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The Gearbox Podcast brings on industry professionals to explore the day-to-day operations of owning and operating a shop. From common frustrations to industry-wide shifts, this podcast covers it with fun and insightful conversations.
Jimmy Purdy [00:00:01]:
And back, back to the stage.
Lalo Castro [00:00:03]:
We have Lalo here. Hello?
Jimmy Purdy [00:00:06]:
Oh, he would answer the phone right now. What is so damn important?
Lalo Castro [00:00:10]:
It's yeah, the sweet tea.
Jimmy Purdy [00:00:14]:
Put it on so we can all listen.
Lalo Castro [00:00:15]:
Pure leaf.
Jimmy Purdy [00:00:16]:
Just a sweet tea. Oh, you're a sweet, huh? Okay. All right. Text me of anything you need because I'm going to be leaving soon. We need stuff. Yeah.
Lalo Castro [00:00:31]:
You'Re right in the middle of the pocket.
Jimmy Purdy [00:00:33]:
We're having enchiladas and sweet tea. It sounds like. I'm excited. You know where to reach me. Paso Auto Repair. 24/7 days a week. 14 days a week. Okay, I got to go. Bye.
Lalo Castro [00:00:50]:
Bye.
Jimmy Purdy [00:00:52]:
Well, that was nice. What is she getting you?
Lalo Castro [00:00:55]:
Probably just tea.
Jimmy Purdy [00:00:57]:
Sweet tea.
Lalo Castro [00:00:58]:
Sweet tea.
Jimmy Purdy [00:00:58]:
That's nice.
Lalo Castro [00:00:59]:
That's why I told her not to get that anymore for me because already sweet enough.
Jimmy Purdy [00:01:04]:
Do you hear that? That was all the nitro.
Lalo Castro [00:01:07]:
Dude, I'm scared.
Jimmy Purdy [00:01:08]:
It's a it's got nitroglycerin Pepsi.
Lalo Castro [00:01:13]:
I'm going to bouncing off the look at that.
Jimmy Purdy [00:01:15]:
Look at the color of it. Thick nitro Pepsi. It was a little misleading to me because I assumed it had nitroglycerin. I thought it was like an energy drink, but it's not. No, they use nitrogen for the like that fancy beer that you like to drink. It's like those IPAs, the IPAs that you like.
Lalo Castro [00:01:35]:
IPAs. It's just kind of a lie.
Jimmy Purdy [00:01:38]:
I shorted you a little bit.
Lalo Castro [00:01:39]:
I did.
Jimmy Purdy [00:01:40]:
Sorry about that. That's how good it is. It's non alcoholic.
Lalo Castro [00:01:47]:
So instead of using the regular CO2, they use nitrogen.
Jimmy Purdy [00:01:50]:
Yeah. I don't know. It's a thing that you craft. Beer drinking purpose. I don't know. We're going to find out. That's pretty good. Should get you jacked. Nice little sugar rush.
Lalo Castro [00:02:07]:
So none of that freeze like that Freezey stuff.
Jimmy Purdy [00:02:12]:
The fizzy stuff.
Lalo Castro [00:02:13]:
The.
Jimmy Purdy [00:02:16]:
Are you trying to say fizzy? I feel like you're trying to say honorable.
Lalo Castro [00:02:20]:
Honorable. What is it? Fizzy? Are you calling it fizzy?
Jimmy Purdy [00:02:26]:
Fizzy? Yeah, the fizzies. Yeah, it's like fizzy. Like carbonation. It's no carbonation. It's almost like it's flat.
Lalo Castro [00:02:33]:
It is flat. Seems like as soon as you opened it, everything went out.
Jimmy Purdy [00:02:38]:
It's flat, but it's not it's interesting. I don't think it works with Pepsi.
Lalo Castro [00:02:46]:
I don't think so either.
Jimmy Purdy [00:02:47]:
One to ten. I give it like a six. Yeah. Damn. We're like, damn. Well, so much for our Pepsi sponsorship. Sponsorship that we were going to get for natural.
Lalo Castro [00:03:00]:
Let's move on.
Jimmy Purdy [00:03:01]:
Moving on. Are you excited about ASTE I am?
Lalo Castro [00:03:05]:
I'm just excited to get on the.
Jimmy Purdy [00:03:07]:
Plane just to go just to go just go somewhere. Just go know what is the one thing going to training like that that you're expecting to get out of it? Because everybody's got something. I feel like when you start, you want the silver bullet, right?
Lalo Castro [00:03:24]:
Yeah.
Jimmy Purdy [00:03:24]:
And as you go on, you realize that there isn't a silver bullet, but a lot of golden nuggets that you get along the way but you don't get like someone's not going to tell you what to do because there isn't anything. Someone can tell you what to do. Right.
Lalo Castro [00:03:39]:
No, honestly, I don't know what to expect from this training. Honestly, I think it's the same thing I expect from every training. I go to learn something new, something that I could in every training, there's always going to be something that you could apply to yourself, to the business, to whatever. Right, yeah. I don't know, that's kind of what I like.
Jimmy Purdy [00:04:03]:
You're just excited about the unknown.
Lalo Castro [00:04:04]:
I think that's what I'm excited about.
Jimmy Purdy [00:04:06]:
Is you're like at the top of the mountain. You're like, what else could I possibly learn? Like, enlighten me, Zeus.
Lalo Castro [00:04:13]:
You're right. What can they give me a guy that has everything?
Jimmy Purdy [00:04:17]:
Yeah, right.
Lalo Castro [00:04:21]:
I don't just I'm just excited overall, period.
Jimmy Purdy [00:04:25]:
Yeah, too bad it's on the East Coast, but that's okay.
Lalo Castro [00:04:31]:
Never been to the East Coast, so it's the first for me.
Jimmy Purdy [00:04:34]:
West side, man, you know what saying.
Lalo Castro [00:04:39]:
It'S all about tupac at the west side.
Jimmy Purdy [00:04:43]:
They said it. It's California girls. I guess it'll be a new culture for us. It'll be good to experience the culture, to say the least.
Lalo Castro [00:04:52]:
It's good to open up. Can open up, change the venue, changed a little bit.
Jimmy Purdy [00:04:57]:
Don't expect any Mexican food, though.
Lalo Castro [00:04:59]:
I know that's what I'm kind of up against the fence about, but it.
Jimmy Purdy [00:05:05]:
Should be a good time either way. So I think like training when I first started doing training and looking on YouTube way before I could even afford a coach or doing any of that, you just look up free videos on YouTube or podcasts or whatever. You can find, and you're just constantly looking for this magic recipe of, like, what do I need to like, can you just tell me what to do? And I think maybe that's like the technician mindset kind of where you're just like looking for just the answer to what part do I replace? And then that fixes this vehicle, you know what I mean? I feel like that's really hard to wrap your head around that there's not and you just have to constantly there is no vehicle and there is no parts. No, there isn't, even though there is, but there isn't. And I'm just like barely grasping that right now.
Lalo Castro [00:05:52]:
Yeah, what could work for me may not work for you. So it's the same information for everybody and.
Jimmy Purdy [00:05:59]:
You got to take it with a grain of salt and you got to apply it in the way that works the best for you. And it's like, damn, I did not realize all the training seminars, I was like, why are you telling me this? And it's like, you're so narrow minded and straight line. Focus on how do I put that exact thing into my business? And it's like, that doesn't work. So then you're like, this guy's full of it because that would never work.
Lalo Castro [00:06:19]:
You know what? It's funny you say that, because I remember the last training we went together. Yeah, I remember those kind of exact words. You're coming out of your mouth. It's like, what could he train me? What could he teach me? What I don't know already? You know when it's like and I look at you, it's like, man, my boy's growing up already. Look at him, look at him.
Jimmy Purdy [00:06:38]:
I think it's just like learning. Just take that stuff and just apply it exactly like the way you need to. Instead of like, cut, like, I'm going to just cut that out and just paste it right over what I'm doing every day. Some stuff you can so it's a little misleading because you can you just can literally just apply that boom right into your tactics the next day. But a lot of this stuff you can't. And it's like, I've been really looking and seems like more personal growth than business. Growth, I think is important too.
Lalo Castro [00:07:12]:
I think.
Jimmy Purdy [00:07:12]:
So I'm a little scared this one, because I don't know if I'm going to have like, a personal break because everyone's talking about therapy and they have.
Lalo Castro [00:07:19]:
Like well, I think they're all comes together. Your personal growth will affect your business.
Jimmy Purdy [00:07:26]:
Absolutely.
Lalo Castro [00:07:27]:
So I think the more you grow personally in a personal level, the more your business will grow true. I wasn't like that before. I mean, open to changes or open to new things. And now I accept them with the open mind. I just curious to see how is this going to improve me as a person and improve the shop?
Jimmy Purdy [00:07:53]:
Right? It goes hand in hand, but I don't think you realize that. Not at first anyway. No, not you. Like, you you.
Lalo Castro [00:08:04]:
All you got to get that down to you all.
Jimmy Purdy [00:08:08]:
Is that a thing over there?
Lalo Castro [00:08:10]:
Just in case. Keep it. Just practice it.
Jimmy Purdy [00:08:13]:
Keep just keep practicing. It's come natural to you, though, looking in the mirror. You got to work on yourself. And I think that's what's going to be interesting, to see what happens. But I think going back to kind of trying to find that silver bullet, maybe. A lot of people are thinking about going to training. And it reminds me of a guy I met. Not a guy, I guess it was a kid at Apex. Was it last year? The year before. Him and his wife, they had a shop. I think it was in Florida. I can't remember what it's called. But he was ready to close up. He had bought this place. He had like a half a million dollars invested into it. Wasn't working. And he decided to go to Apex for some of the training seminars because he thought, oh, I'm going to do this, and I'll be able to go back and fix my business, and everything's going to be better again. And I think that was really eye opening for me because I thought of the same thing. Not that I was necessarily where he was as far as failing, but I wasn't obviously doing great. And so, yeah, I was going to training seminars to learn how to do better. And I was at the same thing, like, okay, so where do I invest my money in classes that's going to get the most bang for my buck? Who's going to teach me how to get out of this rut right now? And it was like once I heard him say that, oh, I'm just going to learn how to do this so I can go back and fix my business. It was like, that's the most ridiculous thing I've ever heard of. But it's like I'm there doing the exact same thing until you get that 30,000 foot view of like, you're going to take six classes and you're going to fix your business. What are you talking about? But I'm there doing the same thing.
Lalo Castro [00:10:01]:
That's why you're there.
