Prospecting on Purpose® with Sara Murray

What do you do when the plan changes, a conversation goes off script, or you simply do not know what comes next?

In this episode of Prospecting On Purpose®, Sara Murray sits down with leadership coach, organizational consultant, applied improviser, and TEDx speaker Jordana Cole to explore how the principles of improvisation can help us navigate uncertainty with greater confidence at work and in life.

Jordana is the founder of Ignited and the co-founder and Chief Product & Research Officer at Shiftwell.ai. She holds a Master’s in Applied Positive Psychology from the University of Pennsylvania and is a Professional Certified Coach through the International Coaching Federation. Her TEDx talk, “What to Do When You Don’t Know What’s Next,” has reached more than 300,000 viewers.

Jordana explains that improvisation is not simply about being funny or thinking quickly. It is an ability we already use every day as we respond to unexpected situations, collaborate with others, influence decisions, and move forward without having all the answers.

Together, Sara and Jordana discuss how these principles apply to sales conversations, leadership, teamwork, difficult client interactions, personal growth, and everyday life.

In this episode, you’ll learn:

• Why you are already an improviser
• How to play to the situation you are actually in
• Why rigid scripts can prevent genuine connection
• How to stay present when a conversation takes an unexpected turn
• How to respond rather than react during difficult moments
• Why co-creation matters in sales, leadership, and relationships
• How to learn from mistakes without replaying them endlessly
• Why recognizing what went well is essential for growth
• How focusing on your strengths can improve confidence and performance
• Why play, joy, and humor help us become more creative and adaptable
• How to navigate uncertainty without needing to have every answer

Jordana also shares three boosts for recharging your inner improviser:
  1. Play to the scene you are in, not the one you want to be in.
  2. Make your memory short and your learning lasting.
  3. Co-create with strength instead of fixing weakness alone.
She also shares a bonus reminder: give yourself permission to play.

This conversation offers practical, research-informed tools for anyone who wants to become more present, resilient, creative, and effective when work or life does not go according to plan.

Connect with Jordana Cole

Website: https://ignitedbyjordana.com/
Shiftwell.ai: https://www.shiftwell.ai/
LinkedIn: https://www.linkedin.com/in/jordana-cole-mapp-pcc-a8445a8/
Watch Jordana’s TEDx talk, “What to Do When You Don’t Know What’s Next

Connect with Sara Murray

Website: https://www.saramurray.com/
YouTube: https://www.youtube.com/@saramurraysales
LinkedIn: https://www.linkedin.com/in/saramurraysales/
Instagram: https://www.instagram.com/saramurraysales/

What is Prospecting on Purpose® with Sara Murray?

Prospecting on Purpose is Forbes meets Saturday Night Live - it’s *the* show for everything prospecting, sales, business, and mindset.

As business grows more complex, the biggest opportunities emerge when we learn beyond our own industries. From hospitality and design to technology and travel, this is where professionals come together to exchange ideas, uncover new perspectives, and prospect for business with creativity, authenticity, and intention.

Hosted by Sara Murray, a heart-centric sales champion, each episode helps you raise both your vibes and your game. Sara's playbook is simple - ABAV: Always Be Adding Value. Embrace your authentic self, lean into your unique strengths, and sell the outcome instead of the product or service.

Join Sara each week as she sits down with world-class thought leaders to unpack today's business strategies, mindset shifts, and relationship-driven approaches to growth, giving you practical ideas you can put into action right away.

Connect with Sara: www.saramurray.com IG: @saramurraysales LinkedIn: www.linkedin.com/in/saramurraysales/

Sara Murray - Prospecting On Purpose:
You're listening to Prospecting on

Purpose, where we discuss all things
prospecting, sales, business, and mindset.

I'm your host, Sara Murray, a sales
champion who's here to show you that you

can be a shark in business and still lead
with intentionality and authenticity.

Tune in each week as we dive into methods
to connect with clients, communicate

with confidence, and close the deal

Good morning.

Good afternoon.

Welcome to Prospecting On Purpose Live.

I am thrilled to be joined by
the one and only Jordana Cole.

Jordana, welcome to
Prospecting on Purpose.

Jordana Cole: Thanks, Sara.

I'm still dancing to your
theme music, I enjoyed it.

