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The agentic transformation isn’t coming. It has already begun.
Companies are deploying thousands — and sometimes tens of thousands — of AI agents. Enterprise software giants are watching their old economic moats erode. Capital is moving, productivity is being redefined, and human labor is being repriced in real time.
In this Fully Connected episode, Daniel and Chris explore the new economics of a post-agentic world: the global order that emerges after agents have been woven into every conceivable aspect of business and life. What happens when digital labor becomes abundant, agents manage other agents, and entire organizations operate at a scale no human workforce could match?
This isn’t another conversation about whether AI will take your job. It’s about what happens when the assumptions underneath jobs, companies, software, and productivity stop being true.
The post-agentic world is already taking shape.
The question is whether you’re preparing for it — or becoming part of what it replaces.
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What is Practical AI?
Making artificial intelligence practical, productive & accessible to everyone. Practical AI is a show in which technology professionals, business people, students, enthusiasts, and expert guests engage in lively discussions about Artificial Intelligence and related topics (Machine Learning, Deep Learning, Neural Networks, GANs, MLOps, AIOps, LLMs & more).
The focus is on productive implementations and real-world scenarios that are accessible to everyone. If you want to keep up with the latest advances in AI, while keeping one foot in the real world, then this is the show for you!
Welcome to the Practical AI Podcast, where we break down the real world applications of artificial intelligence and how it's shaping the way we live, work, and create. Our goal is to help make AI technology practical, productive, and accessible to everyone. Whether you're a developer, business leader, or just curious about the tech behind the buzz, you're in the right place. Be sure to connect with us on LinkedIn, X, or Blue Sky to stay up to date with episode drops, behind the scenes content, and AI insights. You can learn more at practicalai.fm.
Narrator:Now onto the show.
Daniel:Welcome to another episode of the Practical AI Podcast. This is Daniel Whitenack. I am CEO at Prediction Guard, and I'm joined as always by my cohost, Benson, who is a principal AI and autonomy research engineer. Welcome, Chris. It's, it's one of these episodes where it's just the two of us, and we get to talk about whatever's interesting for us.
Daniel:So I'm I'm excited about this. I missed, missed the interview with you last week. It was a great one, but, yeah, excited to be back on.
Chris:Absolutely, welcome back, and I know we've both had outages lately with summer vacations and family and things like that that we've been doing. Good to be back together, and yeah, these fully connected episodes, as we call them, where you and I get to kinda go wherever we wanna go, they're always fun for me. Yeah, for For guests, it gives Dan and I kinda the chance to freelance and to kinda, instead of just focusing on a particular topic, to kinda go wherever we wanna go, and so we have a good time with them. Yeah. And so, yeah, and a lot's happening right now.
Daniel:A lot's happening, and yeah, just as a reminder also for for our guests, a few things, we we don't normally share on our shows when we have a guest because we like to get into that, but please do engage with us online. If you didn't know, we are posting videos now on YouTube. So if you haven't got a chance yet, at least go over there, give us a subscribe on on YouTube, the Practical AI Show. And, of course, you can still listen to us on all the other all the other places as well. And then, reminder, just coming up in October, October 15 in Indianapolis, we're gonna have another Midwest AI Summit, which was a great experience.
Daniel:Chris and I got to to jam at a little bit last year and excited for some really cool speakers that we have on deck this year and lots of practicality within in AI engineering lounge where you can sit down and talk through architecture and design and, agents and plans and security and whatever you wanna talk about with practitioners. So check it out. Just search for Midwest AI Summit and make sure you get registered for that. But, lots I'll just
Chris:point Before you get away from that, I wanna point out that that's a fun conference. You and I go to a lot of conferences, and that one is a fun conference. It is. And everybody is accessible. If you wanna talk to somebody, they're there.
Chris:It's great. So I just wanted to point that out. I love that one. So, yeah. You wanna start us off?
Daniel:Sure. Sure. It's, it's interesting today, this morning. I I mean, I guess like most people now, we don't have regular TV, but sometimes my wife and I listen to some sort of, like, feed of, like, on Prime Video, they have, CNN news highlights or whatever. So sometimes we'll listen to that in in the morning while we're eating our cereal.
