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Welcome to Travel Buddy,
presented by Switchfly.
In this podcast, we talk about all
things travel, rewards, and loyalty.
Let's get to it.
Brandon Giella: Hello and welcome
back to another episode of the Travel
Buddy podcast presented by Switch Fly.
We have a special guest today we
are talking about insurance and
peace of mind when traveling.
And there are a lot of
misconceptions about insurance
that I hope we address today.
And there's a lot of just ins and out.
And details that are very important,
um, but there's also a lot of trends
and drivers for why that is the case.
So we are gonna get into all of that with
our guest, Angela Shipman, who is the head
of partnerships for Battle Face Insurance.
Hello, Angela.
Thank you for joining the show.
Angela Shipman: for having today.
Brandon Giella: And we have also with us
the illustrious CEO of Fly Noel Outlaw.
Thank for joining as well.
Hello.
Nowell Outlaw: Thanks, Brandon.
Hello.
Brandon Giella: So, uh, we were
just talking before we started
recording, uh, the name Battle Face.
Can we just hit on that real quick?
Tell that story.
Where does the name Battle Face come from?
Angela Shipman: It's such a
interesting name, isn't it Brandon?
And I it sticks a lot when they hear it
Battle face their
name from originally
ensuring journalists that were going
into high
conflict
war zones.
whole concept
behind the name is that are on our battle
face We are coming
to you
protecting you
and being there for you
when need it the most
Brandon Giella: That's awesome.
That's awesome.
It is such a cool name.
Angela Shipman: name
Brandon Giella: And it does stick in my
mind, so I'm, I'm glad to know that story.
It's cool.
Angela Shipman: Yeah We
Brandon Giella: So tell, we wanna
talk about, peace of mind and travel,
and I want to hear from you first.
Angela.
What, what do you think about today's
travelers and why insurance is.
Is moving from maybe a nice to have for
to a need to have that a lot of travelers
are feeling this, like incr increased
demand, if you will, or drive to.
Purchase an insurance
product with their travel.
And I, I would love to hear from
you, like, what are you seeing in
that, in that shift or in that move?
Like why is it so important and why,
you know, why do you, why maybe you're
seeing that kind of demand increase
over time, like, what's going on
there and, and what can travelers
know about insurance because of that?
Angela Shipman: That's a great
question Brandon
think, need for insurance
has definitely had an
uptick
due to
a number reasons.
mean,
today, have a lot going
on and there's a lot of,
Concerns and
there's a lot worry.
think every trip is very and so.
If we look the data specifically, see
insurance downward in certain markets.
For example, with airline, when
they, their policies more refundable.
We didn't see as much
as an uptick in travel
insurance because that's a very
cause
know, cause effect
situation
But where we do see
upticks
is, know, people that just spent.
You know,
$20,000 to
take
their family four to Italy.
And the
travelers are very,
And
so
When we think exposure world,
where
we're going
the type trip you're
going on, needs,
vary.
If I am traveling,
In the domestic
US I'm flying on a
conference
carry-on luggage,
I'm not really gonna
need the same stuff as family
going to Italy
Brandon Giella: Hmm.
Angela Shipman: Um, I think that
travelers a lot more savvy and we can
accredit
that to
Just overall
awareness I
think
uh, really did start a lot
that
awareness in
terms of what do you
have and you protected
Brandon Giella: Hmm,
Angela Shipman: it's, continues.
We have social
influencers.
You know, you log your phone
day see
world.
I really
that shapes people's decisions.
What to and who to buy
it from
Brandon Giella: Hmm
Angela Shipman: a very valid
Brandon Giella: hmm.
Angela Shipman: very valid
thing that people think about
Brandon Giella: So if I could maybe
summarize, it's a bit of anxiety mixed
with a little bit more availability.
With a little bit more awareness,
maybe the three A's what's driving
some of this, some of this demand.
Interesting.
Interesting.
Angela Shipman: Yeah I work
with
Partners
like Switch and to very
products.
know your customers
best
and you know what's gonna resonate best
there.
And so
when you put a lot thought
and creation
into those products
you're you're something targeted to
that customer
And know I.
think that
obviously as influences
behavior when people have trust
in your brand
Brandon Giella: That's right.
