"Opened Dawes" Podcast Ep 8: Watch Your Tone!

Show Notes

This is the podcast of  “Opened Dawes” Live, which runs weekly as a live video show on YouTube, Facebook, and LinkedIn at 11 am on Tuesday mornings so that we can throw open the doors and welcome you in for a relaxed sharing of information, tips, thoughts, and answering any questions about public speaking and presentation/communication skills you may have.

So, make sure you set the reminders for the shows on Facebook or YouTube (links below) as they are scheduled online and get involved.  The stream is designed to be interactive, with comments/questions able to be shown and attributed on screen.

This week’s show looks at the fact the HOW you say something is at least as important as what you say. The tone we use can determine the feelings and integrity of what we have to share in presentations, training or media delivery and meetings.
____________
This show can be watched live (and previous shows recorded) from the following locations:
Facebook:
https://www.facebook.com/OpenDawesTraining/live

YouTube:
www.youtube.com/channel/UCnwlPiWylgEDLrwemI8ZZjw (or search YouTube for Open Dawes Training and click subscribe to be notified)

Thanks to:
www.opendawestraining.co.uk
www.chrisdawescomms.co.uk
www.opendawestraining.co.uk/connect

What is "Opened Dawes" Podcast?

Open Dawes Training is a public speaking, presentation and communication skills coaching company, with the key motivation of the company being to help people open doors that they may not even know exist yet, with increased confidence, willingness, and skills to present and speak in front of/with others. The podcast is taken from the live weekly "Opened Dawes" Live video show, where founder Chris Dawes dives into the key areas that make the difference with "public speaking", whether that is for those who are too nervous to do it or those who want to "up their game", whether that is for presentations, presence and participation in meetings, delivery of training, sales pitches, demonstrations, or even just communication with others in the best possible way. Chris Dawes: "My key ethos when I formed the business is that we are not, and should not be trying to create the mythical blueprint of the "perfect presenter", but unlocking each person's own personality, growing their confidence, helping them to be in control, organised, and of a quality that will make them become asked to do it more often, and no hesitation in their acceptance to do so. Apparently, public speaking is a soft skill, but it is a soft skill that gives your core skills a voice! Everyone owes it to themselves, and it is priceless to all of us that get to listen to them share their knowledge, experiences, passions, enthusiasm, and opinions. It gets them, their organisation, and their product/service recognised and appreciated, and helps us to grow and become more empowered from what they have to share."

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those difficult conversations

effectively. public speaking is
a soft skill that gives your

core skills of voice and can
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know exist yet. But for now,
let's dive into this episode of

Opened Dawes Live.

Good morning. Welcome to what we
are episode eight of Opened

Dawes Live. I know this is gonna
suddenly sort of timestamp when

we're doing this one. But I hope
you're enjoying the lovely

weather, which I believe is due
to last the whole week, I've

actually got sunburn back from
all the different bits of work

that I've been doing out
outside, but I hope you're

enjoying it. And okay, maybe
some of you relieve that you're

into an air conditioned business
premise, maybe I don't know. But

welcome anyway, today's episode
is, what's your tone, and it

sounds more dramatic than it is.

But it is about how we need to
be very mindful of the message

that we are portraying. You
know, it's not, it is what you

say. But it's also how you say
it. Equally, you can also have

tone from your from your body
language. I mean, one of the

first things that I really want
to pick up on is why I'm such an

advocate and why Open Dawes
Training exists, or one of the

reasons Open Dawes Training
exists, is that I myself even

fall into this, we rely too much
on emails, in particular to

communicate. And I'm sure many
of you will kind of go either

you or people, you know, maybe
do that. And the challenge we've

got with that is that you're not
in control of how your message

is going to be received.

Certainly we could there's lots
of training that is done to make

sure that the the tone of it is
portrayed as close as possible

as what we intend it to be. But
you're really at the mercy of

how somebody else reads it
portrays it what opinion have

they got a view, what motivates
them in that day, what somebody

else said to them in a negative
way, and they suddenly read

yours in the negative way as
well when maybe that's not what

you meant. Whereas when we are
able to speak at the very least

on the phone, pick up the phone
and speak to someone but even

better, if we're face to face,
we are in control of the way

that our message is going to be
portrayed. Therefore, an awful

lot closer to being received as
we intended. But still people

maybe overlook the tone element.

