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AI is changing how we work, but the real breakthroughs come when organizations rethink their entire foundation.
This is AI-First, where Box Chief Customer Officer Jon Herstein talks with the CIOs and tech leaders building smarter, faster, more adaptive organizations. These aren’t surface-level conversations, and AI-first isn’t just hype. This is where customer success meets IT leadership, and where experience, culture, and value converge.
If you’re leading digital strategy, IT, or transformation efforts, this show will help you take meaningful steps from AI-aware to AI-first.
Philip Irby (00:00):
AI for us is about improving that resident experience, right? We're doing a number of things with digital voice, voice ai. We've recently switched to where every single phone call that comes into our call center actually goes through AI first. So we call her Amy. She answers the phone first ring, two-way conversation. She follows up in text and email.
Jon Herstein (00:26):
This is the AI first podcast hosted by me, John Herstein, chief Customer Officer at Box. Join me for real conversations with CIOs and tech leaders about re-imagining work with the power of content and intelligence, and putting AI at the core of enterprise transformation. Hello everyone and welcome back to the AI First podcast. This is the podcast from Vox where we discuss AI and how practitioners are using it out in the field every day to make their businesses better, make their employees more productive, and to get more out of the resources that they have. So I'm very, very excited today in particular because we have two things going on. Number one, I'm joined by my guest Philip Irby. I'm going to have Philip introduce himself in just a minute here. But secondly, we are coming to you from the show floor at BoxWorks 2025. We've got some incredible product announcements that are going on. We can read all about them online. More importantly, for now, let's turn our attention over to Philip and let's tell us a little bit about yourself. Sure.
Philip Irby (01:25):
Thanks, John. Yeah, to
Jon Herstein (01:26):
See you, by the way.
Philip Irby (01:27):
Yeah. So I'm Philip Irby. I'm CTO for a MH, formerly American Homes for Rent. We are a property management company. We manage 62,000 single family homes. We rent them for a year. We're not short-term rental. We rent them a year at a time. So there's a lot of logistics. Around 20,000 move outs a year, 60,000 lease signings, a year 62. That's been my charge, is to figure out how to make that more efficient, to have better processes, make the experience for our employees better, make the experience for our residents better, more streamlined.
Jon Herstein (02:04):
Tell us a bit about your background. How did you come to this?
Philip Irby (02:07):
Actually, the third company that I've implemented box at, I was at Arthur J. Gallagher for over 10 years. Implemented Box there then was at the Cosmopolitan of Las Vegas for five years, which that's interesting. My favorite joke is I worked there for five years and got 20 years of experience because it's nonstop, right? It's a kinetic kind of environment. Literally a 24 7 business. Yep, exactly.
(02:32):
And so implemented box there as well. But here at a MH, we are leveraging everything that Box does. It's integrated into everything we do. All of our documents are inbox. So Ben was talking about today, and I've talked to him a couple times about things and generally the way that these engagements go, when they sit down to talk to you, they're like, okay, where's all your documents? And everybody's got 'em in SharePoint and Salesforce and all over. We've actually retired SharePoint, we've retired all Google Drive stuff that's there. Everything we have is in Box. And that's now years ago, five years ago, I started doing that and have been really militant about it with my team. And the whole time I'm like, you guys don't understand. Once we have it all in one place, then we can realize the value of it. And now with what's happening with ai, I feel like a profit to. So
Jon Herstein (03:29):
With that philosophy, you didn't even know that AI was around the corner, but we have this conversation all the time with customers now that if your content's still scattered everywhere, how are you going to have a unified AI strategy?
Philip Irby (03:40):
Right.
Jon Herstein (03:40):
So you're there.
Philip Irby (03:41):
Yeah, I've done a couple different things with you guys, and one of the things that I always talk about, and Aaron was talking about it today, is we're all good at structured data. We are terrible at unstructured data. And so getting everything into one place is the first step. And so having done that, we stand on the precipice of getting all the value that we can out
Jon Herstein (04:05):
Of our documents. So it's great. And we'll talk about some of the use cases and how you plan on using this going forward. Maybe I'll touch on a couple of the things though. The company itself is only 12, 13, 12, 13 years old, years old.
Philip Irby (04:15):
Yeah.
Jon Herstein (04:16):
Does that mean that you didn't have Legacy or did it come together from other things?