Sara Murray - Prospecting On Purpose:
We are so happy to have you on the show.

For those who do not know Jordana, I'm
gonna do a quick introduction and then

we're gonna get right into the content.

So Jordana Cole is the founder
of Ignited Consultancy and the

co-founder of ShiftWell.ai,

where she helps individuals and teams feel
better, do better, and see better results

by sparkling behavioral change that
doesn't just stick, but it really spreads.

With more than a decade leading
learning and development and talent

programs across nonprofits and Fortune
50 companies and a master's degree

in applied positive Psychology from
the University of Pennsylvania.

Jordana is a globally recognized
consultant, coach, facilitator, and a

new TEDx speaker with over 350,000 views.

She has featured on countless
webinars, podcasts, and articles

on the intersection of well-being,
leadership, and organizational results.

And she was a standup improv
comedian for over 10 years.

So I'm gonna sprinkle that in as
a core theme of our conversation.

Jordana, welcome, welcome.

Jordana Cole: Thank you Sara.

And hi everybody in Web Land.

Sara Murray - Prospecting On Purpose:
We got Liz.

I see Trenton.

Hi guys.

And I'm gonna just get right into it
because one of the reasons I really

wanted to have you on the show is
this area where I see teams struggle

is 100% in the face of uncertainty.

Jordana Cole: Yeah.

Sara Murray - Prospecting On Purpose:
And if I were to separate

like a rockstar seller.

Between a junior varsity seller,
it's the ability to sit and be

present and be confident leading your
client without knowing what's gonna

take you off the rails like that
is the ultimate form of confidence.

So that's really why your
content really stuck out to me.

Jordana Cole: Yeah, no,
thank you for sharing that.

And you know what?

We are all in different worlds.

We're all in different industries.

We are all in different roles.

We all have different experiences,
but the one thing we all share

in common is we have no idea
what's going to happen tomorrow.

If you do, let us know,
we'll crystal-ball it.

But yeah, we are all facing uncertainty
and that's true of the overall human

experience, but the time that we're in,
it feels more pronounced than ever before.

And those who are able to move with
it rather than against it are those

that are going to be successful.

That's gonna separate the cream
of the crop from the rest.

Sara Murray - Prospecting On Purpose:
And you had a line that really

hooked you right in the beginning of
this concept around improvisation.

I think when people say that they think
improv sketch shows, and you're so right,

we're all just walking around doing things
for the first time ever all day long.

But you had a comment that said,
improv isn't something that you

learn, it's something you remember.

So why don't we start there?

Can you speak to that a little bit?

Jordana Cole: Yeah.

And you just kind of brought it up.

So it's funny when people find out
I do improv, they go to me, tell

me a joke, do something funny.

And that's not what improv actually is.

Improv, if anybody's ever seen Whose
Line Is It Anyway, it's completely making

things up on the spot based on the inputs
that you get and the suggestions that

you get from the audience and based on
what your scene partners throw at you.

It is not rehearsed, it is not scripted.

Then the next thing people tell me
is: I don't know how you do that,

I just can't think that quickly.

And my retort back is, oh, really?

Who's telling you what to say right now?

Because literally that is core
to who we are as human beings.

We are all natural improvisers.

None of us is walking
around with a script.

None of us is walking around
with an instruction manual.

Do we have experiences?

Do we have knowledge?

Do we have skills, strengths
and talents that we call upon

to use in those situations?

Absolutely.

But every single one of us is
literally making it up as we go,

and we're all doing the best we can.

And when you realize that, you remember
that, okay, this isn't something

that suddenly I need to learn a
new skillset, which can be really

scary and tough to do when you're
feeling overloaded and overwhelmed.

It's about tapping into something
you already know and learning

how to use that more effectively.

So seriously, if you take nothing
else from this half hour, just

remember that you are an improviser.

It's been who you've been
since the day you're born.

It'll be who you are
every day here on out.

You just need to own it
and recenter back into it.

Sara Murray - Prospecting On Purpose:
I love that.

And I think a lot of the examples
we're gonna talk about are sales

examples, because that's a big
part of the work that I do.

But your point on the human
experience is improvisation…

one thing that I think is really
powerful to remember is that everyone

has to influence other people.

Jordana Cole: Yes.

