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This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.
Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.
David Roman 0:00
You know how many recordings we have set up? Since we've been here? Probably 300? Oh, I'm sure and none of them will happen. And it's whatever. And so I just say hello and nod, say, thank you. Like, I walk away and he's like, Yeah, how's the kids? How's life? Let's talk about philosophy and let them know we gotta go. Let's let's move on here. Oh, my gosh, it's premiere. He goes, I met your husband seven years ago. And this, that and the other and then somebody else comes. I met your husband 14 years ago. And that's that. I did. Yeah. Yeah.
Candice Beuttenmuller 0:40
That wasn't the point. You're missing.
David Roman 0:42
He's missing the point again. You guys want to be like, right, like slide that sucker right on top of you. Make sure. Make sure everybody's in frame. Yeah, into the mic. Dear. See, that was a test. Not talking.
Lucas Underwood 1:03
forward, slide your seat up first.
David Roman 1:05
can smell the thing you're not
Lucas Underwood 1:07
you slide the seat on it. You can lay back later.
Jesse Beuttenmuller 1:11
You're gonna be like, yeah, man, or something. Yeah. The label and the chairs. Label is there man.
Lucas Underwood 1:25
Oh, he's new Euro Stoner. But I didn't know it was that bad. Oh, no.
Jesse Beuttenmuller 1:28
Too many hits in the head.
Jesse Beuttenmuller 1:30
How many beers
David Roman 1:31
you guys are too close to Colorado is the problem right? Oh, God,
Jesse Beuttenmuller 1:35
the smoke just comes over the mountains and
Candice Beuttenmuller 1:36
man it's not even funny. We're getting legalized it in Missouri, didn't they?
David Roman 1:44
Oh, yeah. Yeah. Well, now it's it's always been legal, but now it's recreational. Oh, yeah. As legal. Yeah.
Candice Beuttenmuller 1:51
Okay, so I lose a filter, you know, that we're gonna be okay.
David Roman 1:55
This filters
Lucas Underwood 1:57
Listen, we have said some things this weekend. That if
David Roman 2:01
Yeah, we're not releasing those episodes. David, this and Jesse. You guys change the name of your shop? Yes, we do that go?
Candice Beuttenmuller 2:13
Um, it was okay. It was interesting.
Lucas Underwood 2:16
Well, hang on, hang on, hang on. Before we do that, right. Not a lot of people know the whole effing story of how this happened. And it is a major name. No, no, no. Before the changing the name. A lot of people don't know, like how their ownership of the shop came to be, and how like, super stressful and just like, hardcore. The process was. And I think she needs to tell that story.
David Roman 2:43
Well, suddenly, by the time you're in where kini
Candice Beuttenmuller 2:45
Kuakini Yeah.
Jesse Beuttenmuller 2:46
How big is a town? Like how many people in the county?
Candice Beuttenmuller 2:49
Yeah, 2500 people in the county.
David Roman 2:52
But you're not that far away from Hayes and Hayes is pretty big. 36 miles? Yeah. All right. It's going 100 miles an hour. You'll get there in 15 minutes. Pretty well.
Lucas Underwood 3:04
Okay, so like, You got to tell like how you got to shop. Because that was dude, I felt stressed out. Like that was intense. It was
Candice Beuttenmuller 3:15
kind of crazy. So Jesse and I were living in Oklahoma. He's worked in the oil field for most of his life as an adult. After two kids and two oilfield booms, we decided we had to do something different. His family has been mechanics, his stepdad, his dad. So that when we found out that there was a shop in my hometown back in Kansas, for sale, we came up and looked at it. We literally like jumped in with both feet within a month of even finding out it was for sale. The actual x acquisition and like process took almost three years to get to the point where it was ours.
Lucas Underwood 3:55
Yeah. And that that's the hard
Candice Beuttenmuller 3:57
that that was the hard part.
David Roman 3:59
So it wasn't like a clean purchase. It was no we'll finance it as owner financing.
Jesse Beuttenmuller 4:04
So we went through the banks, we had good credit, we had some money in the bank. And because I had changed industries and hadn't been in the industry since 2001 to 2017 and oilfield background current. They wouldn't give us the money. And then they wouldn't give us the money because the original owner was stayed on. And he could try and screw us over because he knows how the system runs.
Lucas Underwood 4:32
I don't know how much closure, screwing you over that.
David Roman 4:37
score your how though is he was going to try to subvert the business. They were
Candice Beuttenmuller 4:40
worried about Yeah, the bank was worried that that he was going to be able to steal money from us because he was still involved. And so that was part of it. They actually also told us so if you move across state lines, and you haven't been in a house for two years, and you change industries, you can't get a loan because you don't have the work history and you don't have the residential history. So we shot ourselves in the foot and didn't even know it. Yeah. So first of all, to get people to move to rural areas, which is a huge thing that needs to happen. And so that we have more services for people that are out there. You can't hardly do it because they tie your hands before you even get started. Yeah. And then we had the part of the owner staying on with us, which they used against us, which I didn't understand. Because, you know, we were thinking, we have somebody that knows. So we're going to be able to do better, because there's somebody that still knows that's there.
Lucas Underwood 5:33
Yeah. And that went, oh,
David Roman 5:38
so the deal was, he was going to you guys, were just going to pay him a set fee like monthly or
Jesse Beuttenmuller 5:44
Yeah, and we and we did. And then when we finally got through, he was still working for us. When we finally got through with a bank, and we paid him off. It just turned to shit when he realized it wasn't his shop anymore. He was disgruntled and just a complete jackass.
David Roman 6:00
Yeah, but he didn't just like, hey, here's your final check. Yeah. Oh, by
Jesse Beuttenmuller 6:05
no, he was he was working for us as a technician.
Candice Beuttenmuller 6:08
Yeah, he was working full time in the shop with us every day.
David Roman 6:11
So you guys intended on keeping them? At first? Yeah,
Candice Beuttenmuller 6:15
because we hadn't been in this industry. I, David, I tell people all the time, the most I knew about cars before we bought a shop. I could check the oil in my personal vehicle. I could check the air in my tires. And I knew where the stuff was to put a spark spare on on my personal vehicle because my daddy made sure that I knew how to do that before I went to college. That was it. I didn't understand any you put put gas in the tank. Can you turn the key? Yeah. And so we kept him on thinking that he would be able to help us get going. And he would show us the right direction.
Jesse Beuttenmuller 6:50
And I had been gone for 17 years from it. So there was a huge learning curve to get back to where I needed to be. And I'm still not perfect by any means.
Lucas Underwood 6:59
But watching it right, like, because I saw the toll it took on both of you. Because he turned into a psychopath. Right. And, and I think looking back now, I think well, hold
David Roman 7:11
on. Let me ask you, because I don't know any of the story. The the so he turned sour. It was at like covert hostility. Yeah, yes. You guys didn't know he was doing stuff to some of it.
Candice Beuttenmuller 7:29
Some of it was like he. And part of this is, I feel like part of this is my fault, because I didn't know any better. But he had me convinced that Jesse didn't know shit. And that Jesse had no idea what he was doing and that Jesse was not doing the things that he needed to do for our business to work. He was like constantly planting seeds in my mind that I had to get rid of Jesse constantly. And constantly telling Jesse that he didn't know how to do stuff constantly belittling him constantly telling him he was doing it wrong, even though he was doing it right. Jesse would ask him a question he wouldn't answer and I'd go play the dumb girl and go I don't understand. And he would explain it to me. He was constantly doing those things. He was going around town, talking bad
David Roman 8:19
all over the place that was paying them a salary. Yeah, yeah,
Jesse Beuttenmuller 8:23
he was misdiagnosed a vehicle and then blame it on me because I didn't check it before I did the repair.
Candice Beuttenmuller 8:30
Yeah, there was multiple instances of that where he said, This is what's wrong with that. These are the parts you need to order. Jesse would put them on and then you go well, that's not what I meant. He should have checked it. And he should have said we put parts on a vehicle that it didn't need so that I'm eating that.
David Roman 8:46
Yeah. Many times that that happened. I think that would have been a couple quick. Yeah. On the second one. I went like, yeah, that's it was to the procedure here. This isn't going to work. Yeah.
Lucas Underwood 8:59
And you know, like I said, watching it from outside because that was that was even stressful for everybody watching from outside. Right. And, and knowing what you guys are going through,
David Roman 9:09
and how long did it take you to realize that this is
Candice Beuttenmuller 9:12
so we started? Yeah, we we bought the shop in April of 17. So we miss vision that year. The one good thing that came out of him staying with us was he had come division since its inception. Like he had been here for a really long time. So in 2018, we came we went to training that year. I took a couple of classes that year. In 2019. We signed up with Rick, and it was August of 2020 when we finally let him go, yeah, yeah. August of 2020. When we finally let him go,
Lucas Underwood 9:42
and here's the thing.
David Roman 9:44
You signed up with Rick and nine team. Hello. When did you cut on was last check.
Candice Beuttenmuller 9:51
August of 2020. No, no one
David Roman 9:55
did you will finalize the purchase
Jesse Beuttenmuller 9:58
in the spread and turn I think it's only 20. Yeah, it
Candice Beuttenmuller 10:01
was in the spring of 20. Oh, like before COVID Oh, yeah. Before
David Roman 10:06
he went, he gets a last check. And then. And then he turned.
Candice Beuttenmuller 10:11
Yeah, he was doing it a little before. Yeah. But not near like,
David Roman 10:15
a jackass to begin
Lucas Underwood 10:15
with. And just because he was a technician, turn shop owner that had no clue what he was doing in the first place
David Roman 10:24
to do an accounting 2500. Like, that's every shop, right?
Candice Beuttenmuller 10:28
Yeah. Yeah, it was all of them. I mean, we, we have several shops in town. I mean, I have three that are legitimate in building shops. Now, there's several others that you know, do it in their driveway, just like everybody else. And we try really hard not to talk back because you're in a little town, and you can't and you don't. And because your business model is not my business model. But he was that owner who everybody else in town did wrong. Yeah. And he was that person who his personality. He was out there. Just beating people down all the time. And in constantly talking bad about other shops. I don't do that. Because I don't want them to do that to me. Right. And you can't do that in a small town. Yeah, cuz it will get around well, because you're talking to somebody's cousin or brother or uncle or sister or babies mamas Aunt, I don't know, you know, and you can't be talking bad about people.
David Roman 11:20
And so you guys dumped the guy and then decided, you know, we need to a clean break, we're gonna change the name.
Jesse Beuttenmuller 11:28
Well, we had been looking to change the name, but money was a factor. And rebranding was another issue that had been there for a long time and had a fairly decent reputation. Not great, but fairly decent. So that was the deal. And then we had a large windstorm come through 90 mile an hour winds and it took all our signage out. So if you're gonna replace $10,000 worth a sign, now's the time to rebrand models
David Roman 11:55
or rebrand. Yeah,
Candice Beuttenmuller 11:56
yeah. So it was interesting, though, that after, after he was gone, like after we cut ties completely. He's no longer in the shop, finally gets around town that he's no longer in the shop. The people that came out of the woodwork and the things that Yeah, yeah, yeah, the things that you hear on.
Lucas Underwood 12:12
And, you know, even even before that, though, the whole tool situation. Oh, geez, Louise, were like, I'll let you tell it. But I mean, that was in. I mean, to even think what he thought,
Candice Beuttenmuller 12:24
yeah. So the former owners, brother in law, is a lawyer. The former owners, brother in law wrote the purchase contract. In the purchase contract, in Section seven, I can read it to you, because I remember, it says, all property contained here within including personal tools. Go to you go to us. Yeah, they're ours. Yeah, I bought them. Yeah. He goes, that's not what that meant.
David Roman 12:58
Take me to court. I got a signed document that says otherwise he did.
Candice Beuttenmuller 13:02
He took you to court over his tolls or
David Roman 13:05
his tools. Yes. What was his justification? What judge even looked at it?
Candice Beuttenmuller 13:10
We didn't end up going to court. We ended up going to a mediator. But he sued us. I mean, he thought he was going to court he was gonna win. We ended up going to a mediator drugs make
Jesse Beuttenmuller 13:18
people believe. I'm sure.
Candice Beuttenmuller 13:25
Neither did we. We were like, I don't know what you want. It sounds right here that those are mine. And his, his lawyer brother showed up at the shop and threatened Jesse. I mean, like
David Roman 13:35
the guy who wrote that? Yeah. Hey, you wrote it, dude. Oh, yeah. Oh, yeah. So you went to a mediator?
Candice Beuttenmuller 13:42
Yeah, we had to go to a mediator. And we I mean, we had to hire a lawyer. We had to spend all that expense and do all of that, to prove to him that his tools were ours. And it finally
David Roman 13:53
saw it and goes, Hey, this is pretty poor.
Candice Beuttenmuller 13:55
No, immediate Well, yeah, I mean, I guess that's how it ended up. mediator saw that it was ours. But he's like, Well, you know, you gotta gotta concede something. And I'm like, No, I don't. I'll take it the rest of the court. I don't care. And he ended up. What did he end up paying us
Jesse Beuttenmuller 14:09
a little bit? Yeah, not not all of what it wasn't worth. But yeah, just to be done in and out of the legal system with it and stop paying lawyers fees.
Candice Beuttenmuller 14:19
Yeah, so we ended up getting a check back from him, so that he could have his tools. And then the whole picking up of the tool situation. So then, you know, you have to have he wanted to be able to come into the shop. Yeah. That's not gonna know, and just wander around and pick his stuff up. Yeah, no, no, that's not how this works. So we had already had to do a walk, like we had already had to shut the shop down for a day for both of the lawyers to come over and us to do a walkthrough so that he, we could even go to a mediator, you know, and go to court and all this crap. And I had already lost money doing that. Yeah. And then he wanted to pick them up on a Saturday and the lawyers set it out. app? Yes. Well did. The lawyer set it up at 8am. So were there seven, we spent the whole day Friday, his lawyer says at 8am, his lawyer set it up at 8am on a Saturday. So we spent all afternoon on Friday gathering all of his things from in the shop, the list that we have, and all this stuff. And putting it in one bay, that secluded, we have one bay that we call the West Bay, and it's by itself, right? And get everything put in there. We have two guys down there, because we weren't gonna be there. We were gonna stay out of it and let him just get his things and be done. And the two guys down there, they sat down there for four hours, which was his allotted time, he had four hours to get his things out of the shop. And he showed up with like, two minutes left to spare. And he was like, no, no, it was supposed to be at noon. And so Jesse called our lawyer,
Jesse Beuttenmuller 15:56
I'm steam and at this time, I'm steaming. Right. And I don't back down. I don't care. But yeah, I was steaming on your lawyers like well, you can take him to court and the judge is probably gonna say it's a miscommunication. And, and he should be able to get his things. I don't see how that's my issue. His lawyer set it up. That's between him and his lawyer. Yeah. And he's like, Well, that's how this judge should see it. But there's a possibility we could lose. And
Candice Beuttenmuller 16:27
so because that was part of the agreement was that he would have one he would have a one four hour block of time, and whatever he couldn't get out. And that four hour block of time was mine. I had every right to kick him off my property, and he would have to leave. So because he showed up two minutes before his four hours was up. I mean, I really think he did it just to be an asshole. Yeah. Just to be a prick.
Lucas Underwood 16:49
Yeah. And it was that easy.
Candice Beuttenmuller 16:51
Are you kidding me? Right? Yeah. So
Lucas Underwood 16:53
what ended up happening?
Jesse Beuttenmuller 16:55
He, well, I let him load his stuff and kick rocks. Yeah. And we were done.
Lucas Underwood 17:01
Any communication since then? No.
Jesse Beuttenmuller 17:05
Communication. He is drunk as shit at a bar with some of his buddies. And I walked by and he says Hit him. Hit him.
Candice Beuttenmuller 17:15
Crazy. It's just crazy. People are crazy. Crazy.
David Roman 17:24
David, that's why
Candice Beuttenmuller 17:27
that's not so. Yeah, I don't know. I
David Roman 17:31
say that. If I were ever to do another shop, it would be one that I purchase. And I don't know that. Rule rule one number one. Don't let the owner stay.
Candice Beuttenmuller 17:43
Yeah. Big thing.
Lucas Underwood 17:45
I think if that's how it had started, yeah, if it was, hey, we're gonna buy it. You're out. We'll pay you whatever. But you're out. Yeah. Because he it. Like, I remember the first few months everything seemed okay. Yeah, it wasn't like it wasn't necessarily comfortable for everybody. But like, I wasn't horrible. Right? I started watching y'all stress level like turn and go up. And I mean, there were a couple times I was worried about both of you. Because you were mad, and she was sad. And like I was watching like this escalate worse and worse and worse. That was freaky there for a little bit.
Candice Beuttenmuller 18:17
It was bad. It was it was hard. And we have two littles we have, you know, now they're seven and 11. But back then they were bitty, you know, they were little, and having little kids is stressful anyway, and then you put you work together all day, I'm on the front counter, he's in the bays, and then you go home, and then you're now that you're home, you're fighting about what went on at work, because you can't fight about what went on at work at work. You know, it just it's been so much better. So much better.
Lucas Underwood 18:49
And you add the money to it, right? Like I my wife and I talk about it sometimes like those are that's really the only thing we we ever, like tussle over, we will fuss over money. If things get tight and we get stressed out, you know what I'm saying? And so being being in that situation that had to make that tough to write
Candice Beuttenmuller 19:07
because it's paying both of us. I mean, that's the only way. I'm very, very good at and I love this word at catastrophizing. I love that word. Love it, I use it a lot. And people look at me like I'm funny. And I'm like, No, it's a real word. But I am really good at that, like I will go from I didn't sell a cabin air filter to the kids are gonna starve like that fast. Like that's all it takes for me and I down the rabbit hole and the world is coming to an end and I'm a worthless mother and I'm a horrible human being and all of those things real fast. And so you don't sell a cabin air filter. And then your tech that was the former owner tells you that your husband is worthless and can't do the job and so now I'm like, well, now we're gonna lose the shop and you know it just right down to the very bottom. Yeah, real fast, and then you'll be fine. Yeah.
Lucas Underwood 20:02
Literally, like, summarize Jesse any better?
Candice Beuttenmuller 20:08
Fine. Not a big deal. And he was more than I was even more upset because he's not upset. You know what I mean? Like, oh, yeah, just go right along it. It's crazy. So it was fine. It was good. But it'll all it'll all work out. It worked out for the best.
David Roman 20:24
Did you ever get in contact, there was a gal that was coming out of the community college A's.
Candice Beuttenmuller 20:33
I reached out to her she never never responded, never responded. I sent her Facebook messages I posted on her post I, you know, I did I reached out. But
David Roman 20:42
that's we're finding that this is extremely common. Really? Yeah, it's not not to pick on that one person. But it seems to be that everybody wants to complain about the situation. And we need to bring in good tax, and we need to take care of the apprentices and blah, blah, blah. We need to pair good technicians with good shop owners, or perceived good shop owners, you bend over, you can also have skin in the game or care to flips about any of the people involved. You put your time and effort into trying to make a connection. And everybody decides to show their ass technician can't articulate or speak English or whatever. And the shop owner all of a sudden is the biggest dirtbag in history. And like what happened here
Lucas Underwood 21:35
look like. And you know, Paul was talking about wanting to connect shop owners with with clients.
David Roman 21:40
And tried. Yeah.
Lucas Underwood 21:42
And that's the thing is like, that's one of the things we worry about is because like you're putting your name on the line. You know what I mean? And like,
David Roman 21:50
oh, no, no, no, no, we don't worry about it. We just stopped doing it. But all you have to do is get burned two or three times. Like, you know, what? am I wasting my time with this? Yeah, you want to complain about your shop, handle your business, go find another shop, but do it yourself. Don't complain to me about this than the other? Because I'm, I'm not going to help. I've tried to help and nobody wants to actually do anything about it. They just want to complain. Yeah, just let them complain, or whatever
Candice Beuttenmuller 22:17
they want to make. They they want somebody to tell them what to do. But they don't want to have to do it. Right.
David Roman 22:24
Yeah, I don't think they even want that. I think they just they want to feel victimized. And they want to they want everybody to go, oh, you know what, though, you're a good person. I do feel like a good person. Again, you're a great person. And then that's it. That's the end of it. And then they will want to come back and do it again. Every single time they feel down. But they don't want to fix the situation. They don't want to get out of the junk shop that they're in. They don't want to actually do something to get Tech's hired and fill their bait. Don't want to do anything. Yeah, just want to complain. It's miserable.
Candice Beuttenmuller 22:53
Yeah, I don't want to do that. I don't I don't have any desire to live in that
Jesse Beuttenmuller 22:56
sense. We, we hired a kid had his own shop, hired a kid he's begging for work. He was no show. Okay, he fed some story about getting in divorce. I gave him a second chance. This was like
Candice Beuttenmuller 23:11
months later, though. Like we hired him months later, like two months later, he shows up with a sob story about I got a divorce and I wasn't legal trouble because of it and yada yada yada. And so Jesse gives him a second chance.
Jesse Beuttenmuller 23:24
So I gave him another chance because I don't want to kick a guy when he's down. Right. And I've been had second chances and you know, it just part of the game. So we hired him. He come in with a whole bunch of drama that morning. So we started eight. He got in at seven 730 He was there at 830 He finally come in with a bunch of drama, had to talk to his legal counsel to say that he had a job. So he made it till noon. Supposed to be back at one we closed from 12 to one for lunch. And he sent Candace a message that said hey, I've got to pick my daughter up from school. Okay, we're bout family. We have kids and and we're about family too. So are you coming in back into work? No answer. Three months later
Lucas Underwood 24:19
you made it made it
Jesse Beuttenmuller 24:20
man made it pretty good.
Candice Beuttenmuller 24:25
Make this stuff. Where were
David Roman 24:27
the tools? He didn't have
Candice Beuttenmuller 24:29
any they were in the back of his car. Thank goodness. So thank goodness I didn't have to. But yeah, it was just like, you gotta be kidding me. And then when he came back three months later, he had some sob story about the spider gears
Jesse Beuttenmuller 24:41
and the spider gears and his rear diff went out and that's why I couldn't make it to work.
Candice Beuttenmuller 24:47
Call for you know like, oh, sorry. Why?
David Roman 24:55
Weird when they're that kid you Want to shop and we were we were gonna, we were gonna pay for him to come to vision. He didn't end up being the winner. We didn't pick them or for whatever reason. He saw he drove himself didn't he drove himself. He drove himself. And maybe it was ASD. I don't know, it was one of these shows we go the show. And because we went to the Jasper thing, and, and he shows up to the Jasper thing, it was a little training event right before it was right before he went, yeah. Yeah, cuz I drove from Charlotte to Raleigh. So we got a little training thing. And he's just kind of like these following Lucas. You know, you get used to seeing that everybody just kind of follows behind Lucas. And, like, he follows him all the way to the hotel room. And he's like, Okay, well, I'll see you guys like, yeah, so where am I crashing? Yeah, I don't know. He's like, Yeah, yeah. He's like, we figure out what you end up doing. I came or you left them. You let he'd like
Lucas Underwood 26:12
I let him. Let him take Scott's room. Okay, gave
David Roman 26:15
him one of his employees hotel room and put put pour Scott, pour Scott in the car, made him sleep in the car. He's like, Dude, you got to sleep in this car.
Lucas Underwood 26:24
But Scott. Scott doesn't sleep in the first place. It's okay,
Candice Beuttenmuller 26:29
like, go off the slide.
David Roman 26:31
Somebody slept on the floor who slept on the floor. Thanks. God slept on the floor. Scott slept on the floor. You wouldn't let them be the little spoon at least.
Lucas Underwood 26:40
Scott would definitely be a little spoon. He's
David Roman 26:43
a boy. Okay, well, I'm saying he would have been little spoon you would have just
Candice Beuttenmuller 26:48
and you could have been fine. It would have been fine, fine. But just
David Roman 26:53
given a hotel room, like, where did you come off? You told me this. And I'm like, What are you talking about? He's like, what was this wants to do? Like, tell him to go get up and flipping over?
Candice Beuttenmuller 27:04
Time to get back in his car? You No, no. Oh, my gosh. Over
Jesse Beuttenmuller 27:10
there in the lobby? Yeah, there's
David Roman 27:11
a couch to
Jesse Beuttenmuller 27:15
bridge has account.
Lucas Underwood 27:16
That's exactly right. Oh,
Candice Beuttenmuller 27:19
you have a good one for that. Was that that you always say about helping people?
Jesse Beuttenmuller 27:24
Oh, there's a difference in a hand up and a handout? Yeah. And I'll give anybody a handout. But I'm damned if I'm you and I'm handout.
Candice Beuttenmuller 27:32
Yeah. But that's what they're walking around looking for is a handout. You know what I mean?
Lucas Underwood 27:36
We've seen a lot of now. Now, that being said, we've seen a lot of people who are willing to put the work in. We've talked to a lot of people who are willing to put the work in, they talk to a lot of people who are not a lot of people who are looking for something. We had somebody get super upset one time because we wouldn't, like call out Google or whatever for for not removing a review from their page and like, got really upset over.
David Roman 28:01
Like, no, no, no, no, no, no, no. He was posting. And he was asking people to, to flag the review because he was getting review bombed. Because I'm sure he did something that he shouldn't have done. And he was mad at you.
Lucas Underwood 28:18
And I'm sure he was one of the scammers had.
David Roman 28:21
Yeah, it was it was they weren't legitimate reviews, and he didn't say anything inappropriate or whatever. But, you know, somebody reached out to him and said, Hey, this will happen if and I'm sure he mouthed off, not that he didn't have any right to mouth off. But sometimes you're like, hey, you should be careful how you talk to people because you never know what the retaliation is going to be. And he got the brunt of it. And he was getting review bombed. And they were all like illegitimate reviews. So he asks he gets on there and he's like, Hey, can you guys flag these reviews? The problem was that the he expected not only for people to get on and flag the reviews but he expected people with like his circle to also tell all of the people that he knows to get on there and flag the review now he didn't say hey, I really would appreciate it if you could share this because that would it really helped me out and I'm sorry about all the horrible things I said about you in the past but this time we I could really be out I'd be great well that's not how that went it went to How dare you not share it all these other people are sharing it it's like dude Okay, that's that's fine but we don't know each other like that mean cool like that. You know what I'm saying? We ain't cool like that now but somehow we had to be despite our the past you know? What do you come off where do you come off the audacity that's what like miss me. I don't understand the audacity these people. The audacity the guy walked in three months later and be like pretty much burgers when you get the sack to walk in here. What is wrong with You? Do you have no shame? Like the guy who's like, Hey, where are we gonna stay tonight? No.
Lucas Underwood 30:06
Shame. Like, it's not even for me. It's not even shame. Like I could not imagine doing that.
David Roman 30:15
too ashamed to do it? Well, I
Lucas Underwood 30:16
know. But I hate even asking for like, help. I hate asking, you know what I'm saying? Like, I don't even do that. I'll just tough it out.
Jesse Beuttenmuller 30:23
But you see it every day, man. We had a lady that lived down the road from us and her house burned down. And I watched a lady walk up and Hunter hand her $100 bill. And when the lady walked away, she says, Well, she could afford it a lot more than that.
Candice Beuttenmuller 30:41
Could the lady have? Yes, yes, she was very wealthy, and she probably could have given her more money. But that's not the point. The point is, is that she was nice enough to give you anything at all. You're not her friend. You're not her relative, you're not anybody that she runs around with. She just out of the kindness of her heart walked up to you because you live in the same town as her and gave you $100 Because you're going through a hard time and the fire start.
Jesse Beuttenmuller 31:09
Maybe? Well, they didn't have insurance on the house. So why would
David Roman 31:13
you have insurance such as nuts? Well, yeah,
Jesse Beuttenmuller 31:17
it accidentally lapped the checkout last in the mail that we Yeah, so
Candice Beuttenmuller 31:23
when that happens, just a terrible turn of events.
Lucas Underwood 31:27
We did it for draft now.
David Roman 31:29
What there's a way to just happen money automatically. This was crazy. house burns. You log in. As it's on fire. Yeah. That's the way to do it. Wow. I cannot believe how many people drive around in older vehicles that they absolutely need. With liability only. Oh yeah. I go. So you're paying like 30 bucks a month, which Okay, that's cheap. But for $45 a month you can have towing rental and comprehensive because it's 2001 Corolla Yeah, like it's not expensive. So why not just have the full blown package now that you crashed the car you don't you don't have a rental. You don't have any way to fix the car. Like they would have just wrote in you written you a check for $3,500 and then you would use that as a downpayment to go get another car. They're not gonna fix it. 2001 Corolla? Yeah, but so you need that money. Hopefully to win.
Lucas Underwood 32:28
I don't know all I've got all of my loners.
Candice Beuttenmuller 32:31
Oh yeah, we all have our loners we see it every day though. We live on a
David Roman 32:34
Saturday. And really
Candice Beuttenmuller 32:36
well coverage. Full coverage on my loners.
David Roman 32:39
How much are you paying?
Candice Beuttenmuller 32:41
It's your federated they do really good for me. Yeah, it's not
Jesse Beuttenmuller 32:43
very bad. No blanket. Yeah, it's like 140 bucks vehicle.
David Roman 32:48
I'm paying that for liability only. Oh, wow.
Jesse Beuttenmuller 32:52
We don't live in Kansas City. Yeah, it is.
Jesse Beuttenmuller 32:55
Probably
David Roman 32:57
clapped out cars.
Jesse Beuttenmuller 32:58
What is gonna happen? Somebody hit a check in where we live.
Candice Beuttenmuller 33:04
We laugh but we actually had last year, we had a loaner vehicle involved in a hit and run that I found out about about the police officer called me twice and said, Hey, do you have this vehicle? And I was like, yeah, and he goes, it was involved in a hit and run. And I was like when. And thank goodness, because of wonderful people like the two of you. I had my ducks in a row. And I had my signed loaner agreement. And I had my papers. And I had, you know, I had all my stuff. And so I showed the I sent copies to the police officer, I went out to my vehicle and I wouldn't even ever have known I wouldn't have any idea. There was a little bitty dent on the back end. It was a pickup on the back end of the bumper and up just above the bumper on the tailgate I never would have known never would have had a clue.
David Roman 33:55
Hit Run vehicle or they hit somebody.
Jesse Beuttenmuller 33:58
They hit somebody No.
Candice Beuttenmuller 34:00
Vehicle not a person, not a person.
David Roman 34:05
Yeah, he's dead. He was involved with your vehicle.
Candice Beuttenmuller 34:12
And then the same vehicle, not six months later,
Jesse Beuttenmuller 34:17
two o'clock in the morning. My phone rings need to get rid of that. Phone shouldn't ring at two o'clock in the morning unless something's going on. Or somebody's drunk. Well, it was the cops. And they said, Do you have a green sheet? I'm still half asleep. Who has this? This is Officer whatever his name is? And might I don't know. Let me think for a second. Yeah, it's down at the shop. It's one of our vehicles. Well, are you home? Yeah, I'm home. Well, can you let me in? I go into jail. Go into jail. All right. I'll put some clothes on and I'll come and let you in. So Oh, I go and let him in and they take them down. If it would have been summertime I would have
Lucas Underwood 35:07
so like nothing for the imagination
Jesse Beuttenmuller 35:10
yeah
Lucas Underwood 35:20
listen, it's gotta be long enough to swing
Jesse Beuttenmuller 35:26
been peeking at me in the stall
Candice Beuttenmuller 35:35
for awful we go down to the shop and they stole the vehicle and they used it to rip out an ATM.
Candice Beuttenmuller 35:48
Now let me repeat that they stole a locked vehicle that did not have keys in it to drive. 14 miles away. Hook a chain to an ATM. nobody steals ATMs anymore. We all know you can get into it without destroying the money like how stupid you have to be.
David Roman 36:09
Is that true? I didn't know that. Yeah, so
Lucas Underwood 36:13
said that. They ripped it out.
Jesse Beuttenmuller 36:17
Left the pickup and the ATM there. Just ran a shop.
Candice Beuttenmuller 36:22
No way. Yeah.
Jesse Beuttenmuller 36:25
So they left it there. And we didn't ever get the truck back because they totaled it because they had hit it so hard. It bent the ball four inches down.
David Roman 36:33
Geez.
Candice Beuttenmuller 36:34
And they said they had from the ATM from the bank cameras. They had footage of it. And they were hitting it so hard that the rear end was coming up off the ground. Like two or three times.
Lucas Underwood 36:45
I mean, most of my vehicles had been through something like Yeah, right.
David Roman 36:52
I'm not going to total it. I just wanted to check.
Candice Beuttenmuller 36:55
I was like, I just want the truck back. Like because it was in the middle of COVID and all that crap so you you couldn't replace it. Yeah. And I needed a loaner. Like to understand
Lucas Underwood 37:07
always thought of Gainey, Kansas as a safe
Candice Beuttenmuller 37:11
waited to until that happened. I'm sure
David Roman 37:14
those people were from Colorado probably Hi, author. Good idea. We should get some money out of his ATM for the pickup truck list.
Jesse Beuttenmuller 37:26
You think he can't get worse? These guys were super smart man. The vehicle next to it was unlocked. The vehicle next to that was unlocked with the keys in it because the customer dropped it off after hours. So they broke the window and the ignition out.
David Roman 37:44
They needed to pick up Yeah,
Candice Beuttenmuller 37:46
yeah, a two wheel drive pickup when there was a four wheel drive four by four suburban and another for the other vehicle that had the keys in it that a customer dropped off. That was a four wheel drive as well. They saw two wheel drive pickup.
Lucas Underwood 37:59
Listen. Hi, I'm a little offended. As someone who used to smoke a lot of pot that you would think that a stoner would put that much effort to get an ATM I just do without the money. Listen, I have sat on the couch and thought God Almighty I'm hungry but that refrigerator is all the way over there. Worried about money? Who's gonna sit
David Roman 38:24
here? It's a gateway drug. They started that night on weed. And then they started that we're going to amp it up.
Lucas Underwood 38:30
Honey I hate to tell you something, but somebody who is is stoned is not going to amp it up by going into another drugs there again. Man that crackpots just sit here look at it cracking
Lucas Underwood 38:55
very well could be part of the problem. Did we do real your whole conversation now? Is this what you want? This was up to you.
Candice Beuttenmuller 39:06
You all started with the with the name change and somehow we're talking about math and walk. Katie I don't know what happened.
David Roman 39:14
Just sleep you take them up the week. Yep. All right. Oh, the city's man. Really? Yeah, that's what they're doing. Sounds like God keeps you keeps you awake. So you can go do some more?
Jesse Beuttenmuller 39:30
No, you got him thinking about it.
Lucas Underwood 39:34
That seems like a very vicious cycle.
David Roman 39:37
These people are not stupid. They're not. It was Michael Shellenberger. I was telling you about this. He wrote a book called San Francisco. And it like he was his prescription for the whole drug problem in California. And yeah, he's in he's walking around doing these Twitter videos. If you look up his Twitter feed, you'll find the videos and he's interviewing these homeless folks and 99 Are some of them are just high all the time. And it's okay we're here because they use free food and a place to stay if we need it. And they give us paraphernalia. And sometimes they also give us some drugs and they give us money, whatever we need. So you know, they they've created this environment where they can just go there and hang out and get high all day long without having to worry about starving or anything else like that. And the guy says, Yeah, you take the fentanyl and then you use the method to wake you back up. Because otherwise you'll fall asleep. No wake up. So
Lucas Underwood 40:33
yeah, Sandra.
Candice Beuttenmuller 40:34
That's craziness.
David Roman 40:35
So rough existence. Yeah,
Candice Beuttenmuller 40:37
it is.
Lucas Underwood 40:37
What what did you want?
Candice Beuttenmuller 40:39
I just wanted to say hi, and next thing
Jesse Beuttenmuller 40:43
we know we're on the podcast.
David Roman 40:46
He was like talking it up. Like they've got something really important. They need to tell us. Why don't they just tell you like if it's not important to like, I don't really want
Candice Beuttenmuller 41:03
to tell you, this is what happened. But like, Okay, this can be good. We'll say hello. On Wednesday night, and he was like, we should talk. We should record I'm like, okay, yeah, let us know. We'll see what we can work out this weekend. Here you go. about drugs, drugs.
Lucas Underwood 41:32
ATMs being so
Candice Beuttenmuller 41:34
crazy shop owners.
David Roman 41:36
Everybody's gonna walk away from all these recordings. I don't want loaners
Candice Beuttenmuller 41:43
times.
Lucas Underwood 41:44
Oh, I just can't believe you don't have shop owner yet. I know. It's not expensive. It's very cheap. It's just
Candice Beuttenmuller 41:54
one more thing and with our loners well, and then we didn't even get to that part. Two motors blown and lowered loners last year to one was in what is it a 9202 Mazda? Yeah, and oh two Mazda Tribute, which is just an escape. And then 99 Buick LeSabre that we had picked up as a loaner. And both
David Roman 42:15
of you have to run those on an oil completely and then drive 30 miles to get them to lock up.
Jesse Beuttenmuller 42:23
Yes, we ran it without all for 30 Miles
David Roman 42:27
31 When he quits over 31 It's a car. Yeah, what happened?
Jesse Beuttenmuller 42:31
I drove it to Oklahoma. Yeah, we got it because our customers complaining about having a diesel truck as a loaner. Because it doesn't get good gas mileage. Well, I don't get my gas mileage at all because it's a
Lucas Underwood 42:42
diesel. You need to know something about diesel owners. I have got a diesel golf. There is nothing you can tell people that will make them stop putting gas. You can't there's nothing you can do. And these people are like but it's a car. I know you hear how traveled I just thought it needed its valves adjusted.
