Subscribe
Share
Share
Embed
This Dental Specific Podcast is dedicated to the Dental "Entrepreneur" Michael Dinsio, Founder of Next Level Consultants, delivers #TRUTH when starting up a dental practice. From the very first step to getting the keys of a dental practice, Michael shares his raw & unscripted playbook with you. Not only does this podcast provide you with "What To Do" but more importantly "What Not To Do". With over over 15 years of experience & over 150 past clients, Michael delivers an educational and informative program in a real and genuine way. Start w/ Episode 01 - as we go through a STEP by STEP process.
00:08
Start up unscripted, the questions you have with the truths you need to hear. And now your host, Michael Dinsio.
00:24
All right, all right, guys. Welcome, welcome back. This is Michael Dinsio with Dental Startup Unscripted. I screwed up. on the wrong program, but good to see you guys back. Look, we got a fun program today. It's all things kind of systems, patient flow and engagement. And I'm lucky to have my partner on the podcast today. Paula, say hi. Hi, Paula. Hey, hi, Paula. Hi, Paula.
00:53
Today I had to pull in the big guns because Paula, as you guys know, does or helps with all things systems and operations. And so I was totally fish out of water today, but I'm going to try to do my best and act like I know everything about what happens inside a dental office. But Paula's going to going to help us here. But thanks for being on the program again, as always, Miss Paula. But without further ado, let's let's get Camille Kinney.
01:22
on with dental intelligence. She helps us. She's a partner and brings us a pretty cool solution for a lot of our clients. So we thought in interviewing her and giving her the stage today. So welcome to the program, Camille. Thank you. So big, picture guys here with Michael and I on stage. I know. I hope she gets a word in her to we all and I are always fighting and trying to steal the stage. But
01:52
But yeah, no guys, like look, as a startup should be thinking about systems and getting going, you know, just to put you in the right mind frame. Here we are, we've got the space, construction's happening, marketing probably has strategy on what we're gonna do to get calls coming in. But then it's really about like, what do we do when we get those calls? Oh crap.
02:18
we gotta actually engage with patients and help them and do dentistry. And so essentially that's where we're at. And I always get the question kind of like, well, what next? How do I set that? When do I start setting those systems up? And so I'm gonna actually pass this to Paula. Like that's the first question we're gonna bring Camille in on the solution, but like with this topic, like what do you usually tell clients when...
02:48
we're thinking about these things and how early we need to start thinking about patient workflow. Well, I'd like to think about it, you know, a few months out, there's a lot of decisions to be made, you know, and some of them are domino effect. So, you know, to choose one thing, you want to choose another. We start looking at what do want your patient experience to look like and all of that stuff. So I would say, you know,
03:15
As soon as you, I would say a couple months out, two to three months out, I'd definitely be thinking about what do you want that to look like? How do you want that to be implemented? I know there's a lot of choices out there. So that's usually the first question is how do I choose? Which one do I choose? Do I want to be automated? The days of paper forms are almost gone. Still a few standing.
03:42
That's convenience, right? A lot of them are all about convenience. How do we do this? The digital world is here. So we want to streamline things or at least make that available as much as possible. So that's where we start is, know, when would be two to three months out? And then the next, when do I start making the decision? And the next thing is, you know, which one do I choose?
04:07
Yeah, I guess that's a perfect lead in on which one do we choose. so exactly. So so I guess let's just start with like, who is Modento and dental intelligence and tell us a little bit about the company and what you do and what solutions you guys provide these these these doctors setting up startups. Absolutely. We all are about patient experience.
04:36
Keeping offices up to date about the patient experience is huge. We do provide online scheduling, is crucial for startups, I believe. Obviously digital forms, our forms really set us apart in the industry. Because we are dental specific, it really is nice because we can set up so much customization, whereas other platforms, it's kind of a one size fits all. But really it is about patient experience. is communicating with patients in their preferred method.
05:04
as far as texting goes, digital forms, all of that stuff, consent forms, really just helping the office from the get-go go paperless. Yeah. Yeah. mean, Paula, you alluded to this, right? That it's the digital age where, I mean, I feel like post-COVID changed it all. Don't you, Paula? I feel like when we coach clients, like getting people to fill out their stuff early,
05:33
was like impossible and then all of a sudden COVID happened and people sat in the parking lot and couldn't come into the office, right? Am I- Well, I mean, I think it's been around a little bit longer than that, but I think you're right. I think what's changed is convenience. Now we wanna be in the comfort of our home and do things. So I think that's the big thing. think the scheduling online became huge, I think.
