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Welcome to Make Your Passion Pay, hosted by LuAnn Buechler, a seasoned leader with a master’s degree in Hospitality Administration and a recipient of the TLC Award for Leadership. This podcast is designed for business owners who have left toxic environments to create their own thriving workplaces but find themselves struggling with team building and mindset. Join LuAnn as she shares insights and strategies to help you cultivate joy and a positive mindset in your business and personal life. Drawing from her experience working with renowned leaders like Dr. Ivan Misner, LuAnn guides you in building a supportive community and mastering the art of people management. Each episode offers practical advice and inspiring stories to empower you to transform your work environment into one that reflects your values and passions. Tune in to discover how to lead with joy, foster meaningful connections, and truly make your passion pay.
Hey everybody, it's LuAnn Buechler with Make Your Passion Pay Podcast, where we talk about the six seasons and the playbook to making your passions pay. Those would be clarity, connection, community, collaboration, creativity, and commitment. And of course, the almighty core values you know I love so much. If you're an avid listener, you know we've come up with a lot more words that begin with C that we find and talk about in this podcast, but we just like to have fun and learn about businesses, business owners, and how they are being successful, how they got started, things of this nature. Today, I brought with me my friend Mark Nelson and client,
(00:06:59.970) Mark Nelson: and
(00:07:00.770) LuAnn Buechler, Make Your Passion Pay Podcast: He owns Service Pros Plumbing in Rochester, Minnesota. He's been in the plumbing business for 45 years and owned his own business for 25 years, so you can bet there's an interesting story of his transition into his own business. He's already smiling
(00:07:20.770) Mark Nelson: about it. Hey, Mark, are you doing today?
(00:07:23.570) LuAnn Buechler, Make Your Passion Pay Podcast: Doing good. Thank you. Good. Awesome. Thanks for coming in today and sharing with my audience. Do tell us the story of transitioning out of working for someone
(00:07:35.070) Mark Nelson: else and into your own business. Fired. Nonetheless, it was something I wanted to try going into business for myself. Where I worked previously, there were changes that I wanted to make, things that I wanted to do that just didn't pan out there. And so starting my own business gave me the ability to change things. So
(00:08:07.370) LuAnn Buechler, Make Your Passion Pay Podcast: What I wanted to change up. Yes, you're being really nice about this. My recollection is you were
(00:08:14.570) Mark Nelson: in a toxic
(00:08:15.870) LuAnn Buechler, Make Your Passion Pay Podcast: work environment. I'm being really nice. Alright, so let's be bold here, right? You're in a toxic work environment and you decided that it was okay to be fired because I can do it better than the way
(00:08:30.170) Mark Nelson: My former company was doing it. Correct. I wanted
(00:08:33.870) LuAnn Buechler, Make Your Passion Pay Podcast: To do it better. Absolutely.
(00:08:36.470) Mark Nelson: And was that easy to do it better? That's not been easy, but you know what was really important for me was that customers are treated the way I wanted them to be treated. I think that's what bothered me most as I saw how our clients, our customers, just were not always happy with what they were getting from our company, and took a lot of angry phone calls, a lot of mediations and customers and technicians, and it just wasn't fun, it was
(00:09:05.770) LuAnn Buechler, Make Your Passion Pay Podcast: Draining and it shouldn't be that way. Right. We want to have fun. We spend
(00:09:13.070) Mark Nelson: More time at work than we do anywhere else.
