Changing The Industry Podcast

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In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence.

00:00 Boston Celtics player face injury, stays resilient.
08:11 California's unsustainable environment leads to migration.
14:09 Existential dread remains despite material possessions.
16:30 Multi-services shop offers car detailing, coating, and repairs.
23:48 Reluctantly attend July 4 event, discuss politics.
27:24 Struggling to stay serious, issue of participation.
35:16 Sponsorship needed for event, dinner just covers.
40:11 Starting with vision, friends set up hangout.
43:32 Embarrassing high school dog poo shoe mishap.
49:21 Unpleasant encounter at church yard sale.
54:00 Speaker credits late-night chat for career inspiration.
01:01:01 Daughter named after mom with unusual spelling.
01:05:33 Veteran discharged, struggles with job, takes pills.
01:10:36 "Profit First" book is more storytelling than helpful.
01:17:42 Build outcomes from problem, not feature requests.
01:20:20 Experts predict negative consequences of AI development.

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

David Roman [00:00:01]:
One person. Are you recording?

Lucas Underwood [00:00:04]:
Yeah.

Kieran O'Brien [00:00:05]:
You guys gonna start without me again?

Lucas Underwood [00:00:06]:
No, we're gonna start without David.

Kieran O'Brien [00:00:09]:
Last time I came on the pod, I had no idea that we had.

Lucas Underwood [00:00:11]:
We actually started recording. He's talking about he has to go pee.

David Roman [00:00:15]:
I do.

Lucas Underwood [00:00:16]:
Well, hurry up. You gonna hold it?

Kieran O'Brien [00:00:19]:
Gonna make my Facebook post real quick.

David Roman [00:00:21]:
Woohoo.

Lucas Underwood [00:00:26]:
You gotta make sure you tag the sunrise auto conference.

Kieran O'Brien [00:00:29]:
Yes, absolutely.

Lucas Underwood [00:00:31]:
It's pretty cool.

David Roman [00:00:32]:
One person presumed dead or thought to be dead.

Lucas Underwood [00:00:36]:
Whoa.

David Roman [00:00:37]:
As of right now, yeah.

Kieran O'Brien [00:00:40]:
Is this you, David? You change your profile picture? What is that?

Lucas Underwood [00:00:44]:
No, that's him.

David Roman [00:00:45]:
That's me.

Lucas Underwood [00:00:46]:
Look.

David Roman [00:00:46]:
No, that's not me. No.

Lucas Underwood [00:00:48]:
Show your teeth. It's.

Kieran O'Brien [00:00:49]:
Who's your profile picture?

David Roman [00:00:50]:
Derek White.

Kieran O'Brien [00:00:52]:
I thought I was tagging the wrong person.

David Roman [00:00:55]:
He plays for the Boston Celtics. And during the clinching game, he was going for the basketball and another player fell on top of him and he slammed his face into the hardwood. He got up and he kept on the play, but afterwards he had to walk off and they had to, they had to, like, deal with his teeth. He had two teeth, like, missing. He had to have fresh teeth put in. He stayed in the game. He stayed in the game and helped them win the championship.

Lucas Underwood [00:01:31]:
And so, I mean, like, hey, you get paid that kind of money to do it, that kind of job.

David Roman [00:01:35]:
Oh, dude, you kidding me? They don't play because of load management. They just, you know, oh, my knee hurts today. They don't play. That was grit and determination. That was someone that, when it comes.

Lucas Underwood [00:01:47]:
Down to the win, like, he didn't.

David Roman [00:01:49]:
Like, he wasn't just rolling around on the ground, dude, he stayed in the play after having his face slammed in and have his front teeth busted in.

Lucas Underwood [00:01:57]:
I think Cam Newton is one of the biggest d bags that's ever.

David Roman [00:02:02]:
Awesome. Get out of here. Listen, I'm a huge cam Newton fan. Crazy hats and everything.

Lucas Underwood [00:02:07]:
I'm just saying, like, his attitude, he was one of the bigger d bags in NFL, right. But, dude, I'm telling you what, you watch that cat get smashed time after.

David Roman [00:02:18]:
Tom, where'd you come up with the d bag thing? No one thinks that cam Newton's a d bag. Oh, no one.

Lucas Underwood [00:02:24]:
You want to bet? You want to bet?

David Roman [00:02:25]:
He did? Look, he looked like a big baby after.

Lucas Underwood [00:02:29]:
That's not all.

David Roman [00:02:30]:
And it was not stuff like that. But, you know, he's matured.

Lucas Underwood [00:02:33]:
That's not why I'm calling him a d bag. I'm calling him a d bag because the entire team that had that lossless season in Carolina, except for the Super bowl, they've stayed in contact, and they've gotten together, and they've gone and done things together, and they have, like, reunion parties.

David Roman [00:02:47]:
They lost one game, by the way. The only team that didn't win the Super bowl was the Patriots.

Lucas Underwood [00:02:52]:
Yeah, sorry. I said that the wrong way.

David Roman [00:02:54]:
It was 15 to one.

Lucas Underwood [00:02:55]:
But so he.

David Roman [00:02:57]:
His mvp season, they. He was unstoppable. He was a monster.

Lucas Underwood [00:03:00]:
He was. And, I mean, dude, he could. He would absolutely plow through anything in his way. Right?

David Roman [00:03:05]:
He'd. All the way to the end and so stop playing. And he was like, the reason I.

Lucas Underwood [00:03:08]:
Say he's a d bag is because they have invited him time and time and time again to, like, come to these events and do these things, and he leaves them on unread, and so now it's turned into, like, a thing, and they're, get out of here.

David Roman [00:03:22]:
Let's celebrate the fact that we didn't win the Super bowl, that we just went 15 and one. Congratulations. No one cares. That's how he's looking at it.

Lucas Underwood [00:03:30]:
I get that, but I'm just saying that this was a group celebrate our loss, that were good friends, and they were close, and they.

David Roman [00:03:36]:
Apparently nothing. I don't blame him. He's cool. I like him 100%. He played for the Patriots. That helps. We went seven and nine that year, but I'm sorry. There were three plays.

Lucas Underwood [00:03:50]:
Do the Patriots ever come back?

David Roman [00:03:52]:
There were three plays. I don't want to talk to them anymore. There were three plays that would have flipped. Three games. Just.

Lucas Underwood [00:03:58]:
Is that why you want to have a Mac and cheese truck? Kraft Mac and cheese.

David Roman [00:04:02]:
Second game, they're at the goal line, and the offensive coordinator calls, like, two bad plays in a row, and we end up getting stuffed at the goal line for the win, and we end up win. Losing the second game, he ends up fumbling against Buffalo, driving for the win. We were, like, at the 16 yard line, and he took off for a run, and somebody knocked the ball out, and they ended up turning it over.

Lucas Underwood [00:04:30]:
He ended up having a surgery. Was it shoulder surgery?

David Roman [00:04:32]:
Yeah.

Lucas Underwood [00:04:33]:
When he played at Carolina.

David Roman [00:04:34]:
No, it was his foot. He had, like, Lisa, I can't remember.

Lucas Underwood [00:04:39]:
He had some type of surgery. I can't remember what it was. But after that point, he was never played the same way ever again.

David Roman [00:04:49]:
But, you know, you as he was, he's a mountain of a man. He's like, 6524. He's huge. But you get smashed into by even larger Mendez on a regular basis like that.

Kieran O'Brien [00:05:00]:
You're a Patriots fan, David?

David Roman [00:05:02]:
I am, yeah.

Kieran O'Brien [00:05:02]:
You don't live there, though.

David Roman [00:05:03]:
I don't, no.

Kieran O'Brien [00:05:04]:
Why? Why is that?

David Roman [00:05:06]:
I moved away.

Kieran O'Brien [00:05:07]:
Okay. You used to live there?

David Roman [00:05:08]:
Yeah.

Kieran O'Brien [00:05:09]:
Okay. I didn't know that.

David Roman [00:05:10]:
Sure.

Lucas Underwood [00:05:11]:
Sup? How you doing?

Kieran O'Brien [00:05:12]:
What's up? Good to see you guys.

Lucas Underwood [00:05:14]:
Good seeing you.

Kieran O'Brien [00:05:14]:
Welcome to Arizona.

Lucas Underwood [00:05:15]:
Yeah, I live here.

David Roman [00:05:17]:
Oh, I'm sorry.

Lucas Underwood [00:05:19]:
Where at here, like, in Phoenix or.

Kieran O'Brien [00:05:21]:
Like 30 minutes north of here?

Lucas Underwood [00:05:22]:
And you're just now getting here?

Kieran O'Brien [00:05:24]:
Yeah, I was busy last night, but I'm. I'll be here. Be here tonight.

David Roman [00:05:29]:
Yeah.

Lucas Underwood [00:05:29]:
Yeah. You missed the panel.

David Roman [00:05:31]:
You missed everything I've been telling Lucas. This is an affront to God almighty. This is like. This is just human hubris.

Lucas Underwood [00:05:37]:
Yeah.

David Roman [00:05:37]:
That we're gonna build a city where it was not intended for humans to inhabit.

Lucas Underwood [00:05:44]:
I mean, I like it.

David Roman [00:05:45]:
It's like, what, doing air conditioning right.

Kieran O'Brien [00:05:47]:
Now, eight months a year? Yes. I'm saying don't come here in the summer every other time. It's great.

David Roman [00:05:55]:
How many nice months do you have up in the mountains? Three, four.

Lucas Underwood [00:05:59]:
See, if it was not for my family in the family business, I'd come here. I'd come to southern California, maybe not Florida. Florida's.

David Roman [00:06:10]:
I. California.

Kieran O'Brien [00:06:11]:
Oh, yeah.

David Roman [00:06:12]:
Yeah.

Lucas Underwood [00:06:13]:
No, I'd go to. San Diego is about the only place I could stomach, but.

Kieran O'Brien [00:06:17]:
And I would imagine Lucas and San Diego.

Lucas Underwood [00:06:19]:
I'd probably do that just to piss him off.

David Roman [00:06:21]:
Go live. Nod. You'd be screwing yourself. Enjoy your ridiculous tax burden and regulatory mess. And good luck.

Kieran O'Brien [00:06:28]:
North Carolina. Summers and Arizona winters. That's the perfect combination.

Lucas Underwood [00:06:31]:
Yeah, dude, that's what I'm talking about.

Kieran O'Brien [00:06:32]:
That's it.

David Roman [00:06:33]:
North Carolina in the mountains.

Lucas Underwood [00:06:36]:
What's the cost of living here?

Kieran O'Brien [00:06:37]:
It's not terrible. I mean, it's cheaper than California. I mean, I feel like it's on par with Nevada.

David Roman [00:06:43]:
California.

Kieran O'Brien [00:06:45]:
Nevada, Texas. Yeah.

David Roman [00:06:47]:
Yeah.

Lucas Underwood [00:06:47]:
Yeah. Do you live two of your old life?

Kieran O'Brien [00:06:50]:
No. No, I was born and raised on the east coast. Virginia.

Lucas Underwood [00:06:53]:
Okay. How'd you end up here?

Kieran O'Brien [00:06:54]:
Me and my two buddies wanted to move to California, and then we realized California sucks.

Lucas Underwood [00:07:02]:
I'm starting to think that.

David Roman [00:07:04]:
No, no. The government in California is terrible.

Kieran O'Brien [00:07:07]:
The weather is beautiful and taxes and the traffic and.

David Roman [00:07:10]:
Yeah.

Lucas Underwood [00:07:10]:
I'm just getting a little worried that, like, we're gonna. We're gonna alienate a ton of our. But you know what?

Kieran O'Brien [00:07:15]:
I'm.

Lucas Underwood [00:07:16]:
I think they love the punishment that you dole out. They must, because they.

David Roman [00:07:20]:
They hate. Listen.

Lucas Underwood [00:07:21]:
Yeah. That's what I'm saying.

David Roman [00:07:23]:
It's also. It still counts as a download with a hate. Listen, we have a lot of hate listeners.

Lucas Underwood [00:07:29]:
Most of them just want to hit you in the mouth.

Kieran O'Brien [00:07:32]:
There's a lot of great shops in California. And honestly, when I. When I tell them that I don't love California, they agree with me most of the time.

Lucas Underwood [00:07:39]:
Yeah, yeah. For sure.

David Roman [00:07:40]:
For sure.

Lucas Underwood [00:07:41]:
I agree with you.

Kieran O'Brien [00:07:41]:
So, I don't know.

David Roman [00:07:43]:
They're like, yeah, this guy's terrible, but the next guy, we're going to vote, he's going to nail it. It's going to be great.

Lucas Underwood [00:07:52]:
You know what's bad is, like, it seems like their politics spread as the people move out of California. They move everywhere else. Does that mean that the rest of us have to move to California?

David Roman [00:08:01]:
Once everybody's moved out, the narrative is that the type of person that cannot stand living in California moves out of California, and they take their politics with them.

Kieran O'Brien [00:08:11]:
Yep.

David Roman [00:08:11]:
And so what's left is more of what has caused the problem in California. However, that is completely wrong and not true at all. They have created an unsustainable environment in California. They realize it. And these people, like, at the end of the day, you're sitting in a 800 square foot house that's worth. That could sell. It's not worth, but could sell for $900,000 and, you know, they owe maybe three or 400,000. They're gonna take their half million and go buy a mansion in Kansas City and then come ruin our city, which is what they're doing.

Lucas Underwood [00:08:50]:
Do you know who's responsible for this? I've put two and two together. You know who it is?

Kieran O'Brien [00:08:54]:
Oh, boy.