Daniel:And this morning on those news highlights, it highlighted that IBM had a major hit in their stock. So 25% stock plunge, which is is kind of crazy. And it talked about, oh, IBM has this 25% plunge in their stock. It has something to do with AI. And I was obviously paying attention.
Daniel:I don't know that I've based on how they were describing it, it immediately made sense to me, but I I did a little bit of research and, you know, I am looking at this and also thinking about if it's a wider trend that is going to be happening across tech companies. So is this something you you ran across or have been thinking about, Chris?
Chris:So I wasn't at all surprised, about this in that way. Like, I I didn't know that IBM would do this, but so it's something I've been thinking about quite a lot lately, and it's something that I know I've mentioned this to you, I'll mention it without any names, I'm in discussions about writing a book that's kinda hits this topic with the CEO of a publishing company, and I'll leave it at that. It may never happen, but they asked me to write some books that they were, a book that they were interested in, and I said, no, I'd rather write this book, and the notion of the book, if it ever comes to pass, is kind of a post agentic world. It's kind of like if you look at what's happening right now in the marketplace, and you take all your biases and all the things that you want or are scared of out of the equation to where all your emotions are are removed a little bit and you say, well, these are what's happening, and you play the events out over months and years. What what are the probabilities of various outcomes that are looking like based on today?
Chris:And I've been going through this exercise and spending quite a lot of time on it. And so that's why the IBM thing didn't surprise me. And I think just to scare the the heck out of people, I think that we're gonna see a lot of that, a lot of that disruption happening in the months and years ahead because you're really looking at a situation where you have technology that is replacing both existing technologies and existing human positions and processes that people are engaged in with these new technologies, and as we scale out that in an agentic world, that has quite an impact on the on the fundamental economics of of how businesses are are changing now. We've seen all the mass layoffs in the tech industry, and we're going through a moment where companies are really experimenting with hyper productive alternatives to human labor. And so that doesn't remove all the humans from the equation, but what it does is it changes their roles and it changes the activities that the humans are engaged in, and that's evolving very, very rapidly.
Chris:And so that, you know, as a start, you know, it leaves it as something, you know, I know it sounds very ominous, but I think the the key point there, rather than just being frightened of it, is really that the rate of change is accelerating exponentially right now. And so the IBM thing is kind of that, I know the the New York Times referred to it as potentially a canary in the coal mine, and that's one way of looking at it. But we're going through the beginnings of a period of rapid change, and the fundamentals of business, not just technology, it's really important that people catch that, but business itself that's using that technology. So I'll stop there for the moment. How how would you react to that?
Daniel:Yeah. I I think there's a lot of things tied up into this discussion, some of which were cited in the IBM case, some of which maybe were were not. There's, and maybe we can get into a few of these things. One of them would be like where where AI companies are trying to become more sticky and make sure that you stay with them so that they can recover some of these costs that they put in and just sort of hemorrhaged over time. There's also the kind of panic buying situation of people trying to make sure they aren't priced out of AI and they get actual hardware that will make them a little bit more resilient to that.
Daniel:There's the you know, I I saw the I I think it was another article that you had posted to me about, or maybe it was something that I I saw elsewhere, but Anthropic really doubling down on kind of implementation and services side, which we've also seen with with OpenAI versus kind of the model side. So so there's so much tied up in to this. Just to give some stats on the IBM case, the kind of canary, 25% single trading session collapse, which is about 70,000,000,000 in market value, marking at the, worst single day drop in over fifty years, outpacing even its losses during the nineteen eighty seven Black Monday market crash. So and and part of this was researching is like, well, what's going on? What are the the the at least the sided dynamics that they're talking about in relation to this on, from IBM and and other analysts.
Daniel:And part of what they're talking about is that companies are diverting their IT budget or their technology budget away from enterprise software and and services, so enterprise software and services, to some of these other things like the like I was mentioning, the panic buying of maybe hardware or infrastructure such that they aren't priced out of maybe what they see as coming as a price hike in the usage of these AI models, the agentic future where you need much more context, you have long running processes, etcetera. And so there's been this shift, I guess, from the capital expenditures on enterprise software and services, at least to some of these hardware and infrastructure expenses, as kind of yeah. There's finite bud budget and there's this tug of war happening, so any thoughts on on that piece of the puzzle?