Lucas Underwood 43:11
But yeah, he did. Maybe it's out Oh, yeah. Let's vote by noon drive it three miles and it's locked up. Tonight Yeah,
Candice Beuttenmuller 43:21
he drove it all the way to Oklahoma. And back, which is a four hour drive one way and in the loaner because we had to go to a funeral. And 80
Jesse Beuttenmuller 43:31
miles. Yeah. drove back. You were driving? Yeah. drove back. So no, no. loaned it to a customer. The lit up with fuel, parked it, loaned it to a customer the next day, took it to work drove fine. Kevin back, made it on the off ramp on ramp and
Candice Beuttenmuller 43:47
36 miles to Hayes drove it 36 miles to Hayes to work through the block Kevin home. And he said I was coming up the onramp Oh, oh, yeah. He must have had it like hammered. I don't know. Yeah,
David Roman 43:59
he first gear drive now one. Wow. Pagan 6000 and redlines. Like with the 700 rpms.
Candice Beuttenmuller 44:13
Yeah, but yeah, we there's a couple of tow companies there and in volcania. And so we call both of them said, hey, who can get there the fastest. And one of them said I'll, I'll leave right now. And I said, Okay, and so he got up and he said when he saw him he goes oh yeah, he goes he made it about halfway up the on ramp before there was just this trail of oil behind him
David Roman 44:34
that was driving there's no way there's no it's a three.
Candice Beuttenmuller 44:39
I don't know because he's he's driven lots of our vehicles. Like we've never had an issue with the entire and I'm really old
David Roman 44:45
and like didn't realize what you're saying or
Candice Beuttenmuller 44:48
he's not at all. I wouldn't think so. Yeah. But yeah, I just maybe a
David Roman 44:53
rough 16
Lucas Underwood 44:55
kind of like your father in law. Yeah,
David Roman 44:57
it's not he's telling he tells me all the Davis about the age the mileage
Lucas Underwood 45:04
Martin but yeah.
Candice Beuttenmuller 45:07
Oh my goodness.
David Roman 45:10
I don't know. Because you guys are freaking me out. I've got two three eights in my fleet. Yeah, I need those suckers last Yeah, I don't want to put any money. No, it was just money. You got
Candice Beuttenmuller 45:20
all of it? No, no, I do not, gosh, that's too funny.
Lucas Underwood 45:25
It reminds me of this client, I had one time, and a super nice guy, but, but he had this baller. And and it was the first time we'd ever seen their car. And he comes in. And he says, hey, the car won't start. You know, if occasionally you can get it to run, but But it won't go. And so I looked at it, and I needed a throttle body. And I said, now here's the thing. I'm happy to fix the throttle body for you. No problem, we'll take care of that. But we all need to be on the same page. This whole week is major, we need to deal with this. He said, Look, as this car has been leaking, all yours. It's not anything to worry about, you're fine. And I said I understand the app. But like to take on a test drive, I'm probably going to have to put five quarts oil in this car. Like it's leaking. And he said, it's never leaked like that before. It's not leaking that bad. It'll be fine. And I said, here's a picture of me pulling it into the bay. And here's the trailer on the ground underneath it. He said, I works on don't try and tell me something I don't need. It's never looked like that before. And I said, I'm telling you, it's leaking like that now. And he said, We'll take it to my home shop and Raleigh. I'll get them to look at it. And and I really appreciate you let me know, but I don't want to do anything with it. He said they just looked at it. And they said it's not a problem. Okay. So fill it up with all put a note on the the repair order. Car has a massive oil leak. Please make sure that you keep it full of all. We don't recommend driving it, blah, blah, blah. And so this was on a Friday afternoon, they picked the car up, I come back Monday and the car sitting in my life. And I'm like, huh, so go out to the car and hit the key. Yeah, look underneath, and there's all under the hood and there's Ola. And he calls me and he said, hey, something's up with that throttle body you put on? Oh, no. He said the word. I said that's not where it is. He said, I know. He said In fact, I had it towed all the way back from Raleigh to you. And I said what he said, Yeah, he said she was about 10 miles from Raleigh. He said she said the little teapot light came on. And it said to pull over and she just kept driving. She wanted to make sure she got home. And he said, I'll be honest with you. He said I had it towed back. So you can put a motor in it for my stupidity for me to say sorry. And I said, Could you please tow it back to put a motor in that car? And they drove it for another 15 20,000 Miles ended up buying the car? right car for $500 Sold it for 2500 on the motor? Yeah, it worked out good. Yeah.
Candice Beuttenmuller 48:13
Wow.
Lucas Underwood 48:15
So where do Qantas and Jesse go from here?
David Roman 48:21
That says, I don't have anything else to talk about. Phrase. Okay.
Candice Beuttenmuller 48:26
Good. Cuz Candice has class. So
David Roman 48:31
do these things for the classes? Yeah.
Candice Beuttenmuller 48:33
No. I you he doesn't come for the classes because they go to classrooms
David Roman 48:44
to hang out. Food boys here. I do too. You know, what's the food's bad and Makini? No, no,
Candice Beuttenmuller 48:51
no, we just prefer It's just different. We don't have you know, the kind of places that you have here. We don't have a restaurant or a barbecue restaurant. You know? Really? Yeah. No, we've got
Jesse Beuttenmuller 49:01
you don't have Dairy Queen. Yeah. Subway and McDonald's. And then two restaurants. A Mexican food restaurant. And a steakhouse. Yeah.
David Roman 49:10
No Chinese place. No, no, not anymore.
Candice Beuttenmuller 49:12
I used to be. There used to be when I was in high school there. There was a Chinese place there. Yeah, yeah. But no, we don't you know, just come hang out. And that's what he comes for. I tell people all the time. This is my eight hours a day in a classroom. Yes. What? What questions did you say? Sign me up. I took and understanding your p&l class yesterday this morning. I took a tech efficiency class. I was supposed to take a marketing class this afternoon but I will be late so I won't go in until after break because I don't like interrupting people it drives me bananas. So okay, so you guys, obviously I've got a cough and it's I've got sinuses and it's just not fun.
David Roman 49:54
We're all sick. No
Candice Beuttenmuller 49:58
not at all. nutrients. So on Thursday morning, I was supposed to take an interview in class, and I couldn't stop coughing. And I literally laughed because I couldn't stop coughing and I felt like I was being a distraction. One of the other shop owners that I know was in there, and she goes, I didn't even hear you once. And I was like, Are you kidding me? Like, both the people on either side of me asked me if I was okay. And I was done. I was like, I'm getting my crap. And I'm getting out. And so I went and pounded in the hotel room, I was so mad because I had to miss my class. And I wanted to take because I couldn't stop coughing. And Thursday afternoon, I powered through and I got it under control, took some medicine that morning and got it taken care of. And but I sat in the back along the edge so that if I started coughing, because I sit up front, I want to be up front, I want to be able to hear and see and all that crap. And so I sat in the back and I sat on the edge, the amount of people that go in and out of classes constantly for no reason other than to go in and out of classes. Like if you're gonna go in and out that many times, like I understand emergencies happen. And I'm not talking about that, like I'm talking about the people that sit up front, in the middle, and then walk behind all these people five and six times before the first break, go to break and then come back and do the same thing after up like why are you here? Just stay outside.
David Roman 51:11
I kind of get up. I usually sit in the back for a reason. I can't
Lucas Underwood 51:19
Yeah, I have not seen you in a class in like five years.
