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Want a peak behind the curtain into one of the best places to work in cybersecurity and the minds of the innovators behind the industry’s leading security operations platform? Tune in to The Howler podcast!
Hosted by Chelsea Lowman, People Experience Specialist, and Mary Newville, People Experience Senior Manager, the culture duo connects with pack leaders on leadership insights, mental health and overall wellbeing, and how they lead their teams to advance our mission of ending cyber risk.
Todd Warner transcript
Chelsea Lowman 0:03
Hi, welcome back to the Howler Podcast. I'm Chelsea, I'm Mary, and it is June. We are halfway through the year. We're starting at the halfway.
Mary Newville 0:14
We're almost we're at the very end of the set of the first half of the year. Yes, by the end of this month, we'll have made it halfway through the year, which is absolutely wild. You know that that's what I say at the beginning every podcast. You're like, oh, it's May. I'm like, That's wild,
Chelsea Lowman 0:28
you know. As we were setting as I was, like, setting up my laptop and my mic and stuff before we joined, I was just running through like, Oh, it feels like I haven't done this in a while. How do I start again? And then I thought, oh, yeah, welcome to the podcast. And then in my mind, it was the march. It's March. I was gonna say, I can't believe it's March.
Mary Newville 0:49
I feel like I always say, I never know what year it is, what month it is here at Arctic Wolf, because we're always working on things in the future, but also we're like, referencing the past, and then I'm like, so is it 2026 is it September? No, it's actually may,
Chelsea Lowman 1:06
literally, when I first started here, the fiscal year thing really confused me, but we're there now, yeah,
Mary Newville 1:15
well, basically, I think it's, it's 2026 at all times. Yeah, for those who outside the pack, our fiscal year, fiscal year 26 just started when, though 2026 is until next year, so we're already in the future. Hence why I never know what year or what month it is. I don't know anyone can relate. But I mean, I feel like extra you are probably feeling the extra. You don't know what way is up and what day it is since you just got back from your little world tour. Yes, the jet lag. Yes,
Chelsea Lowman 1:46
I'm not jet lagged at all. I've, I usually don't have any issues coming back from the US to or coming back to the US from Europe. It's like going to Europe that I get jet lag, jet lagged. But yes, it was so fun. I was gone for almost a month, which is a really long time. Yeah, um, so I got to do a week visiting our Newcastle office, and got to see our teammate, Amanda, in person, which was so nice. And then I spent a week at the Frankfurt office in Germany, and that was my first time at that office. So I got to meet people that you know I've been slacking with for the past, however, many years. So that was really fun. And then after that, I met my parents in Scotland, and did two weeks in Scotland, driving all over the country. And it was so fun. I was there for 13 days, and it didn't rain once, which, if you know anything about the UK and May, especially, like the fact it didn't rain. People were locals were saying, like, that hadn't happened in like, 60 years or something, so I just had really great weather. So that was really nice. And then, for those that know me, they know that my favorite animal as a cow, and especially Highland cows. So I got to pet and feed so many Highland coos, is what they call them, coos. So I pet so many Highland coos, and they're just so friendly. And any cow I saw, we pulled over and I pet them, and my whole phone album is just cows. So,
Mary Newville 3:22
yeah, it was real good. It looked like you were in, like, Chelsea heaven. I really was,
Chelsea Lowman 3:26
like, green grass, blue skies and cows and like gelato every day. And I'm not even an ice cream person, but there's something about a gelato at night,
Mary Newville 3:37
vacation, like on vacation streets, yeah, like, 8pm Seaside,
Chelsea Lowman 3:44
yeah. It was just, yeah. I was having ice cream every day. It was lovely. Well,
Mary Newville 3:49
okay, so interesting between the two of us, because Chelsea and I kind of had backwards travel. I started, I was in the Philippines visiting family, and then came back as Chelsea left for Europe, and then I went to Minnesota, and then I was in Canada. Yes, between in the last month, between the two of us, we visited, or we've been at 12345, of our 10 offices. Wow. Okay, well, okay, so here's something fun though. I was thinking about I've only been to our new castle office once, but a very interesting revelation I had when I was there is, if you follow our Dick Wolf on LinkedIn, every part of the pack you probably have seen that we howl like. It's not just a cute thing. We say we howl like we literally howl. It's kind of weird. This is a quirky thing that unites our culture. So when I was in the Newcastle office, I would, like, reference the howl, or like, oh, we should howl. And I just had first, I was just, like, kind of caught off guard with, like, the reactions I it, it was subtle, because I think people, like, didn't know me yet they were trying to read the room and be like, we don't want to disappoint Mary. Or, oh, it's Mary Lou experience, yeah, the funniest reactions. And then one night at. Happy Hour, I learned that nobody in Newcastle howls like they literally, if we're howling on a Zoom meeting, they make the motion like they go through the motion, but they don't actually make the sound, which is, I was like, Oh my God,
Chelsea Lowman 5:16
that's weirder and more awkward just to, like, open your mouth and not make noise. Like, that's so weird, weird. But when
Mary Newville 5:23
I was there, I was like, Oh my gosh, I have just, like, stumbled upon, like, the craziest, like, I don't have a mystery, but, like, I don't know, just like, oh my gosh, look what I've stumbled upon. This, like, crazy information. Well, fast forward a year. I feel like, so when I was there, I tried to get them to hell, but literally, I was unsuccessful, yeah, and I feel like, from all the videos and such I was seeing, it seems like the UK pack loves to howl. Now, what would you say? What's your taste?
Chelsea Lowman 5:49
I think love is a strong word. I think they're more open to it. And I think, I think we have some PERS, some newer personalities there that are maybe just like, Yeah, whatever, do it. But I think in general, like, when they're I think if you get them one on one, and you're like, oh, how. And like, no one's around, they'll do it. But like, I feel like in a big group, they're also just kind of like looking around because they don't want to be the only one that does it, you know, and it's like, 321, and then if no one howls, then I mean, I don't want to speak for them, but, but I will say there wasn't much howling when I was there this last time. Um, but they're all always down to make, like, really fun videos for the pack and like, be silly and goofy. So I don't really know, like, where the disconnect between that and howling is, um, but similarly, in Germany. I don't know if you had that situation when you were in Germany, if they were howling when you visited Frankfurt, but there were, like, a couple times where I was like, Is everyone gonna howl? But then they definitely howl there.
Mary Newville 6:54
Okay, yeah, totally. I did not have the same thing in Germany, and I was just thinking, I did visit Germany first, last time. So maybe they were just being so kind of like, okay, Mary wants to howl, so we're gonna do it. But, I mean, let's just the record show. When I started at Arctic Wolf, I thought it was weird. I was like, I can't believe we're doing this, but if you're new to the pack, you just gotta lead in and go for it. And after the first couple of times, it's, it's really now it's just like, yeah, being like, whoo hoo. Like, there's no difference, you know.