Chris:I I I so I all those things I think are contributing, and there's something else I I I don't know if, if you if you saw this in the news, it kind of skimmed by pretty quietly I thought, and that was China is now recognizing the value it has in its open models, which are much cheaper to use than the, you know, these expensive proprietary models, you know, in The US. And they're recognizing that while The US has has put export controls around that, that these open source models that we've assumed that the world will kind of fall back to because they're leading the way in that may may now become restricted going forward. And so there's there's this political, like, there is one set of capabilities that The US is stronger in and is putting protections around, and now China has recognized that there is another set of capabilities that they are stronger in, you know, of economic value and that they're putting protections around that. So I think all of these things that we have talked about are kind of feeding in to how people are shaping their use of technology. And I think it's creating, to your point, a certain level of panic in in executive level companies where they're trying to figure out how to mitigate the risk, both in terms of the proprietary US models, the expense associated with that, but the fallback strategy of going to Chinese models, if you're in an industry that allows for that, is now closing off potentially as well.
Chris:And and so that is is putting a lot of pressure multiple sides on companies on what they're gonna do, and so they are definitely funneling internal budget to try to mitigate that risk at the expense of a lot of other things that have historically been kind of key keystone operations, you know, in their organizations. And I think, you know, whether we're talking about IBM's collapse and the shifts that they're making, you're seeing all these influences affect kind of emergency allocation of capital, and so, and I don't expect that process to stop. I don't think this is a blip. So I think those things will continue to evolve, but those reactions will continue to happen.
Daniel:Chris, I was in a meeting with our engineering team this morning and one of them mentioned the Chinese token black market. Have you heard of this?
Chris:I have.
Daniel:Yeah. So this is actually so I'm all the time learning new things. My engineers are on Reddit more than more than I am, so I I don't I hear about things through them. But yeah. So the it's related to some of what you're talking about.
Daniel:There's this Chinese token black market, which is kind of a reference to this, like, underground gray market area where, brokers are reselling discounted API access to Western artificial intelligence platforms, AI platforms, like OpenAI or Anthropic. Because those services are blocked to mainland, you know, Chinese, users, there's a lack of the ability to actually pay for for that. And so there's this economy or ecosystem of resellers and proxies that's emerging to work around this this kind of access piece.
Chris:And those kind of things almost always happen when when you you put in kind of regulation for the purpose of artificial shaping, you know, for political ends and such. So you're gonna have black markets that appear. So I don't think that should surprise most people seeing that. You know, the question is then, where where is everything going, you know, with this?
Daniel:And what does it mean for an enterprise
Chris:of yours.
Daniel:Yeah. If you're an enterprise software well, I guess if you're an enterprise software consumer or you're an enterprise software vendor, right, what is the future, I guess? Yeah, that's So like if people are moving away from investment in enterprise software, where are we going?
Chris:Yeah, I mean, one of the things that I think is interesting is that lately I'm hearing a lot more conversations about, you know, not only looking for other sources of open weight models that are out there, you know, that are not specifically Chinese or specifically from The US. Obviously, is doing that. We've talked to some the organizations there. But also, I'm starting to hear about the recognition that there may be a need, especially as models are now getting, you know, we're getting smaller models that are used for a lot of specific purposes and edge cases to actually go and do training of models, or getting back to fine tuning. I think a lot of organizations got away from, remember we used to talk about fine tuning, you know, once upon a time, and then it seemed like the models got so good that a lot of organizations said, why would we bother with that?
Chris:And they would just take a model, and it was good enough without fine tuning, without the cost of that. And so I'm hearing a lot of like, what do we do as we get squeezed from both directions, and how do we approach that? And so some of these things that people had said, let's not, we don't need to do that, we don't need to engage in that, are now coming, are now kinda coming back around, seems like. Those are conversations that are starting to happen again. And so I found that very interesting.
Chris:Yeah,
Daniel:I think that that also become, I mean, there's platforms like Unsloth and others that allow you to fine tune, you know, even on your MacBook and, you know, run things a lot more efficiently. So I think that also gets to some of what the this was the episode that I recorded when you were out on vacation, I think, Chris, with Zen the Zen ML, folks. But as we transition from agents being like my personal assistant on my laptop, which I interact with back and forth, which obviously limits the speed at which and the amount of context that that agent can consume. And I move that into the cloud as a long living agent that just works for hours and days and weeks maybe, right, then all of a sudden the economics do change around like, hey, if I'm using a pay pay as I go API endpoint, that's gonna be a vastly different economics than a small self hosted model, right, that's powering those agents. So I do think that that makes an impact.
