Moonshots Podcast: Superstar mindsets and success habits

Join hosts Mike and Mark for an enlightening episode of the Moonshots Podcast as they dive into "Let My People Go Surfing" by Yvon Chouinard, the founder of Patagonia. This episode unpacks Chouinard's unique business philosophy of environmental responsibility, employee welfare, and work-life balance.

Buy The Book on Amazon https://geni.us/YvonChouinard
Get the summary https://www.apolloadvisor.com/summary-let-my-people-go-surfing-the-education-of-a-reluctant-businessman-including-10-more-years-of-business-unusual-yvon-chouinard/
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Watch this episode on YouTube https://www.youtube.com/watch?v=tPR8erwTSJM

In this episode, the hosts explore five key clips that reveal the essence of Chouinard's approach:

SHOW INTRO
  • Featuring an introduction from an employee, setting the stage for the discussion.

A-BLOCK - ORIGINS
  • Entrepreneurs are like Juvenile Delinquents: Discover how Chouinard's rebellious spirit shaped his entrepreneurial journey.
  • First Product - Solving Problems: Learn about the innovative solutions that marked the beginning of Patagonia.
  • Oh No! I’m a Businessman: Hear Chouinard's realization and acceptance of his role as a businessman.
  • Origin of Patagonia Brand: Delve into the fascinating story behind the creation of the Patagonia brand.

"Let My People Go Surfing" outlines Chouinard's vision for businesses to minimize their environmental impact, reflecting Patagonia's commitment to sustainability. He believes in allowing employees the freedom to pursue their passions, promoting a healthy work-life balance, and enhancing morale. The company prioritizes producing durable, high-quality products, which fosters customer loyalty.

Chouinard also stresses the importance of embracing innovation and challenging conventional business practices. Ultimately, he advocates for businesses to have a purpose beyond profit, contributing positively to society and the environment.

About Moonshots Podcast

Moonshots help entrepreneurs become the best versions of themselves. We assist people in overcoming self-doubt and uncertainty, encouraging them to shoot for the moon. We love to learn out loud, going behind the scenes of the world's greatest superstars, thinkers, and entrepreneurs to uncover the secrets to their success. By deconstructing their achievements from mindset to daily habits, we provide insights that listeners can apply to their lives.

Buy The Book on Amazon https://geni.us/YvonChouinard
Get the summary https://www.apolloadvisor.com/summary-let-my-people-go-surfing-the-education-of-a-reluctant-businessman-including-10-more-years-of-business-unusual-yvon-chouinard/
Become a Moonshot Member https://www.patreon.com/Moonshots
Watch this episode on YouTube https://www.youtube.com/watch?v=tPR8erwTSJM
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What is Moonshots Podcast: Superstar mindsets and success habits ?

The Moonshots Podcast goes behind the scenes of the world's greatest superstars, thinkers and entrepreneurs to discover the secrets to their success. We deconstruct their success from mindset to daily habits so that we can apply it to our lives. Join us as we 'learn out loud' from Elon Musk, Brene Brown to emerging talents like David Goggins.

[Music]

[Applause]

[Music]

