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This Dental Specific Podcast is dedicated to the Dental "Entrepreneur" Michael Dinsio, Founder of Next Level Consultants, delivers #TRUTH when starting up a dental practice. From the very first step to getting the keys of a dental practice, Michael shares his raw & unscripted playbook with you. Not only does this podcast provide you with "What To Do" but more importantly "What Not To Do". With over over 15 years of experience & over 150 past clients, Michael delivers an educational and informative program in a real and genuine way. Start w/ Episode 01 - as we go through a STEP by STEP process.
Michael Dinsio 0:09
All right, guys, what's going on? Welcome back to another episode of startup unscripted. My name is Mike den CO, one of the owners over at next level consultants. Today, I have a raspy voice, you probably can't even recognize me, but I'm dealing with some crap. And we're just going to work through it. But it's extract. I don't know if that's the word. But it's it's activated with with being high intense microphone. So this is weird, Richard, but I'm going to introduce a friend and a new partnership to us. Today is all about phones. I know phones super exciting and sexy. And But ironically, man, they're pretty important because you're doing a start up, and you gotta get phones set up. And you got to get people to call them. And there's a little bit more than just, hey, let's set up a Google phone number. It's, it's a little bit more and more important than that. So we're going to deep dive into phones and today I'm interviewing a director of sales and business development over a mango you guys call yourselves mango communication. His name's Richard May. And we're gonna break down all kinds of fun stuff with phone Say what's up, man? Thanks for joining us.
Richard May 2:00
Say what's up? Michael Knight. The raspy voice thing is I think it's going around. I think everybody's got picked up something like from the holidays. You just You got it. Did you have I think every everybody got something? I mean, it's just it's the season. Right? You know, it's what happened?
Michael Dinsio 2:19
I think it's a little extra. There's a lot of conspiracy theorists out there on how all this stuff's going on with the COVID and three years or four years ago, and we all don't have immunity. Dude, stay off. Stay off those those chats people because it's a dark, dark place.
Richard May 2:39
I mean, it's fun to go down some rabbit holes. But yeah, I just sell phones, like I have a simple man. Like I just we just sell phones. It's not. It's not much more complicated than that. So nothing
Michael Dinsio 2:51
crazy about that. No, I love it. Simplicity, simplicity is bliss. But dude, give us kind of like a rundown, like. So now let me let me set this up next level just set up a partnership with you guys. So now we have better pricing, more advantages and benefits that you can get by being affiliated with next level. So our clients have this. We're even offering this to our our podcast listeners. So folks, I see whether or not you are a client of next level. But you are a fan a subscriber to this program, you do have this available. But if you just call Richard straight up, and don't put next level in there, or don't put in the StartUp podcast, you will not get that deal. That's a fact. So make sure if you do reach out, RICHARD MAY knows about the program that he offered us. But anyways, enough about all that, but there is a sweet deal there. Richard, tell us what, why did the next level choose mango as one of their preferred if not the preferred phone services?
Richard May 4:03
I mean, why you decided to go I guess it's just like your, your personal preference, you know, you just like us, you know, after we talked a few times, right? I
Michael Dinsio 4:12
actually don't like you guys, but I liked the company.
Richard May 4:17
I mean, I the thing that we're trying to do, there's look, there's there's hundreds of phone providers in the country that you could use to to manage your phone calls in the dental practice, right. But I don't think that there's hundreds of phone companies that are trying to actually help out dentists that are actually trying to be a vendor in the phone space like in the dental space, like what what mango is trying to do. Right. So, you know, Mango has some origins of being kind of this. This This company has started out before it was a phone company. It was it was an ISP now we're an Internet service provider and The guy who was who invented it just quick background he he did not like any of his phone partners in the VoIP space. He thought they were all like way too techie way too complicated way too difficult to work with. And they can't they complicated. The the phone call they complicated the phones. And he was like, I feel like I can do this better than than anyone else. Have you ever felt that way? Like, you know, what I think I do is better myself than like the people that are out there trying to tell me that I should do it this way.
Michael Dinsio 5:29
That's how next level was born? Brother I absolutely, yes. Yeah.
