The Aspiring Solopreneur

Most solopreneurs think their marketing problem is their offer, pricing, or marketing channel. But often the real issue is much quieter, and far more damaging.

They’re speaking to the wrong version of their audience.

In this episode of The Aspiring Solopreneur, Carly and Joe unpack a powerful marketing framework that can instantly improve how solopreneurs communicate with potential clients: Problem Identity, Process Identity, and Product Identity.

Many solopreneurs stop their messaging at the problem stage, constantly reinforcing pain points like overwhelm, inconsistency, or burnout. While this may grab attention, it rarely converts. 

Why? Because people don’t want to stay stuck in the identity of their problem.

Instead, effective marketing acknowledges where someone is while also speaking to who they want to become during the journey and who they believe they’ll be after the transformation.

If your marketing feels like it’s not connecting, or your audience understands the problem but still isn’t buying, this episode may explain exactly why.

In this episode, you’ll learn:
  • Why speaking only to pain points can actually repel potential clients
  • The three identities every buyer moves through before making a purchase
  • Why most solopreneurs skip the Process Identity (and why that’s a mistake)
  • How to shift your messaging so clients see themselves evolving, not stuck
  • Simple questions to help you refine your marketing immediately
If you’re a service-based solopreneur trying to attract better clients and improve your messaging, this framework could completely change how you communicate your value.

Key takeaway:

Ask yourself these three questions about your audience:
  1. What identity are they stuck in right now? (Problem Identity)
  2. Who do they want to feel like while solving the problem? (Process Identity)
  3. Who do they believe they’ll become when they succeed? (Product Identity)
Your marketing should speak to all three.

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And if this episode made you rethink your marketing, share it with a fellow solopreneur who might need to hear it.

Episode FAQs

What are the three identities in marketing messaging?
The three identities in marketing messaging are Problem Identity, Process Identity, and Product Identity. Problem Identity refers to how your audience currently sees themselves when experiencing a challenge. Process Identity reflects who they want to become while working toward solving that problem. Product Identity is the version of themselves they believe they will be after achieving the desired outcome. Effective marketing speaks to all three stages to guide potential customers through the transformation.

Why shouldn’t solopreneurs only focus on pain points in their marketing?
While addressing pain points can capture attention, focusing only on them can actually limit conversions. Potential clients don’t want to stay identified with their struggles; they want to move beyond them. When solopreneurs also speak to the process of growth and the identity their audience wants to become, their marketing feels more motivating and aspirational, which increases trust and engagement.

How can solopreneurs improve their messaging to attract more clients?
Solopreneurs can improve their messaging by aligning it with the identity their audience is experiencing. Start by acknowledging the current problem your audience faces, then speak to who they want to become during the journey, and finally highlight the identity they’ll have after achieving success. Messaging that reflects this transformation helps potential clients see themselves progressing toward a better version of themselves, making them more likely to engage and convert.

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What is The Aspiring Solopreneur?

*Formerly known as Solopreneur: The One-Person Business Podcast*

Welcome to The Aspiring Solopreneur, the weekly podcast that dives deep into the world of solopreneurship. Join us as we bring you insightful interviews with industry experts and successful solopreneurs who have mastered the art of running their own businesses.

Are you a solopreneur looking for guidance on how to attract clients? Or maybe you're searching for ways to stay motivated and overcome the challenges of working alone. Perhaps you're even struggling with the intricacies of taxes and financial management. No matter what obstacles you face, The Aspiring Solopreneur Podcast is here to provide you with the knowledge, inspiration, and practical advice you need.

In each episode, our hosts, Joe Rando and Carly Ries, sit down with a diverse range of guests, including seasoned solopreneurs, marketing gurus, financial experts, and productivity specialists. Together, they unpack the secrets to solo success, sharing their personal stories, strategies, and actionable tips.

Learn from those who have paved the way before you, as they reveal their tried-and-true methods for growing their company of one.

Being a solopreneur is awesome but it’s not easy. It's hard to get noticed. Most business advice is for bigger companies, and you're all alone...until now. LifeStarr's Intro gives you free education, community, and tools to build a thriving one-person business.  So, if you are lacking direction, having a hard time generating leads, or are having trouble keeping up with everything you have to do, or even just lonely running a company of one, be sure to check out LifeStarr Intro!

