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Want a peak behind the curtain into one of the best places to work in cybersecurity and the minds of the innovators behind the industry’s leading security operations platform? Tune in to The Howler podcast!
Hosted by Chelsea Lowman, People Experience Specialist, and Mary Newville, People Experience Senior Manager, the culture duo connects with pack leaders on leadership insights, mental health and overall wellbeing, and how they lead their teams to advance our mission of ending cyber risk.
Chelsea Lowman 0:00
Hello, welcome back to the Howard Podcast. I'm Chelsea
Mary Newville 0:04
on. I'm Mary,
Chelsea Lowman 0:05
and we are on Episode Six. I always, I always leave like that space for clapping. But then it's just me and you. Like, what's the pause for? I don't know. Um, but it is now February. And if you listen to our episode last month, with our CEO, Nick Schneider, we started the episode talking about our potential new year's resolutions. And we promised we check in and we keep our promises. Mary, do you want to kick us off? How is how's February feeling your month in to your resolution?
Mary Newville 0:45
Well, okay, our defense this you listeners will be sharing this in February. So we'll be further along. But you know, we are only 11 days in. Yeah, before being transparent. Here is one it's true. I will say I, I am not one of those people that I feel like I failed because we're day 11. And I still haven't solidified the actual goals yet. So I will be honest. We're still in the formulation evaluation stage. But I do have one. It's a theme and it's tied to a real thing. But we're getting off the sidelines in 2024. Yes, is feeling like there's like fear around something and you just need a buddy and like just gone for it. I'm your buddy. We're doing it. So I, I had put myself on a leave of absence. I started my MBA right when I started at the pat. And let me tell you, that was not the time. We were 500 employees adding 4060 at 100 120 people at a time. Two weeks, we were completely virtual. We were expanding, acquiring opening offices, it was a wild time to be embarking on an MBA journey. And I think for the last couple of years now I've been just waiting for the right time and nervous about starting again. And also it's a huge investment of time and money. So I think that was holding myself in a fear pattern of like, is this the right thing. But instead of worrying, like I did all the work to get in, I know that it aligns with my career goals and will enhance my ability to work well within HR and my career goals. So instead of waiting for perfection or hoping that is put in front of me before I make a decision, we're going to make the next right step. Yeah. We're officially off a leave of absence. So the next
Chelsea Lowman 2:44
Yeah, that's so exciting. And I love the mantra or phrase, whatever you want to call it of like getting off the sidelines.
Mary Newville 2:52
Right, right. Well, yeah, we're getting in the game. And in the game,
Chelsea Lowman 2:57
okay, I love this person,
Mary Newville 2:59
which is a full now do you want your Chelsea
Chelsea Lowman 3:04
Okay, um, I think I shared last episode, not necessarily like a resolutions gal, I do sometimes set goals, but I do always set intentions or words and then a mantra for the year. So I'm not going to share my words, but I will share my mantra, which is the life that you want for yourself is on the other side of this moment. Oh, and this, I feel like could this is just something that you can repeat to yourself often like, whether it's as simple as like, you're in a workout and you really want to give up it's like no the like, healthy version of myself that I want. I just have to hold this plank. 20 seconds longer, like you just have to get through this moment, or the moment of like, you don't want to work out or you don't want to go to sleep, even though you know that you need to get more sleep to have a better day tomorrow. But I also feel like I'm also kind of taking it in a sense of like, I'm an Aries, my zodiac sign is an Aries, I'm fiery. You could say where we're fiery, we're impatient. We are some say temperamental. So even when I think about like the person that I want to be, which is, which is who I know, I am like kind and thoughtful and a good friend. It's like, Could I just take a moment and pause and take a deep breath like before I'm reacting to something or before I'm making a decision. So that's why my mantra is the life that you want for yourself is on the other side of this moment. You just have to make it through that moment.
Mary Newville 4:43
I love that. So I feeling you live that well already. So I'm excited to see what that added focus on will bring about in your life. Yes, thank you. And I just want to let the record show that or state but you are so kind so far. Oh, such a great here colleague good person to the people around do so.
Chelsea Lowman 5:09
Well thank you. I appreciate that. Yeah.
Mary Newville 5:12
And firing the best weights.
Chelsea Lowman 5:16
Well, that's what I think. But you know, no one's perfect. No one's perfect. I could there's definitely areas of improvement. And I definitely am not patient so I could take a moment every once in a while, you know, like, calm down a little bit. Um, oh, girl. Oh, yeah, we all have room to grow. Okay, I love that. So we are getting in the game. We're focusing on the life that we want for ourselves. If you're a pack member and you feel comfortable, head to the Howler Slack channel, share your mantra or resolution or words for the year just would love to have conversation around this if you feel comfortable doing so. Yeah.
Mary Newville 5:54
And like, even if you're not a New Year's resolution person reflecting on Nick's if you haven't listened to our CEOs podcast, which was episode five. It was just such a great reminder of regardless of if you're a resolution person or not, there's so much power in having, executing against it and tweaking it as you go to ensure success. So where it's from a CEO there. Okay, well, speaking of fiery Chelsea,
Chelsea Lowman 6:19
Oh, yeah. Get ready. Get ready, everyone because you are in for a treat this episode? Well,
Mary Newville 6:28
we'll let you you have to keep listening or watching to see what happens. But firing is the perfect word to describe. Boom, we're about to enter into. Okay, so we're really excited for y'all to listen to this conversation today. Or I should say y'all because our speaker lives in Texas and we learned is like texting through and through the we have an opportunity to sit down with Mark manglik Ma, he is our SVP of security services. So he leads our security services team which we call as to here on the pack. He is a US Air Force veteran and experience consultant. His experience is concentrated in enterprise security strategy, a PP Incident Response adversary hunting tactics, security operations, center formation, red teaming, teaming and security analytics. His time in the air force of nine years included over five years in the Air Force Computer Emergency Response Team where he was certified as a combat mission ready crew commander and assistant director of operations to detect real time cyber response actions across the Department of Defense. It's a great conversation with a very strong cybersecurity leader. So we hope you enjoy it. With that. Let's get into it. All right, Mark. Magma. Welcome to The Hunger Podcast.
Mark Manglicmot 7:47
I'm sorry, there must been mistake. I thought this was the Howler Ones podcast because I brought my lunch. And was that I've got a bunch of different hot sauces to eat. Wow, how long it can be
Chelsea Lowman 8:05
this this is so funny because we've actually talked about doing a hot ones type content. But it seems like this is maybe episode one.
Mary Newville 8:20
It's actually funny is Mark In preparing for this podcast. Chelsea and I talked about how you are always so thoughtful, so creative, and make an effort to make things engaging. And of course you would surprise us with being prepared for hot ones, but I can't wait for that.
Mark Manglicmot 8:36
So sorry that I went to public school I can barely read or write and this read what this was supposed to be. Also this is my lunchtime as well. So we're just going to do all that at once. Yeah,
Mary Newville 8:46
well, I mean, you're talking to other public school graduates you know.