Jimmy Purdy [00:10:03]:
Yeah, but you're not going to fix it. You're not going to do those classes and then all of a sudden just take that information and then go plug it in and be fixed.
Lalo Castro [00:10:10]:
Oh, no.
Jimmy Purdy [00:10:10]:
You know what I mean? And that's kind of the mindset I was having is like, one of these guys knows the secret and I just got to find which one is going to tell me what it is. You realize you just take a little bit at a time and keep incorporating it, folding it in.
Lalo Castro [00:10:25]:
All the guys there that are the presenters, I mean, they all know the secret and they're all telling us.
Jimmy Purdy [00:10:32]:
They just won't tell you.
Lalo Castro [00:10:34]:
They won't tell you. They all tell you the same information. But it's different way. Yeah, different way. I mean, just different. How are you going to apply it? And that's every training that I've gone to. Yeah, I come back all pumped up and say, all right, I'm going to try this, I'm going to try that. And sure enough, half the stuff that I tried probably didn't work, or I'm just disappointed because it didn't work. I don't see the results, but it's nonstop trying.
Jimmy Purdy [00:11:05]:
But let's go back. So you said you get pumped up when you get back. I think that is like 80% to 90% of the training seminars. You don't realize that is what you go there to take away because you're motivated enough to try these new things and find out what works and what doesn't. And I think that's more important than actually the information that someone gives you, hey, try this. And it's like, I'm not trying that. That doesn't work. But it's like they get you motivated enough and you're like, I'm going to try it and you realize it doesn't work. Well, that's good because that's one less thing that you can't add and can't do. Or maybe it did work. Maybe you changed a little bit to make it work. Whatever it is, but the motivation, I think, is really important.
Lalo Castro [00:11:47]:
You got to also look at it. All the fails count as something because you know what not to do.
Jimmy Purdy [00:11:54]:
Oh, yeah, absolutely.
Lalo Castro [00:11:56]:
Everything's a plus.
Jimmy Purdy [00:11:57]:
But then you try and it doesn't work. But then, I don't know, four years later, you're in a different position and it's like, maybe that would work now. And you forget about it. You forgot. You're like, hey, I don't need to do that. I've already tried that didn't work. But then you circle back 3456, whatever, years later, and then all of a sudden, wow, I totally forgot about that. But you've already tried it, so you know exactly how to implement it right away. You don't have to work through that stuff. It's like, I know all about it, I know how to implement. And you just plug it in and boom, it works now because you have more employees. Or you're just in a different situation.
Lalo Castro [00:12:30]:
Everything's different. Time goes by, everything changes.
Jimmy Purdy [00:12:34]:
Right.
Lalo Castro [00:12:35]:
Like, you're saying you have more employees, you got more overhead, different cars that are coming in. Coming in different cars.
Jimmy Purdy [00:12:43]:
Yeah. You change your own personal vision as far as what you want to be working on. And you don't realize, I couldn't go back. Even we did that training for napa with Vin waterhouse. It's like, I still have his thing I go through sometimes and it's like, oh, I totally forgot about that. And it's like, what can I use out of that all of a sudden? Or even just to circle back, you get all a whole new staff now. And it's like some of the things I was trying to get the other guys to do, they didn't want any part of it. And now this crew is willing to try these new tactics. It's like, oh, cool, this is going to work now.
Lalo Castro [00:13:16]:
That has a lot to do with it too. It's just all your guys.
Jimmy Purdy [00:13:20]:
Oh, that's everything.
Lalo Castro [00:13:21]:
If they're open minded about things, yeah, let's give it a try. That's cool. But some are just like they're set in their ways and they don't care.
Jimmy Purdy [00:13:30]:
Yeah, well, I think the big thing, the most important things is your staff. It's not like it was we've said it before, like you growing up.
Lalo Castro [00:13:45]:
Your crew. I've seen a big transformation, a big change compared how I guess you could say you were doing things back then to how you're doing things now. It's a big change. I mean, obviously you've done something different.
Jimmy Purdy [00:13:58]:
Yeah. And the main thing is it's basically a whole new crew. I guess in the past, if you look three years ago today, it's a completely new crew and yeah, take care of them and they take care of you and reward them. Yeah. We started doing the profit sharing and it's like, hey guys, this is the goal. I want to be at 100,000 a month. You guys go over that. Anything net over that we're going to split it all up. They all got a nice big how's that bonus?
Lalo Castro [00:14:37]:
How's that working for you?
Jimmy Purdy [00:14:39]:
Well, we did it in July. It went well for July, so we'll see how this month rounds out. But I don't mind it the money, it might have gone somewhere else. Maybe we could have used it to we're looking at the alignment lift and put an alignment machine and we need some new oil drums. We need equipment, we need stuff. But honestly, the most important thing is those guys put in the hours, they put in the work, they put in the time is like, that's the immediate investment that I want to put it back in. Maybe somebody doesn't agree with me, I don't care. The money was there. It was like three grand that I pulled out to give everybody a bonus, that's nothing. I mean, not that it's nothing. It's definitely worth there's a lot of improvements I could have done to the shop, but I think for them to get some cash in their pocket and it's summertime, we gave them a day of PTO. We gave them this bonus. It was like, you guys go and it's freaking summertime in Paso, like central Coast, California. Go, take your family on, enjoy, it cool.
Lalo Castro [00:15:42]:
But there's nothing. And in fact, that based on what they giving you. I mean, 3000 is nothing to share with them and give back, obviously. Look at what they produce for you. It's quite more than 3000. Yeah, for me, I always been a big fan of that. But the reason why I ask is because I have tried before the profit sharing, but it hasn't really worked out for me in the past. Just because not everybody agrees on the amount. Do you split it 50 50 amongst everybody?
Jimmy Purdy [00:16:17]:
Yeah, we just took the net share and we took a percentage of the net that was over our goal, so not the gross. We took whatever the net was and then we just divided equally amongst everybody because it was a team effort and we have productivity incentives for some of the guys and everyone's new. My senior guys is just over a year, so he's the veteran here. Everybody else is within three to six months, so to say. Like, I could definitely see that if you had a crew of guys that were like three years plus, I could see that kind of causing a little bit of a ripple because maybe someone's been a higher producer for two of those three years and someone else hasn't. And then you're going to equally share this distribution. Like this guy's been. But I feel like that situation where if you have someone that's fallen behind and this is like another conversation I remember listening to, can't remember where, but having an employee that's bringing the rest of the morale down, bringing the rest of the crew down, and the owner or the manager is not seeing that. And I think that's important to see that I haven't been there. I haven't anybody for more than three years, so I don't know what that's like. So I can't really weigh in and say, hey, pay attention to what your guys are doing because I'm not there. But you should know that if you have a guy that's really dragging back, that's a different conversation. You can manage that differently. Like, hey, here's $100 less because you haven't been keeping up.
Lalo Castro [00:17:56]:
And that's what I mean. That's the issue I was having before, was you got guy that kicked butt the whole month, shows on the productivity and everything, and then you got other guys that were just slacking. So his argument was, why am I going to share? Why is it 50 50 when I pretty much was the main contributor to all this and these guys weren't doing their part?
Jimmy Purdy [00:18:27]:
That's kind of fair, but I feel like that maybe that's your fault. Maybe it could be I don't know. Just to stick you real quick, throw that jab out there. No, just because if you have someone that they could be older, they could be younger, whatever. They don't move as fast, right? Maybe they're younger. They don't know enough to move that fast. But as the manager, should be putting that person in a role because I'm just talking about a team bonus right now. As a cruise, I felt like everybody played a role to get us there. Everyone showed up when they needed to show up. They got the jobs done that they were asked to get done. The jobs that needed to get sold got sold. Everybody came together to meet this goal. It doesn't matter that you pumped out 20 hours more than the other guy. He still did what we asked him to do as the owner. And if I'm asking this guy to do something and he's not keeping up, that's on me. Or if I've purposely said, you don't have to do as much, well, then he's either paid less. There's a role, right? So if you're not keeping up with the task at hand because you move a little slower, you don't know enough, well, then I need you to clean up. I need you to keep this stuff organized so these guys that the high producers can keep pumping, workout, I need you to porter the cars. And so that becomes that group effort where, yeah, he's putting in a lot more in quotes, work, right? Because he's pumping more hours out. But he wouldn't be able to do that if the shop wasn't clean and organized, and he had to stop and clean and organize it. And this guy doesn't matter what we did to him. He's never going to be a high producer. So, hey, why don't you clean up and make sure he's I don't know. That's a bad example. I don't want to use cleaning, but you get what I'm saying. You just put them in the position to make sure the rest of the shop is benefiting. And that's what I mean with the team bonus, obviously there's other stuff that you can do with productivity and stuff. But just to go off on a tangent, as far as the team and that was my thought that month, everybody was doing what they needed to do, what I asked them to do. And I hope that if I'm in your situation, someone will come up to me and say that, like, hey, I feel like this is a little unfair. He got the same bonus I did because A, B and C is like, okay, cool. I hope someone tells me that because in my eyes, I feel like I put everybody where they needed to be.
Lalo Castro [00:20:41]:
No, you got a good point there.
Jimmy Purdy [00:20:43]:
Maybe me.
Lalo Castro [00:20:44]:
I wasn't seeing it in that perspective. Because you're right, everybody's got their own role, whether it's the new guy that started and he's at the very bottom, but he has an important role just like everybody else. Even if he's the one that you know what your job is just to maintain everything clean, empty the oil buckets, put away filters like you're saying, make sure that everything's set up for the top text to keep on working.
Jimmy Purdy [00:21:19]:
And it doesn't need to be like that. But you get what I'm saying?
Lalo Castro [00:21:21]:
Yeah, I get what you're saying.
Jimmy Purdy [00:21:22]:
And so him to have that attitude, obviously he feels like you're not doing your job because you haven't delegated appropriately. He should be the point. Like, I got my bonus because I did my job and that's all he should be worried about. Why are you worried about what everybody else so that's the other side of it too. Why don't you pay attention to what you're doing instead of what I'm doing?
Lalo Castro [00:21:41]:
And that's always been my argument. I say just worry about what you got to do. Pay attention to what your job is.
Jimmy Purdy [00:21:46]:
And that's it, and then you get compensated for it.
Lalo Castro [00:21:49]:
The more you pay attention to everybody else, the more you're going to have an issue. You're going to start picking at everything that everybody's doing and then that's what creates a division. Oh, yeah, so we're no longer a team. Right, but that's always been my thought, too, is just exactly what you're saying. I never really saw it that way.
