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The purpose of the IT Leaders Council is to bring together IT Directors and Managers for leadership training, educational content from guest speakers, and peer discussions in a vendor-free, collaborative environment. IT Leaders Councils are currently offered in Indianapolis, IN and Columbus, OH, with more cities coming soon!
00:00:02:08 - 00:00:31:19
Unknown
Good morning. Good morning. don't tell me I had three hours. Okay. And, anybody from the south in the right house? I may have to get you to translate for me. I'm talking about southern, Alabama. Okay. So. That's fine. I've got some friends, down there, but I'm going to talk a little bit differently about it.
00:00:31:19 - 00:00:52:03
Unknown
I've been in the leadership role for a very, very long time. I started up my career, as an X-ray tech. And so, 14 years in, I don't know if you, any of you know anything about strong southern women. I'm married. but, you have. And I was raised by a whole group of them.
00:00:52:04 - 00:01:15:03
Unknown
my first job was managing a radiology department that was mostly strong women. And they were my teachers. And so I had to learn how to lead differently at that point in time. So I'm going to draw some conclusions between coaching and leadership. I mentioned I'm from Alabama. If you heard about the University of Alabama, I'm not a fan.
00:01:15:04 - 00:01:47:03
Unknown
I'm an African and they just won the SEC basketball championship the other night. It was great. British Pearl's wonderful, wonderful coach. So, I think I know how to work this. There you go. So, like I said, I'm going to draw some comparisons between coaching and leadership. Because in our roles as leaders, our job, my job, and, and I think Doug mentioned that today I'm not the CIO, but I was one for 30 years.
00:01:47:03 - 00:02:11:17
Unknown
And so it took me that long to figure out I didn't want to be one. I'm just kidding. Is that, the organization I lead is, my budget is larger than typically the company budgets of where I've worked previously. And so we're a, 13 hospital system here in the Midwest of, Indiana. and I have the opportunity to create the person who's going to take my job when I retire.
00:02:11:19 - 00:02:34:14
Unknown
And they keep asking me, what is that going to be? in my my. But my wife says, no, not now. So, I'm I'm married to a critical care nurse. we've been married for 50 years. I have four daughters. Thank you. I remind my wife there are people that are in prison that don't serve that long.
00:02:34:16 - 00:03:03:22
Unknown
typically get hit. and so I we've raised four daughters. That's why I have the daughter's haircut. but I'm also a, was also a healthcare CIO, and I don't know which one is a harder job. Raising girls are being healthcare CEO, but they both require a lot of patience and money. so, and I love my girls, and I have six granddaughters and one grandson, and he's right.
00:03:04:00 - 00:03:28:20
Unknown
he'll be three years old. Three years old, coming up in June. So, I don't know if you know, Ken Blanchard. Okay. He's he's a great leader, writer. And also, Doug Shula is also a great coach. Business and coaching. And this this quote came from one of their their books. and I think that that's very appropriate.
00:03:28:22 - 00:03:53:03
Unknown
The last one is from, President Dwight the Eisenhower. But I'm reminded that he was actually a general and a soldier, before he was president of the United States. And I know leading men in battle like he did during World War two. It takes a lot of leadership in order to get people to do what you want him to do, but they may not necessarily want to do it.
00:03:53:05 - 00:04:20:18
Unknown
And so he led from the front. And I really admire him for that. The other thing is, is that in business I'm in health care. I've been in health care all of my adult life. I've literally walked in a high school on June the 6th and 1971, stepped into a hospital in June, the seventh in 1971. And other than a very small stint going through the dark side of the vendors.
00:04:20:20 - 00:04:41:09
Unknown
I've been in health care all my life. so the terms that we use in business and coaching, they blend and move back and forth between the spectrum, and it's really great to see how those words can carry forward. So whether you want to be a coach or not in the role of leader, you are a coach.
00:04:41:09 - 00:05:05:03
Unknown
And you have to look for those opportunities to help coach your people to success. Because I will promise you. And in a minute or two, I'm going to talk about making sure that you take an opportunity for those coaching moments, because the behavior you get are the the ones you teach. So if you don't correct the bad behaviors, then you're telling everybody is it's okay.
