Gearbox Podcast

Gearbox Podcast Trailer Bonus Episode 71 Season 1

Coralee Zueff's Top Tips to Help Technicians Trust Service Advisors

Coralee Zueff's Top Tips to Help Technicians Trust Service AdvisorsCoralee Zueff's Top Tips to Help Technicians Trust Service Advisors

00:00
Today, Jimmy Purdy and Coralee Zueff talk about shop management and how to find the ideal ratio of technicians to service advisors. Jimmy asks Coralee to share her experience and advice to shop owners on how to gain trust between advisors and technicians. Coralee gives tips on setting expectations and improving diagnostic processes for shop owners.

00:00 "Gearbox Podcast: Automotive Journeys"
05:42 Setting Customer Expectations as Advisors
07:17 Flexible Collaboration in Auto Shops
09:50 Streamlining Diagnostic Time Approval
14:42 Improving Diagnostic Processes in Shops
19:46 Handling Customer Complaints
22:44 Embracing Mistakes for Growth
23:46 Effective Communication in Shops
28:53 Balancing Car Repair vs. Replacement
30:55 "Comprehensive Car Inspection Sales Strategy"
34:43 "Balancing Human Touch in Sales"
38:49 DIY Auto Troubleshooting Tips
42:46 Finding Comfortable Terminology
45:46 Training Service Advisors on Brake Maintenance
49:00 Positive Feedback Journal
50:33 Global Auto Industry Coaching Classes

Creators & Guests

JP
Host
Jimmy Purdy

What is Gearbox Podcast?

Welcome to The Gear Box Podcast—the ultimate pit stop for those looking to break into the auto repair business, grow their shop, and navigate the daily grind of the industry.

Thinking about opening a shop? Struggling to increase profitability? Wondering what it really takes to thrive in a competitive market? We tackle the tough questions, break down real-world challenges, and share insider tips from industry experts, seasoned shop owners, and those turning wrenches every day.

From leadership strategies to game-changing innovations, we’re here to help you shift gears and stay ahead of the curve. Buckle up—it’s going to be a ride! 🚗🔧 #AutoRepair #ShopSuccess #TheGearboxPodcast