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Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk
CJ: All right, there we go.
Duke: Alright,
Corey, what are we talking about today?
CJ: man Duke today.
We got some extra special guests here.
We got the vivid charts gang.
We're going to talk about man.
It keeps showing up, dude.
Like just knocking on the door.
Like, what are we going to do?
We let them in.
They're good folks.
Duke: That's right.
So as everybody knows, , there's
the platform analytics experience.
It's more than a workspace.
It's an experience.
, platform analytics workspace
is going to be the new normal
and sooner than you think, too.
It's coming in 2025 and there
is, , expectation that we should
all start migrating to it.
I've been really focusing on it.
This tool for the past week
or two, I really love it.
Everything is going to be a okay,
but we still can't discount the
amount of work and preparation that
we're all going to need to do in
order to get onto this new normal.
So I thought it would be nice to invite
the team that has, in my estimation, spent
the most amount of time trying to figure
out , Really what is it going to take?
So I've invited VividCharts and Rob,
Mitch, if you could just maybe give a
quick introduction of who VividCharts is.
And then we'll jump right into
your very special service offer.
Mitch: Yeah.
Thanks for having us on guys.
Uh, appreciate it.
I always love everything you guys put out.
This is Mitch here at vivid charts.
, the co founder with Rob and I'm the CEO.
I focus more on the product and
development side, , but really
help anywhere and everywhere.
And vivid charts, just a
quick company background.
We started in 2018, , really
to help customers.
Do everything they need in platform when
it comes to taking advantage of your data.
So this is the, this is what
we've been grinding on since then.
All the data, all the
reporting all in platform.
So anything that touches that is right
in our wheelhouse, platform analytics,
especially as a, in the wheelhouse.
I'm sure we'll talk more about that later,
but yeah, thanks again for having us on.
And I'll let Rob give a background.
Robert: Hey, appreciate,, the opportunity
to come back on the show here.
Rob Walsh, one of the
founders of vivid charts.
And I focus on our sales and
go to market efforts as well as
managing our current customers.
And like Mitch said, we focus on reporting
solutions directly out of service now.
So trying to tap into that rich resource
we all have in our instances, the
data translating that into insights,
but more importantly, Thank you.
Duke, as you always talk
about great outcomes that we
can get from our reporting.
So, you know, the upcoming transition
for customers from out of the box reports
and dashboards and performance analytics
to the platform analytics experience
is top of mind for our customers.
So we're helping them through this
transition and excited to share more
about how on, uh, on the show today.
Duke: Actually, before we jump into the
platform analytics experience, , can you
maybe give one or two examples of your
core use cases where this is data that
traditionally goes out of the ServiceNow
platform, but because of your using
VividCharts, you can keep the data in?
Mitch: Yeah, without a doubt,
though, we really like to think
about reporting from a purpose
standpoint and it could be tactical,
it could be operational strategic.
, , there's several different
purposes and all of those come
with different audiences as well.
, so when customers have us, , to
supplement out of the box reporting
and performance analytics, , you
really have the full suite.
We focus more on that
strategic and operational.
Purpose type of report.
So it's usually something that's
happening at a regular cadence.
You know what it is, you
know who it's going to.
And oftentimes that's leadership
or stakeholders or customers.
And so there's a quality
expectation that comes with that
from a presentation standpoint.
, and along with that , sometimes , the
data you need to present, it's tough
to get to directly from a table.
, so some examples of that, project
management, just the SPM space in
general, very important, , reports
that come out of there and they
go really high up the chain.
So we do a lot with that.
And, , specifically anytime you need
to take one template and apply it
to hundreds or thousands of records.
, we do really, really well with that.
We called that scaled report generation.
And , we see that applied in
the IT area as well, the ITSM.
And , we really went a lot to with
managed service providers who are,
contractually obligated to, produce
these oftentimes 30 to 50 slide decks
for every one of their customers.
Every month or a quarter.
, historically that's taken a lot of
manpower to manually brute force it.
And with vivid charts, it's
just happening automatically.
They sent, their template up
and those decks are ready to
go whenever they need them.
CJ: As somebody who.
Values, , the recurring, , nature
of reporting, the visibility
into what's going on, but is.
, severely, under talented when it comes
to making anything look pretty when it
comes to reporting, 1 of the things
that I love about, vivid charts , is
how it can take the service now data.
That is very relevant to the day to
day and actually, transform it into
something that you can elevate up
the chain without necessarily having
to be , that PowerPoint guru, right?
, and also without having to
leave the system, right?
, those are the things for somebody
like me, who I'm often in front of a
executive level stakeholder, trying
to convey the value of the platform
and, trying to take that data and
drop it in Excel, which I'm not good
at and then dropped in and take that to
PowerPoint, which I'm also not good at.
You see what I mean?
Like now we're two levels away , from
my strong suit, which is service now.
And I think, with vivid charts,
like it really does keep you a lot
closer to your specialty, right?
Where your area of strength,
which is the platform.
Mitch: Yeah.
When you said the PowerPoint guru, my mind
immediately went to, well, that's just
one part of it and you expanded on it,
but yeah, we always talk about the three
Ds of operational reporting, it's the
data, the design, and then the delivery.
So in the example you laid out, , you're
doing the data portion in Excel, the
design portion in PowerPoint, and then
you're probably delivering it, , in a
very old school fashion, probably just
email or a hard file of some sort.
So very applicable.
. Duke: So you've got
this , fantastic platform.
, I'm not being paid to say that I actually
worked for vivid charts , for a time.
, But now you are structuring a new service
for ServiceNow customers and it's new
and it's very timely and I'd love for you
guys to tell us a little bit about that.
Mitch: Yeah, it's very interesting because
You know about VividCharts well enough.
We are not going to be
impacted by this migration.
Like, we don't rely on ServiceNow's
reporting, , or anything like that.
And that is a conclusion people
jump to when they ask, why are
you getting involved in this?
What does matter to VividCharts
is the reputation of in platform
reporting in ServiceNow.
We need that to have a strong reputation.
Because we're under that umbrella
and what, we have slight concern
about, but I think people are
managing it well and we're helping
them however they need us to is.
It reminds me a little bit of ServiceNow
picked up a lot of steam when Remedy
forced its customers to migrate from
their legacy system to their new system.
And it was essentially
a re implementation.
, I don't want this migration to be
even a small portion like that.
And I don't think it will
be because ServiceNow is a
great migration tool for it.
And we're trying to help with all of those
other pieces, the cleanup, The strategy,
the communication, which I think is the
biggest portion and then the training on
the backside of it so that these people's
reputation when it comes to platform
reporting doesn't drop even a little bit.
It actually takes a step forward.
So that really is our motivation is we
want to make sure there's always going
to be a good reputation around the end
platform reporting with ServiceNow.
, Robert: part of the relationship
we have with our customers.
Is we're looking at reporting
across the whole platform and their
reporting strategy holistically.
So VividCharts is one piece to
that puzzle, but the nature of
our conversations look at the
platform holistically and how
reporting is being managed.
So we know very well the way a certain
customer is managing reporting access.
How they clean up their reports over time,
how they train their internal user base
on how to use the reporting tool sets
of the platform, vivid charts included.
Those are a part of our cadence and
conversation with our customers.
So it's very natural for us to, bring
information to the table on this
upcoming migration and be a part of
that conversation and dialogue on
how they're going to move forward in
a positive way with their user base.
So they can take advantage.
Of the new functionality without some
of the headaches that could come if
you're not on top of it going in.
CJ: yes.
And so what I'm hearing
is that for vivid charts.
This is more than reporting.
This is vivid charts as your trusted
advisor on reporting and data presentation
in the service now environment and
how we can help you, , get from the,
legacy to the new, without having
to endure all of those struggles
that typically, , you encounter with
any of these types of migrations.
Robert: Definitely.