(00:09:18.270) LuAnn Buechler, Make Your Passion Pay Podcast: Right. And this is why I find it important for people to follow their passions,
(00:09:22.370) Mark Nelson: So,
(00:09:23.070) LuAnn Buechler, Make Your Passion Pay Podcast: They make it fun. Right. Right. So, Mark has less, as I said, is also a client and has been through the work of the passion test share,
(00:09:35.070) Mark Nelson: Mark,
(00:09:35.870) LuAnn Buechler, Make Your Passion Pay Podcast: With,
(00:09:36.070) Mark Nelson: your passions. With your parents. Absolutely. So really that? it's a lot of customer experience and a lot of about how technicians are treated or how technicians Perform their work, right? But number one in the list was that a customer's love the experience. They have you and I talked years ago about this, the service proz experience and we always built on that, but that was the vision I had one. I left the last company was it should be a better experience so that's always been really important to me. and, Know that our technicians are professional and clean the educate and talk to the homeowners. And it's not like a forced interaction, it's never a comfortable thing when you have to have a plumber to your house, I don't think people do it because they enjoy it, right? They call us because they need us. So, we didn't want to make that. Even worse, right? That's a big part that it's seamless. That's the way that they're treated is the same way. Every customer is treated. It's not like we treat One customer a different than the other. So, That's that's important too. So every time we come to their house. they can learn and Expect us. To perform the same way. Every time, so, no matter who the technician is, right? So that was really important. And given all that, that our technicians are comfortable in what they're doing. They enjoy what they do in. You know, it's it's not a job, they come to and hate every day because they get to interact, they get to educate, they get to offer options. It's just all around good experience and if they're having fun, they're going to project that You know, to our customers. That was part of it. and, At all into one of our passions with was that we work with confidence and joy, right? So if we're enjoying what we're doing, we're making a customers life better. They're getting some input into what's happening in their home at all. It's just all much better. So those are probably
(00:11:46.670) LuAnn Buechler, Make Your Passion Pay Podcast: Not bullet pointed, but those are our passions, right? And I think that since I've been working with you and your team, what I realize is that there's a really significant client interaction between a plumber and the homeowner. Like my history in my head was that I leave the house in the
(00:12:11.970) Mark Nelson: plumber.
(00:12:14.870) LuAnn Buechler, Make Your Passion Pay Podcast: Yeah, yeah, that's right. The way I
(00:12:16.670) Mark Nelson: operate. Your
(00:12:17.870) LuAnn Buechler, Make Your Passion Pay Podcast: team would say that, but it really what you're talking about is making sure that the homeowner is there so you can explain and educate them about their
(00:12:29.870) Mark Nelson: plumbing
(00:12:30.270) LuAnn Buechler, Make Your Passion Pay Podcast: systems, correct? And help them to protect their household.
(00:12:35.470) Mark Nelson: One of their greatest assets. Absolutely, yes. We all count on our plumbing to work all the time. We never think about what happens when it doesn't. We just take it for granted because it's in your home, it's there, it works until it doesn't work. Then you realize how
(00:12:51.470) LuAnn Buechler, Make Your Passion Pay Podcast: Literally, you know
(00:12:53.570) Mark Nelson: And that's where I didn't want the disconnected to be, is where we come in. They've got a leaky pipe, we fix the pipe, tell them how much it costs, and then leave. We don't just fix something; we explain why it fails, how it could fail again, how we can keep it from failing, what they could do to make things better, offering them options they may not even know about. That takes a lot of interactions, and yeah, that's what we want. Our customers feel like they're in control because they're being educated and talked to like an adult.
(00:13:26.670) LuAnn Buechler, Make Your Passion Pay Podcast: You know. Yeah, yeah. No. I've always said I don't want to know about my plumbing.
(00:13:36.070) Mark Nelson: That's why I just call you, right? Take care of me, and you and I have a level of trust. A lot of people want to know what their options are and understand it better because ultimately they're deciding how much they spend. We don't want to make that decision for
(00:13:50.870) LuAnn Buechler, Make Your Passion Pay Podcast: them. We want them to make that, right? So you always
(00:13:54.670) Mark Nelson: offer three options, correct? Correct.
(00:13:57.970) LuAnn Buechler, Make Your Passion Pay Podcast: Yeah, that's our goal for three options.
(00:13:59.670) Mark Nelson: Good, better, best. Kind of like that—good, better, best. Or no, cheap, not so cheap, and a little more. I don't know how to say it, but yeah, good, better, best. You know, sometimes it's not safe. For instance, if it's a toilet repair, you know, we could just fix the toilet, which is probably what they called us for. But maybe he didn't realize a new toilet is just a little bit more money. And you know, like, 'Oh, I thought I was gonna spend that anyhow. Maybe we'll just get a new one.' Well, there's a new one, and then there's this really cool one, you know, that's skirted. So we give those options because people don't know until you tell them.
(00:14:35.770) LuAnn Buechler, Make Your Passion Pay Podcast: know until you tell them.
