Retailgentic | Consumer Behavior & Retail Trend

In this episode of Retailgentic, Scot Wingo talks with Manil Uppal, Founder & CEO of CartAI, about building the “execution layer” of agentic commerce, where AI agents don’t just recommend products, they buy them. From his early startups acquired by H-E-B and UPS to his vision for CartAI, Manil shares how his team is solving the hardest problem in agentic shopping: completing checkout seamlessly across any retailer.

Key Timestamps
  • 00:02:00 – Manil’s background: from delivery startups to AI infrastructure
  • 00:09:00 – The “aha” moment: from “Where to Buy” to “Go Buy It”
  • 00:15:00 – The 3 layers of Agentic Commerce: Catalog, Payments, Checkout
  • 00:20:00 – How CartAI executes merchant-native checkouts across platforms
  • 00:26:00 – Why retailers need a whitelist for good agents
  • 00:33:00 – Handling out-of-stocks, variants, and dynamic pricing
  • 00:40:00 – Thoughts on ChatGPT’s new ACP standard
  • 00:43:00 – Lessons from early food delivery startups for agentic commerce
  • 00:46:00 – The future: vertical AI apps, expert agents, and commerce everywhere
Agentic commerce is evolving fast and CartAI is building the rails to make it work.

👉 Connect with Manil: https://www.linkedin.com/in/maniluppal/
👉 Learn more about CartAI: https://www.cartai.ai
👉 Explore their substack: https://substack.com/@cartai

🧠 Want to stay ahead in AI commerce? Subscribe and follow along:
📰 Subscribe to the free Substack: retailgentic.ai
📺 Watch episodes on YouTube & Subscribe for updates: https://www.youtube.com/@Retailgentic

Creators and Guests

Host
Scot Wingo
CEO and Co-founder, ReFiBuy.ai
MU
Guest
Manil Uppal

What is Retailgentic | Consumer Behavior & Retail Trend?

Retailgentic explores consumer behavior and retail trends to help brands and retailers innovate. Join Scot Wingo for expert insights, actionable news, and ecommerce innovation strategies to navigate the future of retail and agentic commerce.