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🎧 Discover the agents behind the For Sale signs and the sales pitch.
Elite Real Estate Agents of SEQ is the go-to podcast for anyone buying, selling, or simply curious about the people driving Southeast Queensland’s dynamic real estate market.
Hosted by Adam Bell, each episode features a genuine, down-to-earth conversation with one of the region’s top-performing real estate agents. From the Gold Coast to Brisbane and everywhere in between, these agents share their personal stories, expert insights, and what it really takes to succeed in a competitive market.
✅ Learn how top agents win listings, build trust, and deliver results
✅ Get local property insights straight from the people making the deals happen
✅ Find out what to look for in a great agent—beyond just a flashy billboard
✅ Meet the agent who could be the perfect fit for your property journey
Whether you’re a homeowner researching agents, an investor watching the market, or a fellow agent looking for inspiration, this podcast puts a spotlight on the real people behind real estate in SEQ.
Welcome to the Elite Real Estate agents of SEQ podcast, where I sit down with some of the most successful and respected real estate agents working right here in one of Australia's most beautiful and sought after regions southeast Queensland. This podcast gives you a genuine behind the scenes look at who these agents are as people, what makes them stand out in the industry.
And most importantly, can help you decide if they're the right fit to guide your property journey. So sit back, relax, and enjoy the conversation. You might just be listening to the perfect
person to sell your property.
Hello, and welcome to another episode of Elite Real Estate Agents of SEQ. Now today's guest is Kelley Rigby, co-founder of Rigby Property Group, and a proud Gold Coast local who brings calm, caring, and strategic approach to every property journey. Real estate runs deep in Kelley's story. Her father owned her and ran a real estate agency on the Gold Coast.
Decades ago, and Kelley quite literally grew up around the industry helping out in the office long before she was officially allowed to work. In fact, she even joked with me that was probably a little too early and the authorities might even look into it if they definitely as a child labor issue even.
But fast forward to today, and she and her husband Scott. Run their own family business. Rigby Property Group, helping clients navigate the property journey with honest advice, clear communication, and strong negotiation. Kelley, welcome to the podcast.
Thank you so much for having me.
No, you are welcome. You are welcome.
So you've basically grown up in the industry in real estate. Tell us a bit about, you know, where it started, your dad's agency, where was it, and what you remember from those
early days. Probably in nappies. I definitely look, when he started in real estate, I wasn't even a thought. I'm not gonna, I'm not gonna lie, he started in Victoria Country, Victoria, um, moved to the Gold Coast and I believe he started in Service Paradise.
But his first official office, that was his own name. So Rod Fog Real Estate. I think the first one was Rod Fog Real estate was Broadway Waters. So t Peter's Drive where Wow. Um, the old Draculas. All the locals out there, the very first Draculas ever was next door.
Didn't know there was a,
there was, there was one that was in a different, there was one prior to, yeah, it was in a little, yeah, much smaller.
So it was there. So he was there from the, uh, early eighties, I believe. And then, um, so that's where I began. I was emptying bins and doing dishes and, and actually my auntie was in the office with him as well. So really, so it was very much a family affair. My uncle tried it out, but he ended up becoming a valuer.
Real estate wasn't quite for him, but he stayed, he stayed in the property, um, industry. So yeah, he was there and then closed up shop for a little bit. Um, just took a little bit of a break from real estate and owning his own. He really. He really just needed some time off from that and then, and then reopened another one in the 2000, actually in 2000 in Rubina.
Okay.
There was Rod Fog Realty. So a little bit different. Not much slightly different, but yeah. And then I started there officially when I was 16.
Okay.
I was the Saturday morning receptionist. Really? It was very important and I used to, the bulletin, I used to cut out all the. Ads and stick them in the paper.
So, I mean, in the, in the book. So dad could have a look to make sure that they were all correct. Yep. And go through and highlight all the, at the back of the bulletin, all the opens for the weekend, for the office, and then redo the windows signs, make sure
the windows
were, I was to date and under offer and sold and all those kind of things.