That's That makes sense.
Angela Shipman: Yeah
Brandon Giella: Noel, uh, from your
perspective as a, a travel tech provider
where people are actually booking, uh,
their, their experiences and, and you
drive, you know, loyalty and they can,
you know, bundle together different
packages, what are you seeing on the
insurance side of things, uh, from
that kind of platform perspective?
How do you see this peace of
mind idea driving loyalty or
behavior or purchase decisions?
You know, what maybe data you guys
are seeing or
anything like that?
Nowell Outlaw: I mean, it's really not,
I think Angela's right, so you know,
someone just doing a domestic trip.
You know, here to New Orleans and back
for two days, probably not gonna buy that.
You know, we just had a booking last
week and it was, you know, family
of four round trip tickets, hotels.
It was like a $12,000 booking.
Probably wanna do that because,
you know, you never know when
something bad's gonna happen.
Right.
And, um.
You know, case in point, a friend
of mine just went to Italy.
Right?
Guess what?
He got COVID.
Right?
Now all of a sudden you have
all this, all this stuff, right?
And um.
It, it can be the thing that, you
know, trying to unwind a big complex
travel thing, especially if you're
like buying, you know, non-refundable
things and you're, you have very complex
air routing stuff and doesn't have to
be that hard to, all of a sudden you
realize that peace of mind is worth.
Right.
And just having that buffer having used,
you know, travel insurance per personally,
um, my wife now, if it's anything that's
a major trip, it's default that she's,
she's doing it right Because, you know,
you just see in your life where it's like,
oh no, or this or that, or, you know,
this has happened or that's happened and
now you know, you just want to protect.
Protect yourself.
Brandon Giella: Okay, I wanna dive
into this, this protection and like
bad things that could happen because
I realized very naively as we were
talking before recording, I actually
have no idea what this stuff covers,
even though I click the button all the
time to add insurance to my flight.
And I, and I mentioned to you, and
I've, I've said this before on the
show, that I'm an American Express
Platinum card holder, which comes with
certain perks about, I think, see,
I should even read the fine print.
I, I really don't even know, but I
think there's like medical insurance,
there's lost baggage insurance.
I think there's car rental
insurance if I put it on the card.
But I really don't know the ins and
outs and what it actually protects.
So, Angela, can you help?
Uh, silly people like me understand what
actually is in this insurance product.
And in kind of a general way, what, what
does travel insurance typically cover,
and what maybe are some misconceptions
that you would see, uh, about that?
Like, I know you can cancel for any
reason, some flights or some insurance
products, but like, walk us through this.
What, what are we signing up
for when we click that button?
Angela Shipman: Yeah
so Brandon what
you're saying don't wanna read
the 80
pages of fine print
Brandon Giella: I don't, is
that, am I, am I a fool for that?
I don't know.
I just don't.
Angela Shipman: that's a
joke.
that's a great question.
I, and I get that all the time, right?
And the but simple answer is that
it's going to vary depending on
the product that you're buying
and who you're buying from what
you're buying it for So
Pretty
standard.
What you would see in,
in a lot insurance plans
is going to be something.
Around the lines of covering
you before, during, and
after a
trip
So benefits like trip cancellation are
protecting your investment
in your trip You've
spent know, 10,000 $12,000
dollars Now you can't
go.
It's meant to cover
unforeseen circumstances.
And so
one of the common
misconceptions get around that is,
well, I didn't buy my insurance.
about to go on this $10,000 trip.
I get sick
the
day before
and From the urgent care hospital bed, I
buy insurance
expecting it to cover that
it doesn't cover known things, right?
Insurance
is meant to
cover the unknown unforeseeable.
it
would
kinda I don't know like
your house off,
you know
a tornado cover.
a tornado storm or something.
And the time buy insurance
that tornado hit,
Brandon Giella: Yeah.
Yeah, yeah, yeah, yeah.
That makes sense.
Angela Shipman: so that's
one misconception that I
often
see
Um, but common insurance, um, the
basics as we might call it is, is gonna
cover unforeseen
medical,
things or
unforeseen circumstances
that
might impact
you
actually being able to go on
the trip or
once you've departed
onto the trip
one of the most
important
covers I think, you in
the US we have a very, um.
