Eli Plouff 0:00
I'm here with Ryan McFallo. Hello, job development manager of HD homecare. Right. Thanks for joining.
Ryan McFallo 0:04
Thanks, Eli have actually been really eager to come on and talk to you. So thanks for having me as
Eli Plouff 0:10
well. Yeah, looking forward to having you as a guest. Really like to just get a feel for who you are and your background and all that stuff. Okay, just tell me where you know where you're from what your first job was, like kind of stuff? Yeah,
Ryan McFallo 0:23
I can tell you. So I'm born and raised in Portland, Oregon. And the very first job I ever had was, I worked at Regal Cinemas, and the Lloyd Center Mall, and I was a ticket taker. And then I moved on up into the concession stand. And then after that, I was an usher. And that all happened within about six months. Nice.
Eli Plouff 0:46
Well, you're climbing
Ryan McFallo 0:48
the ladder kind of guy. Yeah, exactly.
Eli Plouff 0:50
And what was your first job in homecare helping people that?
Ryan McFallo 0:55
Absolutely. After I graduated from college, you know, at the time, I was working for internet marketing agency, and I was kind of I got really burned out with graphic design and stuff like that. And so it wasn't what my degree was in. No, that's why I was kind of saying my degree was in social sciences. And I knew at the time when I had got that degree is I really wanted to work with people. And so I wasn't really sure what kind of what aspect that would look like I just, I knew at the time, I wanted to work with people. I had worked for the city of Portland for a little bit as a as a lifeguard, and I worked at a lot of the community centers in North Portland. And I just got to work with a lot of diverse people. And I really just enjoyed helping people out and just kind of, yeah, just being there for members of the community. So fast forward to yeah, getting out of graphic design. I was like, let me do something in my kind of degree, I'd like to get back to working with people. And so I got a job it was called a sheltered workshop. And so what that was was, it was a place for people with intellectual and developmental disabilities. And it was basically like a day program where they could come. And they had an option on whether they wanted to work, or do all different types of activities. We had an art center there, we had an urban farm, where they could work with goats and work on CSA crops and things like that. Our studio, they can do art projects, and they had a loom in there where they did all sorts of really intricate designs with those. There was a woodshop, where people made cutting boards that they sold. And there was also a kind of a warehouse area, where we had a couple of contracts with various companies around town, and they kind of did piece rate work. And so that's kind of how I got into working with people with developmental disabilities.
Eli Plouff 2:52
So it was amazing, but correct me if I'm wrong, but I think sheltered workshops are sort of a thing of the past.
Ryan McFallo 2:56
They are Yeah, I started working in one in about 2010. And, you know, I think it was right around 2015, there was a big class action lawsuit that happened. And so a lot of those sheltered workshops were closed down, although some of them are really great facilities, they weren't closed down, because some people were making, you know, sub minimum wage, which wasn't a really great thing. And even back when I was working at them, I was always an advocate, like, Why aren't these people, you know, making some type of minimum wage? I thought it was very, I thought it was a very weird situation at the time. And you know, that wasn't really wasn't too long ago, you're talking, you know, within the last 15 years, right, that people were making these wages. So
Eli Plouff 3:39
it wasn't all that long ago. Yeah, it sounds like, you know, the one that you worked for was doing a lot of good things for disabled people in the community, but at the same time, not giving them what they're worth for their time,
Ryan McFallo 3:51
right? Absolutely. It was a wonderful place to be every day, we started 140 people every single day of the week, Monday through Friday. And so it was a huge facility, a lot of those places closed and so and then things kind of shifted more into that community integrated employment model, which, you know, as we've seen is there's not you can't put everybody into the same box, unfortunately. Yeah. So
Eli Plouff 4:15
it's really, yeah. Okay, so you get into the sheltered workshop, you started putting your degree to use and how do you get from there to HD? Well,
Ryan McFallo 4:24
I was doing that for about five years. And that was, I got out right when the sheltered workshops were kind of closing. So they were shifted more to this community integrated employment model, but I had just got out. I took a few years to go work for a family business that needed some help. And so I did some sales for a couple years with them. And honestly, I didn't really like working for family. Yeah, it was it was a lot of hard work, but it was also I was doing some sales work. That was way it was way above what I was be able to understand I was selling electrical substation test equipment and communication devices for hardened industrial environments. So yeah, it was it was,
Eli Plouff 5:13
did you even know what you were selling?
Ryan McFallo 5:14
It was I couldn't get the grasp of it. I did it for several years. And it just wasn't for me. And so after that, I actually had some savings up. And I started a party bus and limo transportation company. And I did that for several years. And so it was really fun. It was fun, it was a good time, I really enjoyed it. You know, I did that for several years. And it was just time to kind of get out of it, I didn't, I didn't really enjoy it too much anymore. Working for yourself is really hard. It's tough to pay the bills. And there's a lot of things that come up with owning vehicles and cost with the city and insurance and just lots of things with transporting people. And so I got out of the business, I sold my vehicles. And then, you know, I actually ended up going and working for a company that I left that had the sheltered workshops. And so I noticed that they were doing the community integrated supported employment, which is you know, what we're doing now, right. And so it was about, I think, 2017, I got maybe 2017 ish, I got back into the field, and I started doing what's now called job coaching. So I did that for a while to just kind of get familiar with the people I'd be working with again. But natural move for me is I really wanted to do job development. And that's where, you know, you're, you're kind of the person that just helps people get jobs, and you're facilitating a lot of conversations with employers and things like that. And I just felt like that was a more natural fit. For me, given my entrepreneurial background and things like that I really enjoyed the business to business aspect and kind of, in a sense, you know,
Eli Plouff 6:58
yeah, just getting to know you the way that I have over the past year and a half that I've been with the company. Yeah, you're a natural salesman, it makes sense whether that would click Yeah, makes sense. What you would be a natural. Yeah. So I've seen it firsthand to, you know, your ability to reach out to companies and say, Hey, let me tell you about this program. Exactly. And sell them on that.
Ryan McFallo 7:18
Yep. So I was doing so I did Job development for this other organization for about two years. And then out of the blue, I was, you know, I wasn't the happiest at this place. You know, it does. That's why I always, I'm always a big advocate for you know, finding the right fit for people is because it really matters, who you work for, and the team you work for. It matters so much. And so I was working for this other organization for several years. And I got, I was reached out by the recruiter at HDPE. And they told me that they were really interested in starting their employment program. And you know, at the time, there was only, I think, maybe one job coach who was doing one discovery or two clients that we had, so there was really no program. So they really reached out to me and asked if I was wanting to come on and help develop the program. And I took the leap. And it's honestly, it's just coming up on four years now that we've been running it. And it's really been a great fit. And it's been amazing to see. So
Eli Plouff 8:20
it's a team of 1415. Yeah, I
Ryan McFallo 8:23
think our my last count is I think we have 15 people on our team, you know, and a lot of them are job coaches, those are, you know, the frontline people that are on the day to day with the client, they're helping them learn the job, they're helping them really be successful. Absolutely.
Eli Plouff 8:39
Just going from one person to 15 in four years. It's pretty remarkable. Yeah,
Ryan McFallo 8:45
we, you know, we were starting our program kind of right about right when the pandemic started hit. And so we really had nowhere to go but up, but as you know, is starting any type of program. There's lots of trials and tribulations along the way, and kind of what you see today definitely isn't what it started out, as you know, we had to really pave our way. Because we had nobody, you know,
Eli Plouff 9:09
definitely were a lot of things as you went, of course, made some mistakes along the way. Yeah, figuring things out.
Ryan McFallo 9:16
Yeah. And that's one thing we always try to do is just strive from what we've done, you know, maybe wrong in the past and learn from mistakes, but are there processes in place so we can kind of just be the best that we can be? That's what I always, you know, try to say,
Eli Plouff 9:29
I agree completely. So, yeah. I don't know if you're aware of this, but when I started with the company a year and a half ago, I didn't like you. And beyond that, I guess I didn't trust you was more accurate. And I think it was because of the salesman type personality that I sort of took issue with you and was very cautious around. Yeah. Because everyone's been burned by the slick salesman from time to time in their life.
Ryan McFallo 9:58
I get it. I'm got an answer for everything for
Eli Plouff 10:04
you sure, yeah. But over the past year and a half, you've definitely not only earned my trust, but become a friend. And yeah, someone I've relied on regularly. Yeah. And I'd say over the past year, and I have no one in the company has helped me more than you. Yeah. And I want to thank you for that. And thank you for everything that you've taught me. And yeah, thank you for what you've done with this department and what you've turned it into. Yeah. I
Ryan McFallo 10:30
really appreciate the kind words. Yeah, it's been a, it's been a quite a process getting here. But I think our team has, honestly, it's the strongest it's ever been. And it's been honestly Great having you on the team as well, you've come a long way for someone who's just getting into the service. So you know, I'm always there for the people that are on our team. So it's like, I love hearing that. Yeah.
Eli Plouff 10:52
I really appreciate it all though. Try to
Ryan McFallo 10:54
go above and beyond and like just be available. Yeah,
Eli Plouff 10:57
you certainly do. You certainly are. Yeah, I mean, I wouldn't even feel comfortable reaching out to a lot of the other people on a team. You know, 2am on a Wednesday, you know? Yeah, I definitely have with you. Sorry for that. But, you know, sometimes that's when problems happen. Yeah. And sometimes that's when things need to be sorted out. And I appreciate that. You've always been there to do that. Yeah, I know that I'm not the only one to, you know, I know that you got 15 people over there who rely on exam as much as I do.
Ryan McFallo 11:26
And we got a lot of clients we support to that all rely on us. And we're not a typical, you know, Monday through Friday, nine to five businesses were around supporting people who are working all hours of the day. And it's great to just be in there to, you know, facilitate a phone call even it's just to have someone pick your brain for a second or just they need to, they need to yell at you instead of maybe somebody else and
Eli Plouff 11:49
so sure, even logistical stuff. This client looks like you know exactly how tall are they? We're gonna meet them. Stuff like that needs to be sorted out sometimes. Yeah. Well, thanks again. Ryan. Thanks for coming in and chatting with me. Yeah, to hear your story. It's been
Ryan McFallo 12:02
it's been great. Yeah, I would love to come back anytime and you're
Eli Plouff 12:06
always welcome. Thank you so much. As always open Okay. Have a good one.
Transcribed by https://otter.ai
Eli Plouff 0:00
I'm here with Ryan McFallo. Hello, job development manager of HD homecare. Right. Thanks for joining.
Ryan McFallo 0:04
Thanks, Eli have actually been really eager to come on and talk to you. So thanks for having me as
Eli Plouff 0:10
well. Yeah, looking forward to having you as a guest. Really like to just get a feel for who you are and your background and all that stuff. Okay, just tell me where you know where you're from what your first job was, like kind of stuff? Yeah,
Ryan McFallo 0:23
I can tell you. So I'm born and raised in Portland, Oregon. And the very first job I ever had was, I worked at Regal Cinemas, and the Lloyd Center Mall, and I was a ticket taker. And then I moved on up into the concession stand. And then after that, I was an usher. And that all happened within about six months. Nice.
Eli Plouff 0:46
Well, you're climbing
Ryan McFallo 0:48
the ladder kind of guy. Yeah, exactly.
Eli Plouff 0:50
And what was your first job in homecare helping people that?
Ryan McFallo 0:55
Absolutely. After I graduated from college, you know, at the time, I was working for internet marketing agency, and I was kind of I got really burned out with graphic design and stuff like that. And so it wasn't what my degree was in. No, that's why I was kind of saying my degree was in social sciences. And I knew at the time when I had got that degree is I really wanted to work with people. And so I wasn't really sure what kind of what aspect that would look like I just, I knew at the time, I wanted to work with people. I had worked for the city of Portland for a little bit as a as a lifeguard, and I worked at a lot of the community centers in North Portland. And I just got to work with a lot of diverse people. And I really just enjoyed helping people out and just kind of, yeah, just being there for members of the community. So fast forward to yeah, getting out of graphic design. I was like, let me do something in my kind of degree, I'd like to get back to working with people. And so I got a job it was called a sheltered workshop. And so what that was was, it was a place for people with intellectual and developmental disabilities. And it was basically like a day program where they could come. And they had an option on whether they wanted to work, or do all different types of activities. We had an art center there, we had an urban farm, where they could work with goats and work on CSA crops and things like that. Our studio, they can do art projects, and they had a loom in there where they did all sorts of really intricate designs with those. There was a woodshop, where people made cutting boards that they sold. And there was also a kind of a warehouse area, where we had a couple of contracts with various companies around town, and they kind of did piece rate work. And so that's kind of how I got into working with people with developmental disabilities.
Eli Plouff 2:52
So it was amazing, but correct me if I'm wrong, but I think sheltered workshops are sort of a thing of the past.