06:00
you know, making, you know, like you just said, making it less traffic in the offices became a big thing. So I think having all that stuff previously done and making sure that, you know, it's all solidified. I think patient experience became really big too, right? Where, you know, we all kind of took a downturn with patients coming, you know, to our practices. you know, it's,
06:24
Loyalties change, a lot of things have changed. So I think it's really cool the more we enhance our patient experience through making things simple and easy for them. When they come in, we're ready for them and all the different aspects I think is really where it's at for our dental practice. That's what patient experience is all about. Cam, why Modento? as consultants, Paul and I get the question like literally daily sometimes.
06:53
multiple times per day, sometimes multiple times in the same hour. Why Modento? We're big fans, but I'd rather hear it from you. What's the game changer with you guys? Sure. I think because our platform is so customizable that it works, especially for startups. Obviously, they run extremely differently than an established practice does, and we have the ability to customize it to a practice.
07:22
I mean, there's so many things. Again, us being dental specific, that's huge. We don't work with any other verticals. I mean, I think there's just, we have such a tight partnership with a lot of patient management softwares and they choose to partner with us, which says a lot about Modento. But I really do think it's about, I mean, the customization. I don't think that every practice runs the same. And I think to have that,
07:52
that leniency on the dashboard and how they're going to run their practice and their patient experience. It kind of sets us, it just sets Modento apart.
08:02
Yeah, Paula, go. Don't raise your hand. OK, wait a second. This is a perfect opportunity. I don't care about interrupting you. I don't want to interrupt Kamil. But this is a perfect opportunity to remind everybody to watch this entertainment on YouTube or whatever. Whatever you're watching this. So Paula just raised her hand. So how polite of her. But go ahead, Paula. What were you going to?
08:31
add to that? Well, was going to say because I work a lot with startups, think one of the really cool things is the automation, like the online scheduling. We ask these startups to work minimal days when they start and have minimal team, right? Because we can't have them having a bunch of overhead and being in there five days a week and racking up, you know, team. lot of people say staff, don't work for staff.
09:00
team hours and things like that. So what it helps do is, you know, these patients can schedule online, which is really, really super convenient. When they do get scheduled, the forms are gonna go out to the patient so that it doesn't get forgotten or forgotten to send, because then you may come in on a, and I'm gonna ask you, Camille, how that works so that I don't mess that up. But so that way that when you come into the practice,
09:29
maybe you work a Tuesday and then you don't work again until a Thursday, that there are some things that don't slip through the cracks with those patient forms. So because it automatically sends out reminders and does different things, I think that really helps when you're down with a skeleton crew, skeleton days. This is what you get when you're live, right? Can you guys see that? this is what, that's I Everybody meet Koda. Koda's policy.
09:59
infamous dog. you know, I think to go to ask Camille real quick though, before you butt in is, Camille, how does that work when they schedule online with local med? You know, I just want to make sure that we're saying that right. When does that form get sent out? Does it have to have a live person involved? And maybe you can explain that situation so that we they can understand how cool it actually is.
10:28
Sure, no, absolutely. don't need, once they book online, the forms will automatically go out to the new patient. It will send out a confirmation for their appointment along with the forms to be, you for them to complete. We also, to eliminate staff from having to babysit those new patient forms or links, it will automatically attach to any reminder and confirmation going out, which is huge. Some of the other companies out there, basically you have to babysit those links. You have to keep copying and pasting them. They expire every 24 hours. Ours does not.
10:56
and it will automatically fully upload into their patient management software as well. So there's no copying and pasting, anything like that. That part's, know, part of one of my favorite features is just being able to, you know, know that the software is doing it versus relying on staff to actually copy and paste that link. And tell them like, so obviously you guys have every form under the sun and moon.
11:22
I don't think you could ask for a form. Maybe I think I found one that was really bizarro that I was like, oh, tell them what I love too is you can, when you get set up with Modento, your team on boards, you get to customize like those defaults that we were talking about. The package that goes out for a new patient and then those updates a year or two later, tell them a little bit about.