(00:14:37.170) Mark Nelson: Yeah, you don't know what you don't know, what they were expecting. So that's why we talk about it. That's why we offer the options, because we want to fit their budget, fit their needs.
(00:14:48.570) LuAnn Buechler, Make Your Passion Pay Podcast: Yeah, it is an excellent service, and his tagline is 'Your Peace of Mind Plumber.' And that is truly it, right? That's why I have peace of mind that my house is functioning properly and I can avoid damage. I know what damage can be done when the plumbing system fails, because I was at home and my kids didn't know how to turn off the water. It cost me a whole remodel because there was so much water damage on two floors.
(00:15:24.070) Mark Nelson: Levels of house. Yeah, that's crazy. Often that can happen. You don't think about it because it doesn't happen to you every day,
(00:15:32.570) LuAnn Buechler, Make Your Passion Pay Podcast: But it happens all the time. Right, the other thing you do that's really impressive is you label the shut-off valves so that people know where they are. Had that been the case back in the day, I could have just said to my kids, go to the laundry room and you'll see the shut-off
(00:15:53.370) Mark Nelson: valve. It's labeled.
(00:15:54.070) LuAnn Buechler, Make Your Passion Pay Podcast: Shut.
(00:15:54.370) Mark Nelson: The water off, you know? Yeah. Yeah. We label it so homeowners are there. What else? Keep records on their customer file, so if they call me in a panic and they can't find it, I can look on their
(00:16:05.170) LuAnn Buechler, Make Your Passion Pay Podcast: file and
(00:16:05.570) Mark Nelson: lead them to it. You know which
(00:16:08.470) LuAnn Buechler, Make Your Passion Pay Podcast: Quicker than me driving there, right? Which is another cool thing that you do, you know, customers, right? And other c word. So all about the customer service and you labeled more than
(00:16:24.170) Mark Nelson: just my water shut off valve.
(00:16:26.870) LuAnn Buechler, Make Your Passion Pay Podcast: Yeah.
(00:16:28.770) Mark Nelson: So what are the other things that are labeled in there? Well, we label your main shut off, we've labeled your water heater shut off, your gas tanks. So if you need to shut gas off in an emergency, we've labeled those too.
(00:16:43.170) LuAnn Buechler, Make Your Passion Pay Podcast: And there's another thing that many people probably are unaware of: that plumbers run
(00:16:49.370) Mark Nelson: gas line. Yeah, most of them do, not all of them, but it is something we're licensed and certified in.
(00:16:56.470) LuAnn Buechler, Make Your Passion Pay Podcast: Yeah. We do a fair amount of gas piping. Give us an example. Where would that be?
(00:17:01.370) Mark Nelson: Why are we running gas lines? Well, some of the fun stuff that we get to do is gas lines to maybe an outdoor grill, so you don't have to change LP tanks all the time. A natural gas-fired gas grill, or an outdoor fire pit, or a new indoor fireplace is going to require a gas line. Maybe a unit heater in a garage so you can heat the garage. New kitchen range. A lot of people don't like electric. I'm one of them. Love my gas range. A lot of people are like, you get rid of the electric range and put a gas one in. Be happy, or have a lot more control. So all those things take fuel gas,
(00:17:44.670) LuAnn Buechler, Make Your Passion Pay Podcast: So really, what we're all talking about here for
(00:17:47.270) Mark Nelson: my audience
(00:17:47.770) LuAnn Buechler, Make Your Passion Pay Podcast: is the customer service commitments that Mark has implemented as a plumber in his business to give you peace of mind. I love that so much. The peace of mind plumbers. I like your last one too, though. Right. Giving you a better plumbing experience as the tagline you used to use, and that's still in your bio on
(00:18:14.170) Mark Nelson: the BNI website as well. Yeah. And that goes way back to the time when, you know, I first made the changes. I wanted it to be a better experience, and peace of mind just seems really good with our company because I want to, not just for my customers. I look, we've got your back. You don't have to worry about it. We got you covered. We're here to help you out, right? But the employees work with peace of mind too, that we're all enjoying what we do and work's not stressful. You know, there are stressful things that can happen, but we handle it. We take care of it. We've got
(00:18:47.670) LuAnn Buechler, Make Your Passion Pay Podcast: it handled. We've got you covered. And so now
(00:18:51.470) Mark Nelson: you have a team of
(00:18:52.670) LuAnn Buechler, Make Your Passion Pay Podcast: Five of you. Yeah. When you started out,
(00:18:57.070) Mark Nelson: out though, you were one man show, right?
(00:18:58.970) LuAnn Buechler, Make Your Passion Pay Podcast: Yeah. And when you left your former employer and started,
(00:19:05.070) Mark Nelson: started
(00:19:05.570) LuAnn Buechler, Make Your Passion Pay Podcast: At home, your old shingle over here, intention then. To
(00:19:10.570) Mark Nelson: Be a solopreneur, one man show. No, it wasn't. It was to grow a team. It's kind of why my company is named the way it is. It's Service Pros, plural of that. As Service Pros, it's not just me, like Pro. I didn't picture on Mark Nelson Plumbing. It was a team of people that worked together and yeah, I envisioned about four or five trucks. I think that is kind of where I see a good, comfortable sized business and is all the community helping out people. Didn't know how it was gonna get there until I
(00:19:46.570) LuAnn Buechler, Make Your Passion Pay Podcast: Met you. As a
(00:19:51.070) Mark Nelson: Solo. How many years? Well, how many probably flashed in a year. Because demand was high, work was coming in. I could handle all myself, so I hired some people on the way. Let some people
(00:20:09.170) LuAnn Buechler, Make Your Passion Pay Podcast: Go along the way, you know. Yeah, because that wasn't
(00:20:12.870) Mark Nelson: very consistent, was
(00:20:14.370) LuAnn Buechler, Make Your Passion Pay Podcast: It? Right. They came and went. That's why I'm not all about them. I forgot all those people because they came and left.
(00:20:23.570) Mark Nelson: and why were they leaving?
(00:20:26.870) LuAnn Buechler, Make Your Passion Pay Podcast: yeah, a lot of
(00:20:27.570) Mark Nelson: Different things, but you know.
(00:20:31.670) LuAnn Buechler, Make Your Passion Pay Podcast: Mostly
(00:20:32.070) Mark Nelson: mostly because they were doing
(00:20:34.170) LuAnn Buechler, Make Your Passion Pay Podcast: it
(00:20:34.370) Mark Nelson: Mark's way, right? I mean, yeah, absolutely. I mean, that's why we're modeling the way we're modeling it now. Sometimes it's harder to teach an old dog a new trick, right? I've been set in my ways for years, right? But I had the vision and you helped me implement that vision, and the guys are working for me now and with me since they were young, much like how I started. I started when I was young, so I learned the ways that I was taught, and the same with these guys. They're learning what I'm teaching them. What I'm teaching is our passion, my vision, the vision
(00:21:12.970) LuAnn Buechler, Make Your Passion Pay Podcast: you and I put together, you know, Yeah. And that helps them
(00:21:18.370) Mark Nelson: be excited
(00:21:19.970) LuAnn Buechler, Make Your Passion Pay Podcast: about working there,
(00:21:21.070) Mark Nelson: So yeah. And the work-life balance was so important to you. It's so easy to get burned out, you know, in this profession because
(00:21:31.470) LuAnn Buechler, Make Your Passion Pay Podcast: Most
(00:21:32.070) Mark Nelson: People aren't calling because they're in a good mood, right? They'll call because something's wrong. So if you're not in an environment that helps everyone obtain that peace of mind, it can be stressful, and that's not what I wanted for employees ever. You don't want
(00:21:53.470) LuAnn Buechler, Make Your Passion Pay Podcast: it for our customers. Why would we want it for ourselves? So, a couple of things I want to point out for our listeners that we did creatively and corrected creatively. So when he talks about work-life balance, Mark was using a tagline. We're both in BNI, he's in the BNI network with me, and he was using a tagline, one,
(00:22:16.770) Mark Nelson: great race
(00:22:17.470) LuAnn Buechler, Make Your Passion Pay Podcast: 24/7.