Lucas Underwood [00:08:55]:
Jimmy Purdy. Oh, Jimmy Purdy.

Kieran O'Brien [00:08:57]:
That's a hot take.

Lucas Underwood [00:08:58]:
Yeah.

David Roman [00:08:58]:
Jimmy, what happened? Jimmy Purdy, he stayed.

Lucas Underwood [00:09:01]:
I know.

David Roman [00:09:01]:
I want them to stay. I need them to move back. Like, come back. Go back to your beautiful state. It's 75 and breezy all the time. The sites you ever, like, stood on the edge of Malibu. Oh, holy crap.

Kieran O'Brien [00:09:14]:
I tell people all the time. I mean, like, undisputed. Almost objectively, southern California is one of the best places on earth, climate wise. Geography.

Lucas Underwood [00:09:22]:
Sure.

David Roman [00:09:22]:
It's southern California. You go up, all the way up and down the coast. We were in Napa Valley. Yeah, I'm sorry. It is absolutely breathtaking.

Lucas Underwood [00:09:30]:
We were in Costa Mesa, the like.

David Roman [00:09:33]:
So I cannot encourage them more to move back to their homes.

Lucas Underwood [00:09:37]:
No, if we get them to move out, we can all move out there.

David Roman [00:09:40]:
That's not gonna happen.

Kieran O'Brien [00:09:41]:
It's a pendulum, just like anything else. They're leaving now, and they'll swing back.

Lucas Underwood [00:09:45]:
Yeah, well, so we were in Costa mesa, like, a couple months back, and David's like, you know, you can tell, like, these people have a look, they have a sound, they have a. Like, you just know.

Kieran O'Brien [00:09:54]:
Yeah.

Lucas Underwood [00:09:55]:
Who they are.

David Roman [00:09:56]:
I.

Lucas Underwood [00:09:57]:
And so as we're sitting there, he's like, why do you think, like, look at real estate prices. Look at everything else. Why do you think that they're here? Like, what. What's the logic behind this? And I'm like, dude, look at the. Look at the yearly weather. 75.

David Roman [00:10:09]:
Yeah. So I thought it was just nice because it was. When was it? March. Okay, so it's like, march. So back home, it's 40 degrees, miserable, right? And it's like 85, 75, 80 degrees. And everybody was complaining. They're like, oh, two days a year rains here. And I'm like, you know, it's nice.

David Roman [00:10:30]:
Okay, I get it. It's always nice here. But what's it like in August when it's 99% humidity in Kansas and it feels like a sauna all the time outside?

Lucas Underwood [00:10:42]:
It's just like it is right now.

David Roman [00:10:43]:
And, yeah, I look it up, and I'm like, oh, the high is 82. Oh, okay. It's like this all the time. And so they walk around with this arrogance like they created it. Like it's them. It's us. We live here. And it's 82 all the time and sunny and beautiful.

Kieran O'Brien [00:10:58]:
I'll take the dry heat over the humid. The humid stuff all day, everybody.

Lucas Underwood [00:11:02]:
I love it here.

David Roman [00:11:03]:
Everyone says that. It's like, great. You know what? Hot is still hot. 120 is still 120. Even at 99. Yeah, it feels like. You know what it feels like? It feels like 105. It doesn't feel like 100.

David Roman [00:11:15]:
2120 is obscene.

Kieran O'Brien [00:11:18]:
It is. I agree with you. This is the hottest week of the year so far, I think here.

David Roman [00:11:25]:
It feels like an oven. Yeah, it's terrible.

Lucas Underwood [00:11:27]:
I like it. I'm okay.

Kieran O'Brien [00:11:29]:
Yeah. And there's no escaping it at night. It's still 100 degrees. It's not even nice at night.

David Roman [00:11:34]:
That's obscene.

Kieran O'Brien [00:11:34]:
Yeah. You just got to get out in the summer. Yeah, just travel. Go back to. Go back to North Carolina.

Lucas Underwood [00:11:41]:
Yeah, see?

David Roman [00:11:42]:
Yeah, I don't. I don't have, like, two home money.

Lucas Underwood [00:11:46]:
I don't either.

David Roman [00:11:47]:
Well, what are we gonna do?

Lucas Underwood [00:11:49]:
I'm too shocked, bro. I'm not even.

Kieran O'Brien [00:11:51]:
Lucas is gonna open a shop in Arizona.

David Roman [00:11:53]:
Oh, there we go. You know what you should do? Open a shop. You should buy mine.

Kieran O'Brien [00:11:59]:
I've been thinking about it. I'm not kidding.

Lucas Underwood [00:12:01]:
Honey bun. Honey bun. He'll sell it for.

David Roman [00:12:04]:
You're young and optimistic, and you're full of life and joyous, and this will.

Lucas Underwood [00:12:09]:
Take you down a notch.

David Roman [00:12:11]:
I'm not trying to take you down a notch. I'm not trying to take you down a notch. I'm just saying that you're going to see it as another problem to solve, where I see it as the bane of my existence. And so I think it'll be good for you to deal with these ever loving cars.

Kieran O'Brien [00:12:33]:
David always plays this, this pessimistic character on the podcast. I can't tell if it's real or not, dear.

Lucas Underwood [00:12:39]:
There is no playing. This is David.

Kieran O'Brien [00:12:41]:
He's just like Eeyore.

Lucas Underwood [00:12:43]:
Yeah, no, he's way worse than Eeyore. Eeyore is, like, sad, and David is hateful.

David Roman [00:12:48]:
I am pragmatic. I'm a realist. I see how things. How they are.

Kieran O'Brien [00:12:55]:
So we can switch.

David Roman [00:12:56]:
I cannot like the people that post the inspirational quotes and always talking about all these books they're reading and all that. It's just. Listen, you are deluding yourself into thinking. Thinking that things are better than they are. That's all you're doing.

Lucas Underwood [00:13:09]:
You know, I'm just gonna be completely honest at this point. I've just made the realization, you know, I see those posts, and they used to inspire me and motivate me, and now I realize I've been around you so long that, like, life is sad, miserable.

David Roman [00:13:24]:
It is a sad. It is a sad and miserable existence, and then you die. That's what it is. And the. And here's the thing. The people that are like, oh, you just gotta go out and enjoy. You're just, you're just. You're giving up to hedonism.

David Roman [00:13:40]:
That's all it is. It's petty, temporal hedonism. It's like, okay, go drink. Great. Congratulations. You got drunk. So what? You feel like shit next day? Or go buy the garbage, go buy the nice car, go buy the boat, go buy the nice house. Congratulations.

David Roman [00:13:55]:
Just material things. Guess what. Guess what? You're going to die like everybody else now. What?

Kieran O'Brien [00:14:01]:
This is deepen.

David Roman [00:14:02]:
I'm just. I'm just trying to point it out here. It's. It is.

Lucas Underwood [00:14:06]:
Shouldn't you at least be happy before you die?

David Roman [00:14:09]:
Where's the happiness from it. From the existential dread? It's still there. You're just there driving a nice, fast car. It's like, okay, congratulations. Guess what? That just cost you more money. You paid more in taxes. Meanwhile, I'm in the same situation, just in a minivan we're still both gonna die. We're gonna live meaningless, miserable lives, and then we die, and then that's it, you know?

Lucas Underwood [00:14:36]:
What was it, grouchy old man? That this. This seems like. I mean, it's.

David Roman [00:14:41]:
It's grumpy old man. Grumpy old man.

Lucas Underwood [00:14:43]:
Yeah.

David Roman [00:14:44]:
I'm so grumpy.

Kieran O'Brien [00:14:45]:
So what about the podcast, David? Do you get fulfillment from doing this?

David Roman [00:14:48]:
Fulfillment?

Lucas Underwood [00:14:52]:
That's a load on dinner.

David Roman [00:14:54]:
That's a. That's a loaded word. Fulfillment. Um, I enjoy the podcast. It's fun to do the podcast.

Lucas Underwood [00:15:03]:
Yeah, it's fun to travel.

David Roman [00:15:04]:
We had a great meal last night. Last night.

Lucas Underwood [00:15:05]:
Yeah. Phenomenal. This restaurant.

Kieran O'Brien [00:15:08]:
Incredible. Great views.

David Roman [00:15:10]:
So that was worth it. So, I mean, I enjoy doing the podcast, but it doesn't take any of the other things away.

Lucas Underwood [00:15:17]:
But, but see, here's the thing is, you absolutely hate engaging with other human beings. You hate it.

David Roman [00:15:24]:
You don't.

Lucas Underwood [00:15:25]:
Yeah, you do. You hate it. It is like, if you had to stand up on stage today, you would have, like, just.

David Roman [00:15:30]:
No, I would have been fine. Here's the thing. People are stupid. And so what you end up finding is that they're all about sharing inspirational quotes, and then you just look like the asshole when you come in and.

Kieran O'Brien [00:15:46]:
Go, I'm gonna start sending inspirational quotes.

Lucas Underwood [00:15:49]:
To David every morning.

Kieran O'Brien [00:15:50]:
Every morning.

Lucas Underwood [00:15:51]:
Every morning.

David Roman [00:15:54]:
Don't do that. No end.

Lucas Underwood [00:16:02]:
What's new with shop genie?

Kieran O'Brien [00:16:03]:
Oh, a ton of stuff, man.

Lucas Underwood [00:16:05]:
Well, I know. I just, like, keep saying, seeing you make all these changes and. And all this stuff that's happening, it gives me anxiety.

David Roman [00:16:11]:
I don't know.

Kieran O'Brien [00:16:12]:
Why is that, David?

David Roman [00:16:13]:
Because, you know, there's just a lot of moving things, and you. It's. It's too much. That's what I'm saying.

Kieran O'Brien [00:16:22]:
Too much.

David Roman [00:16:22]:
It's too much. Yeah, you know, it's. It's a. Well, you know, you know what you're doing. I'm. I don't know what the hell I'm doing. I'm just talking. I'm just saying, it's like.

David Roman [00:16:30]:
It's like me opening up a shop. But, hey, I'm also a car wash and a detail place in a template place, and I do wraps and I also do some ceramic coating, and I'll fix bumpers and do some paint. And because we're one stop, of course, that's impossible because I have to use humans. But you can just write some software and it'll work.

Kieran O'Brien [00:16:53]:
Oh, Filmio is that easy. But, hey, I see what you're saying.

David Roman [00:16:56]:
How is it not that easy. You don't have to have a physical human right doing everything.

Kieran O'Brien [00:17:03]:
But physical humans have to write code too.

David Roman [00:17:05]:
Yeah, but just once. Well, they have to go back and fix it. Yeah, I get that. Right. It's like, hey, we broke everything. Let's redo this.

Lucas Underwood [00:17:12]:
Oh, man. What are you doing there?

Kieran O'Brien [00:17:13]:
Last time I was in the podcast shop and you didn't even exist yet. We hadn't even launched.

David Roman [00:17:17]:
Are you sure? Yep.

Kieran O'Brien [00:17:18]:
Yeah, yeah, we filmed it, what, like a month before.

Lucas Underwood [00:17:20]:
Before came out. Because I talked about like, what he was gonna do. And you were supposed to point out.

David Roman [00:17:25]:
You were supposed to sign up is entirely thanks to me.

Kieran O'Brien [00:17:29]:
I will say, I will say. Okay, you guys probably sent us our 1st 2030 customers from that podcast, so. Oh, you guys, big time. You guys have an awesome following. And yeah, I mean, my 1st 50 demos I ever did for shop genie was, oh, I saw you on changing the industry podcast.

Lucas Underwood [00:17:46]:
That's pretty badass.

Kieran O'Brien [00:17:47]:
That was really cool. Yeah, you guys have a lot of pull. I don't know if you realize that.

Lucas Underwood [00:17:51]:
That's probably not a good thing.

David Roman [00:17:54]:
I'm gonna clip that, and anytime anybody's like, hey, will you guys, I'm just gonna send them this.

Kieran O'Brien [00:17:59]:
Hey, that's an, that's an advertiser testimonial right there.

Lucas Underwood [00:18:03]:
Brett, for the last, the last episode, I just think you probably should have listened to that before you said the Mountain Dew.

Kieran O'Brien [00:18:11]:
Tell me about the Mountain Dew situation.

David Roman [00:18:12]:
No, no, no, don't, don't. We. I had to hear it. Like, I was trying to throw a can, and apparently there was a little bit of Mountain Dew left. So when I leaned back and I went, I swung it back, and when I swung it back, it just all over my face. And this one was mid swig and.

Kieran O'Brien [00:18:30]:
He'S like, so for all of you listening, change. The industry podcast has a YouTube channel. If you're listening to this episode, go to the YouTube channel. Go to the episode right before this.

Lucas Underwood [00:18:40]:
No, no, the episode right before this was. Was even more.

Kieran O'Brien [00:18:45]:
Oh, two episodes ago.

Lucas Underwood [00:18:46]:
It was two episodes ago. Okay, the one before this was was.

David Roman [00:18:50]:
Auto shop follow up.

Lucas Underwood [00:18:51]:
Yeah, that was in character. I have never laughed.

Kieran O'Brien [00:18:55]:
I love those guys.

Lucas Underwood [00:18:55]:
Dude, it was unbelievable.

David Roman [00:18:58]:
Yeah, he is intense.

Lucas Underwood [00:18:59]:
Hilarious.

David Roman [00:19:00]:
I know. He's got some crazy stories.

Kieran O'Brien [00:19:02]:
Do you guys use them?

Lucas Underwood [00:19:03]:
Yeah, both of us. Nice. And, and you know what? I feel a lot better about, like, I the thing.