So that's where I started. And then, and then obviously I did my. Traineeship through there as well and got my full license and was dad's PA for a number of years before I became my own agent. Fantastic. With him as well.
It's funny you mention the, the um, photos in the windows 'cause they still have them.
They
do. And I think who really, I know it's probably just more tradition than anything else. And if you have an office, it would look weird if you don't. Yes,
I think
so. 'cause who now wanders around and goes, I
know.
Geez. I'll have a look at that
one. I know, I know. That's what dad says. We laugh about it now because obviously he's retired, but we still talk about real estate all the time and he still comes in and he, you know.
He sort of says, oh, the window office. I said, here's the window office dad. It's on your phone. And it's called realestate.com. Yeah. So he just got, he's still, you know, back in the day. But yeah, so that was, it was a, yeah, an upbringing pretty much
in industry. I can see the industry. It's obviously a passion for you, Kelley, what was there a, you said you started really young and an officially when you were 16.
Yes.
Was there, can you remember a moment when you actually thought, hang on. This, this is, this is the profession for me,
I think it was, look, I did, I, I did go out of it for a little while and I, I tried retail and did other things. 'cause I thought, oh, maybe not, you know, let's try other things. I wanna make sure.
And really, I think it was, it was actually later on in life, probably when we started Rigby Property Group. I know I was in and outta the industry, um, doing management rights. So I went in to do a lot of body corporate. Um, and then I really think when. When Scott and I started Rigby Property Group and I wasn't under like a corporate kind of banner and I was able to really flourish into doing it my way,
doing it your way,
and yeah, so I got to piece everything together that I learned from Dad.
What to do, what not to do. And then in the corporate world as well, when I was doing real estate under a bigger bra. A bigger banner. Yep. And like what they did that I loved and what they did, what I probably, uh, didn't align, you know, it didn't align with as much. And then when we built Rigby Property Group, it's when I really went, this is me.
Yep.
This is me because I can do it. My way. My way. Yeah. And I can bring in things that, yeah. I really felt were important into the industry. Um, and that's, and it's funny because it's only two years ago, but I've been in the industry for so long. But two years ago was really when I, I felt like it was, it finally found your place.
I found my place. Thank you. That's it. Like, I've always loved it, but I was always, something wasn't quite. A fit.
Yep.
And I, and I think that's when, yeah, when we started Rigby Property Group and I really started to align my values into what we were doing. Sure. That's when I went. Love that. I love it. This is me.
I'm here. I'm ready. Yeah.
Love it.
Yeah.
What, what was something you learned from watching your dad that maybe still influences, you know, the way you work? Today.
I was gonna say everything on a handshake deal. 'cause I swear it'd still do that, but No, probably not that, I
dunno that you can do that.
Can't these days You can't.
No, but I think, I think their values like not only in real estate. Like, I think one of the things I used to always hear him say, and I respected so much, was we would sit down at a listing presentation and he would listen. And the first thing, and it's something that I always do, is why, why are you selling?
Like, tell me your story. What's, what's the reason? And if Dad felt like the time wasn't right, he would say, let's give it six months. 'cause I feel like you're not quite there yet. Or Let's talk in three months time. I really want you to go away and think about A, B, and C before we sign on the dotted line.
And that's something that I, I'm. Proud that we do as well. Like it's never a. Rush to sell. It's really like, when's the timing best for that person? So I really took that away, um, from working with him and also from a leadership point of view. Dad would always, like on a Saturday morning, we'd come to work and he'd be there with the broom out the front.
You know, doing that, finishing the dishes, or he'd give the girls the afternoon off and we'd go and have lunch and he would try and try, try and man the phones and see how we would go. But as the principal, you know, he would do things like that. And I thought that's a leader. Mm-hmm. That I really always admired and, and that's something that I definitely want us to bring into the, to the business.
Fantastic.
Yeah. Yeah.
What, um, what's been the most challenging thing about starting your own agency?