And any change is also
an opportunity, right?
You have this migration, it has to happen,
but there are some things that, You
know, hypothetical can gets kicked down
the road from when it comes to reporting
where think about the massive volume of
reports that get built in any service.
Now, customer instance, how many of
those get audited on a consistent basis?
are you looking at which reports are
actually being used on a consistent basis?
What percentage of your user population is
actively building reports on the platform
even after you've trained them to do so?
So.
Where we started coming at this, CJ,
like you said, it's from that advisor and
strategy perspective, where this change
is something you need to be prepared
for, but it's also an opportunity to
look at assessing your current reporting
environment and your reporting user base,
starting to clean up some of the things
that might be long overdue, so you're
not migrating things that just aren't
actually being used, they're outdated,
it's time to retire or, just flush them
from the instance, And then for your user
base, when they come over into the new
platform, they need to have, training on
how to use the new interface, your report.
Consumers need to understand the new
place they're supposed to go to get
to, the reports , they're used to
and relying on to make decisions for.
So it definitely ties into the strategy
that we're building with our customers
and taking advantage of the changes
and opportunity for that kind of stuff.
A
CJ: Yeah, you know that for me, it
ties into a lot of what I've been
seeing this year and , what I've been
talking about with my clients it's
all about making the system easier
to use for the folks who use it.
. And I think often there's a legacy I.
T.
mentality that goes into when we're
designing interfaces and deploying code
and setting up, processes, et cetera.
Right.
Like we say, all right, now we're done.
Here you go.
We give, whatever we give them, which
often looks like something that I.
T.
would be very familiar with.
But we often we forget that,
our audience isn't always I.
T.
. And folks don't know what the native next
step is when they get dropped at a page.
And it sounds like what you're doing
is setting them up for This is how you
actually use the system when you get here,
this is what you're going to do next.
These are the places you want to look for
action items that are relevant to you.
And this is how you want to visualize the
system and put it to work and those sorts
of things, which I think are always really
key for a migration to be successful,
but also more often than not missing.
Yeah.
I've.
Robert: here.
So that user experience, if you don't have
the education and start to communicate,
here's why ServiceNow is doing it and
here's all the benefits we're going to
reap, as an organization or individually,
if you don't have that, you might see that
user experience impact within the users
building reports today that have already
gotten used to the current tool sets.
Duke: I wonder if we could zoom out
for a second and sell me the service,
if you could talk about how much it
costs, , what is going to be delivered,
time to ROI, that kind of thing.
Mitch: so our platform analytics,
migration readiness audit, we won't do any
work around the migration without doing
that first, because it's helping you get
an understanding of where you are today.
it's tech enabled, but it's flat
rate for existing customers,
it's less, but new customers, I
think it's right around 9, 000.
And what that will come with is.
We install this audit tool.
we'll first run it in your sub production.
If there's any tweaks you want to make
that are specific to your implementation,
we can do that within the tool.
We get it to production.
We run it with your admin
team directly there.
We get the results back and then we put
together a presentation that we walk
through with you that lets you know
where you're at, good, the bad, the ugly.
it's usually in between, , for
customers somewhere.
, and we lay out a plan for them, what
to focus on next, whether that's
with or without us, we say, okay,
based on what we're seeing, here
are the steps I would take, to start
getting ready for this for you.
I think it's going to be, , you could
probably migrate within a two month.
Window for this customer over
here based on your strategy.
It might be more of a five month window
So you need to plan accordingly for that
and once you go through that the great
part about it is Typically the first
thing we recommend is get after the data
cleanup and this is a great tool that will
be left behind with you for Perpetuity
where as you're doing the cleanup,
you can rerun that audit see where
you stand and And do that every month.
And then once you do the migration,
you'll have a lot less things
that are making its way over.
So it is both, some quantitative,
, data points that we capture
through this audit, but also a
lot of qualitative pieces as well.
Duke: Are we allowed to
talk about things that.
Might cause friction between where
a customer's at right now and
where they want to be with, the
platform analytics experience.