David Roman [00:19:11]:
So when are you rolling out your. Hey, we do the same thing, but we just use an AI voice. It sounds human. Unless you do want the TikTok guy. I've been using the TikTok guy in some of the videos that I've been putting out, so. Because I love that voice.

Lucas Underwood [00:19:24]:
So you know what I love about that last episode? One thing that I love about that last episode is I'm an anxious guy, and I worry about how I look to people and, like, the things I say.

David Roman [00:19:35]:
Do you really?

Lucas Underwood [00:19:36]:
Yeah. Oh, yeah.

David Roman [00:19:37]:
You wouldn't think it present yourself.

Lucas Underwood [00:19:40]:
I know, right? And so, like, he made me feel a lot better about the story about the dead kid, and that definitely made. I've never had a gaffe like that.

David Roman [00:19:50]:
It wasn't that bad of a gaffe.

Lucas Underwood [00:19:52]:
I get it. But, like, okay, wait, what's the story?

David Roman [00:19:56]:
I think it was worse for someone to come to you and say, your mom, right after your mom died of.

Lucas Underwood [00:20:03]:
Why?

Kieran O'Brien [00:20:09]:
I don't even want to ask about this one.

Lucas Underwood [00:20:10]:
No, that was Mike. And so he's like, oh, did he say that?

David Roman [00:20:16]:
Yeah, your mom. Yeah, that was.

Lucas Underwood [00:20:20]:
He's like, yeah, he thought I was joking. I'm like. And so then David's like, nah, she really did. And I look over, and dude, like, turns red in the face. Oh, my God, I am so sorry. I'm like, no, dude, you're cool. It's all right.

David Roman [00:20:35]:
And it'd be different if it's like, oh, my mom died a few years ago. No, no, she just died. Yeah.

Lucas Underwood [00:20:41]:
What, four weeks? Five weeks.

Kieran O'Brien [00:20:42]:
I'm sorry for your loss, Lucas, man.

Lucas Underwood [00:20:45]:
It's all good place.

Kieran O'Brien [00:20:47]:
It sounds like audio only. People are really missing out on this podcast, though. They need to be on YouTube watching this. Yeah, for the facial reactions, for sure.

David Roman [00:20:53]:
I think Spotify will let me put videos up.

Kieran O'Brien [00:20:55]:
Oh, yeah.

David Roman [00:20:57]:
I haven't tried. I probably should.

Kieran O'Brien [00:20:59]:
So who does all the background work for the podcast? Yeah, it's all him.

David Roman [00:21:03]:
Yeah, it was. It was less than that. Anyway, hey, I need you to say on recording that you didn't need me to send you flowers or steaks or something.

Lucas Underwood [00:21:15]:
No, I didn't need. You didn't.

David Roman [00:21:17]:
I didn't. I didn't send him anything.

Lucas Underwood [00:21:18]:
Oh.

David Roman [00:21:19]:
I sent him a text. I said, hey, you. You okay? And he's like, yeah, I'm cool.

Lucas Underwood [00:21:26]:
Here's the thing, is, like, Dutch is all upset. Dutch is freaking the fuck out. He's like, dude. He's like, I cannot believe David is not here for your mom's funeral. And I said, dude, there is no way I would make him go through that. He's like, what do you mean? I said, dude, like, have you ever seen David try to console somebody? That that would be. I wouldn't just have lost my mom. David would have died, too.

Lucas Underwood [00:21:53]:
They're there.

David Roman [00:21:54]:
Yeah. That would have been the extent of it. Yeah, I do that. I did that. I sent you a text. I'm like, hey, they're there.

Lucas Underwood [00:22:00]:
Did you know he lived there?

Kieran O'Brien [00:22:01]:
There on text.

Lucas Underwood [00:22:05]:
Look, do you know where Sheldon Cooper, like, the show came from?

Kieran O'Brien [00:22:09]:
I don't know what that is.

Lucas Underwood [00:22:10]:
You don't know what show? The show.

David Roman [00:22:12]:
Bank theory.

Lucas Underwood [00:22:12]:
Big bang theory show.

Kieran O'Brien [00:22:13]:
Oh, I know big bang theory.

David Roman [00:22:14]:
Yeah.

Lucas Underwood [00:22:14]:
Well, you know. Okay, well, they got that character from David. That's David. Oh, no. He's not quite as smart as Sheldon Cooper.

Kieran O'Brien [00:22:22]:
Yeah.

Lucas Underwood [00:22:23]:
His wife says. His wife says David knows lots of things. A little bit about lots of things.

David Roman [00:22:30]:
No, it's the other way around. I know a lot about, like, three things. That's it. Those three things. That's all.

Lucas Underwood [00:22:34]:
Yeah, but that's what I'm saying. Your wife says it's the opposite. David knows a little bit. A lot.

David Roman [00:22:39]:
That's because, you know, you can. You can just throw out random facts about. I just know three facts about a lot of things. But, you know, that impresses people because they don't know anything about anything. That's my point. People are stupid. Not my wife. I love my wife.

David Roman [00:22:53]:
She's fantastic. But people are stupid. I'm just telling you, they. So we go to this 4 July thing, right? My wife drags me this 4 July. Are you married?

Kieran O'Brien [00:23:03]:
No.

David Roman [00:23:03]:
Don't get married. Anyway, so unless you're religious, don't get married. I'm just telling you right now, you're gonna get hooked up with some girl, and you'll be like, she wants to get married. It's good. No. Just no.

Kieran O'Brien [00:23:14]:
What would your wife say about this?

David Roman [00:23:16]:
I'm religious. So, yeah, it's for life.

Kieran O'Brien [00:23:19]:
Okay.

David Roman [00:23:19]:
But if you're not religious, if you're not religious, don't get married. Don't get married. Oh, don't have kids either. Don't do that. Don't. Don't do that. You'll just ruin them. They'll be broken.

David Roman [00:23:30]:
Children. We don't need any.

Kieran O'Brien [00:23:31]:
Do you have kids, David?

David Roman [00:23:32]:
Yes, I have two. Okay, so don't have kids. And they'll get married anyway. Lex sellers wanted some marriage advice there. I gave it. Don't get married. Don't get married anyway. So I'm just telling you, don't do it.

David Roman [00:23:48]:
So we go to this 4 July thing, and my wife drags me all the way to Illinois 6 hours away. And I have to sit down and talk to these people, which I know them. We're friendly, but I don't know them, so we don't have conversations. And she's like, oh, you guys share the same political views. Did you come up with politics? Did you at least bring that subject up? Maybe you could talk about politics. I said, the problem with that is that nobody knows anything about anything. They parrot talking points that they picked up from talk radio and the tv show or talk about.

Kieran O'Brien [00:24:29]:
Or their friends. And it's like a game of telephone, not their friends.

David Roman [00:24:32]:
Their friends are the same way. They're picking up talking points from talk radio or in talk radio is. Is. Talk radio is awful. It is the worst thing in the whole wide world. And so they hear the same things, because all these talk radio shows just repeat the same three things, and so they come back and they just repeat. And that's. That's what we believe.

David Roman [00:24:58]:
And so you try to talk to them, and they just say stupid things. Stupid things.

Kieran O'Brien [00:25:06]:
I think you guys could do a good political radio show.

David Roman [00:25:09]:
I can't do politics. He got mad at me. It was like when we were at dinner with Mike Allen, and he said something, and I went off on him at Fogo de cow. Remember that great restaurant? Yeah, that's not that good.

Lucas Underwood [00:25:29]:
Hey, we could get political. Did you know they just released one of those, like, remakes, and it's trump singing many men by 50 cent.

Kieran O'Brien [00:25:39]:
Oh, the gunman AI one.

David Roman [00:25:41]:
Yeah, there's a bunch of him. There's a bunch of him singing all sorts of crazy songs.

Lucas Underwood [00:25:48]:
The gunman's dead, and somebody else is dead, too. They say.

Kieran O'Brien [00:25:50]:
Geez, I was just gonna say.

David Roman [00:25:52]:
She just sentence. She said, one person's dead.

Kieran O'Brien [00:25:54]:
We're recording this on July 13, and, like, literally ten minutes before we started filming this podcast, somebody tried to kill. Yeah, someone tried to kill Trump.

Lucas Underwood [00:26:03]:
I don't. I mean, that's a. I. You know, I'm gonna be honest with you. I think more people hate David than they do Donald Trump.

Kieran O'Brien [00:26:12]:
That's a wild statement. That is a wild statement.

Lucas Underwood [00:26:15]:
I'm just being honest with you. I get the complaints, man. I get the complaints. I mean, every single episode anyway.

Kieran O'Brien [00:26:22]:
You guys are like yin and yang, though. You balance each other out.

David Roman [00:26:24]:
Same three things. They just repeat it back.

Kieran O'Brien [00:26:27]:
Yeah.

David Roman [00:26:27]:
And so when you try to have a conversation with someone that just. They don't know things, and you're like, I don't know. It's difficult to talk to someone like.

Lucas Underwood [00:26:40]:
That because, I mean, like, I don't.

David Roman [00:26:42]:
Have to keep it surface level and small talk. And that's awful.

Lucas Underwood [00:26:48]:
How. If that's the case, how in the hell do you and I have a podcast? Cuz, like, because we.

David Roman [00:26:53]:
It's. It's an hour plus, so we can get into cut topics.

Lucas Underwood [00:26:57]:
Why?

David Roman [00:26:58]:
And then we move on to something else. That's fun. But we can at least, like, you know, do you guys verse.

Kieran O'Brien [00:27:04]:
Do you guys ever have preset topics for this? Like this?

Lucas Underwood [00:27:08]:
No, it's always like this.

David Roman [00:27:10]:
No, we did at the beginning. We tried.

Kieran O'Brien [00:27:12]:
Our last episode was all about education.

Lucas Underwood [00:27:15]:
Yeah.

Kieran O'Brien [00:27:15]:
You remember that?

Lucas Underwood [00:27:16]:
Yeah, but, you know, she didn't talk. And so if I. If. If I lock it down, I was.

David Roman [00:27:20]:
Looking up your instagram. That's what I was doing. I didn't know who you are, so I was looking up instagram.

Lucas Underwood [00:27:24]:
If I lock it down, and, like, we try to be really serious and follow a very serious thing. Like, people are getting mad at me now because, like, I'm also derailing the topic. But the thing is, if I don't derail it, he will never talk. And so we'll just sit here for an hour and it'll just be me and you talking back and forth, and it'll be boring telling them. They're complaining about that.

Kieran O'Brien [00:27:41]:
So you're saying that David, you usually derails it. He's the usual suspect.

Lucas Underwood [00:27:45]:
If I.

David Roman [00:27:46]:
If.

Lucas Underwood [00:27:46]:
If it is too boring, I have to derail it to get him to talk at all. Or otherwise I'm hoarse by the end of the recording because I've had to do all the talking.

David Roman [00:27:55]:
Yeah, sorry, I don't know. You bring on boring guests sometime. None of our guests are boring. I shouldn't have.

Kieran O'Brien [00:28:01]:
Am I a boring guest, David?

David Roman [00:28:03]:
Anyway? No, no, no. We like you. You're nice. You take a lot of shit from a.

Kieran O'Brien [00:28:11]:
They just want me so I can promote this in the Facebook group afterwards.

Lucas Underwood [00:28:14]:
Well, no, you do take a. That's. That's David's way of saying he loves you.

Kieran O'Brien [00:28:18]:
I appreciate that. David is.

Lucas Underwood [00:28:20]:
He talks a lot of shit.

David Roman [00:28:21]:
A lot of shit. And you just smile and nod.

Lucas Underwood [00:28:24]:
I don't know.

David Roman [00:28:25]:
Probably fuck those guys when he walks out of here.

Lucas Underwood [00:28:28]:
You know, the best. The thing is, is I think that.

David Roman [00:28:30]:
If there wasn't denying.

Kieran O'Brien [00:28:34]:
Gotta take it for the team sometimes.

Lucas Underwood [00:28:35]:
If there was anything in David that hated you or, like, wasn't just joking with all this, it's really that he's super jelly. Right? Because he's admitted that a couple times now.

Kieran O'Brien [00:28:47]:
He did on the last podcast I think. Yeah. Well, so to our topic earlier, I think David and I should switch places for a week. He'll come run shop genie, and I'll come run his shop, and we'll see what happens.

Lucas Underwood [00:28:57]:
I. Bro, I want to be completely honest with you. David cares way more about you than that, and he would destroy your company by accident. And so, like, David is very much a seagull manager. Okay? Like, he comes in and just blows shit up.

Kieran O'Brien [00:29:18]:
Wow.

David Roman [00:29:18]:
I mean, I don't. You know, I don't do anything. So if anything, I come in to distract, and that's. You know, I've had my texts tell me, like. Like, you come in and you. You're like, you want to tell stories and hang out, and for that, and you're like, hey, I got work to do. You got to go away. And so I'm like, yes.

Kieran O'Brien [00:29:36]:
Are you?

David Roman [00:29:39]:
No, no, no. Because they don't tell me.

Lucas Underwood [00:29:41]:
They.

David Roman [00:29:41]:
I can see in their face, and I'm like, am I. Am I distracting you? Am I just. And he's like, a little bit. I'm like, I'm sorry, I gotta go. I'll leave.

Kieran O'Brien [00:29:49]:
Are you at the shop every day?

David Roman [00:29:51]:
Yeah, for the most part.

Kieran O'Brien [00:29:52]:
Lucas, you?

Lucas Underwood [00:29:53]:
Oh, yeah, yeah, yeah. I mean, like, I won't be there this week. I've got to go. I've got to speak it app. Stay. I've got to go to.

David Roman [00:30:01]:
You need to find a service advisor. What do you need to do?

