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We're frequently asked what documents, links, tips etc make one a better ServiceNow resource. The truth is the best thing to do is build. This episode runs through daydreams of apps Cory and I wish we could build.
Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk
[00:00:00] Duke: All right. Today's episode is brought to you by our two favorite sponsors. , the first sponsor is clear sky and Corey you've heard me say it once. I'll say it many, many more times this year. The thing I love about clear sky is that they've taken all of that industry knowledge in identity management.
ID governance and automation, and they've put it into a new tool, the same tool we're using for all of our other business services and business processes. Right. So it integrated into that bigger picture with all of that industry's best practices. and how can you beat that?
[00:00:36] CJ: Yeah, duke, you can't beat building on the platform, right? anything natively, that's going to integrate with the service now platform. If you can build it on the platform, it's probably better. Now there, obviously some, some exceptions, this isn't one of them.
[00:00:50] Duke: And this is not one of them. No, this is definitely one of those things. That's way better on service now. I mean, to be honest, over my 15 ish year career, I've done some of the stuff that they do. in clear sky via the service catalog and flows and what have you. I just haven't done it as well.
or as thoroughly. And so clear sky brings all of the thoroughness of a robust, mature ID governance and automation solution all on our favorite platform.
[00:01:18] CJ: Yeah. And you can't beat that, anything else service now, it's just going to be better automatically. You just inherit that.
[00:01:23] Duke: That's right. And it's like, is that better together concept? You know, it's all better because all the things are together on the platform. All right. The second sponsor is magic mind that.
you can find them@magicmind.co look in the description below because we have a very special offer.
If you follow our link, Use the discount code CJD 20, and you can get a 20% discount off your first order. Now let me tell you about magic mind. Corey. It's got macho. It's got adapted. June's is got new tropics. It's got some honey in there for the flavor and I'm bummed.
Cause I've got one left. I've been using this thing for like three weeks now. And it gets better the longer you take it. I used to have this 3:00 PM crash. Now. I'm just like, I continually burn through the afternoon. I go right to the end of the day. I don't have a crash. they call it the world's first productivity drink.
I cannot agree more.
[00:02:21] CJ: Man. I, you know, I love to hear that just focuses the name of the game and, having something that enhances that focus over the course of the day and especially gets you through that afternoon, dip and that's great stuff.
[00:02:34] Duke: and we need it too. Like , it's one thing to like labor through the day. Right. Which is a hard thing to do. but it's also a hard thing to do really deeply cerebral stuff all through the day.
[00:02:44] CJ: Well, that's the thing. You naturally lose focus over the course of the day. At least I do. I've noticed that, right? Like my peak is in the morning and that crashes in the afternoon. having a drink. That's going to actually, just to keep you focused throughout the entire day, just gives you so much time back.
Like to me, that's the name of the game getting so much time back. So instead of knocking off a seven, you'd knock off at five because you got so much more.
[00:03:06] Duke: And it's just a way to like hedge my coffee habit. I used to have to get my, afternoon pump with another thing, a coffee. But you're just kind of like living on borrowed time with coffee. And so when you finally come down for it, you come way down from it and then you're just useless for the rest I am anyway.
So. I fully wholeheartedly endorse magic mind. I wouldn't have them as a sponsor either way. Check out the link in the description below and be sure to use our discount code C J D 20. All right. What are we talking about today? Corey?
[00:03:38] CJ: Today, duke, we're talking about different types of work because we often get the question, how do I get. . And one of the ways to get started is to talk about how there are different types of work all around us. And how service now is the platform of getting work done.
[00:03:56] Duke: it seems like , there's like more people asking. How do I get ahead? How do I get better? And it's always like, show me the path, send me resources, send me links, send me articles, send me books. Like what could I read to get better?
And Corey and I are very, very passionate about what can you do to get better? This is the episode for that. what could you build on the platform? Because it's shocking to me when people say like, I don't know what to build. Like I've never worked in it before, whatever the case, right? Like, so what you haven't worked in it, you treat the platform from where its Genesis came.
It's a platform for managing work and work is everywhere, you
[00:04:37] CJ: Do I've had some clients that don't even use the platform for it. when you start, like, I don't know what a incident is or a problem is, or I don't know , how to map a change. Yeah. . Like I got clients who are using this thing to do things that are completely and totally irrelevant to it.
And they're having, just generating someone's value out of it, And that's all because somebody stopped and said, how can we do this thing that we're doing better?
[00:05:03] Duke: Yup. And as we talk about this stuff, I want you to ponder the fact that it doesn't have to be a valuable business app, It just has to be an application that manages some kind of work. It could be. That there's apps out there already that do this way better than a first try on service now would ever hope to do right.
That could still be the case, but it's still an awesome exercise in order to work those service. Now, mine.
[00:05:32] CJ: One of the things that I have currently. And this is one of the reasons when I hear folks tell me they don't know what to build, I'm always a little skeptical because one of the things that I have currently as a surplus of ideas, on things to build on the platform and not enough time to do it, right, to me, every piece of my life right now could exist on the service now platform.
And it would make my life. And, when folks say, well, there's a platform, I don't know what to do with it. Well, it's number one. you've got the studio. So this is all kind of low code. Now, if you want to go that route and then to like this, it's like a choose your own adventure game, right?
This is open, open world concept. So just , walking around your house, walking through your neighborhood, interacting at a store, there's so many processes. There are so many units of work getting done. You can just think of man. I wonder if I can do that on service now, the answer's probably going to be yes.
And you should probably just take out a pad of paper and a pen, write a star, sketching out an idea, say, okay, break it down like this, and I'll take that right. That's the workflow. This is the form. this is the end result. How's that going to look? This report is going to kind of get generated like.
Boom, you it now we got to still go away. And from there, like you just, you just get started Seriously. There's no, reason to say, I don't know what to do.
[00:06:52] Duke: Yeah. That's kind of when You know, you're in trouble, you need a mindset adjustment at that. if you're saying, how can I get better at service now? But then you're saying, I don't know anything to build on service now because you're going to get in the wild.
And you're going to have to come up with new ways of thinking of anyways, let's get onto some of the stuff. Right. And if you're, if you've been there and done that, , and you are good at service now, and you have tons of ideas and then maybe just treat this episode as a possible, like, hackathon topic.
Uh,
[00:07:22] CJ: You don't do what we were just talking. Right. I was just thinking about how the episode that we're doing right now could be, the perfect thing to build inside a server. Just building out like the idea of how do you manage a podcast in flight, on service now, , you're going to have your, podcast agenda, your topics, right.
You're going to talk through, right. You're going to have, the alternative. who's talking through what topics, right? How long does the sh does the show got last? Right? so how long does each topic last? You can build all that out in the service now. Right? You can put that on a timeline.
You can have a task assignments, all of that stuff right there as a service. Now app, just as we're talking about building the service now app, we are demonstrating a service now app. There's
[00:08:00] Duke: well, There's a YouTube video idea with Phil goes deep, where he basically did streaming planning and execution on service. it's crazy. I'll put a link to that in the scripture, in the description. Don't let me forget. So do.
you have any, ways of working or processes that you'd like to see on the.
[00:08:16] CJ: Yeah. So number one for me right now, and, listen to this show, I probably won't be surprised to hear this at all. You know, it was just managing my house, managing my life, managing the overall offline part of my self, That exists outside of service. Now instance, managing that on a service now instance, from managing the.
that my kids do to managing the grades that get updated automatically and their learning management systems at school that happened to have an API, to managing provisioning of, their internet access allowance, managing their actual allowance, right. Managing my ability to track the bills, the recurring lists of them, uh, whether or not they're one time or not.