Philip Irby (04:20):
So we did have Legacy. Our company was very entrepreneurial. There's times where they bought thousands of houses in a month, and that kind of frenzy creates a lot of, Hey, we need to do this. Okay, let's go stand up this thing. Oh, we got to go do this. Let's stand up this thing. And so when I walked in the door, there was lots of disconnected processes, lots of email as workflow, that kind of stuff. The other piece about our industry is that there isn't a system out there for single family rental. There are lots and lots of multifamily systems for apartments and all that, and we use a lot of them, but they don't totally fit. And so when I came in six years ago, we started building a custom platform specific to single family rental. We installed Box and we're using that for all our unstructured data underneath. And that's really the transformation. The legacy that we had was just all those disparate workflows and things that are there, we're still having to unwind a lot of them. It's not truly legacy. We weren't dealing. We do have a property management system with a gl, and it was built for multifamily,
Jon Herstein (05:35):
But you don't have 30 to 40 years of on-premise data. They don't have those things.
Philip Irby (05:40):
As of about four months ago. We don't have a single piece of hardware in a data center anywhere. We are a hundred percent Azure Cloud, a hundred percent box. We have speeds and feeds to the offices. That's
Jon Herstein (05:53):
It. So you mentioned building, and I'd love to get your sort of philosophy on build versus buy because you do a lot of building, but you're also buying.
Philip Irby (06:02):
And
Jon Herstein (06:02):
So how do you think about that as you're building out your architecture?
Philip Irby (06:05):
So the first and foremost is open APIs. As long as you have open APIs, we could talk about it, right? There are certain things we don't want to do. I don't ever want to build a gl, right? Of course. Or a content
Jon Herstein (06:19):
Management
Philip Irby (06:19):
System or a content management system. Because I mean, what you guys do, you're going to be so far ahead of us all the time. That actually takes a huge burden off of us on doing foundational stuff. So we've built our own microservice that interfaces with Box, and all of our documents from our platform go back and forth between box. It's simple. It makes it easy for us to componentize it, use your UI components to deliver micro front ends in a resident portal and things like that. Why build it when you've already built it? Right? The parts that we build are the parts that are unique to us. Like I said, single family rental is a brand new industry at this scale, 62,000 homes. So there is no software out there. So we're going to build what works for us. We're going to buy whatever can integrate easily with what we do.
Jon Herstein (07:13):
So anytime you're choosing something to purchase, must have open a VI must integrate with solutions like Box, et cetera.
Philip Irby (07:20):
Yeah, it's funny, I've got some of my team members in the business and stuff, and they'll ask me like, Hey, I'm going to go talk to this vendor. What questions should I ask? And I'm like, the only question I need to know is do they have open APIs? And they're like, what's that? And I'm like, just ask them. And if they say, yes, we're good, we could keep talking to them. So it's very funny.
Jon Herstein (07:39):
That's the first filter. Yeah. Yeah. So we've talked about technology, but I think maybe even more interesting is your philosophy and approach to the resident
Philip Irby (07:47):
Experience.
Jon Herstein (07:48):
Those are your customers at the end of the day. Can you talk a bit about the resident experience and how you think about it, but then also what are some of the specific initiatives and things you're doing to make that as awesome as it can be?
Philip Irby (08:00):
So our CEO says, and I totally agree, we're not a property management company. We're a customer service company. We're trying to provide quality housing to people that need it for families that maybe can't afford to buy a house today, but they want to in the future, but they want to live in the neighborhood where they want to buy a house. And so we're providing a service and then their satisfaction is directly related to how well we create the experience for them. And so back in the day, 10 years ago, as we started to scale up, we innovated this concept of let yourself in. Right? It's a self-guided tour. Let yourself in.
Jon Herstein (08:44):
Yeah. Okay.
Philip Irby (08:45):
So anybody can go to one of our houses. They just go through a plaid, IDV, give us their phone number, and they're in our house. We'll give them a code they can get in the house. We started that 10 years. Is there a light background check or just literally phone number? Yes, IDB and phone number. We do a number of checks. I don't want to say specifically because I don't want people gaming us. Sorry. No, no, it's fine. But we do check phone numbers and IDB, they do have to match their face to their id.
(09:17):
Sorry, identity verification. I'm doing my acronym thing. So we did that. And then what we're focused on, we've actually got an initiative going right now, which called See Today, signed today. What the end goal of that is that somebody could let themselves into one of our houses decide they want to lease the house and have the lease signed before they walked out the door. So do the background check in real time. Now, sometimes this won't work totally because maybe the background check is going to take a little bit longer to come back, but for a large percentage, we should be able to get them into the house and get them signed same day.