Ryan McFallo 2:56
They are Yeah, I started working in one in about 2010. And, you know, I think it was right around 2015, there was a big class action lawsuit that happened. And so a lot of those sheltered workshops were closed down, although some of them are really great facilities, they weren't closed down, because some people were making, you know, sub minimum wage, which wasn't a really great thing. And even back when I was working at them, I was always an advocate, like, Why aren't these people, you know, making some type of minimum wage? I thought it was very, I thought it was a very weird situation at the time. And you know, that wasn't really wasn't too long ago, you're talking, you know, within the last 15 years, right, that people were making these wages. So
Eli Plouff 3:39
it wasn't all that long ago. Yeah, it sounds like, you know, the one that you worked for was doing a lot of good things for disabled people in the community, but at the same time, not giving them what they're worth for their time,
Ryan McFallo 3:51
right? Absolutely. It was a wonderful place to be every day, we started 140 people every single day of the week, Monday through Friday. And so it was a huge facility, a lot of those places closed and so and then things kind of shifted more into that community integrated employment model, which, you know, as we've seen is there's not you can't put everybody into the same box, unfortunately. Yeah. So
Eli Plouff 4:15
it's really, yeah. Okay, so you get into the sheltered workshop, you started putting your degree to use and how do you get from there to HD? Well,
Ryan McFallo 4:24
I was doing that for about five years. And that was, I got out right when the sheltered workshops were kind of closing. So they were shifted more to this community integrated employment model, but I had just got out. I took a few years to go work for a family business that needed some help. And so I did some sales for a couple years with them. And honestly, I didn't really like working for family. Yeah, it was it was a lot of hard work, but it was also I was doing some sales work. That was way it was way above what I was be able to understand I was selling electrical substation test equipment and communication devices for hardened industrial environments. So yeah, it was it was,
Eli Plouff 5:13
did you even know what you were selling?
Ryan McFallo 5:14
It was I couldn't get the grasp of it. I did it for several years. And it just wasn't for me. And so after that, I actually had some savings up. And I started a party bus and limo transportation company. And I did that for several years. And so it was really fun. It was fun, it was a good time, I really enjoyed it. You know, I did that for several years. And it was just time to kind of get out of it, I didn't, I didn't really enjoy it too much anymore. Working for yourself is really hard. It's tough to pay the bills. And there's a lot of things that come up with owning vehicles and cost with the city and insurance and just lots of things with transporting people. And so I got out of the business, I sold my vehicles. And then, you know, I actually ended up going and working for a company that I left that had the sheltered workshops. And so I noticed that they were doing the community integrated supported employment, which is you know, what we're doing now, right. And so it was about, I think, 2017, I got maybe 2017 ish, I got back into the field, and I started doing what's now called job coaching. So I did that for a while to just kind of get familiar with the people I'd be working with again. But natural move for me is I really wanted to do job development. And that's where, you know, you're, you're kind of the person that just helps people get jobs, and you're facilitating a lot of conversations with employers and things like that. And I just felt like that was a more natural fit. For me, given my entrepreneurial background and things like that I really enjoyed the business to business aspect and kind of, in a sense, you know,
Eli Plouff 6:58
yeah, just getting to know you the way that I have over the past year and a half that I've been with the company. Yeah, you're a natural salesman, it makes sense whether that would click Yeah, makes sense. What you would be a natural. Yeah. So I've seen it firsthand to, you know, your ability to reach out to companies and say, Hey, let me tell you about this program. Exactly. And sell them on that.
Ryan McFallo 7:18
Yep. So I was doing so I did Job development for this other organization for about two years. And then out of the blue, I was, you know, I wasn't the happiest at this place. You know, it does. That's why I always, I'm always a big advocate for you know, finding the right fit for people is because it really matters, who you work for, and the team you work for. It matters so much. And so I was working for this other organization for several years. And I got, I was reached out by the recruiter at HDPE. And they told me that they were really interested in starting their employment program. And you know, at the time, there was only, I think, maybe one job coach who was doing one discovery or two clients that we had, so there was really no program. So they really reached out to me and asked if I was wanting to come on and help develop the program. And I took the leap. And it's honestly, it's just coming up on four years now that we've been running it. And it's really been a great fit. And it's been amazing to see. So
Eli Plouff 8:20
it's a team of 1415. Yeah, I
Ryan McFallo 8:23
think our my last count is I think we have 15 people on our team, you know, and a lot of them are job coaches, those are, you know, the frontline people that are on the day to day with the client, they're helping them learn the job, they're helping them really be successful. Absolutely.
Eli Plouff 8:39
Just going from one person to 15 in four years. It's pretty remarkable. Yeah,
Ryan McFallo 8:45
we, you know, we were starting our program kind of right about right when the pandemic started hit. And so we really had nowhere to go but up, but as you know, is starting any type of program. There's lots of trials and tribulations along the way, and kind of what you see today definitely isn't what it started out, as you know, we had to really pave our way. Because we had nobody, you know,
Eli Plouff 9:09
definitely were a lot of things as you went, of course, made some mistakes along the way. Yeah, figuring things out.
Ryan McFallo 9:16
Yeah. And that's one thing we always try to do is just strive from what we've done, you know, maybe wrong in the past and learn from mistakes, but are there processes in place so we can kind of just be the best that we can be? That's what I always, you know, try to say,
Eli Plouff 9:29
I agree completely. So, yeah. I don't know if you're aware of this, but when I started with the company a year and a half ago, I didn't like you. And beyond that, I guess I didn't trust you was more accurate. And I think it was because of the salesman type personality that I sort of took issue with you and was very cautious around. Yeah. Because everyone's been burned by the slick salesman from time to time in their life.
Ryan McFallo 9:58
I get it. I'm got an answer for everything for
Eli Plouff 10:04
you sure, yeah. But over the past year and a half, you've definitely not only earned my trust, but become a friend. And yeah, someone I've relied on regularly. Yeah. And I'd say over the past year, and I have no one in the company has helped me more than you. Yeah. And I want to thank you for that. And thank you for everything that you've taught me. And yeah, thank you for what you've done with this department and what you've turned it into. Yeah. I
Ryan McFallo 10:30
really appreciate the kind words. Yeah, it's been a, it's been a quite a process getting here. But I think our team has, honestly, it's the strongest it's ever been. And it's been honestly Great having you on the team as well, you've come a long way for someone who's just getting into the service. So you know, I'm always there for the people that are on our team. So it's like, I love hearing that. Yeah.
Eli Plouff 10:52
I really appreciate it all though. Try to
Ryan McFallo 10:54
go above and beyond and like just be available. Yeah,
Eli Plouff 10:57
you certainly do. You certainly are. Yeah, I mean, I wouldn't even feel comfortable reaching out to a lot of the other people on a team. You know, 2am on a Wednesday, you know? Yeah, I definitely have with you. Sorry for that. But, you know, sometimes that's when problems happen. Yeah. And sometimes that's when things need to be sorted out. And I appreciate that. You've always been there to do that. Yeah, I know that I'm not the only one to, you know, I know that you got 15 people over there who rely on exam as much as I do.
Ryan McFallo 11:26
And we got a lot of clients we support to that all rely on us. And we're not a typical, you know, Monday through Friday, nine to five businesses were around supporting people who are working all hours of the day. And it's great to just be in there to, you know, facilitate a phone call even it's just to have someone pick your brain for a second or just they need to, they need to yell at you instead of maybe somebody else and
Eli Plouff 11:49
so sure, even logistical stuff. This client looks like you know exactly how tall are they? We're gonna meet them. Stuff like that needs to be sorted out sometimes. Yeah. Well, thanks again. Ryan. Thanks for coming in and chatting with me. Yeah, to hear your story. It's been
Ryan McFallo 12:02
it's been great. Yeah, I would love to come back anytime and you're
Eli Plouff 12:06
always welcome. Thank you so much. As always open Okay. Have a good one.
Transcribed by https://otter.ai
Eli Plouff 0:00
I'm here with Ryan McFallo. Hello, job development manager of HD homecare. Right. Thanks for joining.
Ryan McFallo 0:04
Thanks, Eli have actually been really eager to come on and talk to you. So thanks for having me as
Eli Plouff 0:10
well. Yeah, looking forward to having you as a guest. Really like to just get a feel for who you are and your background and all that stuff. Okay, just tell me where you know where you're from what your first job was, like kind of stuff? Yeah,
Ryan McFallo 0:23
I can tell you. So I'm born and raised in Portland, Oregon. And the very first job I ever had was, I worked at Regal Cinemas, and the Lloyd Center Mall, and I was a ticket taker. And then I moved on up into the concession stand. And then after that, I was an usher. And that all happened within about six months. Nice.
Eli Plouff 0:46
Well, you're climbing
Ryan McFallo 0:48
the ladder kind of guy. Yeah, exactly.
Eli Plouff 0:50
And what was your first job in homecare helping people that?
Ryan McFallo 0:55
Absolutely. After I graduated from college, you know, at the time, I was working for internet marketing agency, and I was kind of I got really burned out with graphic design and stuff like that. And so it wasn't what my degree was in. No, that's why I was kind of saying my degree was in social sciences. And I knew at the time when I had got that degree is I really wanted to work with people. And so I wasn't really sure what kind of what aspect that would look like I just, I knew at the time, I wanted to work with people. I had worked for the city of Portland for a little bit as a as a lifeguard, and I worked at a lot of the community centers in North Portland. And I just got to work with a lot of diverse people. And I really just enjoyed helping people out and just kind of, yeah, just being there for members of the community. So fast forward to yeah, getting out of graphic design. I was like, let me do something in my kind of degree, I'd like to get back to working with people. And so I got a job it was called a sheltered workshop. And so what that was was, it was a place for people with intellectual and developmental disabilities. And it was basically like a day program where they could come. And they had an option on whether they wanted to work, or do all different types of activities. We had an art center there, we had an urban farm, where they could work with goats and work on CSA crops and things like that. Our studio, they can do art projects, and they had a loom in there where they did all sorts of really intricate designs with those. There was a woodshop, where people made cutting boards that they sold. And there was also a kind of a warehouse area, where we had a couple of contracts with various companies around town, and they kind of did piece rate work. And so that's kind of how I got into working with people with developmental disabilities.
Eli Plouff 2:52
So it was amazing, but correct me if I'm wrong, but I think sheltered workshops are sort of a thing of the past.
Ryan McFallo 2:56
They are Yeah, I started working in one in about 2010. And, you know, I think it was right around 2015, there was a big class action lawsuit that happened. And so a lot of those sheltered workshops were closed down, although some of them are really great facilities, they weren't closed down, because some people were making, you know, sub minimum wage, which wasn't a really great thing. And even back when I was working at them, I was always an advocate, like, Why aren't these people, you know, making some type of minimum wage? I thought it was very, I thought it was a very weird situation at the time. And you know, that wasn't really wasn't too long ago, you're talking, you know, within the last 15 years, right, that people were making these wages. So
Eli Plouff 3:39
it wasn't all that long ago. Yeah, it sounds like, you know, the one that you worked for was doing a lot of good things for disabled people in the community, but at the same time, not giving them what they're worth for their time,
Ryan McFallo 3:51
right? Absolutely. It was a wonderful place to be every day, we started 140 people every single day of the week, Monday through Friday. And so it was a huge facility, a lot of those places closed and so and then things kind of shifted more into that community integrated employment model, which, you know, as we've seen is there's not you can't put everybody into the same box, unfortunately. Yeah. So
Eli Plouff 4:15
it's really, yeah. Okay, so you get into the sheltered workshop, you started putting your degree to use and how do you get from there to HD? Well,
Ryan McFallo 4:24
I was doing that for about five years. And that was, I got out right when the sheltered workshops were kind of closing. So they were shifted more to this community integrated employment model, but I had just got out. I took a few years to go work for a family business that needed some help. And so I did some sales for a couple years with them. And honestly, I didn't really like working for family. Yeah, it was it was a lot of hard work, but it was also I was doing some sales work. That was way it was way above what I was be able to understand I was selling electrical substation test equipment and communication devices for hardened industrial environments. So yeah, it was it was,
Eli Plouff 5:13
did you even know what you were selling?
Ryan McFallo 5:14
It was I couldn't get the grasp of it. I did it for several years. And it just wasn't for me. And so after that, I actually had some savings up. And I started a party bus and limo transportation company. And I did that for several years. And so it was really fun. It was fun, it was a good time, I really enjoyed it. You know, I did that for several years. And it was just time to kind of get out of it, I didn't, I didn't really enjoy it too much anymore. Working for yourself is really hard. It's tough to pay the bills. And there's a lot of things that come up with owning vehicles and cost with the city and insurance and just lots of things with transporting people. And so I got out of the business, I sold my vehicles. And then, you know, I actually ended up going and working for a company that I left that had the sheltered workshops. And so I noticed that they were doing the community integrated supported employment, which is you know, what we're doing now, right. And so it was about, I think, 2017, I got maybe 2017 ish, I got back into the field, and I started doing what's now called job coaching. So I did that for a while to just kind of get familiar with the people I'd be working with again. But natural move for me is I really wanted to do job development. And that's where, you know, you're, you're kind of the person that just helps people get jobs, and you're facilitating a lot of conversations with employers and things like that. And I just felt like that was a more natural fit. For me, given my entrepreneurial background and things like that I really enjoyed the business to business aspect and kind of, in a sense, you know,
Eli Plouff 6:58
yeah, just getting to know you the way that I have over the past year and a half that I've been with the company. Yeah, you're a natural salesman, it makes sense whether that would click Yeah, makes sense. What you would be a natural. Yeah. So I've seen it firsthand to, you know, your ability to reach out to companies and say, Hey, let me tell you about this program. Exactly. And sell them on that.
Ryan McFallo 7:18
Yep. So I was doing so I did Job development for this other organization for about two years. And then out of the blue, I was, you know, I wasn't the happiest at this place. You know, it does. That's why I always, I'm always a big advocate for you know, finding the right fit for people is because it really matters, who you work for, and the team you work for. It matters so much. And so I was working for this other organization for several years. And I got, I was reached out by the recruiter at HDPE. And they told me that they were really interested in starting their employment program. And you know, at the time, there was only, I think, maybe one job coach who was doing one discovery or two clients that we had, so there was really no program. So they really reached out to me and asked if I was wanting to come on and help develop the program. And I took the leap. And it's honestly, it's just coming up on four years now that we've been running it. And it's really been a great fit. And it's been amazing to see. So
Eli Plouff 8:20
it's a team of 1415. Yeah, I
Ryan McFallo 8:23
think our my last count is I think we have 15 people on our team, you know, and a lot of them are job coaches, those are, you know, the frontline people that are on the day to day with the client, they're helping them learn the job, they're helping them really be successful. Absolutely.
Eli Plouff 8:39
Just going from one person to 15 in four years. It's pretty remarkable. Yeah,
Ryan McFallo 8:45
we, you know, we were starting our program kind of right about right when the pandemic started hit. And so we really had nowhere to go but up, but as you know, is starting any type of program. There's lots of trials and tribulations along the way, and kind of what you see today definitely isn't what it started out, as you know, we had to really pave our way. Because we had nobody, you know,
Eli Plouff 9:09
definitely were a lot of things as you went, of course, made some mistakes along the way. Yeah, figuring things out.
Ryan McFallo 9:16
Yeah. And that's one thing we always try to do is just strive from what we've done, you know, maybe wrong in the past and learn from mistakes, but are there processes in place so we can kind of just be the best that we can be? That's what I always, you know, try to say,
Eli Plouff 9:29
I agree completely. So, yeah. I don't know if you're aware of this, but when I started with the company a year and a half ago, I didn't like you. And beyond that, I guess I didn't trust you was more accurate. And I think it was because of the salesman type personality that I sort of took issue with you and was very cautious around. Yeah. Because everyone's been burned by the slick salesman from time to time in their life.
Ryan McFallo 9:58
I get it. I'm got an answer for everything for
Eli Plouff 10:04
you sure, yeah. But over the past year and a half, you've definitely not only earned my trust, but become a friend. And yeah, someone I've relied on regularly. Yeah. And I'd say over the past year, and I have no one in the company has helped me more than you. Yeah. And I want to thank you for that. And thank you for everything that you've taught me. And yeah, thank you for what you've done with this department and what you've turned it into. Yeah. I
Ryan McFallo 10:30
really appreciate the kind words. Yeah, it's been a, it's been a quite a process getting here. But I think our team has, honestly, it's the strongest it's ever been. And it's been honestly Great having you on the team as well, you've come a long way for someone who's just getting into the service. So you know, I'm always there for the people that are on our team. So it's like, I love hearing that. Yeah.
Eli Plouff 10:52
I really appreciate it all though. Try to
Ryan McFallo 10:54
go above and beyond and like just be available. Yeah,
Eli Plouff 10:57
you certainly do. You certainly are. Yeah, I mean, I wouldn't even feel comfortable reaching out to a lot of the other people on a team. You know, 2am on a Wednesday, you know? Yeah, I definitely have with you. Sorry for that. But, you know, sometimes that's when problems happen. Yeah. And sometimes that's when things need to be sorted out. And I appreciate that. You've always been there to do that. Yeah, I know that I'm not the only one to, you know, I know that you got 15 people over there who rely on exam as much as I do.
Ryan McFallo 11:26
And we got a lot of clients we support to that all rely on us. And we're not a typical, you know, Monday through Friday, nine to five businesses were around supporting people who are working all hours of the day. And it's great to just be in there to, you know, facilitate a phone call even it's just to have someone pick your brain for a second or just they need to, they need to yell at you instead of maybe somebody else and
Eli Plouff 11:49
so sure, even logistical stuff. This client looks like you know exactly how tall are they? We're gonna meet them. Stuff like that needs to be sorted out sometimes. Yeah. Well, thanks again. Ryan. Thanks for coming in and chatting with me. Yeah, to hear your story. It's been
Ryan McFallo 12:02
it's been great. Yeah, I would love to come back anytime and you're
Eli Plouff 12:06
always welcome. Thank you so much. As always open Okay. Have a good one.
Transcribed by https://otter.ai
Eli Plouff 0:00
I'm here with Ryan McFallo. Hello, job development manager of HD homecare. Right. Thanks for joining.
Ryan McFallo 0:04
Thanks, Eli have actually been really eager to come on and talk to you. So thanks for having me as
Eli Plouff 0:10
well. Yeah, looking forward to having you as a guest. Really like to just get a feel for who you are and your background and all that stuff. Okay, just tell me where you know where you're from what your first job was, like kind of stuff? Yeah,
Ryan McFallo 0:23
I can tell you. So I'm born and raised in Portland, Oregon. And the very first job I ever had was, I worked at Regal Cinemas, and the Lloyd Center Mall, and I was a ticket taker. And then I moved on up into the concession stand. And then after that, I was an usher. And that all happened within about six months. Nice.
Eli Plouff 0:46
Well, you're climbing
Ryan McFallo 0:48
the ladder kind of guy. Yeah, exactly.
Eli Plouff 0:50
And what was your first job in homecare helping people that?
Ryan McFallo 0:55
Absolutely. After I graduated from college, you know, at the time, I was working for internet marketing agency, and I was kind of I got really burned out with graphic design and stuff like that. And so it wasn't what my degree was in. No, that's why I was kind of saying my degree was in social sciences. And I knew at the time when I had got that degree is I really wanted to work with people. And so I wasn't really sure what kind of what aspect that would look like I just, I knew at the time, I wanted to work with people. I had worked for the city of Portland for a little bit as a as a lifeguard, and I worked at a lot of the community centers in North Portland. And I just got to work with a lot of diverse people. And I really just enjoyed helping people out and just kind of, yeah, just being there for members of the community. So fast forward to yeah, getting out of graphic design. I was like, let me do something in my kind of degree, I'd like to get back to working with people. And so I got a job it was called a sheltered workshop. And so what that was was, it was a place for people with intellectual and developmental disabilities. And it was basically like a day program where they could come. And they had an option on whether they wanted to work, or do all different types of activities. We had an art center there, we had an urban farm, where they could work with goats and work on CSA crops and things like that. Our studio, they can do art projects, and they had a loom in there where they did all sorts of really intricate designs with those. There was a woodshop, where people made cutting boards that they sold. And there was also a kind of a warehouse area, where we had a couple of contracts with various companies around town, and they kind of did piece rate work. And so that's kind of how I got into working with people with developmental disabilities.
Eli Plouff 2:52
So it was amazing, but correct me if I'm wrong, but I think sheltered workshops are sort of a thing of the past.
Ryan McFallo 2:56
They are Yeah, I started working in one in about 2010. And, you know, I think it was right around 2015, there was a big class action lawsuit that happened. And so a lot of those sheltered workshops were closed down, although some of them are really great facilities, they weren't closed down, because some people were making, you know, sub minimum wage, which wasn't a really great thing. And even back when I was working at them, I was always an advocate, like, Why aren't these people, you know, making some type of minimum wage? I thought it was very, I thought it was a very weird situation at the time. And you know, that wasn't really wasn't too long ago, you're talking, you know, within the last 15 years, right, that people were making these wages. So
Eli Plouff 3:39
it wasn't all that long ago. Yeah, it sounds like, you know, the one that you worked for was doing a lot of good things for disabled people in the community, but at the same time, not giving them what they're worth for their time,
Ryan McFallo 3:51
right? Absolutely. It was a wonderful place to be every day, we started 140 people every single day of the week, Monday through Friday. And so it was a huge facility, a lot of those places closed and so and then things kind of shifted more into that community integrated employment model, which, you know, as we've seen is there's not you can't put everybody into the same box, unfortunately. Yeah. So
Eli Plouff 4:15
it's really, yeah. Okay, so you get into the sheltered workshop, you started putting your degree to use and how do you get from there to HD? Well,
Ryan McFallo 4:24
I was doing that for about five years. And that was, I got out right when the sheltered workshops were kind of closing. So they were shifted more to this community integrated employment model, but I had just got out. I took a few years to go work for a family business that needed some help. And so I did some sales for a couple years with them. And honestly, I didn't really like working for family. Yeah, it was it was a lot of hard work, but it was also I was doing some sales work. That was way it was way above what I was be able to understand I was selling electrical substation test equipment and communication devices for hardened industrial environments. So yeah, it was it was,
Eli Plouff 5:13
did you even know what you were selling?
Ryan McFallo 5:14
It was I couldn't get the grasp of it. I did it for several years. And it just wasn't for me. And so after that, I actually had some savings up. And I started a party bus and limo transportation company. And I did that for several years. And so it was really fun. It was fun, it was a good time, I really enjoyed it. You know, I did that for several years. And it was just time to kind of get out of it, I didn't, I didn't really enjoy it too much anymore. Working for yourself is really hard. It's tough to pay the bills. And there's a lot of things that come up with owning vehicles and cost with the city and insurance and just lots of things with transporting people. And so I got out of the business, I sold my vehicles. And then, you know, I actually ended up going and working for a company that I left that had the sheltered workshops. And so I noticed that they were doing the community integrated supported employment, which is you know, what we're doing now, right. And so it was about, I think, 2017, I got maybe 2017 ish, I got back into the field, and I started doing what's now called job coaching. So I did that for a while to just kind of get familiar with the people I'd be working with again. But natural move for me is I really wanted to do job development. And that's where, you know, you're, you're kind of the person that just helps people get jobs, and you're facilitating a lot of conversations with employers and things like that. And I just felt like that was a more natural fit. For me, given my entrepreneurial background and things like that I really enjoyed the business to business aspect and kind of, in a sense, you know,
Eli Plouff 6:58
yeah, just getting to know you the way that I have over the past year and a half that I've been with the company. Yeah, you're a natural salesman, it makes sense whether that would click Yeah, makes sense. What you would be a natural. Yeah. So I've seen it firsthand to, you know, your ability to reach out to companies and say, Hey, let me tell you about this program. Exactly. And sell them on that.
Ryan McFallo 7:18
Yep. So I was doing so I did Job development for this other organization for about two years. And then out of the blue, I was, you know, I wasn't the happiest at this place. You know, it does. That's why I always, I'm always a big advocate for you know, finding the right fit for people is because it really matters, who you work for, and the team you work for. It matters so much. And so I was working for this other organization for several years. And I got, I was reached out by the recruiter at HDPE. And they told me that they were really interested in starting their employment program. And you know, at the time, there was only, I think, maybe one job coach who was doing one discovery or two clients that we had, so there was really no program. So they really reached out to me and asked if I was wanting to come on and help develop the program. And I took the leap. And it's honestly, it's just coming up on four years now that we've been running it. And it's really been a great fit. And it's been amazing to see. So
Eli Plouff 8:20
it's a team of 1415. Yeah, I
Ryan McFallo 8:23
think our my last count is I think we have 15 people on our team, you know, and a lot of them are job coaches, those are, you know, the frontline people that are on the day to day with the client, they're helping them learn the job, they're helping them really be successful. Absolutely.
Eli Plouff 8:39
Just going from one person to 15 in four years. It's pretty remarkable. Yeah,
Ryan McFallo 8:45
we, you know, we were starting our program kind of right about right when the pandemic started hit. And so we really had nowhere to go but up, but as you know, is starting any type of program. There's lots of trials and tribulations along the way, and kind of what you see today definitely isn't what it started out, as you know, we had to really pave our way. Because we had nobody, you know,
Eli Plouff 9:09
definitely were a lot of things as you went, of course, made some mistakes along the way. Yeah, figuring things out.
