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Welcome to the T3 Technologies podcast, hosted by AJ Wiesner. Join AJ as he explores a wide range of captivating topics, including the impact of artificial intelligence on our technological landscape. With a rich background in technology and over 29 years of experience, AJ shares personal anecdotes from being one of the first households to own a personal computer to founding T3 Technologies. Through thought-provoking discussions and special guests, AJ aims to provide insights and education, catering to both tech novices and experts. Discover the intersection of humanity and technology, and embark on a journey of discovery and growth with AJ on this exciting podcast.
00;00;00;01 - 00;00;29;20
AJ
Hi everyone. Welcome to the T3 Technologies podcast. Today we're going to talk about some different topics that maybe interesting more so if you're in the IT space or are we talking about is artificial intelligence and how that has a role in the managed services space as well as with other technology, AI in other businesses, in other type of industries today.
00;00;29;20 - 00;00;48;02
AJ
But our special guest names Tim Unger from Steel Pixel Studios. Yes. He's really, really a creative guy and really good with art. So he's me talking about as well how they use AI in their workspace today as well. So I'm excited to dive into this. So let's let's get going.
00;00;48;02 - 00;00;50;18
Tim
Well, thank you for having me on. It's a pleasure to be here.
00;00;50;19 - 00;01;25;24
AJ
Welcome, Tim. Welcome, welcome, welcome. So let's start with AI in the MSP space. So for those that don't know what MSP is or what artificial intelligence is, let's get a little bit into that. AI stands for Artificial Intelligence, Open AI, which is a company that developed this software essentially that's constantly learning. So just like as us as humans, we're learning and adapting to our environment and, you know, constantly evolving as people.
00;01;25;24 - 00;01;53;05
AJ
And they always say that every ten years that you actually change, you're not yet the same person that you were ten years ago. Well, same thing. And I now this is brand new. And again, everyone's talking about it, but AI is constantly evolving and changing and learning. But on a more of a technology microchip type platform instead of with a heartbeat and a brain.
00;01;53;07 - 00;02;21;00
AJ
And for those that don't know what an MSP is, it's a company men services provider, and that's a company that protects you. Managers, computers, make sure they're working properly, make sure everything's just functioning the way they should be functioning and that hackers aren't getting in and attacking you. So I guess the question is, how is AI currently affecting the MSP space?
00;02;21;03 - 00;02;50;11
AJ
And for those of you that are in I.T, I'm sure you have lots of commentary on this. So Tim, just, just so you know, I did do some research ahead of time. Awesome. I came here today and I did look a little bit into it. So Tim, as you know, t three technologies divide a service is called inbox Shield and Inbox Shield has a couple of different variations of factors behind it.
00;02;50;13 - 00;03;16;15
AJ
One is called Gravis and Gravis is used to go ahead and protect your inbox. I'm going to dive into that a little bit. And then we have Darkweb, which is a Darkweb scan. We go out and search the dark web and see if anything is on there that shouldn't be on there regarding the emails and your domain. And then we have another one called Bullfight.
00;03;16;17 - 00;03;43;06
AJ
And this I love warfare. So it's Beaufort Vol versus Sneaky. So what we'll do is we'll send out an email that's bogus to your employees and your employees too, and we're going to see who clicks on a compromised email. And when they do, we're going to figure it out. We're going to see who can they email, and then we're going to send them to some training.
00;03;43;08 - 00;04;17;17
AJ
So next time they won't be clicking on that email again. That's another yes. This is how again, like know how I'm constantly learning and evolving. We're going to learn to involve your employees and make sure that they don't compromise the the integrity of your company. To some hacker out in China, Iran, Russia, even the United States. So and as you all know, the biggest factor in small businesses today is ransomware, the cost of getting hit with ransomware.
00;04;17;17 - 00;04;45;13
AJ
I mean, I've heard horror stories already. People, small businesses, maybe grossing around 2 million a year and they're getting ransomware that do 1 to 1 million in Bitcoin to go ahead for decryption keys for anything. And for those that you don't know what decryption key is, usually pay that in bitcoin, which is cryptocurrency and that would be a key that the hacker would send you to decrypt your files so you can access them again.
00;04;45;15 - 00;04;51;05
AJ
And sometimes you're lucky if you able to decrypt it, sometimes you're not. So I'll.
00;04;51;06 - 00;04;54;14
Tim
Tell you. AJ, when I worked at at a previous role.
00;04;54;17 - 00;04;54;22
AJ
Yeah.
00;04;54;24 - 00;05;22;00
Tim
The company I worked for actually got hit with ransomware just like that. It was back when the WannaCry virus was a big thing and it hit their server some. The receptionist had accidentally uploaded a student's files that was infected with it. And it was interesting. I was actually working in an IT role at that time and I came in to came in to work and the finance people were like, Hey, I can open QuickBooks.
00;05;22;00 - 00;05;23;07
Tim
And I'm like.
