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Welcome to the deep dive. Today we're tackling emotional intelligence, trying to, simplify it really. We're drawing from emotional intelligence two point zero, our goal, to give you a clear roadmap for mastering these skills, the ones that, well, really seem to drive success.
Speaker 2:Yeah. And it often starts when things go wrong, doesn't it? The source kicks off with this really intense story about Butch Connor, the surfer. He's out there and suddenly face to face with a great white shark, bang. His thinking brain just gets completely sideswiped by panic.
Speaker 1:An emotional hijacking they call it.
Speaker 2:Exactly. He's just frozen by fear. It shows that raw immediate clash between, you know, feeling and thinking. But the interesting part is he eventually uses anger, determination to push past the fear and figure out how to survive.
Speaker 1:That story really highlights the big puzzle, doesn't it? The reason we're diving into this, when you look at success, IQ isn't the whole story, not even close.
Speaker 2:It's amazing when you see the numbers. The book cites research showing people with highest IQs. They only outperform average IQ folks about 20% of the time.
Speaker 1:Only 20%? Wow.
Speaker 2:But get this. People with average IQs outperform the high IQ group 70% of the time. You really have to let that sink in. IQ just isn't the main driver we thought it was.
Speaker 1:So that huge gap, that 50 difference, the missing piece is emotional intelligence or EQ. So let's unpack that. What is EQ and why is it different?
Speaker 2:Okay. So emotional intelligence, fundamentally, it's your ability to spot and understand emotions. First in yourself, then in other people. And crucially, it's about using that awareness to manage how you act and how you handle your relationships.
Speaker 1:Right. And it's important to separate that from say, IQ or personality. IQ is mostly fixed. Right? Your capacity to learn.
Speaker 2:Largely. Yes. And personality, whether you're introverted or extroverted, your basic preferences, that tends to be pretty stable too.
Speaker 1:But EQ, this is where it gets interesting. The source says, EQ is flexible, we can change it.
Speaker 2:That's the really hopeful message here. EQ isn't set in stone, it's a set of skills you can learn, you can practice, you can actually get much better at. It's all about neuro plasticity.
Speaker 1:Oh, plasticity. So you're literally changing your brain.
Speaker 2:You are. Every time you practice an EQ skill, you're strengthening the connections, the neural pathways between the emotional part of your brain and the rational part. Think of it like upgrading a little country road into a five lane superhighway. That's the goal.
Speaker 1:I like that. It makes it feel less fuzzy, more like building something. The book breaks these skills down into four main areas. Right? Personal and social competence.
Speaker 2:That's right. It starts with personal competence. That's your inner world. Yeah. So self awareness, just knowing what you're feeling and self management, what you do about those feelings.
Speaker 1:Okay. So that's the me part.
Speaker 2:Exactly. Then you move outward to social competence. That social awareness, tuning into other people's emotions, and relationship management, using all that insight to navigate interactions effectively.
Speaker 1:It feels logical that self awareness is the foundation. Why is that so critical? Can't you just, you know, learn some good relationship tricks?
Speaker 2:Well, you could try, but it wouldn't be very stable. The book makes it clear it's hierarchical. You can't manage emotions you don't even recognize in yourself. And honestly, understanding others is tough if your own internal signals mystery.
Speaker 1:And apparently they are a mystery for a lot of us.
Speaker 2:Yeah. The statistic is quite sobering. Only thirty six percent of people they tested could accurately pinpoint their emotions as they were happening. That's a huge awareness gap.
Speaker 1:Wow. Less than half. And if you can't identify the emotion than trying to manage it or understand someone else's, it's all guesswork.
Speaker 2:Pretty much. Which explains why EQ has such a massive impact on performance. The source says it accounts for 58% of job performance across the board.
Speaker 1:And it hits the wallet too. There's a direct link to salary.
Speaker 2:A very direct link. They found that every single point increase in your EQ score adds, on average, about $1,300 to your annual salary.
Speaker 1:Okay. That gets your attention. So the results are there. Let's get practical. Yeah.
Speaker 1:The book has what? 66 strategies? We can't cover all those, but what are some key lessons?
