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A podcast that explores how AI is transforming careers, businesses, and industries. Hosts Greg Boone and Erica Rooney deliver real-world use cases and actionable AI strategies to help professionals stay ahead of the curve.
Anne Gary: I think that human piece is
gonna be like a differentiator and that
human connection is never going away,
which I guess is why I'm not really
concerned about my role personally,
like being replaced or whatever.
You know, kind of common misconceptions.
But, um, I think the ability to,
to make sure that we are still
connecting with members is.
Is this just gonna be
more important than ever?
Greg Boone: AI isn't the future, it's now.
And whether you're in hr, sales,
operations, or leadership,
the choices you make today.
We'll determine whether you
thrive or get left Behind.
Erica Rooney: Our guest today
is Anne Gary, someone who brings
heart honesty and a grounded
perspective to every conversation.
She's not here as an
AI expert though y'all.
She's here as a human being asking the
same questions that so many of us are.
What does it all mean for me, for my
work, and for our collective future?
So let's go ahead and
dive into it and welcome.
You are in healthcare.
Tell me a little bit more about
you and what you're doing.
Yeah.
Anne Gary: Thanks for having me.
Um, yeah, I guess I would say
too that I'm excited because
to be here, I am in healthcare.
I am not an AI expert by any
stretch, um, as you mentioned.
But I think that's what's so
cool about the space is like
there's room for everyone to be
taking place in the conversation.
And it applies to all
sectors and all industries.
And so.
I think maybe some of the conversations
that you've had on previously
might be a little bit different.
Right.
But each like lens I think is something we
can all learn from and hopefully like be a
space where people feel like they can jump
into the conversation to wherever their
knowledge or experience kind of takes 'em.
So, um, as you mentioned,
I'm in healthcare.
I have been for about.
Eight years, um, in the payer space.
So, um, a large insurer in
the state, one of the largest.
And, um, I specifically work
with our Medicare members, so
working on, um, member engagement.
Education.
Um, and a lot of my work is
face-to-face with our members.
Also with prospects, but not as
much, um, not as much in the prospect
space, um, but really helping our
members understand their plans,
understand their benefits, helping
them navigate a really complex system.
I think our healthcare system as
a whole is obviously very complex,
but Medicare specifically and, um,
I'm working with an audience that.
What I think I love about this
audience is it's a wide range of folks
who are pretty tech savvy, right?
Some are like very into the fitness app
that we have and very wanting to like
track their, uh, track their doctor's
appointments and earn rewards for that.
And then some don't want
anything to do with that.
They just want to talk to a person.
They want to, um, have me coordinate
like their care management with
our case managers directly.
So it's a cool spectrum of
folks who are like adopting some
technology and some who are not.
And so all along the way, my role is
to ensure that they're understanding
their benefits and ultimately
making like healthier decisions.
So.
Erica Rooney: I will say, as a HR
professional, the most questions
that I get are around benefits.
And then secondly, around that age
when people start to become eligible.
Yeah.
And they're like, what does this mean?
What do I supposed to do?
Where do I go?
And they are so just overwhelmed by the
amount of things they need to do and know.
Yeah.
So I love that you're in
this space and helping them.
How are you envisioning ai.
Helping or maybe even hurting, right.
That population when it
comes time to understand.
Anne Gary: Yeah.
Um, I think a little of both.
Um, I don't think in the hurting
sense that I'm not, like, I'm
not personally afraid of it.
I don't think that it's going
to like replace me personally.
What I am concerned about, I would
say for our, our member population
specifically, is some of the.
Uh, kind of Ill intended things around ai.
I even, um, we have a program
called, uh, member Ambassadors.
They are current, um, MA members,
so Medicare Advantage members, but
they're also part-time employees.
And so their job is to go to community
events, support our sales team,
et cetera, and be basically like
a walking testimony of the plan.
So they're essentially engaging
with their peers and saying.
Hey, I'm, I've been on Medicare for
two years and this is my experience.
Or, yes, I needed to use that supplemental
benefit after I got discharged from the
hospital and here's how that worked.
So they are like a, a face-to-face
walking testimony for the plan.
Um, and they even came to us and said,
Hey, a lot of us are getting these calls.
We're not sure if they're AI calls.
We're not sure, like, especially
around the time of open enrollment,
there's, are we getting scammed?
So.
I think this population has a lot of
questions around, am I getting scammed?
Is someone trying to
like, get my information?
Um, so I think it'll be critical in my
role to be that person who has a good
understanding and is able to say to
them like, what is true, what is not?
Um.
How to navigate that a little bit.
So I think they'll be looking to people
at the plan who are experts enough to
like walk them through maybe what are
some of the upsides and then what are
some things to kind of steer clear of,
Erica Rooney: right?
Because again, AI does not
know your preferences and when
it comes to your healthcare,
there are a lot of preferences.
Yeah, yeah, yeah.
That go into that.
So that was an incredible answer, but.
In your work, right?
With all of this face-to-face that you
have with people, especially with what
you do, being so personal healthcare,
how do you see human connection evolving
as AI starts to play a bigger role?
Anne Gary: I would say it's, I
guess kind of two angles for that.
Me, like professionally and then as I
think about my work with our members
is it's more important than ever and I
think from a. The kind of professional
standpoint that you need to be more
confident and more able to articulate
like what you bring to the marketplace
and what your role is than ever before.
Because I think that human piece is
gonna be like a differentiator and that
human connection is never going away.
Which I guess is why I'm not really
concerned about my role personally,
like being replaced or whatever.
You know, kind of common misconceptions.
But, um, I think the ability to.
To make sure that we are still
connecting with members is, is, is
just gonna be more important than ever.
I think though, um, there are gonna be
ways that we can definitely make that
more efficient and, um, some other systems
I think that could probably improve.
But that face-to-face human connection
is, is I would say never going away.
Yeah.
Erica Rooney: What about any kind
of like concerns that you have
for Medicare eligible communities?
When it comes to misinformation mm-hmm.
We all know that there
are the black boxes.
There's just totally wrong information,
things that aren't even true.
And then we have a community
of people who I would say many
are in a vulnerable state.
