cool. You shared with us some big numbers, the 92 million just in q3, two, 50 million, I think, over the fiscal year. If you can share publicly, what does that equate to, as far as, like, actual number of incidents? Like, how many? How many like, active incidents are we dealing with a week or a day or something like that?
Kerri Shafer-Page 40:36
Yeah, we actually just published our thread Intel report, which, if folks haven't read that, they should go read it. I did a, we did a webinar on that. So it's hundreds of cases, really, that that breaks down to right the threat intel report is actually a snap in time from a year, I think, where all of those cases fed that information. So, yeah, it's, it's definitely a large volume that sort of feeds, you know how we derive at those numbers, and you know the source of investigation for the teams well? And
Chelsea Lowman 41:08
it sounds like this could be a really intense job, like you're in high pressure situations. I know you shared at the beginning, like you all are there to provide that sense of calm to make sure the customer, customer knows, like, we've got your back. We've got you through this kind of what do you and your team do for yourselves to make sure that you are, like, prioritizing your own mental health and well being, so that you can be that sense of calm to the customers. Because I'm like, it can be really intense. It can
Kerri Shafer-Page 41:45
be and it's hard to switch off. I mean, you know, you I didn't probably go into even more detail, which I could about a day in a life of my job and stuff. But, you know, instant response is 24 by seven. I'm not sure if everybody realizes that. And we are a global team and a practice. So even when my business day ends, or any of our, you know, folks in the US, we've got our APAC team that then picks up the torch, and likewise, to Europe, right? So you know that never totally switches off, but you're the work life balance is super important. I think I'm a wine drinker. Can I say that? Like but I still have a glass of wine. I'm actually very into, like, from an aficionado standpoint, learning it. I've taken classes. I'm actually considering, when I have downtime, which I don't like, do I get my salmon? Yay? Just a half like, in my retirement age, I know. But yeah, you kind of you have to unplug like you have to because especially, let's talk about, again, the threat negotiation team, like, that's heavy stuff that you're dealing with, like talking literally on the front lines to bad people, and then going home and, you know, playing with your kids and stuff. You have to decompartmentalize those different things so that you can kind of recharge your batteries and start afresh the next day. So sometimes I even find it hard to do. I'm sure you guys are all guilty as well. Like, I'll walk around the house with my laptop in my hand, just because I have a global team, but finding time to be like, Okay, no, I'm going to watch, you know, a show, or I'm going to do, you know, something like that, I think is super important because it's hard to do. I'm also I used to be really good about going to the spa, getting facials every quarter and stuff, and I've fallen off of that. And my husband got me a gift certificate for Christmas to make sure that I reprioritize that again and get back in the habit of of doing that for myself. So I'm on it. I haven't made my first appointment yet, but I hope too soon. Sounds like
Mary Newville 43:42
a great ritual. That's right, your partner support in in your Well, that's so sweet. Yeah,
Chelsea Lowman 43:51
yeah, we're gonna follow up to make sure that you book that spa appointment. I
Kerri Shafer-Page 43:54
like that, yeah, um, but just to touch on too when you asked me a day of life of me like, I think one of the things that I'm most excited about being here at Arctic Wolf is really growing the IR practice. So I know that we're a SAS based company, so it's actually given me a unique challenge, I think, because I have worked for, you know, IR providers that, you know, have traditional retainers as an example where you buy a bucket of hours and burn them down. And, you know, we and Arctic Wolf are not necessarily leaning into pro serve, right? But yet we're, we're understanding where we can kind of create that ecosystem of we're providing value with the addition of our own now EDR tool in our tool belt. I think it's going to be really massive for us in incident response, because now when we're running investigations, we are using Aurora, right? We're going to get to the point where we're becoming sticky with our client based on the products that article offers. I love that. I just got so excited when I saw CRA the cyber. Resiliency assessment. Because, again, coming from AIG like, that's something that plagues insurers. Like, when you want to get a better policy rate, these carriers are basically evaluating a pot your security posture, right? How secure from a customer standpoint, are you with your standards? And how are you doing that? I mean, so when I saw CRA come out, I'm like, this is brilliant, like, we're allowing, you know, customers to actually get that knowledge done ahead of time, even incident response, sitting down with them and helping them kind of fill it out, and then going back and they can get the best rates possible, because we provided a product that allowed them to do that. So to me, it's exciting to see where Arctic Wolf, we have such a large portfolio of products, and you couple that with the services expertise that all of s2 brings Mary, as you know, because you're in there in the San Antonio office, protect and delight our customers, is the slogan. And it's really true, because we do that on the front lines every day, and being able to leverage and understanding the market requirements and needs of our customers allow us to step up. And really, I mean that the tagline is like, end cyber risk, right? I don't think we'll completely ever end it, but we have the right tools to help them fight it, which is good with my team on the front lines, like I already said, running into the Birding building.