hello and welcome to the moonshots

podcast it's episode 161

i'm your co-host mike parsons and as

always i'm joined by mr mark pearson

freeland good morning mark hey good

morning mike we've got another great

individual to jump into today on show

161 don't we he is the original man of

purpose isn't he

yep he really is today listeners we are

going back into the archives of the

moonshot show and digging out yvonne

chennard co-founder and creator

and ceo of patagonia one of the most

well-known clothing brands i'd say in

the world mic

i would agree and it is dripping with

people and passion and there is so much

to learn

from

yvonne chennard the founder from

patagonia but we're also delighted to

say that he wrote a book which captures

a lot of his values and ideas about how

we can lead purpose like

companies and you know mark the reason

this is so timely and important

is that yvonne china just

he doesn't just talk the talk

he walks the walk

he really empowers his people and he

puts his purpose before profit

and so many people just do the talking

but don't do the walking but in in von

schnard we have the real deal don't we

matt

yeah i mean we'd say that he walks the

walk but i mean he also surfs he kayaks

he falcons he fly fishes and he climbs

you know i think he's

yeah he's climbing the climb and walking

the walk but you're right i think it's

very

it's still pretty rare to have an

individual who chooses the people and

the vision of the company over the

profitability

as well as the commercialism of having a

big particularly in fashion particularly

in clothing which has an industry market

so it's so fascinating he's in an

industry that if you think about

the impact particularly of fast fashion

um the uh the conditions that people who

manufacture the clothes

the conditions they work in

and look at the effects

there think about the runoff from

dyes and pollutants that are directly

related to fashion

as you just process it

that's what makes his success as a

purpose-led

climate and environmentally focused

brand like patagonia who are

focused on sustainability he's doing

this in one of the

most mischievous industries that there

really is right

yeah and he's preserved that ambition

that focus that vision

throughout the the entire history of the

company hasn't it i mean it's still one

of the ones one of the brands that

when you're starting out in marketing or

advertising or you're looking at

famous well-known brands with a with a

co-founder with a founder who's driving

for something specific patagonia

invariably comes up as a great case

study and i think it's really down to

ivan chanad and his his vision of

driving the company from a people

perspective as well as a product one

yeah and i love the payoff to the book

um

the education of a reluctant businessman

it's just so perfect he's kind of a

quirky guy he's fun he's a bit of a

character he's got a lot

to teach us in fact

he's such a

such a great teacher yvonne chenard with

so much

just dripping in wisdom and lessons that

he's really done that when we recorded

this show we invited the brand guru and

author patrick hanlon to join us on the

show to help us deconstruct and really

just enjoy and savor all the things

there are to learn around people and

purpose with yvonne chanad so

let's kick it off and let's get to to

meet our guest on the show mr patrick

hanlon

well patrick is somebody that i've known

for many many years he is a prolific

author

his signature piece one might say

is

the book primal branding please check

your amazon stores for the book and he

has produced numerous uh iconic

advertising campaigns he's worked with

brands like levi's and pepsi and

well you name it he's worked with them

and he's all about how you create

this spirit of community that is story

and narrative driven and how to have

positive positive impact on the world

it's my pleasure patrick to welcome you

on the show hello

hey it's good to be here thanks for

having me you're so very welcome and

when we when we chose

to have you on the show we have to give

our listeners a bit of an inside tip it

was because

we have one of probably the greatest

living brands by one of the greatest

entrepreneurs

so we are

very pumped to unleash your thinking

onto

what has to be one of the greatest

brands but i think chad we should stop

the suspense who are we going to dive

into this show

yvonne chernard of patagonia and he is

pretty amazing and then i i must say

when i did the research for the show he

he went from pretty amazing to

right up there i mean i i gathered these

clips and and research and found myself

wanting to work for patagonia

chad what do you think i mean what makes

patagonia and and the work from

yvonne chennard so special well i don't

want to give everything away before we

uh get to the clips here but i'll just

say i'm i'm always thrilled and excited

to kind of veer off the technology

innovation path and and find someone

like yvonne

at a company like like patagonia but um

patrick i'm i'm curious from you what

has been most surprising or

interesting to you about patagonia in

the last few years or even just as maybe

you've watched it over the past 40 years

well i just wanted to say first that

i've listened to a lot of these shows

not all of them grant you but this is

i'm so glad that you brought me to this

one because i'm a i'm a fan i'm a

patagonia fan i might even be part of

the tribe i don't climb i don't um

necessarily camp that much anymore but i

sure fall into the aesthetic and the um

and the belief system definitely so

what what i thought was outstanding i

hadn't read the book

let my people go surfing which is a

primer for anyone who wants to

look at any purpose-driven brand

and

what

fell out of that for me i think was how

totally when we talk about being

authentic we talk about being organic we

talk about all of these being genuine

and all these things and here was a guy

who didn't really want to become a

businessman or entrepreneur it just kind

of fell into his lap he was just making

better things he was forging his own

chucks and pythons and and

realized that

in the course of climbing these

mountains they were

also destroying them

by going up the same routes over and

over again and so rather than hammering

these things into the side of the

mountain they invented new ways in clean

climbing what they called and

and it's kind of that's kind of been the

model ever since yeah it's perhaps one

of the biggest things he has to offer

uh in terms of learning

is you said it he's authentic this guy

built products in a way he thought

was best for him for the customer for

the employee and

i think our listeners are going to find

he is

very folksy street shooting kind of a

guy he doesn't have all that

elaborateness you might find from a

silicon valley exec

but you're so right i mean this guy he

is chad this guy's the real deal yeah i

mean he went from dirt bag to

founding and running a billion dollar

company with over 2 500 employees

um we've got a great

introduction

from a patagonia employee just to give

you the listeners a sense of of you know

how far the companies come and and what

they're doing today so here's uh here's

a primer on patagonia from one of their

own

patagonia is based in ventura california

mainly because it's a great surf break

there

it is right now a little less than a

billion dollars about 2 500 employees

across the world patagonia was founded

40 years ago by a french canadian

climber yvonne chennard from the

beginning yvonne set out to create an

uncompany so we want to create a place

where people could make money and do the

things they wanted to do

and live full lives we hire people at

patagonia whether it's a corporate

office or in our retail stores who are

interested in and

love the spaces that they live

we look for a passion for caring about

the environment and if we're doing

things that force the store manager to

be in the back room all the time

for our employees you know to only be on

the floor behind the cash wrap then

we're doing something that is antithetic

to the culture and the purpose and why

we're here in the first place culture

matters and you know when it matters

most

when you stick to it in the great times

and the really challenging times

and so when i look at the history of

patagonia obviously right now are very

good times but the decisions that we

make even in the bad times because there

were bad times with patagonia 2008 it's

kind of not a great time for patagonia a

lot of companies but we didn't cut

health care we didn't cut on-site child

care we didn't cut training and

development that's the test of true

culture is when the decisions you make

are consistent whether business is

really really good or

really really challenging and i think

that's why our employees stick with us

at just ridiculously low rates of

turnover an element of the patagonia

culture is this irreverent

unconventional approach

so if if every wellness is turning right

patagonia is definitely the company that

will turn left from an unconventional

approach to the democratization of work

um

it's like everyone's turning right and

they'll take a left

what what you heard there was for me a

very

timely reminder on

having purpose

is the start of making life very clear

as a business person because you just

ask yourself does this action or does

what is the decision to make

that best reflects our purpose and we

can hear

how contrarian they are they didn't cut

all of those extra value-add services

which is how some companies would look

at them they maintained them during

tough times and

to me this is a very powerful lesson in

going out into the world to try and

achieve a greater good

and to have positive impact and you can

see that their success which is so

important to recognize they're in the

world of fast fashion where you know the

likes of h m and zara pride themselves

on turning product into store in less

than two weeks these guys are taking

their time to build timeless products

and we're going to hear so much in the

show about how they were how they

created the company how they came up

with these incredibly powerful

set of ideas that that fuel

uh the culture of the company and we're

gonna hear about some of their

philosophies and approaches and and how

they just think about

people uh as a whole and it's it's

very

important stuff and it's very good that

we're doing this because we've not had

someone so strong on culture

and doing well by doing good i think

this is a big

fuel injection for the cultural

barometer within organizations chad i

think this one this one's going to be

unique indeed yeah i'm excited and don't

forget we're gonna ask patrick all about

let my people go surfing the book that

yvonne wrote uh a while ago

patrick i'm i'm curious

as as we get into the show

what are some things that you're kind of

looking to learn from avon as we unpack

some of these clips

well i think that mike just steered us

toward one which is the whole reference

to h m and the instant fashion thing

fast fashion

and how