00;05;23;09 - 00;05;30;02
AJ
What? Yeah, that hurts. That hurts. And we able to decrypt that. Those files then.
00;05;30;02 - 00;05;41;24
Tim
So fortunately I had snapshot backups of the server and I was able to restore them. So that's a, it's a good backup data recovery plan that something that you guys can talk about on a later episode.
00;05;41;26 - 00;06;11;05
AJ
That time the other place my friends another time their place so yeah yeah and again it's all about educating your employees and helping your business become protected. So but one topic of my talk about a once subject matter and talk about is graphics. So graphics protects your email and that integrates into your office. 365 Subscription to your Google subscription, whatever it might be.
00;06;11;08 - 00;06;42;02
AJ
And what happens is graphics is going to scan your emails and then it's going to basically learn from your email patterns of what's safe and what's not. And a really good example that I've got was the word wire transfer. Now, Google will obviously filter out most emails that say wire transfer, because obviously still Pixel Studios probably is not doing a whole lot of wire transfers.
00;06;42;04 - 00;06;42;25
Tim
I don't think we've ever.
00;06;42;25 - 00;07;10;06
AJ
Done one right. So whereas if you're a mortgage broker or if you're in real estate, you might be dealing with some wire transfers for property. So so basically what will happen is if I send you an email saying, Hey, Tim, wire, transfer me $10,000 to his account. Yeah, Google will send that to spam. Hmm. So what Griffiths does is it will learn your email patterns.
00;07;10;08 - 00;07;33;19
AJ
And this is a AI driven with artificial intelligence and as graphics is learning your email patterns, it will know that if I send you multiple wire transfer emails during the hours of 8 p.m. or 8 a.m. to 5 p.m., it will allow those emails to be processed and sent you to your email.
00;07;33;22 - 00;07;34;12
Tim
That's pretty cool.
00;07;34;16 - 00;07;49;24
AJ
Now if I go ahead and send you an email at 3 a.m. with a keyword wire transfer, the air engine will see that and say, this is outside this user's normal pattern. I then block that email.
00;07;49;29 - 00;07;50;22
Tim
Interesting.
00;07;50;22 - 00;08;28;06
AJ
So that's kind of how I in graphics is different from any other spam filtering software that you might have with possibly Barracuda or with Sonicwall or even with your native outlook. Yeah, right. You're just spam folder, right? So and one thing it's really neat what they do is it builds a trust graph of the user. So and then you really need is that it will learn what's trusted within your organization and what is not based upon that user.
00;08;28;08 - 00;08;32;03
AJ
And then that will carry through to all the other users in your organization.
00;08;32;05 - 00;08;32;27
Tim
Interesting.
00;08;32;27 - 00;08;44;24
AJ
Really, really neat stuff. That's and that's how graph is is using a AI to filter out you know, potentially bad content but yet not prohibiting you from do business by allowing that good content to come through.
00;08;44;25 - 00;08;53;11
Tim
Absolutely. So so with that being A.I., do you see any future advancements in that are some awesome features that are on the horizon for this kind of software?
00;08;53;17 - 00;09;24;02
AJ
You know, I was thinking about that, right? And I, I don't I don't know how else they could develop it in AI on a in box shield. Right. More of an email standpoint other than the fact that it would become more, more creative and how the emails are processed. Okay. Right. So and another thing to consider, which would be neat if they can do this now is only for inbound emails.
00;09;24;04 - 00;09;40;28
AJ
But let's say God forbid a hacker gets compromises. Your email server as are spitting out a million emails. It'd be neat if Gravis could go ahead and monitor that and start blocking those emails as well.
00;09;40;29 - 00;09;45;25
Tim
That would be neat. That's actually something that happens to one of our clients very often.
00;09;45;27 - 00;09;47;29
AJ
Well, what's going on there?
00;09;48;02 - 00;09;56;23
Tim
So they are a one of our clients is a local university. Well, community college. But yeah, we'll say whatever for the sake of the podcast. Okay.
00;09;56;24 - 00;09;59;02
AJ
All right.
00;09;59;04 - 00;10;25;24
Tim
In their I.t department, I constantly hear them because I'm in the office a lot and I constantly hear them going back and forth, talking about how a student's email has been compromised and is now spamming phishing emails to the entire staff and student registry. Imagine that it would just be. And it's not even like a student email. It's bots that are creating bogus student accounts.
00;10;25;26 - 00;10;32;08
Tim
So starting the signup process for a class so that they get the email address and never completing it. But the email works.
00;10;32;10 - 00;10;51;12
AJ
Yep, yep, yep. So that's the way it works. I mean, essentially it's not a human going ahead and generating all these emails and you know, people get angry that you know, that they got hacked or their Instagram profile got hacked or whatever it might have happened. But it's not a human really doing that.
00;10;51;20 - 00;10;52;02
Tim
It's not a.
00;10;52;02 - 00;11;04;16
AJ
Lot. It's a script. It's a script that somebody wrote somewhere, and all they're doing is casting this big net out in the Internet and trying to find the people that that fish once they eat that hook.
