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The Gearbox Podcast brings on industry professionals to explore the day-to-day operations of owning and operating a shop. From common frustrations to industry-wide shifts, this podcast covers it with fun and insightful conversations.
Jimmy Purdy [00:00:00]:
Well, I appreciate you coming in because I know you're probably getting pulled in like a thousand different directions.
Paul Danner [00:00:04]:
Oh, yeah, no, this is the last one.
Kristin Danner [00:00:06]:
This is it.
Jimmy Purdy [00:00:06]:
This is it.
Kristin Danner [00:00:07]:
We got this in lunch and we.
Jimmy Purdy [00:00:08]:
Are in the car.
Leigh-Ann Purdy [00:00:10]:
Start to relax, try and leave.
Jimmy Purdy [00:00:12]:
It's been a long week already, you know.
Kristin Danner [00:00:13]:
Yeah, I just. I don't know how he's done it all these years.
Paul Danner [00:00:17]:
I appreciate having my wife here with me this time. This has been really, really awesome to be here. And our mindset has changed and what we're mean, not mindset. Of course we want to train people, but to be able to help other people and to have my wife as the president of Scanner Danner Charities Inc. SD Charities Inc. She's the president. And this is underway.
Leigh-Ann Purdy [00:00:42]:
Yeah, you guys have started a new chapter. So when did this kind of come about? When did you decide that this is what you wanted to do?
Kristin Danner [00:00:50]:
Now it's been coming about for a long time and I think you look back and you see, oh, okay, that's where all this started. And I think it honestly started with, for him, just so much pressure being scanner Danner. He's the one and only scanner Danner. Who's going to be Scanner Danner? Paul.
Jimmy Purdy [00:01:13]:
Paul.
Paul Danner [00:01:13]:
Not Dan.
Kristin Danner [00:01:14]:
Yeah, not Dan. Commonly referred to. We can title every podcast, Ron.
Paul Danner [00:01:20]:
I'm not Dan.
Kristin Danner [00:01:23]:
We get emails every day. Hey, Dan.
Paul Danner [00:01:25]:
Thanks, Dan. Guy's been following me for ten years, still calling me Dan. It's okay.
Kristin Danner [00:01:30]:
But there's only one Dan here and it's a lot of pressure. And literally people every day are like, what about this? And what about that? And when are you going to do this and more and more? And how do you keep up with that and have a family and have a marriage? And it's a lot for one person. And I see people chasing that and doing that. I'm like, I don't know how you do it.
Jimmy Purdy [00:01:55]:
He's not going to say no either. Right? You're a given guy. I mean, you want to help, right?
Paul Danner [00:02:00]:
Yeah.
Jimmy Purdy [00:02:00]:
Every time someone asks you, he's like, you're trying to add another thing to your plate.
Paul Danner [00:02:05]:
And what she's talking about too, which is ideas people provide. Like, hey, what about make this improvement and that improvement and all of those things take my time and energy and resources and they can be fruitful and profitable, but it's to what end, right?
Kristin Danner [00:02:21]:
And people just don't realize logistically it's just him and me and our kid. It's a small team doing this. And it's like yeah, it would be great if we could do all these things.
Jimmy Purdy [00:02:31]:
And you reply to every message on YouTube, everything on Facebook. You're on it.
Kristin Danner [00:02:36]:
No, it's us. I mean, we have people working on the website. Our son is the cameraman, but, like, he's the. Doesn't.
Paul Danner [00:02:44]:
He doesn't like to be called camera.
Kristin Danner [00:02:45]:
Yeah, that's right.
Jimmy Purdy [00:02:45]:
Editor in chief.
Kristin Danner [00:02:47]:
So much time editing.
Paul Danner [00:02:48]:
He has a real artistic talent beyond holding a camera for, so.
Leigh-Ann Purdy [00:02:53]:
And these are full time jobs.
Paul Danner [00:02:54]:
Full time.
Leigh-Ann Purdy [00:02:54]:
I don't think people realize just because it's social media or these YouTube videos, that's an all day affair just to.
Kristin Danner [00:03:02]:
Film more than all day.
Jimmy Purdy [00:03:03]:
Let's be real here. You're actually fixing the cars as well, so you're actually very technically savvy, right?
Paul Danner [00:03:09]:
Yeah, for sure. I may not be the one. Say we say the timing chain jumped two teeth. I may not be the one doing the timing job, but we'll do the troubleshooting. My brother might be the one that does the chain, and then we come back to do the follow up, because everybody wants the follow up. You got to see the fix, too.
Jimmy Purdy [00:03:30]:
Know that you're right.
Paul Danner [00:03:31]:
That's two days of filming, and that's probably three days of editing for 145, 50 minutes. Video. People don't see the amount of work it takes to do it.
Jimmy Purdy [00:03:43]:
Oh, yeah.
Leigh-Ann Purdy [00:03:44]:
Right.
Jimmy Purdy [00:03:44]:
You can see the quality of the video, but that goes into the whole thing of the diagnosing, or I like to call it an advanced assessment. You're doing the real work. Even though you said that's not, like, the real work. You're not doing the timing chain.
Paul Danner [00:03:58]:
Right.
Jimmy Purdy [00:03:58]:
I think the whole industry needs to realize that is work. I was just talking to Jeff about the same thing about having, like, an open circuit and having a fuse blown and charging a client, say, $400 to replace a fuse, and they go, $400. All you do is replace a fuse. No, exactly. Right.
Paul Danner [00:04:15]:
Yeah, exactly. And to piggyback on that, for anyone listening, they're like, that's crazy. Of $400 for a loan or a bad fuse. I had one where the fuse was relocated in the wrong location, and the diagrams didn't show it.
Jimmy Purdy [00:04:31]:
Right.
Paul Danner [00:04:31]:
And it was bad.
Jimmy Purdy [00:04:32]:
That's never happened before.
Paul Danner [00:04:33]:
And if you guys want to see it, just type in 29 volts as a keyword on my website. This Ford computer missing its main battery power feed because the fuse was relocated, when you'd turn the key on, half the module would come to life, and the transmission solenoids were pulse width modulated. And we're clicking on and off. We're back feeding 29 volts into the circuit.
Jimmy Purdy [00:05:02]:
Oh, wow.
Paul Danner [00:05:02]:
So, the circuit main feeds actually had 29 volts on it from a relocated fuse. So that's what can happen. My point was, that's what can happen if you don't. What you're doing with a blown fuse. And this car had ECMs and modules and entire wiring, engine, harness, and the entire interior was ripped apart. Somebody had 20, 30 hours in this car for a relocated fuse?
Jimmy Purdy [00:05:29]:
Yeah.
Paul Danner [00:05:30]:
It took me two days to find it.