Richard May 5:35
And so he built out his own phone system, Mango voice and he came up with the name mango, because he was like, why can't it just be simple? Why can't you just have a fun, easy, relaxed name, instead of all these super technical, complicated, you know, voice providers that are not fun or not excited? Because I mean, let's face it, we're talking about phones. It's not, you know, you don't go home excited about this all the time. But to your point, you said earlier, you got to have them, you have to have phones, you need to have phones, and it's one of those products you take for granted. And, and, and everything is fine until you have a problem with your phones. And then you realize how much it is like just an artery that's pumping life to your to your practice when you have phone problems. Right. So yeah, yeah, it's one of those things where like, Yeah, you don't think about it twice until it doesn't work. And then you realize how, how vital phones are to your actual practice, right? Totally,
Michael Dinsio 6:37
totally. Yeah. Especially for a startup. Because let's be honest, like, the startup is all about like the project and building it and banking, it in the marketing and you do all these things. credentialing. And you're trying to get people to call your phone. So it's, it's pretty important. Yeah. Yeah, I
Richard May 7:01
mean, and then you put all you invested this, I mean, from my understanding is when a doctor decides he's going to build a start up. He's basically raising a new child, and he's basically giving his entire life to that, that baby, right. 100%. And imagine doing all that work, like you said, the loans and the build out and the construction and getting the right colors, and the right marketing, and you've done all this work, and then you your phones don't work. After you've done all of that. I mean, I can't I can't think of well, we're scenario, right.
Michael Dinsio 7:35
I mean, that's not the value, though, like, right, so getting a phone number to work that's not really value. So let's get into some of that, like you talked about the owner to kind of under complicating the process. So what's that mean? And let's make this a little bit more tangible to the audience.
Richard May 7:55
Yeah, so I mean, if you're a startup, first of all, you need a phone number, right? Like you can't you can't run your business without a business number. And right now, like, I would, I would imagine most doctors that are thinking of starting a practice, don't even know what that means, like, how do I go about getting a phone number? What do I get it from? Like, what number do I pay? And yeah, does it cost money, though, to have to pay for it? I bet there's all these questions that people don't even haven't even considered. Right. And, you know, they come to find out, it does cost money. Maybe you don't get the number that you want. Can I even get a phone number in my same area code? Yeah. What was actually going to cost me some mango, like, because we're the phone company. We've thought of all this, right? So let's say you're a startup, you want to you want to move forward to build out your practice, we'll get you a phone number for free. So you don't have to pay for it. And that way, you can start listing it for advertising purposes or for credentialing. Right, which I know that's a huge part. You you help practices take care of right, the credentialing piece. Oh, man, right. Yes.
Michael Dinsio 9:04
Yes. And actually, that that's a good place to like, not pause but like stress. So when the when do you get the phone number? And the answer is, as soon as you start considering credentialing and and we start, we try to get our clients start the process of credentialing right when they sign the lease, because that's when you have an address. You typically can get your website domain, even though you don't have a website yet. You're getting all these things and phone is a really big piece of that. So yeah, sign the lease, get a phone number, but who wants to pay for a phone? When you're five, six months down the road of opening? Well, Mango gets you the phone number for free. That's awesome. So yeah,
Richard May 9:53
get you the phone number for free. And we'll activate your service for free So we've run into this a lot where a lot of practices will, they'll get all the way up to their opening date. And they don't even have phones in the practice yet. And they have a number of physical, they don't have physical phones, they're not even in the practice yet. And they're like, oh, shoot, like, what do I think what do I do now. So imagine being able to just five months before you open, get that number for free, so you can get your credentialing done, you can start advertising that number. And you can set up your call flow, like prior to opening. So you can even send and receive calls, you can train your staff on, on, on on new patient calls, you can start to get metrics on you know, is your business number operational, is it working, you can familiarize yourself with mangoes product, prior to actually, you know, opening, because so many of these dentists they open and then they're like, We don't know anything about our phones and how they work and how to check our voicemails and how to respond to text messages. And they were empowering dental practices and startups especially to to check all those boxes prior to opening. So when you do Oh, you do you do have patients coming in, you're ready. You know, I mean, you as a coach, and as consultant, I'm sure you go over this as so many other areas. But just one less thing you don't have to stress about is having your phones your your call tree, your entire phone setup in place ready to go. And
Michael Dinsio 11:25