Yeah.
Right?
Yeah.
And they're, they're trying
to figure it out and they are
just assuming what they are.
Getting back is true.
How do we protect these people
without overwhelming them or
completely scaring them away?
Anne Gary: I think, I think there's
gonna be a need for education.
Um, you know, right now a lot of
the education I do is specific to
their plans and their benefits.
I think there's gonna be a need for
education around AI as a whole, which
means going out into our communities.
We are very, um, county based.
And so it's kind of like a ground game
that can be a little bit of a slog.
It can be a little bit time consuming.
Um, but I do think it's going to be like.
Probably programming specifically
around AI and getting into these
communities, getting into these like
pockets of, um, whether it's like,
you know, communities 55 plus where
you have a lot of older adults kind
of living together, socializing
together, sharing information together.
Um, but I think, I think we are
gonna have to probably develop some.
Education where we are going out into
our communities and really like getting
face to face with members and prospects
and telling them about what is true,
what is not, how to identify what is not.
Um.
Things like that.
So
Erica Rooney: that's what I find to be the
biggest thing when it comes to healthcare.
And I've got a lot of aging parents
and parent in-laws and they'll come
back with whatever their ailment
is and they'll show me something.
And I remember just the other day I was
like looking at this thing and my family
member was telling me they were gonna
invest maybe a couple thousand dollars
'cause it wasn't covered by insurance.
And I'm flipping through this book
that this person had given her.
And it's like Wikipedia.
Citations.
It's no real research.
And I was like, what,
what makes this credible?
You know, but so it's not, yeah, knowing
what, how to, how to differentiate
between what's real and what's not.
So I love that you include that in there.
It's not just how do we use the
tool, but how do we differentiate
the information it's giving us back?
Yeah, yeah.
Yeah.
I think the
Greg Boone: education piece too.
Yeah.
I didn't mean to cut you off, but the,
the education piece is critical, right?
Part of the reason why we started this
show, and we call it ai, voice of victim,
there's gonna be so many people that are.
Are uneducated as it relates to what
is true, what is misinformation.
Yep.
What is a deep fake, right.
And I was, you know, seriously
and jokingly, I tell people
all the time, from a cold email
perspective, there's two forms.
There's scam and spam.
Right.
And trying to differentiate.
But what is different is something,
you know, your own newsletter,
your own community, your own
kind of interactions, right.
It starts with education and the literacy
because people don't understand, you
know, the analogy I use nowadays is that
it's more like, uh, learning to type.
Back in the day when folks used
to have to learn to type using
AI was like learning to type.
And the reason why I say that it's
gonna be a part of every product,
every solution going forward, right?
It doesn't matter if you're in
healthcare or if you're in retail.
Doesn't matter what apps are coming out or
what products they're all gonna have, uh.
Some level of AI embedded and if you don't
understand how to type or communicate
with the machine or understand what a
hallucination actually looks like, yep.
Or how to validate, right, how to cite,
you know, to Erica's point, you know
where this is actually coming from.
You're just gonna be at a
disadvantage and it doesn't matter
your age, it doesn't matter your.
Demographic.
I have friends, you know, I have folks
that are younger than me that send me
stuff and I can tell right away I was
like, Hey man, I don't think that's real.
Yeah, this seven foot four football
player that's 300 pounds and
3% body fat doesn't seem real.
Yeah.
Well let me just, you know,
and his name was La Pancake,
Anne Gary: but LA Pan, that's because
you feel confident in knowing.
Greg Boone: Exactly.
Anne Gary: So if you take someone who's
maybe unsure about a complex medical
system, or they're unsure about if
they qualify for Medicare, if they're
unsure about seeing a certain provider.
Then all of a sudden it's a little
harder to maybe say, Hey, that's fake.
So I think like I'm
viewing my role a lot as.
Educating our members almost
in like a teacher role.
I've never thought of
myself as a teacher, right?
But they have to have a good
understanding and a good knowledge.
And also knowing at the end of
the day, like, call, call us,
call our customer service team
if you really have a question.
But they, you know, educating.
And then to be able to do
that, I have to have a good.
Understanding, which is sort of where
I am right in this place where I feel
like I've dipped my toe in, but I'm
not an expert and now I'm gonna have
to like quickly kind of run to catch
up to be able to educate others.
So that's where I feel like I'm
sort of in this like gray spot here.
But
Erica Rooney: very interesting.
I love talking to non-techie people about
AI because I'm also a non-techie person.
I joke about this all the time.
So I wanna know, did you start
noticing it more in your personal
life or your professional life first?
Anne Gary: Probably
personal and in what way?
Um, I think mostly just in
like various friends who were
dabbling and trying things out.
Um, my husband's very into
just like trying out new things
and he'll play around with
things just to see how they go.
And, um, I think for a little while,
like a little while I thought,
well, I'm not on the IT team, so
that doesn't really apply to me.
You know, that's no longer.
Like that's not gonna work any longer.
Um, but yeah, probably mostly
personal, just kind of poking
around seeing what there was to do.
And now it's definitely morphed
into like a little bit of both.
Yeah.
Greg Boone: Walk.
Oh,
Anne Gary: you
Greg Boone: go ahead.
No, I was gonna say, we say though,
one of the things you called out,
and I see this a lot, is that.
People will trust someone
else that they trust.
Right.
And so someone that you trust
introduced this to you, so
there was a safe zone Yeah.
For you.
Right.
And then because you use it
more in your personal life.
You know, I just put a post out yesterday,
we were talking about how we were doing
adoption here at Walk West, and we always
say we do three things, make it personal,
make it fun, make it safe, right.
And sometimes in your own
environment or at home, that's
where it's most easily personal.
Fun and safe.
Now we have to flip that and like how
do we bring that into, you know, to your
company and to your organization, to
your team, your AI council, whatever.
The one thing I just wanted to take
a quick step back was, you said
something, um, a second ago, which is.
AI doesn't necessarily have to replace
you because you know all the expertise
around Medicaid, Medicare, all the, it's
way easier to take someone that knows
their, their craft or their skill and
apply some AI literacy than it is to take
an AI expert, drop them into something.