Access LifeStarr Intro: https://www.lifestarr.com/lifestarr-intro-for-solopreneurs

Carly Ries:

What if your messaging isn't broken, it's just aimed at the wrong version of your audience? In this episode, we break down the three identities your audience moves through. The problem identity, the process identity, and the product identity, and how missing just one can quietly tank your conversions. If you've been stuck talking about pain points but not seeing results, this framework will completely shift how you position your offers and write your marketing. After twenty years in marketing, this perspective stopped me in my tracks.

Carly Ries:

You're listening to The Aspiring Solopreneur, the podcast for anyone on the solo business journey, whether you're just toying with the idea, taking your first bold step, or have been running your own show for years and want to keep growing, refining, and thriving. I'm Carly Ries, and along with my cohost, Joe Rando, we're your guides through the crazy but awesome world of being a company of one. As part of LifeStarr, a digital hub dedicated to all things solopreneurship, we help people design businesses that align with their life's ambitions so they can work to live, not live to work. If you're looking for a get rich quick scheme, this is not the place for you. But if you want real world insights from industry experts, lessons from the successes and stumbles of fellow solopreneurs, and practical strategies for building and sustaining a business you love, you're in the right spot.

Carly Ries:

Because flying solo in business doesn't mean you're alone. No matter where you are in your journey, we've got your back. Okay. So Joe, today I want to talk about something that I think is quietly sabotaging a lot of really smart solopreneurs. And I gotta say, I haven't always followed this advice with our messaging, so I feel like it's time to like look in the mirror and help other people with it.

Carly Ries:

And I feel like I've been talking about it a lot this week, so maybe I'll get off my high horse next week. But it's

Joe Rando:

That's alright.

Carly Ries:

The thing that I think is sabotaging smart solopreneurs, it's not their offer, their pricing, even their marketing channels. It's that they're speaking to the wrong identity of their persona. And so I wanna walk through three identities, again, that can go can coincide with the buyer's journey, but those are the problem identities, the process identity, and the product identity. And Joe, you and I this week, we've been talking about speaking to problems versus speaking to the journey. And I kinda wanna walk through each of these three identities to see how people might be able to tweak their messaging, depending on the current identity of their audience.

Carly Ries:

Does that all make sense so far?

Joe Rando:

Yeah. So far.

Carly Ries:

Okay. the first is, there is a problem. There is the problem identity of your audience. So who's your audience right now? This is clearly the place to get started because it's where they are right now.

Carly Ries:

And the problem identity is who your audience sees themself as in the moment. They're overwhelmed. They're behind. They're not consistent. They're not doing enough.

Carly Ries:

And the mistake that I see a lot of solopreneurs make is that they stop here with their messaging. They only talk to the pain points. And again, this is where I think I have put my foot in my mouth in the past because I have also done this.

Joe Rando:

No. No. I just think we've all done this because I think it was kind of in vogue for a while. Right? Pain points. Pain points. And it matters because people need to feel seen. But the truth is that no one wants to stay in the problem phase. Your audience doesn't want to continue feeling that way. And they don't want to have that reinforcement of like, yeah, I am overwhelmed. Yeah, I am behind.

Carly Ries:

they're sort of resisting your messaging because you keep reinforcing an identity that they're trying to outgrow. So it's important to speak to those problems, but don't build your house there, let's say. you need to address it, but then there's more messaging that needs to come into play.

Joe Rando:

the way I think about it, which, you know, you can take it or leave it, but I look at pain points as being a good scroll stopper. Right? If I've got a pain point and I see that pain point identified in something, I go, oh, yeah. And it's stops me.

Joe Rando:

But it isn't gonna necessarily convert me. Because sure, it's pain. It's a pain point I have. There it is on the screen. I don't know why I'm gonna buy that product just because they know what's wrong. It doesn't mean they can solve it.

Carly Ries:

Totally. And I'm glad you said that. Because from a conversion standpoint, they have to go through a process to convert. Right? So that goes to the process identity.

Carly Ries:

Who do they want to be during the process of this conversion? And I would say this is the messaging step that most people skip because process identity is who your audience wants to be on their journey, not just the final result, not where they started, but in the transformation. So they don't just want more clients. They want to feel capable, or strategic, or consistent. They they need to be seen in that journey.

Carly Ries:

And this is huge because people don't just buy the outcome either. They don't buy the problem, but they don't just buy the solution. And so they need to be spoken to in the version of themselves in the process. Do I still have you?