Well, I guess with us, we, we definitely went out on a limb because we didn't come from a, a large agency with that, that kind of reputation. You know, backing us. I had obviously a background in management rights for a long time, so unit and townhouses.
Mm-hmm. Um, that was probably the scariest part. It's like, okay, we, we looked down other options of obviously, you know, partnering up with, with someone, but we knew our goal was to, to build our own brand and build our own way of doing things. So I guess having that, you know, and, and I'm a real estate agent.
I, I'm growing into a businesswoman, same as Scott Scott's Construction. Coming into a business. So he's really learning his feet in the business side side of things of getting all that structure built, um, and, and having that background so that we can thrive and, and grow. Sure. That's probably been the hardest part.
Sure. Um, but the most exciting as well, like we trip and fall, we get back up. We learn and we keep going.
Awesome.
So, which is really good.
I wanted to talk about you and Scott working together. Yeah. 'cause obviously you work together as we do a team. Yes. And you said Scott comes from a, a construction background Yes.
And is learning the business side.
He's, yes,
but he must add value, especially on, on the building and pest and that side of things.
Phenomenal.
You know, trades and.
He has a, I call it his little black book. Don't worry. It's, it's whole full of trades, but it is, it's his little black book of trades. Like he has worked so hard to get, um, a backing of trades that literally as soon as he's, he, like, they see a call from Scott come through, they jump.
It's, they're there, you know, as soon as he needs them because he's built that rapport with them. He also can obviously go around, um. Look, the building and pest side of things is definitely not my forte. It's like they're talking Japanese when they talk to me. So it's great having him there because Perfect.
He understands it and he, and he attends every building in pest. So whether the buyer can be there or not, we always, obviously
that's awesome,
ask them to be there. But if they can't, Scott always be there. He'll either FaceTime them. Um, definitely always ring them afterwards and talk to them about anything.
And the great thing with us is we always like to. Have the option to get it all repaired.
Yep.
You know, like that we've got the trades there, we're ready to go. You know, we can have it done so fast compared to obviously
solar and to have that knowledge and be there while, you know, an inspector's there and Yes.
And be asking questions and um
Exactly.
You know, um, having full knowledge of what's, what's going on. Yes. Um,
and I think because Scott, obviously, um, for those who have seen him and met him, he traditionally doesn't look. Like a traditional real estate agent. So when the inspector, he actually connects really well with all our inspectors as well.
So they have that kind of mutual perspective. Yep. Of knowing.
Love that. Yes. And just for our YouTube viewers, we are gonna put a picture of Scott up right now. There he is. There he is. Does not look like a real estate agent.
No. So he, but
definitely
is one. And, and I think another that's, you know, that's sort of our superpower as well, in a way with him because they just Yeah.
They're, it's funny how many, um, sellers and buyers are very much drawn. To Scott because he's, he's not. Real estate.
I love that.
Yes. I love
that. So
it is,
I mean, I've only just met Scott, but I don't think we're ever gonna see him in a suit, are we?
I don't think so. I don't think so. No. I'm sure he wouldn't mind me.
No, definitely not. No, no. He likes his polos and his and his long pants. That's probably as good as it's gonna get.
Do you, um, do you both do opens together and
Yeah. Everything?
Yep.
Everything together. Fantastic. So, yeah, which is really good. I think
you're getting a two for one deal.
Exactly. I think it's great in a way that.
Look I am. It's no, you know, it's no secret. I'm definitely the fairly empathetic that, you know, relationship. Relationship, the relationship, I was about to say, the relationship specialist. Yeah. Um, you know, connection wise and things like that. I'm, I'm very much, that's a big part of who I am and, and the business and, and Scott's like that.
Although he, he doesn't like to admit it. Um, he is very much like that. But he's also great with those buyers that just need that. Blunt, you know? Yeah. That blunt person to come in and just sit down and have a reel. Maybe even sometimes hard conversations. He's really good with those. Yeah. And he connects with those buyers really, really well.
And sometimes I don't. Yeah. So it's like, it's great.
So he dovetail perfectly.