When they're speaking as well. I
say verbally, we're sorry,

visually, we're able to add to
it as well. And that's a key

thing. But how you say I've got
a phrase that I've always always

used, and I'm sure I've used it
in the shows already as well, is

dead cow, or beef steak.

Apologies for the vegetarians
and vegans amongst us. But the

point being is they're both
exactly the same thing. But one

sounds an awful lot nicer than
the other. You know, so it is

important about the wording you
use and how you actually say it.

And this applies. Whether you
are presenting whether you are

in meetings, you know, I do a
lot of work with people where

they want to make sure that in
the meetings, they are actually

having the right conversations
and in the right way, because

they need to manage how it's
received and the outcome. So

meetings, pitches, you know,
whether that sales pitches,

whether it's development
pitches, are pitched to my wife,

when the I'll maybe want to go
and do something, whatever it

is, you've got to be thinking of
the tone, delivery of training,

you know, in how you deliver
your training, are you kind of

dictating This is the fact you
don't know this, and I'm now

telling you and, and yada yada.

Whereas if you actually are
offering up information and for

them to kind of go along with
it, then you're more likely to

get them to digest and accept an
awful lot more than dictatorial

Lee giving them the information.

And the other one, of course, is
his media, you know, where I do

media training, not just with
sporting people, but with, you

know, professional, you know,
business people because more and

more and public sector in fact,
actually but where more and

more, either we are doing things
with the media either just

verbally or to camera. But also
people doing, whether it's this

live shows or recorded pieces to
camera to use for marketing and

training purposes. So there is a
lot more on the media training

side that we get involved in.

It's about how you do it.

Now, in terms of some basics,
and this is something that I

believe very passionately, is
you need to be using the right

tone on the right pitch. And you
should always think of it right

How would I want to hear this,
you know, if I'm there sort of

going, you know, I really
believe in this. I need to make

people to believe in it to then
have that said in the way that

you Want to hear it the way that
you are feeling about it,

because that's where you're
going to get the best chance of

someone going along with you in
that same way. And think about

the emotions that are actually
contagious. conviction,

enthusiasm, passion. You know,
those kind of emotions are

contagious if you deliver if you
deliver what you have to say.

And it's it doesn't matter
whether it's a meeting, a pitch,

or presentation, training, all
of those things, deliver them

with the conviction, the
enthusiasm, the passion, that

you would want to hear that you
deep down really believe may be

slightly exaggerated, because
you need to make sure that it's

going to come across, then that
is a key thing, your pitch, your

tone, all of that needs to carry
that through, and then carry

people along with you. I've
quite often worked with people

that are very concerned that
either the information, the

product or the service that they
provide the message that they've

got to give, they're worried
that it's going to be it's

boring, they're worried that it
could be received negatively.

Well, if you go in and you
deliver it thinking it's boring

thinking it's negative, thinking
it's inflammatory, whatever it

might be. That's exactly how it
will come across. If you've got

slight concerns that this could
be taken the wrong way, then put

a little bit more thought into
right. Okay. I'm worried This is

going to be boring, right? How
can I flip this around? It isn't

boring. You do it for a living?

You know it? There are reasons
for other people to know it. So

go in with the belief that
right, I'm going to I'm not

going to believe this is boring.

If somebody still sits there and
feels that it's boring. At least

you've done your bit. You've not
gone and gone. Yeah, yeah,

sorry. It's, it's just about
widgets. And, you know, I know

they're not very exciting, but I
need to just quit. Well, guess

what? You're hammering them down
that your tone, your pitch is

now taking them down, deliver
it, we've got these brand new

widgets, and it completely
changes the way that we are able

to to make things work. It
absolutely revolutionizes the

widget market. I have no idea
what I'm talking about. But the

point being is you deliver it
with that conviction, enthusiasm

and passion, drag people up with
you. If you think this is

politically sensitive, this is
negative, people could see it

the wrong way. Then think about
not only making sure that you're

going to say in as positive
light as you possibly can. But

are you about to say the right
things. I've always had this

example. A company has been
struggling financially through I

mean, it's probably more
relevant to a lot now. But it

was before the pandemic that
I've always used this example.

It could be a recession, it
could be any number of things.

That means that this particular
business has been suffering, all

of the staff know they're always
looking over their shoulder,

they're always really concerned
that is the business gonna go

pop? Well, all of a sudden, the
owners are absolutely ecstatic

because this Japanese company
has come in and bought them out.