I will, and I will I will add to that sorry, I don't want to go ahead break your your your groove here. You know, there is so much that goes into startup, so many timelines so many things. credentialing is kind of like that first painful point for the for the actual phone number. And the the other thing is, you already mentioned it was with all the marketing. So imagine you're a resident, and you're driving to work. And three months before you open you've the dentist you audience, you have a banner sign and it says the best dentist in town opening soon, with no phone number yet. Or you could have a phone number. But again, if you put that phone number on it, you are going to have you got to have voicemail and you got to be able to handle that. But still, the point is at some point, whether that's three months, two months, one month, you you want to start taking those calls, because that's like free advertising that banner sign, you're gonna do Instagram, you're gonna do websites, you're gonna probably go to like, some community events and stuff where you have a booth. So having a number to call to start booking your schedule before you even open is huge. And it's something that next level shoots for, for our clients. But anyway, sorry, again, how important to have a number and to not be charged for it until you open. That's cool. Yeah,
Richard May 13:02
I mean, I understand that. Like, I'm like, I'm not a dentist, but I understand that dentistry is a craft, right. I mean, these these dentists are artists, they're their medical professionals. But I doubt that a lot of this stuff is taught in like dentists in dental school. Right? I don't know, it's not that that any of this stuff is gone over. And so it's I know, it's something they don't consider. And like going back to like our core value of keeping it simple, we want to make this as simple for them as possible like to eliminate just another thing of stress they don't have to worry about so we tried to take it a step further. And instead of just giving you the number for free in the service for free, like we'll provide the actual physical phones for FREE when you sign up with mango. And these are these are nice phones. These are like the newest phones and we're not talking we're not we're testing our physical devices were exactly right. Because despite where the world may or may not be going 98% of our dental practices last year still bought physical phones. They still wanted physical phones so you can talk about we do have a web phone, we do have our mobile app which you can use which is great which we can talk about that later but at the end the day you want. You want stations still in your in your in your in your office, you want places where you can Okay What phone do we have? We need someone at their desk able to answer a physical phone, it still makes the most sense to have a phone where you can see numbers have your caller ID and everything they're set up. And we provide those devices free and and these these devices cost $190 If you were to go on Amazon or somewhere else and try to buy them and I know that one thing that stuck physical like I know that startups are already concerned about cash and where they can allocate funds. I mean if you if you're a startup and you need three to five phones, you're you're gonna save $400 just by going with mango just right there on the hardware and this is this is a this is the best phones on the market. This isn't some cheap thing that we're giving people this is as good as a VoIP phone product as you can get.
Michael Dinsio 15:05
And I, I actually, I mean such a, it's such a big value, you went right to the value there. The other day, I did want to touch on this, that the app that you guys helped them set up to get the calls is a huge piece. Because again, I want you guys, the audience, maybe you're in the middle of a startup, whatever, I want you to put yourself in the in the place of someone that's going through the construction process, you've got the studs up, you're getting the drywall, you're doing the plumbing, you're doing all the things that really you don't get computers and actual hardware, computers, cameras, music, phones, all the things the dental equipment installed until after the dust literally settles drywall dust. Right, and so and so essentially, we are less than a month out from opening, opening your doors for business. And you don't even have a computer yet, which means you don't have a phone. And so again, let's rewind, these guys are going to give you an app on your phone, your cell phone, sorry, cell phone to take calls before you're even open. That's it. So can we talk about that? Like taking calls before the physical calls? Yeah, yeah.
Richard May 16:34
No, I mean, I think I think you bring up a really good point. Because, you know, I'm thinking, hey, sign up for mango, you get your phone sent to you like, so, we've tried to think of as much of this as possible. So like, let's say you're five months out. And you sign up with mango. Like you don't need these physical phones yet. Right? You got your number for free. You got your service for free. We we've, you're able to take calls, receive calls, where do you take and receive those calls? There's two ways to do it. We give you a mobile app. And you can download the mobile app through the App Store. Whether you have an Android or an iPhone, they work great, both of them. And it's this is your
Michael Dinsio 17:14
Android is good. The Androids, the Apple ones that you're saying. Yeah, I used to I say that. I say that as a joke, because my whole team and if any of you are actually listening as far as my team goes, they laugh because I was the only guy that was on Android. And they were all iPhone and and the day that and we got a group chat, right. And the day I switched over to Apple, everybody's clouds turned blue. And I literally had like a party about it. And I'm just like, oh my gosh, get over yourself. But like, it's a joke. So the app is just as good for both got it?
