CJ & The Duke

CJ & the Duke take a deep dive into Flow concepts so you can create and mature the best workflows possible in your ServiceNow work. We discuss:
- Mindset: How process is unnatural, and that helps you focus on outcomes.
- Catalysts: How flows start (hint: it ain't just phone & catalot)
- Visibility, Governance, and Automation: The maturities and purposes of flow
- Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.

Show Notes

CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow.  We discuss:
- Mindset:  How process is unnatural, and that helps you focus on outcomes.
- Catalysts:  How flows start (hint: it ain't just phone & catalot)
- Visibility, Governance, and Automation: The maturities and purposes of flow
- Mapping your flows:  Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.

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Also mentioned in this episode:
- Episode 26 - Catalysts
- Episode 18 - UX Is Life & Death
- TyGr Consulting's CheckList Pro

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

What is CJ & The Duke?

Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk