Empowered Owners

Meet Grace Talamini, the multi-talented coordinator at Benoure Plumbing, Heating & Air Conditioning. She manages social media, schedules service, and is one of Benoure's leading ESOP enthusiasts. After realizing she wasn't "a school person," Grace moved from Massachusetts to Vermont, landing at Benoure, where she found a company with better benefits than most in the trades. From being so nervous she couldn't order pizza to confidently leading biweekly ESOP meetings, Grace opens up about the challenges and rewards of stewarding employee ownership in year one, why high standards in craftsmanship naturally translate to ownership mindset, and how she's using TikTok to recruit the next generation of technicians. Plus, hear about the ESOP barbecue featuring ax throwing, the power of that second annual statement, dressage (think: horse ballet meets Roman cavalry), and Grace's Mount Rushmore of Taylor Swift albums.
 
Edited by Mateusz Złakowski

What is Empowered Owners?

Creating connections is essential to building a community. It’s even more important when the people you’re trying to connect with aren’t in the same location. Businesses and companies have always found geographic distance to be a challenge to building a really great community-oriented culture. At Empowered Ventures, the same challenge holds true, which is why we decided to start Empowered Owners, the podcast that takes you inside Empowered Ventures.

In each episode, CEO Chris Fredericks will have a discussion with one of our employees to discover and highlight their distinct personalities, perspectives, and skills while also keeping you in the loop with exclusive news, updates on company performance, and a glimpse into the future plans of Empowered Ventures. Not only is this an opportunity for Chris to learn more about our amazing employee-owners, but it’s also an opportunity for you to hear regularly from Chris and others from within Empowered Ventures.

00:00:00:09 - 00:00:23:24
Chris Fredericks
Hello everybody, and welcome to another episode of Empowered Owners, the community Building Podcast by and for the employee owners of Empowered Ventures. Join us as we take you inside the world of employee ownership, discovering the stories, insights, and sometimes surprising adventures in a family of businesses where everyone's an owner. Now let's dive in. Joining me today is Grace

00:00:23:24 - 00:00:27:04
Chris Fredericks
Talamini. Am I saying that right? Grace Talamini?

00:00:27:06 - 00:00:28:24
Grace Talamini
Yes, Talamini.

00:00:29:01 - 00:00:30:21
Chris Fredericks
Thanks for coming on Empowered Owners.

00:00:30:23 - 00:00:33:14
Grace Talamini
Yeah, I'm glad to be here. I'm excited.

00:00:33:16 - 00:00:44:17
Chris Fredericks
That's awesome. So I want to start us off with a funny, a fun question. A little bit out of nowhere. So what is the message for those who don't know what the word dress message was?

00:00:44:19 - 00:01:16:14
Grace Talamini
So dressage is, started from Roman Calvary. It's basically in simple terms, like horse ballet. It's French. And there's actually a video, I think, from the Tokyo Olympics with Snoop Dogg and Kevin Hart, and they're talking about a horse, Crip walking. That is what I do. Nod to that extent, obviously, but that's what I do. So if you ever find that video, maybe you can like, include it somewhere around here.

00:01:16:16 - 00:01:21:18
Grace Talamini
You can see the horse, I guess, Crip walking in the video.

00:01:21:20 - 00:01:37:06
Chris Fredericks
I'm remembering that now. I think the wife and I were watching the Olympics when that happened. So dressage. It's a Roman horse kind of not dance thing, but, like, tell us more like you. So you do this. This is something you do? Yes.

00:01:37:08 - 00:02:05:23
Grace Talamini
So, you know, there's a lot of different kinds of horseback riding. There's racing, barrel racing, jumping. All those are very common. Not that many people know dressage is. It's slowly getting a little bit more common. It's very, very, very common in Europe. They do a lot of a lot more horse stuff than we do over here. But it's I think it's pretty therapeutic for horses if you're thinking about, like, a jumping horse, a horse that jumps.

00:02:06:00 - 00:02:37:01
Grace Talamini
Usually they're built more like, track runner. You know, they're muscular, but they're pretty lean. Whereas dressage horses, they're very, very muscular, typically. So they're more like bodybuilders, weightlifters, things like that. And it's basically about, you know, getting the horse to move in a more be like harmonious with the horse and rider. You want to use very small signals for the horse.

00:02:37:03 - 00:02:55:18
Grace Talamini
It's just very hard to do. So that's why, you know, a lot of people are like, oh, there's these horseback riders don't do anything. They just sit there. Well, obviously not, otherwise everybody would be doing it. But that's kind of the whole point is to make it look like you're not doing anything. So that's actually a really good compliment.

00:02:55:20 - 00:02:58:08
Chris Fredericks
So how did you get into dressage?

00:02:58:10 - 00:03:24:05
Grace Talamini
Well, my mom, when she was younger, she had three horses growing up. So I remember when, you know, she'd be picking me up from school or, you know, soccer or something like that. I would just be asking, you know, a bunch of questions. She'd be telling me all these stories about you know, she had this one horse that they thought was in the circus because they'd be running through a field, and then they'd accidentally give it a cue.

00:03:24:05 - 00:03:41:22
Grace Talamini
And then the horse would, you know, be rearing up and they fall off. So, yeah, it just knew all these tricks that they didn't know about when they first got him. So I don't know something about that. Something about that story really made me want to get on a horse.

00:03:41:24 - 00:03:45:02
Chris Fredericks
So have you been? When did you start writing horses, I guess.

00:03:45:08 - 00:04:14:11
Grace Talamini
Yeah, I started horseback riding when I was in second grade. When I was seven, in the spring. And at first it was really just, like one lesson a week. You know, I remember when it was cold in the winter, you know, negative degrees and actually not negative, but below freezing. I'd be crying about having to get on this horse and not wanting to go to the barn, because not only are you riding the horse, but you also have to get it ready for your lesson and then take care of it after your lesson.

00:04:14:11 - 00:04:38:15
Grace Talamini
And I'd be so cold my little toes felt like stumps because I just lost all feeling. But you know, my mom still made me go because you have to take care of the animals, which I think really instilled like good values for me just growing up and things like that. I think to be honest, I think a lot of kids should start working in barns because you can't just call out, you have to take care of these animals.

00:04:38:21 - 00:04:39:22
Grace Talamini
You know.

00:04:39:24 - 00:04:44:16
Chris Fredericks
That's real responsibility as a seven, eight, nine year old. Wow. Yeah.

00:04:44:18 - 00:04:45:20
Grace Talamini
Yeah. Yep.

00:04:45:22 - 00:04:47:22
Chris Fredericks
So you still have horses today or what?

00:04:47:23 - 00:05:13:20
Grace Talamini
Yeah. What? Yeah. So I have never owned a horse until relatively recently. So I would have lessons on these horses. And then eventually I, you know, a couple of years went by and then I began leasing a horse. But it was even just leasing it would really just be like what they call half leasing. So you're, you're able to ride the horse like three or maybe four days a week, but that's it.

00:05:13:20 - 00:05:38:09
Grace Talamini
And so you pay half of the bills, which is nice. You have half the responsibility, which is nice. Again, when you're younger. And then I think in 2019 or 20, it was right before Covid hit that we were looking at horses and I, I bought my horse that I have today and when he was three turning four, he's going to be ten in April.

00:05:38:09 - 00:06:09:19
Grace Talamini
So he's gone or May, sorry, he's going to be double digits. So I'm excited a little bit sad, but it's okay. But he's been a handful. Well I you know it's kind of to be expected the the ones that are better behaved or more trained than what I got him as are really expensive. So, you know, just riding the horses and trying to stay on the ones that you can get on or, you know, a lot more affordable.

00:06:09:21 - 00:06:12:14
Chris Fredericks
Wow. Interesting. So kind of a project in a sense.

00:06:12:14 - 00:06:26:03
Grace Talamini
Yes. Yeah. It's kind of like, you know, if you're getting if you're buying a house, you know, it's a really nice house. It's a turnkey house. It's going to be a lot more expensive than a fixer upper, for sure. And he is definitely a fixer upper.

00:06:26:05 - 00:06:28:24
Chris Fredericks
But I'm sure he feels the love though. Yeah.

00:06:29:01 - 00:06:40:06
Grace Talamini
Yeah, that's the thing is, he's very naughty if I'm riding him. But as soon as I get off, then he's like the sweetest, like dog like animal you've ever met him.