Chris:I do too, and I think, you know, but I think what, I think we're moving past that. You know, when we talk about having our agent that's long lived and stuff like that, and this also depends on industry and needs and stuff like that, requirements, but I'm looking at situations where loops are incorporating hundreds of thousands of agents, or millions of agents that are all creating very complex contextual productivity, or outcomes, would say, in terms of what you're trying to do. So if you are assigning agents a bunch of very discreet responsibilities, and that there's kind of teams responsible for each of those, and they're interacting a lot, and I think that's the kind of thing as we're moving toward and that becomes more common across industries that you're looking at a set of capabilities that, you know, going back to the IBM thing right here, where that level of agentic implementation and agents, running agents, which is happening more and more, is really taking us into a new world. Like it changes, it completely changes the value proposition for a lot of enterprise software out there, because you suddenly have a new capability that in many cases can do things that traditional enterprise software just can't touch.
Chris:And I think that goes to the, you know, when we talk about IBM stock today, I think that's the threat, but I mean, IBM just one significant company in multiple industries with lots and lots of companies that are essentially taking that enterprise software approach, and they are all at risk to some degree. And I think that's gonna continue to play out in the marketplace. It's, you know, the world is shifting. The paradigm of operation is shifting significantly right now. The economics going the economics that that implies are going to play out.
Chris:So I think I think, you know, I think that's why and you're seeing some recognition, maybe not of the full picture at the executive level, but enough to where they're saying, oh, we really need to spend money. You know, we need to move capital from here to there. And and so, and that's impacting that's impacting employees and such.
Daniel:Yeah. And as a as a founder of a software company, obviously, I believe there's a place for software in in the future, but I do wanna validate your point of like like with with our vision and what I'm trying to paint at Prediction Guard, we're working towards that future that you mentioned of the agentic workforce, the thousands, hundreds of thousands of agents that need to run, run securely, run govern, run with identity. And just to validate your point, like even in the last couple weeks, we've talked to one, one company that already has 70,000 agents running, one that has, I think it was like 6,000 or something. So this is not yes, it is future, it's not like five years future. This is this is very rapidly what we're what what companies are are so I I think there are many people out there that are maybe still on a one to one basis with their clot code or with their Hermes agent or whatever it might be.
Daniel:And so this picture of thousands of agents running in enterprise infrastructure might seem far fetched, but I I think it is not it it is very much we're we're getting there very rapidly, and people will start really experiencing this, which I think stresses all of us to think of, like, you know, in our, in in my world, it's very much like, hey, as as a software vendor, how do we prepare for that? What what is your thought, Chris, in relation to, I guess if you're if you're if you have enterprise software that people have been using for some time, let's say like IBM, or even a smaller mid size or a niche, you know, vertical software vendor, because I've talked to a lot of those vertical SaaS software vendor. Right? How do you, like, how do you lead your company ahead into this world and what what becomes important? What strategy is is important as you move into this world?
Daniel:I've seen some take the approach of, hey, well, you know, like a NetSuite or something like that. They're saying to some degree saying, well, we're gonna provide a connector into the AI world, right, which is often MCP, right, so their value is maybe they're assuming their value is in their data platform, how they organize data, the the functionality that you're that they provide, but surfacing that in an agentic way. So that's, you know, through the MCP side. So that's one take that you have. You have others than, you know, maybe more vertical, software companies that are saying, no, we're not gonna expose that, but we're gonna create our own proprietary set of agents that are our agents and are gonna run-in, you know, what you need, and we're not gonna tie into the more generic kind of agentic ecosystem.
Daniel:Do you have any thoughts on that kind of or or maybe there's like other options within those strategies. Right?
Chris:So I think so yes. I have some thoughts on that. I think the the world so the way interactions are going to occur are going forward is not going to be in traditional interfaces, you know, the the GUIs and the the web interfaces that people are used to, you know, and that's dominated all the way through kind of the the early Internet era, and then as we got into the cloud era, and then even the beginning of the AI era as we've gone to, you know, app interfaces where we've interacted. But going, as we look at agents doing all these different things and collaborating, the way interactions will occur is agentically in a direct, you know, you might think of it as B2B in a sense, but think of it as agent to agent, and the vast majority of interactions across different systems are going to occur agentically without a human directly involved in most of those processes. So with those processes being automated through AgenTx, you have to be thinking that way.
