Team Up! Team-based primary and community care in action

In this episode, Morgan and Sarah introduce Season 6 of Team Up and discuss the new team-based care pathway. They highlight the motivation behind creating the pathway and how the pathway will structure the season. The episode also includes a tangible takeaway for listeners, as Morgan and Sarah suggest trying out the team effectiveness tool available on the website as a place to start!
Special thanks to Amie Hough, a Leader in Health System Improvement for Primary and Community Care with Health Quality BC, and one of the creators of the learning pathway, who we will be hearing from throughout the season.

Links and Resources
For more information on the Team Based Care Learning Pathway check out
The Team Effectiveness Tool is a short, multiple-choice assessment that gathers information about your team’s values, communication, roles, and existing supports to help guide your learning on team-based care.

Through the TeamUp network we are working to advance supports for team based primary care. Please reach out to if you would like to learn more!

What is Team Up! Team-based primary and community care in action?

A podcast that brings together primary care providers, healthcare planners, patients, innovators and others to talk about the changes that are happening in primary care in British Columbia.

Morgan: Are you curious about how
to start a new primary care team?

Are you actively starting a new team?

Are you helping a new team get set up?


Me too.

so welcome to Team Up, Season 6.

This season's actually a reset for us.

We've been working for a couple
of years and realized that now's

a good time for us to start again.

Sarah: Right?

We've covered a lot of stuff and we're
seeing a lot of requests for a little

bit of a reset, of a how do you get going
as a team going back to the beginning

and starting over for new teams.

Morgan: And Sarah, while there's lots of
new teams coming on board now, or thinking

of being started this year in 2024 there's
also a new tool that's being published

called the team based care pathway.

And so we're this with the
release of the pathway.

Sarah: That's right.

And this pathway is really
exciting and something that we've

been involved with for a while.

So it can be found at teambasedcarebc.


And this is also a little
plug for that site.

It's a great resource, a great
place to start when you're thinking

about all things team based care.

Amy Huff from Health Quality BC
led the development of the pathway.

Over the course of this season, we'll
be hearing more from her reflections

on the pathway and how it works.

amie_1_12-20-2023_110634: it's a journey.

And I think I, I love that term, you
know, structure drives the behavior.

So if we can set up some really good
structure as a team, then naturally folks

are gonna feel more comfortable and.

Part of that team, right?

Morgan: Amy, when she built
the pathway, used a journey

metaphor, which I think is great.

Sarah: sometimes it doesn't really
feel so much like a journey.

It's not really linear, a little
bit more like snakes and ladders.

Morgan: Yeah, that's very true.

I mean, sometimes, you know, you're
working well as a team and then lots

of shifts and then you feel like you're
starting back closer to square one again.

But I think it's a great way for us
to start and frame our discussion

over this season, highlighting some of
those key elements from the pathway.

So, as you're starting out, we're
hoping to get some very tangible

tips and tricks and things that we've
learned over the last several years.

And we'll also be linking
to specific tools.

If you find anything interesting,
we'll have those in our show notes.

Sarah: Why a pathway?

We know that there's a lot of
resources out there that have already

been built and implemented for teams.

It can be hard to sort of navigate and
figure out where's the start, what do

you do next, what kind of order do you
want to think about when you're really

looking to build out resources for folks.

I had the opportunity to talk to
Amy about the motivation behind

the creation of the pathway.

We, we talk to teams a lot.

We field consultations and we're
out engaging with folks who are

either leading or working in teams.

And, we were hearing feedback
that , the resources were

great and they're widely used.

However, they were still looking for
a little bit more of the how I think

the motivation was really, around
Hearing what the needs are out in

the community across the province.

So hearing that we needed a little more
structure, All right, what is step one?

What do I need to think about
even before I, implement a team

or create a team or join a team?

So we really wanted to lay things
out, to prepare folks for, for

this change, or for this practice.

Morgan: so the learning pathway for
team based care is, is a five stage

model, and it starts with where to
start and goes on to Team building,

developing the team, looking at team
performance and quality improvement, and

ultimately assessment and evaluation.

I think this is a good way for us
to structure, Sarah, our season.

Sarah: So what we're going to be
doing for this season is we'll

have one or two episodes that focus
on each step of the pathway and

highlight particular resources.

, our goal is really to start at the
beginning, stage one of the pathway.

Morgan: And Sarah, we're going to go
through each stage over a couple of

episodes, and I think we're really
going to make sure we get those

tangible tools in every single episode.

So even in this intro to the season.

We wanted to give people something to
take away and the team effectiveness

tool on the website, the teambasedcarebc.

ca website is actually a good place
to start if you've got a team already.

So that'll be our tangible
takeaway for this intro episode.

Sarah: That's right.

And, I get really excited about the
team effectiveness tool because we've

done a lot of work in this space.

It's a really simple multiple choice
assessment and it it gathers information

about one person's perspective on
team values, communication, roles,

service delivery, patient centeredness,
and kind of existing supports.

As a great first step, try out the tool,
see where it directs you in terms of

particular areas to focus on and, spend a
little bit of time exploring the pathway.

Please tell there are specific
questions that you have.

You can email us at isu at familymed.



As always, we'd love to hear from you.

The Innovation Support Unit is a
distributed multidisciplinary team.

We work mostly remotely from communities
across the Lower Mainland and

Vancouver Island in British Columbia.

Morgan: Sarah and I are both recording
from our offices in the territories

of the Lekwungen speaking peoples, the
Songhees and Esquimalt First Nations.

Sarah: And recognizing the colonial
history and the ongoing impacts of

colonization and healthcare systems
and in Indigenous communities in

Canada and around the world, as we
move through the season, we'll work

to bring an equity lens to this work.

And we really encourage you, our
listener, to reflect on your past,

present, and future participation.

On the indigenous lands
where you are situated.

Morgan: Thanks for listening to
season six, and we'll see you

in the next episode of team up.