You know, who I'm paying when I'm paying that they get paid. There are so many just like recurrence, full disclosure for the folks listening at home. Right. I gotta add. Right. And so there's, there's so many things, in this world are not very add.
And one of them is remembering to fill out pieces of paper.
[00:09:20] Duke: Yeah.
[00:09:21] CJ: And so, that's why my holy grail is always, taking these things that can be automated and automating them so that then I can get them off of my plate and I can come back and view a report on whether or not they were done.
the computer is really good at that. I am. all of my, all of this stuff that, pops to my head in number one on my list, managing my house, managing my life.
[00:09:41] Duke: Yeah. I had another friend who was doing this and she came up from the press. She was a homemaker before she decided to do service now. And talking about managing everybody's chores and, managing the benefits that the kids are owed for doing the chores or being on good behavior or whatever.
Even like family news posts like everybody remember on Friday, we're all going out for dinner. Don't make plans with your friends or whatever. all that family logistics and the thing that really captivated me about that is it's all, it's so different, but it's an interesting way to look at work, especially chores.
Like I'm just going to build this on my own. it's this idea of like a task that gets instantiated, And you have a certain amount of time, but after that time, it's just, it's got to go because the next instance of it is coming.
[00:10:25] CJ: And you can get behind.
[00:10:26] Duke: Yeah, exactly. So like make your bed, for example, make your bed today on Monday, like is only good for Monday because the Tuesday task is coming And Tuesday you can't make Mondays bed.
You make Tuesdays bed,
[00:10:36] CJ: Yeah, exactly. And if you didn't do it on Monday
[00:10:39] Duke: beds in your house, but.
[00:10:45] CJ: But you right. But you can't make Tuesday the is bad on Tuesday. Right? So you missed that task if you didn't do it.
[00:10:50] Duke: That's
[00:10:51] CJ: if you're getting paid
[00:10:52] Duke: then it becomes more important to you. Performance analytics to kind of track your success and fail rates on these tasks. Right?
[00:11:00] CJ: So then you go have a performance review with your kids.
[00:11:03] Duke: So what do you do like this, think about this folks. Like how do you get that kind of work done? You're going to have to have some kind of mechanism for generating the work, right? Some kind of Catalyst.
if you will. And we'll have a link in the, in the description below for the catalyst episode and then outcomes, right?
Like I want, I want my kids to make their beds every day. . And the good outcome there is like solid weeks where they're doing it autonomously
So, you gotta handle the reporting in there somewhere.
And then of course getting a good interface for everybody because nobody's going to sit down at their desktop computers, you know?
[00:11:33] CJ: log into service. Now pull up.
[00:11:36] Duke: Now get your mobile chops. Ready. All right. So that's just here we are. We're one. That's a great one. I can't believe we're 20 minutes in.
[00:11:42] CJ: Yeah. but that's the thing, right? Like, when I get all of my life on service, now my life will be complete. yeah. What's number two, duke.
[00:11:48] Duke: So I grew up, my dad was a soldier and, , he got into the intelligence branch of the Canadian armed forces and he got sent to the former Yugoslavia, I guess we should say, and he had to like develop a network of people to provide them intelligence about what was going on.
And I got to see like, obviously. Intelligence intelligence. Right. But I got to, I got to see the way he did it. And it's always captivated me this idea that, you have Bob over here and we can imagine a user record for Bob, but who does Bob know that we might also be interested in talking to?
And why might we be interested in talking to them? And who else are they connected to? And does Bob owe anybody any favors or does anybody else? Oh, Bob fav. So if Bob's an asset that we can tap, we can say, Bob, go pull a favor with that guy. You know, that does that thing and get him to tell, you know what I mean, get him, to tell us when they're moving.
That stuff that we're really interested in.
[00:12:42] CJ: And what I love about this duke is that it, Trent, this particular process, you just outlined translates to so many different things. I used to work at a company that did, something and, and what they did, what you just outlined is really relevant to how they actually made their money.