(00:22:20.570) Mark Nelson: And what happened, Mark? At some point, she worked your way out
(00:22:25.870) LuAnn Buechler, Make Your Passion Pay Podcast: of that because you just can't keep up with it. Well, okay, I can remind you. The story what was happening is they were calling
(00:22:33.870) Mark Nelson: Mark
(00:22:34.370) LuAnn Buechler, Make Your Passion Pay Podcast: On nights and weekends. Absolutely, to the extent that they would only call him on nights and weekends, and they would use their regular old plumber during the day. And so, here's Mark, working more nights and weekends than anybody else because of that tagline. One of his passions personally was to be home when his son came home from school. He was struggling with that at that moment. I
(00:22:59.870) Mark Nelson: said, first of all, stop saying that. You.
(00:23:08.570) LuAnn Buechler, Make Your Passion Pay Podcast: Did seem like a good idea early on. And I said I think that people will respect your boundaries, not everything is an emergency though. We may think so as the homeowner, right? And so Mark had to learn to create boundaries where he would say, look, I'll be there first thing tomorrow morning. Right now, I'm waiting for my son to come home from school, and I think people respect that. We want to be a family, right? We want to be family oriented, and certainly we learned that through the pandemic even more, right? The importance of our families. But the point being is that sometimes we create the problem for ourselves. Yes, what we put out in the world, we created the problem for ourselves, right Mark? Because he believed in that phrase at the time. Wasn't thinking, just stopped using it. A third party outside, you know, sort of knock knock, you fly. Stop telling people that's when you work. Right? Words matter. Words matter, and what we say people respond to, so be careful of that. Now, what was the other thing I wanted to point out?
(00:24:29.370) Mark Nelson: Something with the guys. You know, that one great rate 24/7, its ideal or concept was that, you know, you're just going to pay what you pay. It's not like I'm going to make it worse for you because of something that wasn't in your control. We still do that with straightforward pricing, straightforward upcoming. Still tell you what you're going to pay, or what your options are, one of the three ways you're going to pay before the work's done, so you're still in control. So it's still not when we're done, how much it cost. So even behind the one great rate, it's still a great rate. It's worked in the church of
(00:25:09.070) LuAnn Buechler, Make Your Passion Pay Podcast: This and that's what it's going to be. So I love that flat
(00:25:13.070) Mark Nelson: For wait,
(00:25:14.270) LuAnn Buechler, Make Your Passion Pay Podcast: Straightforward pricing? Yeah, up front that I, as your customer, know in advance once you identify the problem, like this is it and
(00:25:25.270) Mark Nelson: You have
(00:25:25.670) LuAnn Buechler, Make Your Passion Pay Podcast: In a booklet, right? So, you know that you're not just making
(00:25:29.670) Mark Nelson: them up
(00:25:29.970) LuAnn Buechler, Make Your Passion Pay Podcast: and pulling numbers out of the
(00:25:31.270) Mark Nelson: air. Right? Right.
(00:25:33.170) LuAnn Buechler, Make Your Passion Pay Podcast: Which is everyone? Yeah, so sometimes exactly what you feel when Repairs to my house, to my car or what have you need to be done and I don't know anything about how that pricing works. Yeah, you know, because the customer can build very uncomfortable, that that the provider is just pulling numbers out of the air. So that book is really powerful piece of what you do in your customer service strategies,
(00:26:05.170) Mark Nelson: the Service Pros
(00:26:06.770) LuAnn Buechler, Make Your Passion Pay Podcast: Experience, right. Oh, I think that we did as Mark said, like he had a revolving door when he was hiring.