We have about covering our financials
and protecting
the actual cost of the
trip
But oftentimes, we're not really about
what happens when I'm on because about.
Something happen when they're
traveling you And and could
be in those situations,
could have medical you could
Brandon Giella: Hmm.
Angela Shipman: accident
you could you
know, have a heart
attack You could, know, have a
situation that happens back home
that causes you
to cancel that trip and come back lot of
um, That could happen on trip
certainly aren't fun to
think about
But where that peace
element comes in is knowing
that hey if that
does
happen I at least
have protection for
that usually going
to something in the way
of
interruption
Um we
we cover your
baggage
or stolen.
have
cover,
a missed connection cover
things like that that
just
are designed
to protect against unforeseeable
things
think
um.
Where a lot understand is
it doesn't cover
for change
of or change
of mind
and where I've
the past.
you
know, might be
some maybe anxiety
around travel
You
Brandon Giella: Hmm.
Angela Shipman: things are getting
crazy don't want travel don't
wanna get on saw on social media,
you know
Brandon Giella: Hmm.
Angela Shipman: turn a on a
tar back.
You
Brandon Giella: Hmm.
Angela Shipman: there
can be a lot of associated travel,
especially you're or a newer
traveler
that's where insurance, um, does have
uh,
additional benefit that
you can pay a premium for
uh, that's
called a
cancel for any reason benefit and
Brandon Giella: Hmm.
Angela Shipman: Is designed
for of those things that
aren't typically
covered under
insurance I'm afraid go I don't
want to go
broken
I don't wanna travel
with this person
Brandon Giella: Hmm.
Angela Shipman: You know,
things like that be covered
a any reason
for a premium but not usually
something that you see
in traditional base coverage
Brandon Giella: Interesting.
Okay.
You mentioned, uh, some insurance
maybe for after the trip.
What, what, what does that look like?
I've never heard of that before.
Angela Shipman: yeah.
So at least uh, Battle
Face, offer, um, care.
So you to, say, experience
a medical while you
were abroad we 24
7 staffed, um,
emergency medical
team
that does continue
to check in on you
if you if we
had to
bring home, um, we wanna
make sure are medically
repatriating you back to the for example
That we are making sure
you,
you in
the
in the, proper place care needs.
home,
and that you're continuing
to get the care that you
need And
so we will actually
check to make that even though
you're home you're
you're where you need to
be your progress is as we
Brandon Giella: Huh.
Angela Shipman: Yeah
Brandon Giella: Fascinating.
I've never, I've never heard about that.
Okay.
Interesting.
Uh, I want jump into talking about maybe
the purchase decision around insurance.
Is there a particular demographic
that is, uh, purchasing more or less
insurance or purchasing insurance
for certain types of, uh, bookings?
Like maybe just for flights but not
hotels or maybe some experiences
or, um, is there a particular time
when people are buying insurance?
Typically, I, I imagine it's.
know, with the, at the point of purchase
of the main flight and things like that.
But I know
some people break
up their purchases.
Can, and this for either of you, I'm
curious, like, I know Noel, you have, uh,
you know, a lot of experience on UX side
of, of travel, but, um, and purchasing,
but Angela, you know, given your in
insurance expertise, like how do you guys
see that actual decision taking place?
Angela Shipman: Yeah mean
so battle face tends to skew
towards
uh a bit
of a younger demographic
I would say
the
millennials the
30 to
Brandon Giella: Hmm.
Angela Shipman: just lot of
comprehensive
products offer
a little
outside normal
travel I would say like for example
but we have
the ability create variety
of different products just
depending on the partner
that we're working with So
I would say
what goes into,
at least
for
us,
is a consultative
approach
to make sure that we
are you know creating the right
product for the right
partner
then those buying
habits are going
to kind
of fall
in just depending on
you know who's looking
at product
of millennials, say, or
the
you know
Thirties, forties,
even up to fifties
They're very about
covering the entire
experience And
so sometimes happens is that,
know they might
bypass the insurance that's offered
with the
airline because then
they're also gonna a rental
car and they're also gonna be booking
you know a tour et cetera et cetera And
what's is, I
think to offer
a product that can cover all of it
You know of where it's bought you
Brandon Giella: Hmm.