Sara Murray - Prospecting On Purpose:
And do that dynamic dance with somebody

else in any role you have, obviously
as a role, as a partner or a parent, et

cetera, but especially in the workplace…

even if you're not a salesperson
listening to this, you still

have to influence your boss.

Jordana Cole: Yep.

Sara Murray - Prospecting On Purpose: You
have to influence executive leadership.

So that's why I'm really
excited about the conversation.

So let's get into some of the tools that
Jordana shared in her TEDx talk, and

we'll link the talk in the show notes.

We'll link it in the
LinkedIn post of course.

But Jordana, you have three boosts
to recharge your inner improviser.

Jordana Cole: Yes, I do.

Sara Murray - Prospecting On Purpose:
So I'd love to go through them with you.

Jordana Cole: Yeah.

So the first one I phrase as
play to the scene you're in,

not the one you want to be in.

So what in the world do I mean by that?

What I mean is we often have ideas,
plans, scripts, whatever it might

be of this is how I'm gonna do X.

And something happens that completely
throws a wrench in that plan, and we

have to figure out how to handle that.

And a lot of times we can try and force
our plan through anyway, or just say the

same thing over and over again, louder,
hoping that'll land the next time.

And often when we do that, it just
creates friction because we're

fighting against the environment,
the situation, the reality that

we're in instead of working with it.

Now, that doesn't mean that you
can't have an ideal desired state.

But the best way to get there is
to actually recognize what's going

on in the situation around you and
adapt to that, maybe letting go of

preconceived notions, paying attention.

And this requires being present—

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Jordana Cole: And outta your head—to
what's there, and building on it

instead of fighting against it.

I think about this in sales all the time.

Objections happen, right?

You're on a conversation with
somebody and they throw out an

objection that you weren't prepared
for, and suddenly the script that

you had in mind no longer works.

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Jordana Cole: You can try and
bring back to your plan, but that

person isn't going to be heard.

And it's probably gonna
stall your momentum and your

success in being able to sell.

Instead of really listening to, okay,
if that person is changing track,

what do they really care about?

And if I don't have something
that I can respond to right away,

and sometimes that's not even the
best plan, because people wanna

be heard, people wanna be valued.

And when you're kind of going at them with
the same thing, they don't feel that way.

So take a step back.

Tell me more about what you mean by that.

Go into their reality and then figure
out how you can work with that.

So that's what I mean by that boost.

And I'm curious, Sara, like when
you heard that and you think about

your perspective in sales and sales
leadership, what came up for you?

Sara Murray - Prospecting On Purpose:
Well, first it was all the trauma

times where I've called an architect
or a builder and then gotten screamed

at because I wasn't expecting
to be yelled at on the phone.

And so I think one of the first
things that came to mind was around…

When uncomfortable conversations
happen with our clients, because that

happens a lot, and I learned from a
great mentor early on that the way

you handle something when things go
wrong gives you the opportunity to

show what you're like to work with.

So kind of reframing the fear
behind getting yelled at by

a client, 'cause it happens.

And your objection handling
example was perfect.

It's funny, just a couple months ago I was
talking to the head of talent development

for a large company and we were talking
about the structures of my sales training

and the framework, and she told me she's
been watching some senior leaders…

So it happens to everyone.

But you have this script that
you're going through and a client

has a question and it's, yeah,
I'll get to that in four slides.

It's like, no, just answer the question…

Exactly your point of being present,
listening and making the other

person feel seen, because a lot
of times you can totally tell when

someone's just on their own agenda.

And you lose any trust because
you're like, oh, this person's

not even listening to me.

What am I doing?

So I love the play to the scene you're
in and accept the reality, because that's

gonna help you solve whatever challenges
right there so you can get back on course.

Jordana Cole: Yeah.

I love what you said, like,
do you want to be yelled at?

No.

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Jordana Cole: But that's outside of
your scope of control in that moment.

That happened.

There's nothing you can do
to change that that happened.

So recognizing like, okay, I'm
in a situation where somebody is

upset with me, accept that—doesn't
mean you have to like it.

Accept it, and what do I do next?

Sara Murray - Prospecting On Purpose:
Right.

Jordana Cole: And if we keep going the
route we were going, we're actually just

gonna cause more upset responses, and
then to your point when you're going by

that script, you are missing information,
you're missing data that's relevant

and can help you be more effective.