patagonia is not their clothing company

but they're not really a fashion company

as a matter of fact in their mission and

values the concern over transitory

fashion trends is specifically not a

corporate value so they're not going

from the

they're not going to be at fashion week

it's so true you'll never find them

there because

they'll probably be a bit too busy

catching waves um out the front of their

office

so exactly so having values but then is

one thing but sticking to them through

the dark times is another thing yeah and

we see in the up and down of corporate

culture startup life

we've all been presented with situations

where you're just doing a double taking

going

what and when someone does something

that's so contrarian to the values they

might espouse

this is where

you know i think the cast is is died

about good companies maybe companies

that are going to fail and it's

definitely the the moment of truth to

decide great companies

now we've heard so much about how

contrarian they are how how they've got

this incredible courage to do things

and a lot of this stems from

yvonne chennard the founder

and he has this contrarian fearless

courageous

style about him this essence it's more

than style he has this essence

and this first clip we're going to play

to you is part of a whole series we've

got about how the company came about and

the sort of mentality and approach it

took from him so let's now have a listen

to his thoughts on what the essence of

being an entrepreneur is and how it

might be not what you expect so here's

yvonne chennard

you know one of my favorite

quotes about entrepreneurs is if if you

want to understand the entrepreneur

study the juvenile delinquent

because you know

they're saying you know this sucks

and i'm going to do it my own way

i love that clip because

it

it goes back to his heritage as a

climber he was a self-professed dirt bag

of the 60s and and 70s and it's just

fascinating to me how

he stumbled into what would become

patagonia so as before he was he he's

kind of he's saying you know we're like

juvenile delinquents saying oh this

sucks so we're just gonna do it our own

way and i've never heard you know

entrepreneur described in that way but

uh i i love i love that that metaphor

yeah he he's got that thing he's he's

almost a bit branson-esque you know a

bit contrarian uh

bringing that into the entrepreneurial

world

pat i'm interested to know from you

when you think about this sort of

contrarian approach

do you see this a lot in successful

founders and leaders within

organizations is this a characteristic

that when you when you're writing about

creating a movement do you think uh this

plays a role in how he's

amassed such a huge community of brand

lovers well i think that in this case

the

yes the quick answer is yes and

in

the beginning

the people that worked at patagonia they

only worked there long enough to

uh according to yvonne anyway they

worked there long enough to

make enough money to go off on another

trip to chile and go surfing

or go mountain climbing in the alps

and then they'd come back and drift back

it was very hard to keep people

um

dedicated committed i guess committed is

probably the right word right and so

when you have a band of renegades like

that

it's kind of hard to run a business but

b yes i think everything kind of flowed

out of that yeah of course you have all

the you know apple started in the garage

hawaiian tropics started in a in a

garage also

with uh ron rice uh stirring the goop

you know with a shovel so yeah so it it

not everyone went out for investor

funding funding seed funding and

everything and um patagonia actually had

a problem getting loans yeah the the

interesting juxtaposition or or what

might not be a natural bedfellow to this

renegade i love that pat this renegade

characteristic

is that they're actually

product obsessed so just because they're

free-spirited doesn't mean that they

don't have the discipline to knuckle

down and design great products and we

all know

that

solving a problem is at the essence of

entrepreneurship and your product has to

be obsessed with solving problems of

your customers so what's very nice is

they might be renegades they might be

contrarians but they have enormous

aptitude to delve into the problem that

their customers have the great news

there they happen to be their own

customers because they're all outdoors

people which i think is another pattern

that we can decode in their success but

now let's have a listen to to yvonne

talking about

how we can get into

problem solving and how where the

products really come from so let's have

a listen to this

well i never wanted to be a businessman

i i was a craftsman and i was a climber

and i just every time i go into the

mountains i'd have ideas on how to make

the gear better

the gear was pretty crude in those days

it was all made

in europe

and

so i i just got myself a forge and an

anvil and

a book on blacksmithing and i taught

myself how to blacksmith and

and that led to making these pitons and

and

and eventually ice saxes and

and

crampons and all the gear for mountain

climbing and uh

and never did it

thinking that it was a business it was

uh

at first it was just making the stuff

for myself and friends and then friends

of friends and

pretty soon i'm

making two of these pitons an hour and

selling them for a dollar and a half

each

well

not too

not too profitable right

yeah i i love how he

his life was dependent upon the product

that he was making so if he wasn't

already obsessed enough with it here

he's creating

in in innovating on and iterating on

this product that he's using to hang

from el capitan and other mountains that

that he's climbing

and it was really out of necessity for

him and he kind of jokes at the end you

know that he was selling them for for

not much money and

it just you know it started out you know

he had his own anvil and forge um and

taught himself i mean

he just gets in there and says oh i just

taught myself to be a blacksmith i mean

sounds easy to say but like i wouldn't

even know where to start and just the

idea you're dealing with all that

fire and iron and

i mean this is a worldwide for me maybe

my digital world is just not analog

enough but but that just seems like wow

and he seems so matter-of-fact about it

doesn't he yeah and i i'm curious

patrick like if you know i mean you

mentioned hawaiian tropic i'm curious if

you know of any other kind of founding

stories that they kind of started this

messily you know if if you will

sure almost all of them uh henry ford

making the is his automobiles yeah the

the ford story is epic but but chad i

will take you back to one of our shows

when virgin airlines started it was on

the back of a smeared chalkboard with

richard branson saying i need to get to

this island i'll charter a plane 25

bucks a a flight from island to ireland

i mean

solving a problem taking the initiative

not being

you know in your head and scared of

failure they just jump right in and they

learn it they they pick up the tools and

go for it don't they yeah and he he

didn't stop you know he started with

these these climbing pitons but soon

branched out into

essentially everything that he used as a

climber and as an outdoors person you

know all the way to

pants and shorts

this really cool kind of

fuzzy wool like fabric that but it was

synthetic so that when you got it wet

you know it would dry quickly instead of

you know wearing wool and it staying wet

for weeks on end

uh you know essentially just creating

the products out of necessity as opposed

to looking and seeing what's popular on

trend and doing that oh yeah totally and

it's so great um

you know he he just

took the initiative started making

things for himself and before he knew it

he's a product designer and what's great

about the next clip fast forward a few

years and he wakes up and has this

realization oh my gosh i'm a businessman

which was certainly something that he'd

never set out to do in fact you know he

talks often

about business people no one grows up

wanting to be a businessman because you

know they're basically all versions of

of gordon gecko so this next clip is

fantastic because this is what

his reflections upon him

as a businessman but i but i wanted to

give pat this opportunity to reflect on

just the relationship uh that you know

building products and then before you

know it turning into a businessman

when you when you hear him talking about

creating these products and and you know

the journey he's on you what comes to

your mind pat well he really glances

over something that's really important i

think he talks about he just made a

slight mention of the products weren't

very good back then the products really

sucked back then i mean there wasn't the

clothing and so forth what he talks

about one of the things they talk about

in the book and maybe i'm giving the

book review away but

as we go but the they talk about uh

cutting off a pair of chinos

and wearing a white shirt button-down

shirt that would they would pick up out

of uh you know from the salvation army

or someplace so they get it cheap and

didn't care if they roughed it up but

that's the kind of stuff whereas

they've always tried to build quality

products

and

uh in order to make corduroy he spotted

some corduroy over in scotland or

someplace

the

factory had closed and they had to call

seven retired gentlemen

away from the pub to start the machine

up again and the

the

these old craftsmen

warned him you know once the blades on

this machine

go dull we'll never be able to use it

again because we don't have the

wherewithal to sharpen the blades

anymore and it luckily the machine

lasted seven more years

but that kind of

dedication and just um sort of brilliant

nonchalance toward who cares we'll just

make it in any way as long as we can

right and essentially waiting for the

customers to like beat down his door to

make the thing yeah quality quality

first and customers came later whereas

today of course we always want to ask

the customer and get user studies and

yeah but he another story like you know

he he found this great rugby shirt which

if you've ever played rugby and worn a

jersey and it's this really nice thick

material and it's got a good collar and

all of that was perfect for the climbers

so that they didn't get rope burns and

you know their shirts weren't torn to

shreds

that replaced the white button down yeah

yeah but he i think he had to you know

all of his friends and and family were

saying like we we need these and so he

had to hunt down you know the

manufacturer of these shirts to to go

and do it so like he never he never set

out to like create this great outdoors

and an apparel company and this this

clip that mike was alluding to is i

think a perfect summation of that and i

couldn't help but laughing when we heard

it so here's just here's avon kind of

owning up to his uh

you know fateful realization that oops

uh he's a businessman now

i i kind of backdoored becoming a

businessman because this is this is in

the 60s and

you know businessmen were all grease

balls in the 60s

you know this is the counter culture

that we were in and

we didn't respect business in fact they

were the

they were the enemy

and so uh

you know one day

uh

later on i

kind of woke up and discovered oh my god

i am a businessman

and that's when i decided

i better find out what i'm doing and

um

started reading a lot of books on

on business and

and basically

trying to

create a business that we

wanted to come to work in all of us i

mean it wasn't just me but all of us

were all dirt bags

yeah

what a what a powerful clip because the

essence of that

is when he had the the realization he

didn't just dwell in it he put himself

to work

and started reading books

and studying what it meant to be a

businessman and this is exactly what he

does with everything you'll remember

when he talked about building a product

he just went out and learned how to be a

blacksmith he went and read books

this is constantly what he does and this

is by far the most powerful theme of all

the successful innovators and

entrepreneurs is they are lifelong

learners and what's important here is

it all comes off the back

his entrepreneurship comes off the back

about what we heard was this to him

which seems quite natural is this

obsession with great product this

obsession with solving problems and i

think this is one of the biggest lessons

we can take from him it doesn't matter

whether you're high-tech low-tech

whether you're digital or analog

it really matters that you go out in the

world and you solve problems and that we

are learning constantly that

entrepreneurship is a means

for entrepreneurs to achieve their

mission

so the mission is not to be an

entrepreneur itself the mission is to

see positive impact in the world and

we've seen that time and time again

haven't we chad yeah and i think where

we've seen it go wrong is where the the

entrepreneur is in it for the wrong

reason and i don't want to name names

but i'm sure we can all think of of of

either someone in our own experience or

out there kind of in in the news in the

media that kind of got that equation

backwards and avon just embodies that

mission and purpose first product first

philosophy so wow yeah pat i wanted to

ask you about this idea of learning um

you're an author you've written

several books you write for some

very prestigious

magazines and so forth what's your

practice of learning how do you keep

yourself abreast and

how do you keep growing and and where

does that start for you

oh that's such a hard question to answer

with all the splintered channels and

everything that we have the um

i have several feeds that i go to every

day and then i read constantly i read

more than i listen

um one of my daughters

is constantly on itunes and so forth

list reading or listening to books

rather than reading them i think there's

something to reading things still so

yes they'll have some analog in me good

on you

reading reading is is a beautiful thing

and

surely the the practice of writing

the fact that you know you have to

bring an idea and put pen to paper that

must be a big part of your learning

because ideas just get better when you

write don't they i think so yeah yeah

yeah i feel that way yeah for me it's

it's the pressure to write

and to get your idea as clear as

possible

invariably it makes

my

what's in my mind even sharper once i'm

committing it to paper it's it's almost

i don't know there's there's some

you know growth of my membranes

you know when i'm writing it just it

clarifies solidifies the idea doesn't it

you know i didn't realize this until i

was pretty old but the um seeing

something i'm a visual person so i need

to see something on paper i guess

so so now we've got this this lens that

we're looking at yvonne chennard founder

of patagonia through we know that he's

very concerned he's a renegade as

patrick said we know that it all started

with making better climbing products for

himself and before he knew it he was a

businessman

but everything goes next level

there was a point in time

where it was do or die for patagonia it

was do or die for the entire company

and this was a classic tipping point in

their history it was either going to go

good or it was going to go very bad for

them and what we have here is him

reflecting on this moment and i just

want to give a heads up to all the

listeners

make sure you tune in to this following

clip because there is so much inside of

this because not only is it about

learning and coming together but it is

about resilience and about turning

adversity into opportunities so let's

have a listen to yvonne chennai founder

of patagonia on where the true origin

the essence of the patagonia brand where

it came from when and how

well

i you know i've been on a lot of

different expeditions and trips but

the longer they are the more you you get

something out of them

and uh this was a six-month trip

and so we left

ventura california with an old van this

is doug tompkins and myself and

and some other folks

and we loaded the van up with surfboards

and skis and climbing equipment

bought an old

bolex 16 millimeter camera

and took off surfing all the way down to

lima

went to chile

and climbed volcanoes and skied down

them that's where i learned to

ski um

crossed over the andes and went over and

climbed uh fitzroy a real famous

mountain that had been only climbed

twice and we did a new route on it and

we made a film on the whole thing and

and that's when i fell in love with that

country the

southern end of

south america called patagonia

and uh

it's it affected doug tompkins a lot

and myself and uh and that's why i named

the

my clothing company patagonia because it

i wanted to make clothing for those kind

of conditions you know like cave horn

and

wild mountains and

wild weather and

and i've uh

yeah so i

that that was a big effect that was 1968

and it was it was a wild trip i mean you

know

you wake up sometimes

sleeping on the ground in guatemala with

guns at your head

had a lot of adventures

he makes it sound so simple

you know i

i think uh it's kind of hard for me to

believe that

that yeah that what we now know is

patagonia you know was just kind of

discovered on a surf trip in a van down

down the western coast of uh north and

south america yeah there's a lot of

intensity there but there's also a lot

of humility isn't there

actually yeah that's a good good thought

about yvonne chenard

he has he reminds me a bit of um

fred smith from fedex

you know

he's thoughtful he's pragmatic but

it never at any sense

do you feel ego when they talk you'll

notice he's often thinking about you

know he's always quick to credit others

he's quick to

attribute things to others and it almost

the the thing you have to be careful

with yvonne is like it all feels so easy

uh because i think he asks big questions

and he's looking for the essence of

things

and i think we have to remind ourselves

it doesn't come as easy to all as as it

seems to to yvonne but i i think that

but he's keeping it simple yeah i i

think it's coming across as very easy

because he has kept it so

simple and you know after we uh after we

talk about the book let my people go

surfing well i think we'll get into the

purpose and the dual mission that ivan

created for the company that he's stuck

with for 40 years and i think that's why

he's kind of there's this easy

confidence that comes through i think

that's where it really comes from is the

simplicity of what he's chosen to do

yeah

without a doubt in this this modern

world of notifications

with artificial intelligence and machine

learning

it is essential to keep it simple and i

love how contrarian he is in that and i

think that we've already had such a gift

in understanding the purpose of the

renegade within him that has that has

created a billion dollar brand it's

created a venture company it's created a

food company that is all geared to to

not only leaving the world as it was but

actually to leave it better than how he

found it and already that is such a

noble and powerful cause but it's helped

him also build a great brand and part of

what he's been trying to do

in sharing his story is to inspire

others to go do it as well he's really

he only makes himself so accessible in

order to provide some sort of roadmap

for others and i think at the very

pinnacle of that roadmap was his book

so um he he he penned together this this

book let my people go surfing and

without a doubt it's it's a it's such a

well reviewed and admired book its

subtitle is

the education of a reluctant businessman

but i know that we will have

anything but a reluctant

a set of thoughts from patrick on the

book

patrick you read the book uh you've

heard some of the stories and and and

the values that he's brought to life in

the book

listening uh to him and and reading this

book

how would you position this book you

know for anyone who wants to go and

learn how to be

an entrepreneur an innovator to go out

in the world

what's what's in the book for them well

i think it's a perfect example as i said

earlier i think of being purpose driven

and uh but also it's very astute in

terms of persistence and being um very

serious really and uh but even if it got

serious you know work had to be

enjoyable on a daily basis

there's a phrase in there that he gets

to that says uh we all had to come to

work on the balls of our feet and go up

the stairs two steps at a time i mean

that's not only persistence but that's

really the aggressive pursuit of

something

and

right and then there's another

thing in the book that he mentions that

you wanted to keep the company in

yarrick

y-a-r-a-k-a-k is spelled a falconry term

meaning that when you're when your

falcon is super alert hungry but not

weak and ready to hunt hmm

so that's very intentional

how do you spell that that was that's

such an interesting idea yeah y-a-r-a-k

yarok eric okay very cool keep the

company in yaric which seems to be sort

of a that's

i don't know if that's a zen state but a

purposeful

content state of

high alert state of high alert right

one of one of the things that strikes me

chad about him is the enormous scope of

his achievement

but the simplicity and calm in which he

seems to do it

what strikes you about uh yvonne china's

disposition and approach that you think

you could try and adopt when you're

going out making great films and telling

great stories about innovators like what

are you learning from from he's almost

his style of entrepreneurship

he's uh

he's like not tolerant of any

pardon my french uh working at

the company you know i

this the phrase let my people go surfing

i think it's an amazing book title and

it says a whole lot about his philosophy

just in that that phrase you know it if

you weren't hitting the waves with him

on the off days or after work like he's

not you're not someone that he would

want there with him and it goes back to

what you're saying practice like they're

they're either surfing or working you

know there's kind of like but they're

totally

impassioned and

[Music]

the state of flow

in both of those things and i think

seeking out and encouraging those people

to you know to come and work with him is

is a big part of his success well think

about both of those things they're both

highly active

uh you have to be totally on right

you can't be off when you're shooting

through the wave and

you have to be mind very mindful and

present yeah and intentional

yeah yeah and you have to seize the

opportunities you can't just paddle out

there aimlessly you have to be able to

see

see the waves as they're coming in and

know when to drop in and catch the

weight take a risk yep yeah it's a it's

a it's a beautiful metaphor and

we were you were saying mike before we

hopped on the show like

listening to all these clips you just

want to work

for von schnarn and and work for the

people at patagonia and i think

that

is a really

powerful aura and mythos that he has

has created i would i would say what

what you guys were talking about is play

hard work hard yeah exactly you know

with purpose with purpose yeah yeah

and and that's that's so so we're so

fortunate because what we've got coming

up in the show is a whole bunch of

insights around this purpose and i think

there's a lot to learn for us and for

our listeners on how we can create

purpose not only for ourselves for our

teams our organizations the communities

in which we live plus

just because evon chennai from patagonia

is full of lessons

we've got a number of insights around

people and philosophy

it's it's action-packed and now

if you're listening to this and you're

like what was that crazy word they used

for keeping hungry

that and all the clips and links and

references you'll find at

moonshots.io where you'll get all the

goodies past shows show notes you name

it it's all

there on moonshots.io

so we're through we're through the

origin of patagonia uh chad where should

we start with purpose what's next so i

think we'll pick up right on the mission

and this is something

from the research that we did it seems

like yvonne knew this from the very

beginning but this simple dual mission

that he set i think was really what set

them up for success so here's yvonne

talking about patagonia's dual mission

original mission statement was make the

best quality product

and we always felt that

something is perfected not when you

can't add anything more to it but when

you can't take anything away

it's kind of different between an

old-fashioned cadillac

that was so but ugly that they had to

put all kinds of chrome breasts on it

and

stuff you know

compared to a ferrari in those days it

didn't have any chrome on it i mean it's

just it's beautiful lines

and so that's always been our philosophy

but then

you know i thought we needed another

part to our mission statement because

really getting concerned about

the natural world and i was very

concerned about never having a company

that was unsustainable again

so we added in

the second part which says cause no

unnecessary harm

it doesn't say cause no harm because

you know there's no way

you can ever

manufacture a product without causing

harm

and

according to you know second law of

thermodynamics entropy

you basically end up with probably more

waste than

than you end up in the within the final

product

there's you know there's no such thing

as sustainability

there's a beginning and end to

everything as any buddhist will tell you

hmm

less

is more

he would be imagine having him in the

room with one of our other

oh dieter he and dieter would get along

so well yeah

how did it would strip everything away

until there was nothing left to remove

it's really like being a sculptor oh

yeah yeah or working with clay

just breaking it down to its to its

essence

i love that and i think in this

i mean if there was one thing and

working with large organizations

trying to create breakthrough products

this one of the things i see so much

is what we commonly call the scope creep

which is putting more and more things

into a product

and and the false sense of satisfaction

that gives product designers like oh

yeah we've got a button for this and a

button for that what if you actually

look at the things we love the kindle

the iphone so much of what those

products do is simplicity and the

removal of distraction and i think that

apart from having this this mission of

building great products and doing a

little harm but the essence is you know

if you wanted a product strategy from

patagonia it's less is more

i also think tying

this greater purpose to the mission was

a very a and doing that explicitly was a

very good move on his part because i

think it just creates this

mike you and i love talking about

flywheels i think that was one thing

that he did to get this flywheel of

amazing people into the company

and you know that that was recently

formalized i think in

2010 2011 you know patagonia became one

of the first

very large certified b corporations you

know

where you know it's in their little

by-laws you know that it doing good and

doing well is

is kind of married you know it's not

just doing well financially um all those

things combined to really get this this

fly while spinning so while it's rooted

in great products it's great products

that in the process of being made do as

little harm as possible and i don't see

how anyone can you know say no

to that kind of proposition and working

at that kind of company and what's so

powerful is we actually see

this uh great product do little harm

coming coming actually to life in this

next clip because they talk about

how they've created products that embody

both of these things so let's have a

listen to the journey that the the

company went on and how it thought about

bringing polyester to the world

one one thing that's just happened very

recently

that

is really exciting it's the most

exciting thing that's happened in the

company a long time we've partnered with

a

with a japanese mill that just spent a

hundred million dollars in a recycling

plant where they're going to recycle

polyester now we've been making 40

different products out of you know all

our fleece and stuff made out of

recycled soda pop bottles

but when you're done with those products

and they're all worn out you throw them

away but now

we're telling our customers that when

you're done with your kapolein underwear

which is polyester you bring it back to

us

and wash it first

especially the thongs

and then we're going to bundle that

stuff up and we're going to send it back

to japan and

it's going to go to this plant they're

going to melt this stuff down

and take it to its original polymer

and then make fiber and then we're going

to make more underwear out of it

so we're going to complete the circle

what bill mcdonough calls cradle to

cradle

and it's never been done with clothing

yeah

going from

recycled material to

article clothing

back to raw material and then back to

article of clothing

is this just amazing cradle to cradle as

he said cycle that is the exact opposite

of what you were saying you know you the

uniqlos and the

zara's and the h m's of the world yeah

and what's so exciting is that you can

have

a profitable business you can do well by

doing good because often

there's this perception that doing the

right thing in the end costs you a lot

more it's not the profitable way you

have to be kind of greedy to maximize

profits but the truth is many times it's

been found that patagonia outperforms

the garment industry

and the sports equipment industry for

profitability yet they actually have a

positive impact on the world because

they're doing for example cradle to

cradle polyester

i i think this is this great

intersection of they have this vision

these values but the things that they do

the things they make

actually reflect those and i think this

is the essence of not only yvonne's

authent authentic nature as an

entrepreneur but patrick i think this is

the key to why so many people love their

brand because they truly do

walk the talk they practice what they

preach right right and along with that

brilliant quality they have figured out

this whole ecological bent to it

and they've been doing that since

you know the beginning really

they kind of fell into it in the book

they talk about saving one of the salmon

streams or rivers in

right outside their doors really 500

feet away from their office in ventura

california

they were going to the local council was

going to build some

mess up the river still more and there

the reason for doing that was because

the river was already dead

and so someone uh had a study had done a

study some graduate student who's now i

believe at pet still at patagonia they

hired him

and brought him in to do more studies

and do studies in other places and

from that

like i said they just kind of fell into

some of these things anyway

it seemed like the right thing to do

seemed like the right thing to do and

they seem unflappable like it's just the

right thing to do it almost has this

matter of fact feel about it that they

just do what they

you know they say they'll do they

practice what they preach and

i'm trying to think chad of all the

shows we've done has has has ever been

an entrepreneur that we've looked at and

studied that seems to have such a close

alignment between values and actions and

creating a natural

and a very sustainable business that so

seems so simple and clear-minded

no

i i don't think we have it the

the true

entrepreneurial

genius i think from yvonne is

taking this

deep love and desire to do

good for the environment

and not just

doing things to to make the environment

better you know like saving the the

rivers and

uh setting aside park lands and and

donating

i think it's one percent or over one

percent of all of their sales not profit

sales total gross sales

to

a couple hundred or a couple thousand

organizations on top of all of those

things he's actually designing the

business model of patagonia to be

sustainable so here's actually yvonne

kind of explaining his thinking on well

you know doing activities and things for

the environment isn't enough we need to

actually make the business itself and

the business model sustainable into the

future

you know american

style of business you're supposed to

grow this business as fast as you

possibly can

you don't have to make a profit just

show lots of growth so that you can have

an ipo

sell a bunch of stock to some suckers

and then you know you you uh

retire to seize your world and play golf

the rest of your life

well um

i don't believe that is is right and i

always felt that if the farmer has this

responsibility

well so do i as a

owner of a company

and so

we decided to put

our company in a path to where we would

be here 100 years from now

so all the decisions made

are for the long term

which means

you know we can't grow 15 percent a year

we decided to grow at a natural growth

and so natural growth means

when the customer tells you that you're

they're frustrated and buying your stuff

your cal they just got the catalog and

you're already sold out

that you just you need to make more

but we don't advertise on inner city

buses to try to get gang kids the right

to buy our black down jackets instead of

timberland or north face

um the reason we got into trouble in the

first place

is that

with this sinchilla we were selling

stuff to people who wanted it but didn't

need it

whenever you're in that situation

you're a victim of the economy the

economy is going to go up and down and

you're going to go up and down like a

yo-yo

and particularly if you really follow

the fashion

trends and then you're really

in a scary situation

i love that because what he what he

pinpointed there is this sort of

dangerous uh almost it feels like a

ponzi scheme uh sort of danger if you're

chasing growth selling to people

who want but don't need your product

means that as soon as tough times come

those people disappear

and that's what happened he tells the

story of they're expecting 50 growth

they only got 30 because the economy

changed and they got into all sorts of

trouble i love this sustainable natural

idea of

only selling to those who truly need and

want your product and what this does is

it means you don't have to blast them

with you know bus ads billboards you

don't have to interrupt them and try and

convince them because they're already

convinced that they want your product

and it just feels like such a natural

way of doing business patrick have you

ever heard of other brands that are just

this

natural about only wanting to sell to

people that need their product

yes yeah um you know i think that what

he's talking about is

against this whole obsession to scale

which silicon valley has sort of

embedded into uh

business as usual unfortunately but yes

the first one that leaps to minus ford

ford was originally made henry ford

wanted was a farmer he was a farm boy he

wanted to make automobiles automobiles

were already being made when he uh

started out

but they were being made for wealthy

people the 150 000 tesla leaps to mind

and

that's they were making duesenbergs and

pierce arrows and so forth for

millionaires henry ford wanted to make a

car for ordinary people so that ordinary

people like him

could buy one have one and so

he started his company uh ironically he

was working that he knew that he wanted

to make a combustible engine uh he

needed a spark plug he went to work

where for henry for thomas edison at the

local ge plant general electric plant in

detroit uh henry ford was quickly made a

supervisor and the

the funny thing is that henry would

punch in at thomas edison's company and

he would go back home and work on his

automobile and one day he got in an

argument with his bankers one night and

wanted to sell

automobiles to the wealthy and he

expletive deleted he walked out and they

renamed that company cadillac the

bankers did and harry when henry went on

to make his uh his ford ford motor

company

so

that's one i think another one that

might be levi's because levi's was made

you know the advertisements were uh two

horses or mules uh trying to pull the

jeans apart it was all about quality and

it was all about not about style style

was a function of uh i mean the design

was a function of utility yeah yeah yeah

it's it's um

to me it's very exciting to imagine

building a company

building products

that are so quality driven that solves

such a big problem

that marketing uh moves from being this

sort of

you know hand-to-hand combat with the

consumer of trying to convince them you

would almost argue a lot of advertising

and marketing as long as trying to trick

the um

the consumer to consume this product

what a pleasant way to imagine being a

chief marketing officer when all you're

about is presenting this quality product

to the people who know and love you and

to tell them about what problem you can

solve next for them that seems like a

like a marketing paradise i wonder for

how many companies this really exists

today

yeah not not many

this this last clip i think was my

favorite out of all of them precisely

because that

that is what i want our kind of

capitalist society to to be

is

is more focused on the the needs as

opposed to the once i think this

constant gender demand generation you

know by advertising and marketing i

think just fundamentally is

unsustainable in in the long run i mean

sure it looks great on the on the

earnings reports but startups and

companies that have to spend nine

dollars and 75 cents to get a customer

that pays them ten dollars i just think

that's fundamentally unsustainable and a

company like patagonia that's so focused

on just building products that people

need it's really it's really refreshing

and you know i want to see

more companies held into that high

school look at twitter right now they're

right in that poll tell us more about

that the whole obsession to scale i mean

they're not going as quickly as they

once were and they're in a bit of

trouble perceptually right now aren't

they trying to pivot their way out of it

i mean we'll see i mean i don't know

when this when people will be listening

to this podcast but

as of right now they're in trouble let's

see how they get out yeah no that's so

true so what we can see here from this

whole purpose

of building great products and not doing

harm means that they in the end deliver

products that have so much positive

effect that it it just brings this

natural group of people that want the

product and need it at the same time and

patagonia has no need for growth hacking

scale hacking they can just

continue on this beautiful wave of

momentum and flow that is created by

this high sense of purpose and keeping

themselves accountable for it yeah so

i'm just gonna say it's so

counter-intuitive right now because

everyone's obsessing about the customer

and what does the user say user studies

and so forth and but not uh so much here

we're obsessing about patagonia is

obsessing about the quality they're

obsessing about the product itself if

they can make the product that's great

our customers will find us they'll find

them yes

and and you can take a company that you

can take companies like um

apple and and amazon who might not come

with this doing well by doing good

purpose

but the shared attribute of success is

solving problems for customers and

obsessing about it and this unlocks this

momentum this flywheel and in the case

of patagonia their flywheel is that they

now have their own venture fund called

tin shed ventures they have their own

food company they are on this massive

mission but none of this mission is

accomplished if you don't have good

people that act in the right way and for

the last part of the show we've got a

couple of great clips that really go

directly like laser focused into what

they're doing with people and culture

and how they

make the uh the underlying environment

for uh great people to do their best

work within the organization now we've

talked a little bit about the book we've

talked a little bit about how the

company came uh to be

the the the way

they hire people and the empowerment

that they give them

is at the heart of their successes this

autonomous highly skilled highly

committed people so let's now have a

listen

to let's get inside of this story and

find out how they do it how they create

this great culture

how they hire people and how they in the

end let them go surfing

you know we wanted to be able to take

off a month or two and go on an

expedition

and do that you know two three times a

year or more

so that's that's the name of the book

you know that's that's where i got the

name for the book because we've had a

company policy that

you know one of the lessons of surfing

or powder skiing or any of those kind of

sports is that you don't get you don't

go surfing next tuesday at two o'clock

because you may

show up there and it's flat or blown out

and you're a loser

so

you know we have a company policy that

when the surf comes up everybody drops

their work that that is a serious surfer

and they go surfing

[Applause]