That they do not know or understand.
Right.
I do not know or understand.
I don't understand difference
between Medicaid, Medicare.
Yeah.
All these things.
I don't understand.
You can ask Erica.
She was, I used to prompt
her and I would ask her.
I was like, Hey, how
do I sign up for this?
Yeah.
How do I change my daughter's?
Uh, yeah.
You know, date of birth is not correct.
What do I do?
Like all the panic.
Yeah.
You know?
Yeah.
So anyway, I just wanted to call that out.
Erica Rooney: No, I love that.
But I wanted to go more into your
personal, like realm where you start
experimenting, when you started
branching out, when you started going
deeper, and then like, what do you
think your next steps are gonna be?
Ooh.
I know, I, I'm like making
you plan this out because.
I'll tell you all you think real quick.
Yeah.
'cause when I think back on my AI
journey, I ignored it for a while.
Just like I, I thought I wasn't
like, I don't know how to
apply this in my real life.
Like I don't know that
I'm really gonna do it.
But because I roll with a lot of people
who are very ambitious, they really
told me, and this is that trust who
you trust thing that Erica, this is
gonna be how you save a lot of time.
And as soon as I started recognizing
that and playing with it more,
I really started using it in my
business ever before I started
using it for more personal reasons.
Yeah.
But that was my journey.
Anne Gary: Yeah.
I mean, it's so appealing to think, right?
Like, can I be 20% more productive?
Who doesn't?
Hell yeah.
Want that?
Yeah.
Well, you know, no one I
roll with doesn't, you know?
Right, right.
Um, so I think almost how can you ignore
that when you look at some of that, um.
I guess where I struggle a little
is, especially in our workplace, like
member data, claims data, things like
that is so highly protected and needs
to be so secure that I don't feel like
there's a lot of space for me to sort
of take a lot of risks or make mistakes.
Like I cannot make a
mistake with member data.
I just, I just can't.
Um.
But I do like to see if I'm like rolling
out a new program or if I am, you know,
pitching a new program that I think
will be beneficial for our members.
How can I get that done
basically in two days?
Whereas before, it might've
taken me like a week.
Now, that's not to say I don't have
to still go through the steps of
like talking to other stakeholders,
getting buy-in, having those
conversations that can't be replaced.
But I think some of that
other work that can get like a
program to launch could be done.
In like a quarter of the time.
Absolutely.
Uh, we
Greg Boone: tell people all the time, I
mean, it is very credible to see 20 to 40%
productivity gains in almost any knowledge
work position that you're, you're in.
Right?
And I think part of the challenge is
people have not, you know, there's
been people through software automation
and other things trying to, you know,
uh, you know, outline productivity
gains and it was never credible.
Right?
And so now you have this thing.
That seems like a black box.
It seems like this invisible hand,
and people are incredibly saying it's
going to make them more productive.
But then they're saying, wait,
if I'm that much more productive.
Will this replace me?
Right?
And that becomes that kind of chicken
and egg and that kind of challenge.
The other thing I would say is that one
of the things that's very interesting
to me was I am a hundred percent for,
you know, securing and, you know, being
safe around data, PII or hipaa, all
the, the different types of, of data.
What is interesting to me is that
you're starting to see healthcare
companies and others actually
using AI to validate and go behind.
The human, because the people don't, the,
I'll say the quiet part out loud is humans
mess up more than AI a lot of times.
Right.
It's just we have a higher bar for
technology than we do for humans, right?
Yeah.
And so that's a joke, like human errors,
Anne Gary: okay, that was a mistake.
A a a technology error
is like, oh, oh yeah.
Something that word.
Yeah.
But to the, but to the
Greg Boone: person on the other
end, there is no difference.
To me, I don't, if you told me that
my healthcare, I lost my healthcare
because it was a human versus a
machine, I don't give two shits.
Yeah.
Result, outcome was the outcome.
You the result.
Right.
The result.
And that's the reality of most
businesses, no matter what organizations,
whether you're a member or you're
a customer or a client or partner,
the reality is, the outcome is what
you know the consumer is expecting.
Yeah.
And so that's the fine line that
people are gonna have to balance.
Right.
How do we get to that outcome or not?
Erica Rooney: Can I get on
my soapbox for a minute?
Greg Boone: Soapbox time.
Is this a new section?
Are we doing a new section here?
Soapbox.
So Erica soapbox,
Erica Rooney: is that
a Oh man, Erica Soap.
Hashtag Erica.
Erica Soapbox.
So on LinkedIn today, there was a post
from a very powerful woman who was the
founder of a company and she had posted
some, I'll call it like hashtag AI hate.
Right?
Okay.
About how it doesn't create.
Original copyright anymore.
And that she gave it all sorts of
parameters, like don't do if this, then
that, and like don't list it in three
bullets and basically in an attempt to
break the system, you know what I mean?
And so AI was messing up or not giving
her the exact output that she wanted.
And so she writes this post and is
basically like, this is why AI suck.
But my problem with this is then everyone
else jumps on that bandwagon to be
like, oh yeah, it's terrible, da da, da.
So I got in there and I commented
and I just said, yeah, sometimes.
Sometimes it messes up and it's
not perfect, but like neither are
we, and we still have to read it.
We still need to make it in our
voice because there is no technology
that will ever be able to replicate.
Your unique voice and perspective
and you know, like we have to
accept that that's what it is.
And stopped expecting this machine to have
the most highest standards at all times.
And I can't tell you how many private
dms I got just in the last couple of
hours of people saying thank you for
being positive on that post and for
saying that because like, yeah, I wonder
Anne Gary: what was the point of her?
Erica Rooney: Just trying to
say like this, probably the
Greg Boone: bottom is just,
uh, if you wanna buy my AI
literacy services, click here.
Like that's, I think
it was just a moment of
Erica Rooney: frustration, honestly.
Yeah, I think someone took to social
media and a moment of frustration.
Obviously you'll be able to go to
my LinkedIn and figure all this
out, but what it does is it then
creates, of course, that negativity
spiral where everybody jumps on and
it blows that one maybe mistake up.