Kieran O'Brien [00:30:04]:
You don't have a service advisor.

Lucas Underwood [00:30:05]:
Losing a service advisor.

Kieran O'Brien [00:30:06]:
Okay?

David Roman [00:30:07]:
You need to make that a top priority when you're not making an autopay.

Lucas Underwood [00:30:10]:
When somebody at app state asks you to come speak.

David Roman [00:30:13]:
Okay, well, then go do your speak. Why are you going to Raleigh?

Lucas Underwood [00:30:16]:
Board meeting.

David Roman [00:30:17]:
Okay, skip the board meeting.

Lucas Underwood [00:30:20]:
Mike Allen would cry.

David Roman [00:30:21]:
Okay. Tell them I'm losing a service advisor.

Kieran O'Brien [00:30:23]:
Do your service advisors know about your podcast and the evicted stuff? Oh, yeah, yeah, they watch. So they know the word tracks now?

Lucas Underwood [00:30:30]:
Yeah, for sure.

Kieran O'Brien [00:30:31]:
When they have to kick someone out of the lobby.

Lucas Underwood [00:30:33]:
Absolutely.

Kieran O'Brien [00:30:33]:
Okay.

Lucas Underwood [00:30:35]:
Kick them out. Oh, no. I'm working on trespass.

Kieran O'Brien [00:30:38]:
Okay?

Lucas Underwood [00:30:39]:
Like, I'm. I practice the word trespass over and over again in my head, and, like, so I know. Like, hey. And every time I have somebody that I think is gonna be an upset, I say, hey, if they say something, it's trespass, not a victory.

David Roman [00:30:52]:
Trespass, not a. I do feel for you because I do fumble my words, and when I do, I come back and because I'm editing the podcast and so I'll say something incorrectly. Use the wrong word, verbiage, whatever. And I just. It just plays over and over in my head, and I'm like, why did.

Kieran O'Brien [00:31:09]:
I say there's been so many fun memes you guys have created since I was last on the podcast?

Lucas Underwood [00:31:12]:
Yeah, for sure. And so, like, the one that's currently eating me up.

Kieran O'Brien [00:31:17]:
Yeah.

Lucas Underwood [00:31:17]:
Is. Is Dutch, because he keeps, like, posting. It's Lucas. You could not care less. Not. You could care less. And I'm like, I know Dutch. Okay? I fucking know, man.

Lucas Underwood [00:31:31]:
Like, I get it. No, it's just the way I talk. I've been saying words.

David Roman [00:31:37]:
I've ever caught it. I don't think I've ever caught it.

Lucas Underwood [00:31:39]:
Oh, I catch it every day.

David Roman [00:31:40]:
I'm gonna have to go back and listen to try to catch that. I think my dad said transcripts.

Lucas Underwood [00:31:48]:
Right? I think that. I think somebody in my family, that's how they said it.

David Roman [00:31:51]:
Yeah.

Lucas Underwood [00:31:52]:
And, like, there's a lot of weird, like, verbiages that are used in the dialect where I grew up that are completely different, and they slip out sometimes. I don't realize it's happening.

Kieran O'Brien [00:32:01]:
So what's.

David Roman [00:32:01]:
It's endearing, though, because you got the twain.

Kieran O'Brien [00:32:04]:
What's the deal with that?

David Roman [00:32:05]:
You're like, oh, what about him?

Kieran O'Brien [00:32:07]:
So, Dutch, he's, like, turned into this character and on the Facebook groups, and I feel like. I feel like. I feel like he's leaning into it more than he actually feels about certain ways.

Lucas Underwood [00:32:18]:
That's. That's Dutch.

Kieran O'Brien [00:32:19]:
You think it's all authentic?

Lucas Underwood [00:32:20]:
Oh, yeah, yeah.

Kieran O'Brien [00:32:21]:
We know he doesn't feed into the attention that it get when he has a polarizing view on something.

Lucas Underwood [00:32:25]:
No, no, that's Dutch.

David Roman [00:32:27]:
If he's intense, he has a spicy take. He does lean into it, but he knows it's spicy. But he's not just trying to rile people up. Like, he does believe that to his core. He's not just, you know, checking the wind and he goes, I'm going to. I'm going to throw something spicy out there.

Kieran O'Brien [00:32:44]:
Just. I mean, rile people.

Lucas Underwood [00:32:46]:
He doesn't care.

David Roman [00:32:47]:
That's not. That's not how he does it.

Kieran O'Brien [00:32:48]:
He goes head to head with these guys on. On. In the Facebook comments.

David Roman [00:32:53]:
That's how he look because he's got. It's like a book. You know, this. He's reading out of his book, but the book is the book.

Kieran O'Brien [00:33:00]:
Yeah.

David Roman [00:33:00]:
And that's what he believes, and that's how he rolls.

Kieran O'Brien [00:33:03]:
I respect it.

Lucas Underwood [00:33:04]:
Yeah.

Kieran O'Brien [00:33:05]:
I respect it.

David Roman [00:33:05]:
Yeah.

Kieran O'Brien [00:33:06]:
You know, Lucas, earlier when you were telling me that David actually likes me, and he has a funny way of showing it. I haven't thanked him yet for the shout out from the episode back in December. Yeah, the. That episode. The other episode that created a meme on the Internet. You shouted me out. You said, you know, the way to market a company is to do it the way that Kieran does it.

Lucas Underwood [00:33:26]:
Yeah.

David Roman [00:33:26]:
And to create a Facebook.

Kieran O'Brien [00:33:28]:
The Facebook group and the. So. And that was all him. Yeah, that was. It was a genuine shout out from David. So. I know David likes me.

Lucas Underwood [00:33:36]:
He gives you shoutouts all the time. I mean, do you know how many people know that you wear jeans with holes in them?

Kieran O'Brien [00:33:40]:
Oh, yeah, that's. Yeah, I wasn't gonna bring that up.

David Roman [00:33:44]:
I felt bad about that one.

Kieran O'Brien [00:33:45]:
That's okay.

Lucas Underwood [00:33:46]:
You did not.

Kieran O'Brien [00:33:46]:
I have since thrown them away.

David Roman [00:33:48]:
No, you haven't.

Kieran O'Brien [00:33:49]:
I don't. I don't own them anymore. They're gone.

David Roman [00:33:51]:
Probably, what, a $100 plus?

Kieran O'Brien [00:33:53]:
I don't even get. A long time ago when he gets pissy.

Lucas Underwood [00:33:56]:
Yeah, like, when he gets pissy like that.

Kieran O'Brien [00:33:58]:
Yeah.

David Roman [00:33:58]:
And I was grumpy, and he was like, hey, you gotta talk to this guy. And I'm like, what?

Lucas Underwood [00:34:03]:
Who?

David Roman [00:34:04]:
What? And then you walk up to me like, hey, how you doing? And all I saw was those holes. And you're, like, talking to me. I don't want to talk to people. And. And I was already in a bad mood, and something was, like, I was tired or something. I don't know. So I was in a bad mood, and then you just. You just caught me and then.

Kieran O'Brien [00:34:21]:
It's okay. It's water under the bridge.

Lucas Underwood [00:34:23]:
You're gonna kick my ass. I am so sorry.

David Roman [00:34:25]:
What?

Lucas Underwood [00:34:27]:
I. You told me not to, and I did it anyway.

David Roman [00:34:29]:
What did you do?

Lucas Underwood [00:34:30]:
What did you sign up for? I signed us up for another ASOC dinner because I felt like we need to do it.

David Roman [00:34:36]:
Who did you agree this way? I'm not doing it.

Lucas Underwood [00:34:38]:
I didn't say you were doing it. I'm not asking you to do anything.

David Roman [00:34:40]:
Okay. Good luck.

Lucas Underwood [00:34:42]:
Okay. It's a really nice place. It's gonna be cheaper. We're just gonna do it like a regular dinner.

Kieran O'Brien [00:34:47]:
Mmm.

Lucas Underwood [00:34:48]:
Instead of like a student, and just do it like we used to do it. We get. Then.

David Roman [00:34:52]:
Yeah. That turned into you buying the dinner and then everybody not paying you back, and then people calling you for refunds and turning into a freaking night.

Lucas Underwood [00:35:00]:
Just do that. We just have them get online and pay, and if they want to come, we'll tell them where it's at. After the.

Kieran O'Brien [00:35:05]:
When is it?

Lucas Underwood [00:35:07]:
Asta expo.

Kieran O'Brien [00:35:08]:
I'll be there.

Lucas Underwood [00:35:09]:
Yeah. And we'll just ask people, like, if they want to sponsor, they can.

David Roman [00:35:13]:
What?

Lucas Underwood [00:35:13]:
We'll use all of the proceeds to, like, send somebody to the.

David Roman [00:35:16]:
That's you people. I'm just. You have to get the sponsorship money. Pays for the thing. The dinner just covers the dinner. So if you get no sponsors, and it has to be that quantity of sponsors we got, otherwise it just doesn't work. Like, yeah, we ended up with some extra money because we had a lot of people show up or a lot of people pay for the dinner. We had like 125 or 150.

Lucas Underwood [00:35:45]:
I'm just gonna, look, I'm gonna have. This dude's gonna build me a website and it's gonna have a little slider on it that they can adjust how much they're gonna donate when they buy their dinner ticket.

David Roman [00:35:54]:
We have that. And people donated or shop.

Kieran O'Brien [00:35:56]:
Genie can just sponsor the dinner? Yeah, if David will listen to me about it.

David Roman [00:36:01]:
Dear. These dinners are. I mean, I think the last one was close to $50,000.

Lucas Underwood [00:36:08]:
Wow. I'm going way cheaper.

David Roman [00:36:11]:
Okay. I'm just saying, like, the last one we did that I did was.

Lucas Underwood [00:36:15]:
Was about 50,000 last year and one before that. But the last one.

David Roman [00:36:20]:
Yeah, the Scott. Scott did the last one.

Lucas Underwood [00:36:21]:
And this will just be like a gathering. Get together and eat. We won't do the speaker. We won't do any of that stuff. Just get together and eat.

David Roman [00:36:28]:
Okay. But then you just call a restaurant, say, hey, I got a 100 people come.

Lucas Underwood [00:36:31]:
That's what I did. But I have a minimum that I have to meet. So I'm just saying.

David Roman [00:36:35]:
Well, okay, so what do you need to sponsor for?

Lucas Underwood [00:36:39]:
Well, because that's how we're gonna send people to Astax.

David Roman [00:36:43]:
You're not. You're not gonna be able to send people. I'm just telling you you're not gonna make enough. Otherwise you're gonna have to charge a ton. So how much is the, how much of the meals going for?

Lucas Underwood [00:36:51]:
I was gonna go somewhere between 65 and 100 based on what we got.

David Roman [00:36:55]:
For the final cost or what it's gonna cost to do the, for the food.

Lucas Underwood [00:37:01]:
Our cost on the food is going to be probably fifty dollars to sixty five dollars, depending on what we go with. Right. They have a plethora of options.

David Roman [00:37:09]:
Okay. So on the high end, $65. So you're gonna have to do 100. 3125. Hundred 30, because you're not gonna have enough of a spread.

Lucas Underwood [00:37:18]:
What are you talking about?

David Roman [00:37:19]:
These are basic numbers like, what are you not understanding? Like that by the time you send the person, you, you pick someone, you pay for their ticket, ase the expo ticket. Let's say that they gift the ticket. Okay, fine. Still gotta pay for the hotel, still got to pay for the, for the, the flights, and then depending on how many people you want to send, I.

Lucas Underwood [00:37:40]:
Was just gonna pay for it.

David Roman [00:37:41]:
For who?

Lucas Underwood [00:37:42]:
For whoever we send. I was gonna do it and save us from the podcast.

David Roman [00:37:47]:
Okay, but that can be three or $4,000.

Lucas Underwood [00:37:49]:
Oh, well, I'm just, we'll just do.

David Roman [00:37:52]:
That's what, that's what I'm saying. By the time you send three or four or five or six people, like.

Kieran O'Brien [00:37:56]:
We said, who's in charge of the money side of the Dutch?

David Roman [00:38:01]:
He. For the podcast, the charity has enough money. Yeah, but the idea is not to dip into the fund, of course, because then you're having to constantly raise money. The idea is for the dinner to be able to cover the expense of sending 2345 people to Asta expo. That is, I'm going to keep calling it Astek.

Lucas Underwood [00:38:26]:
I am too.

David Roman [00:38:27]:
Do you know how many people, do.

Lucas Underwood [00:38:29]:
You know how many people, why did they rename it?

David Roman [00:38:33]:
I don't, I don't know. Would you mind just randomly change your name from shop Genie to shop o matic? No, just tomorrow. And just arbitrarily decide to do it?

Kieran O'Brien [00:38:42]:
Definitely not.

David Roman [00:38:42]:
Exactly. That's essentially what this happened is I.

Lucas Underwood [00:38:45]:
Think we are just trying to. I was out of town and I, there was a board meeting.

David Roman [00:38:48]:
He's like, I'm not taking any responsibility.

Lucas Underwood [00:38:51]:
And I think these people.

Kieran O'Brien [00:38:54]:
There was a board meeting. Lucas was not there at the record state, and.

Lucas Underwood [00:38:58]:
Exactly. And so I think what happened was, is the idea was, is like, let's reduce the acronyms.

Kieran O'Brien [00:39:03]:
Hmm.

Lucas Underwood [00:39:04]:
I think they chose the wrong acronym to reduce. Yeah. They should have just made everything as.

Kieran O'Brien [00:39:08]:
T e. More people know as te.