00:06:40:08 - 00:06:45:10
Chris Fredericks
That's sweet. Well, I'm sure I could. We could talk about this for a half an hour at least.

00:06:45:12 - 00:06:46:05
Grace Talamini
Yes.

00:06:46:07 - 00:06:58:23
Chris Fredericks
But maybe, let's maybe start with how we know each other. So you work for Bonheur, and then was a portfolio company of vampire adventures. Why don't you tell us a little bit about how you ended up working at Bonheur?

00:06:59:00 - 00:07:24:07
Grace Talamini
So I went to college for one year. When I was in college, I went to Cazenovia College, which is near Syracuse, New York. It's pretty small. It's a very small school. The graduating class would have been, I think, smaller than my high school class, but I my first semester I did equine business management, which was essentially like a double a double major, for equine and business.

00:07:24:07 - 00:07:45:14
Grace Talamini
And I already knew that I wasn't going to want to, like, own a horse barn or anything like that because it is very time consuming. Obviously don't get any days off really, even during Christmas and things. So then I decided to switch to regular business, and I'm not a school person, and luckily I figured that out after the first year.

00:07:45:16 - 00:08:10:21
Grace Talamini
And then I went move back home. I was working at like a doggy boarding facility that does daycare and boarding and grooming and all that stuff. And I started that in the summer. I worked there for several months, and while I was working there, I began working, plumbing and heating Company in Massachusetts for a woman who I had ridden several of her horses for.

00:08:10:23 - 00:08:36:04
Grace Talamini
She just knew that, you know, they just needed somebody to help with some mailing out. Just like small things like that. At first, and she knew that I'd show up and, you know, do what needs to be done and then eventually I got into answering phones because one of the girls she had left, I forget what happened to her, but she had gone and they needed someone to fill that role.

00:08:36:06 - 00:09:02:11
Grace Talamini
So about a month after I started there, I began answering the phones. I was really nervous. I didn't even like ordering pizza, so I was really nervous of be talking to to customers and just the general public, I suppose. So that took a little bit of adjusting to, but I learned quick and yeah, but then eventually I felt like I kind of needed a change of pace.

00:09:02:13 - 00:09:22:04
Grace Talamini
I wanted to kind of get away from Massachusetts, just, you know, broaden my horizons a little bit. And so I ended up moving to Vermont with one of my friends who went to school at UVM because I guess she was, you know, I just felt like we would be good roommates. Not, you know, not all of my friends.

00:09:22:04 - 00:09:42:18
Grace Talamini
I don't think I could be roommates with love and death, but being realistic, I felt like I could live with this one. So I moved up here the first thing on my list before I even found an apartment was finding a place for my horse, of course. And then I found an apartment. And then I dealt with the job thing later, I applied to Bonheur.

00:09:42:18 - 00:10:02:02
Grace Talamini
Obviously, I applied to a few other places, but Banagher really stood out to me. I really liked. I mean, you could just tell from the website that they had, you know, they looked more professional than a lot of the other places that I was looking into. I saw they had a 401 K. Not all plumbing companies even have a 401 K match.

00:10:02:04 - 00:10:14:15
Grace Talamini
They had more benefits than most other plumbing companies. So that's really why I chose it. And I'm very glad that I did, because obviously the benefits have just been getting even better since I started.

00:10:14:17 - 00:10:24:09
Chris Fredericks
That's great. What? So when you first moved? Well, I have a few different questions I don't want to lose. So back when you were at college and, you said, was it Rochester, New York?

00:10:24:12 - 00:10:32:05
Grace Talamini
It's near Syracuse in Cazenovia, which is like probably 20 minutes, 20, 30 minutes from Syracuse.

00:10:32:07 - 00:10:40:11
Chris Fredericks
How did you decide or know? Like you're not, quote unquote, not a school person. Like what made you make that decision?

00:10:40:13 - 00:11:06:07
Grace Talamini
I just I don't know, I wasn't always I'm not always the best at doing homework. I'm very bad procrastinator for things like that. So I don't know. I guess I just didn't really apply myself as my parents would say. I'm definitely more of a a worker than like a school person, like I said. So I think just, you know, I'd be like, oh, I'll do this homework a different day.