, Mitch: I think the biggest
friction point will just be the
communication, the training.
And the cleanup outside of that.
I think, you know, once the band aids
ripped off and people get in there
and understand how to use it, I'm sure
there'll be some friction points, but
, it's a great experience in my opinion.
But I'd love to hear from you guys
if there are specific ones, I'm not
paid by service now, so I'm truly
loving what they're doing here.
I'd love to hear what you guys have.
I'm, allowed to talk about it.
, Duke: so far everything that I've
tried to do on it, it's just been a
matter of, well, how do I do it here?
And most of the time, once I got
used to it, it was a lot better.
let me think of an example.
adding multiple data sources to a,
data visualization is easy peasy.
Now it's just, it's so, so good.
Yeah.
CJ: Yeah.
Like really easy.
Duke: yeah.
Filters look ridiculously easy.
now this is where I haven't gone too deep.
Cause I've had easy
conditions for filters, right?
Get me the groups, but only
groups that are active and
have the type of agile team.
But At least as PA matured, it
can get some really, really,
really goofy, complex filters.
And I just don't know
where those gaps are yet.
Cause have I gone deep enough?
Mitch: That's dark side of any
reporting and analytics platform
is by nature, it's broad.
So by nature, there's going
to be some broad applications
applied to that platform.
So there's going to be gaps
that, people probably won't
recognize until a year from now.
however major or minor they are, that's
up to the person experiencing them.
Duke: Well maybe we can just
continue the conversation and
about stuff we like having used it.
Mitch: let's do it.
Duke: I'll tell you another thing
that I love is Remember, it was
like, Oh, you can build a report or
you can build an indicator in PA.
And when you added them to the
dashboard, you got completely different
interfaces on what you were doing.
And before I got deep down into
platform analytics, they told me,
Oh, that's the same now, whether
you're building a report or you're
building a PA indicator visualization,
it's all just the same interface.
And I was like, what, how can that be?
But it works.
Yeah.
Mitch: Yes, that is a good one.
I think the biggest thing I've been
saying this since before I had gray
hair, having to go to three different
places to do things that feel connected.
You know, if you're
creating a report, go here.
but by the way, you've
got to do that first.
And then if you want to put them
on a dashboard, go somewhere else.
You want to deal with PA, go over here.
They've been needing to consolidate
this for a long time and I think
they've done it in a very great way.
So.
For me, if I'm a reporting owner at
one of these large enterprises, just
think about how much simpler that makes
explaining how to use the capabilities
to a new user, to the platform.
I think that is by far
the thing I love the most.
Duke: I'll tell you what to remember
that whole idea of you got to
create the report first before
you can add it to the dashboard.
and that means you could have
discord between who the dashboard
is for and who the reports are for.
So it like looks great for you, Mr.
Admin and you push it to prod,
everything should be fine.
But then the stakeholders go to
use it and you get the, like, you
don't have permissions to view this.
But the dashboard says that you do.
Yes, dashboard says you can
look at the dashboard, but the
dashboard isn't the report, is it?
Mitch: Right?
Duke: Now you're like,
trying to reconcile.
So you're, for every single report
on your dashboard, And people put
a lot of stuff on their dashboard.
You're like auditing the report versus
the dashboard security, which is to me,
that alone should be worth the migration.
Robert: Well, one thing we've heard
a lot of positive feedback on,
and , we saw this early on as well
as the ability to certify, , data
visualizations and certified dashboards.
, we have people going to different
places to get what they think
is the same information or,
answer that they're looking for.
But there's no way to tell which
one is the source of truth,
which one is the standard.
So that's a small, I guess, seemingly
small one, but really powerful one
for customers and more admin teams and
centralized reporting teams to have a
standard that they can put in place that's
visible and provide more of a, hard fisted
source of truth stamp of approval on some
of these, visualizations and dashboards.
Duke: Oh yeah, for sure.
And I loved how they made it so you
had to have a certain role to do it.