Lucas Underwood [00:39:10]:
Yeah, for sure. Because, like, the number of people, I have probably got 125 messages over the past couple of months of people saying.

David Roman [00:39:16]:
Oh, they're not doing as t, but why drop the a? Like, just drop the a and slap the expo at the end of the a. Like ASt expo. He said the last thing is the association. Right. Okay, so now it's ast association instead of Ast expo. It can still be as te.

Kieran O'Brien [00:39:36]:
Well, everyone's gonna call it Ast.

Lucas Underwood [00:39:38]:
Yeah. Oh, yeah. So, I mean, like, we could potentially lose quite a few people who don't think we're actually doing it. Like some of the big name. People who have always been there have messaged me and been like, yo, dude, what.

David Roman [00:39:51]:
What a flub this is.

Lucas Underwood [00:39:53]:
Why don't you call Mike Allen and.

David Roman [00:39:54]:
Tell him I'm saying it right now. It was a terrible decision, but whatever. We'll. We will adapt and overcome just one more struggle. Anyway, the dinner is. Yeah, good luck with that is what I'm telling you.

Lucas Underwood [00:40:11]:
Okay. All right. I'll figure it out. So that where it started was. Is. It started with when we went to vision. Yeah, we all wanted to have a place to hang out, so we, uh, we just set up, like, to go eat. We did that the first couple of years, and then I think it was Seth who said, hey, just let me pay for the dinner, and we'll save the money next year.

Lucas Underwood [00:40:30]:
We'll take some shop owners to vision or ast or whatever it is.

David Roman [00:40:35]:
I don't think that was the intention. I think the. The intention was just to have a gathering of shop owners.

Lucas Underwood [00:40:40]:
Yeah, that's what I'm saying.

David Roman [00:40:42]:
Yeah. But there was never intention of sending.

Lucas Underwood [00:40:44]:
No, I'm saying that the conversation was between Seth and I, and maybe there were a couple other owners that eventually got involved where Seth said, hey, just let me pay for the dinner, and I will pay that, and you guys take that money and bring a shop owner.

David Roman [00:40:57]:
Oh, okay.

Lucas Underwood [00:40:58]:
Right? So that's how that started, and then that's how the 501 c three started, and that's how the. All that came to be.

David Roman [00:41:06]:
But then people heard that he hadn't. That Seth had covered the dinner. And then everybody that had paid Lucas for the. Because he was collecting the cash all.

Lucas Underwood [00:41:14]:
Of a sudden comes back with their money back.

David Roman [00:41:16]:
Yeah. They're like, hey, I heard Seth paid for the dinner. Can I have my money back now? And they're like, well, we're doing something with the money. Sign up for that.

Kieran O'Brien [00:41:23]:
It's like, do you guys ever hear what happened to me at the dinner last year?

Lucas Underwood [00:41:26]:
No.

Kieran O'Brien [00:41:27]:
After the rip jeans episode outside with David, I was over very much in the theme of the Mountain Dew story.

Lucas Underwood [00:41:34]:
Right.

Kieran O'Brien [00:41:35]:
I'll incriminate myself now. I went over to get some sweet tea. Cause the sweet tea was amazing. And it had, like, that little handle. I broke the handle, and standing behind me was Craig from auto flow.

David Roman [00:41:48]:
Right.

Kieran O'Brien [00:41:48]:
And he took a video of it. So he has this video of me. The tea is just pouring all over the ground, and all the workers had to come over and. And help me stop. They put a bucket underneath it because the. The tab just snapped off. And so I couldn't close the valve for the tee, and it was just pouring everywhere.

Lucas Underwood [00:42:06]:
All right, hang on. I'm messing.

Kieran O'Brien [00:42:09]:
I hope. I hope Craig listens to this.

Lucas Underwood [00:42:13]:
Craig O'Neill, could you.

Kieran O'Brien [00:42:19]:
You don't have to ask him. I have it on my phone. I'll send it to you. But, yeah, he'll get a kick out of it if you tell us.

David Roman [00:42:24]:
That is crazy.

Kieran O'Brien [00:42:25]:
It is. It was. It was quite funny.

David Roman [00:42:27]:
Sticky everywhere. That's a nice.

Kieran O'Brien [00:42:28]:
It was terrible.

Lucas Underwood [00:42:30]:
Like, you go back to the trade show soaked in.

David Roman [00:42:34]:
Oh, no.

Lucas Underwood [00:42:35]:
Cause the trade show was after, wasn't it?

David Roman [00:42:37]:
That was a nomen. You need to get rid of those jeans that were badger.

Kieran O'Brien [00:42:40]:
It was in the jeans.

David Roman [00:42:41]:
Yeah.

Kieran O'Brien [00:42:41]:
I haven't worn them since, mainly because.

Lucas Underwood [00:42:43]:
Of David, but, yeah, I mean, he hurts my phones all the time.

David Roman [00:42:47]:
Why do you blame me? Jaren was like Jared Kleber. He was like, hey, I tried to tell him about those jeans, man. And I'm like, dude, he's, you know, he's young and he's like, yeah, but I told him, you know, you're gonna be talking.

Lucas Underwood [00:42:58]:
You know what it is? David is. David is just really upset that you're hipper than he is. David just exhausts the hip.

David Roman [00:43:05]:
Yeah, I never had the hip.

Kieran O'Brien [00:43:07]:
He's not cool anymore.

David Roman [00:43:08]:
I've never been cool, ever. It's never been a thing.

Kieran O'Brien [00:43:11]:
I believe you did.

David Roman [00:43:12]:
No.

Kieran O'Brien [00:43:12]:
A long time ago.

David Roman [00:43:13]:
No, no, no. It's not a thing I remember, and.

Lucas Underwood [00:43:18]:
This is probably a low blow, and I'm sorry if it is. I remember the dog poop story, and, like, that hurt my heart. Like, it literally, like, what's the dog poop story? The dog poop story from when you were in school.

David Roman [00:43:32]:
I walked into school. I walked into high school. It was, I think, my sophomore year, and I'd walk through dog poo, and I had dog poo all over my shoes. Didn't know. And so I'm walking around, and the kids around me like, what's that smell? And they're looking at me like, why do you smell like that? I'm like, I don't smell. What are you talking about? And, you know, like, a lot of kids smell. They don't shower. They don't, you know, wash their hair.

David Roman [00:43:56]:
They don't. That was not me.

Kieran O'Brien [00:43:58]:
You sure was.

David Roman [00:43:59]:
Yeah, okay. Yes. I've always been like that. I've always been prissy about showering. All that side. That's just the way I was anyway. And then, yeah, they. I was teased mercilessly, dude.

Lucas Underwood [00:44:11]:
I was too. I was made fun of for so long in school, right? That's why I got out of public school, because. Okay, that wasn't exactly why I wasn't in public school. It's because I started fighting back, and I was big enough to make a scene.

David Roman [00:44:29]:
Why would they make fun of you, though?

Lucas Underwood [00:44:31]:
I was made fun of because my weight and, like, everything you could imagine.

David Roman [00:44:34]:
How big were you?

Lucas Underwood [00:44:35]:
Oh, I mean, just always been a big kid.

David Roman [00:44:39]:
Like, how big?

Lucas Underwood [00:44:40]:
I mean, I don't know.

David Roman [00:44:41]:
Like chunky Duncan. Like, yeah, big. No, like all blown up in the face.

Lucas Underwood [00:44:46]:
I'm Chunky Duncan. I am right now.

David Roman [00:44:49]:
Just. No, just no facial hair. Have you ever seen him without facial hair? Oh, it's bad now I've got video of him. No shirt on, no facial hair, like, and almost no hair on the top of his head.

Kieran O'Brien [00:44:59]:
Can I have this video?

David Roman [00:45:01]:
You can.

Kieran O'Brien [00:45:02]:
For his next.

Lucas Underwood [00:45:04]:
Sponsorship for the dinner. Yeah.

Kieran O'Brien [00:45:06]:
All right. How do I grow a bearden I. What's the secret?

Lucas Underwood [00:45:11]:
I. Look, mine is, like, all.

David Roman [00:45:13]:
You barely have hair on your arms and stuff like that.

Kieran O'Brien [00:45:15]:
Yeah, it's probably why I want. I want a beard like you. Because I think it would look good.

Lucas Underwood [00:45:21]:
No, look at this patchy. Look how patchy that is. Yeah, just like me. It'll look like crap.

David Roman [00:45:27]:
Yes. So don't do that.

Kieran O'Brien [00:45:29]:
So you don't do, like, the rollers or the beard oil or any of that?

David Roman [00:45:31]:
Well, the beard. You have to do the beard oil, but you're doing the beard oil to keep it clean.

Kieran O'Brien [00:45:36]:
Okay.

David Roman [00:45:36]:
So you put the beard oil and you brush it. And here's the thing, like, it catches everything in the floating around, so you want to wash it on a regular basis, like every day. And then you put the beard oil so it doesn't get itchy and dries it, because otherwise it dries out. And then you're just. You're itching, and then it's flaky and stuff like that, you know? Yeah, that's gross. Yeah, but no, like, lean into the baby face. Like, lean into it.

Kieran O'Brien [00:46:00]:
I've had it long enough. I don't know. I'm about to be 25, David.

David Roman [00:46:04]:
Yeah, well, I want that. That's.

Lucas Underwood [00:46:06]:
You're.

David Roman [00:46:06]:
You're still a baby. I'm just saying, like, lean into that all the way up into your thirties and forties.

Kieran O'Brien [00:46:11]:
Okay.

David Roman [00:46:11]:
If you still have the baby face of 40, go for it.

Kieran O'Brien [00:46:15]:
Fair. That's fair. What do you think about this, Lucas? You agree?

Lucas Underwood [00:46:18]:
Yeah. Okay. I would. Yeah. Cause you're not like, I'm fat, right? So, like, I have to. I'm trying to, like, not look so fat, and it helps.

Kieran O'Brien [00:46:28]:
It helps a lot.

David Roman [00:46:30]:
But if you weighed less, would you shave the beard off?

Lucas Underwood [00:46:35]:
No. I look even stupider.

David Roman [00:46:37]:
You look like a baby. I know.

Lucas Underwood [00:46:39]:
It's awful.

David Roman [00:46:40]:
At some point, so you start to, like. You start to wrinkle heavily around your eyes.

Lucas Underwood [00:46:45]:
Okay, I'm gonna get.

David Roman [00:46:46]:
And you. When the wrinkling starts to get heavy around the eyes, at that point, you're like, okay, well, I don't look like I do when I was 19, so I should now probably not continue to try to look like I'm 19.

Kieran O'Brien [00:47:01]:
Right. Have you guys talked about auto repair on the other episodes today?

Lucas Underwood [00:47:04]:
No.

Kieran O'Brien [00:47:05]:
No.

David Roman [00:47:06]:
It's always auto stuff.

Kieran O'Brien [00:47:07]:
Okay.

Lucas Underwood [00:47:08]:
We talked. We've talked about cars a little bit here and there. Um, so looking for.

David Roman [00:47:12]:
In your phone.

Lucas Underwood [00:47:13]:
So, let's see, there was 16. Maybe I was a little.

David Roman [00:47:17]:
Okay, so other than looking more tired, he looks the same. Yeah. Is what I'm saying.

Kieran O'Brien [00:47:21]:
You just. Without a beard. Yeah, yeah, yeah.

Lucas Underwood [00:47:23]:
And there's where I'd lost all the weight.

David Roman [00:47:24]:
I think I've seen those.

Lucas Underwood [00:47:27]:
I've lost most the weight in there, right?

Kieran O'Brien [00:47:29]:
Oh, yeah.

Lucas Underwood [00:47:30]:
And so, like.

David Roman [00:47:32]:
So they weren't making fun of your weight. They were making fun of you just being.

Lucas Underwood [00:47:35]:
I had gotten big. And you know what's really interesting is that there was a.

David Roman [00:47:40]:
There you do the teasing in high school, or was like. Because he. What are you, 38? 39? Okay, so, like, there. There's a. There was several years where bullying. There was no anti bullying in school. It was just. Oh, yeah, you were.

David Roman [00:47:59]:
You went in there and it was a dog fight.

Kieran O'Brien [00:48:01]:
Yes.

David Roman [00:48:02]:
And so if you were not bullying, you were getting bullied. That was it, right?

Lucas Underwood [00:48:07]:
Yeah. Yeah, for sure. And so you were either or.

David Roman [00:48:09]:
Yeah. So were you. Was you your high school days past that?

Kieran O'Brien [00:48:14]:
Are you, like, honestly, I just tried to fly under the radar. I don't. I don't. I didn't really bully that much. I don't. I didn't really get bullied that much either.

Lucas Underwood [00:48:21]:
Well, you were kind of a jock guy, so that was.

Kieran O'Brien [00:48:23]:
Yeah, well, that was the. That was the key, because I've always been, like, a computer nerd, but I played sports, too, so I was kind of on both sides, and I just stayed. I was Switzerland. So you stayed neutral.

Lucas Underwood [00:48:32]:
You want to hear a crazy story?

David Roman [00:48:34]:
I don't think it's a. I don't think it's a bad thing to be into computers now.

Lucas Underwood [00:48:40]:
Yeah.

David Roman [00:48:40]:
Like, it was in the nineties. No, in the nineties, if you were into video games and computers, you were a nerd and you were not into sports. Like, you can kind of do both now.

Kieran O'Brien [00:48:49]:
Yeah.

Lucas Underwood [00:48:50]:
So the last time I was bullied by somebody, like, the online comments, I just.

David Roman [00:48:55]:
I bully you every day.