Angela Shipman: entire don't be
jumping and there, know, be the Amazon
of
travel and offer one spot, I
definitely think the best
experience and
leads
to the best
I
would say
adoption rate of
travel insurance because then
people
like you
know, don't
have to places
to to all the coverage
that they need They can
just get it in
a one shop
Brandon Giella: Uh, we've talked a lot
about, on the show about the importance
of experience and bundling those
kind of things With your, your travel
purchases, um, has there been, in your,
in your view, maybe, uh, an increase in.
Experience type bookings?
Or has there been kind of like a, a
change in the insurance market, if
you will, around different experiences
that are a little out of the norm
from your typical, like flight,
hotel, car rental kind of purchases?
Like, how is that evolving,
uh, right now as you see it?
Angela Shipman: Except Premier for
Noel
Brandon Giella: I
yeah, mainly for you, but I'm curious to
know what you, what you have to say about
it
Angela Shipman: Yeah Um
so in terms just yeah,
I I I think
that, um,
there is definitely
a trend I think people there a influencers
out there in the world right And they
are sharing kind of what has happened
with and and they've interacted product
brand.
And I think that.
By them their testimonials
that you can online really does influence
people
to
really about insurance in
a different
way and to
consider, hey, know, instead
of
just buying an
insurance to protect
my financial airline hotel,
should probably consider
it these other factors
Brandon Giella: Hmm
Angela Shipman: personally,
one of the reasons I fell into
insurance, know, having
previously been in a
travel agent background is
I use the
insurance myself
And I,
um personally
situations where I leaned on that
insurance and I
became a huge
advocate for it.
I think
Brandon Giella: Hmm
Angela Shipman: should
buy it, whether they do or
there's use for
pretty much any
trip
and so
I think the people
that do become
the
biggest advocates are ones
that and have
probably used it variety
things
or have purchased it a of
different trips And you
would be surprised I
think if
look
if you're an
really
like I could have used here
here I could have used it.
there you it could be something
small
like
you you had a luggage
or it
could be something
big,
like you got really and
had to into hospital
so covering the whole spectrum
of
in-betweens
Brandon Giella: Hmm.
Angela Shipman: that's
definitely
a trend we, we are
seeing
that people are looking to
have it for the entire just a
Brandon Giella: Hmm.
Angela Shipman: a
segment or fraction of it
Brandon Giella: Okay.
Interesting
Nowell Outlaw: Brandon.
I think we've talked about this in
other things, like my wife and I
have done, know, these a hundred
mile hikes and things like that I
think that when, um, you know, the
further you get off the beaten path,
right, you do not know as a traveler.
if Something is gonna happen to
you, and it could be something
completely out of your control, right?
Um, it could be, you know, all of a
sudden you're having heart pains and
you're in the middle of some mountain,
you're backpacking, you're doing
whatever, and all of a sudden that's when
the, know, a hundred bucks or whatever
that insurance you would've wished
you paid for it 20 times over, right?
Because.
Especially if you're in
a foreign country, right?
You're in Peru and you decided to
hike up Machu Picchu and you know,
having done that, it's hard, right?
And you see a lot of people
doing that hike that you're
kind of like, man, I don't know.
You may have, you know, the bus might
have been smarter choice, right?
Um, and you know, and, and they're,
I think because they're on vacation.
They're also pushing their
physical limits, right?
And, you know, in a, in a foreign country,
you know, if you're in Africa or you know,
even South America, the medical is great
once you get there, but you have no clue.
You know what I mean?
Like what's this gonna cost?
They're gonna have to do this procedure,
they're gonna have to do this.
They're telling me I need to do this.
And it's in a different
language most of the time.
Right.
And I think just adding that peace
of mind to the equation is massive.
Right?
Not that healthcare costs a 10th of
what it costs in the United States,
but I think when you're doing
these more adventuresome treks.
Right.
And you're, you know, trying to be out
in the wild and doing these things.