Jimmy Purdy [00:05:31]:
Right? I mean, how would you know? Yeah. All we have is what they call the Bible. Right? Yeah. So you go in the Mitchell, you go the motor, and you're like, oh, well, everything's in the. Where it's supposed to. Yeah. Like a Chrysler. You ever seen a Chrysler with the wrong wiring?
Paul Danner [00:05:45]:
Right, right.
Jimmy Purdy [00:05:47]:
And they're like, well, all you got to do is look on the wiring diagram. Follow the wires. Right.
Paul Danner [00:05:50]:
You should know that. You're the expert. That's why I hear that from the.
Leigh-Ann Purdy [00:05:53]:
Right. Yeah, I am the expert. That's why you're paying me, and I fixed it.
Paul Danner [00:05:56]:
That's right.
Leigh-Ann Purdy [00:05:57]:
You're welcome.
Paul Danner [00:05:57]:
That's right.
Leigh-Ann Purdy [00:05:58]:
I'm helping you.
Jimmy Purdy [00:05:58]:
Exactly. So, speaking of wives. Yeah. I mean, she runs the office, and I know exactly how you feel about having her here.
Paul Danner [00:06:05]:
Yeah.
Jimmy Purdy [00:06:06]:
It's the support, right? Yeah. Our shop wouldn't be where it is without know. I know you guys had a class yesterday.
Paul Danner [00:06:12]:
We did. I got to meet your wife. I didn't even know. That was just strange, the way that that went down.
Jimmy Purdy [00:06:18]:
Coincidence, man.
Paul Danner [00:06:19]:
I met you, Jimmy, for the first time. And your wife's name again?
Leigh-Ann Purdy [00:06:23]:
Leanne.
Paul Danner [00:06:23]:
Leanne. She's in class, like, killing it. We're sitting right behind her, and I whispered to Kristen, I'm like, there's a shop owner that knows what they're talking about.
Kristin Danner [00:06:32]:
He did.
Paul Danner [00:06:33]:
I mean it.
Kristin Danner [00:06:34]:
Not knowing who you like. She knows what she's talking about.
Paul Danner [00:06:37]:
And I could see that right away. So you guys are doing something right. Whoever's listening needs to pay attention to what these two are saying about shops and how to run them, because this is what we're talking about. How do we uplift the industry? How do we change the industry? You guys have learned. You've implemented it. You have success. So you guys need to listen to.
Jimmy Purdy [00:06:56]:
What it's just learning every day, just constantly trying to find a golden nugget. No silver bullet, just, like, one golden nugget at a time. And she's working hard, educated.
Leigh-Ann Purdy [00:07:05]:
You got to know how to research. And then I told you the other day, like, oh, I felt so dumb in class. But that's because I'm so highly aware of what I don't know. We're always trying to improve and like, well, those are the people I want to be around. I want other people to elevate me. I don't want to be pretty sweet leading the group that I'm around because I want to be better. Yeah.
Kristin Danner [00:07:31]:
I don't want to be the smartest person.
Leigh-Ann Purdy [00:07:32]:
Exactly. I don't want to be the smartest.
Kristin Danner [00:07:33]:
What are you going to gain from that?
Leigh-Ann Purdy [00:07:35]:
Right, right.
Kristin Danner [00:07:35]:
So I'm going to be a big.
Leigh-Ann Purdy [00:07:36]:
Fish in a little pond. That's not that fun.
Jimmy Purdy [00:07:40]:
Even though every once in a while you got to try to be that person. Right. You got to step up.
Leigh-Ann Purdy [00:07:44]:
Nice to be that person.
Jimmy Purdy [00:07:45]:
Fake it a little bit.
Kristin Danner [00:07:48]:
But the real wisdom is in realizing, like you said, what don't I know? And I think, well, in any industry, but there's so much know. He tells me about Facebook groups and these guys are. And all they're saying, the ego is just, it's unbelievable. But you have know, have a real assessment of yourself and say what I know and go and learn your, your.
Jimmy Purdy [00:08:14]:
Mind process when you go through your videos and I've watched my fair amount of your videos, right. You just keep an open mind the whole way. And I always try to tell my text and anybody else starting out and I tell myself, too, just relax. Yeah.
Paul Danner [00:08:29]:
And question everything you're doing.
Jimmy Purdy [00:08:31]:
Question everything. You already have your mind made up when you go in to diagnose something, right? And you're like, I'm just going to prove that I'm right. No, that's not how you do that. Even though we all do it. And you get to a point, you get frustrated, but then you reevaluate. And it's such gold to see someone get frustrated and then be able to talk themselves back out of it.
Paul Danner [00:08:49]:
That's what everyone, a lot of people miss that. I appreciate you saying that because in this silver bullet world, where other creators are making videos and showing how simple it is and maybe showing the process after finding out the problem, which is fine, there's nothing wrong with that. I'm not saying that our method is better.
Jimmy Purdy [00:09:08]:
They walk through it like they've done it a thousand times and they're like, I make no mistakes.
Paul Danner [00:09:11]:
I'm Mr.
Jimmy Purdy [00:09:11]:
Perfect.
Paul Danner [00:09:12]:
Or they've figured it out before they turn the camera on and pretend that they didn't. Or anyway, there's all different ways to do it. They all have their advantage, depending on the mind and who's watching. But ours have always been centralized around the student that truly wants to learn. And I always felt it was important that the process was taught, not just the subject, but the thought process. How do you know when to stop walking the path that you're on? Back up because you missed something, because that test told you, wait a minute. This is what you assumed. Hold on.
Paul Danner [00:09:48]:
Let's back up and go back this way. And here's why. You can't really teach those things in a manufactured environment either.
Leigh-Ann Purdy [00:10:00]:
You have to show them the process, so you're teaching them how to critically think so they can start doing stuff on their own. But it's the difference, too, between the authoritarian manager or owner or whoever you have and the guy that's actually leading, trying to help so we can all make more money in the end.
Paul Danner [00:10:20]:
Yeah, for sure.
Jimmy Purdy [00:10:21]:
And watch somebody make a mistake.
Paul Danner [00:10:23]:
It's okay. I think the mistakes equally as important. And my son loves it when I make mistakes because then he does his thing with his editing and emphasizes that mistake. And it's great. I love it.
Jimmy Purdy [00:10:35]:
We all do. That's what we all watch it for.
Paul Danner [00:10:38]:
But a lot of people don't like behind the scenes. You don't see the comments that people are just like, why do you talk so much? Why did you take so long to do that? And why did you pick that test? Why didn't you just go right here? And it's like, you're missing the point. You're missing the point. Like, for the learners, we're trying to hit the true technician that wants to learn how to do this. That's who we're teaching to. We're not teaching to the silver bullet crowd who just wants a quick answer.
Leigh-Ann Purdy [00:11:05]:
Well, that must be hard on you guys because you're seeing all those comments. Social media is rough.
Kristin Danner [00:11:10]:
It is rough.
Leigh-Ann Purdy [00:11:11]:
Those keep.