00:11:06:08 - 00:11:23:05
Grace Talamini
And then I would just push everything off. So last minute and then I'd be overwhelmed. Of course, because everything was do at the same time, when it shouldn't have been because I should have been doing it all along. So just things like that. I'm just just not a school person. Yeah.

00:11:23:07 - 00:11:36:11
Chris Fredericks
But I imagine, you know, growing up with horses and you seem like someone who is not afraid of hard work at all. So I wonder how much does it have to do with, like doing things that motivate you just for the connection there?

00:11:36:15 - 00:12:00:12
Grace Talamini
Yes. I definitely think that, you know, I don't know, maybe it was just, I guess, delayed gratification that I didn't really wasn't really all that interested in. I don't really know. I was I mean, I wasn't really a school person in high school, but it definitely got worse in college, probably because I was on you know, on my own to an extent.

00:12:00:14 - 00:12:29:08
Grace Talamini
My parents were, you know, four hours away from me. Yeah. And I also have pretty like, ADHD. So that didn't help either. So just reading the material, I've never it's I've always had issues, I guess processing of what I'm trying to comprehend. And I guess really the only way that I was able to process what I was reading is if I was taking like very, very extensive notes, which again, is just added homework really for me.

00:12:29:10 - 00:12:30:04
Grace Talamini
Sure.

00:12:30:06 - 00:13:00:13
Chris Fredericks
Yeah. And I, I went back to that because I think it's not an uncommon experience for a lot of folks, you know, to come out of high school and maybe either give college a try or just not, you know, because they don't think of themselves as a school person. And I do feel like I've observed in some people that once they kind of get more connected to a career path, that's where more motivation can actually come from to to keep growing and developing as a person rather than thinking of it as just a school thing.

00:13:00:19 - 00:13:02:11
Chris Fredericks
So I'm curious if you resonate with that.

00:13:02:16 - 00:13:27:02
Grace Talamini
Yeah. And I just think that honestly, I think the whole especially working in the trades, I mean, I probably hear it more than other places too, but I just think college in general should be restructured completely. I don't understand why we need to be taking all these giant classes that don't apply for the major that you're doing. Why do you need to take an art history class when you're planning on being an engineer?

00:13:27:02 - 00:13:47:06
Grace Talamini
Or I guess maybe, maybe for that one, but it's just it just seems like you're putting all this money into classes and books and all these things that you don't really need to do if you have a very set plan. Yeah. You know, so I also had kind of a hard time with that concept of things to make sense.

00:13:47:08 - 00:13:56:08
Chris Fredericks
Okay. So you end up at Bener where you mostly just applying to other plumbing Hvac type companies, or were you casting a wider net back then?

00:13:56:10 - 00:14:28:06
Grace Talamini
I guess it was a little bit more broad. I was applying to some like plumbing wholesalers that I was familiar with in Massachusetts, and I was applying to a water filtration company. I really only applied to like 4 or 5 places. I applied to an auto body shop or something, or maybe a car dealership place. And just being younger and having a lot more experience, I think, than a lot of my peers when, since they were in college, I think that definitely helped.

00:14:28:08 - 00:14:50:16
Grace Talamini
I was at a a little bit, definitely a smaller company than where I'm working now, even though I'm still doing a lot of like a lot of different things. I'm still involved in a lot of different things that been the company that I was at before. I was doing a whole bunch of different things, and that definitely helped me be able to apply those things at the jobs that I was looking into.

00:14:50:18 - 00:15:00:03
Chris Fredericks
Interesting. Did you enjoy that back at that previous job in Massachusetts? Like getting to have your, you know, do a lot of different things?

00:15:00:05 - 00:15:21:15
Grace Talamini
Yes and no. It was a little bit probably too much for my age. There was a lot of like spend a little bit. Yeah, there was a lot of turnover, unexpected turnover in the company. So I had I mean I had no idea, you know, anything about plumbing I had no idea about. There's a lot of vocabulary that goes into it.

00:15:21:17 - 00:15:40:08
Grace Talamini
I'm still learning a lot. But it was just it was very overwhelming at the time for me, which I think now if I were to go back, it would be different for sure, but it was just there was a lot of pressure for my age at the other company as well.