11:50
that because I think that's a really cool system as well. Yeah, absolutely. Again, you can customize all the forms and you can put it in your app. What was that? But you barely need to, you really don't need to. I really don't, but some offices they want some specific questions in there. We can edit those for them. We do have default set on our forms, which is really nice. It eliminates all human error.
12:14
We can actually read if you guys, an office says that they want a health history update or HIPAA Compliancy form done say once a year, once every two years, we can actually set that default and read into the upcoming appointments and automatically send them out. Again, instead of relying on staff, them having to go a week or two in advance going through copying and pasting those links, obviously we're gonna read out, we're gonna send those, those off to the patient. Again, even with the default forms or updates, it's automatically going to attach to their reminders if they have not yet completed them.
12:43
The other thing too with our forms, which I think is huge, if somebody's in the middle of filling out forms or something like that and they set down their phone, they go do their meeting, take care of their kids, whatever it might be, they can actually reopen that link and it will save what they've already entered. So that part's huge for the patient experience, I think. Nice. So if Sunday I'm closed, maybe even Sunday and Monday, especially a startup, right, and a patient gets online and they schedule,
13:10
they'll get their forms and if they happen to schedule for Tuesday, those forms will be in our practice waiting on us. And in the patient software. I do want to like touch on that from like probably like a deeper level because I wonder if the folks out there driving to work right now, I wonder if they even appreciate some of these these things because they've never
13:40
lived the pain of the front office. I hear you talking about it all the time, Paula. Like to me automation, and I hate to say it, but finding ways to be more efficient with less bodies is, I hate to say it, the name of the game. It's the truth, right? And so, and the front office person, Paula, you say it all the time, like it's one of the hardest jobs. So like,
14:09
when you owned your practice and you were trying to keep all the balls up in the air, like give us a little bit of the, you know, inside insider here on why this, this shit actually matters. Well, mean, mainly because especially if you're, know, you have one person upfront and I'll say this really quickly, answering calls, scheduling, checking people in, checking people out.
14:36
submitting claims, collecting over the counter, presenting a treatment plan, right? They've got literally 80 jobs. And the worst part about it, that's why I say the front office is the hardest part. It's like unpredictable all day. It's not, mean, I think hygiene, don't get me wrong, I've been a hygienist for 26 years. It's not an easy job. Dental assistant's definitely not an easy job. But front office, we don't even get a schedule of how it's gonna go, right? It's just...
15:04
whatever, whenever a patient feels like calling us or, you know, what have you. So if I can free my front office up as much as possible for patient care, so they can take care of the patient in the practice in the moment. And most of that's going to be, you know, greeting, of course, treatment plan, getting the treatment plan together, presenting the treatment plan, collecting any money due that day and getting them back on the schedule. That's where I want
15:34
my one and only front office to be. Typically, if we have even two, that means our practice is even larger, which we're not going to have in a startup. That's whole different story because then there's the whole, you know, insurance and all that. There's a whole nother position that's created with someone who's a more seasoned practice. So, you know, again, it's also the limitation of maybe not being in the practice every day. mean, you know, Michael, I only had my practice open three days, maybe three and a half.
16:04
I needed like a partial body there and that's what Modento did for me with online scheduling, with being able to do the forms, the automated text reminders, things like that. It was almost like a person was there that wasn't there. A virtual employee to the practice. Yeah. And we're the least expensive than an employee. We don't take back, we won't quit. And there's so many other features we're not even getting into.
16:33
One of the other really cool features I think I can mention or I'll even ask Camille about it. Camille, you tell us. I'm sitting here like being the rep that I said I wouldn't be. Tell us a little bit about not sending statements, which is another whole job for a team member is sending out those statements. Why don't you tell us a little bit about that? And I think you even have a ability to send a treatment plan.
17:01
Yep, we can do treatment plans. We can treatment plans and consent forms. The pay is huge. We're getting offices paid 80 times quicker. It is the preferred method these days. I'm actually the perfect example of this because I owed my pediatrician office $42. They kept sending me statement after statement after statement. I don't have checks. I don't even know where my stamps are these days. You know what I mean? And so they were sending it to me and I swear it was like four months. This is like the most embarrassing story. But I have one of those two right now with my back.