Because ultimately that conversation
isn't you talking at somebody,

it's talking with somebody.

And people do not like it when you
try and force them to your agenda

versus keeping them at the center.

Playing to the scene you're in, not the
one you wanna be in, is about recognizing

where they're at, recognizing where
you're at, and building on that together.

Sara Murray - Prospecting On Purpose:
You're so right, because if you

take the time to pause and not get
emotional, which can be hard, and not

say, I emailed you a year ago this
would happen and you ignored me, you

know, that's not gonna help anyone.

So just stick to the facts.

But I like your point on: Being
in the reality together and being

in a conversation with someone,
they're gonna give you the clues

you need to go solve their problem.

Jordana Cole: Yeah.

Sara Murray - Prospecting On Purpose: So
if you can understand where the pain's

coming from, where the objection's
coming from, why you're being yelled

at, then you can go back to your
customer service team and say, Hey.

I know that this is out of the
norm, but you need to understand

this hotel failed their—

Jordana Cole: Yeah.

Sara Murray - Prospecting On Purpose:
Fire safety check because

we didn't ship something.

Having that conversation and
making sure you're aligned with the

client, that you're here to help.

And I think that that tool
dissolves some of that fear.

Jordana Cole: Yeah.

I might skip around to
a part of another boost.

But the piece I'm gonna bring out, which
I think is important with what you just

called out, is this idea of co-creation.

So people often think that
improv is stand up comedy.

You know, the person on the stage with the
microphone telling jokes for 20 minutes.

And it's not, that's scripted.

That is a sole person.

Improv is a team sport.

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Jordana Cole: You're very, very rarely
creating something by yourself on a stage.

Now, I've been in some shows where I have
been, but even in those circumstances, I'm

still not creating it alone because I'm
getting a suggestion from the audience.

Because I'm getting real time feedback
to what the audience is responding

to, because sometimes I'm even
bringing audience members on stage

with me to create things with me.

So you're never ever, in
improv, doing something alone.

If I'm improvising alone, I'm singing
in the shower and my dog is there— not

IN the shower, that would be weird.

Um, but she's nearby.

So that's really important because,
in work or life, we wind up getting

in this kind of, me versus you thing.

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Jordana Cole: I know enough about
sales methodologies to be dangerous.

It's part of my own concerns with
the whole challenger model versus the

solutions model, because that creates
adversary relationships, me versus you.

And what improv teaches you
is we're in this together.

In fact, there's a ritual that improvisers
do before they hit on the stage,

particularly if you're about to jump
out there with somebody you have never

worked with before, where you tap 'em
on the back and go, I've got your back.

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Jordana Cole: So you feel like you're
a part of a team because you are.

And it's: how are we working
together towards the same goal.

Instead of you versus me, how
is it we towards that problem

that you're solving for?

And as somebody who's been on the vendor
side, and as somebody who's been on

the seller side, I can tell you that
when salespeople are coming to me,

thinking about how can we work through
this together and maybe my solution

isn't the right solution, but maybe
I have a resource I can give you, or

maybe I can connect you to somebody.

Those are the people I come back
to and find later, even if I'm not

working in that organization anymore.

Because it was a sense of we, and
that idea of co-creation is also

with the resources around us.

I know that a lot of times we kind
of feel insular in our own work,

but we're not on islands alone.

There are people that we can
learn best practices from.

There are different people who are really
great at the things that we struggle

with, that we can ask for their advice
or we can even delegate so that we're

working together to be successful.

But that requires taking the step back
and remembering that you are gonna be more

effective when you work in partnership to
co-create versus doing something alone.

Sara Murray - Prospecting On Purpose:
And that is so important for B2B

sales because a lot of times in a
B2B sales environment, you have a

mutual client of the end consumer.

And so I feel like I love this idea of
the team sport and co-creation because

you're aligned with your buyer…

I'll use a hotel example.

If I'm selling a product into a
hotel, the guest is their client.

The guest is also my client in many ways.

So if you can make sure that your
conversations, your messaging is

around that concept of co-creation,
how can we together create

the best guest experience…

you're gonna stand out from the
other run of the mill sales guys.

Jordana Cole: Yeah.

And it takes the pressure off of
you to have the answer because

when you're co-creating, you're
building on it together organically.

