Business Roundup September 2026

In this September edition of The Women In Business Radio Show, Sian Murphy is joined by Kemka Emereole and Jemma Fairclough-Haynes for an honest conversation about wins, wobbles and what’s next.

They explore confidence, valuing your time, recognising opportunities, quality over quantity, AI and the importance of finding what genuinely works for your business, rather than simply following what everyone else is doing.

A candid business roundup full of real experiences, useful reflections and plenty of laughs.

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Creators and Guests

Host

Sian Murphy

Guest

Jemma Fairclough-Haynes

Jemma Fairclough-Haynes is the CEO of Orchard Employment Law, an award-winning consultancy based in Kent and serving clients nationwide. An internationally recognised speaker and thought leader, Jemma specialises in making employment law easier to understand while helping businesses and employees thrive. She has spoken to audiences of 10 to 2,000, both online and in person, covering employment law, business growth and networking. A nine-time award winner, Jemma has built Orchard Employment Law into a trusted partner for businesses seeking practical, tailored support. She is also a regular media contributor, sharing her expertise with outlets including BBC News, Sky News, GB News, KMTV and the Daily Mail. Beyond her professional work, Jemma is passionate about supporting her community through mentoring, work experience opportunities and charity initiatives, while championing and inspiring women from diverse backgrounds in business.

Guest

Kemke Emereole

Kemka Emereole is the founder of SpecifiVA Ltd, a UK-based offshore talent service working specifically with small and medium-sized businesses. Before founding SpecifiVA, she spent years operating at senior level across industries including residential real estate, hospitality, serviced accommodation, IT, marketing and recruitment, building the kind of ground-level understanding of small business operations that most consultants don't have. SpecifiVA was built from that experience. The business doesn't just place offshore professionals; it works with clients to identify what their organisation actually needs, not just what they think they want, and provides the compliance, operational and integration support to make the placement stick. Kemka works with UK SMEs who are ready to grow but can't afford to get the next hire wrong. She is a speaker at the Women in Business Big Show 2026 and can be found at www.specifiva.com

What is The Women In Business Radio Show?

Tune in for fun, inspiration and unfiltered discussions as host Sian Murphy interviews down-to-earth businesswomen sharing ideas, tactics and stories.

Regular features include recommended books, tools, lessons learned and top tips for business.

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Hello and welcome into the September edition of The Women In

(00:00:04.999):
Business Radio Show.

(00:00:06.519):
I'm going to come to what we're going to call it in a moment.

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But first of all, I'm going to get my guests today to introduce themselves because I'm terrible.

(00:00:15.082):
So who have we got?

(00:00:16.162):
Kemka Emeril.

(00:00:17.902):
Gemma Fethle-Paynes.

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So...

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We don't really talk about our businesses in this show,

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but I am just going to get them to tell you what it is very briefly that they do.

(00:00:27.971):
So you have an idea of, I don't know where we're all coming from.

(00:00:31.173):
Okay, I do low cost, high quality staff for businesses.

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Gemma?

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Support businesses with employment and HR matters.

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And what do I do?

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Well, I do this.

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I also run the Women In Business Big Show.

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I publish a magazine called Stepping Out.

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I help people get connected.

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And, you know, one day I'm actually going to work out what it is I do.

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But I help people grow their businesses so that they can create their own freedom.

(00:00:59.637):
But mostly what I like doing is chatting.

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So...

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In this show, we were calling this Wins

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Wobbles and What's Next.

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And that sort of explains what it is about.

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It is about Wins and Wobbles and what we're doing next.

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But one of the problems is I was looking at some of the stats,

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which is something I don't actually do that often.

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I should clearly do a lot more than I do, looking at some of the stats for the shows.

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There is a show in October 2025, which is called Business Roundup, October 2025.

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And people are going and listening to that

(00:01:42.175):
now before they go and listen to

(00:01:45.276):
the latest Winds, Wobbles and What's Next.

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So clearly there's a lesson in there, isn't there?

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I don't know if it's that I would have thought,

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you know,

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looking at it on the surface,

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I would have thought that it's 2025.

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Who wants to listen to a Business Roundup from 2025?

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October 2025.

(00:02:02.892):
Something special about that one.

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But you wouldn't know.

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You actually have to go and listen to it to know if there's anything special about it at all.

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So if the title isn't enticing, all of these are distributed in the same way.

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Perhaps this is a win and a wobble.

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And what's next?

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All in one go.

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All in one go.

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I've noticed something.

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It's not performing as I was expecting.

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It's all a bit weird.

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And so now I think I need to start calling things Business Roundup September 2026.

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I wonder if September 2026 will have the same pizzazz as October 2025.

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It's difficult to tell, isn't it?

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We are discerning women.

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I don't know.

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I mean, it was just, it wasn't for jazz.

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I don't know.

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I don't know.

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That was literally all it said.

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Business Roundup, October 2025.

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And now, of course, people are going to go and find it and it's going to get even more.

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People are going to be listening to it.

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What is all this about?

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I have no idea.

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But I suppose in a way it sort of says what it does on the tin.

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And the other thing is,

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is they're listening,

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because you can tell these things if you have like post statistics,

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or if you ever bother to look at them, I guess it would help.

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But you can tell how far people have gone through.

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And they're going to the end.

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Yeah, so you can see,

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you know,

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if they listen to the first 10 minutes, it's probably what they're going to do now.

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It's that woman ever going to shut up talking about October 2025.

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But you can see if they've listened to the first bit and then they've gone away,

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you can tell or,

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you know, when do they leave or how long do they, and they're listening.

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Yeah.

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What did they do with September 2025 and November 2025?

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They were called something else then.

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See, that's when I changed it to

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weird names.

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Maybe it's the simplicity.

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I think it may well be.

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People want a business roundup.

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Do you know,

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and I think I'm going to change the names back,

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and I think Business Roundup,

(00:04:06.362):
my mistake was assuming that because the Roundup was a month that's now nearly

(00:04:11.085):
a year ago, people aren't interested.

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Perhaps they are.

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There we go.

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Keep it simple.

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That's a win.

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There we go.

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Win.

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Okay, so what should we start off with?

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So we normally do what we're reading or listening to.

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We talk about tools that we've found.

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We talk about what's worked, what hasn't worked.

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And I don't know, then we see where it goes.

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Now, I'm going to say now, Gemma, I know you need to leave in about 20 minutes.

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So we sort of better get a move on, haven't we?

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Yeah.

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Right.

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Okay.

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What about what we're reading and listening to?

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I'm not reading anything businessy.

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No, no, no, you don't want to be reading anything businessy at all.

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So I went on holiday and I'm reading a book called The Quiet Girls and it's fiction

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and it's about this school that's got like secret society going.

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That's just a bit of downtime.

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Is it like Mallory Towers or is it like subversive, wicked?

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Is it Tom Brown's school days or Enid Blyton?

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I don't know.

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I have not read either of those, so I don't know.

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Okay.

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So you know who Enid Blyton is?

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Yeah.

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Right, okay.

(00:05:19.653):
So Mallory Towers is one of hers.

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So it's all a bit,

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you know,

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it's sort of like round-bellied girls bouncing around in... Getting into adventures.

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Yes, getting into...

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Yes, Adventures in the Gym.

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And Tom Brown's School Days is all sort of whippings and horrible from what I remember.

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No, it's neither.

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So without giving away the plot too much,

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it's suggesting that there are powers that be and there are secret societies and

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in these schools there are people who are part of societies that are running things.

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So it's quite interesting.

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So it's like it has a hidden... Hidden, yeah.

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Hidden meaning is far too complicated for me.

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Well, I'm not doing anything that exciting.

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I am still on my quest to learn about World War II generals, as I was doing last month.

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So yeah, still reading about... Why World War II generals?

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Because I just suddenly realised,

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I stumbled upon it,

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no particular reason,

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but I got intrigued by one in particular called General Patton.

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And his leadership style and some of the things they got up to during the war.

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These are stories that you don't really hear about.

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Different types of heroism and statements being made and all this.

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So, quite interesting.

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Intellectual.

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What are we learning around the table?

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Espionage.

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Intellectual.

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I'm learning that you two are much better read than me.

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I feel like I should get out more.

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That's what I'm feeling.

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So,

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I'm still working my way through a...

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I'm going round and round in it, really.

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It's a book by Phil Stutz called The Talks.

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He's a psychiatrist who works with people and helps them with that sort of thing.

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So I'm just going to sort of mention and leave that there.

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But I very often will have an underlying theme of police procedurals and a murder mystery.

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A book that I will have going and sometimes it can take me,

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God knows, a week to listen to this because I listen to them at night.

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I listen to them all night.

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So I have AirPods and that's basically what I do.

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Because if I don't put something on that hooks my brain, my brain is just rebuilding cities.

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It's like SimCity.

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It's just doing whatever it is it's doing.

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Like mad.

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So...

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That's what I do.

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I put those on and they can last me for, goodness knows how long.

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If you have trouble sleeping,

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that can actually be,

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certainly if you have trouble sleeping because you have a busy mind,

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that can be a really, really good way of stopping that from happening.

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That's actually how I got into the whole World War II thing,

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because I stumbled up,

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before I started reading the actual books,

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On social media,

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I just came up on this,

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you know, like a,

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not a podcast,

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but like a, I don't know, you said, reel or something about this gentleman.

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Oh, okay.

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Because I have to switch my brain off.

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And so you decided to delve a little bit deeper into one thing.

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For me, it's,

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you know,

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I was listening to Radio 4 the other day and there was a lady on there talking

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about insomnia and sleep issues.

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And I just, I just never know why they don't recommend this.

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Mm-hmm.

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Because I sleep all night.

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I fall asleep really quickly and I sleep, the odd occasion, but I tend to sleep all night.

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And I wake up and I'm sort of okay.

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And if you have a busy brain, I don't know.

