Keep Your Promises

What is Lot Walk with Teton Auto Group?

Welcome to the Lot Walk: where we stay close to the business, the customer, and each other, all while growing with purpose across Teton Auto Group.

Speaker 1: 00:00

Welcome to Lot Walk, where we stay close to the business, the customer, and each other, all while growing with purpose across Teton Auto Group. I'm Crystal. And today is just a quick reset. We're in a business where things move fast. Next customer, next problem, next thing that needs your attention.

Speaker 1: 00:19

And when that happens, it's easy to overlook what actually makes the biggest difference. One of our principles and beliefs is keep your promises. It's simple, but it matters more than almost anything. Most customers walk in unsure. They've had different experiences.

Speaker 1: 00:38

They've done their research. Sometimes they're already skeptical. So when they give you their time, that matters. And what builds trust quickly is when people can tell you mean what you say. If you say you'll follow-up, follow-up.

Speaker 1: 00:54

If you say you'll check on something, do it. If you say you'll make it easy, make it easy. That's when people remember. Not perfect words, not perfect process, they remember whether they could count on you. And this applies to all of us, no matter your role.

Speaker 1: 01:13

When people trust you, your job gets easier. Your customers are easier to work with, your team communicates better, and you spend less time fixing problems later. So today, keep it simple. Do what you said you were going to do. That's it.

Speaker 1: 01:30

And if this was helpful, share it with someone on your team. The more aligned we are in how we show up, the better we operate as a group. I appreciate you and I'll talk to you again in a couple weeks.