Anne Gary: He'll I don't know about.
I don't have the time to be
trying to make it do perfect.
Gimme the wrong I like.
Right.
I'm using it for the opposite.
I'm not spending
Erica Rooney: my time making it.
But here's the thing too, is, so after I
commented on that, I was reading through
some more of her comments that she had
replied back to other people on, and so
many of them were like, oh, well I love
using it for ideation and I love using
it for critical thinking and you know,
helping me work through complex problems.
And I thought, okay, so in the exact
same post, you're talking about
how amazing it is for other things.
That is exactly how humans are.
Nobody is going to come to me and ask
me to design the perfect pivot table in
Excel because that will take me hours.
But they will come to me with a people
problem that I can solve in minutes.
You've gotta use it for, for what
it's capable of at this point in time.
And so this is kind of like my voice
or victim thing where it's, we're
at a time where it's so easy to sway
people, one or the other, right?
Because there are people who are very
scared and people who are very helpful.
Anne Gary: If that was
the first time someone.
Maybe they've used AI one
time or something, and that's
the first thing they see.
It's gonna That confirm,
Erica Rooney: yeah, it's gonna
confirm to me that AI is useless.
I should not use it for
copywriting Like this bias.
Bias that they already had
that is then confirmed.
Exactly.
Yeah.
And you
Greg Boone: started to live
in that echo chamber, right?
Yeah.
Yeah.
And you create that safe space.
I used to tell Eric, I said all
these, Hey, I got you folks.
AI is gonna get you.
I was like, if you spend all your time
trying to figure out what it can't do.
You're gonna find out.
And I think what it does to, to your
point, right, it just creates that
echo chamber and these people are
willingly gonna walk off a cliff.
Yeah.
Right?
And I always use the same hyperbole and
I, I say, look, you're not gonna stop
AI and it's always gonna keep advancing.
I said, you have a better
chance in reaching it to the
sky and turning the sun off.
I said, if you believe you
can do that, then sure.
I was like, but we need to understand
how to type, understand how to type.
I mean, talk to the machine.
Right.
It's the human machine collaboration.
It doesn't matter.
It didn't get that
thing right or whatever.
I always tell people, Eric and
I were talking about something a
while ago and I said, I guarantee
you I could go trace back where I
think it was something about Africa.
I can't remember.
Something.
Uh.
You know, something came up and
it cited something and you're
like, this company never, oh.
Erica Rooney: This was when I was
comparing and contrasting a local
Raleigh client with another US
client, and it stood my client out as
having the unique value proposition.
She had a large base in West Africa.
Oh.
So obviously I know that is not true
and that's what I was sharing with
Greg Boone: you.
Yeah.
So the outcome was not true.
But what I was saying was I
bet you I could trace back the
origin as to how it got there.
Right?
Oh, for sure.
Like, and, and sometimes
it's on us, right?
Sometimes I'm reminded, and
now, especially with chat, GPT
and others having this like,
uh, memory function, right?
Yeah.
It'll remind me of
something I said and did.
Right.
But I could fi I forgot about it.
It was months ago, but then it.
Just injects it into the thing and
you're like, oh, that's not right.
And it was like, well, you told
me this three months ago, Greg.
Anne Gary: Yeah.
Greg Boone: Like, you are the
one that didn't get it right.
We're put it, we
Anne Gary: very quick to, uh, paint that
picture different differently in the Yeah.
Like rewrite history.
We always
Greg Boone: say, Hey, I will reveal you.
Right.
And that's one of those things.
So
Anne Gary: revisionist
history a little bit.
Yeah.
So you talked a hundred percent.
You've talked about using chat, GBT.
Do you use any other AI tools right now?
I don't, but I should be.
That's, that's sort of where I am.
I think this.
Feeling of like a little behind, um,
I mean like co-piloting nothing
but nothing like, um, so yeah.
All the
Greg Boone: foundational pieces.
Yeah.
Anne Gary: Basically very, right.
Greg Boone: Yeah.
But that's the point that when
I say, when I say typing, right?
How you communicate with all of
these tools and the ones to come out
are gonna be the same way, right?
Right.
So, and I tell people, and
you're not alone, right?
There's a lot of folks, I know folks
that call themselves AI experts
that don't know half the tools
that we use to do work every day.
And I'm just like, Hey man.
So you're an expert at that one thing.
Yeah, that one tool, right?
Versus be more of an expert in how
to communicate with the machine.
'cause there's tools for, we use tools for
like gins, spark, and Gamma for producing.
You know, these beautiful decks
and presentations we may use.
Uh, I use Suno to make music.
We'll use Gemini, uh, for
a lot of different things.
I do a lot of deep research, right.
Uh, VO three, Gemini for video.
There's just so many tools.
Yeah.
But the fundamental way you communicate
is the same across all of them.
And that's why I use
the analogy of typing.
It's not any different.
You're just gonna tell it what you want.
Use lovable or hugging face or
whatever to create web apps.
So there's just a lot you can do.
Erica Rooney: Yeah, yeah.
Yeah.
And I would say too, like as a little
user tip for our listeners here, like
if you're not sure what your tech stack
should be, start thinking about like,
what are the problems I need to solve?
Because let's be clear, like he just
named a ton of different things.
Some people might hear that and
think, oh my God, I've gotta
run out and learn all these.
I I have never and do not plan
on logging into Suno right now.
It, I'm not, I'm not trying
to make some songs do it.
I'm not trying to play
around with making music.
Okay?
I got two little kids at home.
They make plenty of noise,
so don't worry about it.
Right?
So think about the, the
problems you want to solve.
So for me, I do a lot of deep
research for podcasting and for
different articles that are right.
So tools like Perplexity or the deep
research in any of the big AI models.
Yeah, would suffice.
Yeah.
Yeah.
I also find note takers to be extremely
helpful when I am having meetings on
Zoom, or even in person because it
captures more information than I can
write down, and then it translates it
very quickly into like, Hey, here are
the action items that need to come out.
Here's who's doing what.
So that works well for me.
And then I like to use chat
GBT for the copywriting that
that very person was hating on.
Anyways, but like that's
what works for me.