I think it's like report admin.
And then report admin
can, certify a dashboard.
And it's, it's so simple yet so
profound, I don't know if you guys
remember homepages, they came before
dashboards, but everybody could
just make a copy and edit their own.
You never, know what people were using.
And so you'd make something more
authoritative, more robust, but somebody
could still be using one from the time.
Gilgamesh traded pelts for
beer in the markets of Uruk.
you just couldn't tell what they were
using, and now you can just say, like,
make what you want, but when we're
talking about Insolent SLA performance.
This is the authoritative
report or dashboard or
whatever you want to call it.
Do they call them dashboards?
I'm never quite sure now.
Okay.
CJ: That's good.
Mitch: is.
That is another thing that, There
will be a few terminology hurdles
people will have to get over.
One thing ServiceNow has published,
a glossary that explains all of these
different terms, which was really
helpful for me when I first dug into it.
Duke: Where did you find that?
Mitch: I could send you the link, they
have a page, I forget where, it's kind of
Duke: Is it on the community?
Mitch: Yeah, I think it's on the
community and it's sort of just a catch
all for a bunch of different resources.
It's a link hub.
Duke: I know exactly what
you're talking about..
I love that they're doing that.
I wish there was a,
an artifact, something that did
that for the entire platform.
CJ: um,
Duke: know what I mean?
Like ServiceNow people only telling
all the advice on this version
of whatever you're on and just a
clearing house of true guidance
for whatever app you're using.
Versus trying to like deconstruct it
from docs and now learning and the
occasional YouTube channel is just
they lay it out So clearly for the
platform analytics experience and
by the way we'll have a link in the
description below if you haven't heard
or seen that it's super super useful
you can definitely check that out.
Mitch: think the glossary is especially
important in a case like this where
you have a deeply ingrained set of
capabilities that is going away for
a similar set of capabilities, but
you're changing the terms and then at
times having some conflicting acronyms.
I think it was really important.
Robert: and here's where I go as we
start to pull this thread of what are
the things we love that feel a lot
easier in this new experience, right?
Putting multiple data sources on a
single chart, the ability to certify a
dashboard, the one place to do it all.
All of those are really positives of
the new experience, but They're also,
showing what wasn't so easy in the
previous reporting tool set and maybe
areas where you lost users that wanted
to build reports on the road, this is
where we come back to the audit and
we start to say, data should inform
your strategy around this because
the change is an opportunity, right?
It's an opportunity to clean up your
existing environment, clean out the
things that aren't being used, but also
an opportunity to go back to your user
base who might have had pain points around
reporting for some of these areas and
say, Hey, we have this new experience.
You can build reports in a much more
effective way on the platform now.
And.
with the audit that Mitch mentioned,
that app that installs and gives
you the data points to inform the
strategy, you're getting things
like how many reports do you have
versus how many you thought you had.
You're getting how many reports haven't
been run in the last 6 12 months.
You're getting , how many reports are run
consistently, but are slow performing,
but you're also getting data around
how many users in your environment
have the ability and roles to build
reports, but haven't built a single
report, So those are users that you
might've lost due to some of these pain
points of the disconnected experience.
You know that factors in back to
CJ's point, the overall experience
of users on the platform.
This could be a big driver
and improver of that.
And if you have the data on, who
hasn't built reports in a while or
built something and then never went
back, that can inform your training
and change management strategy for
the upcoming migration and the
introduction of the new experience.
Duke: I didn't even think about
it that way, who do you tell
about this at your organization?
Robert: Who do you tell and like, what
percentage of those users out there no,
this is coming probably very little.
I mean, we talked with admin teams
that have awareness, but don't
really even know the details.
Your general user base absolutely is not
aware and they will see benefits, but it's
on, you know You as the platform team or
the ServiceNow team to communicate those
benefits And maybe that could improve,
pain points they've previously had on
the platform Um again, a big opportunity.
And that's where the data is in
your instance that can inform this.
And that's why we built the app.
And that's why we run it.