17:31
But go ahead. Yeah. No, I'm like, if you would just send me a link, I'd pay right. So we call it a virtual terminal. Basically, they can send out the text to pay request and the patients can thumbprint their payment right over. It does automatically write back into their patient. Thumbprint. Thumbprint. Well, because most people have their credit card saved. That's awesome. So yeah, with your phone. And your face print.
17:57
Right? offices are going to come across this more and more in 2024 because banks and credit cards are highly encouraging people not to carry a physical card. Amex just sent me one, a virtual card the other day and told me I could get rid of my physical card if I wanted to. I still like the whole physical card, but banks are kind of encouraging people to take that route. the text. We've perfected this yet. Oh, the phone. Yeah, the Apple Pay.
18:26
It's convenience, right? It's convenience and just getting the offices paid much quicker. Like I said, my pediatrician office has been... I'm going to pay them today, I swear. they have been... I'm going to hold you accountable. I'm going to call you. I'm going to text you. I actually did try. One evening, I left my credit card on their answering machine for them to call me back the next day and leave me a voicemail that they can collect credit cards over the phone, but they physically had to have me on the phone. I've never called them back.
18:55
Again, it's just about convenience. all about the patient experience. Well, it also saves you time with the statements and mailing them and all that crap. Money. In that vein, we've never had someone pipe in with a question, but our billing specialist was watching the episode. her name. I see her name in there.
19:22
Well, it's just part of the process. so essentially, Stephanie here asked us. What's is we've been wanting to do an update demo with Camille and Stephanie's like, I need to know more about Modento. So here she is now. So, so, the question is, is Modento collect insurance information prior to the patient's appointment so that the team can verify and enter break
19:50
breakdown. And so to me, this is kind of in the same vein of collecting money and being dialed in on treatment plans and offering payment solutions. So I think I think she's probably leading us here a little bit. But is this something that can you guys walk? Can you walk us through this with Medento? So we can gather obviously all the insurance information with the new patient forms. We do offer insurance eligibility as well.
20:17
and full claim submissions, we are generally a lot less expensive than them trying to go through their patient management software, if I'm answering this correctly for you, Stefani. But basically, we will gather the insurance information, and then you guys can, the office can obviously do the eligibility straight through our dashboard and send the claims straight through there as well. With the patient management software, they're charging per claim and per attachment, which gets expensive.
20:41
But with us, it would be unlimited eligibility, unlimited claims, unlimited attachments. And we have direct partnerships with all the insurance companies. So we can give you guys notifications that if a specific insurance company for like a specific procedure code requires two attachments before that claim even sends off, we're going to let you guys know. So again, you're not getting those claims sent back to the office. Can you you dummy this down for me? Like Denzio dummy Denzio this down? What she just said? Because again, I feel like
21:10
doctors might not appreciate this on that level. Why, what Cam said, why does that matter? Well, because so when you normally, when you get a practice manager software like Dentrix, Eagle Soft, Open Dental, they try to push their claim submission and there's a monthly fee for those. And then there's per attachment. So whenever you're trying to get something paid, like let's just use a crown, for example, you're going to need to submit an X-ray
21:39
You know, you may even submit an intra oral photo, different things like that. And it's going to, it's going to cost you to add that information on to even get your claim paid. Where with through, um, Modento and their partnership, they're able to do unlimited attachments, um, in, in, verification. And then you can submit the claim through there with just, it's all inclusive one fee when you sign up for Modento. So you're not paying an additional fee for your
22:06
submit your claims, and you're also not paying an additional fee per attachment, which can rack up pretty quickly. The other thing I know that they do, and Camille, I don't know if you get this in depth so we can just not talk about it, but I know through their particular claim submission portal, when those rejections happen, you get a lot more detail too. So you can like.
22:34
easily correct those without like going into the insurance portal and having to dig for more information. You get a lot more detailed information so you know why the claim did not go through and then you're just able to fix that and resubmit. So it's pretty cool. And you've got to have it. Every office has to have it unless you're going to print out a paper claim and snail mail it to the insurance company and print out the x-rays and attach them, which I doubt anybody does anymore.
23:04
Right. Did that dummy it down enough for? Yeah, that's that's that's dummy Denzio style. Folks, we always joke that Paula and Stefani will be rapping about this stuff and then I'll be like, hey, can can we talk in in my language now? Can someone explain what you guys are talking You're a great addition because like we sometimes get in our own head and we've got so much dental experience that we forget like we're
23:33
you know, talking to most not all startups are baby doctors, but a lot, you know, a lot of them and even seasoned docs, like they're not upfront. So yeah, it's not their language. They're like, I don't know what you're talking. They've had the front office gal forever. They don't even know. One thing we didn't finish up on though is the treatment plan. I think we stopped talking before we talked about a link to pay.