Jon Herstein (10:00):
So that's sort of the North Star.
Philip Irby (10:01):
Yes.
Jon Herstein (10:02):
That's incredible. Okay.
Philip Irby (10:04):
Well, and if you think about when my son went to college, I had to rent an apartment for him. It was less than stellar. We'll put it that way.
Jon Herstein (10:14):
Well, you're engaging with a person who may or may not be good at their job. I can imagine there are all sorts of things that you run into.
Philip Irby (10:22):
And so that's always in the back of my head. It's like we need to start with the resident experience. There's lots of metrics and we get all down into the weeds of all this kind of stuff, but we have to have the North Star, which is the resident, what's their experience going to be and are we focused on them first? And so AI for us is about improving that resident experience. We're doing a number of things with digital voice. So voice ai, we've recently switched to where every single phone call that comes into our call center actually goes through AI first. So we call her Amy. She answers the phone first ring, two way conversation follows up in text and email, two way conversation and text and email.
Jon Herstein (11:09):
But importantly, the primary conversation is voice.
Philip Irby (11:12):
Yes.
Jon Herstein (11:12):
You're having a voice conversation with Amy.
Philip Irby (11:14):
Yes.
Jon Herstein (11:15):
Who identifies herself as a virtual agent? Yes. Okay.
Philip Irby (11:18):
Okay,
Jon Herstein (11:19):
Great.
Philip Irby (11:19):
But sometimes people don't pay attention to that. And we'll get really good reviews for Amy. Some of our customers love her,
Jon Herstein (11:27):
Call her back to see how the weather is. That's incredible. So you said 24 7 1 ring
Philip Irby (11:34):
Pickup,
Jon Herstein (11:35):
And you're having a conversation too, it's just for resolving maintenance issues or asking questions, anything?
Philip Irby (11:40):
Well, yes. In the future we've gotten through leasing. We're starting into resident manager calls to have her screen those. The real thing here is it improves our employee experience as, because what's happening is they aren't answering questions that could be easily answered. Is this house still available? Amy knows the answers to those questions. So when it gets escalated to the resident manager, it's usually something that the resident manager needs to be there to answer. And in the past, they would've had to wait 15 minutes for that resident manager to be available. Now we have more bandwidth for them to answer the important calls that are escalated
Jon Herstein (12:21):
To you freed up capacity of your people, your resident managers, and I would argue elevated the work that they do not dealing with the very basic, is the house still available kinds of questions.
Philip Irby (12:33):
Right?
Jon Herstein (12:34):
Exactly. And so employee SAT's gone up.
Philip Irby (12:36):
Yes.
Jon Herstein (12:37):
Wow.
Philip Irby (12:38):
It takes a little while for everybody to adapt, but now everybody's seeing the value. It's working very well, and the residents are happy as well. Yeah. Okay. So the experience that we have up until ai, we were very good at most of it, but we weren't great at the constant communication. So we would have a lot of calls where people are like, Hey, what's the status of my work order? And so we've approached that initially with just basic online status. Any portal that you're used to seeing now, they could just text on the number that was there and say, Hey, what's the status of my ticket? You're not just pulling static data, you're having a conversation, which
Jon Herstein (13:25):
Is amazing. So do you imagine, or maybe it's true today, does every resident have Amy as a contact in their phone and just whenever they've got a question, they're like, oh, I'm going to just go ask Amy.
Philip Irby (13:34):
That was one of the things that we're working on, is getting her to send a contact card for whatever reason, that's not come totally up to the top of the priorities. But that's one of the things I want is as she introduces and as we get further down the full roadmap that they will, we'll send a contact card and it's Amy from a MH, and they could just text her whenever. Right now we're about halfway down.
Jon Herstein (14:00):
So would love to talk more about ai, obviously. And you've talked about some of your philosophy around it, how you're actually using it practically. Where does box fit in? Where does unstructured content fit in? Is Amy accessing unstructured content today, or will she in the future?
Philip Irby (14:13):
She will in the future for sure. If we talk true agent architecture, Amy's going to be integrating with other agents. They'll be the lease agent and the HOA agent so that Amy could reach out to the HOA agent and say, I'm getting a question of what are my trash days, or how many cars can I park on the street? Or whatever it is. And she'll make a call to the HOA agent, tell 'em what the person is. The agent will look up the house, find the HOA, and then answer the question,
Jon Herstein (14:47):
How is it done today?