Richard May 17:52
Yeah, I mean, I know that there's like this weird. Like, I'm an iPhone guy. I like if text messages are coming to me and green. I just wonder who I who I'm associating myself with right at this point. But yeah, yeah, tell jokes is all jokes aside, right. Whether you have Android or or, or an iPhone, you can download the app from the App Store. And it this is your this is your business number separate from your personal number. You can send and receive text messages, you can see your voicemails, you can be transcribed the voicemails, you can see all of these things inside of the mobile app. And you can you can start taking business calls and run running your business from your from your phone now, right? Yeah, yeah, we have we have team members at mango, that that track this for you. So if you sign up with mango, you have all this free stuff. Now. You tell us when do you want your phones actually shipped. Because you said the build outs done there's dust, you got to get in there and clean it up. And you got to get your computers in place and all the other equipment that you have. You tell us when you want the physical phones shipped. And typically we recommend two weeks prior to your open date, ship the phones to you. And we call them plug and play. Meaning that you literally just they already provisioned like you don't have to do a whole lot of hard setup here. You take an Ethernet cable, you plug it into the wall and your phone is live. Right You're already ready to go. So we've taken we've taken all these extra steps that you might be like, Oh, I don't, this is intimidating. This technology. I don't know how this works. We're gonna take care of that for you. Right. So we have people that track when you're ready to open. They'll ship the phones out to you plug them in, they're ready to go. You can start running your business, right. So
Michael Dinsio 19:38
yeah, so so there is a portal online. Like if you're not on the phone phone, like a like a cell phone. There's like, there's like a website and you can see all of the phone calls. You can see all the missed calls. I found that some of our clients really enjoy seeing missed calls. You can can you listen to the call and listen to it. Yes. Yeah. So you can listen into who's converting who's not? Someone asks how much is a crown? They answer it terribly. It's a training opportunity. But you have all of that accessible to you before you even open is the point here, right? Yeah,
Richard May 20:16
yeah. So the online portal where you can go in your that's your login that's your that's your source of truth on your phones, right? You can see your if your your faxes live there your voicemails live there, your missed calls, your your answered calls, you can do answer rates. So you can see how many calls you're missing on it, you can look at it on an hourly rate at a daily rate at a weekly monthly rate. So you you can see, yeah, hey, we need more staffing at two o'clock, because that's when our highest call volume is. Or like I can't have taken lunches, I can't have people taking lunches at this time. Because that's when we're seeing the most traffic come through. So we can we can Well, maybe
Michael Dinsio 20:57
a lot, I'm gonna back off of that. I'm going to pivot on that. I love that point. Because we're big fans of third party phone services, we do not want to hire lots of people as startups, we want to keep our wages extremely low, very low. And, and so we're always big fans of hiring people for you know, as many as as few days as possible. But I we just interviewed reach, we have interviewed golden goose, which is another great company. So folks, check out those episodes about picking up phones, but you also. So that's cool seeing the activity, and then saying, Oh, I really need reach at these hours. So we don't miss a call or gold news, or whatever. Who is third party calling services. But then let me ask you this. Richard, do you know if golden goose or reach or a third party company is picking up the phones? Can you listen to them through manga and their and their performance? Yeah, so you know, as
Richard May 22:06
long as you're using mango is like your phone provider, we we set up remote, we set up what's called Remote extensions for companies like golden goose reach, and some of those other third party providers all the time, then, and they actually they actually love working with mango because of our response time and our, our easiness of use. So yeah, let's say let's say you decide to go with someone like reach your golden goose. And you have mango, and their third party phone at their third party employer. As your office is in Chicago, what's your, your golden goose employees in California? It won't matter. Like we will set up that extension and they can they'll answer the call and it'll be the person calling the patient will have no idea that they're speaking to someone in another state. Right.
Michael Dinsio 22:59
I love that. So can you have multiple extensions? Let's get really dorky because I usually have a third party, third party phone service picking up calls on Saturdays and stuff. And then I usually have a direct mailer who also is listening in and tracking calls. And let's just say there's another accompany I mean, how many extensions can you have off of your phones?
Richard May 23:24
Yeah. Unlimited. Right. So you can this is the beauty of VoIP and and VoIP on right, which is what we've really tried to do well, yes, you can set up as many extensions as you need. So you can set up call forwarding for these numbers. So if you want to forward these calls to your, your direct mailers that are listening on calls, or your your coaches like yourself, that is a good feedback, right? And, yeah, you want to listen to these calls. There's there's multiple ways you can we have what's called the easy to eavesdrop feature where like you can listen to calls live while they're happening. And they don't hear you breathing on the backside. Right? So if you want to be really if you Yeah, like just, you know, come in.
Michael Dinsio 24:10
And then you're like, oh, oh, by the way, someone's listening.