Lucas Underwood [00:48:56]:
No, you enjoy it. That's different. That sounded gross. You're disgusting. So, like, the online comments, I just laugh about and go on. But. So my chiropractor, right? She's married to this guy, and I've never really had any interaction with him or anything. And so some of the first videos that we released, I guess he had seen one of them.

Lucas Underwood [00:49:21]:
And so we go to this yard sale at a local church. I still remember it was on Greenway Road. And we walked in and he was in there, and he said. I was standing there talking to him, and he, like, had this look on his face, right? And he says, you know, I'm just going to give you a piece of advice because I love you, man. Like, as chunky as you are and with you being a little bit on the fat side, you really need to, like, grow some facial hair to make your face look better, because, like, it's just really unflattering that you're putting yourself on the Internet like that. And I was like, huh, okay. And so, like, it kind of stung a little bit, and my wife heard it, and, like, it really made her mad, right? And so now this dude's walking around with no teeth at all, like, meth mouth. It's bad.

Lucas Underwood [00:50:02]:
I was like, oh, but did you.

Kieran O'Brien [00:50:04]:
Grow up here because of him?

Lucas Underwood [00:50:05]:
Huh?

Kieran O'Brien [00:50:06]:
Did you grow because.

David Roman [00:50:07]:
Yes, he did.

Kieran O'Brien [00:50:08]:
That's why I think you got to bring back bullying. I think. I think it helps people.

David Roman [00:50:11]:
What are you talking about? Well, I don't. I'm not against that, but I'm saying. I think you do. But. But no, like, f that guy.

Lucas Underwood [00:50:21]:
Look, I'm just saying, like, he. He approached it in a very mean way. And you could tell, like, dude was pissed off, right?

David Roman [00:50:29]:
It was very much trying to be mean, right?

Lucas Underwood [00:50:32]:
He was. You could see it in his face. He was trying to be mean.

David Roman [00:50:35]:
Yeah.

Lucas Underwood [00:50:36]:
And so. But. But he wasn't wrong, right? Like, I go back and look at those pictures in videos, and I'm like, you know, dude's right.

David Roman [00:50:42]:
Really?

Lucas Underwood [00:50:43]:
Yeah, it was. No, he was completely right. He was completely right.

David Roman [00:50:48]:
Here's the thing.

Kieran O'Brien [00:50:49]:
I can see both sides.

David Roman [00:50:50]:
Yeah, no, no, there's no both sides. Here's the thing. You're ugly.

Lucas Underwood [00:50:55]:
Yeah, of course.

David Roman [00:50:56]:
I know, but embrace it.

Lucas Underwood [00:50:58]:
Of course.

David Roman [00:50:59]:
And I do, like, well, yeah, so am I. And I was saying, like, you just embrace it. You're just. It's. I don't care. Like, well, who am I trying to impress here?

Lucas Underwood [00:51:08]:
I'm not trying to impress anybody.

David Roman [00:51:09]:
Well, you're trying to impress somebody because it's like, hey, trunky Duncan, grow beard or something. So you don't like. Okay, so what? So I look prettier to you? What is it that you want me.

Lucas Underwood [00:51:19]:
To do, honey, you'll never look pretty.

David Roman [00:51:22]:
I'm not. I'm telling. I'm saying. I say to him, like, so what's the end game here? You want me to look prettier for you so you can enjoy watching the videos? Are you into facial hair? Is that what your kick is? Like, what is it you want me to do here?

Lucas Underwood [00:51:38]:
He still hates me. I don't know what his deal is. I have no.

Kieran O'Brien [00:51:41]:
Does he still listen to the podcast?

Lucas Underwood [00:51:42]:
I have no idea.

Kieran O'Brien [00:51:43]:
Does the guy that made fun of you was.

David Roman [00:51:45]:
I hate watch.

Lucas Underwood [00:51:46]:
He watched it. He watches it. I see him on Facebook sometimes. I think he watches it.

Kieran O'Brien [00:51:50]:
Oh, you know who this guy is?

Lucas Underwood [00:51:51]:
Oh, yeah.

David Roman [00:51:52]:
Yeah.

Lucas Underwood [00:51:52]:
No, like, he was my chiropractors husband.

David Roman [00:51:54]:
Oh, wow.

Lucas Underwood [00:51:55]:
Yeah.

David Roman [00:51:55]:
Was. Not anymore.

Lucas Underwood [00:51:57]:
And he, like, comes there in the shop, and he yells at my employees, and he still comes in. He's, like, always really mean and really just, like, super abrasive.

Kieran O'Brien [00:52:04]:
He's a customer of yours the whole time.

David Roman [00:52:06]:
He's on meth, so you can't. The guy. The guy's high.

Lucas Underwood [00:52:10]:
I don't know if that's it or not. I didn't.

David Roman [00:52:12]:
He had meth mouth.

Lucas Underwood [00:52:14]:
Well, he does now. Yeah, but. But, I mean, I guess my point is, is, like, he had valid points. Like, you know, if somebody says something, you should all look, that is one thing that I.

David Roman [00:52:25]:
That's why I apologize. Someone's like, I'm sorry for the mean comments about the jeans.

Kieran O'Brien [00:52:28]:
Well, he made it up to me with the shout out in December.

Lucas Underwood [00:52:31]:
Yeah. Yeah.

Kieran O'Brien [00:52:34]:
Guys, does this. Does this sound board have cool sound effects when you press the colorful button?

David Roman [00:52:38]:
Yeah.

Kieran O'Brien [00:52:39]:
Had you ever used them?

David Roman [00:52:40]:
No, no.

Lucas Underwood [00:52:42]:
We, um. David does this imitation of another podcaster, and he like nails, not a podcaster.

David Roman [00:52:49]:
He's not a podcaster. He's not.

Lucas Underwood [00:52:51]:
And I'm just.

David Roman [00:52:52]:
Podcast.

Lucas Underwood [00:52:53]:
If I could get that recorded, we would put that on there, and then when he hit play, he would like.

Kieran O'Brien [00:53:02]:
I think you guys need an intro jingle.

David Roman [00:53:04]:
We had an intro jingle. I took it away. Oh, yeah, of course.

Kieran O'Brien [00:53:08]:
David took it away.

Lucas Underwood [00:53:09]:
David's always taking things away.

David Roman [00:53:12]:
We need to change our intro again.

Lucas Underwood [00:53:14]:
To what?

David Roman [00:53:15]:
Yeah, I had actually, I had a whole script in my head. I should written it down, but, you know, it's a shower thing. Like, you get in the shower, you're like, this is great. And then I tell myself, I'm like, I'm not going to forget. I'm not going to forget. I'm not going to forget. I know exactly what I want to do. I know exactly what I'm going to say.

David Roman [00:53:29]:
This, that and the other. Like, I had it all worked out. And then, you know, that something distracted me. That was the end of that.

Lucas Underwood [00:53:35]:
The dude that I was talking about earlier that works for the community college, he does, like, their technology training or whatever. Yeah, he was talking about how if he wakes up in the middle of the night, instead of, like, taking a note in voice recorder or whatever, he goes to chat GPT and he talks to chat GPT and it saves it. And he uses that to come back later and then look through what he had said to chat GPT about his idea.

David Roman [00:53:59]:
Yeah.

Lucas Underwood [00:54:00]:
And he's like, it always. He's like, I don't know if it's the tone of the voice. He's. I don't know if it's the way I explain it or what I'm saying in the middle of night. He said, I always get the best ideas from the response from chat GPT, from what I say in the middle of the night. He's like, I've got some really good ideas that have, like, he's like, that's why I'm here today. That's why I have the job I have is because of an idea that's awesome.

David Roman [00:54:21]:
I should do that. I should. I'm telling you, like, I had this, I had the ast ad, the intro, what I was going to say, what you were going to say, and just, I had it all worked out and it was going to flow and it was going to, and we had the institute ad in there, too. And, like, it was, it was gonna be the tits. I'm telling you, I was so excited, and then I completely forgot. I've no idea.

Lucas Underwood [00:54:45]:
Never. It never works like that for me because, like, I'm constantly, like, if I have to speak in front of people or if I have to say something to somebody, I go over in my head, like, thousands of times and it just goes and it plays nonstop and then I go to say it and it never comes out like I envisioned it coming out.

David Roman [00:55:01]:
Yeah, yeah. But that's, I don't know. That's a, like, nerves thing.

Lucas Underwood [00:55:08]:
You think so? Yeah, we're just saying, like, it's not even nerves. It's like I practice how I want to sound.

Kieran O'Brien [00:55:14]:
You ever take any public speaking lessons or, like, toastmasters?

Lucas Underwood [00:55:17]:
I should. I probably should. Yeah, definitely.

David Roman [00:55:20]:
Yeah. You're terrible at it.

Lucas Underwood [00:55:22]:
I agree. I don't disagree with you.

David Roman [00:55:29]:
You're not gonna do anything about. I roast you. You don't do anything about it. This guy makes one comment about your chin and you're growing. You're trying to be grizzly Adams over here. No, no.

Lucas Underwood [00:55:39]:
You know, the reason that I'm okay with you making fun of me is because, like, you say something mean about me. Like, you just said something about that I can't speak. And it's true. Right? There's no doubt. But I laugh because I'll never forget you trying to read out that list of names at ast. So you say it.

Kieran O'Brien [00:56:01]:
I was in the back of the room for this?

Lucas Underwood [00:56:03]:
Yeah. Yeah.

David Roman [00:56:03]:
Were you there? Yeah.

Kieran O'Brien [00:56:04]:
During the dinner?

David Roman [00:56:06]:
No, no, this was.

Lucas Underwood [00:56:10]:
Nobody was there. Like, nobody was there.

David Roman [00:56:12]:
They had not planned the last Saturday night prize giveaway thing properly. And he's like, hey, go out there and read these names. And these were people that had won prizes at aspect. Yeah. Like big prizes, like toolbox, big things. And so they had this long list of names. And I'm up there and I can't pronounce half these names. And I'm just making these names up, and nobody is walking up, and I'm like, no.

David Roman [00:56:42]:
Okay, let's move on to the next one, man.

Lucas Underwood [00:56:44]:
I said, jimmy leash saved my ass today because, like, you know me, I've got this stupid redneck accent, and, like, so I can't get.

David Roman [00:56:52]:
Were you gonna say Jesus?

Lucas Underwood [00:56:53]:
Well, no.

David Roman [00:56:55]:
Jesus?

Lucas Underwood [00:56:57]:
No.

David Roman [00:56:57]:
Jay. Sus, are you in here?

Lucas Underwood [00:56:58]:
J Suz? No. So here comes Jimmy Lee. And I'm like, hey, is that Jesus? He's like, Jesus. Like, damn, you rule.

Kieran O'Brien [00:57:07]:
Jimmy Lee's a great MC, though.

Lucas Underwood [00:57:09]:
He is. He's incredible. Jimmy Lee is Jesus here. He's really worked hard. He's really worked hard to develop his publication.

David Roman [00:57:24]:
Have you seen the clip of family feud where they're asking for names that start with an age? What's his nuts? And. And the guy goes, Jose. And everybody's like, and obviously it wasn't up there because it doesn't start with a. With an h. Starts with a J. Except I had a customer come in and his name was Jose. I thought it was Hosea. It was Hosea.

David Roman [00:57:51]:
And he's like, no, no, let's pronounce Jose.

Lucas Underwood [00:57:54]:
Josea.

David Roman [00:57:55]:
No, no, Jose. Jose. No, I'm saying you're like, I never.

Kieran O'Brien [00:58:01]:
Heard of a silent a.

David Roman [00:58:03]:
He's like. It's pronounced Jose. Like, Jose. Like, I have a Jose. That works for me. Oh.

Lucas Underwood [00:58:07]:
La Dasha. Lodasha.

David Roman [00:58:09]:
La dasha.

Lucas Underwood [00:58:13]:
La.

David Roman [00:58:15]:
That's the name.

Lucas Underwood [00:58:16]:
It is. It really is.

David Roman [00:58:18]:
It's LA.

Lucas Underwood [00:58:19]:
No, it was in a. It was a teacher in North Carolina, and, like, they took pictures in the whole nine yards. The parents named their daughter La Dasha. The teacher pronounces the name la, like, trying to figure it out. Blah. And so she's like, no, no, it's la Dasha. La Dasha. And the teacher's like.

Kieran O'Brien [00:58:38]:
Like a hyphen, like the.

David Roman [00:58:40]:
Yeah, just.

Lucas Underwood [00:58:41]:
And so she. They fire the teacher because she mispronounced the child's name, and it seemed like she was making fun of her. So they fire the teacher over.

David Roman [00:58:50]:
That name deserves to be made fun of. That's what I'm saying. They need to bring back bullying for that kind of thing. We can get normal names back. Like, it's not. It's. It's getting stupid. Yeah, the names.

David Roman [00:59:03]:
You know, my sister decided to name one of my nephews his names Tavian and Jaden. And so I send her memes all the time. It was in, like, a Jaden Raiden, ninja, gaiden. I was reading the names down the list, like, yeah, great name.

Lucas Underwood [00:59:23]:
She's like, for a religious guy, you're headed right to hell.

David Roman [00:59:26]:
What's that?

Lucas Underwood [00:59:27]:
For a religious guy, you're headed right.

David Roman [00:59:28]:
No, just open. Just pick the name. Keep it simple. Like, pick the normal names out of the Bible or something like that, you know? And I actually had a guy, and we were at church services, and this guy's. He introduces us to his kid and was like, yeah, that's. That's my son status. And we're like, oh, status is like a family name. Or like, he's like, no.