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But it sounds like, I mean, I'm asleep before my head hits the pillow.

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That's not even joking.

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But what you're describing sounds like it would have the opposite effect.

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I think if for me,

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if I went to sleep listening to something,

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I'd be so busy listening that I wouldn't sleep.

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Yeah, but you see, but that's how it works.

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For me, and it has to be generally a story because our brains will click onto a story.

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So...

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Clicking on and having my brain absorbed in a story stops it doing everything else.

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Yeah.

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And that's what works because I can't,

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it's impossible to sleep when your brain is building another 25 businesses.

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Yeah.

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And that, so that is for me, I don't, clearly it wouldn't work for everybody.

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But if you have a really, really, really busy mind,

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I find that works.

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For me, actually, it's the same.

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Having...

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In a way,

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something to focus on as opposed to everything flooding in when I lay down to sleep

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and that's when it fires.

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And for me,

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when it's a story,

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it's because our brains do funny things when we listen to stories.

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Our brains sort of click on and they want to hear the end.

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But I will actually fall asleep within minutes.

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How are you remembering what the last thing you remember?

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No,

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I don't.

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It's terrible.

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So the next night,

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assuming I haven't woken up during the night,

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which we all do every now and then, don't we?

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So the next night,

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what happens is I will go,

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well, okay, I've probably got to Chapter 2 before I fell asleep.

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So I'll just go back to Chapter 2.

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And if I recognise it, I'll

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go to Chapter 3.

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Right, okay.

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Yeah.

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So, yeah.

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Yeah.

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That's pretty interesting.

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I can relate to that.

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I don't think I actually said I was reading anything at all, did I?

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No.

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Okay, never mind.

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It doesn't matter.

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So let's go with, shall we do what's gone wrong over this last month or so?

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Let me tell you why I do this.

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I ask people to share this because so often in business, all we see is what's gone well.

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We see the packed events.

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We see the book launch that went marvellously.

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We see the highlights of what people talk about.

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And if you're not careful,

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you end up thinking that everybody's doing gloriously well

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and whatever you're doing is crapper, it's not working.

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And I think it's really nice to see that actually there is failure that sits alongside success.

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I think it's important,

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actually,

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because I dread this question, but it's actually, you know, I get the point of it.

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And you're actually right.

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What we talk about, what we see and consume out there is the success.

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And if you are not at that level, it can be quite demotivating, can't it?

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Especially when you run your own business.

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It's very isolating to be a business person.

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So it's good that we can talk about things that didn't, you know, You're quite right.

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Yeah.

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Saying that, should I go first?

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Go on.

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I'll throw myself in there.

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Go on.

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And I'm going to say something that I'm going to be very vague because I don't want

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to name any names or say any spotlights,

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but I was recently asked to do something or to join something,

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which I was quite humbled by the invitation.

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And I did.

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And I very, very recently withdrew from it.

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And I'm going to be vague, but I hope there's a lesson there.

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Sometimes we are asked to take part in things with all best intentions on both sides.

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But the lesson I learned is,

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for me, is to value myself enough to not be very quick to accept things.

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If that makes sense.

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Sometimes,

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you know,

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maybe out of good,

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you know,

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our nature or whatever,

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we see a good cause and we're asked to play a role and we say, yes, oh, fantastic.

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I can't believe you see me that way.

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But actually,

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I think that we,

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I've learned to be more circumspect and also to look at what I'm bringing to

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the table,

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the reason why I was asked in the first place and actually ring back and say,

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thanks, but no.

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That went wrong.

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I'm going to comment on that because I found myself in that situation where I didn't ask.

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And it was a very, very costly, very costly.

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Where I didn't ask.

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Why have you asked me?

(00:13:56.550):
Absolutely.

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Why have you asked me?

(00:13:59.632):
I was really flattered to be asked to go into business with people.

(00:14:06.411):
Oh, wow, they're so far

(00:14:08.113):
ahead of me.

(00:14:09.675):
Wow, okay, yes, a proper, you know, we're going to do this properly.

(00:14:13.599):
And I never asked why.

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Why me?

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Mm-hmm.

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What do you think I'm bringing to your party?

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Mm-hmm.

(00:14:23.275):
Very costly.

(00:14:24.255):
Very costly.

(00:14:25.356):
Yeah.

(00:14:25.896):
And it was a lack of confidence.

(00:14:27.797):
Yeah.

(00:14:28.037):
It was literally a, oh, wow, oh my God.

(00:14:30.798):
Yeah.

(00:14:32.699):
I haven't even started and I'm being invited to do this, that and the other.

(00:14:37.320):
But why?

(00:14:37.961):
Why?

(00:14:39.501):
Exactly.

(00:14:40.142):
Exactly.

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And, you know, for me,

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I feel like,

(00:14:45.043):
because this is all still very fresh, I will say that I dodged a bullet.

(00:14:48.545):
Mm-hmm.

(00:14:49.517):
So I will say that thankfully things came to light very quickly.

(00:14:52.499):
It could have been more costly.

(00:14:54.820):
But you're absolutely right.

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It is a confidence thing.

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And I learned that about myself because sometimes we think that we are, don't we?

(00:15:02.904):
Until things like this happen and you realize, well, you know,

(00:15:07.889):
Sometimes we're confident in our own lane.

(00:15:11.132):
Exactly.

(00:15:11.993):
I learned that when I was in local government and,

(00:15:15.035):
you know,

(00:15:15.355):
I thought I was earning lots of money and I had a really posh car and all

(00:15:18.338):
of this sort of thing I was doing with MPs and this and all that.

(00:15:21.360):
And I thought, yeah, I'm really confident I can do this.

(00:15:24.062):
I can deal with these people.

(00:15:25.884):
And then I left...

(00:15:29.023):
I left, say retired and sort of started doing things that were involved catalogues

(00:15:36.206):
and this sort of thing and knocking on people's doors.

(00:15:38.966):
Suddenly I was sat in this huge great big Merc driving from place to place

(00:15:43.568):
because I'm too scared to get out the car and do this.

(00:15:47.649):
I suddenly think...

(00:15:49.830):
This is interesting, isn't it?

(00:15:53.671):
Okay, what's the problem here?

(00:15:56.212):
Am I embarrassed?

(00:15:58.012):
Am I scared?

(00:16:00.173):
What's going on?

(00:16:01.873):
Given what I've done, this really is not a problem.

(00:16:06.534):
And it's only when you start doing that sort of thing that you learn.

(00:16:09.715):
Yeah.

(00:16:11.361):
But everyone's got their own red lines, haven't they?

(00:16:13.782):
Like for me,

(00:16:14.943):
the thought of,

(00:16:16.284):
you know,

(00:16:16.524):
like I will stand up and speak in front of hundreds or thousands of people,

(00:16:20.586):
I don't care, but knocking on doors would terrify me.

(00:16:24.888):
Knocking on doors or cold calling, anything that seems remotely unwanted.

(00:16:29.770):
I think that's what it is.

(00:16:31.170):
I don't want to be a burden and a pain.

(00:16:33.591):
That's right.

(00:16:34.711):
But sometimes you actually have to be a burden and a pain.

(00:16:38.552):
So I think I'm really good at sales because I'm really honest.

(00:16:43.654):
That may sound really creepy and I don't mean it to be, but I am.

(00:16:46.835):
If I don't think something's right for somebody, I will tell them.

(00:16:49.595):
And what that means is that by the time we've gone down that road,

(00:16:52.876):
all I have to do is say, do you want this or not?

(00:16:54.977):
Mm-hmm.

(00:16:58.345):
Because if it's not right for them, I've already said, I don't think this is right for you.

(00:17:01.346):
You might want to try this, that, and the other.

(00:17:02.646):
So then that next step of asking, do you want this or not, is really, to me, not that bad.

(00:17:08.207):
But the thought of ringing somebody up and going, hello, right,

(00:17:11.248):
what I'm doing is it,

(00:17:12.568):
and actually getting people to perhaps look at something

(00:17:19.070):
where I've interrupted their day or their whatever.

(00:17:22.150):
You're absolutely right.

(00:17:22.970):
That, for me, is the difference between marketing and sales.

(00:17:25.711):
Yeah.

(00:17:26.320):
I am really good at sales.

(00:17:28.040):
I'm not good at marketing.

(00:17:29.321):
In fact, I'm crap.

(00:17:30.941):
And I think for me, it's because it's about how I like to be treated.

(00:17:34.602):
I hate nuisance calls.

(00:17:36.782):
But do you know,

(00:17:37.402):
one of the best

(00:17:38.463):
things I ever,

(00:17:39.683):
I think,

(00:17:39.923):
because I do work with businesses sometimes,

(00:17:41.943):
and one of the best things that I think I ever helped somebody with was a business

(00:17:47.244):
who her staff would not do any cold calling.

(00:17:51.161):
They just wouldn't.

(00:17:51.842):
And that's what they were there to do.

(00:17:53.463):
And they were all in an office.

(00:17:54.504):
This was a little while ago before everybody was working from home.

(00:17:57.687):
And one day I was in that office and I heard her answer a phone call that was a cold call.

(00:18:03.773):
How dare you?

(00:18:04.794):
I'm in the middle of something.

(00:18:06.095):
And

(00:18:09.758):
Which is how I am.

(00:18:12.139):
I always try not to be rude.

(00:18:13.780):
You never know who's at the end of that phone and what they need

(00:18:16.121):
and what their circumstances are.

(00:18:18.022):
But I don't welcome it.

(00:18:19.442):
I'm certainly not looking forward to it.

(00:18:21.492):
And so how am I going to do that?

(00:18:23.372):
And how are her team going to do this?

(00:18:25.913):
When every time somebody brings up doing exactly the same thing, she's ranting at them.

(00:18:31.534):
That's not going to encourage them.

(00:18:32.774):
No.

(00:18:33.314):
So I think there are people who, I don't know who these people are.