We give you our assessment, our
recommendations, but we also
give you that app going forward.
So you can continue to run it and see,
you know, when you've introduced the
new experience, have the numbers changed
at all, Did it impact, you know, did
it raise the number of report creators?
against the number that
could create reports.
So it also allows you to
measure the impact after you've
introduced the new tool set.
Duke: I wonder if you guys are able
to share any of, the surprising
insights you gleaned from services
that you've executed so far.
Mitch: Yeah, let me pull them up.
it's actually kind of fun.
Okay.
I'll use this one as an example.
One of the fun things we like to do
to highlight the feel versus real is
before we even get into the environment,
we do a, pre audit questionnaire that
we have the customer fill out and we
have them take some guesses on things.
So for example, we asked
number of unique reports.
they were off by, I don't know, 800, 800%.
Yeah.
Uh, so
CJ: Wow.
Mitch: there were a lot more reports
in that environment than they thought
that they were, the number of users
who have created at least one report
in your environment in the past year.
They're off by 200%.
So things like that, probably the
most important one is the percent
of reports that are actually used.
We're seeing, it's like, if you
have 40, 000 reports in your
environment, it's likely that only
12, 000 of those have been viewed
even once in the past 12 months.
So it really goes to show that we as
a community really haven't built the
data hygiene practices that are needed
to keep this from spiraling because
it's very important with the migration.
Because every one of those things
you migrate, you're going to want to
validate them on the backend to make
sure they do what you want them to do
before you go give that back to the user.
And it's really not an exercise that
should be all that painful to keep on
top of, but along with that, every one of
those reports that doesn't get used that's
sitting in there, forget about instance
performance and clogging up because I
don't even think that's a big issue.
If you talk about the user
experience, they're trying to find
a needle in a haystack at that
Duke: Right.
No kidding.
the all part of the reporting
list, I've never understood that.
I wish they had, some kind of experience.
like, at the airport, they have those
hotel bathrooms that's like, press
the happy face, press the sad face.
And I wish there was something that
would just be like a big button
that said, I was just curious.
it doesn't surprise me at all
that the vast majority of reports
that are in your system are things
that were only ever used once, but
they were critical in that moment.
It was just satisfy a curiosity, hmm, I
wonder if, and then never use it again.
Because not every report is some
sacrosanct thing that we add to our
religious ceremonies every week.
You know what I mean?
so I wish it was just a big thing.
Like, hey, I was just curious.
And it's just like, whoop, it just
hides it from, you know, people.
You know, maybe, maybe there's someplace
you can actually get to it, but just
in the meantime, just put it away.
Mitch: Yeah, it's interesting because
in our legacy platform, we had this
concept called quick charts where you
could go do that exploration real quick.
And if you don't migrate it somewhere
else in 7 days, it would get deleted.
and I feel like we need to figure
out a way to apply that to.
The platform analytics workspace,
but it really comes down to just
the practices, even if it's setting
a one hour meeting every month.
just to go run the audit again and
say, okay, can we retire these things
so that this doesn't happen again?
I think that's something almost
nobody's doing if we're being
honest and Reporting's often
an afterthought until it isn't.
CJ: And I got, I got to say though, right?
Like reporting should probably be where
you start on, you know what I mean?
I'm like any practice, any process,
right?
Like when you, yeah.
I mean, because how do you
know how to design the process?
If you don't know what you want
to measure out of the process.
Right, like, you start with what you're
looking for, and then you build a
process, that allows you to capture those
data points and, you know, aggregate
them, you know, to turn the data into
information that you can consume.
And that's what reporting does.
Duke: It's, it's such a North star
and gatekeeping utility for feature
spam requests that you get as your
service now, admin, builder, architect,
whatever, Because if you knew what
outcomes you're pursuing at the start,
and you've got your solution up and
running to pursue those outcomes.
The validated outcomes
that, leadership wants.
Then when somebody says,
Hey, can I get this thing?
sure.
How does that thing get us
closer to these outcomes?