Chris:So if you're one of these companies, I know you mentioned NetSuite, and obviously there's the IBM concern and lots of others, you have to be thinking, how do I move from where I'm at right now into a world in which AgenTics are incorporated from a business transaction consideration. It's going to happen without anyone going into your GUI, and without that, you're going to set the permissions, you're gonna set what they have access to, and how the MCP servers are configured for the different parts. That's quite complex, and I think there's a whole industry right there of how do you manage AgenTx at massive scale with resources and MCPs. And so like if you're an entrepreneur out there and you haven't, you know, that's an area that is wide open, and I know your company is already addressing a lot of those things. And so it's, you know, that's the kind of thinking, and I think going back to your point, this is happening really, really fast now.
Chris:And so if thinking we're a few years out, then you're gonna get overtaken quite quickly as IBM discovered this morning with their stock. So, not trying to create panic, but people in these organizations that are stepping into kind of AI and now AgenTx, they need to be thinking not where things, like tomorrow fairly big leaps are happening, and you know like right now as we're talking, you know, loop engineering, you know, AgenTix engineering was kind of the buzzword a few months ago, and then lately it's loops because now your agents are tied up in loops, but tomorrow it's gonna be past loops. Looper is a very transitory thing because this is evolving so quickly. But before the year is out, I'm pretty sure the notion of loop engineering is going to be kind of antiquated by what follows and the evolution of where things are going. And so if you're a business owner, get on top of what's here now, and start thinking, how am I going to get ready for those agentic interfaces of the future?
Chris:And that's how I would start addressing the problem from any given business perspective.
Daniel:Yeah, and just to make sure we're not, painting or or just taking one data point, the the this is this is, much more widespread, as you mentioned, and is spreading quickly. I was just looking while you were talking and on the same day today as as IBM crashed, it looks like unless unless my agent is hallucinating, Workday Workday slowed down ten percent, Salesforce 9%, ServiceNow 8%, Adobe 6%, all, you know, similar dynamics going on. What did gain was, the, you know, NVIDIA Intel chip chip providers rising as people again, you know, panic by some of these, these hardware solutions. And there is a lot of, I think, distraction related to the cybersecurity side of this as well, which is partially related to the hardware, but more, more related to maybe some of this distraction around mythos and cybersecurity and how agents violate, you know, cybersecurity. And so there's, there's a focus on that rather than kind of the generic SaaS software and enterprise software as well.
Daniel:So just wanted to bring in a couple of those points. I was hoping I was hoping my additional agentic research would back up our points and it seems like it does. So.
Chris:I think so, and I think those are good call outs in terms of, you know, you're looking at enterprise software companies struggling because people are starting to realize what's happening, and not going to happen, happening. And so I think to your point, there's also needs to be a rethink, and I think this is really important. I'm not claiming to have all the answers by any stretch, but there needs to be a rethink about how humans are fitting into this equation. I do think that there is a place for them. I think it's very different going forward.
Chris:I think trying to hold on to old roles is not the best strategy. I think being creative and, you know, I get into these conversations with people all the time where they're kind of holding on to what was. They don't wanna let it go. It's what they know. It's what they're comfortable with.
Chris:I saw a quote earlier today from George Lucas saying, if you're not really on top of this with AgenTix, you're kinda holding onto the cart and horse in a day where the automobile is happening. And I think that still happens a lot because I get into all these conversations, especially with older, you know, people closer to my age that are seeing the world change out from under them very quickly. I think the right strategy is to recognize what AgenTx is really good at doing. And also, you know, like we're looking at things like Mythos and Fable from, you know, which are the latest generation, able to really, you know, do things that no human is able to do. You know, mythos especially in terms of cybersecurity, and I think you embrace that.
Chris:Think you recognize that's not gonna change, and you embrace those change and look for places where you can plug in on that. And so, and I'm gonna do a lot more, exploration of these ideas in the days ahead, especially like I said, if I end up writing anything about it. But, yeah, it's the world's changing really fast, faster than it ever has right now. It's speeding up much faster than it was a year ago, and so it's good moment for people to self reflect a bit.