Mary Newville 46:24
How big is your team? Kerri? So we
Kerri Shafer-Page 46:27
were just under 50 people prior to the most recent acquisition, so we gained about 10 more. So yeah, we're like 60 something strong, which is great. I
Mary Newville 46:38
feel like we could stay in this portion of the podcast the entire time, I could honestly ask, like, a lot more questions, but I'm so excited to hear from you too about your leadership philosophy and how it's evolved over your career. So on that topic, one of our culture tenants is lead the way. How do you live that out? What does that look like for you, and how do you see others on your team look that out as well, to help with with that mission of any cyber risk?
Kerri Shafer-Page 47:07
Yeah, no, that's, that's a great question. I, you know, my personal leadership style is, I'm very much about the people first. You know, again, all the career stuff that you just talked I mean, that we just talked to, the fact that I had people that took the time to coach as well as be my manager, I felt was, you know, really important in the decisions that I've made. So I try to make sure that I lower the ceiling as much as I can and be transparent. So even though I'm dealing with, you know, a team of people that may want to do forensics, I think it's super important for them to understand, what are we doing as a business? Why is Kerri in Minnesota and sitting and making, you know, the decisions that we are to say, Okay, we're going to do this from a SaaS based retainer, or any of the things that we're investing in. Like, I think it's really important that that messaging is communicated down with the team, so that they understand, you know, yes, you're you're working with these engagements, but you understand the big picture. So for me, it's that conversation that I think needs to happen often, and, you know, with a team. I mean, my peers even have teams bigger than me, but there's nothing more important to me than a one on one with my people leadership, and I've started to do I when I first joined, I met with every single person on the IR team individually to get to know them, you know, tell them about myself and really understand, you know, what is, what's making our team tick, what's not working. You know, the whole what works well, what's not working well, I take all of that messaging to heart, and I feel like it needs to be a drumbeat. That's the other big thing for me from a leadership standpoint, like it's not just a one and done, like I meet with you monthly, and then we don't speak again. So we started to do round tables with five or six people you know in right now we're doing within their specific roles, but just like an Ask Me Anything, let's sit let's chat. Let me tell you what I'm doing. You tell me what's happening. You know, do we need to make some improvements? How is it getting better? So I think that fostering the communication and learning from each other is super important. And then I've seen in the team where that happens organically as well. So because you have different disciplines in the roles we have some really wickedly smart people on the team, and I love to see the collaboration that's happening just regularly, that they're learning from each other, that they're shadowing each other, that they're talking to each other. So I'm not crediting myself for that, per se, but I think this open kind of forum that I'm trying to foster here, like even, I'll be honest, the people leaders that I have on the team are amazing, and I think they're just now stepping into that role to the full capacity that they can, because they they're doing billable work at the same time, so they're engaged, running incidents, and then at the same time, I'm asking them to be people leaders, right? So that. So huge responsibility, and I want them to be like, know what? Pull back on the casework. It's okay to delegate that to your team, because more importantly, like, you need to be there for your team. Like I want you to meet with them. I want you to have the opportunity and the ability to do that and be a people leader. And I don't know that those building blocks were completely in place, and that's something I feel extremely strongly about, that, you know, first and foremost, it's our team, right? A happy team, kind of happy life kind of thing. And I think that we're starting to get all of that in place in IR, which is exciting.
Chelsea Lowman 50:33
I loved hearing I was writing so many notes, but so much of what you just said, you know, people first lowering the ceiling, creating this drum beat, making sure your team knows that they can just ask you any questions. I think it all really gets to what I would argue most people want is just to understand the why of any decisions that are being made. And so I think all of the things that you're doing really get to that, so that with that transparency, people understand, you know, we're making this business decision because of XYZ, right?