Ryan McFallo 9:16
Yeah. And that's one thing we always try to do is just strive from what we've done, you know, maybe wrong in the past and learn from mistakes, but are there processes in place so we can kind of just be the best that we can be? That's what I always, you know, try to say,
Eli Plouff 9:29
I agree completely. So, yeah. I don't know if you're aware of this, but when I started with the company a year and a half ago, I didn't like you. And beyond that, I guess I didn't trust you was more accurate. And I think it was because of the salesman type personality that I sort of took issue with you and was very cautious around. Yeah. Because everyone's been burned by the slick salesman from time to time in their life.
Ryan McFallo 9:58
I get it. I'm got an answer for everything for
Eli Plouff 10:04
you sure, yeah. But over the past year and a half, you've definitely not only earned my trust, but become a friend. And yeah, someone I've relied on regularly. Yeah. And I'd say over the past year, and I have no one in the company has helped me more than you. Yeah. And I want to thank you for that. And thank you for everything that you've taught me. And yeah, thank you for what you've done with this department and what you've turned it into. Yeah. I
Ryan McFallo 10:30
really appreciate the kind words. Yeah, it's been a, it's been a quite a process getting here. But I think our team has, honestly, it's the strongest it's ever been. And it's been honestly Great having you on the team as well, you've come a long way for someone who's just getting into the service. So you know, I'm always there for the people that are on our team. So it's like, I love hearing that. Yeah.
Eli Plouff 10:52
I really appreciate it all though. Try to
Ryan McFallo 10:54
go above and beyond and like just be available. Yeah,
Eli Plouff 10:57
you certainly do. You certainly are. Yeah, I mean, I wouldn't even feel comfortable reaching out to a lot of the other people on a team. You know, 2am on a Wednesday, you know? Yeah, I definitely have with you. Sorry for that. But, you know, sometimes that's when problems happen. Yeah. And sometimes that's when things need to be sorted out. And I appreciate that. You've always been there to do that. Yeah, I know that I'm not the only one to, you know, I know that you got 15 people over there who rely on exam as much as I do.
Ryan McFallo 11:26
And we got a lot of clients we support to that all rely on us. And we're not a typical, you know, Monday through Friday, nine to five businesses were around supporting people who are working all hours of the day. And it's great to just be in there to, you know, facilitate a phone call even it's just to have someone pick your brain for a second or just they need to, they need to yell at you instead of maybe somebody else and
Eli Plouff 11:49
so sure, even logistical stuff. This client looks like you know exactly how tall are they? We're gonna meet them. Stuff like that needs to be sorted out sometimes. Yeah. Well, thanks again. Ryan. Thanks for coming in and chatting with me. Yeah, to hear your story. It's been
Ryan McFallo 12:02
it's been great. Yeah, I would love to come back anytime and you're
Eli Plouff 12:06
always welcome. Thank you so much. As always open Okay. Have a good one.
Transcribed by https://otter.ai
Eli Plouff 0:00
I'm here with Ryan McFallo. Hello, job development manager of HD homecare. Right. Thanks for joining.
Ryan McFallo 0:04
Thanks, Eli have actually been really eager to come on and talk to you. So thanks for having me as
Eli Plouff 0:10
well. Yeah, looking forward to having you as a guest. Really like to just get a feel for who you are and your background and all that stuff. Okay, just tell me where you know where you're from what your first job was, like kind of stuff? Yeah,
Ryan McFallo 0:23
I can tell you. So I'm born and raised in Portland, Oregon. And the very first job I ever had was, I worked at Regal Cinemas, and the Lloyd Center Mall, and I was a ticket taker. And then I moved on up into the concession stand. And then after that, I was an usher. And that all happened within about six months. Nice.
Eli Plouff 0:46
Well, you're climbing
Ryan McFallo 0:48
the ladder kind of guy. Yeah, exactly.
Eli Plouff 0:50
And what was your first job in homecare helping people that?
Ryan McFallo 0:55
Absolutely. After I graduated from college, you know, at the time, I was working for internet marketing agency, and I was kind of I got really burned out with graphic design and stuff like that. And so it wasn't what my degree was in. No, that's why I was kind of saying my degree was in social sciences. And I knew at the time when I had got that degree is I really wanted to work with people. And so I wasn't really sure what kind of what aspect that would look like I just, I knew at the time, I wanted to work with people. I had worked for the city of Portland for a little bit as a as a lifeguard, and I worked at a lot of the community centers in North Portland. And I just got to work with a lot of diverse people. And I really just enjoyed helping people out and just kind of, yeah, just being there for members of the community. So fast forward to yeah, getting out of graphic design. I was like, let me do something in my kind of degree, I'd like to get back to working with people. And so I got a job it was called a sheltered workshop. And so what that was was, it was a place for people with intellectual and developmental disabilities. And it was basically like a day program where they could come. And they had an option on whether they wanted to work, or do all different types of activities. We had an art center there, we had an urban farm, where they could work with goats and work on CSA crops and things like that. Our studio, they can do art projects, and they had a loom in there where they did all sorts of really intricate designs with those. There was a woodshop, where people made cutting boards that they sold. And there was also a kind of a warehouse area, where we had a couple of contracts with various companies around town, and they kind of did piece rate work. And so that's kind of how I got into working with people with developmental disabilities.
Eli Plouff 2:52
So it was amazing, but correct me if I'm wrong, but I think sheltered workshops are sort of a thing of the past.
Ryan McFallo 2:56
They are Yeah, I started working in one in about 2010. And, you know, I think it was right around 2015, there was a big class action lawsuit that happened. And so a lot of those sheltered workshops were closed down, although some of them are really great facilities, they weren't closed down, because some people were making, you know, sub minimum wage, which wasn't a really great thing. And even back when I was working at them, I was always an advocate, like, Why aren't these people, you know, making some type of minimum wage? I thought it was very, I thought it was a very weird situation at the time. And you know, that wasn't really wasn't too long ago, you're talking, you know, within the last 15 years, right, that people were making these wages. So
Eli Plouff 3:39
it wasn't all that long ago. Yeah, it sounds like, you know, the one that you worked for was doing a lot of good things for disabled people in the community, but at the same time, not giving them what they're worth for their time,
Ryan McFallo 3:51
right? Absolutely. It was a wonderful place to be every day, we started 140 people every single day of the week, Monday through Friday. And so it was a huge facility, a lot of those places closed and so and then things kind of shifted more into that community integrated employment model, which, you know, as we've seen is there's not you can't put everybody into the same box, unfortunately. Yeah. So
Eli Plouff 4:15
it's really, yeah. Okay, so you get into the sheltered workshop, you started putting your degree to use and how do you get from there to HD? Well,
Ryan McFallo 4:24
I was doing that for about five years. And that was, I got out right when the sheltered workshops were kind of closing. So they were shifted more to this community integrated employment model, but I had just got out. I took a few years to go work for a family business that needed some help. And so I did some sales for a couple years with them. And honestly, I didn't really like working for family. Yeah, it was it was a lot of hard work, but it was also I was doing some sales work. That was way it was way above what I was be able to understand I was selling electrical substation test equipment and communication devices for hardened industrial environments. So yeah, it was it was,
Eli Plouff 5:13
did you even know what you were selling?