And that's also when the person
gets on board themselves.

Sara Murray - Prospecting On Purpose:
Yeah.

Jordana Cole: That can be so powerful.

Ooh, I see.

Sara Murray - Prospecting On Purpose:
Mark just threw up a comment: get a

question you can't answer, don't do
it like the past boss told me, make

up an answer and then circle back.

It's gonna ruin your credibility.

And you're right.

Nobody knows what they're doing
half the time; it's not weird

if you don't know something.

And I think we need to give our scene
partners, our clients, our prospects, a

little more credit that they're going to
understand if we don't know something.

Great input, Mark.

So Jordana, let's go to your second boost.

What's next on the agenda?

Jordana Cole: Okay.

So the next one is make your memory
short and your learning lasting.

Sara Murray - Prospecting On Purpose: Hmm.

Jordana Cole: So what do I mean by that?

It is so easy for us to nitpick.

I like to joke that in a world
of social media, we see other

people's highlight reels, and all
we do is play our blooper reels.

Over and over and over again.

And look, I'm gonna go psychology
nerd on you for a second.

There's an evolutionary basis for
this, and we have a negativity

bias in our brains because it's
what has set us up for survival.

But what we needed to survive in
the times of caves and creating

fire is not the same thing that we
need to survive in the day-to-day.

But that instinct is still there.

So we tend to be hypercritical
to ourselves in a way that we

would never be to anybody else.

And in a way that nobody else is to us.

And , whether it's you watching yourself
on video or listening to a call or going,

oh, I was gonna say this and I shoulda,
and I coulda and I woulda, nobody knows

what's in your brain as much as you do.

And what happens in uncertainty.

When you catch yourself in those
moments in the moment, improvisation

is all about this space.

I call it the space between, the we space.

When you're up here, you're not
there anymore, you're no longer

present, you're shut down.

So if you're going, oh,
why didn't I do this?

Why didn't I do this?

You're not listening.

You're missing something
that might actually be really

valuable to build on together.

You're distracted, and the person
on the other end can feel that and

can know that, and they're gonna
believe that that's because you don't

care, or that's because of them.

'cause we make up our own stories and
not because you are beating yourself up.

So in the moment, let it go.

It's not important.

Refocus on what is important, which
is co-creating with the people with

you, and building on what's there.

Now, I say make your learning
lasting because it's not

about completely ignoring.

It is about learning from those moments.

And when we take a little bit of a
break from those moments, we can come

back to it with more of a curious
and a reflective and a thoughtful

stance rather than an emotional one.

We're not kind of feeling it so raw and
you can actually treat it like, imagine

you were a different person watching this.

What would you notice?

What would you say to yourself?

And what can I take away from this that
I can learn from, nitpicking what's

the key lesson on something I can do
differently, similar, better next time?

And how do I integrate that?

And it's also not just about the
stuff we do poorly, and this is where

we have to train our brain because
we focus so much on the mistakes.

What did I do well?

What did I try that maybe it didn't
work out, but I could be proud

of for putting the effort in?

What's a small area of progress?

Maybe I didn't get the outcome I wanted,
but I was less comfortable talking about

this in my last call than I am in this
one, and I can feel the momentum in that.

What did I do to get there and how
can I build on that moving forward?

That's what learning looks like.

It's not critiquing.

It's applying.

Sara Murray - Prospecting On Purpose: Wow.

I mean, I had like four different, huge
takeaways from what you just rolled out.

I wanna hit on two.

Jordana Cole: Yeah.

Sara Murray - Prospecting On Purpose:
One is this concept of being in your own

head in the me space versus the we space.

In my workshops, we talk about
the value of using people's

names and remembering names.

And in my opinion, the reason
why people are bad at remembering

names is because they're crafting
their own introduction in advance.

Or they're trying to listen to
your introduction thinking, does

this person add any value to me?

And then we don't have space to retain
the other person's name, and it's so rude.

So one of the things we talk about is
removing the language "I'm horrible

with names" because it's showing
you don't care about their identity,

their culture, or their humanity.

So it's really important, and I
appreciate that you're giving us some

psychological language behind it too.

The other thing that was a big aha
moment for me on number two, make your

memory short and your learning lasting…

I also went to things we did wrong or
things we could have done better, and

we would try to reframe mistakes as
learning opportunities or teachable

moments, but I love that you're giving
us permission to look at what went right

and really learn from what's working too.