(00:26:23.470) Mark Nelson: Seasoned
(00:26:24.170) LuAnn Buechler, Make Your Passion Pay Podcast: Plumbers. Seasoned is a good word. Yeah. And sometimes they
(00:26:28.170) Mark Nelson: were seasoned
(00:26:28.870) LuAnn Buechler, Make Your Passion Pay Podcast: With bad habits. And teaching them the Service Pros experience was difficult to get them to shift out of their bad habits. So that's why it seemed like he had a bit of a revolving door and then he got the opportunity to hire a young
(00:26:44.470) Mark Nelson: man. Right out of
(00:26:45.170) LuAnn Buechler, Make Your Passion Pay Podcast: high school. Who through the network, right? Right through the network. Um, was connected with another business owner, whose administrative assistant is the mother of this young man and he shared with us that this young man didn't think he was college type. He didn't want to go to college, you know, to learn a trade and
(00:27:12.770) Mark Nelson: he wanted someone to teach him that. So Mark, you know, I was in the same boat. Backpack. I wasn't college, didn't want to learn to
(00:27:24.670) LuAnn Buechler, Make Your Passion Pay Podcast: trade was way cool. Yes. So after that, proved to be working out. We specifically started to look for other young men who had the same mindset of college not for me, I want to learn a trade and build up to three technicians on the team with that mentality. I worked with another gentleman who I happened to just reach out to. He's in landscaping. Haglund Creative Landscaping. And when I was working with Ryan, he
(00:28:02.170) Mark Nelson: had a
(00:28:02.870) LuAnn Buechler, Make Your Passion Pay Podcast: Seasonal business, right? And so he had a revolving door because at the end of the season, we're in Minnesota,
(00:28:09.870) Mark Nelson: by the
(00:28:10.170) LuAnn Buechler, Make Your Passion Pay Podcast: Way, as you're listening, definitely seasonal landscaping. And he had a revolving door, he'd lose people every year, every fall and have to rehire in the spring. So we actually wrote the job description to say, do you want to work for eight, nine months and take four months off? Right? If you're that kind of person, you should come work for us. Do you like
(00:28:34.670) Mark Nelson: to play in
(00:28:35.170) LuAnn Buechler, Make Your Passion Pay Podcast: the
(00:28:35.270) Mark Nelson: dirt
(00:28:35.670) LuAnn Buechler, Make Your Passion Pay Podcast: was our line because that's what they do. They play in the dirt all day long. Yeah, yeah. So, gonna get creative with those things and really tell the world authentically who you are, and I think, you know, that's partially what you were trying to do with the One Great Rate 24/7.
(00:28:54.670) Mark Nelson: It just backfired on
(00:28:56.370) LuAnn Buechler, Make Your Passion Pay Podcast: you a little bit.
(00:28:58.970) Mark Nelson: Yeah.
(00:29:01.170) LuAnn Buechler, Make Your Passion Pay Podcast: And...
(00:29:01.370) Mark Nelson: Did you hear my dog?
(00:29:03.270) LuAnn Buechler, Make Your Passion Pay Podcast: Good.
(00:29:05.270) Mark Nelson: Okay.
(00:29:10.470) LuAnn Buechler, Make Your Passion Pay Podcast: So you were by yourself.
(00:29:13.270) Mark Nelson: Well,
(00:29:14.670) LuAnn Buechler, Make Your Passion Pay Podcast: primarily by yourself for
(00:29:16.870) Mark Nelson: six years.
(00:29:19.870) LuAnn Buechler, Make Your Passion Pay Podcast: Yeah. Yeah. Yeah. And a little revolving door then. We got it straightened out and implemented the core values, the passions that we were talking about earlier. I should have made that connection,
(00:29:33.670) Mark Nelson: we know
(00:29:34.570) LuAnn Buechler, Make Your Passion Pay Podcast: That's core values. Yeah, we just use different language and I used the tools over my shoulder, the tools of the Passion Test to help direct people. So Mark, what's your favorite
(00:29:46.970) Mark Nelson: thing about what you're doing now? Right? Favorite thing about what I'm doing now. Um, it's always helping. It's always helping customers, right? But it's been great to see the guys that are working with us be happy to know what they do, enjoy their work, just be—they love going out and doing what they do, they love going out, interacting with customers, solving problems, and it's what I always envisioned. It took a while to get to it and again, your help is what got us there. Forever, I think it would have just stayed, you know,
(00:30:28.270) LuAnn Buechler, Make Your Passion Pay Podcast: it's too
(00:30:28.770) Mark Nelson: easy to just stay where you're at and stop and be busy in your work and not work on that vision.
(00:30:38.270) LuAnn Buechler, Make Your Passion Pay Podcast: You know.
(00:30:41.070) Mark Nelson: Two.