Candice Beuttenmuller 51:24
He taught a class. He was going to class. He taught a class. Yeah.
David Roman 51:29
I sat through I think the last class like I sat all the way through was was a part Melis class.
Lucas Underwood 51:34
Yeah. I remember that. The p&l. It was here. One,
David Roman 51:38
maybe? Yeah, I think it was a vision. I think that was the last last class I could just, I sat all the way through. I can't, I just can't do it.
Lucas Underwood 51:48
So David interviewed my new service advisors like he went through the whole list of service advisors. He is way better at interviewing people.
David Roman 51:57
He says that, but he the guy hasn't started yet. So if he doesn't show up on Monday,
Candice Beuttenmuller 52:03
or he makes it till noon,
David Roman 52:05
make your past noon.
Lucas Underwood 52:08
Show, man just you show up.
David Roman 52:11
It's gonna show up a half hour late. Did you send him like Shopware stuff? So he can like play with Shopware? Okay,
Lucas Underwood 52:18
I'm miles ahead of you.
David Roman 52:21
I was hoping I kept forgetting to tell you like, Hey, let them log in and let them watch the training videos. That was that was a good. It was a green flag for me. Because he in during the interview is like, Yeah, I've been playing around with Trump where it looks really cool software. This was just after a kind of conversation with Lucas that hey, this might work out. So he decided on his own to log in the shopper and play around with it. Awesome. And see how it went? Yeah,
Lucas Underwood 52:47
yeah. And it was crazy. Because David came back and he like laid out. There were three or four people that he interviewed, right? And he came back and he's like, Okay, here's your options. Three was three. Yeah, here's your options. And here's what this one will be. Here's what this one will be. And here's what this one will be over. Like, how in the hell did you figure that out? He's like, Well, they're each a different kind of person. And I'm like, man, go to hell. I'm just like, like, you know, can you be a service advisor? Well, I mean, I've been working at McDonald's. So yeah, cool. You're hired. Right? Like, that's how I roll and David's like, that's what,
David Roman 53:26
what's the same cast case? Cast? Cast? Cast? That's what we did with poor Ethan. Yeah. You go to college? Yeah. Military. Hmm. Great. Run the store and I'll see you later. Okay. He'll be he'll be great. I think I will be great.
Lucas Underwood 53:43
It'll be fine. Don't worry about
David Roman 53:48
it did not work out. Well. did. I guess in the end, it did work out. But it was not working out. Well,
Lucas Underwood 53:53
yeah. Whatever you do, don't call me. I can hear cast saying it now. Whatever you do, don't screw up. And don't call me. Leave me alone.
Candice Beuttenmuller 54:04
He go, that's a way to do that. Right. It
Lucas Underwood 54:06
is it's very effective.
David Roman 54:09
Some some shop owners do it. They just they get enamored with people who were just talking about that. The amount of shops, shop owners that are complaining about oh, so and so oversold themselves? Yeah. No, they didn't. You heard what you wanted to hear. And you were enamored and you're like, oh, this person is gonna be great. He's in a tech. Did he say he wasn't a tech? Well, you know, kinda sorta, he said he could use lab scope that's on a tech. Okay. Sure.
Candice Beuttenmuller 54:39
In my class that I took, yesterday afternoon, the presenter was talking about he owned a shop, and he still owns the shop, but he's not there day to day to day. He still goes in and does stuff but he's not there. And him and his brother ran the shop. And they interviewed a guy and they took the guy and his wife out to dinner. And himself his wife and his brother. Were at the interview. It went really, really well. And then, as they were leaving the restaurant, he said, you saw that car, you know that you just know, the kids got to doughnuts on it. And he said in the in the back was just like, full of trash. And he said, and we were like, oh, and we kept walking. And the tech in his wife got in that car.
Lucas Underwood 55:20
Yeah. All right. It's like, he was like, we were
Candice Beuttenmuller 55:23
committed. Like, we were gonna hire this guy. He was gonna be great. It was attacked. It was attack.
David Roman 55:27
Oh, I totally hire that guy. Rolling around to doughnuts. Yeah, yeah, he's he's got that thing. Bubble gum together. baling wire. So that yeah, that's the kind of tie that's like a run. Would you drive that thing? You know, two states over hill. Yeah. This guy? Well, yeah. No, thank
Candice Beuttenmuller 55:46
you. That was really, ya know,
Lucas Underwood 55:48
he kind of shows
David Roman 55:50
whoever whoever told it on this. If they if they are hiring as a service advisor and the service advisors rolling around with it with trash is filled up in the back and stuff like that. Okay. Hey, you're, like terribly disorganized. Yeah. Yeah.
Candice Beuttenmuller 56:09
Oh, mine. Sorry. I thought I had it off and on always on silent.
David Roman 56:13
Why we can't have nice things.
Lucas Underwood 56:15
She's not nearly as bad as Scott Bulava.
David Roman 56:19
Anyway, service advisor, and you're like, hey, I need you to stay organized. And this, that and the other. And you go out to their car, and it's a disaster area. It's like, okay, this person doesn't keep their life organized. They're not going to come to work organized. That's not going to be a thing. But a tech. No, no, no, no, that's not my that might judge of is like, Oh, I drive this 98 Corolla on to doughnuts. And yeah, it's a little it's got a little exhaust leak and stuff. I mean, you asked me was like, How far would you drive that thing? Wherever I need to go? Alright, tech for me. It'd be great. You. Really? Yeah.
Lucas Underwood 57:04
Have you ever watched the movie the solvency? That's probably a good thing. It's a it's the end of it. Right? Well, maybe it's not at the end of it. There's just a little fella. And he is a arms dealer. Okay, and he's got a table full of guns. And he goes from gun to gun to gun explaining. And he like a Derringer. It's really just for the concealment. And it's the look. And it's the name of the gun and and you know, and the nine millimeter it's a Taurus, it's not reliable, but it's $250 you're gonna get what you're gonna get. And he goes through each, each pistol that's on the table. That is David, when it comes to hiring people. Like David, David lays these people out, he's like, so this guy, what you're going to get with this guy is he's going to be super loyal, he's going to be super, super bought into your process, he's going to, he's going to make sure that that your clients are taken care of. Now, this guy, on the other hand, he doesn't care about your clients, he doesn't care about you, he doesn't care about your business. As a matter of fact, he could care less about anything at all, except for getting his damn paycheck. Now he's going to sell $120,000 worth of service and he will say whatever it takes to make sure that happens. Now this guy, on the other hand, he's gonna start a bunch of shit. Maybe not. So at the end of this, I'm like, well, either David only likes one person on this list. And just once, or this one person.