Chelsea Lowman 7:22
And just for those of you that don't work here, we just need to set the record straight. We're not like howling every 20 minutes. It's like we howl like, you know, it's like we howl when there's, like, a big win, or we just had, like, a really inspiring team meeting, or something like, I how? Well maybe, I mean, you and I are different since we do onboarding, so technically, we're howling like every two weeks. But outside of that, I mean, I maybe howl like once a month. He is that, you know, like it's,
Mary Newville 7:54
it's, it's an overcomeable hurdle.
Chelsea Lowman 8:00
I'd be curious to ask our guest how often He howls, slash, how often his team howls. That's true. Because I feel like, yeah. I feel like, in sales, they howl a lot, yeah, so I don't know. We'll have to ask
Mary Newville 8:11
Todd, yeah. Speaking of our guest, Todd, we are going to sit down today with Todd Warner. He is our senior vice president of customer success at Arctic Wolf, and in that role, he focuses on taking care of our customers and leading our customer success team. So throughout today's conversation, if you hear people saying CS, we're referring to customer success with 10 plus years leading and building Customer Success teams in 10 plus years in various sales sales roles, he has learned the importance of listening to customers and working towards outcomes that best suit their needs. Prior to joining Arctic wolf in 2017 he helped build out the customer success function at code 42 which is where he first learned about the importance of customer success in a subscription business. Additional sales experience at Dell compelent and a local MSP have also brought additional perspective to the Arctic wolf go to market motion. Outside of work, Todd is busy with his family, a wife and three kids and a dog, and enjoys travel, fly fishing, golf and reading when able.
Chelsea Lowman 9:10
Ooh, okay, I can't wait to ask him what he's reading right now.
Mary Newville 9:14
Same. And also, we learned another fun fact about Todd, which, yeah, excited to hear more about. Yeah.
Chelsea Lowman 9:20
Let's get to the combo so that we can ask him all these fun questions. Okay, Todd, welcome to the podcast. We're so excited to have you here. Thanks for having me. Told us, before we started recording, that we're his first ever podcast, which is very exciting, if it makes you feel better. This is also Mary and I's first ever podcast, and we jumped right into hosting. So it's okay, we're all in this together. Yeah. Okay, well, we have so many fun questions for you, but we always like to start the podcast with either some sort of like trivia or, would you rather, or just something that we know. About the person. And we did ask around. We asked a couple people like, what do you know about Todd? Tell us something interesting. And we're actually mixing it up for the first time. We're not going to do trivia. So we actually saved you a little bit on that one. We're letting you, we're letting you go easy. But we did hear that you have a Swim Spa, I'm passionate about I thought you're really passionate about it. So we thought we would just have a conversation. We want to know more about this Swim Spa, how did it come to be? Did you grow up swimming like just tell us more. Boy,
Todd Warner 10:34
it's how much time do we have? No, I did. I did grow up swimming. I was a lifeguard and summer counselor and things of that nature, so taught swimming lessons was kind of my job as a youth. So I've always enjoyed swimming, but I the story of the Swim Spa. My wife and I were considering moving or staying in our house. We decided to stay in our house, and she said, we should get a hot tub. I said, Sure, let's get a hot tub. We went and bought a hot tub, but I wanted a big one. You know, remember walking into the showroom. I was like, what are those? And the guy's like, well, the swim spas. So we were at a, I think, out of Canterbury and Shakopee, just at a fair. So we we bought one without, like, figuring out where we're going to put it. And so we ended up buying one and come to realize that it would not work in the current house we were in, just based on the size of the house. So we ended up moving anyway, because of the Swim Spa. Stupid Swim Spa. But it's, it's, it's all worked out. My wife wanted to move. You know, it's just kind of worked out. I've we kind of talked to the sting. So, yeah, my my Swim Spa was probably a really expensive one, but I still use it for
Mary Newville 11:49
those that don't know, like, what is a swim saw and how big is it? It's
Todd Warner 11:53
15 feet long and 60 inches deep. So you can, like, stand in it, but it's got jets. You can literally swim in it if you want to, but I probably spend more time in it, you know, having a beer and relaxing than I do, than I do swimming, but I swim in it once or twice.
Chelsea Lowman 12:09
Wow. Okay, yeah, that was gonna be my question. Embarrassing
Todd Warner 12:13
story that I had to buy a house, but they literally had to get a big crane and crane it over my house, and it was kind of a, kind of an ordeal.
Mary Newville 12:23
Why didn't it fit? Like, your backyard just wasn't big enough. Or, yeah, yeah,
Todd Warner 12:27
we had, like, a walkout basement, and I would have had to put it in the ground. And it just was a, it was easier
Mary Newville 12:33
to buy a new house and have a crane bring it over and put it in the ground. That
Todd Warner 12:38
was second place. I guess we're, we're really happy in the house now and all the things, more privacy than we would have had. But it was, yeah, it was, it's kind of an embarrassing story. Whoa must have told you that story about the Swim Spa, because he always gives me hard time about it.
Mary Newville 12:55
That's funny. Well, Kristen was the one the little bird, but she said that people do give you a hard time about it. So she thought it'd be funny if we
Todd Warner 13:02
well, it's probably because the store that had to buy a house to make it fit. But, you know,
Mary Newville 13:06
I love that you guys just bought it is that's such a like, when I impulse purchase, it's like a lip gloss at Sephora, but you're like, let's buy it as humongous Swim Spa, yeah,
Todd Warner 13:16
yeah. It sounds a little pretentious, I guess, but it's really, it's really, uh, you know, we've kind of been saving for it for a long time, or like, an addition in a porch we wanted to put on our house. It just became quickly out of budget to invest more money into the current house, and so we got a different one, which we actually really enjoy. So okay, good. All worked out, but it took a minute to
Chelsea Lowman 13:37
get there. I was curious at that, because I didn't realize that you could also just, like, sit in it, like a hot tub, I guess, kind of, yeah, I didn't realize that either only were like Olympic styles practicing training in your swims,
Todd Warner 13:50
very clear, there's not Olympic anything in that Swim Spa,
Chelsea Lowman 13:55
I envisioned I had like a montage of you every day, Like training in your Swim Spa, like doing. So how often would you say you actually like do the swimming in it,
Todd Warner 14:05
once or twice a week? Probably, okay. Well,
Mary Newville 14:09
I So, Todd, you live in Minnesota. Do you go in the winter and just warm it up? Or
Todd Warner 14:14
you're you're around, it's got a cover on it. It eats like 100 degrees. So, wow, that's the cheapest of appliances from a from a energy efficiency standpoint, oh, sure. The kids use it all the time with their friends and nice, quite a bit. So it gets used. Okay? Stupid swims. Okay,
Mary Newville 14:33
well, so to take, like off the swim top for a second, your lifeguard days have you? How many lives have you saved?