So that's a great reminder.

Jordana Cole: Yeah.

In fact, research suggests that's
the best way to be effective.

If you think about it, for anybody
who has a kid, or has a kid they love

in their lives, what happens when you
tell a kid: don't hit your sister?

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Jordana Cole: First off, you've
put that in their head already.

And then second off, you've told
them what not to do, but that's

not the same thing as what to do.

The absence of what not to do
doesn't create the right behavior.

So, okay.

You said don't hit my sister,
I'm just gonna kick her.

Because you didn't say,
don't kick my sister.

Sara Murray - Prospecting On Purpose: Mm.

Jordana Cole: And the way that we get more
of the right behaviors is highlighting

the right behaviors when we see them.

Buddy, you know, great job in sitting with
your sister and reading a book with her.

Great job in cleaning your room.

Like how do we keep that going?

And the same is true with adults.

What are the practices that are working?

Those are the things that get us
the results, not the removal of the

things that are hurting the results.

Sara Murray - Prospecting On Purpose:
That is brilliant.

In our earlier example that I shared
about getting yelled at by clients…

It took me a while to get comfortable with
that feeling, and I did have a mentor.

I referenced it saying,
what are the facts?

Just state the facts.

So sometimes the fact might be, I emailed
you a year ago that this was gonna happen.

You're not gonna say that in the moment,
but if you just stick with the facts

and that is just one example of learned
behavior from me on handling conflict.

And I never thought to give myself like an
"atta girl for that, way to go, Sara, that

was the right behavior moving forward."

So I love that you're giving
us these tools and language.

Can we go to the third boost?

Jordana Cole: Yeah.

Before I do that, I just wanna
hit on even what you just brought

up about remembering names.

That's a right behavior, and building
habits takes time and it's hard, so

you're not gonna remember a name each
time, but if the next time you go to

an event, you remember one name…

Our tendency is to go, well look
at all these other names I forgot.

No, celebrate that you remembered that
one name and you used it, because that's

progress and that's how we build momentum.

So there's opportunities
for this all the time.

Sara Murray - Prospecting On Purpose:
Love it.

Jordana Cole: So this is actually
a nice tie to the third boost.

So the third boost has two layers
and it's co-create with strength

instead of fixing weakness alone.

So we already hit on
the co-creation piece.

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Jordana Cole: I'm gonna
hit on the strength piece.

Again, psychology nerd.

The way our organizations are structured,
the way our performance reviews are

structured, the way our report cards
are structured is, we are conditioned

to fix our weaknesses, but the research
shows that we are gonna be much more

effective when we focus on our strengths,
because we have more energy, because

it's where our talents innately align.

So we're more authentic to who we
are, and because it actually leads to

better satisfaction and well-being.

I throw in some stats from
Gallup in my talk and, yeah.

Thank you, Liz, for sharing.

Ugh, right?

You shut down when you have a leader who
focuses solely on what didn't go well.

When it's (this) much of the time, rather
than the 99% of the things that are great.

And that's true with how you see yourself.

Instead of focusing so much on what
you don't do well and who you aren't,

focused on what you do do well.

And when I started improvising, I
talk about this in my talk, I had

this vision of who a great improviser
was, how they behaved, how they acted,

and that wasn't my natural talent.

And you come into a new role and you get
hired and you've never done it before,

and you see somebody who's the model
and you try and be like them, but then

you struggle because that's not you.

So years ago I managed a client success
team, and my team was moving into more

of an account management role where
they were becoming more sales oriented.

In the client success role,
they were more consultative, in

increasing adoption and retention,
and then a little bit of upselling.

One of my team members came to me and
said, I'm really scared about moving

into this sales role because I now
have a target that's my goals that I'm

responsible for, which is a dollar to
bring in, where I'm used to just being

like client satisfaction and retention
rates, and I'm not super competitive,

and that's not what drives me.

And I said to him.

If you try and do that, you're going to
fail, because that's not who you are.

Here's who you are.

You are an incredible
relationship builder.

You deeply get to know your clients.

You seek to understand their pain points.

You do research on what's going
on in their organization, and you

reach out to them proactively.

You reach out to show that you care.