00:15:40:10 - 00:15:48:16
Chris Fredericks
I'm sure you learned a lot, even though it was hard. What did you first hire in to Bernau to do? What was your the job you were hired in to do?

00:15:48:18 - 00:16:12:02
Grace Talamini
It was essentially what I was doing before in Massachusetts, which was my main job, was answering the phones. So coming to Bernau, I actually had less to do on my plate, which I was happy about. Beforehand I was ordering parts and things like that, or I didn't even know what the parts were fixing. So I was, you know, just trying to manage a lot.

00:16:12:02 - 00:16:23:16
Grace Talamini
But yeah, I originally started at burner just answering the phone, scheduling appointments, which is still what I'm doing now, along with a bunch of other things as well that I. Yeah, do enjoy.

00:16:23:18 - 00:16:30:17
Chris Fredericks
What have you. I that's what I understand is it's changed to some since you started. So what are you doing now.

00:16:30:19 - 00:16:54:15
Grace Talamini
So I'm doing pretty much all of our social media I think. I think I'm the only one that's doing it. Besides, you know, some advertising for which I have done some advertising for and, you know, looking for new trade guys, new plumbers and technicians and things. We have hired somebody else to add on to that, or I guess, I don't know if that's really the word.

00:16:54:15 - 00:16:56:09
Grace Talamini
What is it called?

00:16:56:11 - 00:16:58:11
Chris Fredericks
Advertising, I guess I, I honestly.

00:16:58:14 - 00:17:29:23
Grace Talamini
It's not we didn't like we didn't we didn't hire somebody brand new. But we're using their we're using somebody else's service outsourcing. Yeah. We're outsourcing to get some more ads to hire some more employees because, you know, the trades are really hard to fill spots for. Yeah, but I do all of our LinkedIn stuff. I do our Facebook, Instagram, Twitter, even TikTok, although I haven't had enough time to be able to do all the TikToks that I've been wanting to.

00:17:30:00 - 00:17:46:18
Grace Talamini
I still get like, I get a lot of notifications still, even from like the 3 or 4 videos that we've uploaded. So I think once I can get some more time for making TikToks or when the weather gets better, then I think, you know, that'll help us out a lot as well.

00:17:46:20 - 00:17:49:24
Chris Fredericks
It seems like you're having a lot of fun doing the social media.

00:17:50:01 - 00:17:52:14
Grace Talamini
Yes, I, I like it. It's fun.

00:17:52:16 - 00:17:57:11
Chris Fredericks
Yeah. And I would imagine it's really good for the business to, to kind of get the word out.

00:17:57:13 - 00:18:28:01
Grace Talamini
Yes. And that's for the LinkedIn, the Facebook, Instagram, all that stuff that is really for our customers. But I think the TikTok is really to try to, I guess, bring more technicians. And I don't know if that part's helping or not, but it's more focused on bringing in more technicians. And I have seen people from different counties locally that have started following the banner page on, on TikTok.

00:18:28:01 - 00:18:30:13
Grace Talamini
So I, I think it could be helping.

00:18:30:15 - 00:18:36:15
Chris Fredericks
Yeah. So and what else have you gotten into your I think you're doing a lot of other things that been these days as well.

00:18:36:15 - 00:19:02:02
Grace Talamini
Yes. I was doing GPS tracking management, I suppose. I think Roger Carey or I don't know if somebody else has taken that over because we, we went into a different brand. I'm doing a lot of stuff for the Esop, which is fun, can be challenging sometimes. But I do, the chairperson for our Esop committee. So we do basically biweekly meetings.

00:19:02:04 - 00:19:27:03
Grace Talamini
So we've been able to organize all of that, you know, try to get it's difficult trying to get input from the guys sometimes, even though they give their input to each other. We don't always get it. So that's a little bit difficult sometimes. But we just had our Esop barbecue. I think two weekends ago it was on the 10th of October and that was a big hit every single week.

00:19:27:03 - 00:19:53:03
Grace Talamini
Well, the last two years it's been a big hit. Gary actually had the idea of doing ax throwing, and the guys love that. So we'll definitely have to do that again. Initially it was going to be a dunk tank, which I think they also really would have appreciated that as well. But Gary was like, it might be a little bit too cold for me to go in the water in October and in Vermont.

00:19:53:03 - 00:20:00:13
Grace Talamini
And I would say that was probably a good idea, that we rooted that idea.

00:20:00:15 - 00:20:12:21
Chris Fredericks
So you started a burner, I think, about a year before then or joined in Powered Ventures, roughly. How have things been in the first year and a half of burner kind of joining Eve and becoming an employee?

00:20:12:21 - 00:20:40:14
Grace Talamini
And I think there was quite a bit of hesitancy. There still is, naturally. Especially so burner was owned by more people, I guess it was owned by Brad's dad. And then he sold the company to his four brothers, which he said in a previous podcast. So especially the people who have been here for that long of time, you know, there's been quite a few changes in, you know, ownership and things like that.

00:20:40:16 - 00:21:03:15
Grace Talamini
Obviously, you know, since Eve, that was completely different, completely different from all the other changes before there hasn't been there's been some changes here in there. But I think because it's been relatively slow changes, gradual, that's probably been helping, you know, not make it so jarring of a transition.

00:21:03:17 - 00:21:14:08
Chris Fredericks
Yeah. That's good. How are people feeling now that they had like first statements have come out and everything. Is it feeling real now or is it still kind of a wait and see?

00:21:14:10 - 00:21:38:23
Grace Talamini
I think it's feels real. I think, you know, there's always going to be skeptics, at least according to the other Esop committees. They said it's year two or the second statement that really makes people notice the difference. Just being able to compare the first one to the second one. Yeah. So one thing that'll happen, it is already getting even more positive than before.

00:21:39:00 - 00:21:52:00
Grace Talamini
I've heard the guys talking about it just in the shop, whether they know that I'm listening or not, that's a different story, but I can hear some chatter about some positivity with the statement, so I'm really glad to hear about that.

00:21:52:02 - 00:22:01:11
Chris Fredericks
Yeah. What are you most proud of of your in your first few years, that banner that you've worked on?

00:22:01:13 - 00:22:23:02
Grace Talamini
I don't really know. To be honest. I haven't really thought about that. That's a good question. I am pretty proud of the Esop committee. I do like I said, I do do a lot of work with that. So it's kind of like my baby right now. Yeah. So I guess that that's pretty good. The subcommittee has grown a lot since last year, even even at the summit, we've changed so much.

00:22:23:02 - 00:22:35:12
Grace Talamini
We have I think there's 11 people on the committee, maybe 11, 12 people on the committee, including myself, with a plan to get somebody else added on as well.

00:22:35:14 - 00:22:54:02
Chris Fredericks
Yeah. Makes sense. Well, from my vantage point, it's been really fun and neat to see the work you do. Especially with the Esop committee and also the, the marketing. It's really been fun to see, like if anyone hasn't seen it, the pictures and stuff you post on, on social are always really, really cool and interesting I think.

00:22:54:02 - 00:22:55:24
Chris Fredericks
So just yeah, kudos.

00:22:56:04 - 00:22:58:02
Grace Talamini
Which ones do you like the most?

00:22:58:04 - 00:23:09:21
Chris Fredericks
I like all of them. But you know, the thing that everybody talks about when they see it that I also it's like the, the very intricate, you know, work the guys you know I've been oh yeah.

00:23:10:01 - 00:23:20:20
Grace Talamini
Like there's yeah there's one picture that Ryan Bouvier took. Oh my gosh I have it pinned at the top of pretty much all of our social media because it just looks so cool.

00:23:20:22 - 00:23:32:12
Chris Fredericks
Yeah. So maybe explain a little bit like I imagine that's something you feel working at been or that the people take a lot of pride in the work that they do, for it looks like that.

00:23:32:16 - 00:23:54:16
Grace Talamini
Yeah, they definitely do. Yeah. You know, Banaras has very high standards of the guys that come in, even though there is definitely a labor shortage, they still have. They're still actively upholding the standards that they have for all the houses that we do, because we do do some very high end houses, even the ones that aren't high end, they should all look good.

00:23:54:16 - 00:24:14:07
Grace Talamini
You know, I don't really know what's up to code and what's not, but I know if it looks good and I know if it looks bad. Yeah. So, you know, just paying attention to some of those things I really like I, when I, when the guy send me pictures at, like zoom in to see if there is anything that I see and usually I don't.