This their future is secure,
they're safe, they're not going

to go pop and lose all the money
and everything. Wow, what an

absolute relief. But if they
turn around and stand in front

of the staff and go fantastic
news, we're not going to lose

out on all that money. We have
been bought by this Japanese

company. Absolutely wonderful
news. All of the financial

difficulties have gone. Think
about the staff. They're going,

Oh, well done your bank balance.

Mr. And Mrs. Owner is absolutely
fine. We're really pleased now.

Is this Japanese company going
to keep us open? Are they going

to cannibalize us and just take
the customer base or the

intellectual property or
whatever it might be? And may be

close? Are they going to move
more of the operations back to

their home country over to
Japan? The work ethic and

management styles are very, very
different in Japan, are we going

to suddenly have that? So you've
taken what use selflessly

almost, I guess, think is a
great positive a great relief,

and you've just gone Yay,
now. Great, you've done it in a

very positive light. And we
talked about, you know, it's

usually awesome and positive.

But you've not really thought
about the content. What am I

going to make them feel what
could they think? And so you

still do in a very positive
tone, but you turn around and

go, I know that a number of you
will be concerned. Is this

business going to be moved over
to Europe? Absolutely not. They

want your expertise, they want
your skills, that was part and

parcel of why they wanted to buy
this organization is your

skills, your dedication, your
hard work, is going to still be

us running it, we report to
them, but they are investing in

everything that has made us what
we are today, you are absolutely

vital to this journey. And the
pressure is now off, we get to

go forward without the dark
cloud hanging over us together.

Bang, the whole thing's just
completely changed for those

people still positive, but with
the right message. In terms of

tone, it's not just about
suddenly being you know, are

Yes, I'm going to be positive,
I'm going to be infused and

everything like that, because
sometimes the message might need

to be a bit more melancholy.

haven't used that for word for
for a while, I think I'll have a

sip of coffee after that one.

And that's completely right,
that it may need to be a bit

more more down done. But still,
think about the tone of voice

you are using using even things
like inflections, you know, if

you think about how much of an
impact and inflection can have

on what you're saying. People
think you look silly. People

think you look silly. Or
suddenly I've gone from an

accusation to supportive people
think you look silly. No way.

People think you look silly. You
know, it's it hits the sat in

the same sentence, but the
inflection. And I know a lot of

people will be there going well,
yeah, that's obvious. When we

get into the run of gun, I've
got to remember what I'm going

to say everything I'm going to
share with people I've got a

script maybe that i'm i've over
memorized and currently

forgetting, I'm, I'm really
nervous in front of everybody,

etc. We suddenly forget about
how we are saying things. So

make sure that you are thinking
about the tone, you are using

the emotions that you are
portraying the inflections

you're using the body language
that can infect that effect that

tone as well. You know, it can
make a big difference. The

smile, we talk about the
motivation, you know, if I just

looked like this, I can look
angry, I'm not going to look at

my paycheck because I know I
look stupid, but I'm hoping I'm

getting the message across. But
if I'm going like this, I could

be come on with our motivational
as really daft example, but

hopefully you get the idea on
that one, in terms of how you're

offering it as well, I think
I've already touched on this is

that there's a distinct
difference between whether

you're dictating, or whether
you're advising or recommending,

you know, giving that
information out for them to take

as much as they can, you're not
doing the the the big I am, you

are sort of almost going in,
from my experience from what I

have done what from our
organization has been involved

in, this is what we found, and
we believe that this is the the

best way to do things. I'm not
saying that's all rubbish, we

are brilliant. You know, even if
you take it in terms of a sales

pitch, you know, you can't just
categorically say we are the

best in the world. And all of
our competition is absolutely

rubbish. You'll come across as
very unprofessional and there's

every chance you're going to
lose business because of that

unprofessional perception. By
the way, if anybody's watching,

you know, please feel free to
like and, and share but above

all put comments or questions
or, or experiences you've had a

visit is great that I can put
those up on screen and it's it

becomes a very interactive show
as well. But it is, you know, in

terms of you know, we touch on
unprofessional there is that

there's a distinct difference of
the way you can turn around and

say, Oh no, our competition's
product or service is absolutely

rubbish. It's really dire. Well,
you can't say that. But you can

maybe lead them to a way to
suddenly go, Whoa, hang on that

other product doesn't have it by
promoting what your product or

service has. A bit more
emphasized and exaggerated is

showing it and giving it
context. Explain why it's

important where it's important.

I've now not just gone feature
done, I've changed the tone of

feature dump, slide competition
off to

the here's the feature, but the
benefits is this and and that

you know, it does seem to be
quite a unique thing that we've

got in this product actually and
and long may that continue that

night enables you to achieve x,
y and Zed and make sure that ABC

never happens to you. So it's
absolutely vital. You'll always

need to make sure this is there.

What you're doing is that you
are letting them know this is

important. This is why it's
important and Hopefully you've

been listening to things that
they've told you about them and

their business and their
requirements and their problems

and you're making it relevant.

You're going, you know, you
mentioned about this, look at

this, this is what will help you
achieve that. And you need to

make sure that that is there.

Wherever you and your they're
going. I know that they haven't

got it. You're not telling them.

But you're hopefully making sure
that they're going to go and ask

the questions maybe and go, Oh,
that doesn't have it at all.

Terry Brown. Thanks, mate. It's
good to see you. You're watching

he says, celebrate your
differences. Absolutely. It's a

great way to put it, Terry, it's
it really it's absolutely right,

is that you are celebrating your
differences. You're not slating

their differences. And I think
that's the key thing is it is

and you notice that there's a
tone difference here is we're

celebrating rather than slated
it you know, it does make a big

difference to how you're going
to be portrayed in it. And how

it's going to be received from
from the others. Try to abandon

negative words in what you're
saying abandon negative words,

if worse, make it constructive
criticism if there's kind of got

to go that route tried to make
it. And when I say constructive

criticism, I think that's the
official title given to what I

mean is about presenting the
alternatives. And you know, you

know, maybe have a think about
this almost sort of going from

instead of saying it's not good
enough to suggesting further

ways to enhance now, I'm getting
fairly specific here, which I

was desperately going to try to
avoid. But hopefully, it's, it's

helping you think of your own
examples that go on? Yeah, okay.

So either I have, or, you I've
what, listen, someone else do

this, in meetings, in
presentations in sales pitches,

when you've received training
from somebody is that to just

feel the difference when
someone's been positively

suggesting alternatives. Rather
than that's not good enough, it

makes a big difference. Teachers
these days seem to be wonderful.

My, my nine year old daughter at
school is listening to the way

that the primary school teachers
are able to present the

alternatives in a very positive
manner, to make the kids

actually think about it more,
not slamming them down and

feeling deflated and beaten and
giving up before it's too late.

Well, I'm afraid as adults, we
still need to do that. Always

having to do that people aren't
necessarily on completely the

same wavelength as you at the
point that you're speaking to

them. So try to be in control of
the emotions you want your

message to portray, always think
of the tone. You need to be not

just kind of go right, that's
great. I know, I'm always gonna

do it this way, there's gonna be
a trend on on what you're saying

and how you're saying it that
you're going to be able to

maintain and it is important,
you're always, always listening

to yourself. Analyze, what am I
saying? And how am I saying it

because of those nerves, or the
thought trying to remember

everything, or it's blooming hot
in here, or I'm having to speak

louder, because they can't hear
me at the back or whatever, that

we suddenly can forget to smile,
to be positive to be aware of

the tone and the inflections and
the content of what we're

saying. So constantly check in
with yourself, right? How am I

sounded. Just listen, as you're
speaking, be aware of how it's

coming across as much as you
possibly can. If we, you know,

we talked about speed, you slow
down what you're saying, My

brain is further ahead of where
I'm planning to go next. I'm

listening to what I'm saying.

I'm thinking about how I'm going
to say it. The quicker you go,

the less control you have over
what comes out of your mouth.

I've always said when I'm doing
my Motorsports commentating I'm

terrified that something bigs
gonna happen, and I'm going to

drop the F bomb or something,
I'm going to swear during my

commentary, and
that's an absolute cannot do it

because we've got, you know,
very diverse audience and it's

just not professional at the end
of the day. But if I'm talking

too quick, which by nature of
commentating you very easily

fall into that habit. That's
when you run the risk that

you're suddenly going to drop
the wrong words or you get

Tongue Tied and lose what you're
going to say next. People do it

a lot when they're presenting
and that's another one by the

way that I do constantly check
Have I got too quick I'm

starting to stumble Am I started
to forget Am I have I stopped

thinking about how I'm saying
it. slow yourself down. Think

about it and think about how
you're saying but you also need

to Read the room. What is this
room? You know, we talked about

making sure you you're putting
the right message over and in

the right way, not just what you
think it should be. Who are the

people in that room? Who are
certain individuals in that

room? How are they going to take
this message? How do I need to

say, to get it over in the right
way? Thanks, Terry, what we got

here, let's have a look at this.

I've learned to offer solutions
to the problems 100% make

absolutely 100% not just
highlight what's not right.

Totally offering solutions, but
keeping your mind open to

adaptation. And ideas from peers
will always keep us moving

forward. Such a refreshing thing
to hear Terry, you're 100%.

Right. It is the case. It's
always one of those really good

things that you kind of go,
right. So you have told me that

this happens, this happens, this
happens. You need this to

happen. You need to stop that
from happening, right? This is

what I am recommending that we
have a look at this is the

product, the service, the
procedures. And this is why I'm

recommending it to you because
of this, this isn't this and you

will see we will be able to make
sure that always happens to stop

that from from inadvertently
happening. That person is

thinking of the blue sky at the
end gun. Yes. I'm no longer

going to have that problem. But
if you turn around and one kind

of almost two points there from
Terry, is that. Yeah, if you

just dump absolutely everything.

It's not answering their
problems. But if you just go Oh,

Crikey, wow. So you've got this
huge problem. Right? Okay, well,

then we need to get that in.

That's such a shame. You've got
that problem. Well, this product

will stop it. So you know, you
can get sell positive, you know,

positivity, the solution going
forward. One of the things you I

always it kind of scares people,
but I find it quite

invigorating. Is that I said at
the beginning is that compared

to the written word, whether
it's emails or people still do

letters anymore, I don't I'd
have no idea I'd probably not so

much. But certainly emails is
that people fall back on that

myself, I can be very guilty of
that as well. I said that you're

not in control of the emotions
that you intend or the way that

your message was meant. Whereas
when it's spoken word, you're in

control of it, you're able to
let them see and hear and feel

how you actually mean it to go.

That said, the nerve, what makes
people nervous, but I find it

invigorating is that when it's
the spoken word, you can't

reread it before you send it.

You don't get that option. Once
it's gone, it's gone. So, yep,

you type in it. I don't know if
anybody else does this, or maybe

if it's if it's a bit, you know,
for me an issue is that I'll

type it or reread it. I mean,
every email I probably reread

unless it's a very brief one,
just reread it, I forgot this

right? If I meant Yeah, this is
the right way, if it's

particularly thorny, I'll even
leave it to the next day. And

then come back to it afterwards.

So we don't get that choice of
spoken word. However, use just

slow it down. Think about what
you're saying don't just gobble

the words out. Think about your
tone as the title of this

particular presentation was
what's your tone is always think

what am I saying? What words Am
I using? And what emotions and

feelings am I about to express?

You know, does it should be any
one or more of these cautious

polite professional encouraging
motivational? Said suggestive

but that sounds really wrong but
i think you know, I mean I'm

kind of going you know, how
about rather than anything

dubious informative share rather
than dictate you know, inclusive

all of these things that will be
better things but you think

about it right? How am I doing?

Am I just dumping this
information out there? What am I

getting the right tone the
right word in the right

inflections the right visual
communication to make those

people feel the way that it's
meant. It could be that they're

in trouble. But are you really
you know, as by the time we get

to that sort of age, is it just
chastising them or is it going

like this, this was really
wrong. This is the reason why

and it is really important that
we have a look at it and and go

this way instead but I want to
help you and we're going to do

this you know you you know Terry
talks about the solutions to the

problems, not just highlight
what's not right you know, I was

talking about it in a in a
business. context, you know, a

product or a service and how
it's going to overcome their

problems. But absolutely, if
it's like, disciplinary or

something to that effect, which
is obviously going to be a

prickly meeting, is think about,
right. Okay, let's focus on the

solutions. Let's explain why
this can't happen. And this is

how we're going to remedy it.