Speaker 2:Let's pull out four big ones. Lesson one is about self awareness. Quit treating your feelings as good or bad.
Speaker 1:The judgment trap. Feeling guilty is bad, feeling happy is good.
Speaker 2:Exactly. But that labeling stops you from actually understanding the feeling. Emotions are basically data. They're signals trying to tell you something important. Maybe a need isn't being met or boundary was crossed.
Speaker 2:If you just slap a bad label on it and push it away, you miss the message.
Speaker 1:So the idea is to just observe it without judging.
Speaker 2:Suspend judgment. Let it be. The insight is that emotions, when allowed to exist without resistance, tend to run their course and fade naturally. Judging them just makes them stick around longer.
Speaker 1:Okay. Moving to self management. Lesson two, breathe. Right. This sounds almost too simple.
Speaker 2:It does, but there's real science here. We know the brain needs a lot of oxygen, about 20% of the body's supply. Shallow anxious breathing starves it a bit. But the specific technique, slow deep breaths, making your stomach expand that does something specific neurologically.
Speaker 1:What's happening physiologically?
Speaker 2:It activates the parasympathetic nervous system through the vagus nerve. That's your body's rest and digest system. So by breathing that way deliberately, you're essentially flipping a switch. You're telling your brain's alarm, center to stand down and shifting control back to your rational thinking prefrontal cortex. It's an instant anxiety interrupter.
Speaker 1:I like knowing the why behind it makes it more than just calm down. Okay, lesson three, also self management. Take control of your self talk.
Speaker 2:Right. The book mentions we have something like 50,000 thoughts a day. That's a lot of internal chatter and if it's constantly negative.
Speaker 1:It drags down your mood, your actions, everything.
Speaker 2:Precisely. So the strategy is about changing the nature of that talk, specifically ditching the global harsh labels.
Speaker 1:Give us an example. Say, I knock over my coffee right before a presentation. My first thought might be
Speaker 2:I'm such an idiot. I always screw things up.
Speaker 1:Yep. Sounds familiar?
Speaker 2:C. Idiot, that's a global judgment, always, that makes it seem permanent and pervasive. The technique is to replace that with specific factual language instead of I always mess up, try okay this time I spilled the coffee or simply I made a mistake.
Speaker 1:So focus on the event, not the identity.
Speaker 2:Exactly. Factual language describes the situation, leaving room to fix it and learn. Judgmental labels just make you feel helpless.
Speaker 1:That's a really practical distinction. Okay. Fourth lesson takes us into social awareness. Watch body language, like a poker player.
Speaker 2:Kind of, yeah. The idea is to do a quick head to toe scan when you're interacting with someone. Look for clues. Are there words matching their body? Check the eyes for instance.
Speaker 2:Is there steady contact suggesting openness? Or are they darting around, maybe blinking excessively? That could signal discomfort or even deception.
Speaker 1:And the book has that great tip about smiles, right? Mhmm. How to spot a fake one?
Speaker 2:The Duchenne smile, the genuine one. The telltale sign is the crinkling around the eyes. Little crow's feet appear at the corners.
Speaker 1:So if the eyes aren't smiling, the smile probably isn't real.
Speaker 2:That's the key indicator. If those eye crinkles aren't there, it's likely a polite smile. Or maybe even masking something else. The emotion underneath is different.
Speaker 1:Okay, those are four solid strategies, but mastering them, spotting eye crinkles or rewriting decades of self talk, that sounds like hard work, which brings us to the strengths and maybe the challenges of this whole approach.
Speaker 2:Definitely. A huge strength is how practical the book is. It's not just abstract theory. It gives you those 66 specific how to strategies, and the goal is lasting change. They cite research showing these skills stick with benefits lasting over six years.
Speaker 1:That's impressive longevity. And another plus seems to be the focus on development. Right? The idea that EQ can be developed.
Speaker 2:Absolutely. It really emphasizes that EQ is learnable. People starting with lower EQ aren't doomed. With practice, they can actually catch up to high performers. It kind of levels the playing field for success, which is encouraging.
Speaker 1:Okay. But what about the critiques? Any downsides or hurdles?
Speaker 2:Well, one potential barrier is the reliance on their specific assessment tool, the emotional intelligence appraisal. The book frames it as the first major step.
Speaker 1:Why is taking their tests so crucial? Can't I just pick a few strategies that resonate with me from the list of 66?
Speaker 2:You could, but the test is designed to give you personalized diagnosis. It tells you which of the 66 strategies will give you the biggest bang for your buck based on your specific weaknesses. It helps you prioritize effectively instead of just guessing. Without it, navigating those 66 options could feel a bit overwhelming.
Speaker 1:So it's about efficiency. Makes sense. What's the other main critique or challenge?
Speaker 2:The time and effort involved. The Sort is refreshingly honest about this. It says making real change takes tremendous effort.
Speaker 1:No quick fixes here.
Speaker 2:None. They state pretty clearly that measurable lasting changes typically don't show up until about three to six months after you start consistently practicing. So you need to be in it for the medium haul at least.
Speaker 1:Right. It's a commitment. Okay. Since it takes time, let's give our listeners two concrete practices they can start today, test or no test, to begin that journey.
Speaker 2:Good idea. For self awareness, strategy three is great. Lean into your discomfort.
Speaker 1:Lean into it. Usually we try to run away from discomfort, mild stuff like boredom or slight anxiety.
Speaker 2:That's the instinct, isn't it? Grab your phone, find a distraction. But the practice here is the opposite. When you feel that discomfort, pause, turn towards it. Observe it without judgment.
Speaker 2:What does it feel like? Where is it in your body? Staying with it even for a moment allows you to understand its message instead of just stuffing it down. Avoiding it only ensures it'll pop up later.
Speaker 1:Okay. Lean in. Don't push away. Got it. And for self management.
Speaker 2:Two. Create an emotion versus reason list. This is brilliant for moments when you feel torn.
Speaker 1:Like when you really want to fire off an angry email but part of you knows it's a bad idea.
Speaker 2:Exactly that kind of situation. Literally take a piece of paper, draw a line down the middle, on the left side jot down what your emotions are screaming at you to do. On the right side list what your calmer, more rational reason suggests is the wiser path.
Speaker 1:Ah, so you're externalizing the internal conflict, making it visual.
Speaker 2:Precisely. It forces those two parts of your brain, the emotional limbic system and the rational prefrontal cortex, to actually interact before you act impulsively. Then you look at the list and ask, okay, where are my emotions maybe getting the better of me? And importantly, is my rational side ignoring any valid emotional signals here?
Speaker 1:That sounds really powerful. A way to build that super highway we talked about.
Speaker 2:It's exactly that kind of intentional practice that builds it.
Speaker 1:Now for listeners who like this practical structured approach to self improvement, the source material got a nod from someone quite famous for that style.
Speaker 2:Yes. Steven R. Covey praised this work. So if this deep dive resonated with you, the focus on actionable habits for personal and professional growth, you'd almost certainly appreciate Covey's own classic, The Seven Habits of Highly Effective People. There's a strong thematic link there.
Speaker 1:A great suggestion. Okay. Let's distill this down even further. Time for our Haiku wrap up.
Speaker 2:Right. Here it is. Still waters hold a sign. Feelings rumble. Thoughts take shape.
Speaker 2:To master what is mine.
Speaker 1:Lovely. Captures that internal awareness piece beautifully. And it brings us back to that core idea of plasticity.
Speaker 2:It really does. Every single time you consciously choose to breathe deeply instead of reacting or challenge a negative thought or sit with discomfort, you're physically reinforcing those neural connections. You're making that pathway between your emotional brain and your thinking brain stronger, faster, more reliable.
Speaker 1:You're literally building a better brain for handling life's ups and downs.
Speaker 2:That's the potential. And ultimately, the message from this material isn't just about achieving more success, though that's part of it. It's maybe more profoundly about understanding yourself with greater clarity and navigating your own life, your own inner world more effectively as it unfolds.
Speaker 1:A powerful thought to end on. Thanks for taking this deep dive with us.