Chelsea Lowman 8:51
Okay, so I have a I have a question so for each question that we asked you I'm assuming you're going to try to different hot sauce let's do it is do you have something for said hot sauce are you just are you putting it on anything or having
Mark Manglicmot 9:08
brand chicken nuggets here that I'll put
Chelsea Lowman 9:13
Wow, fully prepared. Okay, well if you are just listening to the audio I'd maybe recommend you switching over to video so that you can watch work it these live but totally up to you.
Mary Newville 9:28
Do you want to tell us about all the hot sauces on the onset are should with every hot sauce, Utah so I'm assuming we got some maybe local or even global options here and maybe even some homemade pack remember ones. Unfortunately
Mark Manglicmot 9:41
they're not homemade pack member These are from a very famous podcast. Oh,
Mary Newville 9:46
Xena ones from hot ones. Okay with
Mark Manglicmot 9:50
the classic hot sauce, chili maple. It's pretty good.
Mary Newville 9:55
We're fine.
Chelsea Lowman 9:57
He did give a whoop when he ate it. What would you say your tolerance is?
Mark Manglicmot 10:03
We're gonna find out but I would say like, suburban white boy medium is probably my tolerance and we're gonna set to the max today.
Mary Newville 10:13
We I'm honestly kind of nervous Mike, we got to get all the good content then before we get to like hot sauce five.
Mark Manglicmot 10:21
Well, there's 10 of them based off. Yep. Okay,
Chelsea Lowman 10:24
great. Wow. Okay, I can envision, like us asking you a really in depth question. And you're just crying and having a full on panic attack because of the sauce but well,
Mary Newville 10:38
it's you're unwell to the leadership questions that you know, you're passionate and heart people are Miss demanding. Okay, let's start with an easy one. Mark, we want to know if you're really from Texas. So for those of you that don't know, Mark, he works out of our San Antonio office. What how do you event an appropriate way to start this podcast? We couldn't decide your success.
Mark Manglicmot 11:03
Yeah, I was born in Michigan. I spent all of three months there. I don't remember it. My dad was in the Air Force. So we moved around a bunch until he got out to fly the friendly skies and we ended up in Dallas when I was in preschool and lived in Texas essentially ever since. Went through all the way through high school up in Dallas and then went down to Texas a&m for school. And then from there to the Air Force and career things and then over to your house. So I'm in Texas the majority of my life, so you are a Texan through and through. I know I don't quite sound like it but I can turn on the Texas playing if that's what you want.
Chelsea Lowman 11:41
We want you to be your authentic you. If that's Twain or no Tang will take whatever. Okay,
Mary Newville 11:47
are we ready for highs? That's number two. And our first question for you today.
Mark Manglicmot 11:51
We have los calientes Virtus hot sauce. Okay, first one came out like really fast. So, Rick well.
Chelsea Lowman 12:03
Okay, so mark, you mentioned that you were in the Air Force. And that we we know you probably have some really wild stories of your time working in cybersecurity. There, we know you have a really high security clearance. So we are looking for a holler podcast exclusive. We got an exclusive from Adam Marais when he was on our episode, or when he was on the Podcast, episode two. So we want to hear a story you haven't told here at Arctic wolf before, obviously, something you're allowed to tackle. And just something interesting that we can share with the pack here for the first time. Yeah, I'll
Mark Manglicmot 12:44
tell the story of how I got into cyberscrub in the Air Force. And then we can talk about other operational things as well. So I went to Texas a&m on a ROTC scholarship to be a computer engineer, and did that for the first semester. And then after the first semester, I was invited by the university to explore other degree planning opportunities. So me and another guy in the ROTC program found this brand new degree called geographic information science, or GIS, which is essentially data on maps. So Google Maps before that was a thing. Think CNN election night when they show all those things or when you're looking at where floodplains and stuff like that are. That's, that's what I did. And me and he was my roommate, took the same classes, we got same grades because we collaborate together on projects and stuff like that. And we did this collaboration for like three years. And then the day came, we had to go into the ROTC office and categorize all of our classes so that the Air Force in their infinite wisdom could decide what you're going to be when you grew up. And I knew I wanted to do space, which is actually one to space for missile, but satellite sounded really cool. Or intelligence, and then I didn't know what else you had a five listen. So I feel like contracting acquisitions because that sounded like a marketable skill. I had no skills at that. And so it so I classified all of my classes as computers, because that geared me that way. And my roommate who does like the one day we didn't collaborate three years, so this is his mistake, not mine. You'll see in a second, He classified them all as geography. This day, he is sitting in a hole in the ground in the Great North, waiting to push a button to launch an intercontinental ballistic missile. And now I'm in computers because they decided to put me in the car which wasn't on my list, but that column is what led to being cybersecurity. And so that's actually like the most impactful thing 10 minutes of my life when I went in there and clicked computers instead of geography. Wow, one
Mary Newville 15:06
decision and the trajectory it led you on? Yep. Okay, so mark, you get put on this path because of the button you selected one night in your dorm? When did you know you loved this field? Did you have a moment when like some crazy incident happened? And you were like, yes, this that.
Mark Manglicmot 15:27
So my first will like two weeks in the Air Force I got stationed at Schriever Air Force Base, which controls all of the satellites that the military rockets and super locked down just like other super controlled facilities, GPS is run from there, for example, plus other things. And I get to the base and like, Okay, here's the train of stuff you're going to do. And it's like dot matrix printer maintenance. And I went to my commander was like, sir, there has been a horrible mistake. Like, dot matrix is from the 80s and 90s. Like, I this is not what I want to do. Like, he's like, Oh, LT, you're silly. There's this new thing called Cyber Security where you defend the stuff and I was like, that, I want to do that. Okay, but okay, well, there's this certification called the Security Plus, this was on like, a Thursday or Friday. He's like, You should go, you know, get the book, take some classes and figure it out. And I was like, okay, so I come back Monday, and I got the certification. Wow. Wow. Yeah, he's like, okay, so Alright, you're you're really motivated. It doesn't guess as like, what's next is like, out there sees other classes you need to go do like you could go start working on a master's degree in cyber sphere as I got it. So I went and signed up for that worked on a ton of that, why was deployed I deployed as a, as a second lieutenant, which is, within your first two years, I was only in the military for a year when I deployed. Typically, officers are in for at least two to three years before they do. But for reasons I think other people just weren't able to go they sent me. So I ended up being like the youngest officer on the base, and so became a bit of a mascot. That's where some of the stuff you've talked about creativity started is, no, my job was to go around and just help the other units do laying cables for Patriot batteries, or the giant voice warning systems if they're inbound attacks and things like that. help run the classified communications back from the deployed location back to the states and just really, at that point, understood more facets of what it takes to make a platform work and just kind of fell in love with the technology side and then just kept learning and going deeper and deeper into the cybersecurity side. Wow. Okay, so
Chelsea Lowman 17:38
interesting.
Mary Newville 17:39
I was moving on to spice three, okay. Yep. Your salsa three. All right, here we go. Um,
Mark Manglicmot 17:47
Banshee ranch hot pepper sauce.
Mary Newville 17:50
I'm nervous. You mark based on the white boy, medium spice. I feel like at that point, now, we just started.