Philip Irby (14:48):
They call the resident manager and the resident manager to go into box, find their CCNRs, read through it, and then give them the
Jon Herstein (14:56):
Information. Probably have to look up in your transaction system, which HOA they're a part of. There's a whole, okay, got it.
Philip Irby (15:03):
Got it. And then now we've actually already sent them the CCNRs and they could look at it themselves, but they don't. I might be
Jon Herstein (15:12):
Guilty of that myself,
Philip Irby (15:16):
But that's what we're here for, is to give them the information that they want as fast as possible.
Jon Herstein (15:20):
So this question's come up a lot of the super agent versus the subagents or whatever terminology you want to use. It sounds like the approach you're taking is Amy's almost the super agent, the sort of orchestrator, but then the subagents who know maybe just about the lease agreements themselves or just about the HOA or just about maintenance or what have you. Is that the basic approach?
Philip Irby (15:40):
Pretty much. Well, there already are some agents that we have for intake maintenance request.
(15:47):
So we've changed it from you having to select, oh, it's my refrigerator and I've got this leak and there's water here, and all that stuff to just a microphone button that says, tell us what the problem is. And they say, well, my icemaker is leaking or not making ice, and there's water leaking out on the back and all that. And they could just talk. And then our agent then turns that into the appropriate condition issues and remedies that need to be done, and then that gets pushed on down instead of they enter some stuff. And generally when you're presented with a list of hundreds of options, you just pick that one,
Jon Herstein (16:25):
Whatever the one near
Philip Irby (16:26):
The top is or
Jon Herstein (16:26):
Other
Philip Irby (16:27):
Whatever, just to get the ticket in. And then we have to turn around and call 'em back and triage and all of that.
Jon Herstein (16:34):
So there's latency, there's wait time. Okay.
Philip Irby (16:37):
And so this, it's like just tell us what the problem is in plain language and we'll turn it into the things that are important to us. The question, if you go back to resident first kind of approach, why are we asking them to navigate the way we do business? Just tell us what the problem, just tell us what the problem is.
Jon Herstein (16:57):
Yeah. At the end of the day, they just want to solve a problem that they have quickly, efficiently,
Philip Irby (17:02):
Without having to learn how we categorize things. Right.
Jon Herstein (17:06):
And is it multimodal yet, or will they be able to take a picture or a video and submit that too or,
Philip Irby (17:11):
Yeah, so we haven't set that up through Amy. We have it through our web, mobile web and web where they can take pictures and videos and add 'em to the maintenance request. But we were actually just talking last week about exactly that. How do we take all the pictures of videos from text and have Amy transfer 'em in to our maintenance agent to
Jon Herstein (17:35):
Create the ticket? So tell me more about how box AI is fitting in again today and in the future. Are you plugging into hubs and box agents? What do you imagine?
Philip Irby (17:47):
We are using hubs. We been leveraging AI on that. One of the things that, this is just new, our CISO and I were talking to the MX hero guys about this. We want to get all of our information, the conversations that our different techs or property managers have been having an email using that email to inform the agents that we're going to build for property management. So when it goes through the voice ai, we have to have knowledge for Amy to use. And so we're going to put the archive, our emails into box and then leverage box AI over top of it to start find every conversation with a resident, and let's start to create templates, create knowledge so that we could train Amy to do those kinds of conversations, if that makes
Jon Herstein (18:43):
Sense. So it does. Yeah. We've been talking a lot at the conference about the importance of context for AI to be useful. And this is basically what you're doing. You're saying we're going to provide that context because we've already had an email conversation with this resident. We already know a bunch of things about them.
Philip Irby (18:57):
The other things we're doing are using box apps to just do basic contract management. But the next piece to that is taking all contracts. One thing I didn't say about what we do, we also build homes. So we build about 2200 homes a year.
(19:15):
So we have a employees that are construction managers, so we have a home building arm of the business. And so all the contracts you can imagine build in 2200 homes. We do a lot of contracts. And so all of those are coming in through box, through the contract management part. And then we've also started doing contract reviews with Box. Our CISO has to do data privacy and all this stuff, and he spends hours and hours and hours going through contracts. These are just simple things to do that are great efficiencies that aren't hard to implement at all.