It's just something to
be, be aware of, right?
And why not have this
ability to have the coverage?
And, and, and the peace of mind.
I think it's hugely important
to consumers to have that.
Brandon Giella: Hmm.
You're reminding me of why I stay inside,
Nowell Outlaw: I am telling you,
man, if you're standing on the edge
of a boat, you're standing on the
edge of the boat and you have sharks
swimming under it, and you're like,
the guy's telling me to jump in.
There's this moment of pause where you're
like
but it's a shark.
No, I'm gonna jump in.
No, I'm gonna do it.
And you're like.
Okay.
I'm just doing it.
And it, it takes a minute right?
Before, before you can do that.
But you know, you do See, I think
the one thing about travel is that
people are one traveling older.
Right.
And then they're going to places that they
probably wouldn't have gone to before.
Right.
And a lot of people in the United States
are, are leaving to go adventure places.
Right.
And there's the, the physical
aspects of it, but I, I do see
people pushing themselves, right?
And, and that's where I think
having, having the added insurance
protection is probably a good
thing for a whole lot of people.
Angela Shipman: I think too Noel I mean
that's a great point You don't know what
you don't know especially when you're
going somewhere that you've never been
And so You know you just see so so
often that people they're so excited
for the trip you know they they don't
always anticipate what happens and the
stress of that is just enormous I mean
my friend and I I travel with all the
time We have a rule that only one person
is allowed to break down at a time
Brandon Giella: Hmm.
Angela Shipman: even
as
seasoned travelers we
we
encounter very
stressful and You're
used
to um handled in certain way maybe here
in the US it's completely different
the way they handle it in another
Brandon Giella: Mm-hmm.
Angela Shipman: doesn't
mean it's wrong, but stress.
so yeah, peace of mind that a phone
number on someone to lean on
Brandon Giella: Yeah.
Yeah.
Yeah.
My, yeah, my own experience.
I joke about being inside, even
though I do like to be inside.
But, um, last year we were in London
and my 2-year-old daughter got sick.
And she, it was just this bad cold,
and it was two o'clock in the morning
and she was shivering and not sleeping.
I mean, it was bad.
Like she was like very, very sick.
And it was two o'clock in the morning
and we were at a five star hotel and the
only person downstairs could not help us.
He was like, well, all
the pharmacies are closed.
Doctors are closed.
Like, I don't know what to help you do.
And so thankfully it was like 5:00
PM back home and we could reach our
doctor, but the very next call was
gonna be the insurance provider.
It's gonna be the concierge at
American Express or somebody you know.
I didn't know who else.
I didn't know what else to
do, and that was unexpected.
And I'm inside at a nice hotel, you know?
So, yeah, it just, you just never know.
You
Nowell Outlaw: Yeah.
I think food poison is,
is excluded though, right?
Globally?
Brandon Giella: is it?
I actually don't know and I
need to know this information.
Okay.
Nowell Outlaw: No
Brandon Giella: Okay.
Angela Shipman: Maybe maybe if
you've of a certain,
liquid perhaps
Brandon Giella: Oh, okay.
That's fair.
fair.
That's fair.
That is, that is your doing.
Angela Shipman: Yeah
Brandon Giella: Okay.
Good to know.
Okay, so I want to, uh, shift gears a
little bit as we, uh, you know, this
final segment of the show and talk
more explicitly about the partnership
between Battle Face and Switch Fly and
what you guys are doing together, um,
particularly is, is how you're helping,
uh, folks make that purchase decision
of insurance, that it is very valuable.
And how to, you know, bundle
these together and, and put
it as part of this, this unit.
Um, but also I want to hear, you
know, the, the impact you're hoping
for, um, for other participants
in this market, if you will.
You know, the, the, the kind of
business drivers that are, are
really advantageous for folks.
Um, so yeah, I would love to hear
like, what, what are you guys
doing and how is it effective?
Nowell Outlaw: Uh, so
maybe I'll start Angela.
Um, so we looked for, I don't
know, I think I spent nearly a
year, nine months trying to find a
partner who could service our needs.
Right?
Part of the issue is, you know.