Jimmy Purdy [00:22:09]:
I guess you could say, well, like I said, I just hope someone would bring it to my attention because that's important feedback. And you can either take that and say he's just doing what he does, or it's like, hey, you know what? Maybe he's right. Maybe I do need to reallocate some of this funds. But at the end of the day, it's your call, right? And if he got his bonus, you've obviously led the team to get to that high sales goal, right? In order for him to get that bonus, so what's the problem? I made the choices. I made the decisions. I led this team to get to this point. Yes, we all did our part, and that's why you're getting this bonus. But if I did it like, you want me to do it, are we going to get to that bonus? You know what I'm saying? So if we're making there and that's because of my decisions, then that's final. But it's critical to get that feedback, too, because if that's going to demote him and make him feel like he's not doing getting compensated fairly, then it's a tough conversation.
Lalo Castro [00:23:17]:
It is. And I mentioned I was like, you know what? Regardless, I mean, you're getting compensated for what you do no matter what.
Jimmy Purdy [00:23:22]:
Right?
Lalo Castro [00:23:23]:
Because he's flag time. So he's like, he's my top producer. So it's like you're getting paid for your performance. This is just an added bonus for you, just for doing what you're already doing.
Jimmy Purdy [00:23:35]:
See, that was my point, too. It's a team bonus.
Lalo Castro [00:23:41]:
Why there shouldn't be an issue.
Jimmy Purdy [00:23:43]:
Right.
Lalo Castro [00:23:43]:
But obviously in their eyes, it's just like, no, it's not fair. But you're right. We got to work as a team. If we do crappy, then the whole team does crappy.
Jimmy Purdy [00:23:55]:
Yeah. And I think that circles back to what it says. It is not the same as when we were kind of brought up into it. And you can't, not that you ever should, but I always was grateful that I was always thinking I was going to get fired all the time.
Lalo Castro [00:24:14]:
Exactly.
Jimmy Purdy [00:24:14]:
I was just so scared all the time of being fired. Oh, man. And it's like I broke something. I got to tell. And I'm sure nobody wants to be that guy that's like breaking stuff or not doing the right thing, but I feel like there's a lot more out there that think that's an okay versus, like, I don't know what I was brought up or when you brought up in this. It's a little different mindset and, like, the fairness of a bonus. Like, bro, what? This is a bonus.
Lalo Castro [00:24:43]:
And that's what I got to get used to. Because, like you're saying, I was just grateful to have a job.
Jimmy Purdy [00:24:48]:
Yeah.
Lalo Castro [00:24:49]:
Be able to come in every day.
Jimmy Purdy [00:24:51]:
And get a paycheck you can cash on Friday.
Lalo Castro [00:24:52]:
Exactly.
Jimmy Purdy [00:24:53]:
Not wait two weeks to cash it.
Lalo Castro [00:24:55]:
Never complain. I was always happy and grateful and whatever they decided, even if it's a pattern in the back, I was like, you know what? Okay, cool. I'll take that. Right now it's all about me. Me.
Jimmy Purdy [00:25:12]:
And occasionally you. But occasionally when talk about me.
Lalo Castro [00:25:18]:
Exactly.
Jimmy Purdy [00:25:20]:
It's like the other way now. But it's like, not everyone not every bad, but this whole thing of this being kind of the norm, this is the new normal as far as pay rates, having bonuses, incentives. And I think it's how it should be. I mean, honestly, I have no idea why I stuck in it this long. It was obviously beyond just making money for me to stay in this industry as long as I have. You know what I mean? If I really put numbers and actually thought about it and maybe it was like the side work or I don't really know, but I just gave up.
Lalo Castro [00:25:58]:
I just like, you know what?
Jimmy Purdy [00:26:01]:
If you're looking at your salary at the time, you were capped out at like 60 or 70,000 a year. And it's like, lucky. Yeah, if you're lucky. And it should be more than that. Looking at where we've come from now and how much it takes to fix these vehicles nowadays, it's a six figure income job. I mean, it's well above what a plumber does. It's well above what most HVAC companies guys do. It is that more than electricians? I mean, it's all three of those trades wrapped into one. And our stuff has to go down the highway at 70 miles an hour, and we can't just replace it. If you've ever had HVAC done before, it's like they don't fix it. They just replace everything. So it's like taking every car that comes in. It's like, oh, you got to check engine light. We're going to put an engine in it. That would be easier, wouldn't it? And it's like, that's what they're doing. And granted, there's skilled technicians in the field when it comes to those trades as well, and they have a hard time.
Lalo Castro [00:26:55]:
You got a bad spark plug. You need an engine.
Jimmy Purdy [00:26:58]:
Engine simple. Right away, straight to jail.
Lalo Castro [00:27:04]:
Don't collect $200.
Jimmy Purdy [00:27:06]:
Yeah. And so I think it's deserving of the money. So I don't want to stray away from the fact of not compensating for that, but to have it be the way it is with having bonuses out there now and different stuff. It's like you have your productivity bonus for individual technicians and then your productivity and your sales quota for your service advisor, and then you have your overall team bonus. Whatever it takes. If the money's there, it's going out. And the problem, I think, is a lot of the time we're talking about going back to fixing shops and that stuff is like, raise your rate. And I think that's the one thing that always drove me away from ever becoming or getting into a group or getting into a coaching program. This was like, everyone's just going to tell you to raise your rate.
Lalo Castro [00:28:00]:
You know what? That's one of the things that so far has not kept me out of joining something like that because I was afraid of that, or afraid they're going to tell you what you don't want to hear in a sense.
Jimmy Purdy [00:28:19]:
Or it's like, I'm going to pay this money just for you to tell me to raise my rate. I already know that you're going to.
Lalo Castro [00:28:23]:
Come in, they're going to tell you how to run your shop, and you need to do this. You. Need to do that. And it's like, I don't want that. I want to be able to run it the way I want it. But if I continue running the way I run it, then is there going to be any changes?
Jimmy Purdy [00:28:37]:
Probably not.
Lalo Castro [00:28:38]:
Progress? Probably not.
Jimmy Purdy [00:28:40]:
You got to have someone hold you accountable.
Lalo Castro [00:28:41]:
Yeah, exactly.
Jimmy Purdy [00:28:44]:
But it is I mean, talk about silver bullets. I think if there's one takeaway when it comes to training is like, raise your rate. And it's so obvious but yet so polarizing at the same time. I'm not just going to raise my I'm going to lose all my customers. I don't feel like I'm not comfortable doing that because I don't think I'm worth anymore. How do I just raise my rate and not give any more service out? But then you realize you have to put the cart in front of the horse. You got to get that income coming in so you can take care of everybody and then you can offer more service. And honestly, the service that you start offering is just the guys being more comfortable or girls actually giving a better service because they're treated the way they should be treated. It's a crazy thing. And it's like all it does is just raise your rate.
Lalo Castro [00:29:35]:
That's all it takes.
Jimmy Purdy [00:29:37]:
That really was all it took.
Lalo Castro [00:29:38]:
They don't fix everything.
Jimmy Purdy [00:29:40]:
It really does, in a sense, but if you just say that and you just hear that, you just feel like you're just like I don't know. I don't know the word for it. But you know what I'm saying?
Lalo Castro [00:29:49]:
That's a conversation I have with most of some of these other shops that we know. It's like just bent out of all the problems they have and this and that. First thing I come up with is like, I tell them, charge more, man, we got to raise your rate. Oh, man, it's easier said than done. I was like, no, it's easy. Just do it.
Jimmy Purdy [00:30:11]:
It's pretty damn easy.
Lalo Castro [00:30:14]:
You'll notice a big difference, and you're going to notice you're not going to have a big decline on clientele. The ones that are going to leave are the ones you don't want anyway, so it'll clean house. So it's a win win. You just got to do it. You got to pull the Band Aid and do it. Unfortunately, a lot of these shops around here right now, I think between three shops, I think we're one of the highest ones.
Jimmy Purdy [00:30:41]:
Yeah, they're all under 100. Yeah. And it's like we're in California. Yeah. They're under 100 an hour and they're booked out three weeks. And I get at least two a week from one of these other shops.
Lalo Castro [00:31:01]:
I'm one of them. I wasn't talking about oh, you weren't.
Jimmy Purdy [00:31:06]:
All, sorry, but I'll take what you can give me anyway. Sure, I'll take your headaches, no big deal.
Lalo Castro [00:31:12]:
No, it's not headaches. I'll take all your feed a Dog a Bone, go visit my buddy Jimmy. He'll take care of he's an awesome guy.
Jimmy Purdy [00:31:22]:
Here we go.
Lalo Castro [00:31:23]:
Very awesome guy to talk to.
Jimmy Purdy [00:31:25]:
I got to put my boots on. Hang on a second. Shit's getting deep in here right now. I'll tell you that. Right? Yeah. And it's amazing how it really is. That's all it takes. But talking about raising your rates, what's a good sales tactic that you like to use? I thought about this earlier today, and we were talking a little bit about it in the office, about how to, like I don't know, when you talk about sales, I feel like that's another kind of I don't know what you call it. It just sounds sleazy. It's another awkward conversation to have when you're talking about sales, because it feels like you're selling somebody. Like, you're a used car, and you are, in a sense, but you're advising them, and then you're attaching a number behind that. And so I really like that idea of, like, you're advising what's wrong with the vehicle, and you divorce that from the cost.
Lalo Castro [00:32:22]:
Yeah. Honestly, every customer that comes in for me I'm not saying that it comes easy to me, but every customer that comes in, I just see them as a friend. It's just like I'm talking to just a regular friend and tell them, hey, man, this is what you need. And the cost. Once they see you as a friend, not as an enemy or a salesman, it just becomes easy.
Jimmy Purdy [00:32:49]:
Yeah, but that's like salesman. Well, one right there. Is it? Yeah, a little bit. Yeah, I think so.
Lalo Castro [00:32:54]:
No wonder. I mean, it's this weekend. That guy was good because I just got sold on a $4,500 couch.
Jimmy Purdy [00:33:03]:
Yeah, he sold your ass, that's for damn sure.
Lalo Castro [00:33:05]:
Damn.
Jimmy Purdy [00:33:06]:
Yeah. He said you guys are going to hang out, I guess. Yeah, he said he did say that he probably had kids, right? Yeah. And it's like, do you hang out.
Lalo Castro [00:33:15]:
At the backyard quite a bit? I was like, yeah, I'll see you there next.
Jimmy Purdy [00:33:18]:
Oh, I'm sure you'll see.
Lalo Castro [00:33:20]:
Okay.
Jimmy Purdy [00:33:20]:
He has, but no idea where that place is, so it's going to be cash or check.
Lalo Castro [00:33:25]:
Here's the card.
Jimmy Purdy [00:33:28]:
Probably going to buy a round of beers, too, right? He's like, I'll definitely be there, man. No problem.
Lalo Castro [00:33:32]:
Yeah, I guess not. Being on the other side of the counter. Yeah, it does feel taken advantage of a little bit.
Jimmy Purdy [00:33:42]:
Well, if he's there if he ends up being there for karaoke on Wednesday, then we'll see.
Lalo Castro [00:33:47]:
Maybe he'll see how well he sings, too.
Jimmy Purdy [00:33:51]:
Better be good.
Lalo Castro [00:33:52]:
It better be good because no, I.
Jimmy Purdy [00:33:55]:
Meant, like, talking through kind of the estimate. And another thing I really liked was, like, having a service advisor and an estimator that was another thought that I really agreed with, is really taking the counter sales and dividing it. And what I mean by that is, like, having someone who's a people person who's a salesperson. That's a plus, right? That's a plus. But I mean, having that person up front to just interact with the client. Hey, look, thanks for coming in. How's your kids? How's the car? It's not good because you're here. That's okay. We'll take care of it. Okay. Boom. Gone. Makes the phone call, whatever. Email, text. Hey, we found this list of things in addition to what you came in for. I just want you to be aware of it. I'm advising you, these are the things we should take care of now. These are the things we should put you on schedule for. Let me know what you think. And that's it. And then you have an estimator come up behind with the prices, and they say, hey, you know what? You're right. I'd really like to take care of of stuff. And then the estimator comes in and says, okay, well, these are your prices for these items. And in a sense, it's kind of like a good cop, bad cop, but just really dividing that up a little bit so that the advisor is not giving you a number or a price, you know what I'm saying? And it is a tactic, but I just feel like that changes the dynamic a little bit where it's like the advisor is just there just to advise, look, this is the stuff that the technicians are wanting to do. This is what you came in for. And here's the other stuff. And we already divide that up. I don't know if you do that, but we divide it up and we give them the priority stuff. And if it comes in with a check engine light, but the wheel bearings about ready to or the ball joints are ready to break apart, like, this is priority. But then also, hey, we saw the pinion seals seeping a little bit, and your transmission fluid is dirty. We should service that. Don't need to do today, but let's put you on the schedule for two weeks, right, and just divide it up.
Lalo Castro [00:36:01]:
We definitely do that. I try not to overload pretty much straight out, just honest with the customers. We tell them everything it needs. But your priority is this. Everything else could wait next time a month or whenever you're ready to do the rest of the stuff. But this stuff is priority. This needs to get done now. And then just have everything all set up, rest time is ready. So individually, no one know what we do is just, okay, this for today. This whenever you can. This could wait until then. This wait until then. And they have everything all set.
Jimmy Purdy [00:36:45]:
Yeah, I mean, the tactic of just, like, kicking the can a little bit.
Lalo Castro [00:36:49]:
But you're saying you have an estimator and a service.
Jimmy Purdy [00:36:53]:
No, that's like the idea of, like I really like the thought of that.
Lalo Castro [00:37:01]:
Wow. Is that how you roll, man, that's like having an end.
Jimmy Purdy [00:37:07]:
I'm not busy enough for that. We're good right now, where we're at, but always just, like, looking ahead. It's not even a conversation I would have had with myself a year ago.
Lalo Castro [00:37:17]:
That's an interesting point. When a customer comes in, well, how.
Jimmy Purdy [00:37:26]:
Many phone calls do you miss because you're too busy writing up a text?
Lalo Castro [00:37:28]:
I get a lot of missed phone.
Jimmy Purdy [00:37:30]:
Calls, whether or not you capitalize on that or not, just to have a service advisor just, hey, how can I help you today? Like, hey, how can I help you today? And it's like, oh, cool. And it's like, just getting rid of that price, because what's the biggest thing when it comes to selling it's the price. And you know, it's got to come out of your mouth, and every time you do I mean, for me, it's the same thing. I know what's wrong with it. I know what it needs. And I'm just, like, tiptoeing around the number until it's like, you got to freaking finally just land on it, and then you got to do the number. Then you got to do the pause, and you got to do the wait and be silenced. And then the whole dynamic changes, and no longer you're the buddy.
Lalo Castro [00:38:13]:
And it's like, well, that's why I tell people. I was like, yeah, I'm sorry, but I guess I'm the bearer of bad news, right? This is what's wrong with your car, and then this is how much it is, and they're just blown away. And I was like that much. I was like, yeah, you're right. No longer. I mean, if you got a good relationship with that person, there's a possibility that you no longer have that relationship.
Jimmy Purdy [00:38:36]:
It's not that dramatic. It changes the dynamic a little bit. But just think about if you had to make those calls without giving a price every time. Now think about you having a job as a service advisor, and you're not the owner. You're just a service advisor. You got someone say you're working for you. It's easy for you or I or most other service advisors to do that. Pick up the phone, make the phone call. This is what you need. This is how much it's going to be. Because you get used to it. You just kind of get numb to it a little bit, but it's still in the back of your head. And every time you make the call, especially if it's a 35 or $4,500 maintenance item, have you not touched this car in ten years? Oh, my God. And then the technician comes back like, oh, hey, by the way, this is also bad too. You're like, oh, my. And it's not that you have to tell them that there's more stuff that they need to fix it's, that you have to add more money to the repair order, right? And so you wait on that. It's like, you avoid making that phone call. I don't know. And then you're staring at the estimate, and you're like, changing it, and it's like you spend so much time giving them this number to make sure it's as low as possible to still make money on.
Lalo Castro [00:39:46]:
You know what, I could lower down the labor rate, or I could take some time off.
Jimmy Purdy [00:39:52]:
Yeah. But then you wait there for a little bit, and you're like, oh, my God, I can't do that. I'm not going to make any money. It's already as low as I can make it. So then you bring it back and was like, you just spent ten freaking minutes adding $300 to this estimate.
Lalo Castro [00:40:04]:
But I think it's worse when you do have a connection with this customer, but if it's somebody like that new customer or somebody you don't know, it becomes easy. You have no attachment to that person. Well, for me, it is.
Jimmy Purdy [00:40:20]:
I get that.
Lalo Castro [00:40:20]:
For me, it's like, you know what? Okay, this is how much it is.
Jimmy Purdy [00:40:23]:
I get it.
Lalo Castro [00:40:23]:
I'm sorry, it's too much. Sorry, that's the best I could do. But when it's somebody that you know and you have a good connection with.
Jimmy Purdy [00:40:29]:
And it's like, hey, well, the third time they come in, you know them well, so it's like every one of them is going to convert hopefully two.
Lalo Castro [00:40:35]:
Or three times a year. We get a lot of towins.
Jimmy Purdy [00:40:38]:
Yeah.
Lalo Castro [00:40:39]:
So not that to say that we're taking advantage of towins, but I mean, it is what it is. It needs an alternator per se, and it's $800. It is what it is.
Jimmy Purdy [00:40:56]:
Well, it should be like that no matter what.
Lalo Castro [00:40:57]:
It should be like, no matter what.
Jimmy Purdy [00:40:58]:
But I get what you're saying, but.
Lalo Castro [00:40:59]:
If it's somebody, you know, a customer, that's a repeated customer, and I was like, all right, it's $800, I'll do it for 600.
Jimmy Purdy [00:41:07]:
Yeah, you get a little loyalty reward.
Lalo Castro [00:41:09]:
But, I mean, that's just taken away from you.
Jimmy Purdy [00:41:11]:
Yeah, absolutely.
Lalo Castro [00:41:12]:
It shouldn't be that way.
Jimmy Purdy [00:41:13]:
But what I was getting is, like, having that divorce. So it's like your advisor is like, hey, this is what it's going to need. Well, how much is that going to be? I don't know. Or not that you don't know. Of course you come up with something better than that, but you just say, hey, this is what it needs. I just want to let you know it's taken care of. We're on it, we have answers. I wanted to give you the answers as soon as possible, and we'll have a price to you here within the hour. And then you email or text that price, and you have an estimator do it someone that's completely biased to the whole situation, and then they can call back and talk to the advisor. Oh, my God, this is going to be $800. Well, that is what the cost is. But I want to let you know it's in the best capable hands there is. It's going to be three year warranty and just focus on selling instead of having that in the back of your head, like, oh, I got to give them this $800 estimate for this alternator for yourself. It's like, I couldn't spend $800 on this car. And you always empathize, and I think that's the big problem, too. For me, it was being in a transmission shop, especially starting it's like, I don't have $6,000 to put in my truck for a transmission, so every time I sold one of those, it was like I was going way out of my own comfort zone. It's like, there's no way I don't have six grand in my bank account right now to put a transmission like, holy moly, how am I going to.
Lalo Castro [00:42:26]:
Sell this right now if I can afford it? They can afford it, right? Right.
Jimmy Purdy [00:42:30]:
Of course you empathize with them. You just have empathy, and it's like, I couldn't afford that. How are they going to be able to afford it? But you do a few, and yeah, you get used to it. You get callous to it, and you just move on. It's like, this is what it costs. Especially when you realize you only make $500 off of that job.
Lalo Castro [00:42:44]:
Yeah, that's a pretty interesting concept, though. I mean, having that set up, that would be a good idea just because you're right. I mean, you could have somebody service advisor just taking in calls, taking appointments, taking in whatever estimates needs to be estimated, and then passing that on to the estimator, having the estimator call the customer once the estimate is ready to go.
Jimmy Purdy [00:43:08]:
I think it's something other industries use, as well.
Lalo Castro [00:43:11]:
Wasn't that, like, similar? Like what doctors do?
Jimmy Purdy [00:43:13]:
Doctors do it. Plumbers do it. The dentist does it. The doctor doesn't come in and tell you how much it's going to be. You here, no numbers.
Lalo Castro [00:43:21]:
Doctors come in and tell you, this is what's wrong, and this is unfortunately, it's what we got to do.
Jimmy Purdy [00:43:25]:
You got to get a dentist, get a root canal. He's like, yes, you can need a root canal. Like, how much are going to be, doc? I don't know. You got to go sign that yellow.
Lalo Castro [00:43:32]:
Paper up there and sign the yellow paper.
Jimmy Purdy [00:43:35]:
Yeah, you got to talk to the little sweetie behind the desk. And then she's like, One $200, and you're like, well, I wasn't going to, but you seem nice. The guy with the drill back there, he's not real nice. I don't want to give him any money, but I'll give you the money.
Lalo Castro [00:43:50]:
He looks mean, especially with the beard.
Jimmy Purdy [00:43:52]:
He is mean. Drilling away into my freaking guy with the beard.
Lalo Castro [00:43:56]:
I don't know.
Jimmy Purdy [00:43:57]:
I got to pay for this when I'm done, too. This sucks. The dentist in the automotive field, I feel like it's a lot of connections. It's a lot of similarities. Nobody wants to be there, but you got to be there, especially if you want to eat. You want to eat, you got to have your car. You want to have your teeth.
Lalo Castro [00:44:22]:
You want to go to work, you got to have your car. You want to get something to eat, you got to have your car.
Jimmy Purdy [00:44:26]:
You want to eat, you got to.
Lalo Castro [00:44:27]:
Have your teeth and your car.
Jimmy Purdy [00:44:29]:
Yeah, so the similarities are definitely there's a lot going on there between the two, and it's one of the same things they do as far as dividing that kind of stuff up. You get everything you need to get your X rays and all that, and then it's like they bundle it here's everything you need. And then it's like, boom, you get hit with the price. Obviously, I'm not in the situation or the position to be able to do that, but as you grow and just have something in the works that could possibly work and obviously you got to talk about it, try to get different ideas. And that's like part of the training and seminars we start talking about is, like, going there and hearing what other people are doing. Yeah.
Lalo Castro [00:45:04]:
Because everybody's got their own ideas and may come back with something. Hey, that sounds like a pretty good that's just like what we're talking about right now. That does sound like a good idea to me. Having somebody like having my wife, now that she's there most days, I mean, having her just do the taking calls in and have my service writer do the estimates. Yeah, I mean, kind of a starting point.
Jimmy Purdy [00:45:36]:
Yeah. I guess if you're slow enough for that, I don't know.
Lalo Castro [00:45:42]:
Even if you're slow or busy.
Jimmy Purdy [00:45:46]:
You could have them both just writing up repair orders.
Lalo Castro [00:45:49]:
You know what? It is weird, because not thinking of it, I think I have been doing that. I haven't even noticed because usually when my wife's there, she does answer most of the phone calls, takes appointments in and whatnot, and then relates that information over to Eric, and then he's the one that starts writing up the estimates and all that, and then he makes a call. So thing that's been going on, I just didn't even notice.
Jimmy Purdy [00:46:14]:
Yeah, a hybrid way. I mean, you don't I mean, obviously what I said isn't like, what needs to happen, but just articulating that into some sort of a role where it's kind of divorced a little bit because I'm sure there's service advisors or owners out there that get that client in. You know, that one client. And then all of a sudden that estimates, like, nine grand. And you're like, hey, can you call this guy for me?
Lalo Castro [00:46:41]:
No. Or I get the calls like, Let me talk to Lalo.
Jimmy Purdy [00:46:45]:
Yeah.
Lalo Castro [00:46:46]:
I was like, what's wrong? Well, I gave him this estimate. I don't think he liked it. You want to talk to me? Yeah.
Jimmy Purdy [00:46:55]:
Do you discount that? Sometimes you do? Sometimes it just makes them want to talk to you again.
Lalo Castro [00:47:02]:
That's what gets me right there sometimes. That's why I say, no, just tell them I'm busy or I'm not here. Just handle it.
Jimmy Purdy [00:47:12]:
Why don't you just take the phone call and be like, if that's what the price is, that's what the price is. I can't help you with that. I'm sorry.
Lalo Castro [00:47:18]:
I'm the bad guy.
Jimmy Purdy [00:47:20]:
You're the bad guy. Anyway, you just said you're the bear of bad news, so just put your bear put your bear costume on and say, I'm the bear that brings the bad news.
Lalo Castro [00:47:31]:
I don't want the title no more. I'm tired of carrying that title. That's going to be a lifer right there.
Jimmy Purdy [00:47:39]:
I mean, I think you just need to change your thought process.
Lalo Castro [00:47:43]:
I do, and I think you're giving.
Jimmy Purdy [00:47:45]:
Them good news because they get their vehicle back, and all they got to do is give you money.
Lalo Castro [00:47:49]:
I think the next one that calls, let me say, you know what it is, what he said it is.
Jimmy Purdy [00:47:56]:
I started doing that, and then I would look at the price. I was like, Whoa, that's a lot less than I would have put on there.
Lalo Castro [00:48:06]:
In some cases.
Jimmy Purdy [00:48:07]:
That is how much did she tell you? That's what I do. When it was just leanne up front and she would, hey, can you talk to them? Because they're having a hard time, and I'd look at it and I'd call them and hold on, let me see what price? Whoa, she gave you $450? Yeah, that's what she said. That's a good deal. I would have been 520 at least or whatever. That's just, like, how I would do it.
Lalo Castro [00:48:33]:
Just that's a good tactic.
Jimmy Purdy [00:48:35]:
Yeah. Good thing you talked to her, because it would have been more for me.
Lalo Castro [00:48:39]:
So you got the nice one.
Jimmy Purdy [00:48:40]:
Yeah. Now everyone wants to talk to Leanne now. That's a good call. I'll answer the phone. Can I talk to Leanne like you sure can right away.
Lalo Castro [00:48:51]:
Good. Yeah, that's good.
Jimmy Purdy [00:48:53]:
I mean, it worked. It's just like just the know, just changing the mindset a little bit of not being bad news. It's like, this is good news. What's good news? Well, you get your vehicle back, and all it takes is a little bit of money or a lot of bit of money. I don't know. However you want to look at it. And then it's like, oh, man, $4,000? Yeah, but that's only a couple of month. If you want to divide it over the next two years.
Lalo Castro [00:49:19]:
It's not even a car payment.
Jimmy Purdy [00:49:21]:
Yeah, obviously there's the sales tactics once they get the number and moving forward from there. So I don't know. I don't know if that would necessarily work because of that, because you're trying to divide turn it into two different jobs. I don't know, because then the service advisor obviously has to talk the client down once they get the number, so they're dealing with the price anyway. I don't know. I don't know, obviously what that end game would look like. It's just like that thought of like it's two different jobs. The bottom line is writing service is two different jobs. It's an advising service and it's a writing service. That's why it's like everyone says, it's a service writer or you're a service advisor. No one can get the damn word right or call them the right thing. It's like because it's two freaking separate jobs, you had to advise them on what's wrong with it. Then you have to write how much the estimate is going to be. It's two separate jobs. I feel bad for the counterpart.
Lalo Castro [00:50:18]:
It is a lot because I've done it and it's very time consuming to write up and have call the customer and try to take care of your guys as far as ordering their parts and stuff like that.
Jimmy Purdy [00:50:33]:
And then a walk in comes in.
Lalo Castro [00:50:34]:
Walk in.
Jimmy Purdy [00:50:35]:
And then the phone calls are in again. And then someone wants to call and ask about why is it so much? And hey, I can get the part there. And then you're like four or five tickets behind and now the guys are standing there waiting for the next repair order. Then before you know it, you're just shouting across the shop, just pull out in and do an oil change. Do oil change. Pull out. Oh, we need to check the brakes, too. And it's like just turns into a freaking madhouse.
Lalo Castro [00:50:56]:
That's usually how it is over there.
Jimmy Purdy [00:50:59]:
I don't know how you do it like that, man. I got rid of that a long time ago. Not a chance. Nobody moves till you get a work order. And we start from there.
Lalo Castro [00:51:06]:
You know what? And that's one of the things I started and implement again. It's kind of a roller coaster. We start doing good with the job tickets I've seen, and I've noticed that that works great. You have to have it because sometimes when you're just telling them, okay, that's an oil change and rotate and balance. Okay, they do that and then it's like, oh, shoot, I forgot that they also mentioned that they wanted to get.
Jimmy Purdy [00:51:35]:
The oh, I'd kill you.
Lalo Castro [00:51:37]:
Whatever.
Jimmy Purdy [00:51:38]:
Oh my God.
Lalo Castro [00:51:39]:
I know.
Jimmy Purdy [00:51:39]:
That is like as a technician, that was my freaking pet peeve.
Lalo Castro [00:51:43]:
I know.
Jimmy Purdy [00:51:43]:
Oh my God.
Lalo Castro [00:51:44]:
So now it's just like everything's got to be written on the work order and then on the job ticket. That way there's no ifs or buts, right?
Jimmy Purdy [00:51:52]:
All the information, too.
Lalo Castro [00:51:53]:
All the information, everything there.
Jimmy Purdy [00:51:55]:
And that's what we have to make sure whatever the client tells you is written down on that work order for the technicians. They should not be coming into the office asking one question about that vehicle. Everything should be clearly written. And the same thing for the technicians. When they're done assessing the vehicle, repairing it, there should be no questions from the service advisor to the technician about how that job went or how it was handled. Now there's always going to be something that comes in, but limiting that is what's important. If there's two conversations a week about cars, fantastic. As far as back and forth, I just want to clarify this. Okay, cool, perfect. I just want to let you know, while I was fixing this and this happened, no problem. But when it's like all day long of that back and forth, oh, hey, did you also check? Oh, no, I didn't. We'll pull it back in and check it and then they do it and then the client comes to pick up and the tech walks in. Oh hey, by the way, I wanted to let you know while the client's there, they're picking up the car, I broke the handles. Like, dude, that that is the problem. And that's what I'm trying to eliminate. I'm not trying to eliminate conversations of them, like being human beings and talking back and forth, but it's like you just set that standard of like, everything is nonverbal, everything's written down. And then that way when there's a conversation, it's addressed very efficiently and quickly, but it's to the point, this is what I need and it's done before anything's turned in. Because having the client there and you running out to tighten something on a car when they're picked like, no, that's not going to happen. And then the other side of it, too is like when the technician is pulling the car out and, oh, hey, I also needed you to check like, no, we're not doing that either. Once they're done with it, they're done with it. Unless there's a whole new job to get with hours for them to get clocked on because it takes twelve minutes to get the keys, get the text sheet, get the car, pull it in, you do your job and then you cut to the end of it, pull the car out, wipe your hands off, bring in the text sheet, go in the office and hang the keys back up. That's twelve minutes right there. It's like you can't just have them pulling cars in and out because you forget to tell them something.