00;11;04;18 - 00;11;07;01
Tim
And that's exactly why they call it phishing.
00;11;07;04 - 00;11;38;27
AJ
Phishing. But on balance, so and this is another company out there right now using AI, but it's it's even more creative than Travis. So the company called ConnectWise and I've heard of them. Yep. And they develop software for MSPs to go and protect you and help do updates on your computer and all kinds of fun, intricate stuff that we do in the backend.
00;11;38;29 - 00;12;17;01
AJ
And Denzil Adams joke, you know, so when things are aren't working on your computer, you're just i.t guy what do you do? But when things are working smoothly. Yes, the i.t. Guy what do you do? So it's right. So you can't way with it. It's true. Yeah. So but anyway, connect ConnectWise automate which is their MSP platform is now using Azure and open I t to go ahead and start helping the MSPs with their ticketing issue tracking processes.
00;12;17;05 - 00;12;18;03
Tim
Well that's awesome.
00;12;18;06 - 00;12;42;07
AJ
Really neat stuff. It helps partners write complex scripts and solve other user codes. Yeah. So it really, really is. And this is the first time that a I open more specifically in chat, CBT is being used in a MSP space. This is so new that actually the articles start coming out in February. That's awesome. So really, really good stuff.
00;12;42;07 - 00;13;13;29
AJ
So I was thinking, you know, you have to write a script right now as a human. I still have to interface that I but a couple of years ago now, some of you may not remember this, Microsoft released a update that crashed the printer spool. And for those of you that don't know what a printer board spoiler is, is is a service that runs on your computers that allows you to print.
00;13;14;02 - 00;14;08;09
AJ
Okay. Basic terms. So and what so Microsoft Windows, as some people call it, Microsoft sent out a an update that crashed that service and then you able to print it all and then you had and then many, many hours are spent from different managed service providers rolling back those updates that were pushed out by Microsoft. Now, wouldn't it be neat if something like this, something like this ConnectWise automate with open AI and their AI engine would see that the printers spool or it's causing an issue and automatically roll back all its other windows update until an update is released from Microsoft to go and fix their patch so that I would know that this that
00;14;08;09 - 00;14;36;00
AJ
the update that Microsoft puts out is broken. MM hmm. And then it would also be know that we're going to roll back all these machines that have the update applied to it and then the machine would also communicate with Microsoft. The engine would communicate Microsoft with a new update comes out and the patch is fixed. And then we're on that and we go ahead and patch all those machines.
00;14;36;02 - 00;14;37;08
Tim
That would be awesome, wouldn't it?
00;14;37;10 - 00;14;39;19
AJ
Put me out of a job. That would be fantastic, you know.
00;14;39;19 - 00;14;41;20
Tim
Because you're still managing the.
00;14;41;22 - 00;14;43;01
AJ
It. Right, Right, right.
00;14;43;02 - 00;15;09;05
Tim
That's actually an interesting thought because we use a lot in our business, Right. And we use it for a couple of different reasons, sometimes to help with writing just creative content. But one of the bigger and more useful things that we use it for is scripting. And whether that's code on a website that's maybe not working correctly or whether that's code and after effects, that's not quite behaving the way we want it to or getting the output.
00;15;09;07 - 00;15;34;28
Tim
Yeah, or even I've seen people use it to as a test not it's not quite there yet but create an entire game in the unity engine by communicating back and forth with this, with this AI as if they're the project manager and the eyes, the developer and asking it to spit out code and put and the project manager would be copying that into unity.
00;15;35;02 - 00;15;52;28
Tim
But, and people have made successful side scrolling games, doing that kind of stuff for very basic games. Yeah, I think that that's super interesting stuff. But where I was getting at with that is I don't think that that wish for ConnectWise with Openai I would not be able to do that at all.
00;15;53;01 - 00;15;54;02
AJ
We're not that far off.
00;15;54;02 - 00;16;01;16
Tim
And the fact of the matter is pretty sure Microsoft has a huge investment in Openai as well.
00;16;01;18 - 00;16;05;20
AJ
But pretty much that open A.I. integer goal in hand.
00;16;05;22 - 00;16;09;27
Tim
Yeah, and I mean, look at Bing A.I.. Yeah, it's it's insane what it can do.
00;16;09;27 - 00;16;19;26
AJ
Yep. Yep. And then you have bar too. But so for those of years, there's many different platforms of A.I. and everyone's got one that's been making out and develop A.I..
00;16;19;29 - 00;16;31;23
Tim
Or even Adobe is they just released Generative Art Photoshop AI, where you can now highlight something in an image and just ask it to be something different, whatever, whatever you wish.
00;16;31;26 - 00;16;48;15
AJ
You know, it's funny, Tim and I are playing it out the other day, and let me just say, like you can take a picture of me posing like this and you can tell the software to put a bird in his hand and an angel in this hand, and it will.
00;16;48;17 - 00;17;12;02
Tim
And what's even crazier about it, and for anybody who doesn't know about like kind of lighting and stuff like that or Photoshop in general, like me, it's contextually understanding that image from not just reading text like an actual image context standard and putting the proper lighting in there with it, putting the proper like depth of field from the camera in there and just it's insane what it can do.
00;17;12;02 - 00;17;37;19
AJ
The shadowing, I mean, just the me alone and what Tim had to out a picture of a couple and I guess they're renewing their vows. They were married previously covered and then they had a go ahead and they had the celebration itself. Well, the image that was taken by your camera, right, Tim was kind of cropped and you couldn't see the edge of the bride's dress.
00;17;37;21 - 00;17;56;13
AJ
And then the groom had some space there. It could be altered as well. So what Tim did is Tim asked Adobe to expand the image and create the image. So it's a different, I guess, format. It's a great way of saying.
00;17;56;13 - 00;17;57;15
Tim
It, different aspect.
00;17;57;15 - 00;18;07;28
AJ
Of the show and this. You just see that it created a shadow on the expanded image of the bride's dress is now It was amazing. It really.
00;18;07;28 - 00;18;15;10
Tim
Was. And not only that, it looks at like the background, the town that was in the background, it created what it thought the town should look like for the rest of it.
00;18;15;12 - 00;18;36;06
AJ
And the river too. And there was actually a river there as well. And a fence, I believe, was a fence in the background as well. Yeah, it was some creative stuff. Yeah. Now I've got to tell you, Tim, I download some apps on my phone, okay? That you can type in the image you want to generate and apparently user generated images.
00;18;36;14 - 00;18;38;02
AJ
It didn't work out that well for me.
00;18;38;05 - 00;19;02;14
Tim
Well, it depends on the I mean even Adobe's which is called Firefly sometimes runs into some trouble. I would say out of all of those there's definitely some ones that are better than others. There's one that, oddly enough, runs only in discord, but it's called Mid Journey OC and Mid Journey is really good. It's it's insane what you can create on that.
00;19;02;14 - 00;19;11;13
Tim
Some of these I mean all of them come out looking like fever dreams but the fact of the matter is like it is genuinely decent art that comes out of it.
00;19;11;18 - 00;19;34;16
AJ
Oh, see, not me. I'm not really an artist per se. You know, I, I create my art through my my hands, my coding and my programing and, you know, workarounds, I call them right. But it's creative art essentially in technology, right? So. So that's really good for somebody like me that can go ahead and generate something in image.
00;19;34;16 - 00;19;59;17
AJ
I have I want to have my head. I want to have it on paper. Absolutely. I can generate an image of some kind of like type, you know, what I'm looking for. Yeah. And another thing I did, too, by the way, with Touch Empty, more specifically is I've been educating my customers on A.I.. Okay? And people seem to have this fear of ascertainable.
00;19;59;20 - 00;20;02;08
AJ
Understandable, right? I mean, you know.
00;20;02;08 - 00;20;03;17
Tim
Seen the Terminator?
00;20;03;20 - 00;20;08;20
AJ
All the Terminator or was it movies? Will Smith I Robot? Oh, yeah. Yeah.
00;20;08;22 - 00;20;11;27
Tim
Which, oddly enough, is the brand name of a household vacuum now.
00;20;12;00 - 00;20;16;27
AJ
Yeah, yeah, yeah, yeah, yeah, yeah. Watch a little stock in freefall.
00;20;17;00 - 00;20;20;16
Tim
Everybody shut your Roomba down now.
00;20;20;18 - 00;20;41;02
AJ
But. But I mean, I understand the fear and then of the media posing, you know, the what ifs. Yeah, I could actually launch a nuclear missile to Iran. Right. The possibility that happening are very slim right now. I don't think the AI is there. Well, and.
00;20;41;02 - 00;20;45;07
Tim
There's a lot of checks and balances in it right now for what it's even allowed to do.
00;20;45;08 - 00;20;56;07
AJ
I agree. I agree. So and there's talk about regulation with and government regulation in itself as well. So I don't think it's going to get to that level.
00;20;56;07 - 00;21;24;21
Tim
And part of it that I think people don't understand is they see those movies and have a preconceived notion. And because it is so good at doing it, it feels human, but it's not. It's just a bunch of lines of code that are designed to show empathy, learn from previous experiences. But all it's learning is just adding other things into it's kind of like matrix of code that it understands.
00;21;24;21 - 00;21;29;22
Tim
I agree, and it's not as real as it feels. It's not a real person.
00;21;29;24 - 00;21;35;12
AJ
No, but you can chat with it. You can you can chat with it and it will respond to that chat.
00;21;35;12 - 00;21;36;04
Tim
Absolutely.
00;21;36;09 - 00;22;03;01
AJ
So I ran to a girl, was it last week and she's part Spanish and she said her English. Isn't that Well, it's kind of broken English. And now she's dealing with customers and jewelry is for a jewelry store. So prior to that, I went shopping at this jewelry store and I wrote a very nice review using Chapter AAPT.
00;22;03;03 - 00;22;37;11
AJ
And let me just say it spit out the the best of you ever know. I had to modify this review to make it more personable, of course, more about me, because this could be a when you use chat jpt open a chat. JPT It's going to feel somewhat mechanical in a way. It's a bit technical in a way, so you have to alter it to add some of your emotion into it, your personality into it, which I did, and then some copy paste later into Google Review being banned, boom, their views up.
00;22;37;13 - 00;22;50;14
AJ
So I show up there and did some work for them. And then I got a you're the one that wrote that review. And I said, No, no, no. It wasn't on. I wrote it about it, really write it well.
00;22;50;14 - 00;22;52;05
Tim
I asked something to write it.
00;22;52;05 - 00;23;30;12
AJ
And you know what somebody told me? Somebody said, Oh, yeah, your wife wrote that review like, No, my wife's not wrote the review. So I went into jackbooted and I start showing this girl who doesn't as a broken English on how to utilize it from a business standpoint. Yeah, I think you started off with here let's ask you to write us an email to a customer that has it been in the store for 180 days and we want to entice them to purchase some new jewelry.
00;23;30;15 - 00;24;03;04
AJ
And, and I started with that and it's been a very nice email. And then we started chatting with it. I said also include in the in the email that they purchased two sapphire rings back in January of 2023 and the arrow that and then I asked Chelsea Beauty as well to make it more personable, make it more tailored to how exciting it would be to come into the store again to review our new inventory.
00;24;03;07 - 00;24;18;05
AJ
And that's more detail now. Tim I was building them and I had to do some work, so we had to stop there. Yeah, but that was a good example of how charging, beating and I could really help everyone in business.
00;24;18;06 - 00;24;36;18
Tim
Absolutely. Circling back to the MSRP, so I thought that I had you you guys run like a, like a remote helpdesk. Which clients how could you see yourself using that chat? But in general, I mean, I kind of treat it as like a really smart virtual assistant.
00;24;36;22 - 00;24;38;06
AJ
Oh my goodness.
00;24;38;08 - 00;24;55;26
Tim
But how could you see yourself implementing that into that help desk to either help with training new employees or even giving employees a tool of resource to help solve user issues more quickly on their first response?
00;24;55;26 - 00;25;13;08
AJ
Well, let me talk about how I use it first so and how it's so helpful for me. So anybody out there knows to write a a compliance document takes hours and research. Absolutely. And time.
00;25;13;08 - 00;25;13;19
Tim
I've been.
00;25;13;19 - 00;25;42;10
AJ
There. Are you calling a lawyer? So one or the other doesn't cost you their money or time? So I've been writing as ops Center operating procedures now for our company by going on chat CBT while typing, typing, and then it spits out and that's up for me. Copy and paste in the word, make it a PDF, put it on or at glue document, document, organization, software, and next thing you know we got to sloppy.
00;25;42;15 - 00;25;59;03
AJ
Yeah. So it's been very useful as a business owner to go ahead and write standard operating procedures. I did ask chat GPT to write me a legal binding contract and it did warn me.
00;25;59;10 - 00;26;01;02
Tim
It will do it. But I will warn you.
00;26;01;02 - 00;26;08;15
AJ
Yeah. That as a consultant attorney first. So my attorney Chuck Smith, is a very awesome guy and Allentown reviews those for me.
00;26;08;18 - 00;26;10;28
Tim
Did he say anything about the contract?
00;26;11;01 - 00;26;18;06
AJ
No, no. That did not. No, no, no, he did not. So but. But he does review them for. Yeah. So they're up to snuff.
00;26;18;08 - 00;26;21;26
Tim
It's I know GPT four which is a newer.
00;26;21;26 - 00;26;22;29
AJ
Version of.
00;26;22;29 - 00;26;26;26
Tim
Chat. CBT was capable of passing a bar exam.
00;26;26;26 - 00;26;50;20
AJ
Yes it was. And for those of you that knows well there are different versions of chat jpt, so the older version is free. All you need is like an account of some kind. Google, Google Gmail is a good one to use. You can create your own email if you want and log in with that. Yep. Chat JPT. I think it's 3 to 5 a.m. for to all right now.
00;26;50;20 - 00;26;53;01
Tim
I think three five is the free current version.
00;26;53;01 - 00;26;58;19
AJ
Of four to allow is the paid version, which is what I use and which is like now as well. Yeah.
00;26;58;21 - 00;27;01;23
Tim
And also if anybody is interested what Bing users.
00;27;01;26 - 00;27;11;23
AJ
But Bing uses for that as well. And the 4.0 is it's $20 a month. It's nothing, you know, that you can afford.
00;27;11;25 - 00;27;12;20
Tim
Absolutely.
00;27;12;27 - 00;27;18;23
AJ
But the development in for the hour from 3.5 has significantly changed.
00;27;18;29 - 00;27;23;29
Tim
Oh, I mean, you ask them to write the same thing next to each other and they give you a completely different response.
00;27;24;01 - 00;27;46;09
AJ
It's night and day, design day. And for those that don't know, Tim owns another company called Mint and it's a marketing company. And Tim put some of the things that we present to him. He rates and chat GPT for the oh 3818 checker and it can't detect it at all.
00;27;46;11 - 00;27;48;28
Tim
And sometimes it can, but not nearly as much.
00;27;49;00 - 00;28;01;01
AJ
As 3.5 as the free version. Yeah. Yeah. So yeah it's, it really is a useful tool now also and I that used GPT four is PowerShell scripts.
00;28;01;08 - 00;28;02;20
Tim
Mm hmm. Absolutely.
00;28;02;24 - 00;28;40;14
AJ
And again for those that don't know what PowerShell scripts are, they're it's basically on any Windows machine and it's basically core software operating system that you can use to do things on Windows servers, on Windows machines in a, in a very generalized point of view. So one thing you can do is, for example, write a PowerShell script to remove all users, all email Active Directory users that have not been active in the past 180 days.
00;28;40;17 - 00;28;44;27
AJ
And you're asked how to write this and you all you need to do is copy and paste that code.
00;28;44;27 - 00;28;45;25
Tim
Into the terminal.
00;28;45;25 - 00;28;58;28
AJ
Right into the terminal, and it will spit it out for you. It is. And again, this might take a programmer. Mm hmm. If you're good. Very good programmer. A couple of hours to write.
00;28;59;01 - 00;28;59;24
Tim
Oh, absolutely.
00;29;00;03 - 00;29;01;19
AJ
Maybe if you're really, really good.
00;29;01;19 - 00;29;06;02
Tim
And I mean, if you've memorized the book of commands for PowerShell, maybe 20 minutes.
00;29;06;02 - 00;29;35;02
AJ
Maybe 20 minutes. Right, Right. And if all you do is live and breathe PowerShell 20 minutes. Right. By anybody, that would be on my level in technology space. You know, it's going take you some time and Googling and research going right that script Absolutely. So now go into how my new employees can use it. So obviously we tell our employees about A.I. and how it can help resolve problems.
00;29;35;07 - 00;29;37;11
Tim
And because why wouldn't you want them to be more efficient?
00;29;37;17 - 00;30;05;15
AJ
Why not? Why not so so I have a Kyocera printer on a virtual workstation that's not printing and I'm receiving error 0x000854321. So I can ask Jackie Beatty what this error means or I can ask Chatbot to help resolve the error.
00;30;05;21 - 00;30;11;01
Tim
And chances are it's going to give you a very viable solution for it.
00;30;11;09 - 00;30;14;26
AJ
And because it's a chat, we can carry on.
00;30;14;28 - 00;30;18;03
Tim
Oh well, that didn't work. Now I'm getting this right.
00;30;18;08 - 00;30;53;23
AJ
Exactly. Or that. Oh, that didn't work. Try this instead. Hmm. And the chat GPT will know where you're at as well. And that process really, I mean, and then as well as obviously scripting and pulling up information, you know, it's how we provide a service as well. T three by knock services. Okay so we're what this team does that we hired out is they'll monitor all my customers machines and look for things that aren't working correctly.
00;30;53;25 - 00;31;27;12
AJ
Basic elements, right? If, if a server's down, they'll know that and I'll try to remediate that. If a workstation service has stopped, say, a critical element service. No. Can't think of anything right ahead right now. Yeah. They'll try to resolve that. Right. But this is a team of people working in the back end resolving these problems. Now imagine if some developer out there would go ahead and develop A NOC, B software.
00;31;27;12 - 00;31;34;08
AJ
It's I'm sure it's coming. That would be I based that would do all that monitoring and remediation for you.
00;31;34;10 - 00;31;42;09
Tim
Oh, absolutely. Even if it monitors and spits out exactly what's wrong and tells developer, Hey, this is broken, please fix it.
00;31;42;09 - 00;31;43;21
AJ
Yep. Yep.
00;31;43;23 - 00;31;58;27
Tim
That would I mean, granted, it would make people's lives a lot easier and maybe take a few jobs. In that case. But at the end of the day, the customers are going to be more than thrilled because their issues are just going to be fixed before they even catch them.
00;31;58;29 - 00;32;06;20
AJ
Now, what if Chad GPT could develop its own AI, develop the software to go ahead and resolve everyone's computers issues?
00;32;06;23 - 00;32;24;24
Tim
Well, as of right now, I don't think that's possible. But we were talking a little bit before the podcast about about some of the AI that some of these game developers are putting in and yeah, kind of letting it go wild and seeing what happens. And there's that one game you saw about No Man's Sky.
00;32;24;24 - 00;32;25;14
AJ
Yeah, yeah.