Chelsea Lowman 18:01
Yeah, how are you feeling? Let's do a check in. What do you do? Right? Okay,
Mary Newville 18:06
what milk nearby,
Mark Manglicmot 18:07
I have iced tea, and a bunch of napkins.
Chelsea Lowman 18:13
Staying true to his Texan roots, he has iced tea with him. Um, I just wanted to touch on really quickly what you said about that time in the military and jumping around a little bit. But one of our questions was going to be like this energy and passion that you bring to your role here at Arctic Wolf and your leadership. And I just think about, like our company town halls, and you're in a full on wolf suit. And you have streamers and you're doing all these fun things. So you would say that that energy really started in the military? And was that something that you felt like you like was that just natural to you or something that you felt like you needed to do?
Mark Manglicmot 18:56
Being a kind of a ham has always been natural to me. But finding ways to channel that probably undiagnosed ADHD Enos into something productive. took time, there were plenty of trial and errors of learning through school, when it's not appropriate to do that stuff. And when you can get away with it. And I just found that if you combine those things with celebrating successes of your team, it just shows you know, it's one way of demonstrating how proud of you you are of the group. And recognizing them, I think, here at Arctic wolf, when our security services team talks to customers, it's not a good day for the customer, usually right? In some cases, it's the worst day of their professional career because there's something wrong going on. So that's what our team typically deals with. And we get some shout outs from customers and stuff like that. But if they're calling us on something, it's not just to say hi and see how things are going. Yeah, so I tried to infuse lots of celebrating wins and wins. Whereas in iOS to all hands, we do monthly into times we get up in front of the company. You know, I think as a company, we do a great job of like, always trying to improve and grind and get better on things. But I try to make sure we just don't lose sight that we have a super inspiring mission here. It's really easy for me to get up in the morning when I know we're defending grandma and grandpa's retirement plan, or defending the hospital where there's a bunch of newborn babies at, you know, K through 12. Like, that's the people and companies that we defend, makes an enormous difference in every country that we serve today. So I want to make sure our team doesn't lose sight of that. I
Mary Newville 20:37
mean, I will say in my three years with the pack, I have witnessed you do that and it's really impressive. You're really aware. I've never seen a leader like you that is so good at like the tactical strategic, leading and like very, you seem I don't know this balance, though, that you have to like really celebrate. And be silly and bring out the best in people and always think of unique everything from even like the SQ recognition program. I don't know if that was your brainchild, but the Lego bricks and like Chelsea mentioned the all hands where you show up in a head to toe tie dye sweat suit with Wolf graphics on them. And I don't know you call those glasses. You are wearing your glasses. Yeah, and confetti guns like it's super fun. I it's really cool what you do. So thanks for bringing that to the pack.
Mark Manglicmot 21:25
Yeah, I appreciate I think leaders want to infuse that into their style. Like you can do that at any level, you can do that in small teams, you don't have to do it. When you have a big platform, you can just do fun stuff with your own group. If you have two or three direct reports, or if you're, you know, a peer leader within your group, find ways to infuse fun. You know, work Work is work. But what are ways to make the work more enjoyable and fun. And, you know, recognition comes in a lot of different ways. And different people appreciate different types of things. Some people hate to be shouted out in public, some people really cherish that. You know, just trinkets and things. There's a lot of different ways to recognize folks. So get creative with it. And I think this is something that anybody could do.
Mary Newville 22:07
You know, sometimes I think the things that people do really well, are there the things on their heart that they need most would you say you really thrive on recognition.
Mark Manglicmot 22:19
I mean, I don't shy away from it. I feel like I'm pretty self motivated. Honestly, like, I'm very goal oriented, I set goals for myself of what I want to accomplish. And then I feel good when I make them happen. I set goals on a daily basis, kind of monthly basis. And I've got three year four year goals. Some of these are professional, a lot of these are just like family goals that I work on with my wife and we sit down honestly, like once a year, and kind of go through like, where do we want the megalith month family to be in five years, you know, taking into account kids and finances and life experiences that we want to accomplish and stuff and just try to always look ahead and then execute on those goals, both familywize. And at work, you know tactically to make sure that everything we're doing is aligned with the stuff that's most important. And that's one thing that I try and have my leadership team do and they do an awesome job at this is set the goals of what you want for your customer with them in the mixture of things you're working on, are focused on that, instead of just the noise of stuff that can come up time to time, there's no opportunities to come up and Yusef decide is this the right opportunity for me for us to work on? Or is it one that you know the return on investment isn't where I want to get to?
Mary Newville 23:35
I feel like we could spend the whole podcast talking about that like super interesting, but as you get buff forth. Right, so you can really torchbearer
Mark Manglicmot 23:45
sauces mushroom mayhem, triple X Hot with a flame thrower on it. So I think we're we're kicking
Mary Newville 23:55
things up and eyes on me this would be the perfect time to transition to talking a little bit about sto
Mark Manglicmot 24:04
don't want to come up. I don't want to shortchange the people. That a good job.
Chelsea Lowman 24:15
Yeah, well, we kind of want to start off with a really basic, what is S two security services, just for potentially external listeners that aren't as familiar with the cybersecurity space? And what we're doing like just layman's terms. What is security services? And what what's that team doing? First
Mark Manglicmot 24:35
of all, say, this is now about a four and a half on the 10 scale. I would say the other ones were like a two or three. Very powerful. This one is a little something extra and what is what is security services. It is the team that our mission is to delight and protect our customers to make sure that they can sleep easy at night. You know, I hear all the time that they Like, because you're not because of Arctic Wolf, we're the team that doesn't sleep at night, so that they can, you know, we have the SOC, our security operation centers across the globe, that are operating all times a day, all holidays, all weekends, all those things so that our customers can sleep well at night. We have our concierge security teams that help them drive down the likelihood of, you know, a breach happening and attack happening by, you know, offering our concierge focus and security journeys that are tailored to them and where they need to go. We have our incident response team, that in, you know, the case that they have some sort of breach or compromise or ransomware attack, they like that they're there in a jiffy. And to help them fight through that network, stay in their career and get them back online. And then we also have our technical operations team, which are often the unsung heroes that are making sure that all the lights are blinking green on the customer side and things are configured and deployed correctly so that we can maximize the monitoring potential. In addition to that, we have a support team and training team that makes sure that we're delivering those promises to our customers in a consistent way at a very high level of quality. So yeah, we really try to own the outcome for our customers to make sure that we're fulfilling our promises, and make sure that we're monitoring their networks, helping them with their risk management, and then guiding them through user awareness training, which is often part that gets skipped, but is one of the most common ways that customers get compromised is through phishing and user behaviors.
Chelsea Lowman 26:30
Well, something you said, around, you know, s to those are the PAC members that don't get to sleep so that our customers can sleep. And that just made me think of kind of tying in what we were just talking about around the importance of recognition and making work a fun place to be like how important that is, especially for PAC members who are working maybe more untraditional hours or 24/7. And instances, you know. So again, I think it, it just shows how important your leadership philosophy is, in a kind of team like this. Yeah,
Mark Manglicmot 27:07
obviously, we're a team of teams I have. I'm very fortunate, you know, I'm the one here talking today. But we have an fantastic leadership team in the security services group across each of those components that I mentioned. They make sure that our team is taken care of they get the right tools and training and templates that they need to try and make sure that their time is well spent for our customers. I just have to really give a shout out to them. Because they're the ones who make all this happen. I get to sit back and watch how awesome they perform most of the time and help set the vision to make sure we're continuing to stay ahead of where we need to be as this company continues to grow and scale and add new products and features. But they're the ones who are really operating this on a daily basis.