(00:30:41.270) LuAnn Buechler, Make Your Passion Pay Podcast: Repeat that. It's
(00:30:44.470) Mark Nelson: too easy
(00:30:45.170) LuAnn Buechler, Make Your Passion Pay Podcast: Too easy to stay stuck, and you're doing what you were doing. Which, by the way, my friends, is the definition of insanity: doing the same thing over and over again and expecting different results. You want different results in your business, you want to scale, you want to make more money, and you got to change some things. You can't keep doing
(00:31:08.570) Mark Nelson: the same old things. So it's easy to do the same old things. It's too easy to do it,
(00:31:14.370) LuAnn Buechler, Make Your Passion Pay Podcast: you know, it's too comfortable.
(00:31:16.970) Mark Nelson: Oh yeah,
(00:31:17.570) LuAnn Buechler, Make Your Passion Pay Podcast: The old comfort zone, right? The old comfort zone that often is not so comfortable at all. So are you out there sitting in the comfort zone, praying for a bigger business, a bigger bank account, and yet not doing anything to change? I have a free 30-minute consultation right on my website, luannb.com. Click on that, we'll have a conversation about what's going on, and if I can help you, I'm going to try and do that, right? I'm gonna use my tools to do that. If I can't help you, if it's something else going on that we identify, we will identify it, and then I will connect you with someone in my network who can help you. That's one of the things I love about my connection to the BNI organization. I can always find someone who can help you with whatever is going on. So, if you're feeling stuck anywhere in your business, please jump on a free consultation with me, Mark.
(00:32:19.470) Mark Nelson: Some advice before we sign off. You know, just in the passion test when we sat down and did that, and we did
(00:32:27.870) LuAnn Buechler, Make Your Passion Pay Podcast: what
(00:32:28.070) Mark Nelson: A two, five, and ten year plan, wasn't that what we did? And then come five years later, we sat down and said that we reviewed it and we had it reviewed. But it works and you don't know that it's working. That's what struck me. We reviewed the five-year plan. It's like, oh check, oh check, holy cow, we're doing this. We're doing something that I didn't even think was possible because I remember when we did it, I thought this is crazy. How? I can't think ten years ahead. I can't think two years ahead, you know, and we did it and two years was gone and five years have gone, we hit those goals. We're on our way to the ten year plan. You know, once we sat down and got it all ready, now it's gonna happen before I know it and it's just, it just works. I don't know why or how well you're the magic behind it, but the fact that I felt like what I was doing was probably not enough, but I guess what I was doing was
(00:33:25.970) LuAnn Buechler, Make Your Passion Pay Podcast: effortless
(00:33:26.470) Mark Nelson: because
(00:33:26.770) LuAnn Buechler, Make Your Passion Pay Podcast: of
(00:33:27.770) Mark Nelson: You know, just
(00:33:27.870) LuAnn Buechler, Make Your Passion Pay Podcast: happened.
(00:33:28.970) Mark Nelson: Absolutely. Because, you know, you lived those passions, you review those passions, you help your guys, you know, your team worked through it and
(00:33:39.870) LuAnn Buechler, Make Your Passion Pay Podcast: it's just easy.
(00:33:42.470) Mark Nelson: And it seems magical.
(00:33:44.870) LuAnn Buechler, Make Your Passion Pay Podcast: And it does, yeah. Weird power words and the power of clarity in the direction we're going. And that's what a lot of people are missing. They're just out there tread and water.
(00:33:58.470) Mark Nelson: Trying to keep their head afloat. Yeah, just stuck in your job or stuck in wherever you're at, and I bet there's just tons of people that are like that. They're stuck, right? But they don't know that.
(00:34:12.970) LuAnn Buechler, Make Your Passion Pay Podcast: The option is there for them, right? We know this from studies that 80% of working Americans are not living their passions. 80% is a lot, right? So you are among the 20% who actually clearly know where they're going and what they're passionate about, and that's fantastic. I'm glad I could serve you and be of help to you and your team, and they're a fantastic team. Hey, you need any plumbing services? Call Service Pros, call Service Pros, the peace of mind plumbers for all your plumbing needs. Thanks for being with me today, Mark. And all of you out there, really, it's time to live your passions.
(00:34:55.070) Mark Nelson: Give me a call. Have a great day. Thank you.