00:24:14:12 - 00:24:19:23
Grace Talamini
And then I always double check with Eric to make sure that everything looks good. You know, technically as well.

00:24:20:00 - 00:24:21:00
Chris Fredericks
Before you posted.

00:24:21:00 - 00:24:22:14
Grace Talamini
This. Yeah, sure, when I get back.

00:24:22:15 - 00:24:24:13
Chris Fredericks
But that that actually wasn't a good one.

00:24:24:19 - 00:24:28:24
Grace Talamini
Which hasn't really been an issue in the past. So.

00:24:29:01 - 00:24:48:10
Chris Fredericks
Well, I would imagine in a company where the standards are high for the service and the product that's being delivered, the it tends to be the case that everyone else in the company has to have high standards to for their jobs. So it must speak really highly to you and the team at Bonheur that, you know, you're all able to support such a high standards kind of environment.

00:24:48:12 - 00:25:08:00
Grace Talamini
Yeah. And I think I think it's been I forget what I was thinking about recently, but you know, obviously being employee owned, there's you know, you want people to have a sense of employee ownership, which I do think that they have a sense of ownership, especially in the work that they do every single day. So they naturally have that.

00:25:08:02 - 00:25:15:00
Grace Talamini
It's just about, you know, transferring that a little bit more in a different sense for the employee ownership mindset.

00:25:15:06 - 00:25:37:00
Chris Fredericks
Yeah, yeah. Like you said, I'm sure it's only a year in. I'm sure it's taking hold. And as time goes on I'm sure that'll translate really, really nicely. Yes. Well Grace. Thank you. This has been fun. Before we wrap up, I want to give you a chance to share another one of your passions with everyone. So why don't we finish with what do we call this, a mount Rushmore segment?

00:25:37:02 - 00:25:41:23
Chris Fredericks
And for you, what what topic did you choose for your Mount Rushmore?

00:25:42:00 - 00:25:57:08
Grace Talamini
I said Taylor Swift. I love Taylor Swift, but honestly don't know if I can choose my favorite for anything. Oh. I just love them all. And my my my favorite things change constantly.

00:25:57:10 - 00:25:58:03
Chris Fredericks
Okay.

00:25:58:05 - 00:26:01:22
Grace Talamini
So I'm just curious what size of that.

00:26:01:22 - 00:26:06:18
Chris Fredericks
You want to take a stab at it or do you just want to say no? You're much more. It's just anything and everything.

00:26:06:18 - 00:26:38:05
Grace Talamini
Taylor Swift I would say to broaden a little bit more of my four favorite albums currently. Okay, I know order. I can't do an order. In no particular order would be folklore evermore. Midnights and probably the Tortured Poets Department. I don't know, it's a toss up between that one and her recent one, life of a showgirl. They're just completely different.

00:26:38:05 - 00:26:40:17
Grace Talamini
But they're so good. That's awesome.

00:26:40:19 - 00:26:42:03
Chris Fredericks
Have you been to a Taylor concert?

00:26:42:05 - 00:27:10:15
Grace Talamini
No. Yeah. It's gonna make me upset. No, I'm so expensive. Especially now. I really wanted to. I, my friend and I were like. Because the tickets in the US were like thousands of dollars just from people buying the tickets and then selling them for an outrageous price. You know, Ticketmaster is basically a monopoly. But if you go to Europe, then they're significantly cheaper.

00:27:10:15 - 00:27:27:18
Grace Talamini
So my friend and I at one point were talking about, you know, getting a getting a flight to Europe, being there for, you know, maybe less than two days and then flying back because it was basically about the same amount and might as well make a trip of it. But yeah, never happened. Obviously.

00:27:27:20 - 00:27:28:14
Chris Fredericks
Maybe someday.

00:27:28:17 - 00:27:36:07
Grace Talamini
Yes. Maybe someday. I'm trying to save up for this new one coming out. I'm sure she'll come out with a tour. So yeah. Yes. Yep.

00:27:36:09 - 00:27:39:22
Chris Fredericks
That's great. Grace, thank you so much for your time today. This has been a lot of fun.

00:27:40:02 - 00:27:41:15
Grace Talamini
Thank you so much for having me.