Lalo Castro [00:54:04]:
That's one of the biggest loss of times was there because we've had that shares of Miscommunications. Yeah, we all start frustrating and whatnot just because, you know what, the car left and I forgot to check this or check that, and I was like, Are you kidding me?
Jimmy Purdy [00:54:26]:
Yeah. What, do you want me to call him right now?
Lalo Castro [00:54:28]:
Yeah, how's that going to look?
Jimmy Purdy [00:54:32]:
I still get that. Like the plastic engine covers, that's one.
Lalo Castro [00:54:36]:
Of my biggest pet peeves if I.
Jimmy Purdy [00:54:40]:
Got upset about that. It is what it is. Oh, well, because that happens so rarely. But it was a pet peeve of mine as well, because the old shot, we had a stack of them.
Lalo Castro [00:54:55]:
Yeah, we have a collection going. I was like, what are all these covers? From. I say, how hard is it to take the COVID off? Just put it aside so you can see it before you close the hood. That way you remember to put it back on.
Jimmy Purdy [00:55:08]:
Put it against the tire? Yeah, against the driver's side tire.
Lalo Castro [00:55:11]:
Move out of the way. It was in my way. Before you move the car, you can remember, right? Put it inside on the floor, in the driver's seat. Just something that's going to remind you to put it back on. And there's some customers that to my surprise, there's customers that actually I think they inspect your work because they have popped the hood and it's like, there's something missing here. Oh, my cover is missing. And they come, hey, by any chance?
Jimmy Purdy [00:55:39]:
Hey, it's their cover. They paid for it.
Lalo Castro [00:55:40]:
I know. It's like, let me check. And I look around and sure enough, there's a Nissan cover here. It's like, yeah, I apologize. You know, like, I forgot to put it on.
Jimmy Purdy [00:55:51]:
Yeah, obviously.
Lalo Castro [00:55:52]:
What else do you mean? And I got to be the one to put the face. I usually tell the guy, you know what? You took it off. You go talk to the customer and you say you apologize.
Jimmy Purdy [00:56:03]:
That's fair. I think that's fair.
Lalo Castro [00:56:06]:
Hopefully that remind them not to do it again. But that doesn't work.
Jimmy Purdy [00:56:09]:
No. All the skid plates, luckily, it's like one this year.
Lalo Castro [00:56:21]:
Then the skid plates. I mean, that's also one of the other things, too. But the only time they notice is when they end up taking it somewhere else to do a service or something.
Jimmy Purdy [00:56:34]:
If someone calls you out, yeah, they.
Lalo Castro [00:56:35]:
Bring it up, hey, should let you know you're missing the COVID What?
Jimmy Purdy [00:56:41]:
All they heard is the shop you're at before forgot to put something back on your car. It wasn't like a plastic cover or something. It's just like totally not important. It was like, no, they forgot to put stuff on your car.
Lalo Castro [00:56:52]:
It just seems like they forgot to put oil in your car.
Jimmy Purdy [00:56:54]:
Yeah, it might as well been yeah.
Lalo Castro [00:56:55]:
It just slapped in the face.
Jimmy Purdy [00:56:57]:
But that's what I mean. Like having those operations and those systems in place to make sure all that stuff's checked all the time and double checking triple checks without it, you just constantly deal with that. Before you know it, you got a stack of those things going to the freaking ceiling in the corner of the shops. Like, you can't throw them away. You got to keep them.
Lalo Castro [00:57:15]:
You never come back.
Jimmy Purdy [00:57:16]:
Hopefully they come back and you put back the next service they come in.
Lalo Castro [00:57:19]:
Yeah, that's exactly right.
Jimmy Purdy [00:57:21]:
But having those procedures and having the text sheets and having all that stuff written down all the time, I just couldn't do without it. We still have issues with protocols. The way we do it is so different than probably not everybody in the nation, but at least in this area because everyone comments about it, like, you guys just do it so different. It's hard for me to so we've come to the conclusions like, it's okay, we get it. We do things a little different. We're a little peculiar about it, but you'll get it. And we just constant reminders, hey, make sure you write it down. And some days it gets a little hectic and gets a little blurry. And instead of writing something down, they'll come in and like, hey, I just want to let you know we need this. Both lines are tied up. I got someone in my office. Everyone's there. And now the tech is kind of looking around to try to, hey, I need to talk to somebody. And then you can see it click, like, oh yeah, I need to write it down and hand it in there, you know, and it is easier for the most part if I'm just sitting here and, uh, on Facebook or whatever. Sometimes I just sit here and I just do nothing.
Lalo Castro [00:58:28]:
All right, because I usually look and say, let me see what Jim is doing. Oh, look at that. He's on Facebook.
Jimmy Purdy [00:58:34]:
I want to talk about the marketplace in a second. If I'm just sitting here and I'm going through whatever and it's like, hey, what do you need? Or I'll walk around like, hey, anything you need. And I'll help when I can. But it's like the whole point of the procedure is so when there's like three people in the office, all the lines are tied up. I don't need you just standing there waiting for someone to be free. Well, you know what the procedure is. So just fall back to that and then we'll get to it when we're caught up. And it's not to demean anybody. Say you're below anybody. But it's like, that's just the procedure. Just like if they're in the middle of a job and we have a walk in come in on the hook and we need someone to look at it to see if they need to get a rental car or if it's just the radiator hose needs to be replaced. So you need someone to look at it right now to advise that situation. If they're all busy, I'm not going to go break protocol and be like, hey, you're in the middle of this job, go do this. But sometimes you have to. And so knowing what job they're on and what they're in the middle of knows which tech you can pull to go do that. It goes both ways.
Lalo Castro [00:59:43]:
You're right about that. And I think I'm starting to become more and more of a big believer of SOPs because that's been one of the toughest things for me to accomplish.
Jimmy Purdy [00:59:53]:
Well, it's hard with all comes back to the people if they're willing to do it. And I'm blessed and grateful to have guys that are on the same page I am. And then the more they see it working, the more they start believing it and like, wow, you're right. And not to say I'm right, because it sounds good for them to say I'm right, but that they agree with the situation. They agree that this is the way we become better, is getting better at these procedures, and it's like, this is how we keep growing and how I can just focus on fixing a car and getting better at that and not having to be like, deal with any I don't have to deal with anything else. You don't need to order parts. You don't need to talk to no, all you need to do is grab the text sheet, grab the car and do your thing. You don't need to worry about anything else. Like, someone comes walking in, you put them in the office. That's it.
Lalo Castro [01:00:41]:
That's cool, because a few times that I've been in an airport, that's one of the things I've been just waiting for your flight, and I pay attention to everything that goes on there. It's amazing.
Jimmy Purdy [01:00:52]:
You say the airport? Yeah, the airport.
Lalo Castro [01:00:55]:
Airport, okay. Just sitting there, your phone battery is running low, you have nothing to do, so you just sit and just watch how everything's operating.
Jimmy Purdy [01:01:06]:
You do that? Yeah. You go to airports and, you know.
Lalo Castro [01:01:10]:
I'm saying the few times that I've been in an airport waiting for a flight, I'm not saying I just go there and just hang out because I have nothing to do. That would be weird. I wouldn't be here talking to you about weird.
Jimmy Purdy [01:01:21]:
I don't know.
Lalo Castro [01:01:22]:
But no, I mean, you sit there while you're waiting for your flight, and you kind of see how everything operates.
Jimmy Purdy [01:01:28]:
Yeah, it's a madhouse. Nobody knows what the hell they're doing.
Lalo Castro [01:01:30]:
Or where they're going, but everything has an SOP there. They got an SOP. There.
Jimmy Purdy [01:01:37]:
I know what an SOP is, but I wasn't asking what that is. I was like, what the hell are you talking what airport are you watching?
Lalo Castro [01:01:42]:
I just go to the small ones. I like watching small ones. I know airports are a madhouse, but you know what?
Jimmy Purdy [01:01:48]:
Oh, my God, I have no idea what the hell I'm doing or where I'm going or what's. What, is the flight here or not here?
Lalo Castro [01:01:55]:
But people that work there, they know what to do. Imagine how many accidents it would be. Maybe there are accidents we don't hear.
Jimmy Purdy [01:02:02]:
About, but so you're talking about the sky tower. We're not talking about in the physical airport. I talk about the people we walk around, you see, like, hey, can you help with this? I don't know. I don't know where that is. Don't you work here?
Lalo Castro [01:02:11]:
No, yeah, I'm talking about the people out there directing the airplanes and this and that and just so many moving parts in there that you know what?
Jimmy Purdy [01:02:23]:
I've never had the pleasure to be in a sky tower, so I don't know. No, or the airfield. That the last time I went out there. They said they were going to arrest me if I'm hanging on their strip again.
Lalo Castro [01:02:34]:
I'm never out there either. I'm just saying, looking through the window.
Jimmy Purdy [01:02:36]:
Said I'm not allowed. I'm not authorized. We said the cargo door wouldn't freaking shut. So I'm trying to help you guys shut the cargo door so we get this damn bird off the freaking ground. Is there any mechanics in the house? Yeah. Can I just fix this so we can go? My God, man. What is so hard about this right now? Fill her up.
Lalo Castro [01:02:56]:
Oh, my God. Now, I was taking thoughts about flying with you to this training deal. Dude.
Jimmy Purdy [01:03:04]:
Believe me, if they say the birds down, I'm going to be out there hands on. We're getting this thing in the air right now.
Lalo Castro [01:03:09]:
I have a bad feeling we're going to be on the no flight list after this, man.
Jimmy Purdy [01:03:12]:
Let's get going. Everybody up. You want me to fly it too for you? Come on, now.
Lalo Castro [01:03:19]:
But I'm saying with an SOP, everything should run smoothly without you having a.
Jimmy Purdy [01:03:25]:
Well, yeah, I get where you're going with it, with the airplanes and having you don't make a mistake. There is no second guessing. This is where you land. This is where you go. Now, this runway is off limit. It's like everything has place protocol and everything.
Lalo Castro [01:03:41]:
So this goes wrong and then this is what you do. So same thing at a shop.
Jimmy Purdy [01:03:48]:
Same thing anywhere.
Lalo Castro [01:03:49]:
Anywhere. Yeah, I'm starting to see the importance of that.
Jimmy Purdy [01:03:52]:
Right. Which it's not the day to day grind that necessarily needs it. It's when things start going off the rails and then everybody comes looking for you. Hey, what should I do, boss? What should I be doing now that this didn't go right? What should I do now that these parts didn't come in for this job that was supposed to take me all day? Hey, this guy just walked into the shop. What should we do with him? Hey, all those questions are like, that's the importance of the so. In my opinion. That's the importance of the SOPs. Yeah.
Lalo Castro [01:04:19]:
It avoid having those questions and avoid you taking away from what you got to do or you're doing to address those questions. That's one of the biggest things that I'm fighting right now, is just trying to free myself up from all see.
Jimmy Purdy [01:04:32]:
But it takes that strict. When you're not busy and we're all busy, we have stuff to do. But there's most days when it's like, the schedule is lined up. There isn't a lot of walk ins, there's not a lot of phone calls. We are kind of hanging out a little bit, but everyone's got something to do and you're just getting work done. It's not like hectic pulling out, running around crazy. It's just like everything's just kind of smooth. You know what I'm talking about? Yeah. Like you get the big long term project, you just have a day where it's kind of mellow, and those are the days you have to make sure you keep on the protocol. And I think that's really hard to do, and it's awkward because someone will come up, hey, I need to get this part. We'll write it down, put it on my desk, and then I'll deal with it. And it's like, it's very obvious that I'm not doing anything or Leanne's not doing anything at that particular moment. But it's like having that training or.
Lalo Castro [01:05:21]:
Having that just getting the wheel.
Jimmy Purdy [01:05:24]:
It's like it's training. And it's like, that's the perfect time to train, because it's not a madhouse. It's like, hey, so what I need you to do, write everything down and then hand it to me, and then we'll deal with it and I'll get back to you. But it's like that awkward of, like, you can see in their eyes. They're, like, looking around like, well, what are you doing right now?
Lalo Castro [01:05:43]:
I get it all the time.
Jimmy Purdy [01:05:44]:
It's like, well, what are you doing right now? It doesn't matter. This is what I need you to do. Because it's just training. It's training. And when I said then when you have three or four people in there, they're not standing there waiting for you to be not busy. They know, like, oh, yeah, I just write it down, hand it in. I think that's what's hard, is, like, doing it when you don't need it, training those systems in when you don't actually need them so that they come into play when there's a plane coming down.
Lalo Castro [01:06:15]:
Yeah, you're right about that. And I think one of the issues that I've been having is I never have a slow day, which is always a madhouse.
Jimmy Purdy [01:06:24]:
Well, that should be easier than training them then, because then you can sell them. Hey, look how busy I am. Look what I'm doing. I need you to do this to help. But for me, what I was just getting at, the point is we have days that aren't like that. Especially we have three or four transmission jobs. Like, now we're booked up for the rest of the week, so we don't have people walking. It isn't a madhouse. Everything's just like, hey, we have 120 hours sold. Like, this is just what needs to be done this week. And it's like cruising. It's like, hey, so this line broke and I need to get a they could just walk up and say that, but it's like, that's not I need you to write it down, hand it in, and then we'll take care of it. But that makes it harder because it can't be like, look how busy I am. It's like, I'm not doing anything.
Lalo Castro [01:07:03]:
I get you.
Jimmy Purdy [01:07:03]:
I'm just scrolling on Facebook right now.
Lalo Castro [01:07:06]:
Marketplace, see what next thing. My next project I'm going to buy.
Jimmy Purdy [01:07:13]:
What's with the marketplace, man? What happened? Have you tried selling anything on the Facebook marketplace?
Lalo Castro [01:07:20]:
I never did.
Jimmy Purdy [01:07:20]:
Oh, my God. I don't understand what happened.
Lalo Castro [01:07:25]:
I'm out of the loop on that. I never sell anything.
Jimmy Purdy [01:07:28]:
You don't? It's the most awful experience I've ever dealt with in my like, I don't know, it's got to be bots or just I don't know. The human population intelligence is just plummeted.
Lalo Castro [01:07:41]:
As far as getting phone calls and asking questions about what you're selling.
Jimmy Purdy [01:07:45]:
I don't know. If one more person asked me if it's available, I'm going to freak out.
Lalo Castro [01:07:48]:
Oh, my God.
Jimmy Purdy [01:07:51]:
That's a real thing.
Lalo Castro [01:07:52]:
The few things that I try to sell, I think one of the things that just threw me off was that is people just ask me, it's still available. I said, well, if you still see it on there, of course it's available. If it's not on there, obviously it's gone.
Jimmy Purdy [01:08:07]:
But yeah, then they offer you $500 less. And you're like, okay. And then it's like, $500 less.
Lalo Castro [01:08:12]:
I'm selling for $100. How can I do 500?
Jimmy Purdy [01:08:15]:
Yeah, and then you're like, yeah, and then you don't ever hear from them again. Oh, my God. I had this little Lexus RX 300. No, not Lexus. I'm talking about Volvo as a Volvo. So you saw it? The one I was selling. The Volvo XC 90. Yeah.
Lalo Castro [01:08:30]:
And the one that commented it's available.
Jimmy Purdy [01:08:32]:
Oh, my God. That was like, probably I had 194 requests for that thing.
Lalo Castro [01:08:40]:
Really?
Jimmy Purdy [01:08:40]:
Yeah. $200 needs an engine. And you saw the ad? I was like, very specific.
Lalo Castro [01:08:47]:
I don't even know why I read it through the ad. I wasn't even interested.
Jimmy Purdy [01:08:51]:
Hey, so I did chat GBT on that. I was going to say that was a chat GBT.
Lalo Castro [01:08:54]:
Okay. I was going to ask you about that.
Jimmy Purdy [01:08:56]:
I was like, write up an ad that I do not want to be bothered unless you have $200 cash and you're ready to come pick it up and then have all the specifics, too. The engine timing, jump needs an engine. This thing's an six freaking Volvo XC 90. It's garbage. Get rid of it. I was just hoping someone could maybe make use of it. I didn't want to see it go to the salvage yard because I have a heart sentimental value. No sentimental value, just a good car. It was a nice car. Like, the body was in pretty good shape, tires in good shape. The interior was all leather. It's a nice car other than the fact it was a Volvo XC 90. But if you didn't know anything about Volvo's or anything about anything in the world, this is a pretty decent little car. Maybe someone could make use of it. It looked like for $200, I was like, someone maybe could put an engine in it. Maybe. Whatever. I don't know. I don't know what I was thinking, to be honest now, looking back.
Lalo Castro [01:09:51]:
But honestly, for $200, you might as well just turn it into a record.
Jimmy Purdy [01:09:57]:
Anyway, they picked it up today, so I was getting to that point. But it was like $200. And it was like, you saw the ad, very detailed. Do not contact me. Don't ask me if it's available. It needs an engine, right? I couldn't tell you how many people asked me what it needs. They're like, I'll come pick it up today. What does it need? Like 30 in a row? 30 messages, 330. I counted them.
Lalo Castro [01:10:24]:
What it's like? What does it matter what it needs if you're going to pick it up? I mean, you already decided you're going to pick it up, so why does it matter what it needs?
Jimmy Purdy [01:10:31]:
I had not auto, but I did a copycat place. I said, please read the ad with the little hands. I said, please read the ad. I just did it over and over, like the please little and then I went back through and just blocked all those people off Facebook. I just went, block, block, block. So 30. I had like 40 or 50 just like, is this available? Blocked them all. And the rest of them was asking if I take any less. What's the least that you'll take? What's the least that I'll take? So I just started replying, 500. And it says but the ad says 200. Oh, my God. Block, block, block, block.
Lalo Castro [01:11:07]:
You're asking me a question? I'm answering.
Jimmy Purdy [01:11:10]:
I don't understand it at all. And then a few of them, can I come look at it today? Like, what do you want to look at? It's a $200 car, volvo XC 90. There's nothing to look at. It's like, what? So I called Timos at like ten this morning.
Lalo Castro [01:11:27]:
Oh, so you did call Timo?
Jimmy Purdy [01:11:28]:
Yeah, I called Timos. $300. He gave me $300 to get that thing.
Lalo Castro [01:11:31]:
Dude, he gave you more than you're asking.
Jimmy Purdy [01:11:33]:
Oh, my God. I know. It's not bad. All that was for nothing. I couldn't believe it. All that frustration.
Lalo Castro [01:11:40]:
It wasn't for nothing.
Jimmy Purdy [01:11:41]:
I learned something.
Lalo Castro [01:11:42]:
It's an experience.
Jimmy Purdy [01:11:42]:
Very valuable experience. Don't sell nothing on Facebook anymore. I made a lot of money off Facebook marketplace. A lot of cars. I turn and burn and I don't know what happened. It's so strange. I have a truck, too, a 2001 Chevy, the 1500, the V Six.
Lalo Castro [01:12:00]:
Oh, I've seen that one.
Jimmy Purdy [01:12:01]:
Yeah, the little v six thing. Long bed. It's a long bed, 4.3 V six. Because in the ad it says 2001 Chevy one, 5000 hundred, long bed, 4.3 V six. I just want to make this clear because I have another story for you.
Lalo Castro [01:12:16]:
Oh, boy. Lovely.
Jimmy Purdy [01:12:20]:
In the ad, it says long bed. Did you see it? And the engine knocks. So this is the one was from Christian. He put an engine in it and it sat for like a year because he put bolts in it and the starter and they weren't starter bolts. So it was like it had an improper engagement. So anyway, I had it sitting at the house for a while. Finally got it running, put some starter bolts in it, fired up, ran sweet. This thing runs pretty good too. Took it down to Santa Maria. By the time I got back, the engine oil light was coming on. It was knocking like perfect. That's fun. Problem is I put fuel injectors in it because it has the spider fuel injection system and it was misfiring looking back. Probably had a fuel in the oil. That's probably why the engine went out. But neither here nor there. Let's not focus on the wrong part of the conversation. It's not important at all. So I'm trying to get like $1,000.
Lalo Castro [01:13:14]:
Out of this thing, at least to cover your parts.
Jimmy Purdy [01:13:17]:
Yeah, but it's an One Chevy, good tires. It's got a pretty decent it's a long bed. Said it was a long bed, single cab. I was like, I think I get $1,000 out of this thing. You get engines for those things for like $700. A good used one. Slap it in there, good to go. But I'm at the point now if I do that, I'm going to sell it for like 2500 and I'm still going to make $1,000. So it's like, I might as just sell it for 1000 now, call it a day, you know what I mean?
Lalo Castro [01:13:44]:
But versus putting the engine in.
Jimmy Purdy [01:13:46]:
Yeah, because I'm going to spend no, I mean I'm going to spend 1000 with oil and whatever else I got to put in it. So 700, 800, whatever for the engine. So I got 1000 into it now. So then I sell it for 2500. So I really only make another $500 to put an engine in this truck.