Richard May 24:14
You remember when you were younger, like at home and like I had siblings. So when I was calling my friends, and I'd be like, all of a sudden, your girl
Michael Dinsio 24:24
your girlfriend like I too am at 2am Yeah,
Richard May 24:28
I mean, everyone remembers this, right? Like, I remember asking a girl to prom. And I had to call her up on the phone. And I remember just being terribly my buddies came over to listen. Well, my brothers, I had older brothers that were all there. They're all around you. They just you're just given me the hardest time ever. You remember, it's funny because of course. Like, I don't have a direct way to reach her. So her dad answers right because, and he's like, Excuse me, sir. I'd like to talk to your daughter. What about
Michael Dinsio 24:59
it Yeah, yeah. And
Richard May 25:01
it's different now. Right? So, exactly. You don't you don't have to have people on the other line listening to your calls, right? This isn't like a landline system where you have rollover lines, or you have all the this is this is void. This this, the what you can do with this is actually really cool. I mean, I know like people don't get overly excited about phones when we talk about them. But when you get down into like, how in depth do you actually want to analyze your practice and what's happening inside of your practice, Mango can help you out in a lot of ways. We can get the call recording, so you can listen to live calls, you can send those calls to your coaches, consultants, third party answering services, direct mailers, and give you all that feedback and data that you could possibly all the other feedback and data you could possibly manage, that you would want to see, will provide that for you guys.
Michael Dinsio 25:48
That's I can't like I'm going to tell you, I'm going to tell the audience right now. Right now 90% of you won't do this, even though I want wants you to do this. I do have 10% of you clients, and I interviewed one of them a few weeks ago, Miss Chloe Merrick, she was on an episode with me and I interviewed her she just finished startups crushing guy, the guys, by the way. She would be she would be listening to every call, because she cares. And she tracks and she has wants data. And she's driven by the data. And so that that all matters and so like, it's these little things that I can't over over. I don't know what I'm trying to say over communicate how important it is. Because also, also guys, why listen to calls. Think about the 1000s of dollars, you've spent time and money on the marketing campaigns that you're putting together? And don't you want to track where all of these calls are coming from? And if the and by the way, don't just use sorry, Richard, I'm gonna go on a tangent here. But don't just use new patient forms. You send somebody a new patient form, they say Google, Google is not the answer. We actually laughing about that offline, Richard between your knee. So like when you give somebody a new patient form, and they write Google, you don't just take Google and put it in the PMs, the practice manager software, that's not the answer. You ask the patient. Hey, you said Google, tell me a little bit more about that. And then Oh, I saw a postcard. And then I Googled you. Oh, so it's the postcard. Like, on these calls, you can pick stuff up like that, so that you have better data, which drives your marketing strategy, which drives your ROI, which drives everything. So just as little as being able to listen to calls tracking it listening to it is huge. So awesome. Sorry, I'm done.
Richard May 27:57
No, I, I think you bring up a really good point, which reminds me of like, what's I believe in this philosophy of keeping the main thing, the main thing, and all the other things will take care of themselves. If you if you keep the main thing, the main thing. And when it comes to the phones, the main things are you You got to have good call quality. It's got it's got to be functional. It has to be with VoIP, it has to be up, right, we call we refer to what's called uptime. And I one thing that's different from us and other most of these phone companies that are out there don't have a public status page where they'll display their uptime, because they go down all the time. And they don't want people to see that. So they're not transparent mango has a public status page. It's status dot Mango voice.com. You can go to that page anytime. And you can see our live uptime. And when if we ever had outages or if we ever had downtime, and we'll we'll own our mistakes, right, but you'll see like we're up 99.9% of the time. If we
Michael Dinsio 28:58
don't Wow, what's the average? What's the industry average?
Richard May 29:00
Okay, you're talking closer to 70%? Is the average why? Because you're saying
Michael Dinsio 29:07
is that voice in general is that
Richard May 29:09
that's that's VoIP, like and the reason for that is because most people are not monitoring their data centers. They're not monitoring their servers, mangoes putting a ton like I can I can personally vouch because I'm on the sales side, Mango has put their dollars in in the product and customer support side
Michael Dinsio 29:26
first. So you're underpaid, Richard is that you're saying? Well,
Richard May 29:29
this is my this is my this is my opportunity for my boss to hear that I know where the dollars are going and they're not coming my way. Right? But
Michael Dinsio 29:38
yeah, well, you're not as valuable if you're at a 99% it sells it sells itself so
Richard May 29:43
it sells itself. I just get what I will say from a sales perspective. It is nice to be able to say that and not feel like I'm lying to you or I'm trying to cheat you because trying to find you. Yeah,
Michael Dinsio 29:56
I love this conversation about downtime because I think we should, I think we should educate the audience on the definition of VoIP. Because you hear that a lot. I actually don't even know what it stands for. And I think I'm spelling it right on the screen.
