OK at Work

Sarah Sawyer and Russell Berger at Offit Kurman discuss how business owners can respond when they realize they’ve made a legal mistake—often in employment policies—and need to correct course. They note mistakes may come to light through counsel, articles, real-world issues, or even a lawsuit. On this episode of OK at Work, they stress the importance of recognizing the problem, assessing the full scope, and creating a plan to stop ongoing exposure. Sarah and Russell explain that implementation and messaging matter, since sudden targeted changes can prompt broader employee complaints. They also caution against rushing implementation, since quick fixes can add risk, and highlight that some issues, like noncompliant PTO or sick leave policies, require unwinding existing obligations and may involve steps such as back pay or interim interpretation changes.

00:00 Fixing Legal Mistakes
01:13 How Problems Surface
01:54 Plan and Message Changes
02:56 Avoid Knee Jerk Fixes
04:16 Unwinding Complex Policies
04:45 Strategic Implementation Options
05:32 Scope It Out and Wrap Up

What is OK at Work?

OK at Work, hosted by Offit Kurman attorneys Russell Berger and Sarah Sawyer, is a weekly podcast that discusses current events and legal issues impacting business owners. From updates on the ever-changing employment law landscape to the risks and benefits of integrating AI into your workplace, subscribe to stay up-to-date on issues and events that may impact you and your business.

Sarah Sawyer: Welcome to you this
week's OK at Work with myself Sarah

Sawyer, my colleague Russell Berger
both attorneys at Offit Kurman.

And today we are talking about when maybe
a business owner doesn't get it exactly

right the first time and they're having
to figure out a way to fix a legal mistake

they might have made, correct course.

We see this a lot with employment
policies, for instance, and, different

things they might have put in place.

Maybe put something in place
that's not enforceable.

Maybe you haven't accounted for
the law and so you're already off

and running, doing things, making
mistakes, and then you find out that

it's a mistake and it's a problem.

And you've Got to unwind it and it's
a little bit challenging sometimes to

do that and can be quite intimidating.

I know I've had clients sometimes who
feel pretty intimidated by that fact

because there's a little bit of an
emotional component, I think, as well

to realizing you didn't do something
correctly and that you need to fix it.

So what are some things that business
owners should be thinking about when

that moment of realization happens either
through talking to council, reading

an article, something playing out?

Where do business owners begin, Russell?

Russell Berger: Yeah.

And to piggyback on what you said, I think
a lot of the times business owners learn

about mistakes by getting sued for them.

And maybe being sued by one employer
or one instance, but realizing, oh

no, this is a much broader problem.

I'm dealing with a very
narrow aspect of it right now.

So, there's lots of ways
it can come to light.

And, generally speaking, the first
thing you should do is recognize

it and figure out a plan to correct
it, particularly in employment

space where, exposure continues.

If you don't fix it, the problem persists.

When you fix it, you can at least
put a finite time on your statute of

limitations, your period of exposure.

But, really, I think the rubber
really meets the road here.

You come up with a plan to fix
it, but how do you implement it?

How do you message it?

How do you do that in a way that
doesn't result in the other 100

employees saying, "Huh, I think
you were doing it wrong before.

I'm going to sue you.

" And so there's different strategies
that can be implemented for doing that.

And, one of the things that I often
recommend is, and I think this

is very natural, but like, make a
bunch of changes at the same time.

Because usually when you realize
something is off, there's more

than one thing that's off.

And not necessarily one that carries,
they all carry legal risk, but

there's things you wanna change,
there's things you wanna update.

You might be reclassifying a position
from, exempt to non-exempt and

ending any potential exposure for
misclassification there, but you

also might be redoing your handbook.

You might be rolling out
new employment agreements.

You might be ruling out new restrictive
covenants, whatever it might be.

But if you do all those things at once
and you message it as, look, we're

updating our employment policies, I
think that gives employers a lot of

cover as opposed to just saying, "Well,
we were doing this one thing wrong,

so we have to change it now because
the law says we gotta change it."

Sarah Sawyer: Yeah.

And Also a part of following the
process you just described means you're

gonna probably keep doing things the
wrong way for some additional period

of time while you're figuring it out.

And I think it is important to be
comfortable with that because if you've

already been doing it wrong, there is,
sometimes a knee-jerk reaction feeling to

feel like, "I've gotta fix this right now.

I'm exposing myself to additional risk."

And yes, that's true, but by trying
to react almost too quickly and fix it

and try to make it on something right
away, you might actually be exposing

yourself to more risk than if you just
take the risk you've already been taking.

So it can be a little counterintuitive
and a little bit painful.

And obviously you wanna act expeditiously
with these things once you have an

understanding there are areas of the law
where it's important that you do so also

because there might be a component of,
knowledge or intentionally doing things.

And so there is some nuance there
around having to manage that risk.

And we talk a lot about
managing risk on here, right?

So it's like this is just one of
those situations where, you can't

go back in time, you can't get
in a time machine and say, "Oh, I

wish I would've done that better."

Yeah, it's natural to feel that
way and wish you could go back

and change it but you're where
you are and the most important

thing is to assess the situation,
figure out the best way forward.

And for a lot of these things,
it's not an easy answer, easy

switch to just turn off or on.

Like PTO is a good example where maybe
if you're not complying with sick

leave laws or other types of laws that
you might have in your jurisdiction

and you wanna change your PTO policy
that's not always a quick fix.

A lot of times you've created certain
obligations around the policy you

already have, you've gotta unwind or
resolve those obligations that you

might have and then start layering
in the compliance piece with whatever

you might not be complying with.

So it's unfortunately, often not an
easy fix and just a light switch.

Russell Berger: Well, and I think,
you wanna rush to come up with

a solution, but you don't wanna
rush to implement the solution.

You wanna be strategic about how you
implement a fix, but once you realize,

huh, something doesn't feel right,
you wanna figure out what you need

to do and what the best path is to
get on the right side of compliance.

And look, sometimes that answer
might involve back pay or, but,

sometimes that's the right answer.

And sometimes, it might be changing
a policy or changing, or, you know

what, we have this policy, but maybe
we should just interpret it a little

bit differently until we can get
this, what's in writing changed.

We should grant some leeway here.

There's all sorts of different ways to
manage through it, and when something

feels amiss, the right thing to do
is to figure out how you're going to

manage through it and what you're going
to do, and then be, very strategic

about how you move forward in that.

Sarah Sawyer: Yeah.

And the last thing I'll say on the topic
is just also getting your arms around the

full scope of the issue, because you don't
wanna have to make multiple fixes, right?

So you wanna make sure that you've got the
full ... Exactly, I think that you stated

it well, get your arms around it, make
sure that you find a solution and before

implementing, make sure you've thought
of everything because you don't want it

to be half hazard, that's for sure so.

Russell Berger: Yeah.

Sarah Sawyer: Well, thanks, Russell.

We'll see you next time.

Russell Berger: Thanks, Sarah.