Paul Danner [00:11:11]:
I need her.
Leigh-Ann Purdy [00:11:12]:
Warriors are rough. I mean, how do you handle that?
Paul Danner [00:11:15]:
I lean on her for those.
Kristin Danner [00:11:18]:
Yeah. Sometimes I'm like a thicker skin than I do. I'm like, I could never do what you do. There's just no way I could not do it. And a lot you just learn to laugh at. And he'll never believe what this guy said. Or that guy. He usually comes to me because I'm this smart mouth.
Paul Danner [00:11:37]:
She is so witty like that. She's got a smart ass answer for you. I do. These are the ones I want to reply with, or hers. Then she gives me her filter.
Kristin Danner [00:11:49]:
I'll be in the kitchen, and he's in the family room, and he yells out, hey, hon, listen to this. And he'll read me the comment and I'll say what comes off the top of my head. And most of the time, sometimes we'll give that reply, sometimes we won't, because we are known for our faith. So my response does not always align with that.
Leigh-Ann Purdy [00:12:08]:
Like, oh, babe, that was good, but not appropriate.
Kristin Danner [00:12:10]:
Exactly. So it's a lot of that.
Paul Danner [00:12:14]:
Can I give an example of one I was thinking of? Maybe a guy was like, he said something. I don't remember exactly what he said, but you said something like, that's what your wife said last night, or Something like that. I was like, oh, that's perfect. I'm going to say that. Do you remember that one? That was awesome. Of course I didn't say that. These are things I want to say and use her for that.
Kristin Danner [00:12:38]:
So we laugh about it, because that's the thing with social media. Everybody has their own little microphone, everybody has their keyboard, everybody can be heard, and everybody has an account or a way of just, everybody thinks what they have to say is so darn important. And it's like, for what purpose? You really woke up today and needed to say that. You could have elevated someone else. Instead, you said something dumb like, right.
Leigh-Ann Purdy [00:13:02]:
Where are you really mad at?
Kristin Danner [00:13:03]:
Right?
Paul Danner [00:13:04]:
But they do affect.
Kristin Danner [00:13:05]:
You want to have go for it, but it does. It wears on, unfortunately.
Paul Danner [00:13:10]:
You could have a thousand good comments and one bad one. Of course it's the one bad one. You guys know it from a Google.
Leigh-Ann Purdy [00:13:15]:
Review on a shop and you remember it.
Jimmy Purdy [00:13:18]:
You do.
Paul Danner [00:13:18]:
And you know how unfair that comment is if you let it. I've learned at least you can't really do that for a Google review. You want to reply, but then just put it out of your mind as best you can. Generic reply for me, I've learned we did something wrong. I'll delete them and then just, if I delete the comment, then I don't see it. What people don't know this is really bad is the way YouTube works with their comments is like, I can go to YouTube Studio on the app and then all of the comments show, like, so I don't look at video and then comments. It's like all the comments show up on all the videos every day. And so when I go through that list, I try to answer as many as I can, and the only way to make that comment disappear in that list so I don't see it again the next time I go back is I either comment on it or I give it a heart.
Leigh-Ann Purdy [00:14:18]:
Oh, interesting.
Paul Danner [00:14:19]:
I cannot get rid of that comment by thumbs upping it or thumbs downing it. I can only get rid of, well, three ways. I delete it, I comment on it or I give it a heart. Those are my only three options.
Leigh-Ann Purdy [00:14:32]:
Cheeky, though.
Paul Danner [00:14:36]:
But here's the problem. Some of those cOmments, they're not bad. I don't want to delete them to make them go away. I don't want to comment on it because it was kind of dumb and irrelevant to the situation and I certainly.
Jimmy Purdy [00:14:49]:
Don'T want to hard it.
Paul Danner [00:14:51]:
So then I see that same comment over and over again for the next video. Five, six, seven days until it gets buried in other comments that I don't want to deal with. So that kind of sucks. It is because sometimes it's a negative comment, but not negative to a point.
Jimmy Purdy [00:15:08]:
Where it just missed the point. It missed the point.
Paul Danner [00:15:13]:
That is a point, you're correct, but not in this situation. You missed it and I'm not going to take the time to reply. So then I got to see that same comment over and over and over again.
Jimmy Purdy [00:15:23]:
Because if they didn't get it in the video, you're not going to spend a half an hour writing, texting a thing. Like, look, this is what I was trying to.
Paul Danner [00:15:30]:
I've literally written to YouTube, who has the worst customer support ever that you possibly imagine that makes sense? Is Google, like, is Google really going to have good customer support? I don't think so.
Jimmy Purdy [00:15:40]:
Right?
Paul Danner [00:15:41]:
But I've even messaged them and said, hey, help us creators make these comments go away by either thumbs upping it or thumbs downing it. Because if I thumbs up it, you don't know who gave the thumbs up. It just shows as a number. If I thumbs down it, you don't even see it. But I can make that comment go away and then I can leave it there for everyone else to see because maybe it is relevant for someone else to read it.
Leigh-Ann Purdy [00:16:02]:
You just need options.
Paul Danner [00:16:03]:
Yeah, I just need those options.
Jimmy Purdy [00:16:05]:
They're just trying to force you to engage with the audience.
Paul Danner [00:16:07]:
It's a rant, but for no apparent reason. Unfortunately, what it means they need to understand is negativity over and over and over again that I get to see and it does affect you. That was my point.
Leigh-Ann Purdy [00:16:21]:
They're definitely trying to create drama by doing that.
Jimmy Purdy [00:16:24]:
I guess.
Kristin Danner [00:16:24]:
So it's going to equal ups and gauge clicks.
Jimmy Purdy [00:16:26]:
Yeah, I guess I just want to know who's like, I mean, at this event everybody here is so nice. Everybody's helpful. SO if anybody's watching your videos, they're in the automotive industry. And who are these people that are negatively impacting what you're trying to do? It doesn't make any damn sense to me. You're doing nothing but trying to better the industry. And it's like, are you upset because you're not him? Are you just completely missing the point? You need to get out of the industry? I don't know.
Kristin Danner [00:16:53]:
It's a wide variety.
Jimmy Purdy [00:16:54]:
It is.
Kristin Danner [00:16:55]:
It really is. You'll get comments like, I mean, this is just made up, but great video, but why are you wearing that dumb shirt or something?
Jimmy Purdy [00:17:07]:
That's that kind of stuff. Like, what's the point?
Kristin Danner [00:17:10]:
Cannot not say something. They just feel like if you have a device in your hand, you're compelled to put your opinion out there. And that's what we've seen is like, there are all kinds of people in this world for sure.
Jimmy Purdy [00:17:23]:
I see a lot of stuff come up on Facebook, on the groups, and it's like, you want to help and so you're like, no, I'm not even going to engage. It's like, so what compels people? Actually, you got nothing to do. You need a job. I'm hiring. Let's get you in.