(00:18:38.395):
Clearly, I don't know, not such a sensitive flower as me.

(00:18:44.577):
But if somebody comes to me, no problem at all.

(00:18:48.017):
I know I'm definitely not the best marketing person for my business.

(00:18:52.073):
Yeah, no.

(00:18:53.494):
No, I get that.

(00:18:55.594):
No, I'm not the best person.

(00:18:56.995):
And I'm actually putting a team together to go out and do that because it's not my fault.

(00:19:02.337):
As a business owner,

(00:19:03.137):
you have to,

(00:19:03.597):
don't you,

(00:19:04.577):
be the face,

(00:19:05.297):
be the spokesperson, but that doesn't mean you're the best person for that.

(00:19:09.499):
But I can do that if I'm asked to.

(00:19:11.019):
I don't have a problem.

(00:19:13.180):
But as for actually sort of, because we're not being videoed because my thing is broke.

(00:19:18.222):
I can't work it.

(00:19:19.422):
Well, it's not broken.

(00:19:21.083):
I just haven't sat down.

(00:19:23.265):
It's RTFM.

(00:19:25.427):
Okay?

(00:19:26.127):
I'm not sure I can say it online.

(00:19:31.972):
RTFM.

(00:19:33.633):
Actually, I can.

(00:19:34.514):
It's my show.

(00:19:36.155):
It's Read the Fucking Manual.

(00:19:39.658):
I don't read manuals.

(00:19:40.659):
I go by things prodding.

(00:19:41.940):
It should be self-explanatory, though.

(00:19:43.561):
It's not.

(00:19:44.462):
It's not self-explanatory.

(00:19:45.282):
It's a really complex.

(00:19:46.023):
So, yeah.

(00:20:12.358):
I think it's just knowing what you're good at.

(00:20:13.959):
And I've decided that I don't want to get any better at it.

(00:20:19.499):
I've agreed as well, actually.

(00:20:20.720):
That's just not right.

(00:20:21.940):
It's fine.

(00:20:22.260):
There'll be other ways of doing things or someone else who can do

(00:20:24.780):
it.

(00:20:27.321):
I'm not going to try and get any better at this because it's a waste of my time.

(00:20:32.722):
I don't know.

(00:20:33.082):
Does it matter?

(00:20:35.002):
No.

(00:20:35.522):
No.

(00:20:36.722):
It doesn't.

(00:20:37.462):
So why have they asked me?

(00:20:41.456):
Is the question that I think you needed to ask yourself.

(00:20:44.897):
You did ask yourself.

(00:20:46.378):
I should have asked myself.

(00:20:47.498):
I wasted years.

(00:20:48.338):
I'm not joking.

(00:20:49.079):
Years.

(00:20:49.499):
And I think it's, yeah.

(00:20:54.201):
Why have they asked me?

(00:20:56.041):
Did we get to something?

(00:20:57.562):
No, I'm trying to think.

(00:20:58.882):
You see, that's almost a right and a wrong, isn't it?

(00:21:01.203):
That's a wrong and a right.

(00:21:02.643):
So things go wrong all the time.

(00:21:06.125):
I'm trying to think what.

(00:21:07.939):
Something I'm not very good at all the time is diary management.

(00:21:10.621):
That's something I'm just not good at.

(00:21:13.222):
And what I do well to write that is I have an assistant.

(00:21:18.985):
And then what I do wrong is despite having an assistant, I still put stuff in the diary.

(00:21:24.568):
That is a big problem because I have something in place.

(00:21:27.189):
I have someone in place.

(00:21:28.830):
And it works well for months.

(00:21:30.391):
And then every now and then I think, it's just

(00:21:33.313):
one appointment.

(00:21:34.793):
How bad can it be?

(00:21:35.874):
And it turns out it's catastrophic.

(00:21:38.035):
Yeah, because it's not your system.

(00:21:39.756):
It's not my system.

(00:21:41.297):
Yeah, but every now and then that lesson comes back up.

(00:21:44.859):
And I have to remember that's not...

(00:21:52.524):
Talking about diary management,

(00:21:54.945):
I've decided that most of the time I don't actually need one.

(00:21:58.187):
And I do need a diary because obviously I have to be in certain places.

(00:22:01.670):
But one of the things that I changed, and I'm going to take this as a win.

(00:22:04.431):
So this is going to be my win and then we'll go with your wins.

(00:22:08.018):
Was to actually stop making appointments with people.

(00:22:11.481):
How would that work out?

(00:22:13.623):
Well.

(00:22:16.926):
I have people who want to speak to me because they want to book into the Women

(00:22:20.807):
In Business Big Show.

(00:22:22.107):
They want to come on the radio show or they might want a website or something along those lines.

(00:22:27.069):
So the choice is we book you in for a time, a specific time.

(00:22:33.390):
If it's remote, then one of us has to call each other.

(00:22:36.071):
So if I'm sat there, we're having a call at two o'clock and you don't call, now what?

(00:22:44.485):
Are you going to call, has something happened?

(00:22:46.826):
I'm not being horrible here, but has something happened?

(00:22:49.387):
Is the call going to happen if you've just been held up?

(00:22:51.767):
Are you in hospital?

(00:22:53.148):
And obviously I don't want people to be in hospital,

(00:22:54.989):
but also I don't want to be sat there whilst you've got waylaid to taking the dog

(00:22:59.050):
for a walk or something.

(00:23:02.557):
And of course I can make a choice not to work with a person who doesn't turn up,

(00:23:06.232):
but in the meantime that has not solved my problem.

(00:23:09.276):
I'm here and I don't know, shall I do something else or shall we give them another 10 minutes?

(00:23:15.100):
And so I decided to stop making appointments altogether and to work on WhatsApp

(00:23:21.823):
and just say to people, I need to have a chat with you before you book in.

(00:23:25.846):
I talk to everybody.

(00:23:28.407):
Can you chat now or message me later on?

(00:23:32.409):
If we can talk, we do.

(00:23:34.020):
If we can't, we can't.

(00:23:35.441):
And then I may say, actually, you know, are you free in an hour?

(00:23:38.663):
And then we do it then.

(00:23:39.743):
Rather than having it being Monday and I have appointments in the diary on Thursday and Friday.

(00:23:46.227):
And I find that actually works really well.

(00:23:48.848):
So it's like almost of the moment.

(00:23:51.090):
Like an on-demand kind of.

(00:23:52.650):
Yeah, almost of the moment.

(00:23:54.912):
Yeah, we're here, we can do it in half an hour.

(00:23:58.151):
It's a bit more efficient, to be fair.

(00:24:00.173):
I find it works.

(00:24:01.654):
I have the sort of brain where if I have an appointment in the diary at two o'clock,

(00:24:05.917):
from seven o'clock or six o'clock in the morning,

(00:24:07.819):
my brain's going, remember you got an appointment at two o'clock.

(00:24:11.502):
Don't get too involved.

(00:24:12.623):
Remember you got an appointment at two o'clock.

(00:24:17.987):
And it's like I'm almost like sort of twiddling my thumbs and looking at them all

(00:24:22.331):
because I've got this appointment at two o'clock.

(00:24:24.459):
Which is way out of proportion to what it needs to be.

(00:24:27.341):
I found that for me it works.

(00:24:28.542):
I also don't meet people for coffee.

(00:24:30.764):
I don't meet people for coffee and I don't have online calls.

(00:24:33.425):
I invite people along if they think they want to have a chat about something specific.

(00:24:40.010):
I may say, okay, I'm running this event.

(00:24:41.771):
I'm going to be there.

(00:24:42.792):
Pop along and we can have a quick chat.

(00:24:44.652):
I've stopped having coffee meetings.

(00:24:45.872):
I've stopped for a few years now, actually.

(00:24:48.033):
I haven't done them for a long time.

(00:24:49.253):
You've still done them for years.

(00:24:50.334):
And in the beginning, it was fine because, you know, I had a lot of time.

(00:24:53.475):
So in the beginning, it was fun.

(00:24:54.975):
And after a while,

(00:24:55.435):
it's like, this is just like, I just don't have, it's just a waste of my time.

(00:24:59.136):
Yeah.

(00:24:59.676):
If you're a friend or we're meeting up, I do that.

(00:25:02.637):
But I mean, yeah.

(00:25:04.498):
Is it because during coffee meetings, the point of a meeting isn't achieved?

(00:25:09.599):
Yeah.

(00:25:09.999):
Sometimes you don't even know what the point of a meeting is.

(00:25:12.520):
Yeah.

(00:25:14.016):
I don't know, it's just like, well, that's it.

(00:25:17.738):
Can we have a chat?

(00:25:20.340):
I got a request the other day for an online coffee, you know, like a virtual coffee.

(00:25:27.744):
No, no, it was a virtual coffee one-to-one.

(00:25:31.346):
No.

(00:25:34.768):
One chat, let's chat.

(00:25:36.569):
I just...

(00:25:38.851):
I don't know.

(00:25:39.772):
People are listening in probably think he's snotty cow.

(00:25:42.414):
But I can only do so many of those.

(00:25:46.538):
Where I have to... Time's just precious, I think.

(00:25:49.540):
And even if it's precious for you to do nothing,

(00:25:51.542):
you know, sit with cucumbers on your eyes, that's still valuable time.

(00:25:55.205):
It's also energy, actually, for me.

(00:25:57.447):
You know, I don't like looking at stuff online.

(00:25:59.589):
I find sometimes being in coffee shops...

(00:26:02.969):
In meetings or in hotel lobbies or wherever I've got to go there.

(00:26:06.373):
An hour's chat.

(00:26:10.382):
It's two to three hours potentially out the day by

(00:26:12.924):
the time you put down what you're going to do.

(00:26:16.107):
And it's not that nobody's worth that time.

(00:26:18.529):
It's just that I also think that if people value their time, they don't have meetings like that.