I know there's so many others out there
that I could explore, could dip my
toe in, but I also feel like I kind of
wanna just be patient a little bit, see
how it plays out, see how it kind of
evolves, and then take the next step
when some of my subscriptions run out.
Greg Boone: Yeah.
We're in an era of, of
taste and trust right now.
Yeah.
Right.
And I think that's what it comes down to.
Anne Gary: I think there needs
to be more acceptance of that.
Like it doesn't need to be I'm an
a expert, AI expert, or I'm not.
Right.
Right.
I just, I, I, I don't know.
I think that's a disservice to
everyone and for me to have like,
shied away from this conversation
because I'm not an expert.
It doesn't mean that I like, don't
bring value to the conversation.
I probably bring a clearly a different
level of expertise, but I, I just,
I think there needs to be more space
for the, for the person who's like,
huh, I'm not really sure, but I'm
open to it and I'm not gonna shy away.
Like, if anything, I'm hoping that
if we talked again in six months,
I'm in a completely different.
Well, let's make a plan.
You know, let's make a plan catch.
We can catch up this on
baseline and then in six months
Erica Rooney: and see where you're at.
But I think these types of conversations
are so critical because there are
very much people that kind of split it
into I'm techie or not techie, which
means I should invest in AI or not.
And especially women.
Especially
Anne Gary: women saying like,
I don't feel like I have.
I can have that conversation.
I don't belong in that room.
I don't belong in that space.
I don't.
This, that and the other, and
you've self eliminated before you've
even started to learn and like.
I'm just, I can't get down with that.
You know, I'm very passionate
Erica Rooney: about this obviously,
because my mission is to get more
women into positions of power and
keep them there, and the studies
are showing that women are not
leaning in at the same rates of ai.
Yeah.
There are plenty of women out
there who are interested, but, but.
As a whole, they're not leaning in.
And so for me it's very personal
because this is the wave of the future.
Yeah.
People who know AI and understand how
to use it in their professional lives
are going to be the people who can climb
up the ladder, who can make more money.
If we women don't lean into that, we're
only gonna perpetuate the pay gap, the
leadership gap, the confidence gap.
Yep.
Whatever other gap exists, probably the AI
gap is what we're gonna start calling it.
And at what point
Anne Gary: would you say like.
Okay.
I'm confident enough to go on that
podcast, or I'm confident enough
to have, you know what I mean?
Like you would never feel ready
or you would never feel like
you have enough expertise.
So, and it's so
Erica Rooney: rapidly changing.
Really nobody can at this point.
Right, right.
Like we are all just to say like people
Greg Boone: say they're a gen AI expert.
I'm like, okay, it really
is out three years.
But yeah, I think we're gonna
rapidly get to a point though.
And even when, you know, Erica brought
up the note taking, I completely forget
at this point that it is based on ai.
'cause AI is a general purpose
technology like electricity, right?
We don't come into these rooms and
say, watch me use electricity today.
I am going to be, you know
this, I'm an electricity expert.
You see how I turn that switch on?
Yeah, yeah, yeah.
Right.
It's gonna be the same
thing with these tools.
It's just a part of how software and
technology and how we communicate in
the future with every single product.
I don't know if it was Hasbro or one of
the toys makers, uh, recently were talking
about using, uh, AI and embedding it.
I'm a little bit, um, scared of that.
I know my son has a, a Pictionary
game that's ai, you know, basically
the, the kids have to, you know, try
to get the AI to, to, um, decide what
they just drew or what they just made.
Oh.
Anne Gary: So it's like a little friend,
but not a real friend kind of thing.
Greg Boone: Well, that's where I think
the danger starts to come in, right?
With some of these companions, right?
It may be a fine thing to have an
AI companion if you're of a certain
age of a certain demographic.
Yes.
Yes.
But then when you start to remove
the creativity that children all have
to learn and get to, like we always
talk about the five seeds of humanity
that AI never will never replace.
Right?
Creativity, critical thinking, curiosity,
uh, communication and collaboration.
Right.
If you could kind of hone your, your.
You know, your human experience
on those five Cs, those are the
things that don't get replaced.
Right?
But if your job is solely to just process
data and not think through anything,
right, that is right for, you know,
to be replaced, but hopefully the idea
then is become more of a craftsman,
become more of that face-to-face.
You know, one of the things I jotted down
as you were talking was you were talking
about communities and face-to-face.
I'm like, man, that seems like
such a challenge to scale.
Yeah.
Anne Gary: Over,
Greg Boone: over time, which is
Anne Gary: sort of where I am in
a lot of my programs right now.
Like,
Greg Boone: but AI can
be, how do I scale this?
Personalized?
Anne Gary: Yeah.
Greg Boone: Right?
Anne Gary: Yeah.
Greg Boone: In a way that we've never
been able to, one of the, the big
advantages, hyper-personalization
at scale, people have been talking
about it for a long time, right?
But now you can literally
have a one for one.
And as much as Erica doesn't want
to use Suno and others, you can
also meet them where they are.
Right.
Or help them learn the
way they want to learn.
You can create interactive experiences.
Hell, we can make a song about benefits.
Yeah.
Right.
There's so many different ways you can
educate someone versus telling them.
Like if I told my dad to go log on,
first of all, he doesn't have, he
don't know how to get in his own email.
Yeah.
He's never written an email.
He is a retired truck driver.
Love my dad.
But he does not use technology like that.
Right.
So the idea, and then people are
like, oh, just go into your MyChart
for this thing or just do that.
He's like.
You know what he does?
He calls me.
Yeah, he prompts me.
Anne Gary: Yeah.
Greg Boone: He's like, can you open this?
And you tell me what I need to do
Anne Gary: and you probably can't
because you don't, it's not gonna
authenticate you because, correct.
You're not him.
I was like, man.
Greg Boone: Yeah.
So, but anyway, sorry
I went on a rant here.
Anne Gary: Yeah.
But you know, I think too,
especially like the pressures that
healthcare, the whole healthcare
industry is facing with costs and.
I am not in a place where I can, I would
love to just go say, I want a team of 10
people so that we can go out into all of
our a hundred counties across the state
and I can reach people where they are.