Richard May 30:18
Right. You nailed it. It's was, yeah, go ahead. Well,
Michael Dinsio 30:23
I'll add to this that actually go ahead. And then I gotta follow up. So what's this? What's this mean? VoIP Voice
Richard May 30:30
over Internet Protocol. Voice over Internet. It's over over Internet Protocol. That's what it stands. Okay. So
Michael Dinsio 30:38
voice so the voice is over the internet, which is kind of my second question here is, don't you kind of have to have really good internet internet to have VoIP? Because if you don't talk to your IT specialist, about having solid and stable Internet, this could be a concern. No.
Richard May 31:00
Yeah, this is this is a concern. And the bigger concern is not so much of like your, your speed of internet or your bandwidth, like how, like, it's more about your consistency, right? Mango doesn't actually require that much bandwidth. So if you have a whole bunch of things running off of your internet mangoes not going to be the problem, right? It does become complicated if your uptime is, if your consistency looks like this, right? The workaround for that is is the mobile app, though, which is which is the beauty of it, right? So if your internet goes down, which internet goes down, whether it's a construction thing, or there's a network problem, or the all the different reasons that internet can just be spotty. You're, as long as you have mobile apps downloaded on your phone, it just runs off of your cellular data. So you can still send and it does not affect what you're seeing on the back end on your reporting. Right? Because your your phone system is in the cloud, right? So your cloud based phone system, right? So you're still seeing all your metrics, your analytics, all your call recordings, whether your internet is stood or not. So
Michael Dinsio 32:14
someone cuts your internet cut your power. I don't know why you would still be taking calls. But technically, your cell phone now is your backup is what you're saying? Yep,
Richard May 32:23
your cell phones Kendra backup, and then we have, you know, and we've done as much redundancy like as we possibly can. So even if like, let's say, the mobile app is not working, let's say mangoes having problems that day, we can set up call forwarding, and forward the calls to your cell phone. Right. So it's even. So we have that third step, just in case, you know that that is that is that just if there is that? tried to think of everything that we could think of
Michael Dinsio 32:53
guys this this. This is why right? This is why Google phone numbers or whatever just might not be the trick. So this is great. So let's get into the extra value add. I can't believe we're 33 minutes into a conversation about phones. Sorry, guys. We're actually having a longer conversation of phones. But I feel like there's definitely some value add things that we probably should splash in here other than just free phone number, free app free dashboard, free physical phones, for God's sakes. And then if you if you hit the link in the description, you're actually going to get a better monthly deal. That net next level has negotiated. So that's, that's that's the side deal. But can we talk really quick about and I mean, real quick, because the episodes are usually 40 minutes. Can we talk about like extra services? Like the add ons? Isn't there other stuff texting? I don't know what walk us through everything else that we?
Richard May 33:55
Yeah, I mean, I know like, I'm shocked to do that. We could talk about phones and have like a good for 40 minutes, right? But yeah, yeah, like most phone book light
Michael Dinsio 34:08
and entertaining. I hope hopefully, I
Richard May 34:09
hope so too. I've had fun. At the end of the day, as long as you and me have fun, right? Most of your phone providers are going to sell you just a phone that can make calls and receive calls and all these additional features. They'll upsell you on them later. Because we hear it all the time like my bill is this much and it's like Yeah, for now. But if you want the call recordings, your voicemails, call forwarding, auto attendants, Music on Hold effects, they're going to they're going to nickel and dime you and you're going to almost paying triple for what you pay for just mango, which is all all these features bundled into one price. Right? So yes, there's, if you need to a texting you might be using an integration partner which we didn't even get into that yet. We integrate with, you know 90% of the dental software's that are out there. So if you need texting through us, we have that If you are needing an auto attendant, which is press one, if you're new patient, press two, if your existing patient will set that up for you, we'll even do the recording for you if you want, we'll provide the music on hold, which you can upload anything you want. It can be music, it could be, it could be a commercial or an advertisement. You know, like a refer a friend kind of thing to have playing on the background. The
Michael Dinsio 35:22
startup lens cryptids theme song, right when we start, I could Yeah,
Richard May 35:27
which, which was pretty epic. I thought it's pretty epic. Opening. Yeah, you could do that. As long as you're, like, release the rights, I guess. And you'll allow people to have that, you know? And there's, there's so much more to it. Right? It's like you said access to all those dashboards, all those analytics? I mean, that's all included in that price as well. Okay. I mean, the list goes on and on. I mean, go ahead. The
Michael Dinsio 35:57
integration part, I think, is kind of huge. Because a lot of our clients go with the pretty standard software companies. I need to get some software companies on the program and just have this conversation because it's it's definitely a it's a it's a topic, it's definitely a topic. But you're integrating with all of these different software's which is great when you mean integration, that What's that even mean? What why what's integrating, like, what's integrating that they called? Or? Like?