Yeah. Into, yeah. And it's really good. And even after an open home, we'll kind of go through and be like, look, I, I, that that person was really drawn to you, you call them. Yep. And they were drawn. Yeah. So it's really,
that's
because it's a relationship game and people are drawn.
It's an energy exchange and a
hundred,
you know where energy aligns. Yes. That's where. Yeah. You know, good things happen and
yeah.
You've got two different energies I
know
available. It's
amazing.
We're, um,
we're very yin and yang, to be honest. Yeah. And even with our sellers as well, like, we can always tell in a meeting, um, you know, who's getting drawn to who and, and who they would rather connect with.
And sometimes if we feel comfortable, we'll even ask. Yep. Like, we don't get offended. It doesn't bother us. Like, who would you prefer to talk to on a Sunday? Or, you know, talk to after a Sunday. And if, if we feel that the seller's comfortable. In talking to us about that will always put that forward.
Genuinely, we kind of know, but we always like to give them the option just to make sure that their journey is as comfortable and smooth as possible as well.
Perfect.
Yeah.
What do you think your, your clients love about dealing with a, you know, a small family run business rather than, you know, a big, big agency?
Agency, agency, I guess, oh, I don't wanna get anyone in trouble here, but I think they're not, it's not just a sale. For us, like every, every transaction and every sale is so important and so deeply connected. Like we are so connected to each of our sellers and we listen and we know what they need. Whether that's, at the moment I'm selling for a lady who needs face-to-face every, every meeting, and I'm so happy with that.
But I listened and I understood and I read her body language and we got that and, and it's like. Having that time to be able to do that for the sellers as well and having that boutique, I guess, experience as well. That more
mm-hmm.
Yeah, that family behind us as well. Just those real connections and having Yeah, that kind of space for us.
You obviously walk, walk the talk, Kelley, 'cause your brand does talk a lot about, you know, guidance and, and empathy. Yes. And, um, why is that so important in property?
I think, I think because I hate. I, there's such a stigma around real estate, and I have disliked it from day dot even at 16, I was, I found it really hard to understand why emotions weren't more amplified.
Even my, even my dad, you know, he sometimes used to say, you gotta leave your feelings at the door. You know what I mean? Sometimes, sometimes you'd be like, Kelley, you're just getting a bit too emotional about it, you know? And, and I, and I think, I think. As I grew older and as the, as the real estate industry did change and evolve.
I found that there was such a big part of empathy in there. Now it's, it's the biggest transaction for a seller. One off could be one of the biggest transaction for a seller and a buyer.
Yeah.
In their life. For
most of them it is.
For most of them it is. And how is that not an emotional time? Like for me, I cry, I laugh.
I'm there. Like I, I do, I admit it. I've cried on the phone with buyers. I've cried on the phone with sellers from happiness, from the price and cry. You know, I've done all of all of that. And I just, I think that empathy is such a. To me, empathy in business always wins.
Leave your emotions at the door, Kelley.
Definitely not, never, never again. But it's evolved so much. I think back then, you know, it was a different a, it was a different real estate too. Like even looking at the office of Dad, there was no, the females were obviously in the admin and the, and the males were in. It's changed. It's changed.
It's changed now. You know, I
don't think even, especially here on the Gold Coast, they want. People turning up in suits anymore.
No, they don't like, it's not like they wanna be, they're human. We are human. They're human. Yeah. That's what I always, I always talk to Scott about, you know, us bringing, so like everything, everyone's a human, just bring the human element and, and that's what he does without he even realizing he does.
He's so good. In this industry. He doesn't realize it yet because he, he, he feels like, oh, I've only been doing it for two years. But for me as a person, he's amazing at this job because he has that humility. Like he'll just sit and listen and really take on what people, you know, think and, and he does. He gets, he gets emotional.
Sometimes
he's gonna get upset when he hears he's gonna get, you know, he, I'm sorry. You know he's gonna hear this, don't you? I
know. I'm sorry. Should we edit that out? I'm joking. Please don't.
Okay.
Yeah.
Alright. Let's talk a few stories from the field. Yes. So tell me about a campaign where, you know, some early prep or some early tweaks really made a difference.
Okay. An early tweak or an early prep really made a difference. I'm trying to think. Well, uh, there was one where we had at, yeah, we had, we actually sold a house, um, at, um, Eleanor. It was one of our, we we specialize in unit and townhouses. So this was a house, it was, it was our first, um, ever house that we went into.
Um, and we just went in and it was, the mom had been in there for years and, um, it was a friend of mine's mom and she was moving into a nursing home. So obviously the home as we walked in there, they didn't wanna do. Too much to the home to obviously bring it to market. They didn't have that kind of cash flow.
So Scott went in and just obviously got his boys to come in and do a few, you know, different, uh, paint and, and the carpet. Yeah. And kept it really cost effective for them, um, in that way. And instead of us doing staging, which we obviously did. Put forward because it was vacant. We said, let's try and get some staging done and look, um, that price bracket wasn't quite for them, so we ended up doing staging, um, just, um, the visually on the online, how they can do it, um, digitally.
And it's, it's funny how many people came in and said, oh, yes. And they actually brought up the photos as they were looking through so they could see, so they could, what we'd done. Um, and, and that. Uh, it was the small things like that that really obviously got the competitions going. Um, obviously when people walked in, they could smell the fresh paint and see that it had been done.
If we hadn't have done that, we wouldn't have been able to achieve obviously those kind of, um, prices that we did. Um, there was another one as well in a building in pest where, um, Scott picked up water ingress in a wall and we got that fixed before taking it to market. So that was a, which
would,
if, if you found out afterwards you got big problems.
Don't that, that was a big one too. So he, you know, we got that all fixed. We do put it forward to a lot of sellers now. To see if they would do a building and press prior. Um, just, just to eliminate, we find that a lot of buyers come in, um, you know, and try and negotiate on that, on that building and press side of things.
So if we've got it all fixed up and ready to go, we do put that forward quite a bit. Sounds
like a good idea
to be. Yeah, it is. It just eliminates that, that end result. And because Scott obviously has that little black book of trades. Yep. You know, he can then call on them and get it done quite quickly as well.
Yeah. So we always put that forward, um, just to obviously eliminate anything that can come up
Perfect.
Which is really good. Yeah,
absolutely. Do you have a, a favorite sale?
Oh, if you go onto my Instagram, they're all my favorite. 'cause I always say this is my favorite sale. Um, I guess the one that comes to mind, it was actually probably one of the most, I had sleepless nights and I definitely got a few more gray hairs from it.
Um, but it was one I remember because a family, um, bought into it. So it was, it was a, um. An elderly lady that I went and sat down with, um, I had been referred to her, which is always really nice, um, to get a referral. Um, and we sat down and, and it was kind of her next step and I always loved that. Like when you know it, that's been her home for a long time.
Um, and it was really important for her. When we spoke that she really wanted to pass it on to, you know, obviously price. Yeah. But she was very, you know, even now we speak after it and she's like, how are they enjoying the house? And then I'm like, oh, they're loving it. I'm going to see them tomorrow. You know, to see how it's all going.
But that family that moved in have really created a home. And that's them. You know, when I spoke, um, to the buyer, she was, that was gonna be them forever. Now you know, they've got kids that are gonna go to school and that was their forever home. That she could see. And that made a big difference to
the seller.
It did. It ma It actually did. We obviously got an amazing price, but, but that as, but, but what was really important to her was who was it, who was buying it?
Oh, well, I'd like to ask you a bit more about Please that, do you see that often where the seller has a preference about who or the type of person they want to sell?
I mean ultimately price will, of
course
will 99% of times.
Yes,
of course.
You know, outweigh that. Yes, outweigh. But how often do you see that early on in a, where they're really telling you
it's,
I want you to find someone like this to
buy. Yeah. I think it's more like, I think the hard thing now. And obviously she said that in the initial like, oh, I'd love a family to buy this.
So it's their forever home. And it was just lucky that we found them and they were willing to do, um, the, the, the price and, and things like that. But I think now what we find is when buyers are putting in their office, 'cause obviously there's multiple buyers now. Yeah. Um, is that I get a story. So it's not just an offer.
Yep.
For me, when I sit down with the, with the seller and we've got the offers, I'll be like, this is who this person is. You know, this is the background, this is why they're buying it. And, and we go through it that way. Um, even, uh, we had a, we had a unit for sale and um, they were very close in price and one of the buyers actually wrote a letter.
Um, and the seller actually took that. It was very, it was a marginally less, but the seller actually took the, the one that put forward the letter and I, and explained Wow. Yeah. It wasn't a big difference. No. But she really, she really took the time to read that letter and, and yeah. She ended up taking the, the price, the, the lower price on
the, I think you've just given a really important message.
I mean, we do have a lot, mostly sellers listening to this program. Yes. But we do get some buyers as well. I think a really key, important message to a buyer is be open with your, your agent. Yeah. But you know, tell them more than less. A lot of buyers feel as though Yeah. You know, keeping their cards close, close to their chest, to their Yeah.
Is the, the way to go. But it's, it's, it's the opposite,
isn't it? No, it is. Honestly, and that's why we take so much time, like our, after our open home, our buyer care is. I, they probably hear from me more than I want to. 'cause I'll just continue to call them and see how they're feeling. And because a lot of them don't really still, even, even now, don't understand the multiple offer scenario or don't understand how it all works.
So even then, that's when I really start to build that trust with them and, and I guess break down those walls because they do have walls up, which I understand. But I, I think it's, it can really help your position when you're putting offers forward when you are. Open with the agent and explain your story and hey, I'm all for a letter.
Like I'm all for it. It does work like if you've, if you've. Found that that home that you want, you've put the best price you can down and you've come in strong. I would write a letter and just say, can you please pass this? I love
that. Never heard that before.
Yeah. Yeah.
But with a lot of agents. But I love it.
I've, I'm always for it. I'm very much, yeah,
because I mean, it, it is hard for a lot of buyers out there. It is. Has been for some time, hasn't it? You, you, you hear of people who, you know, they'll turn up to your opens and say, we've been out here at Opens every weekend for six months. I know. And we've missed out six or seven times.
Yeah, I know.
Um, I love that it's, oh, it, yeah. What a great piece of advice.
Yeah. Thank, yeah. I, I think the more that they can give and, yeah. And I think practice also, I had a, um, a first time buyer and it was her first time putting in an offer. Now she was a little bit low, and of course I didn't tell her that, but she was thinking, oh, I don't think I'm gonna get it.
I don't think I'm gonna put in an offer. And I said, just put in the offer and go through the process with me.
Yep.
Like go through the process with
like even have that experience.
Yes. Like, and then I can talk you through what a multiple offerer is and, and things like that. And she was so grateful for us.
She actually just gave us a Google review 'cause she bought something else. But I was helping her through that, that journey as well. Even though she missed out on ours, her next journey, she rang. And we assisted just with questions that she was a bit nervous about and things like that. Um, but she, she'd already been through it.
Yeah. So she was that little bit more confident to go through the next time, next time as well. So what a fabulous idea. Yeah. So it fabulous idea. It was so, I know it's hard for buyers out there. I do, I do feel for them. It's, yeah.
Now look, you, you're deeply obviously connected to the, to the coast. Um Yes, yes.
But where do you and Scottfield that you're most connected to right now in terms of the area you work in? I know you specialize in townhouses and units. Yes. Units. But if you're looking at a specific area of the coast, is there something, an area you're looking to specialize in?
We're, we're probably, we're probably getting drawn to Rubina a lot at the moment.
Um, and also I love varsity. Yep. Varsity has just, and I think, look, it's varsity is probably because I do drive through there and there's so many beautiful complexes and there's so many beautiful unit blocks getting built. Yep. And that's probably why that part of me gets drawn. Um, there. And same with Robina.