David Roman [00:59:53]:
And he, like, he spit out. It was in. It's in the. It's in the book of Romans. He's like, romans 16. I don't remember. It's in chapter 16 now, I'm pretty sure. And he's like.

David Roman [01:00:02]:
And we're like, what we open? There it is. Statues. That's. That's how he picked this. He went to the weird names. Don't go to the weird names, folks, because there's some weird names in the Bible.

Lucas Underwood [01:00:13]:
That's kind of cool name status.

Kieran O'Brien [01:00:16]:
I have a folder in my camera roll of every time Starbucks has spelled my name in just a crazy way. Pretty much every time.

Lucas Underwood [01:00:24]:
I had to ask David, like, the first four or five times, how to spell your name, and I still can't pronounce it. It's just a redneck accent. I can't do anything about it.

David Roman [01:00:32]:
You were gonna call Jesus family name, or was that. Were the. Were they trying to be weird?

Kieran O'Brien [01:00:39]:
My parents. My parents, yeah, my mom just liked irish names. It's an irish name.

David Roman [01:00:43]:
Yeah, see, that makes sense.

Lucas Underwood [01:00:44]:
Yeah, yeah, yeah, yeah.

David Roman [01:00:47]:
We had a lot of Megans in my school. Megans and shannons.

Lucas Underwood [01:00:50]:
Were they the Megans with the h.

David Roman [01:00:52]:
After some h's, some no h's. There were a lot of Megan's. Michael shannon's. It was an irish catholic area, so we.

Lucas Underwood [01:01:01]:
We named my daughter after my mom, right? So that's how she got her name. And my mom's name was spelled like a boy's name. You know, it was really weird. Probably one of the craziest things that I have witnessed is that when my mom died, like, even though these people have known my parents for years, because the. The. My uncle owns the funeral home, right? And so the people that work for him are trying to figure out the names because my dad is Rhonda Wayne Underwood and my mom was Jimmy Sharon Underwood, and so they got the names because they're like, wait a minute, she must be Rhonda Sharon Underwood and not Jimmy. So they, like, switched all around, and they kept coming back, like, over and over again, like, hey, we can't. There's something not matching on the death certificate.

Lucas Underwood [01:01:49]:
And so that's when they figured out, like, hey, because their names are.

David Roman [01:01:52]:
Here's the. I like the irish thing. Makes sense. The mountain folk thing makes sense, too. I get that. Like, they're in Appalachia, they're gonna have their.

Lucas Underwood [01:02:01]:
What did you just say?

David Roman [01:02:03]:
I don't know, dude.

Lucas Underwood [01:02:04]:
You.

David Roman [01:02:04]:
Appalachia.

Lucas Underwood [01:02:05]:
I know where you're going with Appalachia.

David Roman [01:02:07]:
Not Appalachia, whatever, in the irish thing. But my sister, she is puerto rican, guatemalan, and she married italian descent Bostonian. Okay. His name is Tommy. It's my cousin Tommy. Yeah. To Amy. That's.

David Roman [01:02:26]:
That's how you say it. Tommy.

Lucas Underwood [01:02:27]:
The only reason I know how to say that is because I watched a ton of. Ton of this old house.

David Roman [01:02:33]:
Have you seen the commercial? My cousin from. My cousin from Boston?

Kieran O'Brien [01:02:37]:
No.

David Roman [01:02:38]:
Okay, well, I'll send you the clips. It's a commercial they run in Boston. It's my cousin from Boston. Anyway, that's him. He's my cousin from Boston. That's him to the t. Anyway, that's what she marries. Then she picks these cockababy names.

David Roman [01:02:52]:
I'm like, please get out of here. I tell her to her face, she has. She picked stupid names for my poor nephews. And I said, how many CEO's do you know of are named Tavian? And she's like, no, he'll be fine. Okay, now check the prison rolls. How many Tavians do you see in prison? More than you see CEO's.

Lucas Underwood [01:03:19]:
Well, is your sister hot? I've never asked that.

Kieran O'Brien [01:03:24]:
Oh, my God.

Lucas Underwood [01:03:26]:
I mean, that's an important thing.

David Roman [01:03:28]:
Why would that make a difference?

Lucas Underwood [01:03:30]:
I just want to know.

Kieran O'Brien [01:03:31]:
Is she.

Lucas Underwood [01:03:32]:
Yeah.

David Roman [01:03:32]:
No, she's my sister. That's gross.

Lucas Underwood [01:03:38]:
I don't think I've ever seen something stop you dead.

David Roman [01:03:42]:
I just don't understand what makes a bit of difference. I'm just saying she picked terrible names.

Kieran O'Brien [01:03:47]:
It builds character.

David Roman [01:03:48]:
Names.

Kieran O'Brien [01:03:49]:
Take it from me, it builds character. The no having name.

David Roman [01:03:55]:
It's just complicated.

Kieran O'Brien [01:03:56]:
Well, defense spell, whatever.

David Roman [01:03:58]:
Okay. But if that's only because you're in Virginia and then Arizona or whatever, like, you go to the northeast, there's probably way for sure because it's a heavy irish area. Okay.

Lucas Underwood [01:04:08]:
Yeah.

David Roman [01:04:09]:
So the same thing, though. But she. She doesn't pick a hispanic name.

Kieran O'Brien [01:04:13]:
Yeah.

David Roman [01:04:14]:
She doesn't like, my father is Luis. She didn't pick Luis Alberto. She didn't. My grandfather's name is Seferino. That that would have made sense. That's a weird name, right?

Lucas Underwood [01:04:24]:
Yeah.

David Roman [01:04:24]:
You don't hear a lot of safari knows. That.

Kieran O'Brien [01:04:26]:
Would have made sense to me.

David Roman [01:04:29]:
Tavian and Jade.

Kieran O'Brien [01:04:31]:
Hmm.

David Roman [01:04:32]:
Anyway, they're gonna be here this week. I'm gonna enjoy having my nephews. They're monsters. They're monsters. I smack that crap out of them, too. They get out of line.

Kieran O'Brien [01:04:42]:
How old are they?

David Roman [01:04:43]:
They're like, eight. They're gonna turn nine. They're gonna turn.

Lucas Underwood [01:04:46]:
Are they twins?

David Roman [01:04:47]:
Yeah.

Kieran O'Brien [01:04:47]:
Do they have cell phones?

David Roman [01:04:49]:
No, they have iPads.

Kieran O'Brien [01:04:50]:
Okay.

David Roman [01:04:51]:
Yeah. They don't have cell phones. That I would yell at her, but she babies them, and. And she does not let my poor cousin, my cousin from Boston, Tommy, discipline them properly. And so, do you like Tommy? I love Tommy. I love Tommy. Tommy is deranged, but he is the sweetest guy. He is.

David Roman [01:05:16]:
He is.

Lucas Underwood [01:05:16]:
What makes him deranged.

David Roman [01:05:20]:
I think he takes a lot of pills. He's a pill popper. Okay. Yeah. He's an expert. He's a badass. He went and got shot in Afghanistan. Okay, so, like, all the props in the world.

David Roman [01:05:33]:
Yeah, that guy went out, fought, got shot, and then got discharged. Medical reasons, and now cannot keep a job. And pops a lot of pills. But he is. He makes all the promises in the world. He's all well meaning, and it's always from the heart. He's that kind of guy. He's genuine in what he says.

David Roman [01:05:52]:
He just never follows through on anything ever, so you just kind of know he's not that guy. Yeah, but he means well, and he always means well. He's a sweet guy. I love him to death. I love him to death. I like him more than I do my sister, so. She's so mean. She's mean.

Lucas Underwood [01:06:09]:
Well, I mean.

David Roman [01:06:10]:
Yeah. What? I'm not mean, am I mean? I don't know. I'm just trying to be mean.

Kieran O'Brien [01:06:22]:
What's the title of this episode gonna be?

Lucas Underwood [01:06:24]:
Oh, that's a good question.

David Roman [01:06:25]:
I'm gonna run it through AI, see what happens. I mean, there's a bit. Some episodes where, like, I don't know what to call this one. The episode with the pesh.

Lucas Underwood [01:06:37]:
Mm hmm. Oof.

Kieran O'Brien [01:06:41]:
I always think that when I see it pop up in my feed, I see a new change in the industry. Podcast episode. I read the title, and I'm like, okay, so that's about 10% of what?

Lucas Underwood [01:06:48]:
The conversation, maybe. Maybe.

David Roman [01:06:52]:
I appreciate that. You apparently listen to at least more than one episode.

Kieran O'Brien [01:06:55]:
Yeah. Yeah.

Lucas Underwood [01:06:57]:
What was the Depeche episode? I can't remember.

David Roman [01:06:59]:
Depeche. I think you said Depeche had partaken in some extracurricular activities before he walked into the podcast.

Lucas Underwood [01:07:07]:
Oh, maybe he had. No, that. I was just saying.

David Roman [01:07:11]:
Either that or he is the most laid back, chill guy I've ever met in my life.

Lucas Underwood [01:07:15]:
He's always laid back and chill.

David Roman [01:07:18]:
He was extra laid back and chilled. Anyway, the caption on the thumbnail is, are you high? And kick our asses.

Lucas Underwood [01:07:28]:
He's a big dude.

David Roman [01:07:29]:
I wasn't talking about him. That was the line in the episode. We said that to each other at some point, I'm like, are you high?

Lucas Underwood [01:07:36]:
You made me look like I was high. I don't know what I look like when I'm high.

David Roman [01:07:43]:
I don't know. Do you get high a lot? I feel you don't. You don't. You pop edibles it just before bed.

Lucas Underwood [01:07:51]:
And I've kind of stopped that.

Kieran O'Brien [01:07:53]:
Is it legal in Kansas yet?

David Roman [01:07:55]:
No.

Kieran O'Brien [01:07:56]:
Well, you can buy you in Missouri or Kansas.

David Roman [01:07:58]:
Kansas.

Lucas Underwood [01:07:58]:
You can buy Thc a all over the country. And it's legal right now.

David Roman [01:08:02]:
Yeah. You get high?

Kieran O'Brien [01:08:05]:
No.

David Roman [01:08:05]:
Ever?

Kieran O'Brien [01:08:06]:
No.

David Roman [01:08:06]:
Nothing. Drink?

Kieran O'Brien [01:08:08]:
No.

David Roman [01:08:08]:
No, nothing.

Kieran O'Brien [01:08:10]:
He's boring guy. Yeah.

David Roman [01:08:14]:
Why? Why do you just choose to do that? Because you're like, I got to be in my peak performance.

Kieran O'Brien [01:08:18]:
Yes. I like to be in control.

David Roman [01:08:20]:
Yeah, there you go.

Kieran O'Brien [01:08:21]:
Never got into it. Not my thing.

David Roman [01:08:22]:
I'm a prude. There's a difference. See, I'm not at peak performance at all.

Kieran O'Brien [01:08:26]:
Okay.

David Roman [01:08:26]:
I'm pudgy.

Kieran O'Brien [01:08:27]:
Hey, same tactics, right?

David Roman [01:08:31]:
No, it's not at all the same tactics. It's the same result, kind of result. We're sober all the time. Yeah, but it's not the same tactics. You like, you're trying to get an edge.

Lucas Underwood [01:08:42]:
I. Yeah.

David Roman [01:08:43]:
Like cheesecake. Did you see the cheesecake at the restaurant? I looked at it probably 20 times. I couldn't. I was gonna explode.

Lucas Underwood [01:08:50]:
I.

David Roman [01:08:50]:
Look, I would have been vomiting just to go back and eat. I would have been like, hey, we're going back to roman times and we're gonna puke just so I can go back and eat. I vomitorium. You familiar?

Kieran O'Brien [01:09:00]:
Yeah. You know, a little drink. You.

David Roman [01:09:02]:
Did they have a drink in the.

Kieran O'Brien [01:09:03]:
Coffee that it makes you.

Lucas Underwood [01:09:06]:
Yeah, it was. It was the cup that caused it.

Kieran O'Brien [01:09:08]:
Yeah.

David Roman [01:09:09]:
What was the cup made out of?

Lucas Underwood [01:09:11]:
It was a. It's a poisonous cup. You can still bomb today, but they're really weird.

David Roman [01:09:15]:
Who buys them?

Lucas Underwood [01:09:17]:
Hang on. I'll tell you.

David Roman [01:09:20]:
Anyway, I was thinking about doing that, huh? Purging just so I could have some cheesecake, but I was ridiculously full.

Kieran O'Brien [01:09:27]:
How's this episode gonna change the industry? Gentlemen?

Lucas Underwood [01:09:30]:
It's not.

David Roman [01:09:33]:
That I think was the meanest comment anybody has ever said in the podcast.

Kieran O'Brien [01:09:38]:
Me. Just now?

David Roman [01:09:39]:
Yes, just now.

Kieran O'Brien [01:09:40]:
I'm just curious.

David Roman [01:09:42]:
That cut me deep.

Kieran O'Brien [01:09:43]:
I want to make sure I can contribute.

David Roman [01:09:47]:
I am going to make sure that people realize that the self help books are mostly all griffs, and so they're going to hear that part of the thing where you recommend Emyth and extreme ownership one more flipping time. Facebook groups love my mind.

Kieran O'Brien [01:10:05]:
The Facebook groups love it. They love those two books.

David Roman [01:10:09]:
I know. I see it over and over and over and over.

Kieran O'Brien [01:10:12]:
And the.

David Roman [01:10:13]:
I hate the email. I think it is the worst thing.

Kieran O'Brien [01:10:15]:
There's another book that everyone recommends, the.

Lucas Underwood [01:10:18]:
How to win friends and influence people.

David Roman [01:10:19]:
Yeah, no, that's a good book. Yeah, that has good pragmatic antimony.