00:05:05:03 - 00:05:32:17
Unknown
And I have several stories over my career I could tell, but Doug Comey only had three hours and so I don't have time to tell all of us. But the really important thing about our job as leaders is to get the right people on the bench, the right people on the field, and also have people that can back them up in the event that they're not, meeting the game plan, event day.
00:05:32:19 - 00:06:00:16
Unknown
So one of my most favorite coaches is John Wooden. Everybody knows John Wooden. He is an amazing coach. He coached for 41 years when he was at UCLA. He won ten national championships in 12 years and he had four undefeated seasons. That's pretty amazing. It's not easy to get that group of young people to play at the level that he asked them to play.
00:06:00:17 - 00:06:19:07
Unknown
I'm kind of watch Bruce Pearl do the same thing and Auburn, Auburn was not known for a basketball school. I went to UAB during the time that UAB was a basketball was good, but and my kids went to Indiana. He used to be a basketball school. I'm still waiting for the back of that. And so my children, my money.
00:06:19:07 - 00:06:42:17
Unknown
What got you? But one of the things that you know, John Wooden, you know, has got a lot of success. I want to ask you about the success that he, he, the accolades that were reaped upon him. He basically said he would much rather consider himself as a coach, as an as an example of leadership and discipline.
00:06:42:19 - 00:07:06:00
Unknown
And these list on the, slide right there is the list that his father gave him. He wrote down his personal creed when he graduated from elementary school. And those of you have children, I'm not sure. How many of you thought that your kids could incorporate this into their life, but I think he really did. And this is what made him the man that he is.
00:07:06:00 - 00:07:30:06
Unknown
And so that tells me that his father was also a great coach and an excellent leader. So you're going to see a few military folks. And what I'm going to talk about this morning, how many veterans do I have in the room? Thank you for your service. And thank you for the sacrifice of your family. So Norman Schwarzkopf says, you know, when you're in charge, in command, take charge.
00:07:30:06 - 00:07:54:17
Unknown
And I think that's a very important thing. But there's another one on the next slide that actually I kept underneath about the collapse of my desk for about 20 years. And it's a Sergeant Colin Powell. So doing the right thing doesn't mean that you always can make everybody happy, but you do the right thing for the right reasons.
00:07:54:19 - 00:08:18:17
Unknown
And then, the other people will see what you're doing. I think Mike talked about, you know, being present and being approachable. but it also has to there has to be consistency in the message that you provide. So I'm going to talk about these not necessarily all every one of them, but and I know this is a little cute.
00:08:18:18 - 00:08:37:22
Unknown
but you raise kids, you know, you want to be included if you're going to get a point across. And so you have to do communications. You have to over plan, not plan. You have to have an attitude, consistency and honesty and humility. We're going to talk a little bit about each of those in just a moment.
00:08:38:00 - 00:09:07:11
Unknown
But the one thing that I'm reminded, Socrates had a had a great saying, you have one mouth, one tongue and two years. So I have to be reminded that I have to listen twice as much as I speak. And I was well trained by strong southern women. But I also have a friend of mine who was an E.R. physician that taught me that I need to listen, not listen to what you know, so I can rebut so I can have it come back so I can explain.
00:09:07:13 - 00:09:26:15
Unknown
But listen to what is being told. Because if you really listen to what's being said, there's a lot of that to not say that you need to listen to. And so, Tom taught me that if I listened very carefully, he had a friend who was a cardiologist, and he he was part of my training team as well.
00:09:26:17 - 00:09:44:23
Unknown
Is that if you listen carefully, that wasn't you. Was a solution. Even when they're angry. And most of the time they were angry, I was the CEO. So it's you know, it fell to me to go stand in front of the buzzsaw, which. But Tom and I became good friends. he's it was it was was a great power.
00:09:44:23 - 00:10:09:12
Unknown
And and unfortunately, he lost his sight. He can't fly anymore. So speaking of flying. And so when you have, you have to have a plan and you have to be able to communicate that plan over and to your team. And even Mike talked about that is do you have to explain why you're doing what you're doing, but you also have to listen to get that feedback and look for those opportunities to provide that coaching.
00:10:09:14 - 00:10:29:02
Unknown
And I'm sure that Charles Lindbergh had a plan when he was flying over open ocean, a bicep solo. And I also that he had a plan of what am I going to do if I had to pitch this plane? But once he had that plan, he executed. He knew what he needed to do, and he just did it.
00:10:29:04 - 00:10:52:23
Unknown
And every time I see this quote, I think about Jimmy Stewart. He was the one that played Charles Lindbergh in the movie. Great movie. and a great, individual. The other thing is, that there was this blog post saying about attitude equals altitude. I don't know where I heard that saying, but I really, truly believe it is true.
00:10:53:01 - 00:11:15:08
Unknown
Now, the saying at the bottom of this slide is one of my favorite movies is Remember the Titans? and the reason I like this movie is there's two reasons. One, I was in high school during the exact same time period, so I truly understand the tensions, in society that was going on at that time because I lived them, so did my wife.
00:11:15:10 - 00:11:42:04
Unknown
But the other thing about what the movie illustrates from a leadership standpoint, if you have a process and a plan in place to allow the people on your teams to succeed and you, they know that you have their back, they're going to be successful. there's a lot of, great rhetoric, in that movie if you haven't ever seen it, to watch it.
00:11:42:06 - 00:12:04:14
Unknown
There's another one that I like a lot is called, Second Hand Life. if you haven't seen that one, it's a great one as well. So one of the things that, I'm really reminded of, I've watched the Masters. I'm a golfer. I'm a real good golfer. So if anybody wants to feel good about their golf, can come play with me.
00:12:04:16 - 00:12:25:23
Unknown
my my father told me when I tell him I was going to play golf, he says someday I'll think you can afford his tees. He was right. but my wife lets me play because I think it gets me out of the house because I've worked a lot of days at home and she's just gone. So one of the things I mentioned that I have, I have four daughters.
00:12:26:00 - 00:12:49:08
Unknown
My number three daughter, when she was in high school was a track star. She was, as my other daughter said, she's the girl that all the other girls hate. she's five, ten, blond hair, blue eyes. And she was a jock. She, three relay teams that she ran on, and the cross country team set school records that have not been broken in 20 years.
00:12:49:10 - 00:13:10:06
Unknown
But the thing about it is, I watched those girls over the course of middle school. High school. And they were no more talented than anybody else that hit the field. The one thing they had was an attitude to win, and they didn't want to win it for themselves because, as I mentioned, she ran on teams, the relay teams, the cross country team.
00:13:10:08 - 00:13:28:05
Unknown
They won as a team and they wanted to win not for themselves, but for the team and for the school and for everybody else. And Katie is a social worker. And when she decided she wanted to be a social worker, she said, I said, so what do you want to study? She said, I want to be a social worker.
00:13:28:05 - 00:13:48:01
Unknown
That's it. Have a seat. So, that was a cue to me that I need to do some career coaching for my go. And she said. And I told her, I said, Kate, you know, if we have some friends that are social workers, you know, they make a whole lot of money, she said, I know that I can make a difference.
00:13:48:03 - 00:14:19:09
Unknown
And so she makes a difference every day. She's a she works in a school corporation in southern Indiana. She runs the blessings in the backpack program. And when kids were out in Covid, she made sure they were fed. So and I have another daughter, I number two daughter that when she was at second and third grade, she had two learning disabilities that we found out about, and either one of those she could use as an excuse to not be successful and to have bad grades.
00:14:19:11 - 00:14:45:18
Unknown
But she didn't do that. And so now she is an elementary school teacher in the Shelbyville school system. So we had somebody from Shelbyville here earlier. So, she teaches, at, local elementary school, and she's really good at it. And her husband works for anybody, you know, but who don't want to is. No. Nobody does.
00:14:45:18 - 00:15:14:14
Unknown
What what what what he he runs communities for Dunmow. their database. and data science. But the other thing, too, is one reason I mentioned my daughter's in this is because I, I typically when I give talks, I always include my family because it's personal to me as is my team. I've been with Franciscan for a little over five years, and, I've got to know each and every one of the folks, on my leadership team and another level down.