[Music]

[Applause]

you just got to be careful you don't

have 100 of your employees servers

so you know so

that means you got to hire very

responsible people and then let them get

their work done whenever they

feel like you know

as long as it doesn't impact other

people and and the work gets done i

don't care when they work

how many

ceos and founders and managers have you

ever come across that had that same

attitude i can't think of any yeah i

mean it just it just seems to fly in the

face

of conventional wisdom doesn't it it

just

where people are i think you know

providing a lot of value-add services in

the office place to try and keep them

there more yvonne chennard from

patagonia is like guys get out of here

go have some fun

go

fulfill your dreams because i know

you'll be a happier healthier more

productive person for me like it's i i

and he seems almost

so natural

with this

and obviously it comes from his own

renegade characteristics

he doesn't even seem to realize how

contrarian he is i mean

patrick

can you think of other contrarian

leaders that have achieved this success

well sure you mentioned one earlier

richard branson right of course steve

jobs of course you know yeah

i mentioned ron rice of hawaiian tropic

of course

uh well oprah winfrey i think in her own

way of course and i think it's but here

it's all about hire people you want to

hang out with right yeah you know in all

of their things that he was talking

about they they do run off and have

their

sessions intense ones it sounds like

about who they're who they are why do

they want to why they come to work in

the morning why they do what they do

and but still have a fun culture uh

still be

the purpose driven the ecology the all

of these things are just sensible things

that if you

are hiking surfing you are pretty close

to nature and you're in it and you can

see if you're damaging this the wall

or the crevasse that you're going up and

pounding uh spikes into pythons into and

everything and you can see when you're

walking down uh running down a path or

surfing you know bottles plastic bottles

and out floating out in the water of the

surf and so forth and i think once you

are that still that close to nature

some of this stuff makes so much more

sense than if you're sitting in a cube

somewhere yeah i think i think there is

this such beautiful alignment between

their values and the products that they

make

it becomes so easy to manage people

accordingly

but i i think the one thing we have to

realize there is a secret source in how

they do all of this

and um

you cannot possibly

just walk into any workforce and say hey

guys go surfing

this next clip is is where yvonne

really kind of puts a puts a point to

the characteristics that underlie this

this whole philosophy and how they can

build great products do very little harm

and how they can let people go surfing

so let's have a listen to yvonne chennai

talking about autonomy

you know we none of us

liked authority we really disliked

authority and none of us wanted to tell

other people what to do so

our management system is kind of like an

ant colony

um

you know an ant colony doesn't have any

bosses

the queen just lays there and lays eggs

there's no bosses in ant colony but

every single

ant knows what his job is

and gets it done and they communicate by

touching feelers and that's about it

and it's kind of like a seal team

if one guy in the seal team says oh

i don't know about this

thing we're going on i think i'm going

to just hold back a little bit it

doesn't work

every single person in that seal team

has to agree this is what he's going to

do

and if the leader gets killed the next

guy takes over and he gets killed the

next guy takes over it's

it's leaderless really

and that's our management style

so i hire

uh very independent

very

self-motivated people

who believe in what we're trying to do

and i leave them alone

and in fact i had a psychologist came

one time and studied our company and

said gee i gotta tell you

um

we did psychological profiles on a lot

of people you know to see if

make sure the right brain people were

working on right brain jobs and stuff

like that but i got to tell you

your people are

so the most independent people are ever

seen in a company in fact they're really

unemployable anywhere else

a good thing good thing you gave them

jobs

[Laughter]