Jon Herstein (19:50):
And are you building specific agents on top of things like contracts to do those specific reviews or,
Philip Irby (19:54):
Yes, that's exactly what we're doing. So because you could train it to know what we need to look for, and then it just does. It just doesn't. And then I have more time with Nick to work on more important things, like the thousands of threats or millions of threats that are coming at us instead of reading contracts.
Jon Herstein (20:17):
You love to see it. This is fantastic. So we talked about all the good stuff. Maybe let's talk about challenges, lessons learned. I'll ask you at the end for a bit of advice, but for others, but what have you bumped into where it's like, oh, that was harder than I thought. I thought it would be.
Philip Irby (20:30):
I don't know. I'm kind of an eternal optimist on anything technology, so I think it was
Jon Herstein (20:37):
So you assume you will find a way through it?
Philip Irby (20:39):
Yeah, yeah, pretty much.
Philip Irby (20:40):
But sometimes I think change management is a big part because you're changing the way people work. They're threatened by it. They shouldn't be because what we're trying to do is give them the capability to do more, and like I said, and not answering your phone and saying, yeah, it's available.
Jon Herstein (20:59):
So you'll still have resident managers that will just be different and hopefully more interesting or
Philip Irby (21:03):
Right. They'll actually have more time to actually have a deeper relationship with the residents because they aren't doing the things that are just consuming their debt. I think the other parts that maybe were harder, it's like it's keeping up because some of the stuff that we are building right now is now becoming native in what you do and what other folks are doing. The rate of change that's happening in ai, it's really hard to keep up with. So I think having dedicated time, there's all those cliches out there. It's like people aren't going to get replaced by ai. They're going to get replaced by people that understand AI
Jon Herstein (21:46):
And leverage
Philip Irby (21:47):
It and leverage it. I heard that at the beginning, and I think early on I didn't spend enough time. I was like, oh, yeah, yeah, yeah, I'll get to that. And now I feel like I'm behind.
Jon Herstein (21:58):
We all feel behind because even if you're not behind today, tomorrow, you will be. Yeah. Yeah. Actually, there was a stat this morning in the last, I think Ben, our CTO put up on the stage. In the last 12 months, there have been 15 leading commercial models released, right between open ai, andro. It's
Philip Irby (22:18):
Crazy. Well, and it's interesting how they're all starting to also somewhat specialized. Like Claude is known for code Code, yep. Code side. And I think we're going to see some of that happen where people find their niche, but it's
Jon Herstein (22:33):
Going to move so fast. So for maybe if we go from challenges that you saw to advice for others, maybe on these two, if I could on the keeping up with, what would you advise for other CIOs and CTOs and what would you advise them to do with their staff so that their staffs also don't fall behind?
Philip Irby (22:51):
The advice I would give is start with your goal. Our goal was a stellar resident experience because there's so much technology in this and there's so many rabbit holes for people to go down, you got to have that clear north star and you got to be, I wouldn't say militant, that's my word for myself, but you got to be disciplined to not get distracted from it. Discipline's
Jon Herstein (23:16):
A good one.
Philip Irby (23:17):
Yeah. Probably better than militant. So that part, I would say know what your goal is and don't waiver. So getting all the documents in box, that was not easy. I had to have some hard conversations with people and say, no, we're moving your stuff.
Jon Herstein (23:34):
And you probably had to repeat yourself a lot,
Philip Irby (23:36):
A lot. And we're still not as engaged at the level. The training training's always so hard because people sometimes gain from it and sometimes they're just like, yeah, I got to check the box because it's a compliance thing. I got to check the box. So figuring out ways to engage not only your IT organization but your employees so that they find value in this. And once you get that grassroots stuff going, then it's word of mouth and people start, but you have to be intentional to get it going. Had some mentors through my days, and one of my favorite statements from one of my bosses a long time ago was, there are no technology problems. And his implication was, it's the people, right? You've got to be aware. It's not that they're a problem, they need communication, they need training, they need to be engaged. And those things are sometimes a struggle for very technology centric people. Like myself, I find myself forgetting that, oh yeah, we're doing this for the resident, we're doing this for the employees. We get ourselves wrapped up in these problems.
Jon Herstein (24:46):
So it sounds like there's some advice embedded in there, which is always keep top of mind what your mission is and that it's about the experience of whoever your users are, your employees, your residents.
Philip Irby (24:56):
Yeah, exactly. I've said a lot of times I'm the advocate for the end user, or in our case, it's residents and employees and you have to advocate for them or else you end up with a technology solution that isn't
Jon Herstein (25:09):
Useful. And speaking of useful, another theme that I always like to touch on from a customer success perspective is value. And how do you make sure that you're delivering value to those residents, to your employees? How do you think about the delivery of value?