24:00
but isn't there an option to send the treatment plan to the patient as well through? Yes, we can send it directly to the patient and they can even sign their treatment plan through there and accept the treatment and it will come back to you to the practice. We do also, a lot of my offices, we do have links. So if they accept like care credit, WISAC, anything like that, we can actually put those links virtually on the treatment plan. So if it is an expensive treatment plan, they can apply straight through that link.
24:29
right on there. Like, great. Wow, that's super integrative. I think in a world where the millennial, zennial, I think is the appropriate, what do you call that demographic, I think this is going to become more and more a thing. I got in an argument with my mom this past weekend about
24:54
Pain. During Thanksgiving. During Thanksgiving. Did you forget the hospitality versus. train on. hospitalian, huh? Yeah, I'm not a hospitalian. We got an argument at Thanksgiving dinner about how doctors need to offer in-house financing. And I explained to her how inappropriate that is and that doctors are not.
25:23
banks and so we had this whole conversation around patient financing and finding solutions on that. So, Ken, that's a really cool thing. So getting payments virtually and offering solutions like this does make a difference. So what I heard was insurance verification, collections, forms and engagement, as far as forms, getting forms back.
25:53
scheduling online. Scheduling online. Crucial. What else am I missing? Because it just seems like it's covering a lot of bases. Well, just the communication in general. Sorry, you're good. yeah. No, it's the two way communication. Being able to text, it's just convenient. Also, we're going to take care of all of their recall. So once they hit that point, which is crucial, it's the bread and butter for the practice, right? Once they hit that point, we're going to be right on top of it so nobody's slipping through the cracks. What? Wait.
26:21
Can you deep dive on that a little bit? What do you mean when you say that recall? What are you doing with the recall? So we can actually read into their, obviously the patient management software to know if a patient is not on the schedule for, say, a perio maintenance appointment, hygiene appointment, whatnot. We can actually read into that and actually start reaching out to the patient so that they can get it scheduled. We can also attach the link, the online scheduling link so that patient can actually schedule themselves. Ah, I see. So automating the recall.
26:49
process without someone physically picking up the phone. is huge. People don't answer the phone anymore. You know, they don't. So trying to do that without some automation and not doing it digitally is going to it's in my opinion, it's it crumbles practices. Yeah. Yeah. No, I mean, Paula, you can speak to that all day long. My schedule. I love my schedule. You know, first, go ahead, Paula. Yeah. Well, no, I'm going to move on to a different subject.
27:19
Okay, curveball, I like it. Go. Well, I just, you know, one of the things I always get up with startups is obviously they have no presence, right? They have no Google reviews. have no, I mean, they're just starting their social media. They have no SEO. What does, you know, Patient Engagement with Dental provide something for them so they can start collecting those reviews? It's really hard for front office to ask patients for reviews. They make it very awkward.
27:47
Not all of them. Some are great. Is there something, there's all the rage about all the different abilities to capture reviews. What solution do you all have to provide? Yeah, awesome. Good question. Yes, we will take over reviews and help them build a name in the community. The online review links will automatically be sent out. So again, we're not relying on staff. As you mentioned, trying to rely on staff because they're wearing someone multiple hats, obviously. It's the last thing that they remember.
28:16
And it's awkward, you said, to ask them. So obviously after the appointment, we'd automatically send them a link asking them to leave an online review for the practice. So again, building them in Google very quickly. Nice. And that's so key to Paula's point because there's so little, so little of an online presence or reputation. And I, Paula and I always talk about like, you might get 25, 30 new patients if you're lucky.