David Roman 58:31
I liked him I liked Well, that's why That's why I told you that. I liked them the most though. They were all very nice. It was like that guy. That was I had a meeting lunch with a guy, district manager for a big part store. And this guy was a highly regarded part store or district manager, highly regarded. And he he's talking about, you know, hiring and this that near the, you know, we're just talking business. And he tells me he's like, yeah, when I'm when I'm interviewing for a store manager. You know, we have a whole conversation, but I make sure to know what car they pulled up in. And then, at some point during the interview, he excuses himself and he goes out, and he takes a look at the inside of that person's car. And he wants to know How neat clean and organized that car is. And he says if that car is trashed, no chance in hell, I'm hiring. Now I am sitting here listening to this as a wildly successful store manager. At this point, the only reason why I'm sitting there one level down from these Yahoo's. As you know in the lunch there is because at this point there I'm not even running my store. I'm helping run through your four other stores and helping the store managers get out of their own way so they can successfully run stores. These are multimillion dollar stores that I'm operating here with 20 plus employees, lots of moving parts, millions and inventory and all that stuff there. And it's easy for me. And he's, and I'm listening to that going. What the hell are you even saying? Of course, I didn't say anything because you know, I'm like, This guy's murder. If he had looked at my vehicle, I'm rolling in this like, mid 90s Geo Metro. There are vise grips. Forehand vise grips, though door handles are broken off at the Geo Metro, that's what they do. So I had just clipped on vise grips from the parts store, you know, and you just pulled out and then shove the door and the door would open. Yeah, that's how you got in and out of the Geo Metro is no AC, and the entire my seat, back seat, packed with papers, training material books, junk that you had collected, you know, get done with a training class and go whoop, into the back seat it goes. And then all of the papers that they all the handouts and stuff like that, that's where it went to. And then you know, a little bit of fast food like bags and stuff like napkins everywhere, utensils, whatever. Some cups it just completely packed full. And I'm like, Are you seriously judging a person off that like how well clean organized our cars? Maybe this person keeps her stores nice clean and organized, which I did. And the cars trashed? Who cares the flipping cart now I'm not saying food. Like this roaches in your car. We got a problem. Oh, the
Lucas Underwood 1:01:46
TV story of
Jesse Beuttenmuller 1:01:49
bad cats.
Jesse Beuttenmuller 1:01:50
Just it's got a dead cat story.
Jesse Beuttenmuller 1:01:52
Oh yeah, we had one come in with with food wrappers up to the headrest in the backseat. And this is July. And there's a Midwestern thing dead cat on top of all these food wrappers. I was gagging on the
David Roman 1:02:08
way open the door and you're like, is that for you? Like popish? No, no, it
Jesse Beuttenmuller 1:02:13
was a cat. It was a I mean a dead cat.
Candice Beuttenmuller 1:02:15
It was like you could smell it an orange tabby cat?
Jesse Beuttenmuller 1:02:18
Yeah, it was orange tabby cat poo. And I was hanging my head out the window gag in the hallway into the shop.
Lucas Underwood 1:02:25
Oh my god. Hey,
Candice Beuttenmuller 1:02:26
are you screaming at me? Because
David Roman 1:02:28
I would have called the customer. Did you lose a dead cat in your car? Oh, yeah, that's little tabby. She died a few years ago. What? Yeah, and that's how it was get this car. And then
Jesse Beuttenmuller 1:02:39
she's like, we just got a brand new scanner and she's like, Oh, I just had a bunch of work done at another shop and it didn't get fixed right and now it won't work well you hook it up to the computer and see what's wrong with now ours is broken.
Candice Beuttenmuller 1:02:53
He did he was like No ours is broken. We did
Jesse Beuttenmuller 1:02:56
schedule that lady again. Never did. What did we
Candice Beuttenmuller 1:02:59
even do like a tire repair. So oil change and oil change?
Lucas Underwood 1:03:02
I had a I had a the story that I tell with the brake cleaner in the car catches on fire and all my employees run out. Right? This lady comes in and and I had a client and he said hey, there's a lady doing the census. I feel bad for you fix your car and I'll pay you. Yeah. And so the car comes in. And it's nasty. I mean it's next level nasty. There's litter boxes in the backseat now thankfully she's taking the cats out and she's put them somewhere else. And but there's litter boxes in the backseat where and they have two separate litter boxes not one but she's got two cats and the two cats live in the car with her and she travels and and so I pull the car in and and I'm looking for a vacuum leak at the time that I just started I didn't have a smoke machine. And I'm like spraying bright clean around the intake trying to find the vacuum leak and I did find the vacuum leak but I also found like all at the exact same time I found a sparkly after I've sprayed the hole into the vacuum leak and the brake leak sparkly. Oh no. And so I hit it and it goes right so my employees like I'm like hand me a fire extinguisher they run out the door
David Roman 1:04:23
knock you over on the way
Lucas Underwood 1:04:27
and so I'm like getting a fire extinguisher I go put it out of those employees that with you know, and so they didn't come back right and so I'm like, you know I'm messing with this car and I deal with everything I got to deal with put the fire out fix a couple wires that got burned fix intake leak, put a set of plug wires on it all this stuff they asked me do it. I mean the the floorboard in this car was sticky, right? It was like gooey, and I kept laying down like working on the car and listen, just listen. Just listen. So I'm like laying down I'm not met this woman they dropped it off after hours. And I'm like laying down like this and I'm hoping the dongle up and I'm doing this then it's time it wasn't dongle it was it was work. And I can't remember what it was, I think the parking lights won't work. And so I was gonna put a fuse and lay down on the floor, pop the fuse in there, get the car fixed. And so she comes to pick it up. And she said, Hey, there's a light on, can you come out and take a look at it right? Then she's picked the car up, she's out my car, out down. And shoot. I've never been so sick in my life. This a woman goes. starts like coffin and like, he's in the floorboard. And I realized that pole was stuck to the floor
Lucas Underwood 1:05:54
and she's just like dropping it in the floor and I've been rolling around.
David Roman 1:05:58
I'll never forget here's all crunchy
Lucas Underwood 1:06:04
out of my head oh my
Lucas Underwood 1:06:12
god post these pictures, these hoarders learn my lesson. I did I had sticky. You know, my little cousin worked for me, Jacob, you know, when we always call for depot? You remember the story about 45? No. So my my little cousin Jacob got to think you met Jacob at one point. Jacob. He had worked for us not worked for us. And we get in these arguments. And, and and we're still close. But like he, he pissed me off and I tell him to go to hell. And
Candice Beuttenmuller 1:06:51
I can't imagine come back a few weeks later.
Lucas Underwood 1:06:53
And I'd give him a job back. Well, after a couple months, the shop had really grown and he needed something he got fired. And he needed something like cool. Come back work with when he worked for me before we didn't have uniforms. So he orders uniforms. And the uniform guy comes up to me and he says, Are you sure? And I said I'm not sure. I don't know if he said one of your employees just ordered 4044 pants. And he said I have never seen a pair of 4044 pants. He said, I don't think he's that tall. He's like, 4044 Those pants are gonna. Yeah, I said, Let's go ASCII. And this kid was gonna argue with me to the death that he wore 4040 fours. And he's like, No, I do, don't you? Don't you question what size pants I wear. And I'm like, it's gonna be $600 Extra to order these pants because it's like a really weird size. He's like, I am positive. Don't argue with me about what size pants I wear. I know what size pants I wear. And so we've got a picture of him holding these 44 fours and they're like, Oh my god. So when Jacob worked for me, we were working on these these porta John pumper trucks. And Jacob has this like long brown hair. We're working on these ports on trucks. I walk out there and I'm like, Janko? He's like, Well, I was like, Why didn't you tell me it was leaking? He says just clean water. I'm like, Jacob. The ball was leaking. He said, I know. He said it's just clean water. It's just blue water. I'm like Jacob, it's blue and clean. And he's like, No, he's like, they put the blue water in before they pump it into the Porta Johns. I'm like, no, they go to the Porta Johns. They take a little squirter thing. They pumped the blue stuff in. And then they put the water in the Porta Johns on top of the blue stuff and it makes it smell better. He's like, whatever. And so he's been laying down on the ground and he's got this stuff in his hair. He's got little chunks. And I say Jacob, you take your ass home and you take a shower. Get that out of your head. That boy comes to work the next morning with blue water and toilet paper and
Candice Beuttenmuller 1:09:05
oh my god, I don't understand how some people live. Like hey, ties your shoes. He tells you to breathe in and out. Like I must be telling you
Lucas Underwood 1:09:17
David keeps telling me to stop breathing. I'm like
Candice Beuttenmuller 1:09:24
oh, awful. Thanks. You're welcome. Thank you guys.