Kerri Shafer-Page 51:07
Yeah, connecting those dots, yeah, probably one of the best leadership skills, I think I was taught or learned that I took away, is to be an active listener. Like, I don't know if you guys like, we can use that in our in just in our personal lives as well. Again, as an extroverted person, you know, sometimes I have to take a moment because I want to jump in and I want to add to the conversation, or I want to do whatever, and I really have that was like a great message that I learned early on, that now sit and listen actively understand what somebody's trying to tell you, and you're not going to have an answer for everything, and that's okay, too. Like being honest that, just like, You know what I don't know, we can figure it out together. Let me take that away. Let's go do that. But that, to me, was something that I had to learn to do, and I feel like I still do it, even when I'm out with my girlfriends drinking, said wine, like I talked about, like, Gary, you don't have to consume all the oxygen in the room, right? Just sit for a second, listen to what everybody's saying, and then, you know, contribute where I've got something meaningful to contribute to. So that that's an important lesson I learned early on as well.
Chelsea Lowman 52:18
Well, oh, go ahead. Mae, well,
Mary Newville 52:20
I was just going to say I love that the intentionality behind the practice to make that space for your people leaders, to truly be people leaders, and develop skills of supporting and coaching and delegating and all that stuff, because it is a lot when you're doing the full time job and supporting people through it. So that's right, very it's awesome that you're doing that for your team.
Chelsea Lowman 52:44
Yeah, thank you. And you've you've dropped a lot of gems, I feel like a lot of lessons learned throughout your career, either from various mentors or coaches. But just curious if you have any other leadership advice that's really stuck with you that you'd want to share, or maybe the best advice you've ever received.
Kerri Shafer-Page 53:06
Yeah, I would say, I mean, it's listen with intention. I think this, you know, ranks high up for me. And it's also trust your gut too. I think, you know, you know, if you had to ask me, like, what my favorite word or comparison, when somebody's like, Oh, this is a real challenge, it's like, is it a challenge, or is it an opportunity? Right? Is it an opportunity for us to kind of look at something differently and figure out how we solve it? So to me, I think that's a big one, right? Like, if you face each thing and you have to an incident response, because there's 1000 challenges coming at us, right? So it's, it's understanding, like, nope. How do we turn that around? Like, you may still have to pay, or choose to pay, a ransom demand or an extortion demand. So then how do we on the back end? Like, get you prepared? I again with that fire analogy. It's like the smoke detectors, right? Like that could be your incident response plan, but you don't just put the smoke detector up and never change the batteries, like you got to go back and hit that instant response again plan and say, Hey, has anything changed in my environment? Is there anything changed in my network? So I think that's an important thing as well. Is kind of being part of the journey that even though the challenges and the tough spots, you know, then you come out the other end and it's like, what did I learn? You know, reflecting on that. How do I change? How do I harden my environment? Like I'm paralleling, obviously, life and cyber at the same time. Do you guys get what I'm saying? Like, there's, there's something to be learned from every journey that you're on, and even for our customers, so if we can help them, basically get to a position where you're never going to be breached again. You know, never say never. But that's what that's what you want, and then I would say the same thing, like in my personal growth, like, you know, facing each one of those challenges as opportunities and seizing it to kind of do something better and different has been it's proved me Well, I guess, from where I am now, which is good.
Mary Newville 54:58
I love that I feel like we. Be remiss not to take this moment here too, when we talk about leadership as it is, Women's History Month, and this will come out in March during Women's History Month, take a moment for the ladies. We know that, according to our partner women in cybersecurity, that women still make up only 25 ish percent of the cybersecurity workforce. What would you say to women that want to follow in your footsteps, or want to continue, either to break into cyber or to grow in their careers. Like, what would you say for for the gals?