We have to, we think about
travel on a global scale, right?
And not just, Hey, we're servicing
the U us, but hey, my, you
know, one of my partners is a
global provider of this stuff.
And it's also in points, right?
It gets very complex, right?
And, um.
Was introduced to battle face, and
battle Face was able to come up with
kind of a structure for us that let
our consumers engage in purchasing
points and not in cash necessarily.
Um, and that just that is, is a huge
differentiator because a lot of times
the insurance company's like, no,
no, you have to pay for this in cash.
We don't understand this point stuff.
you know, I think we went round and
round and round and round and round
with different people about that.
Um, and, you know, and so, you know,
it was a really good fit, right?
And, and battle face, you know, behind
the scenes powers, huge, massive brands
that, that you probably, I shouldn't
say their names here, but like people
that are brand names and travel and.
And so, you know, it's a good fit for
us for our customer programs, right?
And insurance.
What's interesting is when you
start talking to, uh, a financial
services institution, as an
example, who has a travel program,
travel insurance is a requirement.
It's not optional for
their members, right?
If someone's, if they're running
a travel program and selling air,
hotel, you know, all these things,
insurance is a core requirement.
It's not optional.
It's not like, well, you know, like,
it's like, no, no, you must have that as
an available option for their members.
Right?
And, and it was a good fit, so.
Brandon Giella: That's awesome.
Angela Shipman: So from our perspective,
threw a really problem
at us to solve with the.
As well because, today, you
know he head.
We a lot partners deal with cash only.
So that is my job to solve the problems
of partners and meet them where they're
at come to market a that is relevant.
And think it's that,
know
When we talk about like the battle,
face switch, fly relationship,
we are an extension, or least I
consider us be an extension of you.
And so it, it's critical
that we get right.
right and we, it has
to, it has to fit your
has So, you know, Noel and
I did a lot of thought work I
think around product design,
what it would look like.
And then, you know, as
we said in this podcast.
No two travelers are really alike.
That person that's going domestic for
a business trip is not the same as
person Italy on a family vacation.
They're just the same.
And so we kind of tried to
thought work around not only
anticipating what
the traveler
is
going to
want
and, and leveraging
that and modern day events.
But also,
you know what is trending in
the market today in general?
What
are people valuing
You know, this is something
that we do track we
at and we look demographics
to see who's what.
And then we
can make
very informed recommendations
with our partners
in policies.
so I that's really important.
I think,
meeting you guys where you're at with
is the most
important my job
So it's very exciting because once
you establish a product that, you
are help building And ultimately
of is just another way of saying
I trust you and I trust your and I
trust that you're gonna show up from
you need you And trust that I bought
this from you and you're gonna stand
behind it
Brandon Giella: That's awesome.
Angela Shipman: that is the
peace of mind that we try to
with partners like switch It's
very
important
Nowell Outlaw: Yeah, I will.
I will tell you that the one thing
that battle face does, which is
unique and um, one of the huge things
is it's technically, it's one API.
So I don't have to go to my engineering
team who, if they're listening to
this, which they're probably aren't
because they're busily working away
that, uh, hey, now I wanna do Europe.
Different API and now I want to do
Antarctica different API and I want
to do this part of the world in
different API, it's a universal thing,
and battle face kind of takes care of
the, the background contracting and
unique requirements in those countries.
And that just in and
itself is a massive lift.
Like every time I turn around and travel.
'cause you, you know, you see the
pictures on tv, you see, you're like,
man travel sure looks like it's fun.
Let me tell you, travel is really
hard, like really, really hard.
For those of you that playing
at home that are like, I think I
wanna start a travel technology
company, it's super complex, right?
With the rules and regulations and, and
you know, insurance has that same level
just in its own box of complexities about.
know, can we offer cancel for any reason?
Can we offer, you know,
trip interruption insurance?
Who's the actual end, end
user right of the product?
And then where are you
located in the planet?
Right?
Because North American underwriters
will insure people in North America.
They might not injure someone in Greece.
Right.
So who's actually doing the underwriting
and battle face takes care of all of that.
Right.
So it's, it's, it's a massive, um,
value add, if you will, for us.