I mean, there's some beautiful. Townhouse complexes in there. We are luckily are lucky enough to, to sell in, um, you know, many of them. But East Lake Robina, it's beautiful. It's right near the Robina Town Center. It's a be, it's on the water. It's amazing. The facilities are there. It's not far
from the beach.
You're not far onto the highway. It's, it's, honestly, it's, and it's a great suburb. And look, I don't know, maybe it's because that's was dad's last office. Maybe that's why I'm getting drawn to a, I'm not sure. But it just, I didn't think getting all
nostalgia. Do you ever still call that up for a bit of
advice
now and then?
Yes.
Do you find? Of course. Do you find it still fits in now?
Sometimes. Sometimes he's, we've gotta be
careful here because he'll probably
listen, we'll watch, he'll probably watch as well. No, we do. I think, look, it's funny 'cause Scott and dad talk a lot and they, you know, um, they, they talk a lot about the industry and, and, and what's happening now.
I think dad. It blows his mind where we are.
Yep.
Even when we, when we do an appraisal or if, we'll, you know, we say we sold a townhouse in a, in a townhouse complex that he knew about six months ago, and then we sell another one six months later and we tell him the price and he goes, hang on. Six months ago, get, he wouldn't
have seen markets
like this in his day.
Never. So he doesn't, he can't. So the advice sometimes we, you know, we nod in, we nod and smile and say, thanks dad, we appreciate you so much. Um, but yeah. But it is, it's very, he hasn't seen a market like this ever.
Yep.
Everywhere. It grows so quickly. Everwhere, you know, it. You know, the buyer. I mean, I, I remember we would do open homes and him and I and we'd have one buyer and you'd hold onto them Vare death.
'cause it'd be like,
we're not selling this thing. Yeah, yeah.
You know, and it'd be three, you know, you would get to the, you know, you are, it would take three months to sell it, you know, if not longer. Sometimes, you know, that's, that's a tough market. Yep. And I think that's where the buyer care for us comes in.
Yeah.
Because I have, you do, they're still your, you know, they're still your customers.
Yeah.
Buyers are still your customers. They're not to be thrown away, you know? Yeah. Just because there's abundance of them. Yeah. There might not always
be. And I think there's probably agents out there who neglect that
Yes.
Uh, to, to their detriment that
Yeah,
a buyer will become a seller.
Yeah, exactly. Right. Yeah, exactly right. And I think, you know, um, they're still human and they're going through a big process. So I think that's a, you know, that's a great thing. The one thing we probably do, uh, not see eye to eye on Dad and I is he's an auction.
He was an auctioneer as well. And we don't do. Auctions. You won't
do auctions.
We don't do it. No. No, we are not. We just don't belie like we are just not your auction agents. We don't believe in it. And so I think if anyone comes to us, we always sort of say, well look, this is the way we would do it and this is what we see in the market works really.
And this is why. And this is why. Yep. And then if they're still, you know, that auction's the only way we wanna do it. We're just not their agent. And that's okay.
Fair call.
And that's okay. There's auction. They who do fantastic and do a great job and get great results. It's just,
and if that's what you're gonna do,
go
with
them, then that's your Yeah, exactly.
So Dad, don't worry. Dad and I have those, uh. Discussions I'll say about auctions.
Very cool.
Yeah, very. So that's
very
cool. That's, yeah.
Alright, a couple of numbers. Okay. Um, how many properties do you think you've sold throughout your career?
Oh gosh, I wouldn't even, oh, it'd have to be
alright. How many in the last 12 months?
Oh yeah. Okay. 32.
You knew that straight off
the top of head. Yeah, I knew that one, but not the whole, I couldn't even imagine how many.
32. That's
decent. Yeah. Yeah. We, I, that's more than decent. We're really proud of. Because we have, you know,
yep.
Come out of the, come out of the blocks, you know, as a new agency.
I love that. So we are, yeah, we are really proud of how we're doing.
Okay. Highest, um, highest price you've sold a property for?