Paul Danner [00:17:39]:
I heard some comments here when we got up on the panel to talk us YouTube guys. I guess there are some people that still shop owners that think that we do harm to the industry because of what we're doing. Just because. I guess they feel that we're giving away trade secrets and we're taking work out of.
Jimmy Purdy [00:17:59]:
It's not going to be a new car with new technology coming out tomorrow.
Paul Danner [00:18:02]:
But that is a continuing. I heard it while we were here through another friend who said, hey, I was sitting at a table and this is what these guys were saying. I was like, wow, that's interesting. That's good to know.
Jimmy Purdy [00:18:14]:
It's one out of 100. But you fixate like I do when there's something negative. You want to fix the problem. We're fixers. We want to fix that one problem.
Paul Danner [00:18:22]:
Right? Can't let it go.
Jimmy Purdy [00:18:24]:
No.
Paul Danner [00:18:24]:
And I'm thinking as I go through and think about all the case studies I have, which I have like over 700 on YouTube and over 500 on the website. So that's like one, two, 1300 different case studies. I'm thinking every single one of those shows the need to pay a good diagnostic technician. It's not given the message like, hey, look, you can do this too.
Jimmy Purdy [00:18:47]:
Well, and you're not cut to like, oh, you got a code of PO 300 and this is how you fix it. You got a PO 717.
Paul Danner [00:18:52]:
This is how you fix it, right?
Jimmy Purdy [00:18:54]:
You're walking through the process and that's what the goal of your videos is, is to understand how you got there, not what the fix is. And maybe some guys like to scroll to the end. No. What's he replacing? It's like you're missing the point, man. It's like the feeding the fish thing. Teach them how to fish. Don't give them the fish to eat tonight.
Paul Danner [00:19:13]:
Sure.
Jimmy Purdy [00:19:13]:
And that's nothing but good for the industry because it teaches their technicians in their shops how to do it and how to do it correctly and then repeat that process.
Paul Danner [00:19:21]:
I think so, too. But I can see the other side where a garage owner might say, well, the guy that's showing this particular process, and it's actually a pretty simple fix, and he's showing that now the customer is not going to bring the car and he's just going to have that code and he's going to do it himself.
Jimmy Purdy [00:19:37]:
Let him do it.
Paul Danner [00:19:39]:
I do understand that mindset. Say that again.
Jimmy Purdy [00:19:43]:
That's not my client.
Paul Danner [00:19:43]:
That's not your client. Very good. So you guys listen in. The successful shop owners, right? That's not your client. What are you worried about the guy that's going to Google search the code and part himself and go shop for the cheapest part he can find online so he can do and negotiate with you on the labor price or. What do you mean you're charging me diagnostic time or $300 per fuse? One more time. Say that again.
Jimmy Purdy [00:20:04]:
That's not my client.
Paul Danner [00:20:05]:
That's not your client. Very good.
Jimmy Purdy [00:20:07]:
I don't need it.
Paul Danner [00:20:07]:
This is one of the simple golden nuggets that you guys have learned in these training places. Oh, absolutely. And through these groups that we're talking about, that is not your client.
Jimmy Purdy [00:20:16]:
And you can say that to some other owners, other people, and it will not seat unless you've dealt with that situation. And then all of a sudden you realize when you hear that, you're like, you mean I don't have to work for that guy? Like, no. And once you've dealt with enough of.
Kristin Danner [00:20:31]:
Yeah, you work for yourself and you know what you're worth and you know what is worth your time and energy to deal with. And you get to make that choice. It's your business.
Jimmy Purdy [00:20:42]:
And guess what, Mrs. Jones, that's lined up right behind that client wants to pay you every dollar that you're worth for your time. But you're too busy wasting your time trying to convince this guy why it was $300. Replace a fuse. So now you're doing a disservice to the entire Industry because she's waiting to get in line and you're too busy wasting your time with this guy or girl.
Paul Danner [00:21:02]:
100%.
Jimmy Purdy [00:21:03]:
Whoever it is that just doesn't understand.
Paul Danner [00:21:06]:
Those would be the bottom, what do they say, 50%? Yeah, bottom feeders for sure. Small percentage, the lowest fit. But the 50% of your customers generate 5% of your revenue. Those are the ones that you.
Jimmy Purdy [00:21:22]:
The 80, your time, 20% of your profit.
Paul Danner [00:21:26]:
Yeah, those are the ones you want to try to figure out a way to steer them elsewhere if they're not your client.
Jimmy Purdy [00:21:31]:
And, you know, it might be just a dad that's teaching his son how to repair the vehicle. You never know the situation. Sure. I do a radio show this locally and I don't mind getting on there and have people call in and walk them through the process. I don't mind telling them about scanner Danner. Look it them up and see if you can fix it yourself.
Paul Danner [00:21:47]:
Do it.
Jimmy Purdy [00:21:48]:
I'm 100% about it. But just don't come in here and waste my time. That's the only thing. Don't waste my guys times. My techs are trained, we pay them very well. And so we need a charge to keep them employed and take care of.
Leigh-Ann Purdy [00:22:00]:
Their Families in your community.
Jimmy Purdy [00:22:02]:
Yeah, but don't come in and ask for their time for free. You can take my time for free. I'll help you out because I want to be the one to head that off. And she does the same thing. It's like when they come in very quickly, this is our process. Do you want to use our shop or do you want to go somewhere else?
Leigh-Ann Purdy [00:22:18]:
BecausE I have other recommendations.
Jimmy Purdy [00:22:20]:
She does.
Leigh-Ann Purdy [00:22:20]:
She's got don't let that fool you. We take our time and explain the process and really try and educate the customer. Take away that fear, take away that confusion. But in the end, if they're not open to that, if they don't feel comfortable, that's okay. There are plenty of other shops. And same thing for shop owners. Look at where your city population is, how many cars there are. There's plenty to go around.
Leigh-Ann Purdy [00:22:46]:
You can say, no, there will be another phone call. Someone else is going to walk through the door in like 15 minutes.
Paul Danner [00:22:52]:
That must be one of the hardest ones for shop owners.
Jimmy Purdy [00:22:56]:
Well, it's. The guy that you were sitting yesterday was talking badly about the YouTube channel. He obviously doesn't have enough work coming in. Maybe he should look at himself, maybe take a look in the mirror and realize that you should be two weeks out right now. If you know what you're doing, you should have no problem with someone on a platform teaching the community, the world, how difficult it is to assess these vehicles, because that's what's really going on. You're not telling people how to fix their cars for free. And if you think that you're the problem.
Paul Danner [00:23:27]:
Right.
Jimmy Purdy [00:23:28]:
That's the bottom line. Like, you're missing the point.
Leigh-Ann Purdy [00:23:30]:
Well, and not everybody has training. So once again, they're fearful because they can't do it. They can't help their techs, so they're just kind of stuck in the background, and then they feel like that authority is being taken away, but they're the boss. You need some kind of authority, they think, to lead their guys.