00:15:14:14 - 00:15:32:10
Unknown
I don't know everybody, but I know their name. but, I think, Mike, you mentioned you need to understand their family. and, you know, blood work gets in the way of life. And so you have to treat the people as if they're part of your family. and they have to be allowed to be their family.
00:15:32:10 - 00:15:56:01
Unknown
But the the this slide is talking to us about playing to win and not to lose. I mentioned how, I think it was, Rory McIlroy or one of the other, golfers from, Europe that he was he was winning the Masters all the way through the last day. He just blew up because he was playing conservatively the same way.
00:15:56:02 - 00:16:18:19
Unknown
I'm a Colts fan, and like I said, I'm one Auburn fan, and I learned how to handle this opponent really well. And, Bear Bryant always said that he didn't care about the national championship. He just wanted to beat that little cow college across to the side of the state. And that was all. But I watched the teams that are making sure that they have a lead.
00:16:18:19 - 00:16:47:04
Unknown
They hold on to their leader and they're not playing to win. They're playing not to lose. and that's really not the right attitude. It's like us in business every day if we're not driving our teams, if we don't have a goals that are really stretch and we can't explain that to our team, and our team does not see us stretching our own self, then they're going to give you a mediocre performance, at the very best.
00:16:47:06 - 00:17:17:14
Unknown
And so my recommendation is to play, to win, not to lose. Health care is a very difficult space. These days in order to play, to win. I've, my organization is all about an order of sisters, and, and maybe I'll tell the sisters wrong by saying I'll. I'll say you misunderstood me as a sister took a vow of poverty, and the rest of us did as well, because it's about the mission of the organization and of serving the communities.
00:17:17:14 - 00:17:46:02
Unknown
And we're where we are. this is the second Catholic health system I've worked for, and I really, really do support that mission. And maybe that's why I have a daughter as a social worker, I don't know. So we have to our teams have to play in order to win. In order for the organization to be successful in my role as a leader is not to be the quarterback, but I'm, know I have to make a football analogy about my position is my I'm in the center.
00:17:46:04 - 00:18:20:16
Unknown
I'm the guy that's going to hand in the ball. I'm going to run interference for them so they can be successful. And I'm successful when they're successful and the organization successful. Once everyone is successful. So the other thing that I'm reminded of is, is it's not what we say, it's what we do. And, you know, this may sound like I'm a little paranoid, but I've come to understand over my many years, leading teams, and being responsible and accountable is they're watching.
00:18:20:18 - 00:18:44:22
Unknown
They're not watching you when you're at work. They're watching you when you're not in work. They want to know who you are as a person and how you manage your life as well. So and I've come to realize that I'm never at work. My dad was, a sheet metal guy and a welder. He worked for Goodyear for 43 years, and I always wondered, when I graduated high school, I asked my dad, so get me a job in Goodyear.
00:18:45:00 - 00:19:05:05
Unknown
Well, I won't tell you exactly what he said. My dad was a marine. I'm from the South Pacific. he can get quite cold. he said no, son, if you want to screw your life up, you're going to do it yourself. I raised you, use your mind and not your back. And I come to find that he told my brother the same thing so he wouldn't get me out of Goodyear.
00:19:05:07 - 00:19:28:01
Unknown
So I didn't apply. I went to college, and. But, the thing I always wondered who was smart, me or my dad? Well, my dad could do three dimensional math in his head. He built three dimensional objects. I think he was smarter than I am, because when he was not at work, he was not at work. He didn't have to worry about work until he walked into the plant.
00:19:28:03 - 00:19:50:19
Unknown
But I'm always at work. just ask my wife. She'll take it. But the reason I say this. How many of you have seen Batman Begins? There's a there's a point that Rachel Dawes, who's, She makes a statement to Bruce Wayne. It says. And she said it's not who you are underneath. It's what you do have to fight.