You remember things about their
family, their lives, et cetera.

I said, if you lean on that.

The numbers will come, because
that is who you naturally are.

But if you focus on the outcomes
and the numbers at all costs,

you are going to struggle.

A year later, he won the
Salesperson of the Year award.

Sara Murray - Prospecting On Purpose:
Amazing.

'cause he leaned on his
strengths, and I mean, we love

relationship salesmanship here.

So I love that you shared that example.

Jordana Cole: Yeah.

And so I'd encourage you to think
about what are the strengths that

you have, and if you're not sure,
where do you feel energized?

In what stage of your work
and what stage of the process,

what do you like to do more of?

Where do you focus your time and energy?

If you could spend more time
doing X, what would it be?

What do you care most about as a
person and what's feedback you get

from others about things you do
really well or they admire about you,

that you might not see in yourself.

Sara Murray - Prospecting On Purpose:
Mm-hmm.

Agreed.

Well, let's recap the top three
boosts, if you don't mind.

Jordana Cole: Yeah.

Okay.

So, play to the scene you're
in, not the one you wanna be in.

Make your memory short
and your learning lasting.

Co-create with strength instead
of fixing weakness alone.

Sara Murray - Prospecting On Purpose:
Amazing.

And do you have a bonus
boost for us by chance?

Jordana Cole: Oh, I do.

So the last one I have is give
yourself permission to play.

Uncertainty comes with a lot of emotions.

And oftentimes those
emotions can be negative.

They can be fear-based, they can
be anxiety, anger, frustration,

and the best way to get out of
that is to insert a moment of joy.

And it's free.

It doesn't have to be this big
elaborate thing, that I'm joining

this team or I'm going to this event.

We can create moments of joy through play
in all aspects of our life, and again,

psychology nerd, when we are in threat
response, we get that tunnel vision.

We get super protective.

We hit struggle to regulate
our own emotions, and we can't

see options or opportunities.

Our view narrows.

When we insert joy, play,
pride, humor, laughter…

We suddenly broaden, we're more open.

And that's how you can be creative
and innovative, and you can hear

different things when you're
working with different people.

Play in the way that's authentic to you.

For some people it might be telling jokes.

For others it might be coming
up with a competition or a game.

For others it might be exploring something
new, going outside with your dog, getting

goofy with their kids, creatively writing.

There's doing a puzzle,
building something.

There's a million different
ways that we can play.

And if you bring more moments of
that into your day, you're gonna

feel energized, lighter, and more
creative, regardless of what's

happening around you, because we can't
control that, but we can control this.

Sara Murray - Prospecting On Purpose:
Oh my gosh.

I love that.

Permission to play and permission
to find joyful moments.

And I would say, Jordana, our conversation
today is definitely one of my joyful

moments, of my Friday and my week.

So I'm so happy you were able to join us.

Where can people follow along
if they wanna learn more

from you or connect with you?

Jordana Cole: Yeah.

So please, first off,
check out my TEDx talk.

What to do when you
don't know what's next.

Like, comment, share.

I'd like to help as
many people as possible.

I'm super active on LinkedIn, so find me
here, connect with me, send me a message,

let me know what resonated with you.

I regularly post things, about work,
about leadership, just thinking

about different things in the world.

And those are the two best
places to get in touch with me.

Looking forward to hearing from everybody.

Sara Murray - Prospecting On Purpose:
Well, I think Jordana is brilliant and I

appreciate that you can combine brilliance
with play and creativity, and I think

we all need more of that in our lives.

So thank you so much for taking
time to come on the podcast.

I will link everything that you shared
in our show notes as well, for when this

is repurposed for the pod and for those
who joined live, thank you so much for

the engagement and for joining live.

This was such a fun way to
spend the Friday, Jordana.

Jordana Cole: Thank you
Sara, and be well, everyone.

Got your back!

Sara Murray - Prospecting On Purpose:
I got your back!

All right, I love it.

Take care and talk soon.

Thank you so much for listening to
the Prospecting on Purpose podcast.

If you loved what you heard today,
subscribe to the podcast and

please rate and leave a review.

For more info on me or if you'd
like to work together, feel free

to go to my website, saramurray.com

On social media, I'm usually hanging
out saramurraysales Thanks again for

joining me, and I'll see you next time.