Uh, in the last 12 months. I wouldn't know or forever, but, um, the last 12 months. Ours was 1.45. Oh, yep.
Okay. Yeah. The highest you've got over asking.
Oh, that would have to be, I'd say about.
80, 80,000 over asking.
Yep.
Yeah.
And as a percentage,
oh,
I dunno, dunno. I think
I failed maths. Okay. I wish Scott was in here.
He
would know that He didn't know that he would know
the numbers. He's the numbers
guy. Right. Very cool. Alright, uh, time for my quick fire round.
Okay, go.
One word to describe your negotiation style.
Strong,
weirdest thing you've seen in an open home,
two dogs in a pram.
Two dogs in a pram.
Yeah.
And they left them there.
Yeah. Oh, no, no, no, no, they did not. But they came up the lift and they, yeah, they were there in the one bedroom unit. So that was a little bit strange,
funniest, or most unusual question you've been asked by a buyer.
Um, can I run my fitness regime in the gym, in the body corporate, like my company in the body corporate gym? Uh, no. Really? No. Yeah, that's probably the oddest one I've had. Like he wanted to run his business through so he didn't have to do rent paid for rental. Yeah, it's, yeah, that was very odd.
Oh,
wow. Yeah, that's probably the, the weirdest.
Okay. Have you got Agent pet peeve? Something about the industry or buyers or sellers that you just think, oh, do I have to go through this again?
Oh, probably lack of trust.
Yep. Where they, where they see you as that.
Yes.
That
that'll always be, that'll always be my pet pee.
Well, what is the biggest myth about real estate agents?
I think that we're all the same. I think that's the, I think where I understand that the industry's got a, you know, a somewhat. You know, um, stigma around it, but we're not all the same.
Right?
Yeah.
Now, you've listened to a couple of my podcasts before, so you know, this question's coming, everyone always struggles with it.
I don't, but if, if your real estate career was a movie or a song, what would the title be?
Feelings first. Can that be as short as that?
Sure.
I think so.
Absolutely. Absolutely. Yeah. Alright, couple of closing questions for you. Yes. Alright. What's your top piece of advice for homeowners thinking of selling your number one piece of advice?
Sit down with as many ages as you want and go with your gut. Go with someone who you trust and you'll be, you will trust through the process. Because if you don't have that trust, then I, I don't feel that it'll go smoothly as you like,
and you might not get the result you
want. Yeah. Yeah. I think that, I think always go with your gut.
And I would interview. I would interview as as, yeah, as many as you want to.
Sure.
Yeah.
Alright. And if someone is listening to this or watching this podcast today and thinking about working with you and Scott, what would you want to say to them? This is your chance. Oh. Tell them what you'd like them to know.
I guess if you are thinking of selling and you and Scott and I are, are privileged enough to come and see you sit. Yeah. Sit us down, have a chat with us, have all the questions ready, and I guess, like I said, get a feel for us. We are not the average agent and we are very boutique, so, and I think we pride ourselves on.
Communication and getting the best results for you listening. Um, so I think if those qualities and values are something that you are looking for, that's definitely what we value in our business.
Fantastic. Look, Kelley, I interview a lot of real estate agents, but. You are absolutely genuine, and I Oh, thank you.
It's been an absolute pleasure having you, uh, on the, on the podcast. So look, that is a wrap for us on, uh, another episode of, um, elite Real Estate Agents of SEQA. Big thanks to Thank you. So Kelley rip much from Rby Property Group for coming in. Thank you for having me. Now look, if Kelley does sound like the right agent for you, please reach out.
All of her details are in the show notes. There's email address, there's phone number. Jump in there, give her or Scott a call. You saw the picture of him. Um, they'd love to have a chat and love to help you sell your next property. Or even if you're a buyer, need a bit of advice. They'll do that as well.
Kelley, thanks so much for coming
in. Thank you so much. Thanks for having me.
Thanks so much for joining us on this episode of Elite Real Estate Agents of SEQ. If today's guest sounded like the right agent to help with your next move, please reach out. You'll find all their details in the show notes and episode description.
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