Oh, it doesn't.
Maybe it goes on.
I think we'll think about it.
Pile.
Mitch: Yep,
CJ: And this is probably going to be
a, uh, thing that not going to resonate
with everyone because not everyone
is reaching this level of maturity.
Right?
But I feel like, a lot of folks who have
been on the service now platform now have
been there for a long time should be.
Either reaching or reaching for a
level of maturity where, we're thinking
about things a lot more from the
process perspective and how we can
use the outcomes of those prospects
to go back into that continuous
improvement loop and actually see
the results of that rather than.
I need to go in and just create a one
off report that's going to, sit and clog
up this system for the next 10 years.
Right?
And it's like, so how do we get folks to
start, taking that next level of thought.
We've got this platform
analytics experience, right?
And you've got, we've got the trusted
reporting partners here and vivid charts.
How do we get them to take , that
next leap in thought that.
Reporting is something that can drive all
of your processes and therefore, drive
the execution of your business goals
and create so much more value for you.
Like I said, is it is a
multiplying force, right?
Versus something that you do
as an afterthought to figure
out why things are broken.
Okay.
Robert: 100 percent CJ and from
a reporting standpoint, like
Duke mentioned, you have some
reports that are point in time.
They're ad hoc.
I need to know this now.
I build it and I never
need to look at it again.
Then you've got your real time, These
are the dashboards that live more in
the interfaces that you're working in.
What do I work on next?
What's come on into the queue
in the last five minutes?
You need to see that in real time.
What you're starting to dig into is more
of those periodic reports, The weekly,
the monthly, the quarterly look back.
And that's where you do have to have
a lot of that thought put in up front
of what questions do we want answered?
looking back at the last month.
Did we get the outcomes
we set out at the start?
That's the maturity you want to have.
And you have to have a cadence behind it
where you're looking back at a defined
set of goals and outcomes and letting the
data tell you if you achieve them or not.
we see definitely in the service
now customer base a heavy lean on
the ad hoc in the real time, right?
That's pretty well served in the platform.
But there's periodic style reports
where you're looking back and
trying to measure against outcomes.
Those typically happen in a meeting format
where you're discussing it as a group.
And that's where our product
actually really fits well
for those periodic cadences.
You're presenting, you're
discussing and you're looking back.
Did we get the outcomes
we set out at the start?
CJ: That's it right there for me.
It's the next level, where a lot of
folks really need to go where, where
they want to go, where their business
is taking them and, and that they're
often don't have the trusted partners,
To help them contextualize it, right?
They're just trying to kind of floundering
around, trying to find it on their own.
And I'm going
Mitch: And I can confidently say
we are the only ServiceNow partner
who has lived in this for years.
some people might do it here and there
and we love teaming up with them, but this
is like a very natural language for us.
Duke: All right, that's
about 40 minutes of record.
So, platform analytics
experience is coming, folks.
It is awesome.
But do take this opportunity to
really put your best foot forward
on this incredible new tool.
ServiceNow has given us.
Please check out VividCharts new offering.
We're going to have a link in the
description below, so you can check
that out and reach out to them.
When you want to get your reports
ready to rock for the new experience.
Any final words, gentlemen?
Mitch: thank you all so much
for having us as always.
Appreciate what you guys do.
And, yeah, we're here to help.
we know there's a lot you could be doing
with the data you've got, especially
this migration being a great opportunity
to get your own house in order.
And it's never been more important
because you're probably pushing
to get to gen AI, or you're being
pushed from the top down to do it.
And you might have the hunch that you're
not ready for, uh, X, Y, and Z reasons,
and data is typically a big part of it.
So, it is a very important time
in the ServiceNow landscape to get
tight on your data and your reporting
and your reporting on your data.
That was meta.
Duke: All right, guys, thanks for coming
and we will see everybody on the next one.
Robert: Duke CJ, you're the best.
Thanks for having us on.
Duke: Thank you.
CJ: you guys.
Uh,
Duke: All right.