28:46
as a startup and it's not so hard to like capture that moment with 20, 30 patients, but once you get to, you you see those 20 patients in six months and then that same month you get another 20 patients. That's 40, you know, 40 to 60 new patients or patients in that month. It just starts building. And so essentially those, what you guys are trying to do is you're trying to catch things before they
29:15
slip through the cracks, right? And I find that the front office folks listening to Paul and Stefani, things just always are slipping through. And these are people, front office people that, frankly, they're not owners. They're making, obviously they're making okay money, but it's not like they're making incredible money. So the quality sometimes of these front office people are just,
29:45
It's a J-O-B to them. And so anything that you can implement like this to prevent slippage is key. It is. Go ahead. I was gonna add in, so the reviews are obviously crucial, but then that brings me back to the online scheduling because the online scheduling is gonna lead patients to the website, which is gonna keep patients on the website longer, which is gonna in turn help in SEO. Yes. Paula, how do you use online scheduling with a startup? Let's tie that back to the timeline.
30:14
Because I know that when I'm working with the startup on the marketing side, and it's always a dance of when you start accepting those new patient calls. How does that kind of factor in? Well, I mean, I don't know about you, but I would wanna, if I was doing a startup, I'd wanna open my door with some patients on the schedule, right? And there's obviously marketing, we wanna do some marketing.
30:42
We want to drive them to be able to schedule. Well, we don't always have team members in there, right? A month before we open. So, you know, usually what I would recommend is if we can get the practice management software about a month in advance, engage with Modento online scheduling and forms and provide that what we can start doing is allowing patients to schedule
31:11
their own appointment, you know, open up the day that we know we're gonna open, allowing them to start scheduling, the forms are gonna go out, the office will have those and when we're ready to start, we've already got that presence. Then we usually have, you know, a soft opening, which is a great time to bring, you know, friends and family, they are patients.
31:36
We get some of those reviews going so that we can start out that first month really strong. I usually say, I'm sure Kamil has a little bit more input on that. If we could do it months in advance, I would. Usually the hiccup we have with a startup is the IT hasn't been in yet. We're still waiting on a lot of things to happen.
32:02
We also, obviously they have a big upfront cost, so we're trying to minimize costs so it's a nice balance between, do we get them going a couple months before so we can really get that marketing and reviews going, or do we do it about a month? So I've kind of found that's the sweet spot. It's not too expensive to pay for that practice management software a month in advance to start with Modento and then...
32:29
they'll have those patients hopefully on the books prior to coming in. Kamil, do you have anything to add to that? No, I think you said it perfectly. Yeah, it's interesting because I get with the startups, I get asked about software and forms and all the things like during the construction process. And that's like four months out from opening. it's always this just like pent up energy of when we can
32:58
start implementing these systems, but the truth of the matter is you can't do too much before the marketing goes out, before you have a team, if we can even schedule. mean, I've heard Paula talk about scheduling people with paper if we have to. I mean, there's all kinds of things that startups have to think about, but I think this kind of solution is key for any really startup. Camille, what software
33:26
right now currently, if we just timestamp this, what do you guys connect to? also, can you speak to cloud? I'm going to come get to that. First, what software plugs in or compatible? And then second, how do you want to address the cloud situation? Sure. So right now we work with Dentrix, Eagle Soft, and Open Dental.
33:56
cloud-based software, I'm not a fan, I'll be 100 % honest. I'm just not, I think they have a ways to go. I know it can be a less expensive option, but I still feel there's so many glitches in it that I still would go server-based. That's just my personal preference. Is that because you guys don't connect to cloud services or is that because you- No, we do on some of them, some of our dashboards. Oh, you do? Yes, on some of our dashboards. On the Modento side, no, we don't.
34:23
But again, I just feel like they're glitchy. You really have to use all of their products. You cannot go outside of their products. They're kind of trying to monopolize. And I think that really hurts offices because, in my opinion, all those patient management software, they're scheduling software. They are not patient communication. They're not patient engagement. They're just not going to be there. So I really feel like it hurts practices when they're stuck to having to use all of their products versus
34:50
working with somebody who a company like us where this is our specialty. Yeah. No, I, um, I always say like, um, you can be great at a few things and you can be good at a lot of things. Um, maybe more, but, but you can't be great at everything. And, uh, to me, keeping things open and having control. Cause look, like if someone come, if someone else comes onto the market, that's better than Modento.
35:20
which I don't know if there are too many, but if there was, we would want that option, right? And so essentially it's more options and yeah, I mean, I say go with people that are great at what they do and also competition's good, right? So if your price has got too much, then we could go with someone cheaper and that's our option, right? But cloud version definitely limits that. Paula, you have a lot of...