Because like from mountains to coast,
it is, it is a lot of work to, to meet
North Carolinians where they are and.
It's not gonna work to say, I
want a team of 10, 20 people.
You know?
So I'm gonna have to find tools
that are gonna be able to like
not lose the personalization
and, and still kind of accomplish
that, like engagement education.
Even if it's that there's some
sort of, maybe the first touch
point is some sort of like.
Machine tool, whatever, it's then followed
up by like an in-person interaction.
Some sort of like compliment like, but
yeah, it's not gonna be able to like, Hey,
let's go do a hundred events every fall.
In all hundred counties.
It's just, it's just not gonna work.
So we're gonna have to find
ways to make scale that.
Well, and here's
Erica Rooney: what I know, and at
least what I hope is that there are
already teams internally that are
starting to think through some of
these problems and trying to think
about how can we do this at scale?
Because you're right, there's a
lot of, you know, people in the
mountains and in these tiny, small
counties that nobody drives through.
It has one stop sign and
Anne Gary: a lot of people in our state.
Don't even have wifi.
Right?
Which probably sounds crazy, but when
you go to these places and you're at
this local community center and you're
meeting our members face to face and
they say the only way they heard about
an event was the postcard we mailed them,
Greg Boone: right?
Anne Gary: That's real life.
Life.
It's like, oh, this is where
we are with these people.
You know?
So we also have to adapt the way that
we engage based on our population and.
So that's kind of another layer to it.
Greg Boone: And if you had a better
understanding of who are the ones
that actually needed the postcard
and who are the ones that don't?
Yes, we have.
Then you can create that.
Face-to-face community like, and that's
where the hyper personalization comes in.
Yep.
Right.
You can meet me where I am, because
I guarantee you it's not gonna be
the overwhelming majority Right.
Of folks.
But it's
Anne Gary: enough.
That matters, but it's enough.
Exactly.
Yeah.
And
Greg Boone: then you're spreading those
same resources across folks like myself
that would much rather have something
through an app, or much rather get an
email than for you to send something that
I then feel like I have to now throw away.
Yeah, you're gonna throw,
Anne Gary: yeah.
Yeah, you're probably like, why'd
they spend money on this mailer?
You know?
And it is an expensive marketing tactic.
It's super expensive to mail things,
but for the people who don't have
internet and did not hear about it
otherwise, I mean, there was like
five or six women at this one event
in Hickory, and I know that sounds,
it's pronounced such a, it's Hickory.
Hickory,
Greg Boone: yeah.
Yeah.
Sorry.
Anne Gary: I know that sounds like
such a small number of people, but
they were, I mean, it's just like.
They're so grateful that we're
showing up in their communities and
we're explaining things to them.
And we have like customer service,
case management, pharmacy, like these
experts who really care about them.
I'm bringing all of these people to
this place and they're so grateful,
and I'm like, how'd you hear about us?
And, and she's like,
oh, we had the postcard.
I got the postcard.
And I'm like, oh my gosh.
The postcard.
Yes.
Yeah.
Which you thinks like this
archaic tactic, but, um, it works.
Yeah.
Greg Boone: But it's that face to face.
I, I tell people, not necessarily
in healthcare, but we're in, in
a time now that I think people
are gonna be craving more.
You know, IRL, you know people
a lot, these conferences I
go to now are just booming.
Yeah, right.
People want to be, you know, it started
with the pandemic or coming outta the
pandemic right now with ai, and so people
are like, you know, it's, I, I only
trust thing that I can touch and see.
Right.
Versus, you know, what
came through my screen?
Because the level of deep fakes.
The level of, of, yeah.
I mean, there I was at a healthcare
event, you know, several months
back and they showed, um, uh, Josh
Stein doing a deep fake video.
But it, it's about being
careful about seeing deep
fakes during the election year.
But the whole video was a deep fake.
And I think it was made with Hagen
11 labs and some other stuff.
Right.
But the whole point is, I realized when
I was looking around that audience,
there was mostly, um, most of the
folks were, you know, 55 to 65 in age.
I realized just looking on the
face, this is the first time they
realized like, wait, something
is, what have I been liking?
Yeah.
What have I been replying to?
I didn't know you could do things.
And this was 2023.
Right?
And so the advancements
are only gonna, you know.
It's only gonna get more dangerous and
more scary and more misinformation.
So we need great humans like yourself
that are out there educating people.
That was depress from a
non-technical perspective.
Erica Rooney: That was depressing.
I'm ready to have a little fun.
Greg Boone: Okay,
Erica Rooney: so flash around.
This is why I wear
Greg Boone: gray where
she wears all the fun.
Fun.
That's, I'm bright.
Anne Gary: We do quite
the contrast down here.
I love it.
It, yeah.
Erica Rooney: All right, Ann.
Okay.
This is flash around, so
I'm gonna ask you questions.
You're just gonna answer
'em real rapid, real fast.
Gut reactions, should people be
able to use AI for their resumes?
Anne Gary: Resume in totality, resume
writing, yes, but be able to back
it up with the actual experience.
Greg Boone: Oh, I love that answer.
Mm,
Erica Rooney: good, good, good.
All right.
Should you tell your boss if you
are using AI to write your emails?
No.
Greg, should you tell your chief
people officer if you're using
AI to write your emails to her?
Greg Boone: No, just you
should assume that I did not
Erica Rooney: Just wanted to see, and I'm
Greg Boone: likely just
gonna call you anyway.
Erica Rooney: All right.
Anne, are we using Oh,
you're one of those, huh?
He does.
He got me on speed dial.
Anne, do you wanna use
AI as your therapist?
No, Greg, should we use AI as a therapist?
Greg Boone: I think if it gives greater
access to rural communities that
don't have access, then as a starting
point, I do believe there's value
Anne Gary: or to someone
who might not otherwise.
Pursue support that they need or divulge?
Yes, but for me personally,
I need a, I need a person.
I'm not opposed to it as
a tool or as a service.
I think there are benefits.
For me personally, that's a no.
Erica Rooney: Amazing.
And what's the first thing you're gonna
do with AI when you walk out of this room?