Kristin Danner [00:23:48]:
And you can't lead from fear.
Leigh-Ann Purdy [00:23:51]:
Exactly. Right.
Jimmy Purdy [00:23:52]:
Absolutely.
Leigh-Ann Purdy [00:23:52]:
I mean, it works for a short time.
Jimmy Purdy [00:23:55]:
To what extent, if you're a dictator.
Kristin Danner [00:23:58]:
Doesn'T inspire your employees to show up and give their best because you're working from a place of fear. And we just have to take what we can get. And it doesn't matter if we cut down what you're doing. Just keep moving forward from that fearful place. Well, that doesn't inspire your workforce.
Jimmy Purdy [00:24:16]:
Who would it inspire?
Leigh-Ann Purdy [00:24:17]:
And everybody has different goals. You can make money and be good people. You could make money and help people, but not everyone has that experience, so they're fearful.
Jimmy Purdy [00:24:28]:
Profit is not a bad word.
Paul Danner [00:24:30]:
Talk about that for a second, what you just said.
Jimmy Purdy [00:24:32]:
Yeah.
Paul Danner [00:24:32]:
So helping people or helping your customer. I hear that a lot. I take care of my customers. Very proudful types of people and great hearts. Genuine, true. They want to take care of their customers above all. But the flip side that I see is you're in your, quote, taking care of your customer, whether it be that discount you gave or you understand that this particular person may not be in the greatest position, and so you're going to discount this or discount that. And what you don't realize is the technician that you've hired, you're really not paying him or her what they're due, and you can't afford to hire another technician because you're just barely making it yourself.
Paul Danner [00:25:25]:
But the mentality is. But I'm taking care of my customers. What a good point. We can do both, right? We can do both.
Leigh-Ann Purdy [00:25:31]:
We can do both. You don't have to discount your services to help people. That's not how you help people.
Paul Danner [00:25:39]:
When we're driving in a car. I guess an analogy would be like you're in an intersection, right? The person that's coming your way has the right of way and they're not turning, but they stop to let you out anyway. And it's nice, right? It's not because the guy behind but.
Jimmy Purdy [00:25:57]:
The guy behind you, that's a trigger for her.
Paul Danner [00:26:01]:
But the flip side, the guy behind almost rear ended you because you were being nice. So I think the analogy is there where you're just about. I was almost going to say you're going to rear end your technician, but that doesn't sound right.
Kristin Danner [00:26:21]:
Sounds better than what I was going to say.
Jimmy Purdy [00:26:23]:
It probably sounds better in your head.
Paul Danner [00:26:25]:
But you get the idea like you're taking care of your customer, but you're taking it from yourself, from your own pocket where you're struggling. You're barely paying the bills and you can't pay your technician what he or she needs to be paid. And you can't hire another guy because you're billing three weeks out.
Kristin Danner [00:26:43]:
Something's wrong. You're working extra time. Fundamentally, right? Is it worth that? Putting your kids to bed at night? You don't get to do that because you have to stay later and work to make up for what you're doing.
Paul Danner [00:26:56]:
All in the name of, I take care of.
Jimmy Purdy [00:27:00]:
And that's where the leadership comes in. It comes in. Same with the technician. You have a technician that's showing up late, but he bills hours and he keeps showing up late. Right. How come he can show up late and it breaks the morale of everybody else? You have to be the leader and step up and say, hey, look, this isn't right. And you're trying to take care of your tech. Well, he's got family issues.
Jimmy Purdy [00:27:17]:
We all got family issues. We all got things going on. You can't just make an exception. So sit down. Hey, do you want to show up at when do you want to be here? I want to be at 830. I need 8 hours a day.
Kristin Danner [00:27:27]:
Okay.
Jimmy Purdy [00:27:27]:
So if you're not here at 830, I'm going to hire you. I got to let you go because I can't make an exception for you because I'm not helping you is like you said, now I'm causing a bad morale for the rest of the technicians. And it's like that in every part of the situation when it comes to automotive shopping business. And just like you said, with taking care of your customer. No, if you charge that first client enough you can really take care of the next client because now you're paying your service advisor what he or she deserves. And they're going to take the time to say, hey, how is your day? Right. And creating a customer experience. Right.
Jimmy Purdy [00:28:02]:
And then you can pay your technician to come to Aste. Yes. You can pay him to go on vacation. And he comes back and he's like, I want to knock this out. I'm going to do a really good job. I'm going to put every fastener back. Know, every fastener back.
Kristin Danner [00:28:15]:
Charging. What you said is, you're charging enough. You're not charging this exorbitant amount. That's not what you're. No, you're charging.
Jimmy Purdy [00:28:23]:
I'm not buying a yacht in the Bahamas.
Leigh-Ann Purdy [00:28:24]:
Right.
Kristin Danner [00:28:25]:
You're charging what is appropriate for the job, for the skill level of the person doing it. And then that trickles down.
Paul Danner [00:28:34]:
I think you guys probably know that what I described is like, the majority of shop owners out there, it blows me away.
Leigh-Ann Purdy [00:28:41]:
Yeah, we hear a lot of that and a lot of owners and text doing clients a favor by shotgunning parts, because 80% of the time it's A, B and C. Well, let's forget the assessment and the diagnostic. You need spark plugs. Let's just do that. Well, what if that's not what it needed? You just actually wasted all that money for nothing and now how are you going to tell the client? That's a whole different company.
Jimmy Purdy [00:29:06]:
I take this industry very seriously and I like to say everybody does, but I go home and I watch video after video. I watch all the process. Whatever issue I'm having, I let that not eat me up. But I spend a lot of time marinating. Yeah, going, yeah. She says I marinated and to understand it. So when I get back to the shop, I can walk the guys through it. I can walk through it.
Jimmy Purdy [00:29:29]:
I can make sure that the vehicle is fixed correctly and it's the same when it comes to dealing with. We're not dealing with, but taking care of the clients, care of the technicians. I want to know that I am at the top level. We are at the top level of doing whatever we can. Right. And I take it very seriously. And then I realize my head's been down for so long and I take a look up around and like you said, there's a lot of shops not doing it like that. What are you guys doing since 2023? Where you been? Do you want to make money?
Paul Danner [00:29:57]:
I think investing in your text, too, is important. Getting involved with their lives, knowing what's going on paying attention to. You got a guy that maybe's got his head down and not looking good that day and you see it for a couple of days in a row, you might want to ask him what's going on. That's a hard question.
Jimmy Purdy [00:30:13]:
I mean, it's a hard conversation. I think we talked about that last night, too. And we do weekly meetings and we try to sit down, talk to them, and it's kind of awkward. And sometimes there'S nothing to say and it is hard because.