Richard May 36:32
Yeah, no, no? Great question. It's like, it's a buzzword integration, right? Like, but what does that actually what does it actually mean? It means that instead of just having like a caller, ID, which we do have, which is included, which is great. So now if you are using a software we integrate with, you're gonna get what's called a screen pop, or a patient pop, which it's pulling. So let's say I call your practice Michael and my name pops up, RICHARD MAY is calling. It's gonna provide my date of birth, my insurance, my, my last last appointment, my next appointment, if I have family members, if I have a balance that's due. So if you have an office manager or front office staff who answers that call, they know all that information before they've even picked up love, love and by the
Michael Dinsio 37:18
way, your software needs to be correct. Because crap in crap out folks, crap in crap out. We're talking about startups. You start crap in crap out do it right. I would say a lot of our back end coaching at next level is all about setting up your systems correctly. Everybody forgets that part. So then you set it up, you don't put your fee schedules, you're not touching things. You're balanced dues wrong. system, and then you call consultant five years into your business, and it's an absolute s show. And it's because you didn't set it up, right? But this sorry, I'm getting into stuff that that is so cool that you can see Oh, I gotta take this call. This person owes me money. Oh, I gotta pick this call up. Because whatever. That's great. That's cool. Okay. All right on i o text messaging, a lot of people are paying for texting. You guys, you can facilitate the texting through Mancow. Yeah, you have to pay for some communication software of some sort that's handling patient texting.
Richard May 38:29
Yep. So we can do the texting, right. But if you let's say like, you're using one of our integration part you love texting with like dental intelligence, or flex or practice by numbers, or you can go to our website, and you can see all the integration partners we have. Let's say you love that platform already. And you don't want to switch the texting out of that. What mango does on the integration side is we send the text messages through the business number. So I'm sure Michael, you've gotten probably because I have to, we've all gotten hundreds of text messages from some random number that says, here's this promotion, or it's a five digit code text message, and you're like, This is spam, right? Like this isn't really for me, or they got the wrong number, right. And you have to write out this long description saying, actually, this is Dr. so and so and we're calling or texting to see if you want to come in for your cleaning or an appointment reminder. And well, it's, it's sufficient. We found that there's there's almost a 92% more acceptance rate when the texting comes from the main office number. Because it's a number that's a number they can it's a number they can verify. They can look it up like oh, that's my dog, that is my dentist, they can save the number in their phone. And if they see that coming from there, they're 92% more likely to accept the
Michael Dinsio 39:51
call imagine or let me help you imagine because these are startups they don't understand right? What's happening and why that matters. So imagine sending somebody their bill, to pay a bill, outstanding bill and you're sending that via tax, which is the new way. Do you think you have a better chance of collecting that money? If it's through your company versus Aranda? Obviously, he just said 92% imagine sending a Google review text. Hey, hope you had a great time with us today. We'd love a five star review. Are they going to do it? Or are they going to say what is this one 800 number so that matters, man, Google reviews, pay paint payments, filling out forms online forms before your appointment, post op instructions. The list goes on and on and why you might want to text your clients and so that's huge. Richard, that's cool. Dude, I could talk to you for an hour on phones. What's happening right now?
Richard May 40:57
It's weird. It's one of those things where like, it's a product you take for granted until it doesn't work. And then all of a sudden you're like, dang, I like our phones are down like we hate these. We hate our phone company. Right? When
Michael Dinsio 41:11
last thing IT professionals love to refer phone companies. I don't know what the story is. Why that is they ended up going to like ext FINITY, or some weird service of some sore. I don't know what that's all about. Even dental IT companies Some don't get it. So can we talk about like pitfalls real quick, less than five? Less than two minutes? pitfalls of some of these really bad services that maybe your IT professionals trying to get you to go down? down that path? Can you Can we just talk about like, Oh, gotcha, gotcha. Gotcha. Like opportunities real quick. Yeah.