Todd Warner 14:40
Three, officially, okay? I mean, there was, like, I mean, pulled a bunch of kids out or whatever, but I had to perform CPR on some mouth to mouth a few times.
Chelsea Lowman 14:47
Were you scared in the moment, or were you really calm? It's just
Todd Warner 14:52
kind of like reflexes, like no one else is going to do it, yeah? So you just kind of there, you know? But, yeah,
Chelsea Lowman 14:59
were you a lifeguard? Out of the pool or at a lake or at a municipal
Todd Warner 15:03
swimming pool, and then added some some time on a few lakes as well. Okay,
Chelsea Lowman 15:08
that is
Mary Newville 15:10
so cool. Literally, three people walk the earth today because of,
Todd Warner 15:15
well, I don't they're still walking. They
Chelsea Lowman 15:16
walk hopefully, hopefully, they're still locking the air today they
Todd Warner 15:23
did for a while. I can confirm that, you know, wow,
Mary Newville 15:26
and their families got that. That is, yeah, pools can be so the water is like, so amazing, but so can be so scary. Yeah,
Chelsea Lowman 15:34
dang. Okay. Well, thank you for entertaining us with your Swim Spa story, when actually, what was the timeline? Like, did this? Was this? Like, last year? How long have you had the Swim
Todd Warner 15:44
Spa? I think we bought it in 2019 and we moved into our new house in July of 2020 Okay?
Chelsea Lowman 15:50
And, I mean, if you're still using it twice a week, I'd say that's a pretty good investment. Like, it's not like, fell off, you know?
Todd Warner 15:57
Yeah, no, it's not just sitting there. So that's a good thing.
Chelsea Lowman 16:01
All right. Last question about the Swim Spa, would you recommend? Like, would you recommend someone buy a Swim Spa? Well, if you think
Todd Warner 16:11
you can use it, if you think you're going to use it, sure, but if it's just going to sit back, they're not a great investment. So I almost feel guilted to use it. You know, just because we'll our deal. So were
Mary Newville 16:22
you kind of annoyed with the sales person that they didn't say, like, hey, FYI, you're gonna need this much space and to dig a hole in a higher crane, like I
Todd Warner 16:33
asked the questions. We could have put it above ground, but it was too tall, and then we can fit a deck just with the worked in the backyard. So it was like, I don't blame the sales person. I was very much a obnoxious buyer. Okay, I was very gracious of you. No, they said you don't have to pay for it until it gets delivered, but you're gonna have to pay for it eventually. So I had to get it delivered at some point. Okay, got it okay. I don't blame the sales guy for once like
Chelsea Lowman 17:00
myself. Okay, well, so it sounds like verdict still out on if we'd recommend a Swim Spa. I guess it just depends on your circumstances, but otherwise, a hot tub probably would just work. Yeah, probably
Todd Warner 17:11
would have been better, you know, in hindsight. But okay,
Chelsea Lowman 17:14
okay, well, let's transition and talk a little bit more about you and how you got to Arctic Wolf. So we're gonna go even further back, further back than your lifeguarding days. We want to know when little Todd was a little boy. What did he want to be when he grew up like what did you envision? And then kind of take us on a journey. How did we end up here at Arctic wolf leading customer success. How
Todd Warner 17:43
much time do we have? No when I was, when I was younger, I grew up down southeast Minnesota, so my my dad worked at Mayo so and my mom was a nurse. So medicine was always kind of in our family. So I always kind of want to pursue like I was. I was pre med in college, and I, you know, biology and chemistry and all that stuff, and I wanted to go into medical school, and I ended up getting into medical school, decided not to
Mary Newville 18:08
go. Wait, why did you decide not to go? Tired of school?
Todd Warner 18:12
I think that's really what it came down to. Kind of wanted to get out in the world, if you would, kind of tired of the school. And I pinned it for a year and went back and was not able to get in my my second year, least to the school that I had gotten into. So I just decided a Plan B, get into sales seemed like the right thing. You know, it kind of been told over my life, like you'd be good at sales. And so I just started, you know, looking for looking for sales jobs. And
Mary Newville 18:38
wait, sidebar, what did you do your undergrad in? I was biology, chemistry, okay, yeah, pretty many, and then you were just, like, sales, naturally. No,
Todd Warner 18:46
I like, I really didn't know why or how I started selling computers at a gateway computer stores is a part time job as I was going to school and volunteering and everything you had to do to get into medical school. And I did well, but it was retail. And eventually, when, when gateway closed, joined like an MSP VAR in based in Bloomington at the time, and worked there for a long time, and just moved over to the vendor side. When, after Dell acquired compellant, and that's where I met a lot of people that's that still work here, you know the well, Briggs map by Kels neck. There's still, still a little bit of DNA at Arctic wolf there. So I moved to the vendor side. And then from, from my days at, you know, after the years at the partner and then compelling, I was there for a handful years, and then went to code 42 Nick actually hired me code 42 this kind of like an account rep. So I did some sales roles there and channel. And then eventually they stood up a customer success department, and I helped build out was hard as leader on on the CS team, and I helped build out that customer success team and kind of business at code 42 that's. Realized I really liked it, and knew I want to pursue that moving forward. And then, you know, as things kind of happened, all that were devolved. Echo 42 I was looking for other jobs, and had another job I was going to take and got swindled into coming over to article. And you know, that was 2017 been here, obviously, ever since, yeah,
Mary Newville 20:21
yeah, when you say that you really liked it and knew you wanted to pursue, like, growing in the field. What did you really like about it compared to some of the other sales roles you had done? And why did What about it made you be like this is what I want to continue in it.
Todd Warner 20:39
I think for me, I don't know, it was a lot of just around, like, learning how a business works. And I think, you know, when you work with customers, you get access to, kind of really understand a lot of how a business works, like from accounting and, you know, in finance to, you know, it's got the sales motion, you know, I like having a quota, believe it or not. You know, it's kind of satisfies that itch, working with customers, solving problems, you know, working with the support teams. You know, here we call them as two, but I think just kind of like, like, really, kind of that full circle, working with customers. And I think, you know, when you're in your subscription business, you know, that's, that's kind of like your lifeline, right? You're making sure you have customers that are happy, and if they're not, why, and collecting that information and reporting it back to the business in the most kind of, like, neutral way you can, I think, has always been interesting to me, because you kind of, like, you see all of it, you see, definitely see how the sausage is made. You know, the good, the bad and otherwise. But you know, really kind of, I think, in greens, even though what the company is doing and where you sit and how you can help kind of move that along. So it's been a very rewarding, certainly very, very rewarding career. And certainly the growth here at Arctic Wolf is just kind of magnifies that reward, right? So, so, so all of the things I like about a lot, it can be hectic, it can be a little, little job. Can't be stressful. But, you know, when you're in the line of fire, the tip of the spear, I suppose you know when you're dealing with escalated. But it's also awesome when you hear everything you're doing right, or we are doing right, yeah. So you kind of get both sides of it, even though I, you know, I feel like I live in the 10% of things that aren't working, yeah, 10% has gotten bigger over the course of time, but, but it's, you know, we got a great team and great peers and people, you know, since the beginning, customer, voice of the customer, you know, being hired when I did, and we had about 120 customers, pretty rare, I think, for For for companies to kind of have that focus in customer success that early, usually it's a little later, so just kind of that it's always been kind of front and center and critical to the DNA of article has been pretty, pretty special.
Chelsea Lowman 22:53
Yeah, I'm curious, like, how much the cybersecurity industry plays a role in your love of leading customer success, like, if you were doing this in a, like, a different industry, do you think you'd like it as much? Or, like, what are the aspects of cybersecurity that you really enjoy? Oh, that's
Todd Warner 23:13
a good question. In the software world, I enjoyed it quite a bit. Again, it kind of gave me the taste or or kind of like, the first flavors of what it could be. I think cybersecurity. When I left COVID 42 I wanted to get into something with Cloud, something subscription based, because of CS. I think cybersecurity was interesting to me at the time, because it just seemed like a really quickly, fast growing market. And I think just kind of being in the market, the demand for, I mean, as competitive it is, and really, one of the ways you can set yourself apart is by how you take care of your customers. So I think, kind of, like the size of the industry, the, you know, the total market, the you know, kind of what we're solving, I do think there's a unique thing about cybersecurity here at Arctic Wolf and what we're doing that has me very motivated, you know, growing from as few customers as we had over $10,000 just still, still today, just kind of like what, you know, some days it's hard to believe. I don't know the word I'm looking for here, but it's very surreal. I think most kind of like, you know, because the job feels the same, but like the company has changed quite a bit. Actually, the job feel the same. It's, we've come a long way, but it's, it's, you know, some days are kind of like, you know, yeah, you know, it's a fun one. Today's gonna be a good one. You know,
Chelsea Lowman 24:33
do you remember so many customers we had when you joined in? 2017, like, 120 Wow. Yeah. That's,
Todd Warner 24:40
yeah, that was wildly like, like, we barely had accounts receivable. We weren't collecting, you know, we didn't make contracts. We didn't have really much anything built. So it was kind of, like, pretty neat to kind of see a lot of the stuff we definitely not me, but, you know, Burbank and chat like all the people that contributed to what we've kind of built. And you still kind of see the makings there. Of, like, the early days. It's pretty neat to see the fingerprints everywhere, a lot of places. Yeah, it's been pretty, pretty wild. Every miles, like, Wow, 500 customers, 1020 500 you know, it's just just, you almost forget about it sometimes. Now, when you get the milestones, like, what is the milestone anywhere? Now, I mean, 50,000 you know, from from executive leadership, and it's like, holy smokes. Well, I don't know if I can sell more Minnesotan there, holy smokes. Yeah, that's just it is mind boggling. It,
Mary Newville 25:35
yeah, it really is. I was gonna say. So tell us a little bit about we just interviewed Lisa Tetreault last month and then Carrie Shaffer Paige awesome the month before. So for the listener, help us understand like those teams are also on the front lines and their customers. Tell us a little bit about a day in the life of the average person on your team, and how do their connections with the customer interplay, but differ from our security services, yeah,
Todd Warner 26:03
I mean our, well, first of all, I don't have anyone averaged on my team. They're all well above average. But no, I love working with us, too. And that team, I you know, they their team really just to kind of frame it. I think we talk a lot about outcomes at article. I think they're that team is really focused on the technical outcome, and the CSM job is really to tie it to the business outcome of why they bought right? You know, there's, there's usually a reason someone wants to get it. It could be just not to get breached. Could be for compliance. It could be they just got breached and realized they need more coverage of protection. They can't do it themselves. So I think, you know, the key thing for CSM, what their job is, is really understand that business outcome of why they bought. That could be notes from sales or talking to the sales team, or reading through the various tools we have about the sales cycle and campaign, and understanding that what that is. And then we've got a tight alignment with our friends in us too, from a concierge standpoint, to CSM, where, you know, we want those teams working really well together again, to focus on that technical and then tie it to the business outcome. So the CSM will do anything from, you know, they schedule the account reviews for customers. They just kind of talk about what we've been doing for them, what we will be doing for them, you know, we'll talk about roadmap, things that you know, the engineering and product teams are working so hard to bring to market make sure that customers are aware that we're investing in our platform, that we're investing in them and more outcomes for them. So it's really kind of like being that voice and advocate for article to the customer, and then conversely, when we get feedback, making that taking that feedback, and being the voice of the customer with an article along with, really, anybody who talks to customers, right? I mean, I think it's all our jobs to be the voice so that that's what the team, I'd say, is focused on. And they're they carry a quota, both from selling more stuff as well as, you know, from a churn standpoint, I don't think that the CSM control churn, but we absolutely can impact it, you know, making sure we understand, you know, if our pricing is right or the things aren't working, making sure we're closing the loop on it's just, it's a very, it's very, I don't see maternal, paternal, kind of job, making sure we're taking care of our customers and feedback when we do give the feedback. I've always told the team, update myself here, but like, it's our job to be the Walter Cronkite of reporting the news, right? No opinions. This isn't Fox News versus, you know, csnbc, or whatever this is. We got to report the news as factual as we can, because it really doesn't benefit us to give the wrong information back to the business, back to product, back to support, what's working, what isn't working, those types of things. So there's a lot of responsibility, I think they're just due to the nature of our platform and how we're able to collect feedback. So it's, you know, we have a human element A lot of what we do. I think just getting that information from our customers and feeding it back to the business is a pretty, pretty big responsibility that I know the team takes really serious. I do too, right? Yeah.
Mary Newville 28:59
I mean, absolutely, because we need that feedback for continuous improvement, I think earlier in the conversation,
Todd Warner 29:07
or what's working, right, you know, like, let's double down on what's working and, you know, areas that we need to improve on, let's listen at least, right?
Mary Newville 29:14
Well, and I was thinking earlier in the conversation, I thought it was interesting because you said, I forget the word you said, on either you remember, but it was something like, neutral or like, you need to, like, be that voice back in a very calm, like, neutral way. Yeah,
Todd Warner 29:29
just gotta, you gotta, like, remove opinion from it, report the news. You don't report the facts. And I think with as much as we all look at a ton of different data here, we're very data driven organization. I think that data drives impacts into where we spend our energy and development and and whatnot, that should help us in the long term, you know, acquire and then retain more customers. Right? That's ultimately the that's ultimately what we're trying to do here, I think, is we conquer the world of cyber security, or attempt to right. Yeah,
Mary Newville 30:00
well, I should say totally. Well, I was going to ask, like, on that note, kind of skipping around to well being, but it can be hard to be on the front lines in that way of, like, whether it's, I mean, getting really positive feedback is great, but we also want some of that more critical feedback to improve. Like, what are well being practices? Or, how do you support your team so that when they're kind of in the trenches, and being that liaison between our product and different teams within Arctic Wolf, and then also the customer like, Are there any like rituals within customer success to, like, maintain well being and not to lose your cool?
Todd Warner 30:34
Um, I mean, I think we could all do more there. It can be a pretty stressful job. But I think it's, I think it's honestly laugh, you know, like you can't take everything super, super serious, right? I mean, it's important to take the job serious and the mission serious, and all the things that we, you know, as a leadership team, talk about. But I think it's, it's okay to laugh and take a breath. You know, lot of deep breaths. I know from myself, I get told I sigh a lot, but I think it's just kind of like that, the deep breathing that just kind of helps you refocus and, you know, kind of move on to the next one, right? I think that and don't get too high, don't get too low when things go well or go bad, just kind of try to maintain an even keel as best you can, and put a smile on your face. I think no matter what, what date kind of day you're having, you know, you start a new calls, a new interaction with the customer. If you're wearing a smile, it's a lot easier, you know, better chance of having a more positive interaction on the next one than the other one. But I think it's just, I think it's that, and I think, you know, I think from like, a mental anxiety standpoint for us, you know, and hopefully across the company, but I know I have a high level of transparency with my team, because they see how the sausage is made, and it does no good by telling them something's happening when it's, you know, clearly not or vice versa. So I think having a high level of transparency, you know, it's always been one of our core values since I've been around, and I'm glad it's still one of our core values, because I think that's that's really a key piece to how we can, you know, maintain a level of of well being. You know, if we're transparent with customers, you don't have to keep track of, you know, misstatements or any other things, not that we would ever do that intentionally, but, but I think kind of staying level and, you know, smiling and laughing and, you know, work hard, play hard. Are all, are all pretty key things to the squad over here. I don't know that's really the well being you're looking for. No, it's helpful. Walks around building, you know, got punching bags up and then, no, I'm kidding, quite like that. No,
Chelsea Lowman 32:34
it all plays a part. I did really, before we move on. I wanted to go back to the feedback piece in our last episode with Lisa, she had a really good analogy. Well, we were talking a lot about feedback, and she had a great analogy about it being a gift. And then Mary added on that feedback really is a gift, because sometimes you get a gift that you don't really want, and you're like, thank you so much for this. I'm gonna give this to Goodwill later. You know, that type of thing. So I'm curious back to when you were sharing about like, you obviously are receiving a lot of good and critical feedback, and you all need to be the news reporters when you're delivering that feedback to the business. Do you have a process for evaluating feedback? Like, how do you determine, you know, what is critical feedback and things that we need to be sharing versus, you know, maybe the customer is just dealing with something right now,
Todd Warner 33:28
well, it's, I mean, I guess I would say, where they're smart, there's fire, you know, I think, or there smoke, there's fire. I think that my process is like, it tends to come in waves, right? So really, you know, making sure that when you're getting the feedback, that it's less on the emotion side, more on the data side, right. We can tie real things to the feedback, I think, is always important, and makes it more relevant for other people who can and control those things. And then getting it to the right people, we've grown so much, you know, kind of like filtering it to the right channel now has become a little more challenging, but, but I think it's really like, you know, you start to hear, you know, that feedback, that feedback pull, is constant with the teams, right? You know, even like walking the walk in the aisles and talking people, how's it going? What's good, what isn't good today, you just always got to have your ear to the ground, on, on, collecting the feedback. And then, you know, not just sitting on it when you get it right, sharing it properly, so that other people understand. Now, there's such thing as too much feedback too often, which I'm probably used to be guilty of, right? So just also being constructive with how you're sharing it, and timeliness of it and the amount, because you could literally spend all day, every day, just giving feedback. So it's, yeah, so the process is a, you know, I would say a thoughtful one, just from the standpoint of collecting it, putting data behind it, then sharing it with the right people, you know, again, the increments that are not like, geez, is the world falling or is it actually stuff that we can figure it out? You kind of got to walk that, walk that line in between. Hmm, yeah,
Chelsea Lowman 35:00
I could imagine if I was in that role as well. Like, if you're getting feedback and you're like, oh, this could help. This could help, you know, like, I could maybe find myself in that similar trap that sounds like you were once in of like, I just want to let
Todd Warner 35:15
everyone know, yeah, early days was a little tougher than it is today. And I think, I think today is, you know, call it the last 24 months. Like, the, it's very rare that we hear feedback that we haven't heard before, right? And, and, like, it's, it's, you know, occasionally here, there's a new bed here and there that we can kind of do with, and that's generally people related, as far as from a product or capability standpoint. It's, there's clearly not a lot of surprises, right? So it's pretty constant, you know, the team just kind of validates, again, the things that we're working on and trying to make right so we can continue to grow and serve our customers better. I think that's the that's part of the, I would say, the magic of our wealth. To be honest with you,
Mary Newville 35:58
I feel like we've spent a lot of time talking about critical feedback and how we really went forward to make our to quote, better. But I think be interesting to talk. I'm sure you all are on the front lines of hearing really amazing stories as well. I think Earl, you said, like, you spent a lot of time in the 10% and I get that because, like, I mean, we just closed our internal engagement survey. And so the last three weeks, I've just been in like, the really negative comments, just because I want to make sure we're not missing anything alarming. But sometimes that, like, it can really skew your view. When it's like, this is like, literally 1% of the like, 7000 comments I'm reading these like 100 that are not so great. But anyways, would love to hear like, let's, can we get out of the 10% for a bit? Do you have any cool like, what's your favorite customer story? Oh, man, I
Todd Warner 36:48
was wondering if you're gonna those. Wasn't on the pre questions. No, I don't know that. I've got one favorite. Yeah. Yeah. I mean, there's been so many over the years, and I just think how we're set up with the Concierge Team, and I look at like, the, you know, one of my favorite things that's happened to us, just kind of like the the separation of duties between the sock and concierge, and really kind of having the as far as how we operate with customers, and just kind of defining, you know, what proactive left of boom, right of boom, or proactive, reactive, however you want to look at it, and just kind of the evolution of the maturity of like the work that the SOC does, you know, the enhances we made to like our our pen test catching and how we contain, and just kind of like how we communicate out, is just so much significantly improved. And that leads to all kinds of good stories, right? For customers where, you know, we might have not done so well a year, two years ago, and now we're crushing it, right? And you see things like that when, again, this is feedback we brought years ago saying, like, we should catch more pen tests. And kind of the mentality at the time was like, Oh, that's too noisy or too hard to do, and we want to be a quiet service that's not part of but we've changed our mindset, you know, over the course of time, I think we needed to and see this, this kind of like, complete, U turn in, how we behave. And like, like that, to me, is like, and that's happening every day, right? That's, that's pretty awesome. I think, you know, hearing, you know, customers that thought we did this or that, or whatever. And people hear what they want to hear during sales campaigns. But I think, I think, like having that, that that human component, concierge, and how they can overcome that and get customers to a good like, as much as fun, as just a win, like, I hate losing, and be able to turn a customer around, you know, from, like, a bad sentiment to a good one, which happens every day at Eric wolf like it's, it's owned by some really talented people who care a whole lot about our company and their brand and what they're doing and their team. I mean, it's just, it's palpable, at least in my world, right again, I could spend a lot more time recognizing it. I could probably spend all day, you know, trying to find bits and bytes. You know, security wins channel. I love reading that, because it's like, yes, you know, you see these things that we catch, or caught or did that we didn't used to do, right? You know, five, six years ago. And so you just see that that blossoming over the course of time. It's very motivating, at least, least for me, just kind of like, okay, you okay, even though you have something, we're still on an upswing here, as far as our, our how it pivoted in some instances, which is, which is pretty neat. So, I mean, there's been some gnarly calls, for sure, but I would say, like, the good things we're doing far outweigh kind of those moments, because those moments are not one and done generally, but you get out of it one way or the other. You either turn them around or you don't, you move on. You know, you can't get out from every one of them, that's for sure. But I would say, by and large, you know, the teams just watch what the teams are doing every day. Is pretty, pretty neat. They're more than pretty neat. It's pretty cool, actually, kind of see it all come together, right? Lisa, and that team does such an awesome job. He was just kind of like collaborating and working with us, and, you know, just always saying, Yep, we figured out, you know, I think that's just, you don't get a lot of resistance. Which is, which is just, I mean, I don't know what else you could
Chelsea Lowman 40:02
ask. It's pretty cool. Well, you're kind of touching on it a little bit right now, but we always like to discuss one of our culture tenants. And we wanted to talk to you about own the outcome. And I know even earlier in the podcast you were talking about being outcome driven. So just curious, how do you live out on the outcome? And if you have any other examples you want to share of anyone on your team doing that, oh, do I
Todd Warner 40:27
live off the outcome or the team? I mean, we come to serve customers every day. The outcome is, you know, they stay. Do they go? Right? It can be that simple. I think, you know, the other things that we're always marching towards is like the operating plan and wanting that outcome of like, the sales number that the team has given, the churn number the team has given to impact, to try to impact. I think you see that in like that is just kind of like eight to five almost. It feels like every single day, like you have to step up. You gotta have to have hard conversations. You have to be transparent, you have to leverage. You call it our, our core values. But I think it's just kind of like all our core values, I think relate pretty well to taking care of our taking care of our customers, which coincidentally, wasn't a core value early, early days, you know, being customer centric or customer driven, other than, you know, I was here, but, but, you know, the fact that that focus is there, you know, the team kind of having these hard conversations and owning the feedback and providing it, I think is an example that I see from my team every day. And same thing, you know, like I said, we work really closely with us too. Kind of the same thing, we have to partner together, right? And if someone's not stepping up, we have to say something, right? And on both sides, right? This is not certainly just on us to certainly on my team as well, because we have to, we have to take care of our customers in order to keep them. It sounds simple, but that is the outcome that we, that we try to own every single day. Kind of a cop out answer, but it kind of is the only answer in my mind, in in what we do here,
Mary Newville 41:59
had I am observing about you in this conversation, that you are really good at praising your team. I mean, you are constantly, like, shouting out, like us, yes, is amazing, and Lisa was great in us too. And like, owning your part, but then also recognize, like, giving credit, where it's due, which I'd love to learn more about. Like, firstly is you seem like a really humble leader from this perspective of the podcast, of of giving credit where it's due and raising up other people's names. But yeah, tell us about your leadership philosophy. Like, what are two core tenants to how you lead your team and is recognition part
Todd Warner 42:43
of that? Well, I could always do better, you know, I'm a, I'm a, you know, messed up middle kids, so I could always do better with recognition, but, but,
Mary Newville 42:53
no, wait, sidebar, do you think because you were a middle kid and maybe didn't get recognition, that you have like, a heart of like, I want to make sure people feel seen. I'm going to make sure I shout out all the work. Middle
Todd Warner 43:04
kid, you don't get any recognition, right? No, that's the whole thing. So I'm not good at it. I've never had no it's just, I'm joking. It's being very, being very sarcastic. But I guess, no, like, I don't know. I would say servant leadership, you know, like, like, is probably the way that I try to lead, right? Just kind of like being in the trenches as much as I can with the team, make sure I understand, like, the challenges they're going through, trying to make those challenges better, whether that's internally, or things we have to say to customers. I think, just like, you know, the way I see it is like the team comes here every day on the same mission, you know, to work towards the same mission that I believe in, so investing in them and making sure, like you understand how they feel is the right way to do it, especially as in a or that changes as much as ours, from the standpoint of always new, new curveballs coming at you, or or, you know, good news, good things being or bad things happening, or whatever. Like, you just have to have that level of transparency and make sure the team knows you understand what they're going through, then you're doing something about it, if you can, and if you can't, you have to say it. And here's why, here's why we're doing, here's why we need you to do, or the business needs you to do what we're going to ask you to do here. And I think that is like, when you have that type of mentality, again, specifically in the world we live in, like it just kind of fosters a level of trust that's, that's pretty cool. And I think, like, of course, I recognize them. To me, they're doing the hard job every single day, because they're literally in the trenches every single day. And I, I'm kind of like, the, you know, not barking orders, but the general on the horse in the back line or whatever, right? So they're kind of gotta, like, I have a lot of respect for the work they do, and I've done the job a lot of started here as kind of, like the first person on their team, if you will. So like, you just have a I have a lot of appreciation for the work. So like, giving them praise is needed. Certainly. Love recognizing the team. I think they do a great job and great things for the for the college. Company, I'd love to I love for more people to understand that, right? I think it's pretty they're very quiet about receiving praise publicly, but kind of inside, they're kind of like, Man, I feel like we work really hard, so I feel like it's my job to kind of make sure that they get the call outs when I don't feel it is my job to make sure that the rest of the company understands what they're doing for us every day. Well, I think, yeah, go
Chelsea Lowman 45:25
ahead, as I say, I think you're doing a great job of that on the podcast right now, so I'm excited for them to listen to it, because I think they'll be really proud to be on your team and the work that they're doing. Um, is there a piece of leadership advice that has really stuck with you. I know you talked a little bit about servant leadership, like, Have you read any books or done anything
Todd Warner 45:50
leadership? What am I reading right now? I'm reading or listening to, I guess when I walk my dog, atomic habits is what I'm I'm listening to right now, about the third or fourth time. Um, but leadership, I've worked with so many great leaders, you know, I worked with, you know, I was thinking about this on the pre questions. One, I had a boss tell me once, she said, this is early in my career, and I always stay late, which I tend to do here occasionally, but so there's nothing that you have to get done today, that can't wait until tomorrow, which is, like weird, because you think about that as procrastinating, but in some senses, for some things you're working on, it can wait until tomorrow. Boss that she always told me, know your business, right? Like, just kind of, like making sure you understand what the people are going through, like, you know, the data, performance, you know, all of the things that you have to really kind of internalize as a leader, like how it's performing, how it's not another you know, Bell used to, Bell gave me all sorts of great advice when he was here. You know, certainly, when I worked directly for next, we've just been very fortunate to have great leaders. I think the one guy wasn't my boss, but he was an owner for this firm I worked at when I was working, you know, for this MSP, years and years ago, said you always drop that. I think it's an Edison quote. You know, a lot of people miss opportunity because it's just an overalls and looks like work. That one always stuck with me. Kind of like you kind of like you make your own luck, right? If you invest in yourself and and and then try to contribute around you. I think those are all like really powerful things that have stuck with me, and I try to live it every day, those types of things. I've been very fortunate to work under some pretty tremendous leaders. So I think if a lot of things have stuck with me, but those are kind of some of the ones that that that are with me at the moment. Or I guess I kind of think about a lot. I guess I should say,
Mary Newville 47:44
yeah, no, that was great. I mean, you don't give like Inspirational Speaker energy, but like you deliver Inspirational Speaker content. I'm like, Yeah, that was so good.
Todd Warner 47:55
Thanks. Thanks. You should read the emails I said on my team. I'm sure most of them just roll their eyes. But,
Chelsea Lowman 48:03
okay, well, before we get to the final fun rapid fire questions, we do want to circle back to well being. I know Mary kind of asked you before, but I want to go back to this. Is there anything you specifically do for your well being? And what's the swim spot we already know about that? Yeah, aside from swimming one to two times a week in the Swim Spa, is there anything that you specifically do for your well being? And what does well being mean to you like? To your point, it can mean laughing. It can mean all those things that you talked about before.
Todd Warner 48:39
So yeah, I think it's, I think for me, it's, it's sense of humor, right? You can't take a lot of you can't take, can't take your tell yourself too seriously, certainly not myself, um, but just kind of like seeing the, seeing the good in people around you and those types of things. I think for me, like every night I try to take my dog for an hour walk, that, to me, is probably one of the highlights of my day. Just kind of like, you know, either listen to a book or listen to nothing, and just kind of like, you know, fresh air and just taking a minute and just kind of like, hopefully not thinking about work or taking phone calls or looking at my phone, I try to make an effort not to do that, but just kind of like enjoying, you know, my dog and just kind of walking for an hour a day, something I've been doing probably for about the last year. You know, once you start doing something like it's just hard to you miss a day, you're like, what's wrong with me? Right? And it's like, Oh yeah, it's just dumb walk, but it's just good time to reflect. Think about your day, think about you have to do, and those types of things, I would say, from a well being standpoint. Then just spending time with my family as much as I can. One kid out of the house, they have another daughter about to grow. To graduate, another who's going to be a junior next year. So just trying to enjoy those last moments with them. Yeah, missed a lot the last eight years since I've been here, but at the same time, you know, it's, it's for them and that stuff. So I think just kind of like trying to break I don't like working when I'm at home, as I'm sure my boss will tell you, you know, I. Because I stay here late. So I just kind of like, when I get home, it's kind of like, you know, just try not to, try not to carry too much that, no, some nights you do it's, it's unavoidable, I think, just given the company and how we're growing and international and everything, but by and large, just trying to separate, have that line of demarcation. And when I walk in my house, I'm kind of like, so I love, I love that we came back to work. Because, I mean, I like coming here, I don't like working from home, yeah, like in, kind of like my sanctuary, with my spa and everything else, and I was gonna I had a state, or you were gonna say it other, you know, so just come
Chelsea Lowman 50:34
so funny. What are your favorite things to do with your family? Like, do you guys like to play games or activities you do together. Just, you just like to hang out. Well,
Todd Warner 50:43
my, you know, my, my senior, she doesn't like do anything with me, but like, yeah, play games. We like travel and go to the cabin. Yeah, it's, I'll do whatever they want to do right now, basically. But it's a lot of running my daughters around to whatever they have to go to. It's, it's, it's fun, but it's, yeah, just like I said, house full of women right now, so I pretty much do what I'm told when I get home, which is good, because I have to make enough decisions during the day. It's nice to kind of go home and be
Mary Newville 51:16
Thank you. Yeah, I feel like we have a lot of pet people at our Dick Wolf. So what kind of dog do you have? We need the details. She
Todd Warner 51:23
is a 30 pound bundle of love. Ozzie doodle. She's she's an Aussie. She's seven. Okay, Kia, she's old. She's old girl. And what's her name? Mildred. Mildred,
Mary Newville 51:41
that's amazing. Millie. I would call her Millie. Yeah, that's so cute. Well,
Todd Warner 51:45
she's in trouble, and she's not as she gets called Mildred, she just, oh, super smart. Dog loves to play. Just fun, good distraction.
Todd Warner 51:55
Yeah, yeah, okay,
Chelsea Lowman 51:57
well, I feel like we're nice and warmed up for our final rapid fire questions, which are similarly fun and more just about you. And here's my favorite life, your personal life, not your work life. Okay, so first thing that comes to your head as quickly as possible, best concert of your life,
Todd Warner 52:16
Billy Joel, Madison Square Garden.
Chelsea Lowman 52:19
Oh, at MSG, what year was
Todd Warner 52:21
it that was in 2000 I think 2001
Chelsea Lowman 52:29
maybe, wow, dang. That was a special concert. It was unreal. It was awesome. Dang, okay. I can't believe
Mary Newville 52:36
you even had a pause for a second.
Todd Warner 52:41
No, it's really, not, really not a close segment, to be honest with you, North Brooks at Target Center. That was a lot of fun, but it was no Billy Joel and medicine.
Chelsea Lowman 52:49
Yeah, yeah. Um, okay. Favorite word ubiquitous.
Mary Newville 52:55
Why you use
Todd Warner 52:57
it a lot? Yeah, not a lot. But I like to say it when it when it when it's appropriate. Okay,
Chelsea Lowman 53:03
do you like the meaning of it, or do you like the sound of it more? Like, what makes it your I like the
Todd Warner 53:08
sound of it, but I'd also like what it means. Yeah.