Right. It was a very much a connection to. You have people when they new people and those people that they knew often got recommended to be hired by other people. I mean, that's essentially recruiting. This was a executive search. and so one of the things that they were trying to figure out is how do I know when I'm in the place that I should be meeting with somebody that I know.
Who might lead me to something else, how do I know when I'm somewhere where I need to strengthen our connection, right. From somebody that I know either strongly and want to continue to keep that strong connection or weekly. And I want to strengthen that connection because that is an area that I'm I'm weekend, or I want to enhance.
it's the same thing that you just outlined, right? Like just having those user records, having some kind of way to way that connection, knowing who knows other people. Right. And you might be looking at a third or fourth order relationship and reason that you're trying to strengthen that first level is so that you can get to that fourth level.
[00:13:50] Duke: Yeah. How many hops to get to a person with this skill or with this kind of asset? And, you know, I mean, logistics situations being as they are today, I've been putting a lot of thought into like going into my own neighborhood and building a resiliency network, right? Like, Who can garden? Who wants to garden? Who would give part of their backyard to garden for the community? who can, knit sweaters. so patches on pants who can make clothes, who who can make food for tons of people. who's got a power drill. Who's got a generator and just kind of assemble through this network of connections, like our collective skills and assets and have this kind of like, decentralized.
Skill base, but just sit and think about how you would pull that off in service. Now it's gotta be something with the user table, but also significant relationships between users and users and users and assets.
[00:14:42] CJ: Yeah. And then impact analysis duke on top of that. Right? Because you want to bring this network alive, when something happens, right. So when disaster happens, And then that disaster being that, now you can go in and create it and assign, okay, this disaster effected electricity and, and water, And then that impact all of a sudden go trickles down through your network. And you can see the, people who have the specific, resilience. Right to kick in that you want to contact, Dave's got the generator. and Bob has like, you know, 22 gallons of water in his basement, you know what I mean?
And all of it, and those things light up because when you create it, that, disaster, you select it and electricity and water issues, right? Like all of a sudden, boom, you've
[00:15:28] Duke: plan capacity around it too. Right? Like if you know that 18 people on the block have, dedicated. a 10 by 10 slot for a garden and you know how much you can pull out from tomato that you can, basically plan how much food you can grow, Or output of other resources.
So anyways, give that some thought, how do you build, something that measures the power of a network, a human network. how do you quantify it and build it out?
[00:15:52] CJ: Yeah.
[00:15:52] Duke: You got another one. Corey.
[00:15:54] CJ: I do I do. I'm thinking here, right? supply chain management, there's so much in the supply chain. we've all experienced this now over the last two years, most of us probably didn't even know what a supply chain was. this time 2019, and all of a sudden now it's like everyone's favorite words at the favorite phrase that they're out, right?
Like supply chain. But there's a reason for it, right? Like it's broken at the moment. Right. And you know, our supply chain, what we realized that there was no end, it that's a whole nother topic and a whole nother show. But the point is, is that, , how do you manage the supply? and thinking through how the supply chain works, there are various bits and pieces of it that you might actually want to manage versus others.
Right? one of the things that popped up, when I was thinking about it is, conflict with. Yeah. With, the ascendancy of EVs. and always your rain as well we've always had that with diamonds and diamonds being, you know, mine, you using like, you know, various human rights abuses and such, and then with Evie and was it cobalt and nickel and all of these other chemicals and elements that need to be used for batteries.
, and trying to figure out like whether or not the car that you're buying. as contributing to somebody else's misery is ultimately what it comes down to. Right? Like, so, you know, an app to figure these things out and keep track of it, that is again, a different type of work that could exist on the platform, right?
Like you've, you've got your catalyst righteous to purchase. You've got your outcome, which is the, ultimate destination of whatever it is that you're tracking. And then you've got everything in the middle.
[00:17:24] Duke: Yeah. I mean, you might order all these parts, . But maybe you're a manufacturer or something or a reseller, and so you've got all this stuff in. But could you prove that this stuff didn't come from, either, abused labor
or countries that are sanctioned. Right. And, wouldn't it be nice to be able to, I don't know, throw GRC against that and say, are we compliant in our supply chain?
[00:17:46] CJ: Yes. Yes.
[00:17:49] Duke: there's like the compliance aspect, but also I look at supply chain from another angle, like the purely diligence sticks of it.
and I'm sure manufacturing companies have got this licked already. It's just a fun thought experiment to do it on service now is that. well would take food, for example, like our, to grow wheat, we need potassium, nitrogen and whatever we need all those different fertilizers.
So what happens if the fertilizer is two times as expensive or what happens if the fertilizer arrives two weeks too late?
[00:18:17] CJ: Yeah.
[00:18:17] Duke: You know, and what does that do for our yields? What does it do for our projected profits or losses? And. figuring out the dependencies between the inputs and the outputs, and then being able to run projections and risk projections, like just for the heck of it.
Let's, let's just imagine what would happen if, if these microchips didn't make it to the car manufacturer in five weeks time.
[00:18:39] CJ: Yeah.
[00:18:40] Duke: And just haven't like press a button and have it think an output, a scenario for.
[00:18:44] CJ: Yeah, the great thing is While these are hypothetical use cases for service. Google them right now because we're experiencing all of them. So, these use cases, these units of work are literally swimming around us as we go through life, So there's never really an excuse for not being able to figure out what you can do on the platform. So my next one, is learning managements last school, , my kids use PowerSchool , for education. And all of their assignments go in there.
All of their grades go in there, all their teacher comments go in there. there's a calendar and it's all kinds of stuff. And the great thing about it is kind of well-documented rest AP. Now if you're like me, Your integration sky, you hear API, man, do you get a smile on your face?
And so, so what will you start thinking about, okay. I want to incentivize good behavior with my kids. Right. And I also want to be able to keep up a little bit better with how they're making sure that they're getting all their assignments done and up behind in homework, making sure grades are where they are.
Right. So I'm thinking, well, we'll pull all this data in the server. All right. Let's run some report and against it, let's get notifications, right? Like if there's an assignment that pops up as missing, notify me directly on my phone. Right. I want to know that if I get, if there's an assignment that, whereas the 20 out of 20 notify me of that too.
Cause I want to give some. let's, run some performance analytics of it, and we can kind of see over from week to week, whether or not the total points are going up or down and whether or not we need to have a conversation or we need, you know, from a perspective of, Hey, how can we help or, Hey, you're doing a great job, keep it up.
You know, there's so much of this that you want. Once you take data and put it into a platform as robust and flexible as service. Now you get so many different options and so many different abilities, , and the shortcuts, the time that you, that you have to spend on it.
[00:20:33] Duke: Even if you could just go like just search for publicly available API APIs, you know what I mean? then find out a use case. I remember one hackathon that I won way back in the day at fruit dev con, I was with Juul, olives, James Neal, and Jason McKee. And we did basically the first business continuity and disaster recovery app on service now.
And just as a, this would be cool. we had essentially like disaster recovery plans that you could subscribe to, like I'm in San Francisco for this location. We're subscribing it to the earthquake plan. Right. What do we do when that happens? But we're not going to do that for say, I dunno, someplace that doesn't do earthquakes.
[00:21:10] CJ: Chicago.
[00:21:11] Duke: Yeah. Right. but we had a workflow that would happen if an earthquake hit but then we were like, how would we know if the earthquake, Hey, could we just get this to auto generate? And so we, , piped into the U S GS kind of live data. And we're basically saying like, whenever it comes up as a six, launched the workflow a six on the Richter scale within 50 miles, just, bam start to start the workflow.
And so There's API is everywhere. That are just doing stuff and pumping the data out into the ether, like strap into that and then build a use case around it.