Anne Gary: Oh man.
Um,
Greg Boone: make a song.
I'm
Anne Gary: gonna search
How you gonna make a song?
I'm going to search how far behind
am I, how quickly can I catch
up To better have a conversation
with Greg and Erica about ai ai
Erica Rooney: and then she's
gonna ask it to be her therapist
to help her walk through that.
Greg Boone: But hold on to that
point, like that's one of those
misconceptions also is that.
You're far behind.
You are actually way ahead and
I travel all over the country
talking to people about that.
When you talk about, think
about the, the dynamic right
from postcard showing up Yeah.
To, you're already, people have this,
this, this false sense that everybody's
using this and everybody's doing it.
They're not.
That's true.
It's, it's like 5% like
adoption right now.
Erica Rooney: Really?
Greg Boone: Yeah, because we're,
but we're in these bubbles.
Right, and the bubbles are bigger.
I, as someone, I was listening
to a podcast and they say, you
can always tell the vibe of a
city based on its billboards.
So if you go into, uh, San Francisco
or Austin, Texas, there's AI
billboards all over the place.
Anne Gary: Huh, okay.
I
Greg Boone: don't think I've
seen one in Raleigh yet, which
Anne Gary: is kind of surprising, right?
Greg Boone: No, but it tells you the vibe.
It tells you how people are actually
thinking about these things.
You go to New York or go to Boston,
or go to other major cities, right.
We're naming, you know.
Is coastal kind of elite.
Cities, but what about
the rest of the country?
Yeah.
I'm telling you, it's like less
than 5% adoption right now.
And so I'm, I'm saying this because
I wanna say it out loud, because
people feel like they're way behind.
Yeah.
And the fact that you've been using
it, I know I've known you for a
while now and we've been talking
about it for several months.
You're ahead of a lot of folks.
I know.
A lot of folks say, you know,
I'm gonna get to that in 2026.
I'm like, Ugh, good luck.
Erica Rooney: But also I'll
validate those feelings.
'cause I always feel behind,
and I have certifications in
AI and I have a podcast on ai.
Right.
Guess at what?
What point do you ever feel?
So know?
Yeah, exactly.
It was something that Rapid.
When are you ever gonna feel?
It's all relative
Greg Boone: though.
Erica Rooney: When are you
gonna feel ahead of that?
You're
Greg Boone: sitting next to a person
that literally trademarked ai.
Serious.
So facts,
Erica Rooney: also.
Facts.
All right, Greg.
So then my last rapid question for
you is what would you tell Anne to
do as her very first step to take
with AI after leaving the show?
Greg Boone: What I would do, um, I
wasn't prepared for the question, but
I'm still gonna respond to it, right?
Uh, but no, in all seriously, what
I, what I would do is I would lay
out what does my job look like?
What am I doing?
Like break up your work week.
What are the things that you're doing?
And then once you document
those things, right, you don't
have to give away personal
information or anything like that.
Once you document, document those
workflows, those processes, the types
of things you're doing, you put that in
there, run some deep research, right?
I don't know if you're familiar with that,
but just click on the deep research button
if you have the paid version of, of any
of those tools or, or Enterprise edition.
And then ask it.
Based on what you know about me now,
about what I do, what are some areas of
improvement and where I could leverage
AI and which tools should I use?
And it will give you back a list, okay?
Right.
It will break down that work week
and then how you would do it.
Then I would have the conversation was
like, Hmm, I really like doing this thing.
Right.
Because at the end of the day,
it, a lot of times there, there
may be some busy work, but there's
busy work that some people like.
Yeah, right.
There's certain portions of it.
Right.
And so I would, that's what I would do.
I would ask, based on what I do, what
are my processes, you know, potentially
the, an industry that I work in and
what you click deep research, it'll
give you like four or five clarifying
questions to go even further.
And that way.
It'll start to prompt you and
say, Hey, what about this?
What about that?
Do you think about this?
You wanna know this thing, right?
Yeah.
Are you trying to make a
career change or whatever?
You know, it's the context and it
will tell you, and it will give you
just a well detailed format, and
then you can start to play around.
That's where the taste comes back
in, because it'll give you two
or three different, you know,
uh, answers for each tool, right?
Or category of tool.
So it'll give you three different
video, three different audio, whatever.
So.
Erica Rooney: All right.
She's got some homework to do.
Now, one of the things that we love to
do on this show, which just really shows
people how you can use AI in real life,
in real time, is a game called Last Chat.
And this is where you get to pull up
your phone, you get to go into your.
AI agents of choice, whether it's Gemini,
Chacha, bt, you name it, we're fine
with it and read us your last chat.
But don't be scared because Greg and I
will also be open and vulnerable with you.
I
Greg Boone: feel like this is like
her way of just, you know, showcasing
all her personal grievances.
'cause she likes to talk about
these things in her chat.
Anne Gary: So
Greg Boone: I'm interested
to see what hers is.
Okay,
Anne Gary: well we talked about this a
little before, so if, if you get the BTS,
I don't know if they caught that, but I'm
gonna cheat a little on this one because.
My most recent was probably kind
of boring, but not too long ago.
I was telling Erica, my daughter Olivia
wants to start this pet sitting business.
And so I said, well, let's,
let's design like a logo.
So we go into chat, GPT,
we design a little poster.
Olivia's pet sitting business, and she's
like, well, I don't like that color.
I said, well, tell it to make it red.
We made it red.
Well, I wanted to show a horse too.
I said, add a horse.
It adds a horse.
Next thing you know, we have
this logo that has Olivia's pet
sitting business with a paw and a
horse and all these things, right?
And then she's like, well, I
need a flyer to like tell all
the neighbors I'm doing this.
I'm like, well, tell her
to design you a flyer.
She's over here, six years old
on my phone, and this business
is like off and running right.
I was just like, oh my gosh.
That was like two minutes probably.
Right?
Like literally a couple minutes of things
people used to spend maybe hours on.
I don't, maybe not hours, but Oh,
Greg Boone: you certainly
could spend hours.
Yeah.
And definitely someone that
didn't know how to design that.
