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What are the best brands doing to stay relevant, build trust, and create content smarter?
At Share Your Genius, we have the same questions, so we're tapping the best in the space for their answers—one voicemail at a time.
Join us each week for quick hits of insights from b2b marketers and leaders.
Adam Sockel (00:09)
Steve Keys is the founder and CEO of NtelCare technology company that leverages AI and contactless 4D radar to improve senior living through advanced fall detection, mitigation, and health monitoring.
That's a mouthful just to say, let alone execute on. Steve has big thoughts on how to properly serve and care for the elderly members of our community. And he believes that technology is the way to do that better than ever. In addition to leading Intel NtelCare, Steve serves as the chairman of answer 360 telecommunications, offering VoIP and managed services across various industries.
CamView 360, a cloud-based video surveillance platform, and previously served as CEO of Challenger Water Solutions, specializing in innovative water filtration technologies.
Steve's diverse experience spans technology, telecommunications, and environmental solutions. And he's using all of that expertise to build a better healthcare system for the elderly members of our community. I was curious how he's implementing AI in that aspect of life and how it's making a difference every single day.
Steve Keys (01:28)
Hi, Adam. This is Steve with Care. Hey, sorry I missed your call. I want to provide a response to your question. In the area of senior care, traditional senior technology is architected around some legacy tools. Those include a pull cord, a bed mat, floor mat, wearables,
cameras. And it's a very reactive process today that the caregivers are responding to. What what NtelCare is bringing to the senior care industry is transforming this reactive care model to one that's much more predictive in nature. For example, we are taking
task, charting, there's a significant amount of documentation required, in this industry and being able to automate that using artificial intelligence and smart agents begins to reduce some of the strain on an already understaffed industry. the other ways that we are,
transforming this, which is really exciting, is we use a series of contactless 4D radar sensors. No wearables, no cameras, no listening. But these devices give us the ability to detect presence, mitigation of falls, and we're able to monitor a series of health parameters all from a device
that is mounted on the ceiling or wall. What that allows us to do with the integration of systems that are currently already deployed at these facilities is to start providing a set of risk scores and clinical insights. So we're able to start looking at not just changes in gait,
number of trips to the restroom, duration in the restroom, number of exit during the bed, of the bed. But we're also able to look at changes in medications. Those sorts of things all go into a set of intelligent agents that allow us to start giving the care staff a series of insights that are clinical insights so that if a resident
is beginning to experience changes in their gait, their movement, that may indicate a change in their mobility. So we can now provide that kind of insight to a care staff that says, hey, this resident should be going through some form of physical therapy to try to strengthen and change their overall mobility.
I mentioned earlier risk scoring, all of the data that I mentioned, All of those things allow us to also start providing an intelligent risk score so that the care staff now
can quickly assess that this resident score has changed from yesterday or last week. Where this begins to really impact efficiencies, again, understand the industry is straddled with a significant staff challenge where they are typically required to go check on residents every two or three hours. Well, what we're able to do
is when there is an event, someone trying to get out of bed that is at high fall risk, we're now able to send an alert to the staff to make sure that that resident is getting the assistance they need,
So being able to identify a fall immediately, although it's reactive, ensures that someone is providing care to that individual to get them up and the care they need. are a number these changes that are currently being to assisted living.
memory care communities and skilled nursing facilities. The challenge that most of these facilities encounter is you're talking about a workforce that is largely there to provide care. You've got RNs, LPNs, CNAs that are all there to really provide care to those residents.
Introducing technology does require an investment, not only by the care staff, but the management team, because you're introducing new may be some changes in their workflow or their processes. So all of that, you know, is necessary to really gain the ROI and the value from
this type of technology. So I hope that help answers your question and I'm certainly happy give you additional insight if you'd like. Thanks again, Adam. Take care.