Lalo Castro [01:14:02]:
But you also got to consider your time.
Jimmy Purdy [01:14:05]:
Yeah, that's what I mean. It's like that 500 to actually do.
Lalo Castro [01:14:07]:
The swap with $1,000 for your time and engine and oil.
Jimmy Purdy [01:14:14]:
No, I'd have another 1000. So it takes the price from 1000 to 2000. But then I sell it for 25. So then I make 500. If I just sell it for 1000 now, I just walk away with 1000. Or I can add 1000 into it and make another $500 to put an engine in it. It's not worth it.
Lalo Castro [01:14:32]:
It's not worth it.
Jimmy Purdy [01:14:33]:
No. Yeah, it's a wash at this point in time. And the 1000 at least covers where I'm at with it right now. But anyway, so guy contacts me, hey, I'm going to pick it up. Cool. It's coming from King City. It's like an hour drive. He actually shows up. I'm like, Just go to the Home Depot because it's like right around the corner from my house. Go to the Home Depot. I'll meet you giving I don't give my address out anymore. I'm not doing many. There's another thing a lot of people ask me, what's your address? I'll come get it. I'm not going to give you my address. What the very first thing. Say, hi, is this available? What's your address? What? No, I'm good, man. I'm not going to start posting my address out. But anyway, so he meets me at Home Depot, actually sends me a picture of the home. Like, oh, wow. He actually showed up. That's crazy. It was like last night.
Lalo Castro [01:15:21]:
Last night.
Jimmy Purdy [01:15:22]:
It was last night. All right. So I run down there, like, follow me back to the house. And before he shows up, I messaged him, it's $1,000 cash. Please read the ad. Like, make sure you understand what it is. It's $1,000 cash. So he shows up, looks at it. First thing he says, can you guess.
Lalo Castro [01:15:43]:
What'S the lowest you go?
Jimmy Purdy [01:15:45]:
I thought this was a short bed. I can't give you 1000. I thought this was the short bed truck. Can you start it for me? What do you want to start it for? Does it run good?
Lalo Castro [01:16:01]:
I was going to ask you. I'm sure he came with a trailer.
Jimmy Purdy [01:16:04]:
This is my nightmare right now. No, he didn't come with a trailer. And I told him specifically this other thing. I was like, make sure you come thousand cash with a trailer and please.
Lalo Castro [01:16:11]:
Read the I'm pretty sure he came without a trailer. Thinking he's going to be probably home to King City.
Jimmy Purdy [01:16:19]:
He said he had a tow bar and it was like a freaking to kind of paint a picture. His plan was to take it down to was like there was a little bit of a language barrier between us. I don't know if that helps or not. Was that relevant to the story?
Lalo Castro [01:16:39]:
No, not I'm sorry.
Jimmy Purdy [01:16:41]:
I didn't mean to offend of like it was like a weird no, I mean vibe.
Lalo Castro [01:16:49]:
I don't get to take it back to going to mean yeah, I guess.
Jimmy Purdy [01:16:56]:
The point is just like the language barrier and can you start it? Start it for what? No, it's freaking knocking, man. It's ready to put a sight glass inside of the block. I'm not going to start it. I want to hear it runs. Run good? Does it run good? Oh, you know what? This is my nightmare right now. What are you talking about?
Lalo Castro [01:17:14]:
Regardless, unfortunately yeah.
Jimmy Purdy [01:17:18]:
And so then he ended up offering me $600. I'll give you, like, 600. What? It's $1,000. I told you. I told you before you $1,000. Oh, but I thought it was a short bed and I didn't know the engine was knocking right.
Lalo Castro [01:17:30]:
Sure you didn't. What the going on right now? I've learned not to budge when it comes down to that. Because they know. They saw your giving face.
Jimmy Purdy [01:17:45]:
Yeah, maybe that's what it was too kind of too damn nice. Yeah.
Lalo Castro [01:17:50]:
He said, I'm going to take advantage of this guy. No, you should have called me. Yeah, I would have met you there.
Jimmy Purdy [01:17:56]:
I was like, would have done your talk.
Lalo Castro [01:17:58]:
Say what'sabla?
Jimmy Purdy [01:18:01]:
Whatever. Pesa la montequia. Boom. Here's my thousand dollars. Like, damn, how'd you do that?
Lalo Castro [01:18:06]:
It's like 1000 for you, 500 for me. Go. You ended up taking it.
Jimmy Purdy [01:18:14]:
No, I didn't take it. Okay.
Lalo Castro [01:18:15]:
I was saying maybe you did buy today.
Jimmy Purdy [01:18:17]:
No. $1,000. $1,000 truck. I don't know what to tell you, man.
Lalo Castro [01:18:22]:
Good thing you didn't. That's good.
Jimmy Purdy [01:18:24]:
I was like, no, part it out for $1,000. We're talking about I could pull the trans out, sell it for five. I could take the seat out, sell it for three. I could sell the tires for another probably three, and then just junk the rest of it next time.
Lalo Castro [01:18:41]:
Should twitter.
Jimmy Purdy [01:18:42]:
I don't want to do all that.
Lalo Castro [01:18:42]:
But I mean, next time you should do just get that chat on what is it?
Jimmy Purdy [01:18:48]:
Chat. GBT.
Lalo Castro [01:18:48]:
GBT.
Jimmy Purdy [01:18:49]:
Yeah.
Lalo Castro [01:18:50]:
Can you also write in spanish? Maybe that's where the confusion was.
Jimmy Purdy [01:18:55]:
Maybe, yeah.
Lalo Castro [01:18:56]:
I didn't know it was a long bed.
Jimmy Purdy [01:18:58]:
Because you couldn't reload yeah, it was like the all the pictures it needs to translate the pictures, too. Like the picture of the long bed truck sitting there with like, six different pictures of it and, like, different angles. I can see how that can be confusing. Or like the title of the ad, like one, chevy 1500 long bed. That was probably confusing. And then, like, two or three more times, like in the ad, this is the Chevy long bed truck. Great for landscaping because it's a long bed truck.
Lalo Castro [01:19:29]:
And then you put a landscaper next to it with the rake and everything.
Jimmy Purdy [01:19:33]:
Yeah.
Lalo Castro [01:19:34]:
And then that's right there is a seller.
Jimmy Purdy [01:19:36]:
I think the only way to be 100% is like, a tape measure. Take a picture of the tape measure on the bed. That's like, the only surefire way. They probably figure out something to make that not work either. Yeah, I don't know. I'm pretty damn over facebook, but it's like the new craigslist. It's like, awful. Terrible.
Lalo Castro [01:19:55]:
I rarely sell anything. If I do sell something, it's usually in person. Just word of mouth and say you.
Jimmy Purdy [01:20:02]:
Want okay, yeah, I get it. I'm over it.
Lalo Castro [01:20:08]:
Yeah.
Jimmy Purdy [01:20:09]:
A little off in the weeds there. But I think it was important to get that off the chest a little bit.
Lalo Castro [01:20:13]:
It was a good way to finish it.
Jimmy Purdy [01:20:16]:
Yeah. Segue this thing out. Stay off of Facebook.
Lalo Castro [01:20:20]:
Stay off of facebook. Moral stories. They have a facebook.
Jimmy Purdy [01:20:24]:
Well, till next huh. And for any of you listening, that's going to be at ASTE, you can find us both there.
Lalo Castro [01:20:32]:
Exactly right.
Jimmy Purdy [01:20:33]:
That's right. Is it rally or raleigh?
Lalo Castro [01:20:38]:
Raleigh.
Jimmy Purdy [01:20:39]:
It's not rally.
Lalo Castro [01:20:40]:
Not raleigh.
Jimmy Purdy [01:20:40]:
Because I remember Raleigh.
Lalo Castro [01:20:41]:
Darius rucker mentioned that in the song.
Jimmy Purdy [01:20:44]:
Did he?
Lalo Castro [01:20:45]:
Yeah.
Jimmy Purdy [01:20:45]:
Raleigh. I thought it was rocky. Like a wagon wheel.
Lalo Castro [01:20:49]:
Yeah, you know, the huh.
Jimmy Purdy [01:20:52]:
I thought that's what he says. Raleigh.
Lalo Castro [01:20:55]:
Raleigh.
Jimmy Purdy [01:20:55]:
Raleigh, he said.
Lalo Castro [01:20:56]:
Yeah, I already said Raleigh.
Jimmy Purdy [01:20:58]:
Okay, cool.
Lalo Castro [01:20:58]:
That's funny because I was just listening to it this morning. Today. All day today.
Jimmy Purdy [01:21:01]:
Raleigh durham.
Lalo Castro [01:21:02]:
I was like, it's a sign.
Jimmy Purdy [01:21:03]:
Durham or durham.
Lalo Castro [01:21:04]:
Durham.
Jimmy Purdy [01:21:05]:
That's going to be a pretty good time. It is.
Lalo Castro [01:21:08]:
I'm excited. Lucas. Yeah.
Jimmy Purdy [01:21:14]:
It's your boy.
Lalo Castro [01:21:15]:
Excited about that.
Jimmy Purdy [01:21:15]:
Yeah. Well, don't forget about david, too.
Lalo Castro [01:21:18]:
All right. David too.
Jimmy Purdy [01:21:20]:
Like you and david are really going to hit it off.
Lalo Castro [01:21:22]:
Is that right?
Jimmy Purdy [01:21:23]:
Yeah. You and him are kind of one of the same, I think.
Lalo Castro [01:21:26]:
I think so, too.
Jimmy Purdy [01:21:27]:
Yeah, you guys are definitely I think so, too.
Lalo Castro [01:21:30]:
Go for some whiskey drinks? We'll see. Is he the one that drinks whiskey or is it lucas?
Jimmy Purdy [01:21:34]:
I don't know.
Lalo Castro [01:21:36]:
I thought you said one of them was I don't know, one of them.
Jimmy Purdy [01:21:42]:
Both of them. I think if you're anybody in the united states, you should be drinking whiskey.
Lalo Castro [01:21:49]:
I've been trying to, but I can't.
Jimmy Purdy [01:21:52]:
You can do tequila. That's fine.
Lalo Castro [01:21:57]:
I'll stick to that.
Jimmy Purdy [01:21:58]:
Is that just a little bit. But I'll let it slide till next time. Give me a round of applause. Oh, wait, wrong. There it is. Ladies and gentlemen, here is lalo.
Lalo Castro [01:22:15]:
Get it right for next time, man.