Paul Danner [00:30:22]:
But it shows you care. I would love to work in an environment like that because I was quoting you when I said that, because we had that conversation yesterday and you talked about that's what you do. I mean, this is part of the other piece of having hard man successful shop, though, is you're not just so focused on the bottom line and the numbers effectively, you really are. When you are asking the technicians that are producing for you how they're doing, you are still focused on the bottom line and making sure everybody's getting paid what they should be. But you care for your guys, man.
Kristin Danner [00:30:56]:
Creating an environment. Environment where they want to show up for you. They're invested because they know you're invested in them. And it doesn't take a lot to do that.
Leigh-Ann Purdy [00:31:04]:
It feels like it does if you.
Paul Danner [00:31:06]:
Know it feels like it does. That's because our MO is just fix it, man.
Kristin Danner [00:31:12]:
Get your crap together. Especially as men.
Paul Danner [00:31:15]:
That's our design.
Jimmy Purdy [00:31:17]:
We grew up in a different era.
Kristin Danner [00:31:18]:
For sure, you don't have to sit down and have a therapy session with them, but it is just the knowledge that their boss recognizes. Like, I'm a person outside of this shop, and they care about that. And that shows up. And again, it doesn't have to be a big thing. It can be a little thing. But those are the people that will want to show up for you. They'll want to do the best for you. And then you can leave them in charge while you come to a training event.
Kristin Danner [00:31:46]:
And you're not worried because they feel valued.
Jimmy Purdy [00:31:51]:
It's awkward because. And you're probably on the same mindset. It's like you don't want to talk about your feelings. And so when you ask them, I don't want someone to ask me about my feelings, but you know what I'm saying?
Kristin Danner [00:32:02]:
Tell me about your feelings.
Jimmy Purdy [00:32:04]:
But you know what I mean. And it's funny you said that's not a therapy session, but it's like black or white. It's like we're either not going to talk, or we're going to go all the way in. Right? There's no gray area.
Kristin Danner [00:32:14]:
It's like, Leanne can come in, and.
Jimmy Purdy [00:32:16]:
She is so much better at it than I am.
Leigh-Ann Purdy [00:32:19]:
Hey, what's going on? Yeah, what are you up to this weekend? What happened last weekend? Trying to get them to tell a story. But what I'm really looking at is I can see their faces, but I also look at the numbers, because, God, does it show when their mind is elsewhere, for whatever reason, it's actually very easy to see their numbers go down and to see a pattern happening. And then that's when you really start paying attention. And you can come at them and say, hey, your numbers are down. What's up? What's wrong? That'll go over well.
Paul Danner [00:32:52]:
No.
Leigh-Ann Purdy [00:32:53]:
Or you can try and get them to tell a story about, like, well, what's happening? What's your wife been up to?
Jimmy Purdy [00:33:02]:
I think that's the biggest fault, maybe, that a lot of shop owners start with when they go to training events and they learn about these numbers, and then they're like, every two minutes cost me money.
Leigh-Ann Purdy [00:33:10]:
They come at name right.
Jimmy Purdy [00:33:12]:
And then the texts are like, all my owner cares about now is these numbers. He goes to a training event and comes back and all he cares about is numbers. Yeah, but that's not a bad thing. The bad thing is how it was brought to the attention to the tech. She does it way better than I do. I look at the numbers, too, and.
Paul Danner [00:33:28]:
I'm like, but these numbers are.
Jimmy Purdy [00:33:29]:
This guy's going to leave next week.
Kristin Danner [00:33:31]:
He's planning to quit something. But at the same time, I think if your tech feels like he's part of a team, then the numbers matter to him, too, because absolutely, she wants to show up and partake. They want to be a part of that, too, because it's going to benefit them also. And you guys altogether are a team. You guys might be the captains of the team, but you are a team, and you value your players. And if they feel valued, then the numbers matter to them, too, and they'll want to just show up for you.
Jimmy Purdy [00:34:01]:
Yeah. And I've always said, like, the captain doesn't mean that you're in a higher rank than anybody else on the boat. Right. And it's like the team boss or leader. It's got a negative connotation because it means you're on the top. And sure, you make the decisions and you take a lot on your plate as far as responsibility. But I think a lot of people in the shop, a lot of techs and service advisors are like, oh, he's the manager, so he's above me. It's like, no one's above anybody.
Jimmy Purdy [00:34:26]:
We just have different responsibilities. Right, and you're the producer, man. Your car goes down the road at 80 miles an hour and takes these kids to soccer practice. What you do is way more important than what I'm doing. It just depends on how you look at it.
Leigh-Ann Purdy [00:34:42]:
Right. But you got to find the right team. And for us, at least, it took years to get the right team together and to make our shop and ourselves attractive enough to the right people and then be able to pay the right people a good amount of money. And just now are we really comfortable? And I feel like I hear a lot of that from other shops, whether they're just starting out or not. But it's like, you got to work on yourselves first. Just like in a relationship, if you can't love yourself, no one else is going to love you the right way. It's the same thing as a shop. You need a clean, well run shop.
Leigh-Ann Purdy [00:35:19]:
You got to have Sops together to get the guys that you really want. And it's just all one big find.
Jimmy Purdy [00:35:26]:
Your lane and stay in your lane, too, because a lot of time, they won't buy into the process. And then you want to change your process to accommodate who you got there. And it's like, this is not what we want to do. Then what are we doing? We got to let this guy go. If he doesn't want to buy into our process, then we got to keep suffering. Unfortunately, I think they suffer for a very long time because that's just how the cards are falling. But there's always like, just keep looking. Don't just post an ad on indeed and wait for that magic unicorn to show up.
Jimmy Purdy [00:35:58]:
Yeah, keep looking, man. He'll find it.
Paul Danner [00:36:01]:
But you guys are also investing in your technicians, too, with getting them trained and all of that. So it's a big part of your success, too. It's pretty cool to see it's need for us to meet you guys.
Leigh-Ann Purdy [00:36:12]:
Well, same thing for you guys is you're exponentially growing. You're really starting a new chapter, and it's really exciting. Are you starting to think about having a team that is not blood related to start?
Kristin Danner [00:36:28]:
Yeah, I mean, we're thinking about lots of things. As we're sitting one class yesterday, I'm like, now I want to open a shop list. Should we open a shop? Because we're learning so many things, but, yeah, we're growing that. He's been growing that team. We have great specifically for our website because we don't know what the heck we're doing. So we have wonderful people that he's.
Paul Danner [00:36:48]:
Put together that behind the scenes redoing the website. Doing a learning management system, which you guys are going to love as being a part of the SD shop program, which we really appreciate you guys doing. But we're going to make it even better for you guys. That's one. Having a learning management system. A website redesign where they can better track what they're doing and have much more searchable. That's one piece, but another one is we've brought some other creators in, like my former student Tommy Wolf. He's a Volkswagen master tech.