Yeah,
Anne Gary: and she, I mean, it
was just really cool to see,
like, I think the other thing
that I've loved watching her with.
Technology in general is she engages
with it, like she can't break it or
like she can't do something wrong.
Whereas I'm sometimes like, oh,
I've never used that app before.
What if I push the wrong button?
What if I break my whole
iPad, you know, whatever.
And she just like picks it up and
she's, you know, and she's gentle.
She's not like breaking my stuff, but she
very much is just like, what does this do?
What does that do?
What if I tell it that I wanna
also take care of horses?
You know, like she just has this mind
of like, let's explore, do anything.
Could be possible.
Do, yes.
Well, I love that.
So I totally deviated from
our little segment here.
No, that was great.
I, it's a great example.
I do like, I, I love this idea
of like, approach the technology.
Like you can't, you can't break it.
You can't do something wrong.
Like, you know, I don't know.
I just, why?
Yeah.
Greg Boone: I was listening
to a podcast coming in this
morning that Erica put me on.
What's the guy?
Uh, the ai, um, Michael's.
Michael, uh, yeah.
Yeah.
I can't think his name.
I almost said
Erica Rooney: AI Voicer
victim, but that's my show.
Greg Boone: But I'll, uh,
no plug, I'll find it.
But this, the podcast
episode was that very point.
There was a woman on there talking
about vibe, coding and creating
these mini acts, just like try it.
Right?
But, but she was saying that she
had her own five seasons, and I
was like, one of 'em was courage.
And what she was saying was that
very point that you just said was,
she said, there's this feeling.
Of Don't click the button.
Yeah.
She said Just click the button.
Yeah.
She's like, you can always fix
it, but just click the button.
And then last, uh, podcast, I
had something similar with my
daughter Eby, where she had her,
uh, uh, she did her magical museum.
She's like, I want everybody
to come to my room.
I, I'm doing a magical museum.
So I ran down to my computer and I
quickly, well, actually I did it on
my phone, but then I printed it out.
Right.
I was like, I created a e B's
magical museum flyer for us
to come in like two seconds.
Right?
Yeah.
Yeah.
And she said to me, she was like.
How did you do that?
When did you do that?
Like I just told you about this.
Yeah, right.
By the time she got up there,
upstairs had already made it.
So I gave you, I've given you time.
What are you, what are you doing?
Erica Rooney: Oh, I love it.
So first of all, the podcast
we were referencing is AI
explored with Michael Stelzner?
That is correct.
So incredible.
Listen, if you guys wanna
follow him too, but I had about.
16 chat GBT windows up because my little
a DD brain's got 16 tabs open right now.
Okay.
But the most recent one was I have a group
coaching call later for my collective
called Her Collective, and we're
doing an AI strategy session in there.
They've already created their agents
and then we're gonna play around
with it and have a little fun.
And so I asked it to come up with about
five different prompts that we could use
inside that could be applicable for any
industry, any role, but to build it out
more as a. Template so that I could have
that to share and as a starting point.
So it gave me some great examples and
I'm gonna go through, read through
'em a little bit later and then use
them in my group coaching call today.
Oh,
Greg Boone: awesome.
I, which is
Erica Rooney: very legit, very official.
That's right, girl.
Greg Boone: I did something similar.
So tomorrow I'm teaching, um.
I'm teaching a workshop on, uh,
the Art of Iteration, uh, to attend
founders at the American Underground.
And so I put together, I had
already put together a deck.
I was using, uh, uh, chat GBT, and then
I fed some stuff into gens, spark to.
Create a presentation, right?
But then afterwards I was like,
all right, I wanna make sure I have
some, so the right speaking notes.
So I put in, so I loaded up
the PDF of the presentation.
Yeah.
In the chat G pt, and I said, based
on the attached deck, I need speaking
notes that tie this back to the art of
iteration and when to iterate, pivot, or
double down per slide, and company call
out what specific signals or examples
the founders should be looking out for,
whether they be macro or microeconomics,
social market sophistication, et cetera.
Great.
Then it spit out per slide.
It broke it down for me.
It gave me some speaking notes,
some punchy uh, analogies
and some other things.
And so I, when people say to me, and
they've sent it to me for the last two
years, like I can always tell when someone
used chat GPT for emails, I'm like.
If you believe that's how I'm using these
tools, then you are fooling yourself.
Anne Gary: Yeah,
Greg Boone: there is so
much more that you can do,
Anne Gary: but what that doesn't replace
is your ability to stand in front of
that group of people and connect with
them and speak to them and educate them.
So yes, maybe it saved you, you
know, however much time on those
talking points and actually
like designing the deck, right?
But.
What it can never replace in my, in my
opinion, is that ability for you to stand
up in front of a room of people, have
their attention, which is like our most
sacred, like, you know, gift or something.
Yeah.
Um.
And be able to like deliver a
message and connect with people.
So
Greg Boone: that is, uh, 100% the point.
Even going back to what you said
about the resume, and we said the
same thing here internally, right?
It's not about using it for the resume.
Can you do the things right
that are on the resume?
Can you show up
Anne Gary: and do those
things you said you could do?
Yeah.
Yeah.
Maybe, maybe not.
Time will tell.
And that's when you need hr, you know?
But that had
Greg Boone: nothing to do with ai.
It's called job.
Anne Gary: It's called job
Erica Rooney: security.
It's more of
Anne Gary: an integrity thing, right?
Yeah, yeah, yeah,
Greg Boone: yeah, yeah.
Let's not blame AI for this one.
AI
Erica Rooney: cannot
scream for your integrity.
Oh my gosh.
Well, Anthony, you so
much for joining us, us.
For being a fun.
Thank you guys.
Non-techie guest guys.
Yeah.
Ready to dive in and explore.
It was an amazing conversation.
I think she
Greg Boone: guest.
Yes.
She just hasn't admitted it yet.
Anne Gary: Yeah.
If I could be labeled techie guests.
Woo, buddy.
We're I'm onto something.
All right.
All right.
Well, thank you so much.
Thank you.
Thanks y'all.
All right.
Erica Rooney: Thanks for joining us on ai.
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