Chelsea Lowman 27:53
Well, you've already started to brag a little bit about your team. So we want you to brag a little bit more about as to and everything that that our cybersecurity professionals are doing so do you have some fun stories that you could tell us? Maybe some recent wins? Don't forget another another hot sauce level though.
Mark Manglicmot 28:15
Okay, okay, we'll do that first. This is called taco vibes. Only. It is it says extreme burn danger today on it. So I
Mary Newville 28:25
mean, taco vibes, but i i curiously nervous.
Mark Manglicmot 28:32
That smells real. tingle on the nose. Oh, we came a little quick. To
Chelsea Lowman 28:43
wait, so we're on the fifth one. Right?
Mark Manglicmot 28:45
Yes, we're halfway through.
Chelsea Lowman 28:48
Okay, here we go.
Mark Manglicmot 28:52
This tastes like taco sauce.
Chelsea Lowman 28:54
Okay, okay. But the burn might come later.
Mark Manglicmot 28:57
I think it well. Oh, there it is. On the back of the tongue, okay. Good when, recently so we have a customer that has our managed detection and response service. And they also have our user awareness training service. And we detected a early stage compromise and now my tongue is on fire or at least a compromise in their environment, and are able to go through and stop it through containment actions on our side. And then now we're playing fire. And then excellent our investigation on user awareness side, we're able to see that this all started with a user who actually failed their last two or three fishing exercises to use information to fuse together and help them figure out some tactical things they can do to make sure these attacks can happen again, from the customers was really grateful and impressed that we were able to tie together this earliest thing on the attack chain before even the initial phishing came in, like this is why this was the vulnerability was a human vulnerability, not just a system side one. And that's kind of unique for us to be unique that article can do that. We do those things on a regular basis.
Chelsea Lowman 30:32
You okay? No, cut, what cut?
Mary Newville 30:38
There probably is no typical day. But what is? What What would you say if you kind of give us a typical day in the life of somebody in security services?
Mark Manglicmot 30:46
Yeah, it really depends on which team you're on the, our security operations team has a pretty unique schedule, and how we do things. A lot of times, if you're a traditional sock analyst, you get tied locked, I would say until you get hired into the day shift or the evening shift or the night shift. And then you do kind of just jump around and do whatever you need to do. But we're, we shift, we mix it up more. So we have a 10 week rotation that we use for our team to make sure that there's equity across everybody on kind of sharing the load. And then within a shift in the sock, you may spend a couple of hours monitoring the boards of the alerts coming in responding to that, you may shift and look at customer inbound ticket replies or ticket requests and things to do. And then you may work the phones a little bit, we find that this program keeps people fresh on the concierge side usually come in and take a look at the customers you have to make sure everything's where it should be. There's any requests that came in overnight that they need to action and prioritize those. And then you spend the day working on proactive things for the customers check in to see how can we make their security posture 2% Better 3% Better with whoever it is that we're talking to that day, by finding just the little things and tweaks that can do to make themselves a little bit more resilient. It's a response team is firefighting, doing forensics, all day for customers talking to the executives on their side talking to boards, sometimes we negotiate, we will work to help them drive down the ransom amount if we need to, you know, reverse engineering malware, provide that into the threat research group. So we can create new detections if you caught that across all of our MDR customers as well. So there's a lot going on every day across the 1000s and 1000s of customers we have it's it's pretty impressive to get to walk into the St. Louis area and just see this pretty finely tuned machine, just operating on our customer base to make sure they're again protected and delighted. Wow,
Mary Newville 32:54
it is amazing. Everything that the output that comes out of the team, then we know we I love following our security wins internal Slack channel and just seeing the ways that we come through and save the day for our customers time. Before we move on from security services, and maybe to give you a little pause before we do your next hot sighs in the leadership. I want to touch on you said the word equity. And it was in a different context. You're talking about like the like the work people do. But it reminded me I wanted to ask you about I saw on LinkedIn that you're newly on the board for I think cyber up. And I know from working with you personally here at Arctic wealth, you are such an advocate for partnering. I know you've worked over the last couple of years with us to partner with women in cybersecurity and we're sponsoring a bunch of conference passes to the upcoming conference. We did this last year too. I know like I actively see you working to invest in those partnerships and in the future of cybersecurity. I just love this while you are sharing but women in cybersecurity reports that women make up only 24% of the cybersecurity field. So and I know you're doing a lot of work and have passion in that area. Can you tell us a little bit about that? Like what do you see for the number security? And how are you investing in what the future will look like?
Mark Manglicmot 34:10
Yeah, so the reason that I do these community outreach opportunities is because if everybody has the same background and same way thinking about things, and same way they approach stuff, we're not gonna be successful. The strength comes from different perspectives and backgrounds and trainings and just life experiences honestly, help out as well when we're in a role that's so customer facing being able to relate to different people across the world. So I feel very strongly that we can't become too homogenous, across the team of how we approach things within our support for that I feel this way strongly about all of industry society as well. And so with the cyber up, nonprofit, they are based out of St. Louis, they've been around for a couple of years and what they help do is a couple of different things. And their their biggest thing is an apprenticeship program that helped take people who don't come from technical backgrounds think like a paralegal or something like that, or somebody from an underrepresented community that wants a chance to get into cybersecurity, because it's, it's a great career to be in, helps them get the training that they need, and then helps them with with job placement. And so there's a focus on people transitioning careers, people from less privileged communities, also veterans that are looking to transition. And part of my involvement there is to help continue with outreach to other organizations and raise awareness of these, this program that I think is phenomenal. You know, bringing it from St. Louis, and to other states like Colorado, perhaps, Texas, other things like that. Because I just think cyber problems not going away. Yeah, even with the advances in artificial intelligence and automation, like you still need smart people that can be involved in this and know how to action on those things. So we have to continue to invest in the future workforce, I was really fortunate to have good mentors kind of coming up. And coaches have things like kind of talked about one of them who told me go out go into cyber from from a traditional IT. So I try and pay it back to other groups or communities. Yeah.
Mary Newville 36:24
Which is amazing. And it's awesome to see you model that from your position and leadership, I will say Chelsea and I are fresh with data on careers in cyber, because we spent time this week telling students in high schools about careers in cyber presenting a PAC unity scholarship opportunity. But just to echo what you said, it's a great field to be in we know it's in the top 20 fastest growing careers in the nation. And it's an opportunity for meaningful work and challenging for you to working with great team. So for anyone listening,
Mark Manglicmot 36:56
I was I feed off the energy of the folks that are just getting into it as well. Pretty high energy guy, but I feed off of those things as well. And it makes me even more jazzed and excited to do things when you can see that light bulb moment with somebody where they kind of start to get like the opportunity and like how to do these things. It's personally rewarding as
Mary Newville 37:18
well. If you're interested in transition careers, maybe check out cyber up. Or we says wi Cys women in cybersecurity is another great, there's tons of words, but those are two. Well, we'll recommend right now. For sure. Well, that was great. We're gonna take a quick pause right now to hear a security one from one of our security services pack members.