Kieran O'Brien [01:10:24]:
Oh, I know. Pay yourself first.

Lucas Underwood [01:10:26]:
Oh, yeah.

David Roman [01:10:28]:
Profit first.

Kieran O'Brien [01:10:29]:
A profit first. Yeah.

Lucas Underwood [01:10:30]:
There is one called pay yourself 1st.

David Roman [01:10:32]:
1St is it profit first is the.

Kieran O'Brien [01:10:34]:
One that's in the Facebook groups.

Lucas Underwood [01:10:35]:
Yeah.

David Roman [01:10:36]:
Then our profit first is not a self help book per se. Although he does spend a good, like 80% of the book just telling stories, which I get. But I'm saying, like, most books are just fluff. Most books are fluff. And then of the ones that aren't even the. You can get 99% of what you need to get out of out of a blinkist or one of those headway or one of those, you know, short. Yeah. Book offerings.

David Roman [01:11:03]:
Just do that. But don't. And then don't pretend you read the book. You didn't read the book. Extreme ownership is a fun listen, but I couldn't sit and read it. It's not the same. And it.

Lucas Underwood [01:11:14]:
So what are people gonna get out of it?

David Roman [01:11:17]:
I just said the books are a grift. So quit recommending them. Quit wrecking that. Running the same, like three.

Lucas Underwood [01:11:25]:
What?

Kieran O'Brien [01:11:25]:
There's still gonna be a post about it.

David Roman [01:11:27]:
Don't listen. It's, it's. I could not care less. Jerk. Anyway.

Lucas Underwood [01:11:34]:
Look, I'm just pointing a grift.

David Roman [01:11:37]:
Quit recommending them flippin books. Cause they are hot garbage.

Lucas Underwood [01:11:41]:
People are either gonna feel bad for you, they're gonna be feeling bad for us, or they're gonna hate the two of us more. And like. Or, yeah, like you more.

David Roman [01:11:51]:
Nobody's gonna make it to our eleven. I'm just telling you, at this point, we can say whatever the hell. Yeah, nobody's gonna exactly attend.

Kieran O'Brien [01:11:56]:
That's what I'm thinking, too.

David Roman [01:11:57]:
So I'm saying, like, quit reading those stupid books and go find something more useful to do. Either time, I'm just there. Just get the 15 minutes snapshot because you're going to get the content out of there and go do something else with your time that's more beneficial than listening to the padding. The padding. Now, if I ever release a book, which I want to, it's wonderful. It's one of the.

Kieran O'Brien [01:12:18]:
What's going to be about?

David Roman [01:12:19]:
I don't know. We'll see. Everything. My book will be full of good content. So read mine. But anybody else's.

Lucas Underwood [01:12:28]:
Hey, so remember we made a deal that I was gonna sign up for Steven's scheduler?

David Roman [01:12:37]:
Yeah.

Lucas Underwood [01:12:38]:
And you were gonna sign up for Shop Genie.

David Roman [01:12:40]:
No, I never said that.

Lucas Underwood [01:12:41]:
Yeah, you did. You absolutely did. We said it's. It is on a podcast. I said, I'm gonna sign up for this, you're gonna sign up for that, and we're gonna see which one we like better. Why didn't you ever sign up?

David Roman [01:12:52]:
Do you have your entire family working in shop?

Kieran O'Brien [01:12:54]:
Genie, my little brother, interns.

David Roman [01:12:56]:
But no, see, that's my problem with it.

Kieran O'Brien [01:13:00]:
Why is that a problem?

David Roman [01:13:01]:
I don't know. Why is it a problem? It's not a problem. It's just, you know, I want to.

Lucas Underwood [01:13:07]:
Say that somebody, while we were at tools, was like, said something to Stephen.

David Roman [01:13:11]:
His entire family works in that business. Like, his sister does this thing, his brother does that thing, and he does this.

Lucas Underwood [01:13:17]:
Well, that's what I was getting ready to say is I'm pretty sure that somebody has competition. Did you shut up for a minute?

David Roman [01:13:21]:
I'm just. You're. You're putting me in a pickle here and you're making him uncomfortable. No, you.

Kieran O'Brien [01:13:26]:
I mean, we have.

Lucas Underwood [01:13:27]:
He's been fidgeting the whole time. He's been uncomfortable.

David Roman [01:13:29]:
This competition is not Stephen. So try. He's not. You didn't let me finish saying what I was saying. I was saying he's a marketing company.

Lucas Underwood [01:13:39]:
I was saying that. That I saw. I want to say, was it tools where his sister was there? And, like, somebody said, hey, is that your wife? And Steven was like. Because they, like, look.

David Roman [01:13:51]:
They look alike.

Lucas Underwood [01:13:52]:
Yeah, yeah. I mean, like, you know what I'm saying?

Kieran O'Brien [01:13:55]:
That's funny.

Lucas Underwood [01:13:55]:
People come in the shop all the time. I'm sitting in my office and I listen and they come in, and I'm almost positive it's why Jade's quitting is.

David Roman [01:14:02]:
Because people asking, like, where's your husband?

Lucas Underwood [01:14:04]:
No, they keep coming in. They're like, hey, are you. Are you Lucas's wife? I'm like, oh, man.

David Roman [01:14:10]:
Yeah, they used to do that. Poor Heather. Like, oh, you. You David's wife? That was my. My lesbian service advisor. So, no, no, she's not my wife. She's somebody. She's somebody else's wife.

Lucas Underwood [01:14:23]:
Brandi, they might have thought that.

David Roman [01:14:28]:
So why do you need 14?

Lucas Underwood [01:14:29]:
Why didn't you ever.

David Roman [01:14:30]:
You want.

Lucas Underwood [01:14:31]:
Why didn't you ever sign up for shop?

Kieran O'Brien [01:14:32]:
Genie, it's not too late.

David Roman [01:14:34]:
It's because I don't need all of the stuff he has. He has an AI voice that will do your follow up calls for you, and it sounds like the TikTok guy. You didn't deny it earlier.

Kieran O'Brien [01:14:45]:
You're like, August 19, boys.

David Roman [01:14:50]:
Are you being serious?

Kieran O'Brien [01:14:51]:
I'm being serious.

David Roman [01:14:52]:
Oh, my goodness. I told you. I knew it, I knew it, I knew it, I knew it.

Kieran O'Brien [01:14:56]:
We're launching it. We're launching ten new features and three new products on August 19.

David Roman [01:15:00]:
You are giving me anxiety. It's hurting. Like, I can feel pressure, my gooch. I'm just telling you, I'm just telling you give me anxiety. It's like, hey, I'm gonna do ten tomorrow. And also ceramic coating. And also, and also, and also, what is your core product? Like, the one thing that you're like, I do this one thing better than everybody else on the market, bar none. Don't even.

David Roman [01:15:21]:
I will fight you over. We'll go outside and we'll fist the cuffs.

Kieran O'Brien [01:15:25]:
The answer to that question is we, we do vendor consolidation better than anyone else. And that is the, that is the problem that shop owners have more than anything else that we found. And at the end of the day, all of these different pieces are part of the customer experience. And so we're customer experience platform. That's what we call ourselves. Now, there are shops out there that want to piecemeal things together or use the best of XYZ, the best CRM, the best scheduler, whatever it is. But the majority of shops, they want simplicity. They want a simple platform.

Lucas Underwood [01:15:57]:
I don't disagree with that.

David Roman [01:16:02]:
Hold on. Sorry. I keep the problem, though. And here's the thing. I think you went to the market and listened to these shop owners, and I hate to tell it, tell you this now, because you're like invested. Shop owners are stupid and they don't, they. Here's what happens with nothing. Wants to listen to this podcast everybody else.

Kieran O'Brien [01:16:29]:
Right?

David Roman [01:16:30]:
So here's the problem. When you get shop owners telling you what should happen, you get Mitchell on demand. That is, that is a shop owner software. That is shop owner going, I want it to do this and they add a button and I want it to do this, and they add a menu and I want it to do this, and they add some integration, and I want it to do this, and they. And then you get this mess, right? You get this messed. Yep. And it is a disaster. And it's like clunky and it is just, it's over weight.

David Roman [01:17:09]:
Overweight. What's the phrase I'm looking for?

Lucas Underwood [01:17:13]:
Oh, hit my pants.

Kieran O'Brien [01:17:14]:
What's, that's.

David Roman [01:17:17]:
I tapped over the knee, by the way. That's why it's funny. That's why it's funny, because that's.

Kieran O'Brien [01:17:24]:
No, but listen, you're absolutely right, David. Shop owners, this is any consumer, this is any buyer of software. Like, you know, if even, like, we buy a lot of software shops, you need to run our business.

Lucas Underwood [01:17:38]:
Sure.

Kieran O'Brien [01:17:39]:
Consumers don't actually know what they want.

David Roman [01:17:41]:
Yeah.

Kieran O'Brien [01:17:42]:
Right. So if you listen if you just build features based off of what consumers want, you're gonna end up with a mess of a product. We don't build features based on what shop owners ask us for. We build outcomes based on the problems that they're facing. So they might ask us for a feature. They might ask us to build something a certain way. We take everything with a grain of salt, and we get to the root of the problem that they're experiencing. And how can we solve it in the most intuitive way? Just like for you guys, as shop owners, customer comes in, they say, there's smoke coming out of the tailpipe, and I just, I need an oil change.

Kieran O'Brien [01:18:14]:
It's like, okay, hang on a second. We're going to inspect the car and find out if that's actually what you need. But regardless, when the car leaves, there won't be smoke coming out of the back of it anymore.

David Roman [01:18:24]:
It's a matter of. So you're pitching smooth integration because it's one platform, not seven. Yeah.

Kieran O'Brien [01:18:34]:
Correct.

Lucas Underwood [01:18:36]:
I can see the utility of that because I have shopware that texts people. I have.

Kieran O'Brien [01:18:41]:
Yeah.

Lucas Underwood [01:18:42]:
Auto text me that. Text people I had at the time.

David Roman [01:18:45]:
Mechanical.

Lucas Underwood [01:18:46]:
Yeah.

David Roman [01:18:47]:
They also text people out of a different line.

Lucas Underwood [01:18:48]:
Yeah. Shop owner.

David Roman [01:18:49]:
Yeah.

Lucas Underwood [01:18:50]:
All he'd have to do is, like, make a number portal that funnels all of those numbers into one. Yep. And I would be in good shape. Yep.

David Roman [01:18:58]:
Yeah.

Kieran O'Brien [01:18:58]:
August 19.

Lucas Underwood [01:18:59]:
All right.

David Roman [01:19:00]:
AI voice will answer the phone. Hello.

Kieran O'Brien [01:19:04]:
After. After hours only to begin with, but.

David Roman [01:19:06]:
Yeah, after hours only to begin with.

Lucas Underwood [01:19:09]:
Yeah, I hit my, I did that. I hit the headphone connector and only have one headphone. Now just wiggle. Just wiggle the swiggle the connector right here. No, there you go. Thank you, David.

David Roman [01:19:23]:
I'm just saying the. I hate you make phone calls and you call these companies and you know, it's AI that you're doing, so.

Kieran O'Brien [01:19:33]:
Oh, absolutely.

David Roman [01:19:34]:
Like, you start screaming at it.

Kieran O'Brien [01:19:36]:
Here's the thing. You lean into it, right. So what we're doing is like, this will, like, we'll announce that this is an AI phone agent that's answering the phone, and it's like, hey, we're closed right now. If you want to make an appointment, I can text you a link. Great. If not, leave a voicemail, and we'll send it to the shop and we'll give you a call back on Monday.

David Roman [01:19:54]:
I like that. That's.

Kieran O'Brien [01:19:57]:
The companies that try to pretend that it's a real human are the ones that frustrate their customers.

Lucas Underwood [01:20:02]:
I still like the JetBlue model. The most of anybody that's using AI in the CSR position because JetBlue says, hey, we're not trying to replace a human. What we're trying to do is make the human more efficient.

Kieran O'Brien [01:20:16]:
Yep.

Lucas Underwood [01:20:17]:
Trying to make human better.

Kieran O'Brien [01:20:18]:
Yep.

David Roman [01:20:19]:
That's what they all say.

Lucas Underwood [01:20:20]:
Did you, have you seen that study that was. They asked, like, all of these extremely smart people, scientists and developers and blah, blah, blah, blah, like, what are the chances that AI and deep learning and this type of computing has a negative outcome? And all of them indicated that there was a higher likelihood that it would have a negative outcome than a positive.

David Roman [01:20:48]:
Yeah.

Lucas Underwood [01:20:49]:
Like, all of them, Elon Musk. All of them, they're like, this is going to end terribly.

Kieran O'Brien [01:20:54]:
Yeah.

David Roman [01:20:55]:
Elon Musk says that, and then he builds his own.

Kieran O'Brien [01:20:58]:
Well, he's trying to build his own to make it better than the other ones, to make the not evil version. That's what he says.

David Roman [01:21:03]:
Not evil version. That's how Google started. Don't be evil. Used to be on their wall.

Kieran O'Brien [01:21:07]:
Yeah.

David Roman [01:21:07]:
Took it down.

Lucas Underwood [01:21:08]:
They did. Well, yeah, because, I mean, like, they became evil.

David Roman [01:21:11]:
I get it.

Lucas Underwood [01:21:12]:
I mean, we should just embrace our evil, David.

Kieran O'Brien [01:21:15]:
Yeah.

Lucas Underwood [01:21:15]:
Don't try and hide it.

David Roman [01:21:17]:
Okay.

Lucas Underwood [01:21:19]:
Okay. Yeah.