Paul Danner [00:37:19]:
Having him bring in frontline content in and having Caleb doing the editing on know. So we're know stuff that doesn't have to be this. So that's one example. We have like four or five Brian Pollocks. Another one. And I actually got. I don't know if you know Matt Fonslow, but he just did his first video for me too. I'm excited.
Jimmy Purdy [00:37:38]:
Oh, that's great.
Leigh-Ann Purdy [00:37:39]:
Excellent.
Paul Danner [00:37:39]:
So he did an EPROM one for me, but it's behind the paywall. So all the EPROM guys can be quiet.
Leigh-Ann Purdy [00:37:46]:
Bringing people into the.
Kristin Danner [00:37:50]:
Increasing value for our customers. It's only going to be better for them. And it allows him to not have to be everything. One person can't do it all.
Paul Danner [00:37:59]:
Yeah. I'm just not touching the volume of cars that I used to just because of all the stuff that I need to do.
Jimmy Purdy [00:38:04]:
That is so interesting because that's exactly what happens in a shop. You're a technician, you become a shop owner. You start kicking you getting the cars out. You're there till 10:00, 11:00 at night. And Then you realize, I can't keep touching all these cars. And it's like you have to start pulling back. The only way the shop starts advancing is you stop pulling back.
Paul Danner [00:38:20]:
It's like exactly what you're doing.
Jimmy Purdy [00:38:22]:
And it's different and totally different.
Paul Danner [00:38:24]:
It's so hard to do for us, isn't it? Because we were always that guy on the front lines. We had all the answers. We were the guy that knew what all the problems were because we were there. And now all of a sudden, we're not.
Jimmy Purdy [00:38:36]:
Well, the anxiety creeps in. And then you just put your head down. You fix something.
Paul Danner [00:38:40]:
Yeah.
Jimmy Purdy [00:38:40]:
And then it fixes your head and you can go back and I don't have that release. And like, what do I do now? I need to go fix something. Why? Because I'm freaking stressed right now. That doesn't make any damn sense.
Paul Danner [00:38:50]:
But I mean, that's partly why we.
Kristin Danner [00:38:51]:
There's a point where you don't want to be that person anymore.
Paul Danner [00:38:53]:
You can't do well, you can't do both because you're going to destroy yourself if you do both. So that's why we're taking business classes, just to get a better handle on what the industry is doing and saying so we can be a platform and talk about those things and help. And honestly, after this weekend, I really think to have some type of coaching on SD Premium as well for shop owners. I don't know if you know Becky Witt.
Jimmy Purdy [00:39:23]:
I think I got a class with her.
Kristin Danner [00:39:26]:
It's going to be great. She gave us a little that I'm.
Paul Danner [00:39:29]:
Not going to be there, but we talked and she's interested in maybe putting some of her material on SD Premium.
Kristin Danner [00:39:37]:
Yeah, the class is going to be amazing.
Paul Danner [00:39:38]:
She was like, oh, I want all this stuff there. I'm like, no, I don't want that for you. Let's help you build a site for yourself. That's a revenue source. And we'll just use SD Premium as a pass through for some of the stuff. And then you want more, go here. But we just want to be that kind of. I just see it now.
Paul Danner [00:39:55]:
Like, business wise, we have the ability to have a team and it isn't just me anymore.
Leigh-Ann Purdy [00:40:03]:
Accessibility is amazing. The fact that you guys can do that and that you want to do that, it's exciting.
Kristin Danner [00:40:09]:
ELevate other creators and say he's done his thing and he's still doing his thing, but look at this guy, and look at what that guy's doing. And it's just giving is just in his nature. And so if we can give you a platform and it does benefit us because that's material that we're getting, that we can offer to our customers. So it benefits the people that subscribe to SD Premium, but it benefits the creators and gives them more of a platform. And it's just win win all the way around.
Leigh-Ann Purdy [00:40:41]:
Mutually beneficial, still helping people. Completely doable. Not impossible by any means.
Paul Danner [00:40:48]:
Most of all, what's important to me is, like, we've been together 30 years now, and SD and the success of what I've been doing has been the hardest thing we've ever dealt with in our time together.
Kristin Danner [00:41:00]:
Like, personally.
Paul Danner [00:41:01]:
Yeah, personally. And just this little shift mentally for me, in saying, hey, let's try to pursue something together has really changed the game again for us.
Jimmy Purdy [00:41:16]:
That rings like, yeah, that's us right here.
Paul Danner [00:41:18]:
I'm so looking forward to where this path is going to take us. And I really don't care because she'll be walking next to me, so that's all that matters.
Jimmy Purdy [00:41:27]:
Oh, yeah, absolutely.
Leigh-Ann Purdy [00:41:28]:
It's exciting. It's wonderful. And a lot of people are unable to have that opportunity, so definitely special.
Kristin Danner [00:41:37]:
Yeah, well, we're blessed. And a lot of people. You can create those opportunities too, though, because he could choose to keep pushing and pushing and pushing and let me be the man and let me be the superstar. And he has that in him. But there's also, like, how much is enough? And we don't care. It was important to us with his success. We never bought a bigger house. We never bought big, fancy cars.
Kristin Danner [00:42:03]:
We're living in a house that I'm.
Paul Danner [00:42:04]:
Like, we just paid everything off.
Kristin Danner [00:42:06]:
We paid everything off smart. We have the freedom to give and do what we want to do, and we can rest easy. And he's not like, working this butt off because we have to live in this big, fancy house.
Leigh-Ann Purdy [00:42:16]:
Right.
Kristin Danner [00:42:17]:
We just don't need that.
Jimmy Purdy [00:42:19]:
Live beyond your means triple.
Leigh-Ann Purdy [00:42:21]:
Yeah.
Kristin Danner [00:42:22]:
It's choices that you makE. And I'm not saying we've made all the choices, right. But I'm just saying if your heart is that you want to give and pursue something else, kind of look at what else do you have going on? Is there anything else that's so important that's blocking that, or is there something you could give up that would allow you more true satisfaction than completely what you're going to get from bringing in money or whatever? Like, we need money to live. Yeah, of course. But we're good. What more do we need when there's so many people who really, truly do need, and we know that and we see that and that's what we get to do together, is the people who really do need. We can just say, let us help. Yeah, that excites us.
Paul Danner [00:43:10]:
Lucas was talking about a guy, I think he just hired him not long ago, who has had a really rough go in life. And it was like his story. It was. That's we want to step in and help a guy like know or a family like know. That's why our mission statement is helping the automotive community and beyond. And it's kind of cool. The and beyond part. We're really not even sure what that's going to look like yet.
Paul Danner [00:43:35]:
So we have our tax ID number. We've been accepted. We still don't have a bank account yet that we can accept funds. So we're still in limbo. So the and beyond, we're like, what are we doing? We're just patiently waiting.
Jimmy Purdy [00:43:48]:
You don't need to know. You just keep pushing forward, man. Exactly.