Daniel:Yeah, yeah, and that gets, this is maybe something for a complete other episode once we do the full research on it, Chris. But to your point in terms of how things are advancing, Anthropic did just release a paper. I I forget which day, recently now, whenever it was, verbalizable representations form a global workspace language models. This is basically that that's a lot of words, but part of this is talking about, you know, what what forms of, consciousness, access, emergent behavior or like how how understanding is represented in these models and, there's some interesting things there. Obviously, there's always a wide range of opinions once you start thinking about or once you start proposing what is cognition, what is consciousness, what types of consciousness are there, what can be included in these models, what do they understand?
Daniel:But anyway, the the there there is continued thinking there and I think one of the the points of the paper, if I'm understanding it right, whatever your take on sort of consciousness and cognition is that there is this functional capability of these models to and improving functional capability of these models to route and report information. So this is not like they're feeling or they, like, they have emotions necessarily or or other types of consciousness, but certainly there is this capability of routing and reporting information, which is obviously key to the key to the agentic transformation that we're seeing. So there may be more on that in the future.
Chris:Yeah. I I think, you know, one of the things in the paper that you're referencing that was pointed out was that, Anthropic had noticed that, that models are creating what they're calling workspaces, where they're essentially, notion of the workspace is fulfilling the same function as working memory in a human brain. And so I think one of the big questions, and you have both sides of people on the consciousness side, some people are saying that's not what consciousness is, and other people are saying what if. What I would say is, sadly, there's never been a unified definition of what consciousness is that is widely accepted. So that needs to be put out there.
Chris:But I think that there's also the consideration of if you have a model kind of achieving an outcome, an apparent outcome, based on what it's doing, but it achieves it in a way that's very different from what we traditionally would associate with, And like, so if you're really trying to model consciousness around what a mammalian brain does and how it achieves that, or are you willing to say there are alternative paths that if you get to the same kind of an outcome for a given task associated with that, is that legitimate? And I think that's kind of, when I look at the argument, that's how I perceive that is there are people who are, who have a very strict and narrow definition that are probably traditional neuroscientists in terms of how they're doing it, and then I'm seeing other people that are kind of going, going, but if it's getting to the same place in function, you know, not full consciousness, but some of the things that would contribute toward that, does that count? And so there's a little bit of a philosophical debate on on, what's legitimate at this point. I think it's interesting.
Chris:I and it wouldn't surprise me if, some of these things arise eventually, emergent qualities arise from vastly different ways from what we had anticipated. So Yeah. I'm pretty open minded in terms of how things can, can something that we never would have expected to happen contribute towards something that we were ultimately an outcome that we were looking for, Seth.
Daniel:Yeah. Yeah. I like, actually it was a suggestion from one of our customers and, and when we were discussing things, they're, they're thinking about the rather, you know, obviously there's an architecture associated with agents that each company is trying to enable, but thinking about things at the level of outcome and how how do we achieve these outcomes and what's the necessary human input, what is the possibilities with the agentic, systems that we that we can deploy, I I think it is very useful to think at that outcome level. And, Chris, I'm I'm pretty, I'm pretty happy with the the outcome of some of this this discussion. Think it
Chris:was Fun conversation.
Daniel:Think it
Chris:was a good one. Enjoy. These these for for folks that are watching or listening, these are completely unscripted. This is just us having fun. So, yeah, that's a good one today, and it gives given me a lot of food for thought for going forward.
Chris:We hope folks will engage us on the social media channels, YouTube and the others that they find us on. Give us your feedback. Let us know what you think. We'd love to get your insights into these items.
Daniel:Yes, for sure. Have a good day, Chris. We'll see soon.
Chris:Take care.
Narrator:All right. That's our show for this week. If you haven't checked out our website, head to practicalai.fm and be sure to connect with us on LinkedIn, X, or Blue Sky. You'll see us posting insights related to the latest AI developments, and we would love for you to join the conversation. Thanks to our partner Prediction Guard for providing operational support for the show.
Narrator:Check them out at predictionguard.com. Also, thanks to Breakmaster Cylinder for the beats and to you for listening. That's all for now, but you'll hear from us again next week.