Philip Irby (25:21):
It depends on each workflow and how we measure it or how we try to find the value in it. So it's really, are we moving the needle to a better resident experience? We can measure that through SAT scores or through engagement or things like that. And so if they're moving in the right direction, that's the return. Just like every other CTO, I've got to do my budgets and I got to sure justify my return and all that stuff. But again, the goals, resident experience, are we moving that needle? Sometimes this is an investment, sometimes it's not a straight ROI. Sometimes it's we're going to spend more money to make the resident experience better and we don't expect to get it back.
Jon Herstein (26:04):
Might not be short term. It might be, you and I were talking about examples where you weren't expecting this, but sometimes you have current residents for a contact to you, not about a maintenance issue, but about leasing another property. And so do you have return residents and does that metric go up over time? So
Philip Irby (26:20):
That's an interesting one. It was a use case that we didn't plan for digital voice because your agent, if you're in the leasing workflow, the agent's thinking about Lisa, but we also do a data dip and we know when it's a resident that's calling. And so when a resident would call in and start asking about leasing, the AI was like, I don't know what to do.
Jon Herstein (26:39):
Actually confused.
Philip Irby (26:41):
So we had to work through that.
Jon Herstein (26:43):
Well, this has been great. Any last words? Any other advice? If you're people who are two or three years behind where you are,
Philip Irby (26:50):
What would you say to do? I've kind of said it a number of times, it's understand your goal, but also get out of the legacy as fast as you can. But you have to be disciplined about it because everybody's got a reason why they want to stay in whatever platform they're in or why AI doesn't apply to us, that AI can't do what we do, all that kind of stuff. It's always there. It's human nature, but you got to bring them with you, right? You got to bring all those people with you. You can't ignore their concerns. You have to address them and have them be part of the team. AI is going to, it's not just the biggest technological thing that's happening right now. It's also the biggest change management thing that the country or the world has probably seen.
Jon Herstein (27:37):
But also the pace of it is so different than anything that's come before.
Philip Irby (27:41):
Yes.
Jon Herstein (27:41):
Yeah,
Philip Irby (27:42):
That part of it. Like I said, that's been the challenge, right? Is how do you keep up? Where do you stop? And I won't say stop, but where do you settle in, get some stuff done and then grow with it? It's very interesting time. The best part about a MH for me is all the experience that I've had to come into a company and get to completely replatform it, to essentially start over and build a brand new system for an industry that doesn't have that type of system has been just exciting on every level. And then you add AI and now it's just moving so fast and it's a wild ride. It's a lot of fun.
Jon Herstein (28:21):
And I think the other thing is that it's not just about doing the same things you did before more efficiently. It's literally any lead to do things that you just could do before. And that's an incredible enable for you.
Philip Irby (28:31):
So we have 10,000 HOAs. You have one. You probably think it's terrible. We have my HOAs, we have 10,000 of them. And so with 200,000 documents across those, so to your point of do things you've never done, we can't summarize all of that. We can't keep all of that up to date without automation, without ai. And so to your point, we are doing things we've never been able to do.
Jon Herstein (28:58):
Well, we are incredibly thrilled to be partnering with you. Thank you for bringing box into this platform. Thank you for making box a key foundational component of your platform. Not just once but three times. And we're looking forward to continue to partner with you and anything you need from us, obviously let us know, but we'll be watching the journey. We'll be cheering you on and hopefully even enabling even more and more of this AI driven innovation.
Philip Irby (29:21):
That's been great. Thanks for having me. Of course. Always available. I love talking about Box and what we're doing with our platform.
Jon Herstein (29:29):
Awesome. Same. Enjoy the rest of the show. Alright, thank you. Alright, thanks Philip. And that wraps up another episode of the AI first podcast. We hope you enjoyed it. If you did, if you got value from it, if you'd like to hear more of these conversations, feel free to like, subscribe, and obviously recommend us to your friends and peers. We love doing the podcast. Hope you're getting a lot of value from it. And thanks very much from VForce 2025. Take care. Thanks for tuning into the AI first podcast, where we go beyond the buzz and into the real conversations shaping the future of work. If today's discussion helped you rethink how your organization can lead with ai, be sure to subscribe and share this episode with fellow tech leaders. Until next time, keep challenging assumptions, stay curious and lead boldly into the AI first era.