Leigh-Ann Purdy [00:43:51]:
We'll be waiting with you guys. All very exciting for everybody in the industry to see something like this come to fruition. Yeah.
Kristin Danner [00:43:59]:
And hopefully have other people within the community join with us.
Paul Danner [00:44:02]:
Absolutely.
Kristin Danner [00:44:03]:
We're just talking about the gentleman and his wife that we met. And they jumped in and helped that shop owner. And it was a group, just a.
Paul Danner [00:44:11]:
Group that are a group of shop owners. You might have seen some of the posts. It was in the ASaW group where I wasn't the facilitator of it. I just made it more aware of what was going on and I was like, hey, I'll step in and help fund this. So it wasn't a handout. I hate handouts. EveRybody's got their handout when you say you have a resource. But it was one where, let's go.
Paul Danner [00:44:35]:
This shop owner was really tweaking and he couldn't get there. He had a backlog of customers that were already set. It was an injury, something with family. He couldn't get there for like a week. And so the shop owner stepped in and traveled to this shop and they showed up, fixed all of these guys cars and didn't stereo.
Jimmy Purdy [00:44:56]:
Didn't take a dime.
Kristin Danner [00:44:57]:
That's what it's about.
Paul Danner [00:44:58]:
Didn't take a dime. They didn't take a dime. And I even offered, I'm like, listen, let me at least fund your, you buy a lunch, Dave, your gas, something I tried, they wouldn't take it. That's what I'm talking about.
Kristin Danner [00:45:10]:
So can we do that on a bigger scale? People do write to us and say, hey, we know you like to give. Can I give you money? Can I do so? If we can use the resources that we've been given through scanner Danner to say, let's go, let's make this happen, let's bless someone, let's get a shop going, let's fix it, whatever.
Jimmy Purdy [00:45:30]:
And that's the good and bad thing about this industry, is like, the best shop owners are the most giving and so they emotionally discount all the time. And like you said, that money comes out of the technician's pocket. It's so hard though, right? Because it's like, it feels so good to be able to do that and go help, but you can do both. You can do it, right?
Paul Danner [00:45:49]:
Just make sure you're billing your customers properly and stop taking the money out of the technician's pocket and your own garage operating system. Then behind the scenes, as you watch that shop being blessed after that, then you're out of the abundance that's going to come. That's where you can have a big heart.
Jimmy Purdy [00:46:11]:
And if you want to donate, donate to SD.
Paul Danner [00:46:13]:
SD Charities. But not yet. We don't even have a bank account yet.
Kristin Danner [00:46:21]:
We'll find out.
Paul Danner [00:46:22]:
There's a lot of shady nonprofits out there. We're certainly not looking at this one for an income stream. We really just want to be a channel where stuff comes in and we can just funnel it right back out.
Kristin Danner [00:46:31]:
We just want to make sure that I've done the Paperwork correctly and not accidentally. Money laundering. We had that conversation.
Leigh-Ann Purdy [00:46:37]:
So nerve wracking.
Kristin Danner [00:46:38]:
What if I real nervous, right?
Leigh-Ann Purdy [00:46:40]:
With the government documents, even though it's supposed to be so.
Kristin Danner [00:46:44]:
Exactly.
Paul Danner [00:46:44]:
Someone just brought that to light. Like, we want to help contribute to our own charity. But then if you think about it, that would sort of be depending on how you do it.
Jimmy Purdy [00:46:53]:
I've just gone cross eyed.
Kristin Danner [00:46:56]:
We're accidentally committing a crime.
Paul Danner [00:46:58]:
Someone's like, well, it needs to be postcat or post tax dollars. Like, you've already paid taxes on that, then you can contribute that. But then at the end, it's still a write off on your taxes in a 501 C three. So wait, I guess we can't contribute? I'm not sure how that's going to work. We'll just give our money to a different.
Jimmy Purdy [00:47:18]:
There's no tax advice going on here.
Paul Danner [00:47:19]:
Charity. We don't know. We're charting new territory.
Kristin Danner [00:47:23]:
Yeah, it is. We want to do it, but we'll learn.
Jimmy Purdy [00:47:26]:
Figure it out.
Kristin Danner [00:47:26]:
Figure it out as we go.
Jimmy Purdy [00:47:29]:
Do you fix the stuff I've seen you fix? I'm sure you'll figure it out.
Kristin Danner [00:47:32]:
Well, it's just me up at the computer crying as I'm trying to fill out these forms. And I'm like, I just wish I knew an adult.
Paul Danner [00:47:41]:
And I say to her, I don't know, honey, you're the president.
Kristin Danner [00:47:45]:
Exactly.
Paul Danner [00:47:45]:
Because I really don't know. I do that a lot too.
Leigh-Ann Purdy [00:47:50]:
Figure it out.
Kristin Danner [00:47:51]:
I know you're the bookkeeper. No sympathy for me.
Paul Danner [00:47:57]:
Awesome.
Jimmy Purdy [00:47:57]:
Well, if you guys ever need help with that, we're 100% here to help. We love that we're ways away in California, but we're here to help.
Paul Danner [00:48:03]:
We would love to interview you guys sometime for the website for SD Premium. We've been talking about that, too, having some of the successful shops that are doing it right and using our program, too. And just to hear from you a.
Jimmy Purdy [00:48:18]:
Little bit, like a brief, I feel like you. I'm like, successful, not successful. Like you said, all the work I've done and you chuckle that. I'm like, man, I feel the same. You just don't ever feel like you step into that role.
Paul Danner [00:48:29]:
But no, you guys are doing it right. It's really a pleasure to meet you both. And pretty cool across the paths with your wife yesterday, and we didn't even know the connection between. I didn't know husband and wife do the funny thing.
Leigh-Ann Purdy [00:48:43]:
Well, I obviously knew who you guys.
Jimmy Purdy [00:48:44]:
Were, and I was like, she's seen your face on my TV. She's like, I know that guy.
Paul Danner [00:48:50]:
I was so glad when you walked in the room because it was just me and Kristen and the instructor, and I'm like, it was such a small sign. I didn't sign up to be front and center here. Kristen even said, well, the door was shut, and I'm like, I don't want to open the door. I was thinking it was going to be a packed room, and I don't like that either. But it was worse walking in the room. It was just the instructor. I'm like, we're committed now. So when your wife walked in, I was like, okay, sweet.
Paul Danner [00:49:17]:
We at least have one on her.
Kristin Danner [00:49:19]:
It's providential that our paths cross.
Paul Danner [00:49:21]:
It was providential. Absolutely.
Jimmy Purdy [00:49:23]:
Right on. Well, thanks for coming in. I appreciate you guys. Get out and go get some lunch.
Paul Danner [00:49:27]:
Nice meeting you, too.
Jimmy Purdy [00:49:28]:
Right on.
Paul Danner [00:49:29]:
Thank you.