(00:26:24.154):
Yeah,

(00:26:25.094):
that's what I'm saying.

(00:26:25.615):
I'll do it for friends.

(00:26:27.236):
We have a catch-up.

(00:26:27.897):
Let's see what's going on in your life.

(00:26:28.937):
Yeah, we can do that.

(00:26:29.738):
We can go for dinner.

(00:26:30.399):
We can go for lunch.

(00:26:31.700):
You can do that.

(00:26:32.220):
But in terms of

(00:26:34.042):
lots of LinkedIn messages, can we meet for a coffee?

(00:26:36.223):
No.

(00:26:36.684):
What do you want to talk about?

(00:26:37.705):
Yeah.

(00:26:40.639):
I tell you what, I actually learnt a really good lesson from my son.

(00:26:46.243):
Somebody had done some work for me,

(00:26:48.144):
he's done something to help me and I thought he could benefit from it.

(00:26:53.027):
And he's a businessman and he sent back a message.

(00:26:56.450):
We were just chatting on WhatsApp and he sent back a message and he said,

(00:26:59.172):
how much is she an hour?

(00:27:00.773):
And I said, £75.

(00:27:01.974):
And I thought that he was coming at it from the angle of, How much is this going to cost me?

(00:27:11.379):
And I said, well, she's 75 pounds, but, you know, you may be able to whatever.

(00:27:15.721):
He went, no.

(00:27:16.642):
He said, I'm not meeting you.

(00:27:17.722):
She was 500 pounds.

(00:27:19.043):
We'll go on.

(00:27:19.864):
We'll have the call and we'll leave.

(00:27:21.965):
He said at 75 pounds, he said she's going to be asking questions and waffling on for hours.

(00:27:26.668):
And do you know, I thought, oh, yes, it was like that, actually.

(00:27:35.473):
So I'd only paid for an hour.

(00:27:38.097):
I'd only paid for an hour, but it was on and on.

(00:27:41.078):
There was more questions and more this, and we were sitting and chatting.

(00:27:44.680):
And so she hadn't valued her time.

(00:27:47.661):
She hadn't valued, and he was absolutely right.

(00:27:50.262):
He said, it's going to cost me a morning.

(00:27:52.792):
Yeah.

(00:27:53.293):
Or I'm going to have to be rude.

(00:27:54.935):
Yeah.

(00:27:55.856):
And it did.

(00:27:56.336):
Yeah.

(00:27:56.677):
It did cost you a morning.

(00:27:57.618):
Yeah, it did.

(00:27:58.519):
Some of it's cultural as well.

(00:28:00.161):
So I had a client based in China.

(00:28:04.727):
They're Chinese, but they came over for a meeting.

(00:28:07.110):
And that meeting was one hour from the moment I walked through the door to the moment I...

(00:28:12.982):
Left, like, to the second.

(00:28:16.544):
And we went in,

(00:28:17.265):
I went in,

(00:28:18.345):
sat down,

(00:28:18.765):
I started talking,

(00:28:19.626):
and then it got to 59 minutes, and I hadn't realised, and they just stood up.

(00:28:23.828):
They just stood up, and that was the end of the meeting.

(00:28:27.891):
And... What did you do?

(00:28:31.893):
And I was like, oh, all right.

(00:28:34.234):
Had it concluded?

(00:28:35.315):
It had concluded, but, you know, like, if you're in British, you're kind of like, okay, so...

(00:28:40.999):
Yeah, great.

(00:28:41.899):
Nope, there was none of that.

(00:28:43.119):
Are you going back tonight?

(00:28:45.540):
Or what time are you going to the airport?

(00:28:47.900):
We're too nice, aren't we?

(00:28:49.700):
They just stood up, gave me a nod, and that was it.

(00:28:52.941):
And it's the same thing.

(00:28:54.801):
My son was prepared to spend £500 because he valued his time.

(00:28:59.502):
Yeah.

(00:29:00.602):
But not when she,

(00:29:02.643):
he knew that to get that hour's worth out of her,

(00:29:06.303):
it was going to take him three hours of his time.

(00:29:08.664):
Wow, what a lesson.

(00:29:09.604):
Yeah, absolutely.

(00:29:12.057):
Interesting.

(00:29:12.717):
That's interesting.

(00:29:14.098):
That's a good one, actually.

(00:29:15.279):
Yeah.

(00:29:16.719):
And also the perception that I got,

(00:29:19.200):
and I know he's odd anyway,

(00:29:21.101):
so I should have known that it wasn't going to be like I was thinking

(00:29:25.103):
or possibly other people were thinking.

(00:29:27.084):
Totally flipped around.

(00:29:28.605):
Yeah.

(00:29:30.026):
But no, I...

(00:29:31.446):
So how did you learn to charge £500 an hour for your time?

(00:29:36.429):
Personally, I think I should charge more now.

(00:29:38.230):
LAUGHTER I think I don't charge £500 an hour.

(00:29:44.010):
I will tell you my hourly rate to sit down is £175.

(00:29:47.333):
I will do three hours for £500, but I will split that time as well.

(00:29:53.980):
So it's like two hours and one hour.

(00:29:56.222):
And...

(00:29:58.808):
The reason I do that, and that's nowhere near as high as a lot of people charge.

(00:30:02.709):
I mean, I know people that would charge thousands, but that's where I'm comfortable.

(00:30:05.950):
I'm comfortable with that rate.

(00:30:07.411):
And I think that's so much of it, isn't it?

(00:30:09.712):
It's all very well.

(00:30:10.792):
And sometimes you hear these gurus going, yes, well, charge 5,000 pounds an hour for your stuff.

(00:30:15.373):
And that's lovely.

(00:30:16.634):
But if you can't do it in your heart,

(00:30:19.095):
if you don't see that value, then it's never going to work.

(00:30:23.156):
You know what?

(00:30:23.616):
Actually, what we're seeing now is really tied into...

(00:30:27.230):
Yeah.

(00:30:27.712):
It was actually me not valuing my time enough and accepting this

(00:30:36.168):
Whatever it was and putting in way too much because then that sends the wrong message.

(00:30:41.690):
It does, yeah.

(00:30:43.571):
I think it sends the wrong message to yourself.

(00:30:45.852):
And the reason I, so somebody once said to me, how do you justify that?

(00:30:49.713):
I said, I don't have to, just don't have it.

(00:30:51.834):
If you don't want it, don't have it.

(00:30:53.815):
It's your choice.

(00:30:54.595):
It's not compulsory.

(00:30:56.096):
It's not part of, you know, living in Kent or something that you must go and pay charm this.

(00:31:01.773):
But the other thing for me is I put a lot into that.

(00:31:05.454):
I can't do this all day.

(00:31:06.634):
I can't do that from eight o'clock in the morning until six o'clock at night.

(00:31:12.596):
I probably have two, three of those sessions in me.

(00:31:16.577):
But when you look at it like that, actually, that's not much money a month.

(00:31:21.378):
If I'm so drained, but I put a lot into it, that's three of those sessions a month.

(00:31:27.440):
That's £1,500.

(00:31:29.557):
I could go and work in Tesco's and earn more than that.

(00:31:35.019):
So it's all sorts of things.

(00:31:38.781):
I don't know.

(00:31:39.161):
It's quite interesting because for me,

(00:31:41.242):
I talk to business owners about valuing their time in actual figures.

(00:31:46.664):
So having been on the other side of it now and actually seeing how I didn't even think about it.

(00:31:56.489):
Yeah.

(00:31:57.668):
It's very important that we really do understand the monetary value

(00:32:01.689):
of every single hour that we devote to whatever it is that we're devoting it to.

(00:32:06.691):
Not just say it,

(00:32:07.291):
but in my case,

(00:32:07.891):
you know,

(00:32:08.112):
not just say it,

(00:32:09.192):
but actually recognize for the first time I am not practicing what I should,

(00:32:13.893):
what I'm preaching or I should have known better.

(00:32:16.374):
I started looking at networking events in that way as well.

(00:32:18.935):
So if instead of doing that,

(00:32:20.956):
looking at that hourly rate,

(00:32:22.076):
let's just say I came up with an hourly rate of £50 an hour.

(00:32:25.517):
Okay.

(00:32:27.716):
And then I go along to a networking event that is two hours.

(00:32:31.579):
But I have to travel to get there.

(00:32:33.720):
So it's an hour there and then it's an hour back.

(00:32:36.642):
And then you have time either side where you're not doing anything.

(00:32:40.905):
That networking meeting could actually be costing you five, six hundred pounds.

(00:32:48.330):
Yeah.

(00:32:49.905):
And what value is that?

(00:32:51.725):
What value?

(00:32:52.465):
So if you're going there because you want to see your mates,

(00:32:54.866):
which is very often what I do, but that's sort of okay.

(00:32:58.286):
We go out and we see our mates, don't we?

(00:33:00.247):
But if I'm going there because it's not much fun and I don't particularly want

(00:33:04.568):
to go,

(00:33:05.508):
not really looking forward to it,

(00:33:06.348):
I'm not going to see anybody that I particularly want to see,

(00:33:08.568):
I'm going there for my business for no other reason.

(00:33:13.629):
I tell you what, you better get some value out of that.

(00:33:15.789):
Well, yeah, that's an investment that you look at in terms of ROI, right?

(00:33:18.930):
So we should really be thinking that way as business people,

(00:33:23.711):
actually applying that, not just thinking about it

(00:33:25.872):
theoretically, but

(00:33:26.732):
applying it.

(00:33:27.412):
But yes, applying it and doing it.

(00:33:29.693):
So I'm also mindful of the time.

(00:33:32.614):
Oh, look, have you got to go?

(00:33:34.554):
Yeah, I've got to value my time, sorry.

(00:33:38.908):
So Gemma, Gemma is going to go.

(00:33:42.030):
She did say that she had to go.

(00:33:43.371):
So I'm assuming you do have to go.

(00:33:45.352):
I do have to go, yeah.

(00:33:46.733):
It's now six minutes past two.

(00:33:48.694):
So is there one thing,

(00:33:49.934):
one thought that you would,

(00:33:51.975):
as a raging,

(00:33:54.517):
not raging as in angry,

(00:33:56.178):
but a raging sort of wonderful Kent businesswoman, what can you leave us with today?

(00:34:02.181):
What's your top tip for being in business?

(00:34:04.602):
Oh, goodness.

(00:34:05.723):
Um...

(00:34:11.229):
Gosh, no.

(00:34:12.710):
Sorry.

(00:34:13.210):
Top tip.

(00:34:13.651):
I mean, there are so many tips.

(00:34:15.072):
My top tip for being in business is to keep your eyes open.

(00:34:21.698):
I tell you what.

(00:34:22.259):
So what I worked.

(00:34:23.520):
So I got asked to do something.

(00:34:25.222):
I'll make it quick.

(00:34:26.162):
I got asked to do something a few months ago and I would have done it for free,

(00:34:29.425):
even though it's broken before you and someone offered me to pay me.

(00:34:31.447):
So I took the money because I said, oh, that's interesting.

(00:34:33.677):
And then someone else said to me, could you also do that thing for another organisation?

(00:34:38.121):
And then recently someone else said,

(00:34:40.202):
oh, I saw what you did for those two, could you do it for me?

(00:34:42.564):
And now I'm like, oh, maybe there's another track here.

(00:34:47.388):
I think it's quite interesting sometimes that you have other skills you don't realise you have.

(00:34:52.032):
So just to keep yourself...

(00:34:54.305):
Aware, not to follow every shiny thing,

(00:34:56.706):
but just to keep yourself aware of what other people value in you

(00:34:59.827):
that you haven't necessarily realised yourself.

(00:35:02.307):
I think the other thing that I've noticed is that the universe will send you things

(00:35:08.649):
that you ignore and then it will send you something else that you also ignore.

(00:35:15.111):
And sometimes you just have to look at what is coming towards you.

(00:35:21.104):
And sometimes they're really silly things

(00:35:23.145):
or they don't look like they're particularly significant.

(00:35:25.747):
You know,

(00:35:26.367):
they're not,

(00:35:26.928):
you know, somebody picking the phone up and offering you this stupendous deal.

(00:35:31.171):
Sometimes they're just really, really silly.

(00:35:35.573):
And you have to sometimes look at it and realise that actually there's

(00:35:39.656):
a stunningly good idea in there for your business.

(00:35:43.193):
Yeah, so I'm going to follow that track.

(00:35:45.594):
I'll let you guys know in a few months.

(00:35:49.216):
Keep your eyes open.

(00:35:50.737):
I like that.

(00:35:52.758):
I am going to ask you one more.

(00:35:54.479):
You can say this on the way out the door.

(00:35:55.719):
What do you know now that you wish you'd known when you started out?

(00:35:58.681):
Oh my gosh.

(00:36:01.642):
I know that I'm better than I thought I was.

(00:36:05.164):
I like that.

(00:36:06.285):
We're going to give Gemma a round of applause.

(00:36:08.446):
Gemma, thank you so much.

(00:36:09.546):
She's heading off now.

(00:36:10.267):
Thank you.

(00:36:13.523):
I'm sure it won't be as fun where you're going.

(00:36:15.525):
So this is all doors opening and closing.

(00:36:17.686):
Thank you very much, Gemma.

(00:36:18.747):
We'll see you soon.

(00:36:21.889):
Right then, it's just you and I.

(00:36:24.110):
So where did we get to?

(00:36:25.251):
I think we were on wins, I think.

(00:36:27.172):
We were on wins,

(00:36:28.173):
weren't we?

(00:36:28.853):
Yes.

(00:36:29.333):
I'm not sure what I've had.

(00:36:31.835):
What wins have you had?

(00:36:33.256):
I don't know.

(00:36:34.837):
I'm not very good at that, actually.

(00:36:36.738):
I can't think of one.

(00:36:37.559):
It's no good.

(00:36:39.640):
The Women In Business Big Show went well.

(00:36:42.492):
And I made a decision beforehand to

(00:36:50.178):
see how it went and look at the feedback that I got.

(00:36:52.901):
And also realising,

(00:36:57.785):
I think,

(00:36:58.245):
that I'm not about putting hundreds and hundreds and thousands of people in a room.

(00:37:03.950):
I'm about making sure that the people that are in that room are the right people.

(00:37:08.363):
It just looks good.

(00:37:08.983):
Yeah.

(00:37:32.927):
And that's a bit like having thousands and thousands of followers on Instagram, isn't it?

(00:37:38.175):
It looks good.

(00:37:38.776):
It's wonderful.

(00:37:40.278):
But if nobody's actually doing anything or taking any benefit out of it,

(00:37:43.543):
including you, what is the point?

(00:37:48.370):
It's just vanities.

(00:37:49.430):
Yes, exactly.

(00:37:50.571):
It's the old thing, vanity metrics.

(00:37:54.072):
And so that was it really.

(00:37:56.033):
I learned a lot.

(00:37:56.773):
I had a lot of really good feedback and it helped me to consolidate what I'm doing

(00:38:02.675):
and stop putting certain aspects of what I do on the sideline

(00:38:08.818):
and actually bring them in.

(00:38:10.390):
So we're looking forward to next year's one.

(00:38:12.172):
Yeah, and bringing them in to the whole of what it is that I do rather

(00:38:16.034):
than having this bit out here waggling about doing that and this bit out here.

(00:38:21.718):
And that,

(00:38:22.118):
I think,

(00:38:22.479):
really realising that actually,

(00:38:24.640):
you know,

(00:38:25.361):
other people may get fixated on numbers,

(00:38:27.402):
I may get fixated on numbers,

(00:38:29.203):
but actually numbers are irrelevant that you can make a difference,

(00:38:32.726):
you can change stuff for people with two people in a room.

(00:38:35.888):
Yes, quality over quantity.

(00:38:37.369):
Yeah, yeah, so...

(00:38:39.442):
So that, I think, is my win.

(00:38:41.703):
It's sort of realization.

(00:38:44.384):
What's your win?

(00:38:44.904):
There have been a few wins.

(00:38:47.405):
I mean, I'm trying to pinpoint one that I can say.

(00:38:50.907):
I think being recognized.

(00:38:53.968):
So I'm going to flip this scenario.

(00:38:55.749):
I'll still stick on the same scenario on the other side because it's not all doom and gloom.

(00:39:00.351):
I think the sort of implied thought process behind it,

(00:39:06.733):
being recognized,

(00:39:08.803):
And, you know, ask the question I was asked in the first place in itself is a win.

(00:39:15.449):
Yes, it's not turned out as intended,

(00:39:19.092):
but the fact that when you're busy running and doing things and doing things

(00:39:26.097):
and you don't see yourself,

(00:39:27.979):
so having someone or a group of people,

(00:39:30.941):
whoever, see you and highlight certain things is a win.

(00:39:35.545):
So I'm going to take that win.

(00:39:37.667):
Yeah.

(00:39:38.531):
You know, and put that towards my self-confidence as well.

(00:39:41.753):
Yeah.

(00:39:42.033):
Because I think even that in itself helps me to make the decision eventually to say,

(00:39:48.817):
right, you know what, let's not do this.

(00:39:51.899):
But yeah, that is a win.

(00:39:53.640):
And when you look at what people ask you to do,

(00:39:56.341):
I think sort of what Gemma said before she left is you see yourself in

(00:39:59.343):
a different light, don't you?

(00:40:01.024):
You think, oh, actually, okay, I never really thought that I could be that good at that.

(00:40:04.726):
Yeah, absolutely, absolutely.

(00:40:06.167):
Yeah.

(00:40:07.884):
I don't pause to see myself figuratively and literally because there's always a million things.

(00:40:15.266):
Like we said earlier, my brain doesn't switch off.

(00:40:17.806):
I actually do struggle to sleep as well.

(00:40:21.347):
So it's like feedback, you know, getting feedback.

(00:40:25.848):
And that is positive feedback as well, which we all need.

(00:40:31.109):
So tools.

(00:40:33.230):
Oh, tools.

(00:40:37.464):
Have you discovered anything new?

(00:40:39.345):
Or have you...

(00:40:40.946):
Is there something that you've been using for a while that you really,

(00:40:43.948):
you know, that you think, actually, do you know other people could use this?

(00:40:48.232):
You can probably answer that.

(00:40:49.513):
I am still...

(00:40:50.273):
I'm sorry to the listeners of this show who listened to me last month going on

(00:40:56.518):
about my AI tools, okay?

(00:40:58.740):
I'm very sorry, but I am still on there because I'm still building stuff and I'm just...

(00:41:05.417):
Yes.

(00:41:06.978):
Can you give us an example of something that you've got one of your AI tools to do

(00:41:10.822):
that you were doing before?

(00:41:13.744):
I'll tell you something that we were paying for that we don't pay for anymore.

(00:41:17.027):
We built our own CRM.

(00:41:19.148):
Oh, okay.

(00:41:20.029):
Really?

(00:41:20.550):
Yeah.

(00:41:21.330):
We built our own CRM.

(00:41:23.172):
We're not paying for that anymore.

(00:41:26.394):
What were you using?

(00:41:28.957):
Monday and... Monday.

(00:41:30.878):
Monday, primarily.

(00:41:32.319):
Monday CRM.

(00:41:33.561):
Had Zoho as well.

(00:41:36.122):
I never liked CRMs.

(00:41:38.923):
I actually really, really disliked CRMs until we built our own.

(00:41:44.765):
Because I just, you get in there and it's too much.

(00:41:47.726):
Yeah, I know.

(00:41:48.707):
I think one of the problems with some of the CRMs is some of them are free and some

(00:41:53.889):
of them are, let's just say, £100 a month.

(00:41:56.510):
Some of them go from free to £100 a month in the same thing.

(00:42:01.172):
But the thing is...

(00:42:03.747):
What I found,

(00:42:04.567):
having been through nearly all of them,

(00:42:07.708):
is that right the way through that process,

(00:42:12.149):
up to sort of £100, probably even £200 to £300,

(00:42:16.010):
there are massive compromises.

(00:42:17.871):
Yes.

(00:42:18.751):
Massive compromises.

(00:42:20.291):
I think for a lot of the time those compromises are okay.

(00:42:23.192):
Yes.

(00:42:23.845):
That that's all right.

(00:42:24.805):
Because there's a decision to be made, isn't there?

(00:42:26.766):
Do I go and build my own?

(00:42:28.586):
Do we have our own in-house one?

(00:42:30.767):
Or do we manage with one of these, let's say, free to 300 pounds?

(00:42:36.268):
But you have to accept there are massive compromises.

(00:42:38.809):
And for some people,

(00:42:40.069):
and I'm one of them,

(00:42:42.030):
because I'm so fussy with what I can and can't see, those compromises are too much.

(00:42:48.251):
And you have to, I think, be aware of that and then make a decision.

(00:42:52.246):
That actually you may need to get one built for yourself

(00:42:56.213):
or you may need to spend

(00:42:57.214):
a lot

(00:42:57.415):
more money.

(00:42:57.675):
A lot more money.

(00:42:59.077):
But also I think make a decision as to what you want that CRM to do.

(00:43:02.683):
What is a customer relationship manager?

(00:43:06.109):
What is that?

(00:43:07.154):
It could be anything.

(00:43:08.535):
It could do a whole myriad of things.

(00:43:11.618):
Or do not very much at all.

(00:43:13.679):
It could be that you have 10 clients.

(00:43:17.803):
Because it's just words, isn't it?

(00:43:19.704):
A CRM, a Customer Relationship Manager.

(00:43:22.627):
We've turned it into a CRM, which is this all singing, all dancing.

(00:43:26.870):
It does this, you put that in, this comes out.

(00:43:29.192):
It takes them through this pipeline and all that sort of thing.

(00:43:33.223):
Does it have to, what do you want to get out of it?

(00:43:37.325):
What's it for?

(00:43:38.765):
You might have a legal obligation to maintain records.

(00:43:43.237):
There are so many different things that you can get this CRM to do.

(00:43:47.028):
And yet I think we've said, hello, I need a CRM.

(00:43:50.009):
Just because everyone knows these three letters.

(00:43:52.610):
But what do you want it to do?

(00:43:54.152):
What do you need it to do?

(00:43:56.594):
I think that's so important.

(00:43:58.636):
What job is it replacing?

(00:44:00.118):
You need to be able to do this on paper.

(00:44:04.824):
What would you be shuffling on paper?

(00:44:06.625):
What books would you be opening and closing?

(00:44:08.786):
If you like cards,

(00:44:11.148):
like punch cards,

(00:44:12.549):
those things,

(00:44:13.409):
or post-it notes,

(00:44:14.910):
would you be replacing when you have

(00:44:17.452):
this thing built or start using it?

(00:44:19.973):
Exactly.

(00:44:20.534):
I mean, for me specifically,

(00:44:23.195):
just like you said,

(00:44:23.756):
you're paying hundreds of pounds and there's big cousins between one level and

(00:44:28.359):
the next.

(00:44:29.199):
And I really wanted something that would give me Very good information

(00:44:33.079):
about our financial position,

(00:44:35.360):
not from an accounting software point of view,

(00:44:39.702):
but just snapshot leads data,

(00:44:41.543):
quotes data, that kind of thing, and also client information.

(00:44:45.445):
And very often with a lot of CRMs,

(00:44:48.087):
to get those modules,

(00:44:50.768):
you're paying quite a lot for information that,

(00:44:53.469):
in my mind, really synchronizes together.

(00:44:56.471):
So you do have to know What do you want from this software?

(00:45:00.929):
And I just got to the point where I thought,

(00:45:02.950):
no, I don't want to be paying this amount of money for these licenses.

(00:45:08.014):
I really feel, you know, in this day and age, we can get something that works exactly for us.

(00:45:12.578):
So did you use AI to build it?

(00:45:14.839):
Yes.

(00:45:15.520):
Okay.

(00:45:16.681):
Absolutely.

(00:45:17.622):
And this is why I'm in love with AI.

(00:45:20.684):
And I have these debates with my son about AI.

(00:45:23.907):
He's going to do data science research.

(00:45:26.373):
It's going away this Saturday.

(00:45:28.335):
But he's, you know, very Gen Z and they're very opposed to AI, which is surprising.

(00:45:33.860):
But we have these debates and I understand the ethical arguments

(00:45:36.262):
and I think there should be ethics and governance absolutely as with everything.

(00:45:40.265):
But what I love is the freedom,

(00:45:42.167):
the freedom to be able to create and create functional working systems.

(00:45:50.875):
You can have them very well secured as well.

(00:45:53.810):
And get them done to your specification speed.

(00:45:57.732):
Yeah.

(00:45:58.513):
I think this is,

(00:45:59.773):
I think there are two levels of people working here and I think I'm one level

(00:46:03.535):
of them and you're another one.

(00:46:06.357):
In what direction?

(00:46:07.377):
True, it's true.

(00:46:08.658):
So I'm at the, hello, hello.

(00:46:11.440):
Right, I'm running an event on this date and this is the colour of it.

(00:46:18.760):
The event's this colour and it's starting here.

(00:46:22.422):
Can you create an image?

(00:46:23.823):
Thank you.

(00:46:27.544):
That's me.

(00:46:28.345):
I'm down there, okay, and you're not.

(00:46:35.668):
You're at the building, you're on CRMs.

(00:46:38.109):
And I'm sure there's somebody... That sounds crazy, actually.

(00:46:41.991):
And I think there's somebody in between.

(00:46:44.112):
Yeah.

(00:46:46.673):
And I suppose...

(00:46:48.366):
The thing to bring out about this is that if you're sort of sitting on the outside

(00:46:56.030):
and you're going,

(00:46:56.650):
AI, no, no idea, don't know, too much, too little, too whatever, too...

(00:47:03.373):
To controlling, to take your brain away.

(00:47:06.227):
My brain has never worked as hard as it works now working with AI

(00:47:12.094):
because I've stopped doing the rubbish.

(00:47:14.837):
I'm having proper brainstorming sessions.

(00:47:18.361):
I'm being questioned.

(00:47:19.662):
I'm thinking through what I'm doing.

(00:47:21.444):
And I think there are people out there thinking it takes your brain away.

(00:47:24.465):
It stops.

(00:47:25.325):
You'll get brain rock because you're not thinking.

(00:47:27.626):
And you need to come in and maybe have a look because there are other things

(00:47:32.587):
that it's doing at the level that you're clearly at.

(00:47:36.248):
I mean, I didn't just get to this level, which I know, yes, I'm not a coder in that sense.

(00:47:45.731):
I've always been fascinated by creating things.

(00:47:48.706):
And I've always been fascinated by technology.

(00:47:50.650):
And I wish,

(00:47:51.452):
I always wished I had,

(00:47:52.714):
you know, this brain that could sit down and bash out Python all day.

(00:47:56.242):
But... Do you?

(00:47:58.386):
Do you really?

(00:48:01.863):
I'm not seriously, really.

(00:48:05.485):
I wish.

(00:48:06.686):
Why?

(00:48:07.546):
For what purpose?

(00:48:10.627):
Aren't you more about implementing what you can create with Python

(00:48:14.669):
than actually sitting there for hours and days and days and days on end

(00:48:18.691):
with your head in a bucket?

(00:48:20.131):
This is the thing because now the technology frees you from that.

(00:48:25.073):
That's why I love this age that we're in.

(00:48:27.218):
Because now you don't have to be head in the bucket, under the blanket.

(00:48:30.921):
I think the thing is,

(00:48:31.761):
you have to be able to think,

(00:48:33.362):
but you don't have

(00:48:33.963):
to be able to know

(00:48:35.124):
how to write code.

(00:48:36.985):
Learning how to write code is like going and doing a degree.

(00:48:41.388):
Yes, yeah.

(00:48:42.529):
Before you do...

(00:48:44.651):
Anything.

(00:48:45.231):
Yeah, before you do anything.

(00:48:47.813):
You have to do that before you can do this.

(00:48:49.934):
Whereas...

(00:48:50.907):
When you start to use some of the AI tools, you have to use your brain.

(00:48:56.190):
I think people who criticise it sometimes think that they talk about Using,

(00:49:02.403):
you know, this was written by AI.

(00:49:04.945):
So what?

(00:49:06.706):
I sort of say, so what?

(00:49:08.748):
I do.

(00:49:09.148):
I saw this fascinating thing where they asked some people to read a story and

(00:49:15.653):
the story, they came up, what do you think of this story?

(00:49:17.234):
And they gave it like stupendous ratings.

(00:49:20.216):
It was a brilliant story.

(00:49:21.758):
And then what they did was they told people that it had been written by AI.

(00:49:25.160):
And everyone said, oh.

(00:49:26.501):
And then they asked them to rate it again.

(00:49:28.022):
And suddenly instead of 10 out of 10, it's not out of 10.

(00:49:30.563):
It's crap.

(00:49:31.084):
It's terrible.

(00:49:31.724):
How can it be?

(00:49:32.605):
I don't understand that.

(00:49:33.685):
How can it be okay when you didn't know who wrote it and it's crap?

(00:49:38.742):
When something else wrote it.

(00:49:39.743):
You know what it is?

(00:49:40.483):
A lot of people don't understand that.

(00:49:42.585):
To produce something of quality,

(00:49:45.047):
whether it's using technology or whether it's sitting down with a log of wood

(00:49:48.550):
and carving it yourself and it becomes a wonderful sculpture,

(00:49:52.293):
there is a lot of work that goes into it.

(00:49:54.730):
It's just the medium that's different.

(00:49:56.871):
It's the production method, isn't it?

(00:49:58.332):
Yes, absolutely.

(00:49:59.473):
And if a story is good, a story is good.

(00:50:01.594):
It doesn't matter how it was produced, surely.

(00:50:04.496):
And I get a bit, I don't know, I get a bit frustrated, actually frustrated is kind.

(00:50:10.840):
I just think, how can you be that dim?

(00:50:15.283):
Yeah, absolutely.

(00:50:16.494):
That you change your opinion of how good something is.

(00:50:19.736):
Just because it was created using a different...

(00:50:23.178):
If somebody presents me with a meal and I eat it, oh, that was beautiful, that was lovely.

(00:50:29.421):
And then I think it's even lovelier if Gordon Ramsay cooked it.

(00:50:34.384):
But I think it's complete crap if I'm shown,

(00:50:37.786):
you know, if,

(00:50:38.906):
say, a 16-year-old, A student from the local catering college might have cooked it.

(00:50:45.473):
Suddenly it's rubbish.

(00:50:47.094):
How does that work?

(00:50:48.554):
How dim is that?

(00:50:50.615):
The meal is either good or the meal is bad.

(00:50:53.096):
You either liked it or you didn't.

(00:50:57.417):
I'm not going to have my opinion dictated to by a production method.

(00:51:02.899):
Thank you very much.

(00:51:04.439):
And that's exactly what the AI tools that we

(00:51:06.920):
have, We've just

(00:51:08.999):
lost another 10 subscribers.

(00:51:13.865):
Bye!

(00:51:15.447):
We're not worried.

(00:51:17.811):
What matters to me is the end result, not the production.

(00:51:20.995):
If it's good, it's good.

(00:51:21.796):
If it's crap, it's crap.

(00:51:22.977):
And if I hear AI slop once

(00:51:24.940):
more, slop is slop.

(00:51:26.642):
Slop, and this is the thing,

(00:51:27.762):
this is the debate I had with my son over the weekend, slop is slop.

(00:51:31.603):
It's rubbish, it doesn't matter how it was produced.

(00:51:33.204):
It doesn't matter how it was produced, slop is slop.

(00:51:35.665):
My brain has been so engaged ever since I discovered these fantastic tools

(00:51:41.286):
that have been created by very brilliant,

(00:51:43.327):
intelligent people and I wish I had their minds to create things like this.

(00:51:47.858):
That we can, that people like me can then tap into.

(00:51:50.759):
And I can sit down and have a business meeting with my computer.

(00:51:55.840):
And it is high quality, back and forth,

(00:51:58.821):
tete-a-tete, brainstorming.

(00:52:00.842):
I'm able to, what I love about it is I can have a discussion with myself.

(00:52:07.704):
But I can also, by shifting the conversation...

(00:52:11.230):
Have a discussion with somebody else.

(00:52:13.571):
I can get somebody else's viewpoint.

(00:52:15.953):
As well as argue with myself.

(00:52:21.035):
How powerful is that?

(00:52:23.116):
How much would you pay for that?

(00:52:24.937):
But the other thing is, it comes without other people's crap and baggage.

(00:52:30):
Whoever you sit down and have a conversation with,

(00:52:32.522):
you're actually having a conversation with their mother.

(00:52:35.303):
With where they grew up,

(00:52:37.044):
with the teacher that was nasty to them,

(00:52:39.365):
which the teacher that told them that they were wonderful,

(00:52:41.866):
the teacher that did this or did that,

(00:52:43.887):
or Uncle George who said everybody was crap at maths in their family.

(00:52:47.369):
You're not having, you're not getting their opinion.

(00:52:49.410):
You're not having a subjective conversation.

(00:52:51.311):
You're talking with people's

(00:52:52.832):
biases.

(00:52:53.932):
You're talking,

(00:52:54.693):
you're having a conversation and getting advice from somebody

(00:52:58.174):
who may have limiting beliefs that they're not aware of, they have no idea.

(00:53:03.617):
And it's their baggage that is informing your conversation.

(00:53:07.483):
Absolutely.

(00:53:09.465):
Whereas there is no opinion.

(00:53:11.989):
Exactly.

(00:53:12.530):
There is no opinion when you're talking with an AI tool.

(00:53:16.335):
It has to understand you and where you're coming from, but you have to tell it that.

(00:53:19.619):
Yes.

(00:53:20.458):
And it comes back and it doesn't have an opinion.

(00:53:23.340):
It doesn't care in a way.

(00:53:25.861):
It has no baggage.

(00:53:27.762):
It wasn't told by Uncle George that it was no good and therefore passing it on to you.

(00:53:33.785):
It didn't have that.

(00:53:35.807):
I love that.

(00:53:36.867):
It's so liberating.

(00:53:39.048):
I wish I was a lot younger in this time because I feel like there is so much now that...

(00:53:47.870):
The generation,

(00:53:48.750):
whose generation this is,

(00:53:50.271):
and the world they're stepping into,

(00:53:51.791):
there is so much that they could harness from the technologies

(00:53:54.732):
that are now widely available.

(00:53:56.732):
AI is not new, but it is now widely easily available.

(00:54:01.834):
We can access it now.

(00:54:04.034):
And I just really,

(00:54:06.095):
you know,

(00:54:07.115):
and that's why I go into these debates with my son,

(00:54:09.015):
you know, it's like, you're doing data science, fantastic.

(00:54:12.696):
You know, keep an open mind because this is your time.

(00:54:15.912):
And there is so much.

(00:54:17.513):
And I know that, you know, with everything, there's the good and the bad.

(00:54:20.556):
But, you know, there is ethics, there's governance.

(00:54:24.339):
And, you know,

(00:54:24.819):
you guys go into that and set the parameters,

(00:54:29.283):
put the regulations in place that need to be in place,

(00:54:32.525):
but absolutely seize the day and go for it.

(00:54:34.587):
It's an exciting time.

(00:54:35.848):
It is, isn't it?

(00:54:37.449):
It is.

(00:54:37.909):
But for other people, it's a very scary time.

(00:54:39.851):
Right, we've had our monthly AI rant.

(00:54:41.993):
Yes.

(00:54:44.863):
Right, okay.

(00:54:46.705):
Yeah.

(00:54:49.007):
I thought I'd stopped.

(00:54:49.707):
I hadn't.

(00:54:51.949):
I think the other thing that really annoys me about people who are so dead

(00:54:56.413):
against AI,

(00:54:57.193):
especially in terms of writing and publishing,

(00:54:59.836):
you see a lot of this on Substack where they introduced an AI detector,

(00:55:03.819):
is that the people who get the most benefit from AI...

(00:55:06.468):
People who are neurodivergent,

(00:55:08.569):
people who have mental health issues,

(00:55:09.990):
people who have physical disabilities, sight, hearing, hand, dexterity.

(00:55:17.254):
So the people that benefit most in producing content and writing,

(00:55:20.456):
if you like, are people who have problems.

(00:55:25.608):
All of these people who were shouting and going,

(00:55:28.210):
oh, this is terrible, it's awful, it's unfair, none of them have those problems.

(00:55:33.192):
All this has done is level the playing field.

(00:55:35.434):
Absolutely.

(00:55:37.134):
That's what it's done.

(00:55:38.255):
It has enabled people who have had,

(00:55:40.936):
we'll call it disabilities,

(00:55:42.337):
but who have been hampered by physical,

(00:55:44.578):
mental, neurological issues to actually get their voice.

(00:55:48.501):
Yes.

(00:55:49.121):
Yeah.

(00:55:49.716):
And other people who've been very big fish are now finding

(00:55:58.101):
that actually there are some really valuable voices that are now getting heard

(00:56:02.483):
because of this tool.

(00:56:03.584):
And guess what?

(00:56:04.604):
They don't like it.

(00:56:05.785):
Absolutely.

(00:56:06.385):
I think that's what a lot of this resistance is.

(00:56:09.267):
There is the ability to give people voice.

(00:56:13.009):
Like you said,

(00:56:13.589):
level the playing field,

(00:56:14.890):
open up the gates, remove the barriers or reduce them as much as possible.

(00:56:19.542):
And really let people,

(00:56:20.623):
there's so much talent out there that for whatever reason,

(00:56:23.245):
maybe because they don't have access to the right money or the right funding or

(00:56:26.948):
the right whatever it is,

(00:56:28.669):
these tools have allowed people to come to step forward and shine.

(00:56:33.573):
And anything that levels playing fields for me, I am

(00:56:37.176):
up for.

(00:56:38.797):
If we bring forward artists, if we bring forward writers, just authors and writers...

(00:56:44.092):
Essay writers, article writers, book writers, whatever.

(00:56:49.400):
If we bring those people forward who,

(00:56:51.483):
through physical,

(00:56:52.825):
neurological difficulties,

(00:56:54.508):
have not been able to write and get it out of their head and down on a It changes

(00:56:59.094):
the game.

(00:56:59.714):
It does.

(00:56:59.994):
It absolutely changes the game.

(00:57:01.395):
And they don't like it.

(00:57:02.535):
Yeah.

(00:57:02.715):
Yeah.

(00:57:28.402):
Absolutely.

(00:57:28.843):
Because I haven't heard, I mean,

(00:57:31.045):
perhaps you wouldn't be able to hear them because of that very reason,

(00:57:35.549):
but everybody,

(00:57:36.630):
the people that I've heard that are saying, hey,

(00:57:38.212):
this has created opportunities for me,

(00:57:40.314):
this is my writing,

(00:57:41.375):
it's still my writing,

(00:57:42.416):
it's coming out my head,

(00:57:44.879):
are all people who have been Released and have got their freedom

(00:57:48.781):
to express themselves and to write through using AI.

(00:57:53.144):
Yeah, yeah, yeah.

(00:57:54.584):
Absolutely.

(00:57:55.265):
So, right.

(00:57:56.385):
Do you think the AI rant's over now?

(00:57:59.007):
I don't.

(00:58:01.088):
I think we should end it for this one.

(00:58:02.909):
For this one.

(00:58:03.569):
For this one, yeah.

(00:58:04.670):
So what have we done?

(00:58:05.450):
We've done wind wobbles.

(00:58:06.871):
We've done what's gone well.

(00:58:08.852):
Yep.

(00:58:09.615):
We've done what's gone wrong as well.

(00:58:10.935):
We've done what's gone wrong.

(00:58:11.955):
What's next?

(00:58:12.756):
So what's coming up next month for you?

(00:58:14.776):
What's coming up next month?

(00:58:15.936):
You know what?

(00:58:16.476):
For the first time, I can say that I know, but I don't know.

(00:58:20.097):
There's a lot of things planned in the pipeline that are already going.

(00:58:26.538):
I think I mentioned last week that we're now trying to get our sales team going in

(00:58:32.959):
the UK and that kind of thing.

(00:58:34.220):
So that's really what is dominant.

(00:58:36.769):
Right now.

(00:58:37.850):
And just trying to take myself away from the marketing of the business and,

(00:58:42.173):
you know, put it with those who can do it better than I can.

(00:58:47.917):
So what's next?

(00:58:48.818):
Oh, can I say this?

(00:58:50.840):
The business show, the London business show?

(00:58:52.361):
Oh, yes.

(00:58:52.741):
Yes, that's what's next.

(00:58:56.184):
Be speaking there at the Excel Center.

(00:58:58.723):
Oh, lovely.

(00:58:59.384):
I didn't know you were speaking.

(00:59:00.525):
Oh, brilliant.

(00:59:00.885):
Yeah, yeah, I'm doing a seminar there at the Excel Centre.

(00:59:03.867):
So that is, you know, great.

(00:59:06.129):
I'm looking forward to that.

(00:59:08.611):
But yeah, you know, just living, getting through Q4.

(00:59:11.614):
I'm trying to make it by the seat of my pants to the end.

(00:59:17.459):
Can I say pants?

(00:59:18.900):
You can say pants, yes.

(00:59:20.161):
Yeah, yeah.

(00:59:21.342):
So, and what am I doing?

(00:59:23.223):
Well, I've...

(00:59:25.688):
I was running a networking event on behalf of some other people.

(00:59:29.349):
Okay.

(00:59:30.869):
And it was networking.

(00:59:32.789):
And I realised, you know, come together, have a chat, that sort of thing.

(00:59:36.910):
And I realised that actually, you know, I don't want to do this anymore.

(00:59:41.291):
There's loads and loads of networking in Kent.

(00:59:43.531):
And really, do we need another one?

(00:59:46.332):
Actually, probably not.

(00:59:47.632):
And I realised that over a period of time,

(00:59:49.892):
what had evolved was, I suppose, what we'd call a masterminding session.

(00:59:53.791):
And I was starting to get feedback and people were coming to it

(00:59:56.972):
because it wasn't networking,

(00:59:58.712):
because they wanted to solve problems and listen to what was going on

(01:00:01.753):
for other people.

(01:00:03.133):
And so I've just sort of, I suppose, made that break.

(01:00:08.255):
Just said, actually, thank you.

(01:00:09.475):
I'm not doing that.

(01:00:11.416):
This is what I'm doing.

(01:00:13.316):
Are you going to

(01:00:14.096):
do an actual mastermind in session then instead?

(01:00:17.129):
Yeah, yes.

(01:00:18.410):
So it'll be people, I'm going to charge, not a lot.

(01:00:22.054):
I'm going to do it under The Women In Business Radio Show brand.

(01:00:25.677):
And it's just an opportunity for people to share what might be happening,

(01:00:30.061):
to bring challenges to the table.

(01:00:33.553):
But also to,

(01:00:34.594):
I don't want to say make it invitation only,

(01:00:36.937):
but sort of to have it where somebody has to be recommended into the group

(01:00:41.902):
so we already know who we're dealing with.

(01:00:44.345):
We had somebody recently who was just really very unpleasant and...

(01:00:53.468):
It's so difficult.

(01:00:54.709):
They were very unpleasant and unpleasant afterwards and all of this sort of thing.

(01:00:59.351):
And, you know, before it's always been, oh, everybody's included.

(01:01:02.373):
Sometimes people exclude themselves.

(01:01:04.854):
And when you're running an event for somebody else, you feel like they're under their banner.

(01:01:08.916):
It's difficult because they, oh, well, everybody's welcome.

(01:01:11.337):
Actually, do you know, this one wasn't.

(01:01:12.818):
What do I do?

(01:01:14.619):
Perhaps we should know.

(01:01:16.540):
Actually, she merely wasn't very nice at all.

(01:01:20.382):
And so, you know, I think by making it a little bit more, nobody's excluded.

(01:01:25.345):
Yes, some people exclude themselves.

(01:01:27.926):
And so I've just decided,

(01:01:29.347):
you know, I'm not about bringing loads and loads of people into a room.

(01:01:32.469):
That's not what I do.

(01:01:33.329):
I don't do it very well either.

(01:01:34.630):
So I might as well just stop doing it.

(01:01:37.031):
Again, quality and not quality.

(01:01:38.592):
Yeah, I don't particularly enjoy it.

(01:01:41.714):
I don't particularly enjoy it.

(01:01:44.217):
You know, there's emails and stuff that has to go out and marketing.

(01:01:48.461):
Oh, actually, do you know, don't do that.

(01:01:50.582):
Let's stop doing that.

(01:01:51.523):
You know, here's some people who are going, can I come?

(01:01:54.125):
And you go, yes, here we go.

(01:01:58.308):
Yes.

(01:01:59.930):
You know, who are accepting the value of actually connecting with a

(01:02:03.973):
smaller group of people.

(01:02:05.454):
So, yes, that's what I'm doing.

(01:02:06.775):
And that for me, that is moving forward.

(01:02:08.757):
That's a win.

(01:02:09.938):
And that's what's coming next month is actually...

(01:02:16.083):
I don't know that it's going to be a mastermind.

(01:02:17.764):
I was just about to say, it's sort of breaking away from the herd a bit.

(01:02:21.466):
I don't know what it's going to be.

(01:02:22.907):
It will evolve into what it's going to be.

(01:02:24.868):
Yeah, yeah.

(01:02:26.309):
That's good.

(01:02:26.929):
That sounds really interesting.

(01:02:28.090):
Yeah, it's just decisions and stuff.

(01:02:30.791):
So that's my focus, sort of getting that going for the

(01:02:34.073):
next month.

(01:02:34.493):
So we're going to be quite busy, aren't we?

(01:02:36.814):
Yes.

(01:02:37.334):
Yes.

(01:02:37.715):
Yes, we are.

(01:02:39.115):
You're speaking.

(01:02:40.256):
I'm collating.

(01:02:41.757):
Yeah.

(01:02:43.232):
I actually don't mind speaking to a lot of people,

(01:02:45.796):
like what Gemma was saying earlier, but I tell you, one-on-one is very tough for me.

(01:02:53.346):
One-on-one networking, I find that very...

(01:02:57.442):
Very, very tough, but I could give a speech.

(01:02:59.344):
Do you mean one-in-one as in networking, going along and meeting people and having a job?

(01:03:04.387):
Oh, God, yes, no.

(01:03:05.949):
You see,

(01:03:07.310):
I'm okay with one-on-one,

(01:03:09.351):
but not in a big group environment because I can't hear properly,

(01:03:13.114):
there's lots going on, and I just find that quite difficult to focus in.

(01:03:19.179):
I'm much better in a bigger group where only one person's talking, normally me.

(01:03:24.082):
Yeah, totally.

(01:03:27.258):
No, but I don't speak.

(01:03:31.682):
I'm not a speaker, but I can pull ideas together.

(01:03:35.746):
So for me, it's a bit like interviewing just with lots more people.

(01:03:38.448):
Yeah, yeah, yeah, yeah.

(01:03:40.750):
Getting different ideas.

(01:03:42.191):
So that's my next month.

(01:03:45.855):
Lots to look forward to.

(01:03:47.496):
And getting the publication of the magazine sorted out.

(01:03:50.038):
Oh, yeah?

(01:03:50.959):
How's that coming along?

(01:03:52.787):
I'm rebuilding,

(01:03:54.008):
so it's a case of making sure that I've got a usable template that I can switch

(01:03:59.692):
and change every month and that it's quite easy to do that.

(01:04:03.255):
And that's a challenge for me because I can't tell anybody else to do it.

(01:04:08.139):
I sort of plan as I build, so I've just got to sit down and do that.

(01:04:11.617):
So I think we've covered quite a lot today, haven't we?

(01:04:14.719):
We'll have our usual crew back next month.

(01:04:17.040):
It's all a bit of a funny month, September, isn't it?

(01:04:19.282):
So it's just me and Kempka today.

(01:04:22.644):
And I think we've had... Oh, and Gemma, of course.

(01:04:25.306):
Sorry, Gemma.

(01:04:25.886):
Gemma, who had to leave.

(01:04:27.047):
So thank you very much, folks.

(01:04:28.448):
That's it for the September...

(01:04:31.429):
I don't know what we're going to call it.

(01:04:32.530):
Roundup, winds, wobbles, what's next?

(01:04:34.832):
I don't know.

(01:04:35.432):
Perhaps I can come up with some awful...

(01:04:39.520):
I'm sure I can.

(01:04:41.252):
And that will get all the questions.

(01:04:43.475):
Yes, so we'll see you with something even more complicated back in October.

(01:04:48.920):
Have a good month, folks.