i love the fact that they're so

autonomous you can't even they couldn't

work anywhere else

yeah

i kind of like to joke that you know 10

years into my entrepreneurial journey

i'm fundamentally unemployable not

because i don't have any skills but i

think it's because i have such a high

drive for autonomy which is why a

company like patagonia is so fascinating

and you know maybe i would consider

working for a company like them but

the thing that's missing from this clip

for me is like how do you identify those

people

and how can you be sure that you're

working with someone that has

the intelligence to work autonomously

and and get you know and take care of

their area

of responsibility i mean i can only

imagine how arduous and personal and

interpersonal that the hiring process is

well and patagonia because the trouble

with autonomy is you ask anybody hey you

want to be a more or do you want to have

an autonomous job i was like yeah that

sounds amazing

and then it's like you know be careful

what you asked for there

i would want to ask you and pat patrick

like you are both very autonomous

productive individuals writing books

making films sometimes with big teams

sometimes you're leading the charge by

yourself

how

what what is it the essence of that

characteristic for you patrick what what

what where does this autonomy start like

what's the filter how do you find it

yeah i would say that it has to be

self-motivated you have to be

self-motivated and want to get something

done and do something and yeah i'm

completely unemployable and so

i can give you a list of people to

contact to verify that but

just to support what um we've been

saying chris mcdivot tompkins

was roger mcdivitt's younger sister and

when she was in high school she had a

quote-unquote rebellious streak but when

she was graduating uh chris's counselor

told her mother i know you're planning

on sending christine to college don't

bother and she christine later became uh

general manager and ceo of patagonia for

13 years

and

so those are the people

from out of the beach culture the surf

culture mountain

culture and so forth all independent

people and i guess the question i mean

it'd be fascinating to find out how uh

you motivate someone like that um i

think that's a i did not find that in

the book

but uh i i'm sure they have lessons or

there are things to be learned lessons

for all of us there

it's it's quite remarkable to imagine

how

a system

can deliver so many great products over

so many decades

with all of these highly autonomous

people that are given the choice

to go surfing when they wish i i

actually think um it's it the proof is

there i think that

yvonne chinard has actually demonstrated

that if he's been in business in 68

if he's written the book he's got a

venture company a fashion and garment

company he's got a food company i think

we can safely assume that this does work

if you hire autonomous self-directed

people who are on a mission who who all

share this greater mission of building

great products

and doing as little harm as possible i

think what sums up yvonne

so brilliantly

is

this humility and simplicity by which he

goes about it

and the scale of the success that we've

all been talking about

is something that we're so aware of

that's why we chose him to do this show

that's why he's up there with the nikes

and the apples for us here at the

moonshots podcast but the craziest thing

is how

how humble he is

that in this not last and this next clip

which is our last clip of the show

it's only just dawning upon him

the scale of the impact

of his life's effort

of the brand of patagonia it's only

dawning upon him the impact

that he's had on the world so

without further ado let's have a listen

to our last clip of the founder of

patagonia yvonne chennai

you know we're a relatively small

company but we have

incredible amount of

social power around the world and

it's only dawned on me recently that

that we have this and there therefore

we probably have the responsibility to

use that power

and not just uh

hire other people to do the right thing

and stuff so

it's changed the way

our company operates instead of just

giving money away to

a bunch of ngos which we still do but

we're doing a lot more stuff ourselves

we're influencing

we're being asked to go to washington

almost every week now to

give advice on

dam removal and uh

i mean that's pretty amazing and

yeah i'm pretty stoked about you know

the climbs i did on l cap you know

they were really important for me at

that time it it built the character that

i am now probably but

i'm i'm

starting to be pretty proud of the

company too

how how humble is he man

i would hope he's

i love how he still says he's he was

stoked about his his l cap oh yeah

i mean it's like you can take him off

the off the

the rock face but you can't take the

dirt back out of him

it's really crazy well there are a

couple things out of that i think that

you know there's an intensity and

intelligence and integrity there but

it's kind of like leave the fun and fun

in and

you know don't be a yeah yeah

he he he really has that that clear

thing of here's what i want to be here's

what i don't want to be

and

by by creating great products by serving

customers by really solving the problem

with a product you can rely on and

hopefully for life

you can have this very

natural sustainable business where

people are empowered uh not only are

your customers empowered by your

products but

the people who work for you are

empowered and um no wonder everybody

wants to get a piece of yvonne chanad

and patagonia that they summons him to

to washington dc and beyond

i i think that

you know in in listening to him what

we're hearing is somebody who is

so down to earth but don't let that fool

you

deeply deeply motivated he's he's a

renegade he's on a mission

and even after all the success of

patagonia he has he said no it's not

just good enough to leave the world as

you found it

he's like no my legacy and everyone's

legacy should be to leave it in a better

place than we found it so he's already

lifting his game again which

chad i mean i think this is pretty

inspiring for this guy who's out there

surfing and he's plus 70 years of age

and he's still climbing

metaphorically speaking big mountains

yeah i

the 10x

that i've uncovered in these clips is

really around creating something that

people need as opposed to focusing on

what they think people want

i know patrick you're kind of talking

about this how companies are now

obsessed with user studies and focus

groups and

and asking people what people you know

what they want i this idea of like

buying a product and never having to buy

another one ever again because it'll be

recycled and replaced and repaired

you know

for life

is i don't i don't see how you can get

any better than that i mean unless they

figure out this nanobot technology that

like replicates the things after you buy

them like that's the only place i can

see i can see them going after this and

i think

they do stand alone

in

in the clothing and fashion and retail

category because of

that product obsession and removing all

you know barriers in the customer's mind

of why why they need it yeah i think

that you know in the end he's he's still

the village blacksmith you know building

better things yeah simple well made last

a long time yeah

so simple so true but it takes so much

hard work to do but i can tell you guys

that this podcast has not been hard to

produce

with you chad and our special guest

patrick hanlon i walk out of this and

i'm thinking if i ever

create another company

if i look at the companies that i'm

involved with now

the bar has just been raised

significantly after being inspired by

yvonne chennai for you patrick what's

the big takeaway what what changes after

studying ivan schneider for you

don't be a

so true

so true don't be a and chad

what are you walking away with

uh

[Music]

again going back to kind of their

obsession with their products like don't

assume that something that you didn't

think could be done before can't be done

so

polyester clothing's never been recycled

so therefore we can't do it well

actually maybe not let me you know let's

look into it let's let's scour the globe

and find the best artisans

or you know maybe we can't make this

quarter anymore well actually i've heard

of this this you know factory in

scotland that maybe they can do it i

think

because

because yvonne came from this lifestyle

where he was living in a out of a van

you know with the clothes on his back

and he just just climbing mountains and

he had to be an extremely resourceful

person you know he bought his own forge

and anvil and taught himself how to make

his pythons or his pitons so

yeah he just he you know actually this

is interesting he kind of in a way goes

back to

first principles and thinking in a way

that elon musk does but from kind of a

ground up point of view instead of kind

of just pointed out into the sky like

yeah like elon he just he doesn't take

anything for granted and doesn't really

hold any assumptions so i guess that's

all to say like i'm gonna question some

things a little bit more and you know

not take take so many things for granted

uh and think that well they have to stay

the same yeah yeah i want to add

actually i want to add something you

know i've always felt like a juvenile

delinquent and

so this sucks i'm going to do my own

thing has always been sort of in my

brain anyway but i really like this

notion of

the falconry term the eric thing we

mentioned earlier about

being in a constant state of super

alertness and

hungry ready to hunt

[Music]

wow well

so so fortunate to share with both

yourselves and the listeners guys i want

to thank you patrick hanlon thanks for

the foster of primal branding you have

given us some primal

thinking you have inspired us

helped us decode what i think chad has

been one of the greatest entrepreneurs

one of the most exciting entrepreneurs

we've done on the show today correct

yeah but before we let you go patrick i

just wanted you to have a chance you

know to give a short little plug for

yourself where can we find you online uh

etc oh sure uh you can find me on

amazon.com

uh primal branding is the first book it

is i should probably mentioned put in a

plug

uh it's required reading at youtube and

the second book the social code is now

an audible book

and um it's only 40 minutes long so a

little bit shorter than this podcast

and uh

and i'm working on a third

so watch for that there is another book

on the way that'll be done in uh out in

two or three months

nice

nice

well thank you patrick

uh thank you chad thanks for having me

you're so welcome and uh for all of the

listeners you can get all the show notes

you can give us feedback you can find

out our next shows you can find out all

of this information at moonshots

dot i o and and chad i think we've got

to the point

where we're uh we're ready to to bid

farewell what's what's rest what's the

rest of the evening in uh brooklyn have

in store for you

oh you know just uh heading back from

dumbo to clinton hill uh my neighborhood

uh i i get to to walk to work it's uh

it's i guess my form of surfing in my my

moving walking meditation

and just you know looking forward to

enjoying the spring weather that has

finally arrived here and patrick what's

what's next in minneapolis is is there a

warmth emanating is it is it

warm enough to ride around that that

lake on the bike that we know you love

to do yes and no ironically we sat out

on the deck uh over the weekend and we

put the table out for the first time and

i said isn't it a little odd to be

sitting between two snow drifts

well it's the optimism my wife my wife

said no not at all

we we admire the optimism and and i'm

sure yvonne chennai would as well i'm

i'm gonna launch into my day here in

sydney australia i want to thank you

both again i want to thank all of our

listeners i want to remind them

everything you need about the show is

that moonshots

dot io and i want to thank everybody for

being part of the journey into patagonia

and one of the most inspiring

entrepreneurs to date on the show yvonne

chennard so thank you to all of you

thank you to our listeners

and we'll catch you next time on the

moonshots podcast that's a wrap

[Music]

you