Ryan McFallo 5:14
It was I couldn't get the grasp of it. I did it for several years. And it just wasn't for me. And so after that, I actually had some savings up. And I started a party bus and limo transportation company. And I did that for several years. And so it was really fun. It was fun, it was a good time, I really enjoyed it. You know, I did that for several years. And it was just time to kind of get out of it, I didn't, I didn't really enjoy it too much anymore. Working for yourself is really hard. It's tough to pay the bills. And there's a lot of things that come up with owning vehicles and cost with the city and insurance and just lots of things with transporting people. And so I got out of the business, I sold my vehicles. And then, you know, I actually ended up going and working for a company that I left that had the sheltered workshops. And so I noticed that they were doing the community integrated supported employment, which is you know, what we're doing now, right. And so it was about, I think, 2017, I got maybe 2017 ish, I got back into the field, and I started doing what's now called job coaching. So I did that for a while to just kind of get familiar with the people I'd be working with again. But natural move for me is I really wanted to do job development. And that's where, you know, you're, you're kind of the person that just helps people get jobs, and you're facilitating a lot of conversations with employers and things like that. And I just felt like that was a more natural fit. For me, given my entrepreneurial background and things like that I really enjoyed the business to business aspect and kind of, in a sense, you know,
Eli Plouff 6:58
yeah, just getting to know you the way that I have over the past year and a half that I've been with the company. Yeah, you're a natural salesman, it makes sense whether that would click Yeah, makes sense. What you would be a natural. Yeah. So I've seen it firsthand to, you know, your ability to reach out to companies and say, Hey, let me tell you about this program. Exactly. And sell them on that.
Ryan McFallo 7:18
Yep. So I was doing so I did Job development for this other organization for about two years. And then out of the blue, I was, you know, I wasn't the happiest at this place. You know, it does. That's why I always, I'm always a big advocate for you know, finding the right fit for people is because it really matters, who you work for, and the team you work for. It matters so much. And so I was working for this other organization for several years. And I got, I was reached out by the recruiter at HDPE. And they told me that they were really interested in starting their employment program. And you know, at the time, there was only, I think, maybe one job coach who was doing one discovery or two clients that we had, so there was really no program. So they really reached out to me and asked if I was wanting to come on and help develop the program. And I took the leap. And it's honestly, it's just coming up on four years now that we've been running it. And it's really been a great fit. And it's been amazing to see. So
Eli Plouff 8:20
it's a team of 1415. Yeah, I
Ryan McFallo 8:23
think our my last count is I think we have 15 people on our team, you know, and a lot of them are job coaches, those are, you know, the frontline people that are on the day to day with the client, they're helping them learn the job, they're helping them really be successful. Absolutely.
Eli Plouff 8:39
Just going from one person to 15 in four years. It's pretty remarkable. Yeah,
Ryan McFallo 8:45
we, you know, we were starting our program kind of right about right when the pandemic started hit. And so we really had nowhere to go but up, but as you know, is starting any type of program. There's lots of trials and tribulations along the way, and kind of what you see today definitely isn't what it started out, as you know, we had to really pave our way. Because we had nobody, you know,
Eli Plouff 9:09
definitely were a lot of things as you went, of course, made some mistakes along the way. Yeah, figuring things out.
Ryan McFallo 9:16
Yeah. And that's one thing we always try to do is just strive from what we've done, you know, maybe wrong in the past and learn from mistakes, but are there processes in place so we can kind of just be the best that we can be? That's what I always, you know, try to say,
Eli Plouff 9:29
I agree completely. So, yeah. I don't know if you're aware of this, but when I started with the company a year and a half ago, I didn't like you. And beyond that, I guess I didn't trust you was more accurate. And I think it was because of the salesman type personality that I sort of took issue with you and was very cautious around. Yeah. Because everyone's been burned by the slick salesman from time to time in their life.
Ryan McFallo 9:58
I get it. I'm got an answer for everything for
Eli Plouff 10:04
you sure, yeah. But over the past year and a half, you've definitely not only earned my trust, but become a friend. And yeah, someone I've relied on regularly. Yeah. And I'd say over the past year, and I have no one in the company has helped me more than you. Yeah. And I want to thank you for that. And thank you for everything that you've taught me. And yeah, thank you for what you've done with this department and what you've turned it into. Yeah. I
Ryan McFallo 10:30
really appreciate the kind words. Yeah, it's been a, it's been a quite a process getting here. But I think our team has, honestly, it's the strongest it's ever been. And it's been honestly Great having you on the team as well, you've come a long way for someone who's just getting into the service. So you know, I'm always there for the people that are on our team. So it's like, I love hearing that. Yeah.
Eli Plouff 10:52
I really appreciate it all though. Try to
Ryan McFallo 10:54
go above and beyond and like just be available. Yeah,
Eli Plouff 10:57
you certainly do. You certainly are. Yeah, I mean, I wouldn't even feel comfortable reaching out to a lot of the other people on a team. You know, 2am on a Wednesday, you know? Yeah, I definitely have with you. Sorry for that. But, you know, sometimes that's when problems happen. Yeah. And sometimes that's when things need to be sorted out. And I appreciate that. You've always been there to do that. Yeah, I know that I'm not the only one to, you know, I know that you got 15 people over there who rely on exam as much as I do.
Ryan McFallo 11:26
And we got a lot of clients we support to that all rely on us. And we're not a typical, you know, Monday through Friday, nine to five businesses were around supporting people who are working all hours of the day. And it's great to just be in there to, you know, facilitate a phone call even it's just to have someone pick your brain for a second or just they need to, they need to yell at you instead of maybe somebody else and
Eli Plouff 11:49
so sure, even logistical stuff. This client looks like you know exactly how tall are they? We're gonna meet them. Stuff like that needs to be sorted out sometimes. Yeah. Well, thanks again. Ryan. Thanks for coming in and chatting with me. Yeah, to hear your story. It's been
Ryan McFallo 12:02
it's been great. Yeah, I would love to come back anytime and you're
Eli Plouff 12:06
always welcome. Thank you so much. As always open Okay. Have a good one.
Transcribed by https://otter.ai