[00:21:47] CJ: Oh, dude, man, this is you. You can speak in my language, man. This
[00:21:53] Duke: do a.
lot more of that. If I knew anything about integrations.
[00:22:01] CJ: No, no for the people at home. Right? Like how, how he started this conversation with a humble, humble brag, you know, back when I won the hackathon
[00:22:09] Duke: I didn't do that part.
[00:22:14] CJ: and then he is with some self-effacing. Do any of this, if I knew about integration,
everything that you just said, duke was spot on, spot on, and I'll tell you, I got like a thousand use cases for that right now, spinning in my head. And my problem, isn't a lack of service. Now. Instances is a lack of time to build it all. Man I'm telling you that, but that's the way, right? That is the way, if you, go and find a publicly available API, figure out what the data is and then build a use case around that.
And then when you going to an interview, you got a portfolio it's not just a resume, you got portfolio, point them to your get that's laugh, , so my next one is. for now, maybe not everyone knows, but, , back in the day I did some, uh, dabbled in local politics. And one of the things that a service now, it seems to be particularly good at.
Is building out, systems of record. And so there are a lot of things to go into actually being in a local political space where you've got donors, you've got volunteers, you've got addresses for signs. You've got, events that you gotta be at, and everything that goes into those events, you got, schedule management.
meetings and phone calls and donors I've mentioned donors already. And you know, it's just, there's just a whole lot to keep straight there. ServiceNow is a great place, to build an application. They keep all of that stuff straight, from a list of email addresses, actually ability to send email directly from the platform.
Rich text, email, HTML, email. Been there and done it actually, keep all your donors straight. They keep all of the folks who, you know, um, who are volunteering versus one assigned versus, offering whatever, right? Like, you know, tick boxes and check boxes and custom fields allow you to.
Filter all of that information out and report upon it and reach out to people in groups and send that, send those groups, that group of information over to other people offline, right? Like as with, with the ability to export, to Excel and shoot an email over. Right. I mean, there's so many. Different ways that once you get that information into the platform, there's so much you can do to it from reporting again, to just organization and giving other folks access and running.
Even your campaign, a website off of all the servers. And I didn't do that, but I actually got through a mock-up before I decided to pivot into another direction. But.
[00:24:35] Duke: as you're saying that I'm imagining how I could run a campaign via ITBM, cause it's got all the costs, it costs management and benefits and project stakeholders, and all the things you have to do and the sequencing and the, critical paths and. I would just make a political campaign, a extension of, well, maybe not an extension of plan task, maybe at least a project, at least a project,
[00:24:59] CJ: Absolutely. Yeah,
[00:25:00] Duke: but there you go, like political campaigns, like another one.
[00:25:04] CJ: I bet you never thought of that one.
[00:25:06] Duke: are at 30 we're at 36 minutes. Let's see if we can get one more here.
[00:25:10] CJ: All right. Go for it.
[00:25:11] Duke: I'll say this flat out, there are tools out there that do this extraordinarily well right now, but again, we're not here to like change the world with our app. All we're here to do is try and build the app, learn all the nuances of the tools, fleet management.
[00:25:27] CJ: Ooh.
[00:25:28] Duke: Back when some of the younguns don't even know about taxis. Right. But back before Uber, there was this thing called a taxi. And if you were a taxi company you'd own. A hundred of these taxi cabs, right. And they're all the same type of car, but you would have impeccable records about, how many miles were on each, how old they were when's the exact point where we can maximize the resale value of it and just, you know, write it off, buy a whole new taxi, Where are we going to get these things fixed? what are our special relationships with all the vendors? And then you blow this up a level, like I got to see behind the scenes of like Cargill once. And you're talking about like hundreds of thousands of farm tractors. And they have systems that are just blinking light on a map. Yeah This one tractor out in Iowa has got. twenty-five percent of its air capacity and its tire gone. , don't go plow a field with dogs. The last thing we need is a tire bursting and you got a flat in the middle of a field.