And you're thinking of the
solutions, the outcomes, and

it's being done in the right
tone. That could mean by the

way, the right tone is making
sure they know who's boss. But

without being an ass. It's a
fine line. I know it's a fine

line. But it can be very, very
important to do. So that really

is the key elements is I thought
this was going to be a very

short one. And thank you, Terry,
for getting involved. And Steve

Lawrence. Hello, mate. Good to
hear, see the light come up as

well there. Thank you for
watching. Obviously, you can

watch these back as well, and
get involved. They are weekly

shows. But I'm not, there isn't
going to be a show next week.

And I'm not sure about the week
after yet due to media

commitments and family
commitments that there may be a

two week it might only be one
week out, but it might be too.

But keep your eyes abreast of
the the Open Dawes Training

Facebook page, the Open Dawes
Training YouTube channel, and on

LinkedIn as well. And keep
abreast of that. And

incidentally, by the way, these
shows the audio of the shows are

also going to be going out as
podcasts as well. So once I've

got that those ducks in the line
so that you can have just the

audio to hopefully listen back,
if there are particular subject

areas that you really would
benefit from, from talking

about, and maybe getting
involved. You know, both in

terms of putting the messages
there getting people involved is

a big one, but I'm probably
going to be looking at least

once a month to start getting
some guests on the shows as

well, I'm able to do it where we
can have multiple cameras on the

show as well. And it'd be great
to get some people with their

experiences, their thoughts,
their particular roles and how

this applies to them. And to
also bring some experts in that

can help give you even more, you
know, advice and recommendations

of specific areas. So watch this
space, the plan is to have some

some guests on as well, who
knows could be you let me know

if you feel that it's something
that you can either from

bringing some particular advice
from, from your involvement, or

to have as a conversation almost
as a chat show where you're

happy to sort of admit that it's
something that you've been

struggling with, or you've been
through and learn yourself. And

we can have a talk about
particular areas, or at the very

least drop us a message. If you
go into our social feeds, you

can just send us a message to
Open Dawes Training Facebook

page, or drop me an email Chris
at Open Dawes Training co.uk. In

fact, if I put that banner up
there, if you go to Open, Dawes

training.co.uk forward slash
Connect, you'll be able to find

all sorts of ways to connect
with us. And that also includes

some free resources that could
be helpful, we've got the top

five sources of nerves in a PDF
document and how to manage them

to change their perspective. If
you wanted to, you could upgrade

that to the all 15 sources of
nerves that we work on as as a

video training product. And as a
as a video by the way, it's

really good because you can
download the kajabi app that I

put everything on and, and you
can sort of watch the videos at

any point. But you can also then
lock your screen headphones in

go for a walk and just listen to
the audio bit. It's a lot

prettier when you're only
listening I can tell you, but it

means you can do all of that
it's there to design to sort of

help you there. You know, we've
we've very much gone a direction

at the moment of blended
learning where we're still doing

all the face to face work. But
people are able to dip in dip

out to the recorded stuff, the
videos, the audio lessons, the

practicals exercises, we're
going to be for everybody, every

member gets to join the Academy,
which is a Facebook group.

And there's peer feedback and
learning as well with with

regular calls and presentation
opportunities to get peer

feedback. All these kinds of
things are now growing quite

dramatically. And I'm going to
be looking over the summer at

maybe creating some kind of 30
Day Challenge something along

those lines. There's all sorts
of things because I desperately

want to help people have the
confidence the willingness and

the skills to speak in front of
other people whether that's

meetings or presentations,
speeches, sales pitches, in

front of media in front of
cameras, just their own stuff,

whatever it is, because it will
open doors You don't even know

exist yet. That obviously is the
whole reason for for Open Dawes

Training. It's why I create it.

So on that bombshell thank you
so much for joining us it's been

an absolute pleasure to have you
along have a wonderful rest of

the week and and weekend schools
are out for some nearly out for

others. So you know those that
are going into school some

holidays have a fantastic time
for the parents, the gins in

your cupboard. Don't forget it's
there, right but have a

wonderful time. I say sorry,
there isn't one next week and

watch this space as to whether
there's one the week after,

after that back to normal as far
as I'm aware. There might be one

other week during August where
I'm at a motor racing circuit

doing some media work that might
make it a difficulty to do one

but for myself, Chris Dawes
Founder of Open Dawes Training,

it's been a pleasure, all the
very best Cheers for now.

Thank you for listening to
Opened Dawes Live. I hope you

enjoyed it and it was useful.

Remember, go to Open Dawes
training.co.uk forward slash

Connect, to find out more about
how you can interact with us and

how we can help you