Taylor 37:36
Hi, my name is Taylor. I am the account rep here at Arctic Wolf. I sit out of our headquarters in Eden Prairie, Minnesota. And today, I'm really excited to share this new partnership that we just started because this one for me is extremely full circle. I actually started at Arctic wolf about two years ago and I started our sales development program. So that is where I was working with other account reps and AES here at Arctic Wolf, doing all the cold calling all the work to get introductory meeting set up for them. Well, at this time, this was about a year and a half ago, I actually called this customer. And he shared with me that he was currently locked into a three year contract with his incumbent. He was a bit familiar with Arctic Wolf, but wanted us to reach out in fall 2023. To have a conversation. Well, timing was just right. I actually had just stepped into my own selling role here at Arctic Wolf, actually covering that territory that I was covering as an SDR and reached out to the customer, he actually referred to humanize original conversation, and was interested in picking it up again, his renewal was coming up with the incumbent, and he was wanting to explore what other options were out there. So very full circle, I think it goes back to if you get the no the first time. That doesn't always mean there's going to be a no second third time down the line. And timing always has to be right. So hopped on the call with him, we learned that his incumbent, he was locked into a three year contract with them and actually use them three years ago, when they experienced a massive breach. This breach caused them to be down for four months and the vertical that they are in, that was pretty drastic for them. There was a lot of pain that the customer was experiencing with them particularly coming off of a breach. They didn't have a lot of support from the government. They weren't getting a lot of responses. There was a lack of communication. He wasn't able to get into a system see what was really going on from a security perspective. And he was extremely frustrated. So we had a long conversation with him really absorb what he was saying. And we went through, you know, the article of services, and he found so much value specifically with our concierge approach. He absolutely loved that especially just coming off of a relationship where he wasn't getting any support. He really wanted a team that he could lean on from a security perspective and he's saw that with a partnership with Arctic Wolf. So small IT team, he didn't have anyone that was really focusing on security. So he liked the idea of our concierge security team, being able to help them be a lot more proactive with their security as time goes on. And, again, he just saw a ton of value and was really excited to move forward. The biggest hurdle that we had to overcome here is actually their incumbent on their EDR licenses. And he needed to look into purchasing not only a new MDR provider, but EDR licenses as well. And so this is when we got really creative, and we leaned on our channel relationships. And we worked with the partner who we were close with, to say, hey, why don't we go ahead work with this customer, let's bundle together the article of services with the EDR licenses. And once we presented that to him and the president of the organization, they were absolutely blown away with what we were able to come to the table with. And I think us getting creative really show that we were really passionate about signing them up as a customer. It really sucks when you talk to someone and they're feeling all different types of frustrations, like all you want to do is just your best and help them in every single way that you can. And this offer really showed that so I actually just connected with the customer this week, checked in with him to see how onboarding had gone and helped so far, what it's been like his experience with Arctic Wolf, and he said nothing but great things. He said that he was extremely happy. He was completely blown away with the level of service and support got during the onboarding process. He said it was a very light white glove approach. His team just had so many great things to say. And it made me feel great. Going back to our deployment and onboarding team and telling them the feedback we received. So this one was absolutely wonderful. I'm so excited to have them as a new article customer.
Chelsea Lowman 41:51
All right, well, I hope you're jazzed and excited because it's time for the the six hot sauce. Okay, here,
Mark Manglicmot 42:01
Brooklyn deli, ghost pepper hot sauce. Hello. Just says don't meet this. So here we go.
Chelsea Lowman 42:10
And I will just say my way, you know, judgment, if at any point you want to back out, which I know who won't? Yeah, but as hosts, we just need to give you the out. You know,
Mary Newville 42:22
like, let's say, concern. I need my mandated reporters who might need to say mark with your best interest in mind.
Chelsea Lowman 42:35
Okay, he's eating a
Mark Manglicmot 42:37
tomato taste like, like Indian food like a curry. Okay. The heat is, I think slow building.
Chelsea Lowman 42:45
Okay. Okay. Well, let's get to our question, then. We are going to, we're going to transition to talk a little bit about leadership. I know we've kind of touched on it a little bit in our conversation. But how do you define leadership,
Mark Manglicmot 43:01
the way that I like to lead is helped set clear expectations of what outcome needs to happen. Give whoever I'm given this, this assignment to the proper tools that they need, so that they can succeed. And then usually get out of the way, and let them impress me with what they come up with and how they go about it. And then be a resource to them to check in as a guide or mentor on how to do it if they they want that help. And then I tell them as well. I'm there to break down roadblocks. So if you get stuck on something, you know, try to fight through it. But if you need help, like me or phone a friend when you need help on stuff, and we'll work through it together. It's really good. Same that I heard from our CEO, Nick Schneider that has stuck with me, that's you're not allowed to fail alone. You need to get other people something's not going well, like get more more people rowing in the boat, to help out with whatever that challenge may be. And that's really stuck with me. And I've tried to infuse that within the team to the challenges we work on here. Not easy, they're easy, they'd be solved. So, if somebody needs help with solving the challenge for a customer, or triaging a particularly gnarly alert that comes in, like, tap the person next to you in the sock and ask for help. So always make sure that we'd have a team mentality with the things that we do. I try hard not to micromanage people. I don't think anybody really enjoys that and all it does is just Yeah, so I that's kind of my mentality is setting expectations mean there as a resource. And then you know, as long as they continue to deliver on those outcomes is expected like continued to lead in that manner. And then when they succeed, I can't let's celebrate. Yes,
Chelsea Lowman 44:55
I love that so many great gems, getting out of the way you You're there, soda friend. I love the quote from Nick, you're not allowed to fail alone. That makes me think of Marianne eyes leader, Trisha. She always says don't go into your head alone. So similar. Would you say that a lot of your leadership philosophy early on was influenced? Based off your time in the military? Oh,
Mark Manglicmot 45:20
absolutely. I think and I mean, I in high school, the activity I was in was Junior ROTC, and then in ROTC in college, so it's all basically leadership laboratory training, of how to organize train, equip, motivate, influence, people, I think, I had the opportunity to see lots of great leaders and some not so great leaders, that you can learn stuff from both, honestly. And those experiences are super valuable. Yeah. I think one big adjustment I hadn't really did in the middle of leaving the military to the civilian world was, I remember, when I left, I went to be a consultant, and had a couple people that worked with me for me on a project. And I was like, Hey, can you go do this? And they're like, No. And that was new to me. I'd never had that before and the middle million, the vocabulary, the answer would have been? Yes, sir. And then they would just complained about it around the corner. Or to somebody else to figure out, oh, yeah, but they wouldn't just tell you that. So that was a quick adjustment had to make like, oh, I have to explain myself more, you know, on the civilian side than on the military side, you didn't have to explain as much as you did. And I'm think that I'm not trying to say that, like the mad thing at all. But it taught me about, you know, building understanding helps to achieve bigger goals, if you say like, this is what we need to achieve. And here's the reasons why this is an important challenge for us to tackle. You not only get that person on board, but as they bring more people involved, they're able to get them on board as well. So that's just one thing I had to adjust to coming from the military. But yeah, I learned a lot out of there, I dealt with some really challenging situations when you're thinking of both people having to deploy and the circumstances around that. And you know, the the lifestyle there as you move every two or three years, to different places. It's just a very different kind of community. That's unique. Yeah,