35:48
You have this conversation daily as well, cloud versus server. What's your opinion on it? We'll kind of wrap this up after this. Yeah, I mean, I'm kind of saying with Camille, but mine's probably just, you know, less hands-on experience with cloud. I have had, I also have just feedback from some of our doctors or startups who went with cloud that are now switching to
36:19
server-based software. So those are kind of my main things. You know, I've had quite a few docs that went with some of those and now are choosing something else. So I guess just based on that experience, I'm kind of on board with Camille on that. know, yeah, that's where I am. I did want to say two things before we go. I would say the first thing,
36:45
I think one thing we missed on and I'm not 100 % sure. So this is one of the reasons why I wanted to just get an update. Do you all have, because I get asked this a lot, I had just had a doc buy walkie talkies for their practice, which if you've ever been clinical and wearing loops and masks and then having something else on your ear and then hearing the whole office jibber jabber, do you guys offer like an inter-office communication system where
37:15
the team can message each other and how does that work? Is that logging on to Medento? How does that work? Yeah, it's called LiveOps. They can actually track the patients through their practice as well if they wanted to, but they can do in-office chatter through that. If one of the staff members has an Apple Watch, anything like that, and they're not in the office, they can still chatter through that as well. Awesome. Yeah.
37:39
Nice. Well, you know what? All the docs should be getting their team for Christmas. They keep asking. And I'd say the last thing is just from, you know, one of the reasons, you know, I think that, you know, we are such advocates of Modento and their package deal. And I think you wanted to say something about your whole package is
38:05
You know, I used it firsthand for a few years in my practice and I had tried without naming any names, quite a few out there, a couple. And then in my, you know, lots of years of dental experience had experienced others, both from a clinical aspect and from unfortunately front office. And I just had never experienced something like medento before.
38:31
I love the forms, I love the ease of use. I was sort of like, whoa, this is a game changer. It was very cool. And so, you know, I just want everyone to know that's watching it. Like I've used it, like hands on, and I've used other ones. And I just, really felt the experience for both me and my patient and my team was, you know, undeniably great. It was great all the way around.
39:01
Cam, are you paying Paula on this episode? Is there like a side deal that I need to know about or? I might be paying her. I do think, yeah, I mean, it is important to know a little bit about the competition. And I think she said it earlier with some of the things that they do offer that just, again, create an amazing patient experience and more than anything, free up that front office. And I think just
39:30
Deny, you know undeniably that's what office doctors want right? You know They want you want the maximum amount of team to have a great patient experience, but you want the minimal amount of overhead? So Yeah, yeah, well said All right. Well anything last to I mean that pretty much is the crescendo for for you, right? You want to throw out a couple statistics on you know, when when you have this software like
39:59
some of the data they've collected over time, what it can do for practice? mean, like. Yeah, after some time with the startup, once we can gather a lot of data and their analytics for them, we can combine the dashboards. They read each other. And my practices are seeing a 54 % increase in annual production when they have both combined. Oh, wow. That's great. Nice. That's great. Well. Who doesn't know 54 %? mean. I mean, 54%. I mean, we look at our numbers all the time.
40:28
So it really does. And how many offices is that ish? I don't know. I know that we have over 10,000. I think we're at 12,000 offices right now. Wow. That's awesome. Yeah. Well, any last pieces on the product? Any last comments there, Cam, that you wanted to share? I just think it's crucial for a startup to have a patient communication program in place immediately. Yeah. Yeah, I agree. Well,
40:58
Be sure folks, I mean that kind of puts a wrap on it. Ladies, thanks so much for all your input. Paula, thanks for being on because I surely don't know what I'm talking about in this department. Be sure to reach out to Cam and ask her any questions and don't be afraid to mention this episode or next level consultants. We do have some perks.
41:26
that are baked into our status. And so that could help you, wink, wink, when you reach out to Cam. With that being said, as always, all the descriptions and information is below. Click on that and Cam, please give your information so they can get ahold of you, okay? Wonderful. Anything else, ladies, before we shut this bad boy down? No. Thank you for having me. Thanks for having us.
41:56
Yeah, thanks for being on the show and giving your time today. I guess without further ado, that's a wrap. See you guys later.
42:08
Thanks for listening to Startup Unscripted, a dental unscripted podcast. We want to hear from you. Leave us a comment, rate the show, and don't forget to subscribe. Follow us on Apple, Spotify, and YouTube.