Deliverability Defined

In this episode, Alyssa and Melissa explain what Apple’s iOS 15 update really means for senders and subscribers, who’s impacted, where open rates are surprisingly still useful, and why Apple’s update is an email blessing in disguise.

Show Notes

When change happens, many of us panic. The rules of yesterday no longer apply and our future feels uncertain. But not all changes are catastrophic. In fact, a few recent email updates may seem more dramatic than they actually are. Case and point: Apple’s new privacy changes. 

Earlier in 2021, Apple announced an update that sent many senders stressing. Within Apple’s Mail Privacy Protection feature, pixels load automatically and recipients are unable to determine who’s actually opening their emails. For years, open rates have been a hallmark metric in the world of deliverability, but now that technology has turned the tables, what’s next for measuring email success? 

In this episode, Alyssa and Melissa explain what the iOS 15 update really means for senders and subscribers, who’s impacted, where open rates are surprisingly still useful, and why Apple’s update is an email blessing in disguise. 

Key Takeaways
  • [01:50] - Apple’s Mail Privacy Protection is a feature that automatically loads pixels in an email to prevent senders from collecting information about the receiver. As a result, it will always appear that subscribers are opening emails. 
  • [05:56] - Who’s impacted? Any subscriber using an Apple device with iOS 15 installed who uses the Apple Mail app to manage their emails. Unfortunately, there’s no way to tell which subscribers fall into this category. 
  • [07:48] - Since Apple’s Mail Privacy Protection was released, ConvertKit has seen open rates increase from 30% to 37%. 
  • [11:14] - Even before the release of iOS 15, open rates were becoming less and less reliable. With this update, open rates are officially an email metric of the past. 
  • [14:48] - It’s time for creators to move away from relying on open rates to determine email success and start focusing on increasing engagement.

Quotes
[05:43] - “An interesting effect of the Mail Privacy Protection is that a lot of senders aren’t going to be able to clean their list and make sure people are receiving what they want to receive the way that they could with accurate open rate data.” ~ @alyssa_dulin

[14:51] - “It takes the pressure off. You don’t have to make [open rates] such a large part of your goal. Because if your goal is to make a sale, then maybe we shouldn’t be focused on just the open rate, maybe we should be focusing on that actual purchase.” ~ @mel_lambert_

[15:46] - “Having that pulse on your open rate can tell you how your deliverability is doing and that’s really what open rates are good for these days, just that basic, ‘ok, I’m getting through the front door.’ But when you’re really focusing on what metrics are going to tell you, ‘Are you being successful? Is this message resonating? Did people read it?’, there are other things you need to be focusing on, like clicks, conversions, and replies.” ~ @alyssa_dulin

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What is Deliverability Defined?

Each week, Deliverability Defined will dive deep into topics about email deliverability, giving you the insight you need to reach the inbox of your subscribers.