00:19:50:21 - 00:20:24:23
Unknown
And so I that's another great quote. But it's not about what we say, but it's about more about what we do. So I mean, you've written good to great, great book. If you haven't, pick it up. They interviewed, hundreds of CEOs and companies, and they found many that they considered to be great leaders. And these are the characteristics that they they put in the book for a great leader.
00:20:25:01 - 00:20:53:11
Unknown
But the really interesting thing, they came up with this idea of the window in the mirror. And one of the things that each one of the what they considered a great leader was that when their companies did really great, they either apportioned that praise upon someone else or just good luck. And the other thing they did is if they didn't go really well, they looked in the mirror and they blame themselves, not somebody else, and not bad luck.
00:20:53:13 - 00:21:17:05
Unknown
And so it's that accountability that our great leaders have now. They're interesting enough. Most of the five leaders that they, talk about in the book, all their companies are now bankrupt and gone. So put that in books written a long time ago. But the thing about it is, is that the very first attribute of a great leader they had was honesty and humility.
00:21:17:07 - 00:21:47:23
Unknown
And those are two characteristics that I've found in my life. You can't fake, at least not for long. And Mother Teresa told us, if you can't feed 100 people, if you want. So, and so if you can't help everybody on your team, help one, because it's my job as a leader to ensure that if I decide that I'm going to retire, I'm going to do something else, I get hit by a bus that there's somebody else that can take step in and do my job.
00:21:48:01 - 00:22:15:01
Unknown
And, I think, knock on wood, I've got that person tied up. he's. And he's going to be great at. So the other thing is, a strong leader will set the pace for others to follow. And this goes back to Chuck being a little paranoid, being I've been accused of not being self-aware. Well, I'm a demo country boy from Alabama.
00:22:15:01 - 00:22:40:08
Unknown
Who the hell can be self-aware if he's a demo country boy? But I'm to my grandparents, right? I had a farm and I worked on that farm. But the thing about it is, as leaders, whether we're aware of or not, people who are watching what we do, and so we need to be accountable all the time, we need, you know, the other thing, too, is that you need to build relationships where they feel comfortable with you and you feel comfortable with them.
00:22:40:10 - 00:23:04:12
Unknown
You have to be approachable. I when I first joined, for instance, I was in my office, and up on the 11th floor is where all the talk. We have a little building and future growth stories. Tall verse, six hour parking garage. And I had a knock on the door and one of my storage guys, and I said, can I come in and have a conversation?
00:23:04:14 - 00:23:25:17
Unknown
Sure. I've seen Almost Home. He said, no, I'm not going to get fired for having this conversation in my mind. I said, well, why the hell am I fired? You've walked in the door, target. He said, well, we're not typically allowed on the 11th floor. I said, well, guess what? They let us open everybody up. Your bank will bring it to the 11th floor and you get you.
00:23:25:18 - 00:23:48:02
Unknown
Can I come back, see me anytime? So we talk for about an hour. And it was really interesting because, I had other people come in after that when they realized that their new leader could be approachable. And I'm actually, I'm the first CTO that Franciscan has ever had in that that executive role. And I'm a I'm a corporate that they call me chief.
00:23:48:04 - 00:24:14:10
Unknown
I'm not the chief. I'm just a guy that's responsible. I'm not in charge. everybody else has to do that job. But the thing about it is it's done, I'm reminded, is that everyone has a job to do and everybody has a role. I mean, you have you have. How many of you have heard the story about when Congress went down to the vertical Assembly Building while they were building Saturn rockets to put a man on the moon?
00:24:14:12 - 00:24:34:19
Unknown
Well, there's a group of congressmen went down and they were they were, having a tour of the Vertical Assembly building, massive building. And it's, What? It was so big. And they were there in the evening. Most everybody else was gone, but there was a janitor that was sweeping the floor. And when the congressman says, well, what what are you what's your role?
00:24:34:21 - 00:25:04:22
Unknown
And the answer was, I'm helping put a man on the moon. And that's exactly what he should have said, because even it doesn't make any difference what our any role in health care is. We're all saving lives because we don't do our job. Everybody else can't do theirs. So one of the things I learned in PowerPoint 101, other than to be absolutely boring, but with great graphics and is to tell you what I'm going to talk about.