Angela Shipman: Yeah
that's a great point, Noel.
And, know, we lean on our industry
experts on our team that are in
those various regions as well, so
have.
sitting in the UK and
in Europe
and in Australia myself here in the US and
Canada, that us, Hey, know, you, you guys
value this here in the us over here in
Australia, we care more about, you know,
medical
We
Nowell Outlaw: Swimming with
the sharks, that's what it is.
It's swimming with the sharks insurance.
Angela Shipman: Yep
so you have that on a very
um, region specific
approach
Brandon Giella: Hm.
Angela Shipman: you
wanna.
Be successful
Brandon Giella: Hm.
Hmm, hmm.
I love that point, that point.
Noel, uh, uh, being in tech myself, that
may sound like a small thing, but when
you have a really solid API like that.
And thinking and partnering with
somebody who is thinking about that
kind of thing, and being a next
generation provider, it's huge.
It's huge.
Huge, huge, huge.
It's awesome.
Well, Angela, I will leave
you with the final word.
I have two questions for you.
One is.
What is the big takeaway
that you would like to leave
listeners with about insurance?
When they're thinking about traveling
from either, you know, business
perspective being a travel provider
or being a traveler themselves,
what would you say to them?
And second, where are you traveling next?
Angela Shipman: Oh man.
gonna take
that second
question Uh first I did
just back Iceland.
It was
Brandon Giella: Oh,
Angela Shipman: I
have not contemplated my next
trip
Brandon Giella: okay.
How was Iceland?
Was it good?
I've heard amazing things.
Cool.
Angela Shipman: I've been there
once before I came back again
'cause I just get enough of it.
I did a hike, Noel.
So you
Nowell Outlaw: Nice.
Angela Shipman: probably would
love
it.
I did did a, four day hike.
It
was breathtaking
So where am I going next?
sure.
Maybe the Galapagos, I'm not
sure We'll see
I gotta think about it.
I all the, the wild and crazy
places while I still have my health.
But for, for people traveling,
you know, what should they think
about what should they consider?
I mean, I for customers
that are looking to
buy travel insurance is ensure that.
Who you're buying your
insurance from or where you're
aligns with your values of
a trip, with your needs of a
trip
and aligns with your trust.
And I
think
the same kind of message goes
for those travel retailers
that are offering insurance.
You have
to know.
Your customer, you have
to know what they value.
You have to know how to deliver them,
you know, what what they're looking for.
You You You need be able to make
good on your promise to them that
you have thoughtfully selected an an
insurance a travel insurance provider
that is gonna meet their needs.
I think
those are kind of the two things.
There's a lot of good people
the market.
I know at battleface know, we, we try to.
bundle everything you
know,
everything
that you may need from the
tech to the services, to the
assistance, everything that
you might need And then
we
again, we do thoughtful work with
our partners just to make sure that
we're also delivering what they need.
So yeah, and that with.
Clarity with transparency there
is, you know, Brandon, we were
talking about it before the podcast.
There is an educational element to it as
well You know
understanding you have and
how does that actually work.
Leaning on testimonials and reviews.
I think those are
important you
Brandon Giella: Hmm.
Angela Shipman: absolutely need
lean into that
that you are working with,
you know, a insurance company
that's gonna be there for you.
So
Brandon Giella: I love that
Angela Shipman: that.
would be, my
takeaway
Brandon Giella: Awesome.
Awesome.
Thank you.
Well, thank you for
joining our show today.
This was a lovely conversation and
it, it just really proves the point
how, uh, boring of a traveler I am.
So thank you both for
letting me experience that.
Uh, but if you're less boring, even if
you are a boring traveler and you're
a less boring traveler, insurance is
key to having that peace of mind and,
and uh, and driving even the loyalty.
If you're on.
The travel provider side, the
loyalty is huge, uh, and the trust
is huge, like you guys pointed out.
But on the traveler side, that
peace of mind is everything.
And it's only continuing to grow as
people start to become more aware and
more solutions are more available.
It's really key.
So thank you both for joining the show
and we look forward to talking again.
Nowell Outlaw: All right.
Thanks Brandon.
Angela Shipman: much.
Appreciate it.