Chelsea Lowman 53:12
Okay, fun. Um, a place on your bucket list? Um,
Todd Warner 53:16
there's so many. I'd have to probably say Italy,
Chelsea Lowman 53:20
okay, a specific place,
Todd Warner 53:23
I don't know, just some villa, some place where I can see water and eat spaghetti and clams and drink red wine, probably something like being just like, like, Tuscany countryside, yeah,
Mary Newville 53:37
what was the second place you were gonna say you Were like, Italy, or I've
Todd Warner 53:41
always wanted to go, like, salmon fishing in Alaska. I haven't done that. That's my other one bucket list, two of my bucket list places fun a few buddies or my dad, and just, you know, they've got these nice salmon places. You can go stay in Lodge, and they take you out and catch a bunch of fish. And that sounds pretty fun. Hey,
Mary Newville 54:00
yeah,
Chelsea Lowman 54:01
not what I thought you were gonna say, what you think maybe you're gonna say somewhere in Asia,
Mary Newville 54:06
because I just reason, yeah, I feel like you
Chelsea Lowman 54:10
said you're like, you said Italy. So then I thought you're gonna be like or, and then it was gonna be like, Asia. No, I don't
Todd Warner 54:16
know. Is Fiji? Is Fiji considered Asia? I'd go, No, I don't think so.
Mary Newville 54:22
I think I would like the Polynesia, or Polynesia. Yeah, that's interesting.
Todd Warner 54:27
Let's go, yeah,
Chelsea Lowman 54:28
expecting salmon fishing in Alaska, but it does sound like a like, it could be fun. I mean, not for me, but I'm sure it would be fun for you.
Mary Newville 54:37
I mean, honestly, I think the way you said it. I thought you were going to tell us something like surprising. So I was thinking, like, yoga retreat, and tie it like
Todd Warner 54:50
the yoga retreat, huh?
Mary Newville 54:51
I don't know the way you said it made me think you were gonna, like, say something that we wouldn't expect.
Todd Warner 54:56
No, no, I like the outdoors, fishing. Yeah.
Mary Newville 55:00
Also, I'm googling if Fiji is part of Asia, because I want to let keep the records. I don't think it's not. It's located in Melanesia, which is part of Oceania in the South Pacific Ocean.
Todd Warner 55:10
That's in the top five too,
Chelsea Lowman 55:14
Fiji. Okay, what's something that people often get wrong about you? I don't know.
Todd Warner 55:19
Probably that I'm, I'm hard to work with a short tempered maybe, I don't know, because you're
Chelsea Lowman 55:25
flying all the time,
Todd Warner 55:28
probably because I'm sighing all the time. No, I just think early days I was probably a little more fiery. So I've built up a little bit of a reputation there. I think a lot of times we grow a lot of times, you know, a lot of context as far as things we've done and what happens with customers. And I think some people are a little don't want to come to me, because I think I'm gonna slow it down, which I don't know, I do sometimes, but you know, for the benefit or for the doing what's right for the customer, sometimes you kind of have to be that, that ombudsman, if you will, and kind of say, well, we gotta think about this. And you don't want to slow down the business, but you just want to make sure you're again sharing the right context of how things could lay out. So I think that's probably a It's not from an intent of not wanting to partner. It's just just, you know, fight for customers and making sure we're considering that as we're making decisions. I think is still something that we we people may think probably less than used to be, but probably something that I can sense. But people listening probably say, No, you're still, still kind of a jerk to work with Todd. But who knows?
Chelsea Lowman 56:33
I'm sure you're not okay. Last one, give us a snapshot of an ordinary moment in your life that has brought you joy. Think
Todd Warner 56:42
I already gave my answer to that, taking Mildred for a walk, yeah, I think that's just kind of my daily kind of fills my cup and kind of clears my mind, which is important to do otherwise, you know, the stress everything can weigh you down. So I think that's probably the, I think that, and just, you know, pride in what my kids are doing, right? I think, you know, my daughter graduating, going to college, my other daughters does really well in school and pretty active and in theater and band and that kind of stuff. And she loves it. So I think just kind of super happy is, is are pretty special to me. Yeah,
Chelsea Lowman 57:15
hey, love this has been so great time. Yes, you survived. You survived the podcast. It's been, how
Todd Warner 57:22
did I that went crazy fast, yeah, and
Mary Newville 57:26
so much fun, right? It wasn't
Todd Warner 57:29
as bad as I thought it was gonna be. Oh no, it was. It was a lot of fun, actually,
Chelsea Lowman 57:33
of course. Well, it was Go
Mary Newville 57:36
ahead. Oh, I just didn't say it was so fun to get to know you better. And I think this will be so nice for the greater pack to get a peak, more like, if you're not in customer success, to have greater visibility to it and you who leads it. So I think was awesome. And like I said, inspirational. I was not thinking, I feel like you say that, well, I don't work with you enough to know that maybe other people do think that you're inspirational. But I wouldn't have been like, yeah, Todd, he's so inspiring. But I was inspired.
Todd Warner 58:01
I'm really uncomfortable with how inspirational you think I am. Can't
Chelsea Lowman 58:06
get over that Mary has continued to be like I didn't think you were inspirational. Wow, I'm shocked, shocked. You're so inspirational. Todd, one
Todd Warner 58:20
of one of the things that people get wrong about me is they don't know that I'm inspirational. I was saying, and
Mary Newville 58:25
I'm not saying, You're not inspirational. I just wasn't thinking, like, Oprah, you know what I'm saying? Like,
Todd Warner 58:29
Oh man.
Mary Newville 58:33
Who is it? Like a Tony. I wasn't, you know, but then you come with all these nuggets. So okay, oh
Chelsea Lowman 58:38
my gosh. Cut the mics. We gotta end here before.
Todd Warner 58:43
Thank you for having me. I really appreciate
Chelsea Lowman 58:45
it. Okay. Thanks so much, Todd. Yeah, thank you. Bye. Wow, another great conversation. It was so fun getting to chat with Todd. I've actually never, ever really spoken to him on one on one before, to be honest. So it's really nice to get to chat with him
Mary Newville 59:02
totally. And I'm adding a swim spot to my bucket list for a host someday.
Chelsea Lowman 59:08
Well, June a fun month, the start of summer later this month, officially, June is also pride month. So our proud wolves have a ton of fun activations happening this month. So if you are with the pack, check out the pride 2025, Confluence page, and you can learn more about ways that you can get involved. We also have Juneteenth this month, which is a holiday for those of us in the US. But also check out beam to see what they have planned for that celebration.
Mary Newville 59:42
Board to a great start to this summer. We hope this signs you all well. We'll catch you in July and you want to join the pack. Articult com, backslash careers, hi. Hi everyone. You.
Transcribed by https://otter.ai