00:25:05:00 - 00:25:25:18
Unknown
Do that, and then I'm going to tell you what I talk about. So this is my red slide. And the thing about it is we have to as leaders, we have to be adept at motivating people. If if you're great at it, that's good. But I've found that being just who you are, you don't have to be somebody else.
00:25:25:18 - 00:25:46:05
Unknown
Because I tell everybody, particularly the people that come into the room to, either sell me something or negotiate. If you don't like who I am. Sorry. That's the only guy you're going to see. it's the same guy that I go home to my family every day. The same guy that I've been married to, my best friend for over 50 years.
00:25:46:07 - 00:26:14:15
Unknown
I am just that guy. You have to be very, very good about choosing people and to put them in the right role and also be very good about moving the Chesapeake. Pull the chess, pieces on the board to get them in the right role. I mean, Mark gave a perfect example of that. They moved him to a role that he could help the company succeed.
00:26:14:17 - 00:26:40:06
Unknown
And the other thing, the hardest thing is building teams. I do, I've taught classes on building high performance teams is not easy to do. because sometimes your high performers are just pains in the ass. And so you have to help them understand how their each member of that team is as important as the other members. There's no superstars.
00:26:40:08 - 00:27:10:21
Unknown
the one thing is I like being a good communicator. I hope that I am one, I've been asked to speak on many occasions, and sometimes, I get the point across and sometimes out the, the disciplinarian, you have to be willing to coach your people to the appropriate behaviors. You also have to be willing to tell them when they're not, because the things that you accept, the behaviors you accept is what you teach them.
00:27:10:23 - 00:27:31:08
Unknown
The lesson for me, I had an employee of 20 years, really bad behaviors, and I just let it go because I think it was a good guy. I knew his family had lost his wife, and he had some hard times. But after after a while, you know, I finally said, you know, if you can't get there, he said, we're going to have to do something different.
00:27:31:11 - 00:27:56:09
Unknown
But I still remember the day he was in my office, the day I was letting go after 20 years, and it was the hardest thing I've ever done. I ever I met him, a year later on the street downtown at one of the parades that we had, and he said, he's bigger than me. And and so you walk up and I looked at him and he said, and I didn't know what was going to happen.
00:27:56:11 - 00:28:21:00
Unknown
He said, I just want to say thank you, and I'm going for what he said, you that you're letting me go got my attention. And he says the next two jobs I've had, his I'm now being very successful at it. So you have your it may be a difficult thing to do, but it is the most important thing.
00:28:21:04 - 00:28:39:14
Unknown
And I actually had to do that through one of my best friends. He's still my friend 50 years later. I trained him, but he I could not get out of bed in the morning. And when you're in radiology, the first guy in the door does all the morning falls and, critical care and gets ready for surgery. I got tired of filling in slot, and that was his boss.
00:28:39:20 - 00:29:06:04
Unknown
And so, I let him go. But scooter was, Today is very successful. I still don't know what his first name is. And that's what he goes. But driver's license has scooter on it. So anyway, the other thing is that I think that we as leaders, we have to you know, being an excellent character, I've had the privilege of working for and we have.
00:29:06:06 - 00:29:36:11
Unknown
And that's an important differentiator from a working with some great leaders is, Alabama doesn't give us snow very often, where I was raised. But we had a snow storm and an ice storm coming in, and, I just I'd call my wife. I said, I get, you get bring me some clothes over. I'm staying. And so that evening and the next day and the next day, those of us were in the hospital were the only ones that could get there because everything else was covered in a sheet of ice.
00:29:36:13 - 00:29:59:09
Unknown
I deliver bedpans, I deliver meals, and I mop floors. But guess who was beside me? The CEO and the senior vice president. They did exactly what I was doing. I needed to be there. They didn't need to be there. They could have stayed at home. They drove off the mount, or they lived, to be in the hospital and to provide services for those folks.
00:29:59:09 - 00:30:13:17
Unknown
So you have to be an example to your team. So I'm going to leave you with this. So I think we as leaders have to be what we expect of our team. So be the change that you really want to see in the world. So thank you very much for.