Kerri Shafer-Page 55:28
Yeah, I mean, that's a great like, give you a story real quick. Um, you know, very early on in my career, I remember being at a conference and, you know, the blonde hair, blue eyed girl kind of thing coming in, and a gentleman confused me for somebody that was setting up the snacks, or the the crafts and the, you know, like, what they call the craft table, or whatever the back of the room. Like, oh, are you putting out IC and stuff? And I'm like, No, I'm actually about to get up on the panel and speak to you so, like, touche, but yeah, I think there's, there is this kind of, you know, unfortunate, you know, I don't know what you would call it, with respect to seeing women in cyber, seeing us take leadership type roles. So I would say, even if you're starting small, I mean, look at what we all just talked about with me, like I, I didn't start on that path, but kept kind of whittling away and finding myself, you know, tackling different things that enabled me to be successful in the space. So especially if you have an interest in cyber, I think it's not so much about all of the book learning, although that's super important to obviously be able to understand it. I think creating opportunities for yourself to actually practice and be a practitioner is really important, right? So you can go and be a computer science major, you do whatever, but are you able to demonstrate those skills? So I think seeking opportunities where you can actually show hands on that, oh wait, no, I know how to do this, and even though you may not get it right right away, like, that's the other thing, like, you only get better with practice, right? So to me, it would be presenting, you know, putting yourself in an opportunity. And this doesn't have to just be in cyber if you want to be a public speaker, if you want to, just like everything that we would talk about, right? You get nervous, but you have to keep putting yourself out there, you know, to find the opportunities and something will will work itself out. So I say that would be the journey like, you know, learn the book. Smarts are important. But the applied kind of application of it, I think, is where the rubber is really going to hit
Mary Newville 57:32
the road. And I feel like today, your story, too, has just you've you've led by example with so many good nuggets of taking chances on yourself, saying yes, even when you're scared, building a strong network and relationships, being willing to mentor, but also get that feedback and seeing challenges, opportunities to continuously learn. So I think so many people are going to be encouraged by this conversation. I'm personally inspired, and it was honestly, I think we could easily keep talking to you guys. I would love just to
Chelsea Lowman 58:04
I know, I know I've been looking at the time and I'm like, can we create a time machine? Go back a little bit. We have more time with each other. Because I agree with Mary, I feel like we could make this a three hour podcast, if we want
Kerri Shafer-Page 58:22
it. I love that. Next time, I'll do whatever Happy Hour and I'll I'll bring some we'll do a wine tasting or something while we do that. That's what we need to
Chelsea Lowman 58:30
do. Love that. Well, we do know you have a busy day, so we will wrap it up. But we always end every episode with our rapid fire questions. So these are just quickly first thing that comes to your mind, okay, best concert of your life.
Kerri Shafer-Page 58:45
Ooh, that's a tough one. I've had a couple. I did get to see the eagle. I've diversified in my music preferences too. I go from alternative to 70s. I saw the Eagles actually just a couple years ago, and they were phenomenal. They sounded just as good as they did probably 20 or 30 years ago. And then I did go to see you two. I've seen you two multiple times, but I saw him at the sphere. So if you haven't been to an experience at the sphere yet in Las Vegas, that kind of, you know, film, whatever they that, that was a pretty cool, you know, event, if you will. So that would be somewhere I would recommend people go for a concert.
Chelsea Lowman 59:22
Okay, fun. I feel like we had someone else say the Eagles, but I can't remember who I need to go back. Okay, fun. What's your favorite word? Oh,
Kerri Shafer-Page 59:33
I actually think I said it all opportunity, right? That would be, yeah,
Chelsea Lowman 59:38
okay, love a place on your bucket list.
Kerri Shafer-Page 59:42
I haven't been to Spain. I've been to some countries, but I haven't been to Spain, and I'd love to go to Portugal. Those would probably be top two there. Okay,
Chelsea Lowman 59:51
did you study Spanish or in
Kerri Shafer-Page 59:54
high school? But you know, it did last so. Yeah, I still, I guess I have to take it in college too, right? Wasn't there a part of our college that we had do college requirements for language? But, yeah, yeah. Sadly, that did not stick with me.
Chelsea Lowman 1:00:09
That's okay. You can always pick it back up again. Put yourself out there, put yourself into those
Kerri Shafer-Page 1:00:14
scenarios. That's right. It's an opportunity. I'm on it. Okay. What's
Chelsea Lowman 1:00:18
something that people often get wrong about you,
Kerri Shafer-Page 1:00:22
um, I would actually say going back to that story, right? Like, based on looks and gender, like my capabilities, right? Like, so I'll use it in the business sense, right? Not so much personal life, but yeah, basically judging me based on my parents and not knowing what I'm potentially capable of, or when I open my mouth, I may say something that, you know, they didn't think I was actually tasked to do, which is get up on a panel and speak versus, you know, serve them the pastries in the back of the room, right? So, yeah,
Chelsea Lowman 1:00:56
okay, last one, give us a snapshot of an ordinary moment in your life that's brought you joy.