It was going to take you days to change. Not, not minutes or hours. So with that, you got like IOT now. So every single thing in your
[00:26:34] CJ: on IOT.
[00:26:35] Duke: Yup. You thinking like airplanes, tractors, cars, whatever. all the sensors that they have now, these things can be phoning home from a thousand different components every minute of the day.
And now you're dealing with like millions, billions of records. And how would you, how would you have a hope in hell of processing that, but figured out, and what would you do if this D the big red light does go off? What.
[00:26:59] CJ: Yeah, exactly.
[00:27:00] Duke: Right. And so you got all kinds of flows and preventative maintenance. It's just get, oh man, we just like build this.
[00:27:07] CJ: Do like, \, I walked down this path a little bit with, field services, for a buddy who was considering buying a, , transportation company. And he knows the business side of it, but he didn't know the tech side. And, there are programs out there that can do this, but he wanted to know like, Is there anything out there, right?
Like , how would this look? And the first thing that went my mind, right. Instead of going out and trying to figure out like, what else is in industry? It's like, I bet we can do this in service. Now. That's just like my default posture on anything. and then sure enough, like, you know, you look at field services management, right?
You've got, you know, mobile phones and they got GPS and boom, all of that interfaces back into the instance, you've got the ability to plan. Routes. And the ability to know when, ETA and manage, overlaps and all of that stuff, man. And, he ultimately didn't go through with it, but the hour long conversation we spent having and using like a mock-up of field services to demonstrate how you can run a bus company surface now who was enlightening.
[00:28:09] Duke: Field services, legit. Crazy. I've never seen an app. That's there's so much real life.
[00:28:15] CJ: Yeah.
[00:28:16] Duke: like, okay, we'll send an agent. Like, in my mind, it's like, oh, we sent an agent. They should be arriving and stuff gets done. Right. Magic. But in field services, it's all like, okay, when are they planning to leave?
Have they left at that time? How old, how long did they drive? And how long did that take? how long did it take for them to get from the car to the door and how long do they wait in the lobby? And are they finally there at the server fixing the thing and, oh, he took a part out of the server room.
is that a part that this customer in particular saves so they can destroy it?
[00:28:46] CJ: right.
[00:28:47] Duke: do we take that back to our aware.
[00:28:49] CJ: All of that.
[00:28:53] Duke: you trying to learn it. My head is just like spinning around and around and around and around and around and around and round and round and round. And around there, I can't, it's the craziest pro what got us on that tangent anyways, we're at 41 minutes.
[00:29:08] CJ: Yeah. Yeah, man. I mean, that's the point, right? Is that in almost any situation that you get dropped in? There, there is something there the service now can do to help you. So when you're looking at, how do you build your chops on service now? How do you get better? How do you take your learning for it is to do, and there's a load that you can do.
[00:29:31] Duke: Yeah. I mean, even like I've seen some of the MTB MTBF students in they're all like, oh, I was a security guard. That sounds awesome. Let's do.
that on service now.
[00:29:39] CJ: Absolutely.
[00:29:41] Duke: Anyways. So all this, just to inspire you folks use your imagination, build those apps. It doesn't matter if it already exists. It doesn't matter if it, if service now is a perfect fit, it doesn't matter if it's even a legit business app, just.
build it and you learn how the tools work. You also learn how to use the tools and under conventional ways. And then you learn also the process of like catalysts outcomes flow. So every bit of it is legit experience, especially for you newbies, because you're going to be out there.
Like what experience do you have? And instead of saying, I haven't worked for anybody, you could say, oh, I built this awesome on my PDI. It does. Do, do you do it's legit experience.
[00:30:22] CJ: Yeah. Yeah.
[00:30:23] Duke: All right cool. We'll leave you with that folks. We are at time, so good having you here. Um, and we'll see you on the next one.
[00:30:29] CJ: All right guys, take care.