Joe Rando:

Yeah. But I never thought about that before. So that's new to me.

Carly Ries:

Yeah. I guess, like, for us, let's say, just for, LifeStarr, they don't just want a business. They want to feel like someone who has a plan for their business, knows what to work on, they aren't guessing, and then the outcome is a successful solopreneur. There is the product identity, or who they believe they'll be when they arrive, what I was just saying. So this end state, the product identity is who your audience believes they'll be after the transformation. again, just for LifeStarr and solopreneurs , since that's who we target, we want them to think at the end, I'm a legitimate business owner. I'm respected. I'm profitable. I can take my family on vacation. I can go to my kids soccer games. I built something.

Carly Ries:

I built a business that supports my life. And most solopreneurs do just sell these features and sell results, but they sell their products as the outcome, not the identity of the people they're targeting. So you need to think of who is your persona at that point, not just at that point they have your product or service. Does that make sense?

Joe Rando:

Absolutely. 100%. Like I said, this is a little different thinking, and I like it.

Carly Ries:

So I guess, putting it into your marketing, like, instead of saying, are you overwhelmed and struggling? I'm trying to think on this why. And struggling with consistency. Instead you could say something like, you're not inconsistent.

Carly Ries:

You've just built a system that supports that business. I'm trying to think of this on the spot. Should have probably prepared an example ahead of time.

Joe Rando:

It's called a chatGPT

Carly Ries:

Exactly. But just, there's a difference between reinforcing a problem and speaking of the process, and then finally the outcome and who they are in the long run. But I know I'm on this kick with that conference that I went to a couple weeks ago. But one of the presenters spoke to this, and I was like, I am twenty years in the field of marketing. And I hadn't really heard it explained like that, and it really stuck with me.

Joe Rando:

I mean, it's something I'm gonna have to process. But I know, a lot of times, the way I think about it. You wanna go in and you wanna hit them with the vision, the outcome, you know, this is the outcome. Right? You start with that.

Joe Rando:

That's your banner, if you will. And then you hit them with the pain points. And then you hit them with your solution.

Joe Rando:

But I've never talked about what the journey is gonna be like other than it's gonna get you from where you are to where you're trying to go. So that's interesting. the tricky part there, the thing I wanna think about is how that actually fits into say, a web homepage or a marketing piece. Because you know, there's an extra piece there.

Joe Rando:

It's gotta get put in the right way.

Carly Ries:

See, Joe, that was the marketing example I was trying to think of on the spot that I should have probably just come up with ahead of time that we could have shared with our audience. So maybe we can do a social post or something about that for after the fact. But I think the thing that people can be asking themselves and the takeaway from this episode is just what identity is your audience currently stuck in? What do they wanna feel like while they're building? Whatever that is for your audience.

Carly Ries:

And then who do they believe they'll be once they succeed? And those three things could really impact your marketing moving forward.

Joe Rando:

This is as opposed to putting your business name as your h one on your website?

Carly Ries:

What? Don't do it. No. No.

Joe Rando:

Don't do that. Don't do that. No. This is how you get people to pay attention and get interested and then hopefully convert.

Carly Ries:

Mhmm. Maybe stick around for part two where we come up with examples. And don't just leave you hanging. And so, yeah, follow our channels and maybe you'll see something on there. But speaking of that, thank you for tuning in.

Carly Ries:

And please do follow our channel. Subscribe on your favorite podcast platform including YouTube. We have so much fun content going on our YouTube channel right now. So check it out. You guys, please leave those reviews.

Carly Ries:

Ideally those five star reviews, but any reviews are so appreciated. It really helps us spread the word. We are ranked 2.5% out of globally, out of all podcasts, which is huge. And we're so excited about that, but we have been there for a little bit, and we'd love to see the needle move even further, and those reviews help us do that. And share this episode with a friend.

Carly Ries:

Because like I said, I've been doing this for twenty years, and I haven't quite heard the positioning like that. So hopefully somebody else finds useful, and we'll see you next time on the Aspiring Solopreneur. You may be going solo in business, but that doesn't mean you're alone. In fact, millions of people are in your shoes, running a one person business and figuring it out as they go. So why not connect with them and learn from each other's successes and failures?

Carly Ries:

At LifeStarr, we're creating a one person business community where you can go to meet and get advice from other solopreneurs. Be sure to join in on the conversations at community.lifestarr.com.