00;32;25;14 - 00;32;48;22
Tim
You know where there's a very real possibility that civilizations in this game, which if you don't know, you can fly a ship around to like billions of different planets and explore them and see the wildlife, the different foliage and everything. But with AI powered into that, these otherwise dumb creatures that just kind of walk around the planet will actually have an intelligence to them.
00;32;48;25 - 00;32;55;26
Tim
And it could potentially grow into a civilization you could stumble across. And who knows, maybe they will develop their own A.I..
00;32;55;29 - 00;33;07;10
AJ
So there is in software, in software, in games they have for what they're called an attempt to call it MP.
00;33;07;10 - 00;33;08;03
Tim
And.
00;33;08;06 - 00;33;56;13
AJ
MP. CS Thank you. Thank you, Thank you. I'm not a gamer, right? But these NPCs are basically coded people in a game that perform a routine based upon the code that's written in. So they can't think for themselves, right? They just perform an action that they're told to do. Now what Tim's talking about is can you imagine if those characters without any human interference behind them, would go and generate their own cultures, their own maybe language, their right and their own, their own type of food and are based upon the environment that they're put in on that specific planet?
00;33;56;15 - 00;34;04;28
AJ
Yeah, I think imagine and that's true of this game if the at the end PCs in this current game can go and travel from planet the planet.
00;34;05;02 - 00;34;08;21
Tim
They can not they're usually just kind of like animals that roam around.
00;34;08;26 - 00;34;29;14
AJ
That I imagine now that that like, like humans, like we've developed the ability to travel to outer space from, you know, a rocket and jet propulsion everything else. Imagine if they developed their own way of traveling from plant to planet internally and what that would turn out to be.
00;34;29;16 - 00;34;35;10
Tim
And imagine if they developed their own way to travel that broke the code of the game, essentially destroying their universe.
00;34;35;17 - 00;35;06;29
AJ
Let's say they use utilize black holes. Right. And use Einstein's theory of relativity to go ahead and travel between time. Now, I mean. Q I mean, it's limitless, their people. It's limitless. But really, I mean, when the joke I made is imagine if AI generated population developed their own a I internally within the app. I think about that for a minute, but that's, I think.
00;35;07;02 - 00;35;09;05
Tim
We would need some serious processing power.
00;35;09;05 - 00;35;47;06
AJ
On that level. But I think Microsoft has that built into us all right now I don't I don't think so. So yeah so but yeah I mean, I mean the idea of AI and what's coming up is really it's it really is a powerful tool and it's not scary. And as long as using it for good things and to help your business grow or help you make a quilt, you know, or whatever else you might use A.I. for, you know, it really, really is a neat way to do it.
00;35;47;08 - 00;36;14;26
AJ
One thing I was thinking about, Tim, and for those of you don't know as well, open A.I. chat. Yep. It's only text based right now, so therefore you cannot ask it to create you an image on the text based platform. But what if we started incorporating video and pictures into chat jpt and you asked it to show you a camera Mm hmm.
00;36;14;29 - 00;36;29;09
AJ
Maybe at the Eiffel Tower in Paris? Hmm. Yeah. And take you to a website or to a or to a camera on the screen that shows the Eiffel Tower in Paris. How cool would that be?
00;36;29;12 - 00;36;36;24
Tim
I mean, there are guys that do that kind of stuff, but it would be pretty cool. I think Open Air actually has dolly.
00;36;36;27 - 00;36;37;23
AJ
Dollies.
00;36;37;23 - 00;36;40;09
Tim
There. Image processing version.
00;36;40;13 - 00;36;41;08
AJ
All right.
00;36;41;11 - 00;36;44;27
Tim
Which I believe actually came out before, Chad.
00;36;44;29 - 00;36;46;24
AJ
Oddly enough. Okay. All right. All right.
00;36;47;01 - 00;36;48;22
Tim
So I could be wrong on that.
00;36;48;25 - 00;36;50;13
AJ
But. All right.
00;36;50;16 - 00;36;55;27
Tim
Yeah. Dolly is definitely one of those ones where you can type exactly that and it'll do its best to recreate it now.
00;36;56;03 - 00;37;00;08
AJ
But I meant live, though, so. Oh, something live so.
00;37;00;08 - 00;37;01;10
Tim
That would be interesting.
00;37;01;17 - 00;37;08;21
AJ
Or unify all one platform because right now too has a lot of platforms for A.I. to do what you needed to do.
00;37;08;21 - 00;37;18;08
Tim
Yeah, even Bing, they've tried to make it feel unified, but it's still you have to go through separate tabs to use the different features. Correct. To get different things out of it.
00;37;18;09 - 00;37;40;19
AJ
Right. Whatever you might need. Oh, another thing that listeners might not know as well is that open A.I. chat GPT three only goes back to 2021. Yeah, so does not know current events currently and again is that that is because of the way it was developed and now in its learning process. But also it's kind of a safety feature as well.