Richard May 41:57
So I I love it guys, that it guys that I trust because they because they get it because phones are hard phones are. There's a reason that like the biggest phone companies in the world are only doing phones, they stay in there, they stay in their lane. Not trying to be everything to everyone. And the main goal is not trying to be everything to everyone either. That's why we partner with people. I'm not the expert that you are on all the facets of building out a startup right? But I know everything about phones, right? So let me be your Phone Guy. You'd be their coach, let someone else be there, their patient engagement software, right? Do what you do well and stay in your lane that's mangles kind of philosophy. Some IT guys run into this, this problem of, you know, dollars for deals, right. And these phone companies are backed by major corporations, they have, you know, a lot of money to spend. And so they don't care if it works well. Or if it's easy to use, or if it's gonna be a good experience for you, or if it's integrated, or if you're getting a good deal. They know that they're getting paid really high, you know, revenue share if they push this phone on you,
Michael Dinsio 43:04
right? Oh, I see where you're going with this. Okay.
Richard May 43:08
So a lot of times you're not getting the best phone service because maybe your IT guy is not referring like a mango or like a phone company that's actually invested in dentistry like mango is Yeah, yeah, you're just getting some random one off that has a ton of money backing it and your IT guys getting paid a ton of money up front to keep you on this service. And it may not be in your best interest. Right? And exactly, and there's some bad actors out there, right that maybe maybe they argued it guys but they're like, oh, I can make you know 5x What I would make if I refer this versus what I refer like a mango right? Yeah. So okay,
Michael Dinsio 43:47
so so so there's that you're probably going to pay for the hardware you're gonna you're not gonna have a lot of these benefits that Richard just talked about but essentially the IT people are getting persuaded by maybe rev share programs and whatnot, but exactly. Got it. Got it. Okay, well, that's cool. So really just digging in So Richard, I think we could talk for an hour just for the sake of the average person driving to work is 35 minute commute we're 10 minutes over let's Let's shut this thing down and leave a little bit of a quest some question marks to the audience. How we're going to put in the descriptions like like always folks, how to get a hold of mango and Richard to essentially set up a call make sure that you specifically say you know, startup unscripted Mike den CEO next level, just some kind of buzzword so that you're getting the same monthly deal when they do go I mean, not everything's free. We did say that a lot of stuff's free today. The service isn't free. But when you do get charged, you're getting the right rates and stuff. But yeah, just big picture, reach out. Reach out, click that link. And, and you guys will set up a call. Yeah.
Richard May 45:04
Yeah, I mean, the link that's in there just there's a spot that says referred by, you just need to say one of those buzzwords, like you said startup and scripted. Next level, Michael enzio. Podcast with Richard and Mike like something like that. And I'll apply, you know, the next level startup pricing to your guyses.
Michael Dinsio 45:24
And then my favorite thing is, is that it ramps up. That's my favorite thing about the startup, our program is that we're, we have negotiated a ramp up, essentially. Yeah,
Richard May 45:35
I mean, we would the way we look at it as like, Look, there's the price for the product, right? I mean, if it was, if it was too cheap, I would be worried, right? You're getting, you're getting what you pay for, like, like good dental work. Good. Dentistry is not cheap, right. And if it was, I'd be, most doctors would say, I'd be wary of that product, right. But what we're doing is we're saying, hey, in your first year, you're gonna pay this rate. And in your second year, we're gonna bump you up here, which is still discounted. And by year three, we're going to have you under normal pricing, because you if you do things, right, if they do what you tell them to Michael, I'd imagine by year three, they're going to be profitable enough to afford their their phone bill, which is very, very competitive pricing that we offer in the market. So
Michael Dinsio 46:18
yeah, so that so that's a huge game changer. And that's something that we worked on together with Richard and mango, and so we appreciate the deal. And passing passing that off to my listeners and clients. So I guess with with that being said, any last comments, concerns questions, but I really appreciated you being on the on the call today and just really making phones a little bit more interesting than probably what they are on the surface. So I appreciate it, man. Yeah,
Richard May 46:48
yeah. Anytime. Thanks, Michael for having me. Again, like, I'm easy to get a hold of too. So if you fill out that link or over just put my email rich Ric H at Mango voice.com Reach out to me if you have any questions, happy to help.
Michael Dinsio 47:04
Love it. I hope they blow you up, buddy. All right, man. Until next time, and everybody else thanks for joining. Thanks for dealing with my voice today. Maybe I sound better radio voice maybe I need to get sick more often. But I enjoyed it guys and stay tuned for more episodes. We got some cool stuff coming down the pipe. So we will talk to you soon. Thanks Rich. Talk to you soon.
Richard May 47:26
Bye bye.
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