Kerri Shafer-Page 1:01:03
I actually have a recent one. So I mentioned earlier in the podcast that my daughter is, you know, interested in going into marine biology. And the child's been a mermaid since she was little. She loves the ocean. And at first, you know, my husband and I were again, he's in cyber as well. And it was kind of like, well, you know, you sure you know you want to earn money when you, you know, get older and stuff, and she's not faltered on what she not to say, no offense to the marine biologists that are listening in this world, but yeah, like, I was kind of concerned about that, and we just recently were on a trip to Atlantis in the Bahamas. I had never been to Atlantis. Have either of you guys actually went? So it's pretty cool. Like, as a resort, like the whole thing is centered around experiences with marine life. So there's, you can swim with the dolphins, and, you know, you walk from the pool to the beach and you're going under these tunnels that are all aquariums. So there's sharks and all of these different, you know, fish and stuff that are in there. And just a simple thing of walking around there with her coming from the pool, like going under those tunnels, she was just like, naming stuff that it showed the depth of knowledge and actual awareness she had. Like she was naming sharks and then starting all these scientific names, of like, this is that, and this is whatever. So it gave me a moment of pause that you know what. It's no different. She knew. She knows what she wants to do. She actually is, well, you know, well equipped to do it, and more book smart and actual applied smart than I realized. So that gave me a moment of pause. Like, you know, you can hope or want something for your child. And the path that she's taken, and this fact that she showed such passion, and it was just us walking around a resort, like, hey, that's this. This is that. And it was the best part too. There was a little, like, tide pool area, and there was little, tiny littles, you know, like two, three year old kids. And my daughter's name is Zoe, she was, like, picking up, like sea urchins and like showing them. And then her being the teacher to those kids, that's like, this is that, I know. So I was like, Oh, that makes me super happy. So, yeah, that's a that's a recent story that was rewarding, for sure.
Chelsea Lowman 1:03:07
Okay, I love that for Zoe. And also, with the way the world's going, we need marine biologists. That's true. Yes, let's save our planet and our and our sea life.
Mary Newville 1:03:19
That's right. Well, and if she follows in your career footsteps, that's right, technology might lead her now where? But it'll all work out as it's meant to be.
Kerri Shafer-Page 1:03:28
I thought that she'll be part of your you know, you're doing the trivia questions with women. Maybe say we could embed something. All right? She's pulling plastics from the bottom of the ocean or doing so
Chelsea Lowman 1:03:42
could you imagine, if you know, years we get to go back to this HOWLER podcast episode, and the first mention of Zoe's excellence with this podcast, that's right,
1:03:55
or she's being tagged in her socials like,
Chelsea Lowman 1:04:00
all right. Well, Kerri, this was so amazing. Thank you so much. We are so excited for not only the greater pack, but just for the public to be able to listen to this and get to know you better. And yeah, thank you for spending your afternoon with us. This
Kerri Shafer-Page 1:04:16
is great. I loved it. Looking forward to our happy hour part two.
Chelsea Lowman 1:04:20
Yes, wait, alright, thank you.
1:04:24
Alright, thanks, ladies, bye.
Chelsea Lowman 1:04:26
Wow. What another great conversation.
Mary Newville 1:04:31
Yes, super enjoyed it, and I feel like I definitely could've asked 100 more questions. I
Chelsea Lowman 1:04:37
know the incident response space is so interesting because, yeah, yeah, exactly. Well, thank you for listening. If you are part of the pack, it is March, and as we shared at the beginning of the podcast, Women's History Month, so women transforming tech, our pack unity Alliance has planned. So many activities for this month, like leave it to women to be organized and activated. Okay, we are doing, or we've done, depending on when you're listening, some vision boarding events in our offices. But also, for our remote pack, we've been there's a remote option to make like a digital vision board for your laptop, desktop, laptop, desktop. You all know what I mean. So there's that event, there's all sorts of webinars going on this month. We're bringing in someone from bullet journal to talk about the bullet journal method for that? Yes, I'm so it's so funny, because that's actually a friend, my friend through dance, and she just happens to work at bullet journal, and they only have like four staff at all of bullet journal. So the fact that, like, I even knew someone such a small world, such
Mary Newville 1:05:58
a wild
Chelsea Lowman 1:06:01
So, yeah, lots of ways to be engaged. This month in March. It was also employee appreciation, um, this month, so we had all sorts of engagements in our offices, and also some thank yous to our remote pack members. So we do appreciate all of you here at the pack. We truly couldn't do it without you. We know we're stronger together because of all of you. So happy employee appreciation. And I think that wraps up most of what we have in March.
Mary Newville 1:06:29
I think so. Chelsea said it all. Thanks all for listening. And if you're not part of this unique community that we call the pack and this community, we're also grateful for this employee appreciation month, you can see our open positions at Arctic, wolf.com, backslash careers, we'll talk to you next month. Bye. You
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