00;37;40;21 - 00;37;43;10
Tim
A little bit. I mean Bing has access to the Internet.
00;37;43;12 - 00;37;45;23
AJ
It does. And so it's bar two.
00;37;45;24 - 00;38;08;17
Tim
Yes, right. And Bing, I will say, is pretty crazy. You can ask it about current news articles and it will answer you. And you can also ask it about like things to shop for. Like if you're trying to purchase, say we're trying to purchase a new camera and we need to compare features, right? I don't have to rely on a salesperson not knowing what they're talking about.
00;38;08;19 - 00;38;20;16
Tim
I can ask Bing. Yep. And have it just spit out whatever. Yeah, it's researched on the internet. Take me directly to the links for places to buy them and help me find the best price.
00;38;20;19 - 00;38;50;10
AJ
You know, it's funny you say that. I recently signed up for a sales program, and it's from a person called Jeremy Minor, and it's really neat program about sales. What they talks about is how the sales landscape has changed from it doesn't matter if you're B to C, B to B or B to G, it doesn't matter. But the sales landscape has changed because before you have a sales rep you trust.
00;38;50;10 - 00;39;07;22
AJ
But they're saying, I say I'm going to Sears and I'm buying an appliance. I have to trust what that sales rep is telling me about the appliance. Absolutely. And what it can do Now in your own research, now you can drive even deeper into the research. Yeah, we're using A.I.. Well, it.
00;39;07;22 - 00;39;27;09
Tim
Makes the research so much easier. It's as easy as it sounds to just Google something. Sometimes it's hard to get the results you want out of a standard search engine. It's true. But when you can have a conversation with something about it and it can understand what you're saying and try and grasp what you're looking for, right, that changes everything.
00;39;27;14 - 00;39;31;00
AJ
It's like you know it all. Uncle, except.
00;39;31;01 - 00;39;31;27
Tim
It actually knows that.
00;39;31;27 - 00;39;55;14
AJ
It actually does. All right. Right, right. So, yeah. So it's not scary. It's not. It's not scary. It's I can take over the world, but it is a very, very powerful tool that you can use in your life. Whether you own a business, you're an employee of a business, or you want to find out some good facts about traveling.
00;39;55;17 - 00;40;19;11
AJ
Really, really good stuff to use. Absolutely. So I know people are scared, too, about how this will take over their job and eliminate their job, But I don't think so. I really don't. I think it's going to help augment Absolutely. And make that make their lives easier and make them a more powerful force at their skill, whatever. My for sure.
00;40;19;13 - 00;40;30;03
Tim
I know for us, I always say, you know, marketing is one of those things that could easily be taken by GPT before like even you were talking about the emails before.
00;40;30;03 - 00;40;30;20
AJ
Yeah.
00;40;30;22 - 00;40;53;05
Tim
But at the end of the day, that doesn't mean every single person wants to use it, right? Cares to use it or knows how to use it. Right. Right. And I believe that as long as we're on the cutting edge of that technology and we understand how to use it and we are growing with it, right? I don't see it as a threat.
00;40;53;05 - 00;40;54;21
Tim
I see it as a huge job.
00;40;54;23 - 00;41;19;28
AJ
And that's gonna be our next topic. By the way, is this evolving your technology? So yeah, yeah, I really think that. I really think that as well. Like I mentioned about the, the Google review that I wrote, I had to add my personality into that review. We couldn't just go ahead and cop Mac could have just copy and paste in the review.
00;41;20;04 - 00;41;50;12
AJ
But again, it was sounded almost insincere, almost like it was scripted. So I had to alter that to go ahead and add my personality traits to it. Absolutely. And really, and quite frankly, Leslie Jewelers down in kind of Florida. Yeah, in Melbourne, Florida, super, super nice people, the sweetest people. And they are so knowledgeable. They said rocks. They call them rocks.
00;41;50;15 - 00;42;13;05
AJ
So diamonds, emeralds, rubies, they're all rocks, but they really, really treated me really well. I really want to give them that. The best review possible of the great experience that I had. And I doesn't know the experience that I had. All I know is, is write me a good review. So. So I had to alter it, obviously, and make it more human.
00;42;13;07 - 00;42;15;16
AJ
And what's you do all time, I'm sure.
00;42;15;17 - 00;42;16;10
Tim
Oh, absolutely.
00;42;16;10 - 00;42;55;00
AJ
Yeah, yeah, yeah. So it's not scary. So. So with that said, stay tuned for our next episode coming in the upcoming months if you enjoyed it listen to today. I'm sure you'll enjoy some of the other topics we have coming up, such as the evolving technology. So our humans evolving with technology or technology evolving with us humans as well as And then we all talk about mental health and how mental health as has an impact on us here in and in our own lives and as well as how our mental health effects other people.
00;42;55;02 - 00;43;13;16
AJ
So so as technology advances, how is that going to help us with mental health? So again, so topics we have lined up for in the future. So looking forward to see what we have come the likes of you said it. Thank you.