Mary Newville 47:24
it makes I feel like things you said just really resonated or really embody, I think, well, our pet culture, like when you talked about, no one loses alone or is going to fail alone. I think it just like Tracy said, speaks so well to our hack mentality of being stronger together and that no one here is gonna lose alone. No one is alone. We want to see each other when you're seeing everybody, when and what you were just talking about to? I
Mark Manglicmot 47:53
would just add on, like, nailed it. If you look at your microphone there, it says stronger together. Yeah. And I think, you know, the, we're talking about this theme a lot today's you know, that pack mentality, the teamwork mentality. Cybersecurity is not a not a place where a rockstar can be successful long term, because the breadth and depth that's required too much for one person to know everything about everything. Yeah, you gotta have a teaming mentality. And I think that's part of the strength of Arctic Wolf. And I'll say our scale that we reached is that we have, you know, a customer base that's pretty deep within various industries, banking, healthcare, you name it, we have lots of customers there. So we're able to understand those trends. And then use that to make them all better, you know, high tide raises all ships. So one of the force multipliers for us is the scale that we've reached of being able to apply those learnings internally to ourselves, and then, you know, give it to the benefit of the customers that we have
Mary Newville 48:53
spot on. I think we I love that about Arctic wolf that we want, we work so well together. And that extends beyond us to our communities and our customers and our partners. I remember I was thinking and it was transparency. When you talk when you build understanding, it brings about greater understanding helps achieve greater goals together and Arctic walk like we value transparency. And there is great understanding across the pack of what we're here to do and why we're doing it and challenges that we're up against. And we even have a bonus plan pin that ties to a lot of those challenges that together we can be solving them. And just when you talk about the philosophy of building understanding and how you learn that earlier in your career, I think that is also something we see a lot throughout.
Mark Manglicmot 49:36
I agree. I'm really grateful for the amount of transparency that we're able to have here. The way that we can talk about where we're going internally and talk about the things that we want to build on and improve. I think it just helps with with Biden, and again, make sure that we're all rowing in the right direction, the same direction and it helps keep both From going rogue when they can understand what and why we're doing things Yeah, I do think that's one of the strengths of our pack is that we really value that transparency
Mary Newville 50:11
as a core tenet, yeah, absolutely. Okay, so are you ready? Next one?
Mark Manglicmot 50:16
Yeah. Good day HK looks like Greek There we go. I got four left for your
Chelsea Lowman 50:30
for those listening this is this was a black bottle with like an angry looking I don't even know like your skull I'm not quite sure so Oh, that's a lot Mark
Mark Manglicmot 50:49
I don't want to wait cuse me like Oh, Mark only did just a tiny bit and so he's fine. Right but
Mary Newville 50:56
to the camera so we can really see what's going on here.
Chelsea Lowman 50:59
Okay, what's
Mark Manglicmot 50:59
triple my laptop? This other person? Oh, wow.
Chelsea Lowman 51:02
Okay, here we go.
Mark Manglicmot 51:06
Good. Mango to start.
Chelsea Lowman 51:10
Okay, okay. I feel like they always start okay, but it's how do they stand?
Mary Newville 51:17
You're doing way better than I would be doing I give you a lot of credit. I'd be crying at this point.
Mark Manglicmot 51:23
Probably to the one before this was hotter. At least to start we'll see. I'm starting to get a little back of the tongue back the throat tingle. Okay. Oh, these are slow barons.
Chelsea Lowman 51:36
Oh man.
Mark Manglicmot 51:39
I don't know if I got the order. Exactly right too. So it's possible that I know I got the last three right for you know the levels of pain that they bring. I don't remember where this one was supposed to sit? Okay. I'm not getting too bad stuff in it. You haven't euros? But there you go. Okay,
Mary Newville 51:55
well,
Mark Manglicmot 51:56
I like this one. I'm not paid sponsor by any means. But this was
Mary Newville 52:02
Mark likes today how? I would say speaking of manga and habanero we have someone in sto at Arctic Wolf and I wish Chelsea I don't know if there was named but he made homemade salsa for Hispanic Heritage Month. And when I tell you that nobody warned me that was level 11 on a 10 point slow. Nobody worked. So I could ship and I was like I gotta go I'm not sure what's happening. But you'll have to we'll have to get I know who it is I can picture my camera resonate with so
Mark Manglicmot 52:32
I know in San Antonio. Edgar made a lot of hot sauces down here that were sauces that was fantastic. That's one things I like about this office particularly is we do a salsa competition each year. We do a chili cook off Texas chili does not have beans. I will fight you
Mary Newville 52:51
chili without being so it sounds like Texas chili is my branded chili
Mark Manglicmot 52:55
it is we had a 21 entries this year 20 of them I would consider food the other one was just a crock pot of hate and regret
Mary Newville 53:09
making in the top three did it when
Mark Manglicmot 53:10
we had a we had a category first spiciest and they they came to play dominated dominated that one it was unanimous so this and that was way worse than anything I've had here so far. I think it was literally just battery acid and like
Mary Newville 53:31
it Primus in this moment. prepared you prepared. Yeah.
Chelsea Lowman 53:35
Well, next time you're in Minnesota, Mike will have to connect you with the SU member that made it here in Minnesota. It was spicier than we thought but it was everyone's favorite. And some people even wanted to buy bottles. Oh, yeah, it was good. It just Mary was not prepared. She had not been warned of the spice level. It's
Mark Manglicmot 53:55
cool to see like regionally How do you have different competitions? Like are you to Office did enormous smoked meats day with brisket and ribs and stuff? Like that was fantastic. Yeah, all the different places do different things, which is fun.
Chelsea Lowman 54:12
Okay, how many? How many do you have last month?
Mark Manglicmot 54:15
That's three left, we're gonna go this one's three left. This one's called the bomb. And I know that there is some reputation. We'll give it a good shake to make sure it's
Chelsea Lowman 54:26
okay, while you prepare that one. I have one last leadership question. I'm just curious. When we had Dan Chiapa on the podcast, he was talking about how throughout his career he had to learn when to be Yoda and when to be Darth Vader. And you can create you don't have to use Yoda and Darth Vader but I'm just curious knowing your personality. Do you ever struggle with when to be a little bit more direct versus when to be where silly rarely, you know all of those types of
Mark Manglicmot 54:58
things are question I'm going to bring the pain and then I'll bring the answer. Okay.
Chelsea Lowman 55:04
Oh, immediate facial reaction for those listening. Or
Mary Newville 55:07
the positive one. It wasn't like oh, his eyes woudl slowburn
Chelsea Lowman 55:13
Oh, an immediate bird. Oh,
Mary Newville 55:17
God we need to call in for milk is the iced tea?
Chelsea Lowman 55:21
Yeah, should we 911 Cheryl to get you some milk?
Mark Manglicmot 55:26
No, no, I'll make it. Okay, okay. Okay. I wouldn't say it was a tough question tough hot sauce but
wouldn't be Yoda wouldn't be Darth Vader. I think that's the core of being a good leader is knowing when to flex based on the situation that you're in. Younger neuro earlier in my career, I was more quick to be Darth Vader. I've learned over time that you need to reserve that you need to praise in public and criticize in private is a big thing. Was No, this is really hot. So yeah, he's sometimes you still got to bring out a little bit of the Darth Vader to the maybe rile up something to shake something loose if you need to. But it should not be your go to it should be like you only have so many of those cards to play before you're out and you become tone, tone deaf want to be real selective of when to use that? And I think the savvy Are you are as a leader, the less you have to play it. What
Mary Newville 56:41
you're doing afraid?
Mark Manglicmot 56:43
No. I'm an emotional guy. So yeah.
Chelsea Lowman 56:48
Tear and walk over there. Yep.
Mary Newville 56:51
Sounds like something we've been asking all of our leaders as they've come on the podcast is to tell us a little bit about wellbeing and how you prioritize it mental, emotional, relational, for yourself and Aussie for your team. What does that look like?
Mark Manglicmot 57:03
I feel like I'm not living it right now. I have prioritized everybody else's well being over my own because I regret that. A lot? No. No, I get asked a lot about work life balance. And I think you got to look at it as a continuum. And something that's a long term thing. And it may not be a daily thing. And by that, I mean, you may have a week or two where you're working really hard to get something done. When that's done, you need to build in some downtime, and you need to defend it. And so I mean, I try to always have the next break that I'm going to take from work on the books. You know, by the time that I finished some sort of PTO, I always scheduled the next one, whatever that's going to be, it helps give me something to look forward to, for when it comes to taking breaks. Also, it's important to have healthy outlets, not hot sauce. To relieve stress, I try to exercise almost every morning on COVID. I built like a CrossFit gym in my garage and do that before I come into the office. And then you know when when I get home, I put everything away until the kids go to bed. And then I'll come double check on stuff like I try to prioritize when I'm with the family and present. When we kids karate practice is play with them, have dinner with them, do the read time and then I'll check in on what's going on. So it's work life balance is something you have to work at. You have to work at work life balance, it's not something that's given. And something you have to prioritize any job if you don't prioritize it, work will just consume you because we'll have to tell work when it's time that you need to take a break. And again, it ebbs and flows. You may have really busy periods and then you need to build it a little pitstop. Well, that's
Chelsea Lowman 58:52
great. And we we only have a rapid fire laughs Are the
Mark Manglicmot 59:00
angry goat pepper company dreams of Calypso private reserves super hot Caribbean style hot sauce. I've been I've only been able to taste it. It's just destroyed.
Mary Newville 59:13
While you're prepping that Mark, I was gonna say it sounds like one of your priorities is your family based on even beginning you were talking about how you all set goals at the beginning of the year and how you're so intentional to like spend time with them after work and be all there. What else makes the list of priorities in your world?
Mark Manglicmot 59:35
Yeah, priorities definitely family. Actually, I get a lot of joy out of the work that I do, as well. So that's something that helps drive me is work to in this because again, we have an inspiring mission. If it wasn't something that was contributing to the good of society, that wouldn't be motivator. I like to travel a lot. So that's what I Yeah, traveled a lot with this job. previous jobs, I like to see the world. I'd rather spend my nickels and dimes on experiences and memories than on trinkets. That's just me. I like to play guitar sounds not that good, but I can play you know, any grunge or punk song and starting to learn a little bit more metal. Mark
Mary Newville 1:00:20
I you know that now that we know this when Chelsea and I come to visit the San Antonio office we are for sure planning a cafe happy hour and you will be honest. You will or you will have to be on the entertainment lists. I feel like I'm
Mark Manglicmot 1:00:36
not that good. I said that first. Also, I can do karaoke poorly. My thought is if you can't sing well sing loud. So that's that's what I do.
Chelsea Lowman 1:00:48
Everyone should sing karaoke poorly. No one wants to hear a good singer. Yeah,
Mark Manglicmot 1:00:53
the ruins the vibe. Yeah, it ruins the vibe.
Mary Newville 1:00:56
Um, wait, Mark, what's that? What's your favorite place you've ever been while you're traveling? Oh.
Mark Manglicmot 1:01:02
Best trip I took was with the full family two years ago to Scotland. We did a like a 1012 day road trip around the whole whole part of it. And that was fantastic to connect as a family and just spend time together. And you know, saw. I have two boys. They're eight and 11 now, but they love seeing castles and the museums and the armor and stuff like that. I like getting to visit the distilleries.
Mary Newville 1:01:27
Do you want any Scottish ancestry? Nope, just
Mark Manglicmot 1:01:31
was able to. It's just something we'd prioritize it as a place we wanted to go to. And so that
Chelsea Lowman 1:01:36
trip. All right, well, we just have the rapid fire left.
Mark Manglicmot 1:01:40
Do you want me to do the last one or do you want to
Chelsea Lowman 1:01:44
do is you want to do the last run and do their auto site or you can do the last one at the end.
Mary Newville 1:01:48
Let's see. We were talking so we didn't get to hear the debrief of number nine.
Mark Manglicmot 1:01:54
I couldn't really taste it. It just burned in it had a little bit of a like it's a Caribbean flavor, so I would save me like a jerk to it or something. Okay, Mango pineapple. I couldn't taste it. Ain't that tasty? Alright, this is the pain. So rapid fire once I take the bite the last day. It's the last thing that should last app
Chelsea Lowman 1:02:17
and I'm doing just a dab. Oh. Little more than a dab.
Mark Manglicmot 1:02:25
Okay, type it a little bit.
Chelsea Lowman 1:02:26
It's still okay.
Mark Manglicmot 1:02:29
3d You alright,
Chelsea Lowman 1:02:31
here we go. Here we go. Last hot sauce. Last questions. My looks like he's in pain. Visualize concert of your life.
Mark Manglicmot 1:02:43
I'll answer those two parts. I'm gonna cheat. I've seen the Foo Fighters three times and my favorite band. But the best concert I've seen was actually German metal band called Rammstein. And it's just like, you leave with no eyebrows because it's just fire everywhere with scale of the show is in they sell out like football stadiums when they come to the US, which isn't often the stage presents the production value is better than going to Taylor Swift.
Mary Newville 1:03:13
That is a bold statement work.
Mark Manglicmot 1:03:15
You go check it out on YouTube. It's just we would like to record
Chelsea Lowman 1:03:21
that to all Swifties. That is not an opinion of the podcast that is an opinion of Mark.
Mark Manglicmot 1:03:30
Some see in the middle of the arrows cancer like that's a fantastic show as well. But go check, go check out our website and compare and contrast. Very different experience. But the production values. Okay, equitable. That's
Chelsea Lowman 1:03:41
Swifties after us, Okay, favorite word?
Mark Manglicmot 1:03:47
Grip. Oh, no,
Chelsea Lowman 1:03:49
I love it.
Mark Manglicmot 1:03:50
Because it's a word in unpacked to mean determination stick to itiveness get things done. So great. Also, that's what I'm tasting right now. It's just great.
Chelsea Lowman 1:04:04
Place on your bucket list.
Mark Manglicmot 1:04:08
Um, well, I got a lot of the moon.
Mary Newville 1:04:12
Wow. So you would have given the opportunity? Oh, yeah.
Chelsea Lowman 1:04:17
Oh, my gosh, that easily.
Mark Manglicmot 1:04:19
I'm trip just to be clear, but yeah, I'd love
Mary Newville 1:04:22
Are you actively pursuing this dream right now?
Mark Manglicmot 1:04:24
Absolutely not.
Chelsea Lowman 1:04:29
Um, what's something that people often get wrong about you? Oh, I
Mark Manglicmot 1:04:33
don't know. I'm pretty transparent as a person. So. Um, I don't know. I'm not gonna I'm not self aware enough to even identify that. We say my name wrong all the time. Your last
Chelsea Lowman 1:04:50
name? Yeah.
Mary Newville 1:04:51
They say, Oh,
Mark Manglicmot 1:04:52
anything you want. It's manglik mod is how you say it, but people say it a million different ways.
Chelsea Lowman 1:04:59
I don't think about never heard anyone at Arctic wolf say it that way.
Mark Manglicmot 1:05:04
Well, I don't care. I'll answer to whatever.
Chelsea Lowman 1:05:06
Okay manglik Mott. That's it. Okay. Your cry? Are you sad? No one gets your name right. Is that what cry? Yeah. Okay, last one. Give us a snapshot of an ordinary moment in your life that has brought you joy. Um,
Mark Manglicmot 1:05:25
yep, sitting. drinking this tea is gonna give me a lot of joy.
Chelsea Lowman 1:05:30
I was like, not this moment.
Mark Manglicmot 1:05:36
I love in the spring, summer and fall after work to go sit in my backyard duck and heat up my egg and cook some meat and watch my kids play in the pool and go roughhouse with them like that. Does boys make?
Chelsea Lowman 1:05:51
That sounds like bliss? It really does. Okay, you survived. How are you feeling?
Mark Manglicmot 1:06:00
Yes. I'm feeling lots of things. Okay. Well, like, percolates into your hands in large figures. But like, I can feel the heat everywhere. Wow.
Chelsea Lowman 1:06:17
So the last one was definitely like,
Mark Manglicmot 1:06:21
I don't know, by the time I had number eight. Forged everything in this. This was bad, too. But yeah, step up from the bottom is just bad time. Bad time in a jar.
Mary Newville 1:06:36
I'm like, gonna be curious. So I asked Cheryl, how you look the rest of the day, maybe you'll have higher blood like you'll just be gone, or upset or that
Mark Manglicmot 1:06:47
I made sure I didn't have any other customer facing calls after this. So they questioned who I was as a human. Yeah, good.
Chelsea Lowman 1:06:55
Yeah. It's so time to recuperate? Well, I'm impressed. And
Mark Manglicmot 1:07:00
this should be the standard now. Right. So whoever you have next, this should be the standard.
Chelsea Lowman 1:07:05
Now we have Kristen are
Mark Manglicmot 1:07:09
challenged Lee to do the same thing I just said.
Chelsea Lowman 1:07:11
Okay. Well let Kristen know that you've officially challenged her. Well, this was so much fun. Thanks for answering the questions authentically, but bringing your your fun Mark stamp on on the podcast.
Mark Manglicmot 1:07:28
Thanks for letting me have lunch.
Mary Newville 1:07:30
Yes, Mark. This was great. Thanks for sharing about security services, your leadership philosophy, thoughts on wellness, just some of your story and of course, modeling super creative, thoughtful final leadership. This was a treat.
Mark Manglicmot 1:07:45
Appreciate it, guys. Yes. Hope
Chelsea Lowman 1:07:47
the year the rest of your day is okay. With
Mary Newville 1:07:49
the Texas farewell. Yeah.
Chelsea Lowman 1:07:52
Oh, y'all. Bye ever. Goodbye. Oh, wow.
Mary Newville 1:07:56
I was just not expecting that at all. I wasn't either. But in hindsight, we should have expected that. For sure. For sure. liforme. Like, of course mark would show up with
Chelsea Lowman 1:08:08
hot one. Literally, and I am shocked with as they say. I was so surprised that they just had all those hot sauces in their fridge in the Texas office. Like he didn't even have to go purchase those. They were just readily available.
Mary Newville 1:08:24
Well, listener we learned that after we ended our time with Mark, we were still chatting. We asked him How did you have time to get those because we just we scheduled this pretty last minute. And he was like, Oh, they're already in the fridge. Office the article San Antonio office.
Chelsea Lowman 1:08:40
Wow. But such a fun way to have a conversation. But like we talked about at the end like he still answered so eloquently, he was authentic transparent. So I still think you get a really good look and insight into who Mike is and his journey and his appreciation for his team like the larger s two team. So really excited for everyone to listen to this one. But we have a lot of fun things coming up as you are already part of the pack in February. It is Black History Month. March is Women's History Month. So both our black employee Alliance and our Women Transforming title alliances are hard at work, scheduling a lot of really fun learning opportunities but also just fun connection events like headshot and happy hour and things like that. So be on the lookout in the packet unity Slack channel. For more information there. We also have coming up our well wolf spring wellness challenge. So really excited. That'll be mid February to mid March. More information about the challenge will be shared in the well walls Slack channel. But the challenge is really going to be focused on all five buckets of the wild wolf pyramid. If you've seen that put Well, hopefully you've seen that. Well, look pyramid, biddable encompass emotional health, physical, mental financial professional. So lots of different ways that you can tap in and focus on your whole well being during the winter, which for those of us who live in colder places, is sometimes a challenging time. So looking forward to that. And I think that is all for the next couple of months. But always be on the lookout in the holler newsletters, so you get that monthly tear, straight to your email inbox. And then we also have the Howler Slack channel to stay in the know as well. Yeah,
Mary Newville 1:10:42
I'm so looking forward to the next couple of months, I feel like this will be our third year participating in all of those items. And they get better every year and more pack members involved. And just kudos to you, Chelsea, for your leadership and partnership with our different alliances and bringing their dreams to life. Those of you that aren't part of the pack, we typically will share employee spotlights on our LinkedIn. So tune in there if you want to follow in on any of the fun and hear about some of the incredible people that make up the pack. But that said, you are listening to this strain of hearing, which is Black History Month. So encourage you to celebrate all of your bipoc colleagues and leaders in the industry and look for ways to amplify their voices and continue to just invest in a better world for all so thanks for listening today. If you're not part of the pack and want to join us on our mission to end cyber risk. If you weren't excited about that mission before this podcast, hopefully you are now is fine hearing our mission through Mark's eyes and the countries and the people and different organizations that we protect. But you can check out our open positions@articulate.com backslash careers will talk to you in March we're bringing to you our Chief People Officer Chris and means out. Thanks everyone.
Chelsea Lowman 1:12:03
See you next time you bye