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CJ & the Duke take a deep dive into Flow concepts so you can create and mature the best workflows possible in your ServiceNow work. We discuss:
- Mindset: How process is unnatural, and that helps you focus on outcomes.
- Catalysts: How flows start (hint: it ain't just phone & catalot)
- Visibility, Governance, and Automation: The maturities and purposes of flow
- Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.
Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk